Customer Reviews for U-Haul Moving & Storage of Bartlett

Rating:

5.0

Personal was above and beyond helpful, generous and friendly.

Rating:

4.0

I reserved at a location near my house. When they called to confirm I was told there was not one available at that location, and it was switched to a location further from my house, but I was told it would be the same cost. However, when I turned it in I was charged for extra mileage.

Rating:

3.0

Better customer service and don't lie about mileage when I have proof of pictures and a video.

Rating:

4.0

I got two units and one was perfect but the second one smell like urine.

Rating:

5.0

No need to change anything at this location.

Rating:

3.0

Site was in need of maintenance, but storage units are clean and secure.

Rating:

3.0

The guy at the desk seemed bothered to have to help. Not all that friendly

Rating:

5.0

You are fine, keep up the good work.

Rating:

5.0

Great customer service

Rating:

3.0

When I pulled up I was told to leave the truck there. A man got in and took it away. I asked if he was going to inspect it first but said we will take care of everything inside. I feel like it should have been inspected and miles and fuel level verified in my presence. I seriously doubt that they realized there is a dolly in the back. All that being said he was very nice and did not charge me for anything extra.

Rating:

3.0

Customer service was awful

Rating:

1.0

I have pictures before and after of the gas amount but I was charged for fuel not much but still charged.

Rating:

5.0

Mr. Seals does a great job of keeping the units in good condition. He also handled any questions I had in a professional manner.

Rating:

4.0

The truck was very hard to drive. It barely would go. It might need to be fixed.

Rating:

3.0

Need to work on customer service. Big guy seems like he dont want to be at work.

Rating:

5.0

The truck had some minor dents and dings. Inside was clean. Check engine light was on but it didn’t affect the operation of the truck but the dents and scratches concerned me as I don’t want to be Charged for something I didn’t cause. Outside of that the truck was fine.

Rating:

5.0

Brianna was the best! Professional and courteous

Rating:

5.0

Brianna was an excellent representative!! She was courteous, well spoken, knowledgeable and very thorough in explaining all aspects of rental procedures. She offered upsells for my protection which I gladly accepted. In my opinion, she's most definitely an asset to U-Haul. I haven't had a better experience!!

Rating:

5.0

Don't need to change a thing. Everything and everyone was perfect.

Rating:

3.0

When reservation are confirmed, the items selected should be available for customer at the location. I do thank the gentleman for finding my garage remote though.

Rating:

5.0

We moved here during Covid-19. And we had this unit for 5 years with no issues. Move was easy move out was easy as well. Thanks U-Haul!

Rating:

5.0

Very good. Do fast and easy

Rating:

4.0

The truck had a massive coolant leak and it overheated almost immediately. I had to call roadside assistance.

Rating:

4.0

Positive experience with this location. Thanks for understanding.

Rating:

5.0

N/A

Rating:

5.0

Online process is great.

Rating:

2.0

They could be more understanding I had a death in the family the day I was supposed to turn mine in and couldn’t make it and of course couldn’t turn it in at a closer location which would have been doable. And then there are all kind of fees that are ridiculous. Will be my last time ever considering U-Haul for anything.

Rating:

1.0

I am not happy with the customer service nor pertinent information that was not give to me when renting! No one told me I would have to gas the vehicle up so I get a $30 charge for gas plus the expense of the gas! The place smelt of weed when I came in to drop the van off! I am NOT happy!

Rating:

1.0

Bad service all the way 2 tines in arole i been over charged i still did not get my cridit yet

Rating:

3.0

1. When the online reservation states "due upon pick-up" that should be the total amount to be paid including taxes and fees, no surprises. 2. The customer should not have to do an online reservation, wait for an attendant to do more computer work during the pick up phase. 3. The customer should not have to upload pictures of your equipment, odometer readings and fuel levels. I realize u haul is a discount rental company, but like Walmart you've turned it into a self serve company while still charging a premium.

Rating:

3.0

I went to the summer Ave location Tuesday the week before rental was needed placed the order to come there and get the rental Told me they would have one for me even if they had to go to another location and bring back When I arrived at the pick up location was told I needed to go to another location Caused me to be late for the equipment I needed to pick up

Rating:

1.0

I was not acknowledged in any way for five minutes, as receptionist did something on her phone. I was expected to do all the work on my phone. Your app was not working and I was not offered any assistance. It took so long that the attendant waited on the person behind me and still never offered assistance. The person behind me apologized numerous times for going in front of me. Your attendant was not bothered by the jump in line.

Rating:

5.0

I was honestly scared since this was my first time being the one to drive the uhaul and I had a long narrow driveway to maneuver at the new place I was moving to. The had the mirrors perfectly aligned which made backing up and turning around a breeze. Had great experience from booking til dropping it back off.

Rating:

1.0

Terrible customer service. Male employee was not helpful when picking up unit. I wanted to rent regular truck but only a van was available. As I was about to leave in van a truck was returned. I went back in ofc to inquire about renting the truck. The male employee looked at the computer and said "there is a repair ticket on it to go in the shop". It was obvious he was lying and didn't want to re-do my reservation. Upon returning the van, I walked in office and waited on service. I looked out in parking lot and female employee was standing out there with her hand out, like Bring me the keys. Walked out and gave her the keys and she never said One Word. I've never dealt with an employee that completing ignored you. Would not go back to this location in the future.

Rating:

5.0

Operation was seamless. Well done to both departure and arrival stations!

Rating:

5.0

Thanks

Rating:

1.0

I called yesterday for them to hold a garage remote I had left behind. Tried calling at 7:10pm but location was closed. Spoke to customer service and the gentleman there had been really nice and helpful. Told me the remote would be there in the morning the next day. Called them all morning during work hours and nobody was answering. When my partner went into the store the female attendent told us she decided to throw away the remote because nobody had picked it up. She then proceeded to lock herself in the back of the store so she wouldn’t have to answer questions. Tried calling the store to speak to a supervisor and she refused to give her name or her supervisors. Told us she didn’t have to speak with us and kept hanging up the phone. Eventually she just unhooked it so no calls could come in. I have never in my life been treated so poorly by a company representative. I will be taking legal action and will never ever use U-Haul again.

Rating:

5.0

The pick up location messed up my paperwork. Fortunately, Trish, who we dropped the trailer off with was able to sort it out. She was extremely professional and courteous. She had very good customer service.

Rating:

3.0

Customer service is lacking Employees not friendly

Rating:

5.0

Upon returning the trailer to the sport in Tn. the lady was friendly and efficient. Overall a great experience!

Rating:

1.0

These employees NOR MANAGER follow rules of uhauls having at least 1/4 tank of gas. I was charged wrongfully and management never reached back out to me! I will NEVER use this location or probably just U-Haul period again. U-Haul has gone down drastically and I refuse to support a company who fraudulently charge you and their smallest box truck don’t even have ramps. I was not given that extremely important detail when I rented. It was pointless to have the truck because there was absolutely no way I could get my washer and dryer on the ramp less truck!!! I HATE U-Haul and I will NEVER EVER use them again! Penske and budget are better and they have much better customer service.

Rating:

5.0

Owner and employees were very helpful. Equipment is in good condition. Rental and return was very smooth. No complaints.

Rating:

5.0

The lady was very helpful, when I told her that I want to rent a pick-up truck but no driving experience and I want to try driving to see how I feel. She immediately brought a pick-up truck for me to drive and she sat on the right front seat to guide me. Excellent service. Later when I came to rent the truck, I saw a van and I think it would be easier for me to drive. The staff agreed that I can rent a van. Both the lady and the man are very nice to cater to the customer’s request. No much comments for improvement. Thanks

Rating:

2.0

Sun visor was broken and check tire sensor was on. I felt the entire experience was more self service. I had to inspect the truck myself and load photos. Oh well, it is what it is

Rating:

5.0

Include some free mileage in the price...at least 20 miles free with daily rental. The young man who checked me in and checked me out was very helpful. (The link to upload my Driver's License at check-in kept expiring (within seconds). So, he took care of it. And we accidentally left a "needed" piece of hardware on the truck, he checked the truck at check-in, showed us the part, and inquired if it was ours. That saved us some misery for looking for it and having to replace it. We were pleased about that. Thank you.

Rating:

3.0

Vehicle was clean but had a strong marijuana smell. Person checking us out stated vehicles aren’t available until next day but online reservations showed 2 vehicles available. Booked online and it was an easy process to then get the vehicle immediately. Pickup and drop off were very fast and easy once we booked online.

Rating:

1.0

The Staff members lied! THE WORST EXPERIENCE!!!The charged me for safe move insurance that I declined. After I caught the charge the staff would not remove the charge unless I decided to cancel my reservation. I was in a tight pinch and needed the vehicle… I called customer service they confirmed that safe move insurance was not required to rent from u haul… After I returned the vehicle… I received a call from the store manager and was told that they would not remove the charges… and said “Fuck You with your bid head ass and said that I was banned for making a complaint call to customer service … I immediately called customer service again to report the conversation after whichthey did remove charge and gave me a $50 gift certificate on my next rental… I have not gotten an apology from at this point…

Rating:

1.0

You could have included taxes along with the rental amount on the app/website. When it's not included, it is an added expense that I didn't need since I was moving to another town. Now, because I thought the tax was included, I am running low on money and praying I can make it the rest of the week. Not exactly a great way to get your life in order, huh?

Rating:

5.0

Customer service was great from the gentleman at the counter as well!

Rating:

5.0

The customer service was friendly and great. I forgot the young lady name but I truly appreciate her patience.

Rating:

1.0

Overcharged each time I had a rental due to an associate’s error! I will never go to this location again

Rating:

5.0

During my two-year stay at this location, I was above excellent. I never had a problem with my storage unit. The employees always maintained the property and kept the customers first. I appreciate the professionalism they always displayed. Thank you so much, and I will return if I need your services again!!

Rating:

5.0

The service is always excellent at this location.

Rating:

1.0

Employee added safemove without my consent even though I declined it online. Employee was also very rude and had a strong smell of weed

Rating:

5.0

Everyone was attentive and kind

Rating:

2.0

It’s almost 2025 is time to get Apple Pay.

Rating:

5.0

The entire team is kind, professional and offer exceptional customer service!

Rating:

3.0

Customer service attitude

Rating:

3.0

The truck didn't drive well at all. Warning lights came on as soon as I got on the road.

Rating:

5.0

Cost of rental too expensive for a trailer that is not motorized.

Rating:

1.0

I had Reservation for a 645 pm pick on 12-7. I got there ay 640 pm and was advised they canceled my uhaul at 615. The lady stated Uhaul has a 6 pm cutoff for rentals. They stated they call at 615 but did not leave a message. This was.the worst customer.service I have ever recieved when renting a truck.

Rating:

1.0

Charge for fuel and I ready put the fuel back in truck the gage was a little over from when i picked up truck

Rating:

5.0

Should buy locks back for half if got two keys

Rating:

5.0

The staff at this facility are amazing. Professional, kind and customer oriented. Thank you for a great experience at this location.

Rating:

5.0

Awesome staff. Owner is really great! Feel secured with leaving your personal items with them! 🤌🏽❤️🤌🏽🌹 Morning shiftvLady , light skinned, thick (excuse me) but she is AMAZING!!! She been there a while🤌🏽🌹🤌🏽🌹🤌🏽❤️❤️❤️❤️🌹❤️❤️🌹🌹🌹⭐️ ⭐️⭐️⭐️⭐️

Rating:

5.0

I rented a storage unit. The man that assisted me was quick, answered all my questions thoroughly and was very nice. Great customer service.

Rating:

5.0

The staff was very knowledgeable and helpful.

Rating:

5.0

Friendly people. Nice facility.

Rating:

5.0

Both members of the U-haul locations I interacted with were very helpful and amazing customer service skills.

Rating:

5.0

Very very excellent 👍

Rating:

5.0

U-Haul delivered exceptional customer service. Their staff was attentive and supportive throughout the process, and I would highly recommend them to my family, friends, and or associates

Rating:

5.0

I will always use your facility. Thanks FF

Rating:

5.0

Trish is an exceptional employee. She was very efficient and friendly. Very pleased that I chose this location to rent a storage unit.

Rating:

1.0

Tish was awesome. However the manager, Dantonio was extremely rude! I booked a 10”10. Upon arrival, I shared with Tish that I had concerns regarding capacity. She recommended a 10”15. I agreed to the terms and signed the contract. She took me to the location and I began to unload. I told her there was a lock on the door. Confused, she checked the system again and it showed available. After speaking with the manager he indicated it was not. He told her to instruct me to unload in a 10”10 that was available and when a larger one was available I could move and he may help. I had driven all the way from Maryland and not in the mood for stupidity. She located a 10”10 near a second smaller unit. Because we dropped the trailer, my nephew had to pull it to the second location. It had a baby grand piano in it. Say no more. I approached the manager and asked is there any consideration for my inconvenience and could we negotiate the price for the two. He stated, you originally booked 10”10 and that’s what you got. We tried to “help” you and get you into a larger, but our mistake, it ain’t available. We are not about to give you a free storage unit.” I told him I never expected or asked for free but a free apology would be nice and a discount would be better. Needless to say, I would rather pack all items up and move than to deal with this level of customer service. Again, Tish was amazing. And when you make her manager, I will share a better recommendation.

Rating:

5.0

Able to get in and out when needed. Never a problem with access and facility was clean.

Rating:

5.0

I am very pleased with U-Haul Storage. U-Haul Storage in Bartlett is very secured. I forgot about the 10pm time while inside my storage moving items around and was unable to get out the gate. Thanks for after hours assistance.

Rating:

3.0

It was not made clear to me that the unit I purchased was going to be a vertical unit. I had to stack my couches, etc on their sides in order to fit anything into the unit, as there was only maybe 3ft of depth. I cannot recommend the units for that reason.

Rating:

5.0

Very professional staff. Wonderful experience.

Rating:

5.0

Helpful and courteous staff.

Rating:

1.0

My household items were ruined with water damage as well as a photo of my dad when he was a child with my dad is deceased now

Rating:

1.0

AC unit was busted in my climate controlled unit before I even moved in with no warning. Who know’s how many other peoples items are damaged. The only redeeming quality was the ease of the refund.

Rating:

3.0

The storage facility office hours need to be both earlier and later for better customer service that would make it available to people working long shifts with extended hours (doctors, nurses, police officers, etc) rather than just 9am-5pm.

Rating:

5.0

The lady who helped me yesterday went above and beyond. Made my experience easy and I was in and out in no time! Will definitely recommend this facility

Rating:

5.0

I had a great experience, the representative was nice, information, professional, and very assisting.

Rating:

5.0

The women who work in the office at this location were so great! They were friendly and very helpful.

Rating:

5.0

There are great people working there.

Rating:

4.0

All's well that ends well. I don't think your late fees were justified since my bank card was on file in your computer. And I'm sure in all legal jargon I had given my consent to use it. Food for thought.

Rating:

5.0

Thanks got me together

Rating:

5.0

The storage area is always clean. The manager Dantonio is very helpful and nice.

Rating:

5.0

U-Haul will always be my choice for moving storage. Excellent customer service.

Rating:

4.0

I was very relieved to find this facility open to lease me the storage space I need on New Years Day. The facility is very well managed, and the staff were very professional, courteous, and organized.

Rating:

5.0

Great service 👏

Rating:

5.0

you all were great. hopefully i will not need storage help again soon. but ill be returning if i do

Rating:

5.0

They went beyond the call of excellent customer service. They were very friendly and made sure we had everything.

Rating:

5.0

The security was great, the U haul team was awesome.and the storage unit was easy access

Rating:

1.0

When I arrive the young we encountered didn't even acknowledge us. She walked right pass us. Once inside the facility she took care of her needs before asking us if we needed help. Another customer asked for a gate card and she quickly replied no. The only reason I was at this located was due to the poor customer service I received at the previous location. I high doubt that I would use this company or location again.

Rating:

5.0

Staff was sufficiently trained to help me with my move

Rating:

5.0

I wish I could remember your front desk ladies name because she was amazing and extremely helpful. She really deserves all 5 stars all on her own. Thanks to her my experience was amazing!!

Rating:

5.0

Mr.Sears and team was great !!!!

Rating:

3.0

The only thing that bothered me was the fact that the price was going up yearly on units that were self-kept. No one was taking care of the units, other than the renters, They were just there. I understand the grounds being kept up and the maintenance of the business but charging for a storage unit that the business isn't maintaining but the renter is paying monthly on doesn't make sense in my opinion.

Rating:

5.0

I loved the staff.

Rating:

1.0

Poor customer service on Saturday. There was 2 ladies. One was extremely rude and the other was really nice. The nice lady checked me out. The rude one sat on the side and said" well she should've kept the one she had yesterday " referring to a prior reservation. I wish I would've gone somewhere else.

Rating:

5.0

The staff was very friendly and supportive to all my needs .. didn’t get names but they both was amazing 🤩

Rating:

5.0

Thanks and if needed I will be back.

Rating:

5.0

The manager was great person I like to appreciate the service

Rating:

5.0

Great staff, very busy but efficient, I would highly recomend.

Rating:

5.0

If ever I need storage space or any services UHAUL provides again, I will not hesitate to use your services. BEST people and service! I Thank You/Your Team !

Rating:

5.0

Great job They had a clean truck on short notice and provided storage after the move Warren

Rating:

2.0

I paid my storage fee on 3/22/2023 for the month and moved out on 4/3/2003 but didn't receive any reimbursement for the days left in the month. So now y'all can re-rent the unit and get paid double. That's not good customer service to me and as a result, I will not recommend UHaul to anyone.

Rating:

5.0

Staff was very nice and patient will use them again.

Rating:

5.0

The Manager and his staff were knowledgeable and helpful.

Rating:

5.0

Great staff and supervisors/managers. I used to be a manager at a storage named cubesmart. I know the daily to do lists, so I know how it is working for this type of company. Very good service, if someone doesn't know something, they'll call someone who does.

Rating:

4.0

Thank you

Rating:

1.0

The staff at this location is very rude all but Jasmine. I Booked a storage off line after I received my free one I needed more room. The unit came with a free lock as stated online I was denied the lock at first after asking to speak with manager i over heard him say he was busy. After 15 mins they gave me the lock. After allowing them to. Check in my truck I received an email of my receipt saying I was charged for fuel so I went back the truck was still at the location had them double check the fuel and Jasmine confirms that I was correct and would let her manager know about the mistake. I still haven’t heard from the manager nor have I been returned my 17$

Rating:

1.0

Poor customer service, staff not friendly. Would never go back to this location again.

Rating:

3.0

My name is Mary Dye. I received a text message regarding a UHaul. I did not rent a UHaul. I have no knowledge or use for a UHaul. I called the local number and was told I would not be charged since someone entered my phone number by mistake. Please check on this matter.

Rating:

5.0

Thank you!

Rating:

5.0

No comments

Rating:

5.0

Great service. Friendly staff.

Rating:

5.0

Anthony provided excellent customer service.

Rating:

3.0

U haul is sending me the message about payment and I moved out of the unit on Stage and the one on Austin Peay.

Rating:

1.0

Was told by the desk clerk I had access until 12 midnight got there at about 1045-11 ish and could not get in spoke with the on site manager Mr.Seals and he was very rude and unhelpful after I explained to him I was given the incorrect time he should have allowed me to drop the things I had already paid someone to load it would have only took 10-15 minutes but insisted “he had something to do” after 11pm again very rude and unhelpful !

Rating:

4.0

Very helpful

Rating:

3.0

My only complaint was the storing of the large rental trucks along the aisles between the buildings. It made it difficult to load and unload vehicles and especially bring in moving trucks that I hired to vacate the unit.

Rating:

4.0

I signed a contract for the storage. You increased the payments in four months. I feel you tried to get every penny out of me you could. Enjoy your day.

Rating:

1.0

They are rude as cramp.This world today sucks I got behind from medical problems and tried to work out a payment plan and they wouldn’t do it.I was in the hospital almost dead and my mother talked to them and they were like oh well can I come pay this. Now I’ve lost everything that belonged to my children since they were baby’s. And my father just passed away and the things of his i had

Rating:

5.0

I thank everyone at U-Haul, they went beyond what I expected and most of all I appreciated no matter when I came in the office I was greeted as though they were glad I came; thanks again

Rating:

5.0

Dantonio was very kind and helpful. There was an issue with the first vehicle I was assigned and he quickly made it right. He also helped me when I needed storage. Thanks for making a difficult situation easier to manage.

Rating:

5.0

Thanks for the service, because of it we utilized it with multiple storages and will continue to use u-haul

Rating:

5.0

I always had a good experience when I would come. The staff always helpful.

Rating:

5.0

The manager was so helpful and easy to deal with. Thank you Tony!

Rating:

5.0

The staff at the 64 highway location in Memphis TN are awesome!! I would recommend them to anyone!!! Thanks for always taking the extra steps and making sure our needs are put first.

Rating:

2.0

I arrive to the office to get a storage unit that I had reserved online. It was only after the employee had process me gave me a unit number and everything that I find out they have no units available. I just feel like someone should have call me in advance to inform of this.

Rating:

4.0

N/A

Rating:

1.0

Cancelled my reservation, then didn't have the one I reserved. Easy to offer first month free when you cancel the reservation and then state it is no longer available. We called the same day. Must have cancelled our reservation and given it to someone else..maybe they were paying for the first month? Had to go to a competitor instead of moving in at the U Haul facility.

Rating:

1.0

Cancelled my reservation, then didn't have the one I reserved. Easy to offer first month free when you cancel the reservation and then state it is no longer available. We called the same day. Must have cancelled our reservation and given it to someone else..maybe they were paying for the first month? Had to go to a competitor instead of moving in at the U Haul facility.

Rating:

5.0

Danton is was less than helpful when we moved out. He said he couldn’t provide mile info about our Truck because we didn’t book it through him and he couldn’t help us with a Storage location at our destination because… some system mom bought jumbo reason. He definitely had a different demeanor from when we checked in a storage unit. UHAUL’s first month free with a Truck Rental has really helped us and we are pleased overall with the service.

Rating:

5.0

Uhaul representative did a great job.

Rating:

5.0

Dontonio was very helpful and friendly.

Rating:

5.0

Staff is always fun and friendly

Rating:

5.0

Wow, the entire stay was on point. Employees, facility and most of all the cleanliness. Keep up the good work guys.

Rating:

5.0

I have used U-Haul throughout the years and I’ve always had a great experience when I drop this last one off this last time great great experience very very reliable just a great experience thank you

Rating:

5.0

Front office clerk on June 20 was not very friendly, but the manager this past week was very very helpful after a military move forced me to close down the unit remotely. Appreciate the assistance!

Rating:

5.0

I cannot compliment Dantonio and his staff enough to adequately express my great experience for the past 3 years. I feel like I left my family when I closed my unit and moved out. This location is amazing and I hope someone in higher management reaches out to Dantonio to let him know this was said about them. I will recommend this location to anyone and everyone.

Rating:

5.0

Storage facility is clean and easy access to unload my stuff into facility

Rating:

3.0

Unable to talk to staff. Wait time to long. Wait time over 30 minutes.

Rating:

5.0

Everything was very clean & the staff was extremely helpful and professional. This was a very convenient store location for my move. Great experience.

Rating:

5.0

The day 1st day the 2 people were extremely friendly & helpful, but the next day the young lady was a little rude.. maybe she was having a bad day

Rating:

2.0

Rude, staff not helpful

Rating:

5.0

Tony was extremely professional and knowledgable He helped me throughout the process.

Rating:

3.0

It is a good location, but kind of snug. And it is hard to get out once you are done because of all the Uhaul equipment in the aisles, and on one aisle there was a couple living there in their storage unit and were very rude when I was trying exit out.

Rating:

5.0

Very helpful employees

Rating:

3.0

We had already moved out of the facility and two weeks after we were out we got a message that we were still renting the storage unit. We had to go back to the facility and once again get the staff to close the account. Uhaul has a very poor records system and the communication system is far below par.

Rating:

5.0

The Bartlett Operator was great! SHE SAVED U-HAUL REPUTATION! AFTER SUCH A NIGHT MARE EXPERIENCE WITH YOUR RESERVATION SYSTEM AND COSTUMER CARE AGENTS, THE BARTLETT LADY , MAY GOD HELP HER, SAVED U-HAUL REPUTATION! The equipment I rented from you was great, well designed but your STORAGE RESERVATION SYSTEM AND COSTUMER CARE AGENTS ..... SUCK ! Excuse my language!!

Rating:

5.0

Good place to store your stuff

Rating:

5.0

The staff here were very helpful in every way. Thanks to all. william bynum

Rating:

4.0

The employee was very helpful, courtious and seemed to actually care about me as an individual. The units behind the office entry and exit are not easy to load or unload when others are entering or exiting. There are trucks and trailers parked along the buildings making one have to move anytime someone needs to get passed.

Rating:

5.0

Dantonio is always going above and beyond for customers expectation.

Rating:

5.0

Great hard working staff! Never had a problem would highly recommend.

Rating:

2.0

My storage had a leak in it and damaged my mattresses also when I made my reservation for my uhaul I reserved a storage unit when I got there they said they didn’t have my reservation and the only unit available was way bigger than what I needed but only one available so of course couldn’t keep my stuff on the uhaul I was forced to rent the bigger unit paying more money and in return getting my beds damaged

Rating:

5.0

Great

Rating:

5.0

Great

Rating:

3.0

Only problem we had is where the email was sent to remind of monthly bill, never could get it right after we told them time and time again.

Rating:

5.0

I've rented here before and service was excellent, so I came back...same great service was extended!!

Rating:

4.0

Facility clean and organized

Rating:

5.0

The manager there is top notch and I never had any issues overall a great place

Rating:

4.0

This used to be a 24 hours accessible facility. It was very convenient but I understand that the need to limit late night hours.

Rating:

5.0

Used this facility for over 8 years and never had any issues - stored furniture, clothingand many other items.

Rating:

5.0

Great service !

Rating:

2.0

The staff was rude and had attitudes whenever I came in to inquire about something. Also they seemed to not know their job that well because everything needed to get streamlined to the manager even on easy operations. The manager was never available nor did he follow up after being left several messages.

Rating:

3.0

Very few pleasant service at the storage location on stage road. We had to rent a truck from another location. Truck rental was the worst experience at the location on Summer Ave Memphis we've - We were ask for a third person phone number NOT associated with the truck rental-that person unknown to us had a balance due..Your corporate office approved the rental.The Summers location did not. We went to Penske with our money, excellent service. Penske only needed my husband and I info and credit card not our random friends phone number. Absolutely the worst service on Summer Ave,Memphis

Rating:

2.0

No comment

Rating:

1.0

I would like to state the truth and the whole truth. Upon arriving, my wife met Dantonio, the manager of the facility, who was EXTREMELY HELPFUL! His service was quite pleasant and beyond exceptional. He went above and beyond to take care of my wife's concern's regarding hours which would accommodate our move, etc. -Just overall a great guy. Therefore, Dantonio should be exempt from this rating. The grounds were clean but the facility itself is really very old and honestly, out of 43 times of having to move, relocate, store items due to being a commander in the military, we have never seen an older facility. The positive side is, however, we have never visited a storage facility that had a unit so large. Maybe the unit size is normal but it surely works well for our needs. Now, I will proceed in telling you what our issues have been. Upon returning the truck, my wife received a telephone call from a young lady at the facility who, upon my wife answering, jumped down her throat (verbally), and alleged that we had smoked in the rental truck. My wife tried and tried to explain to the employee that she doesn't smoke, nor do I. Even more, my wive's father, who drove the truck, has medical conditions that would never allow smoke. We aren't sure if the cigarette butts were from the previous driver and city, but we are certain that neither of the three of us left cigarette butts in the vehicle. We cleaned the truck and refueled the truck. We were also under the mileage allowed to us, by approximately 45 miles. The employee informed my wife that she had been attempting to run our card (before speaking with us and ever allowing us an opportunity to hear her concerns or express our rebuttal). Luckily for us, Bank of America was quick to identify the duplicate attempts and block all charges. The employee stated that we had gone over our miles, but upon calling customer service, the agent clearly stated on U-Hauls recorded line that we were under our miles allowed, as I had informed the employee at the location. The employee also falsified information on our account that we had not refueled the truck. We hold fuels cards with two different well known gas stations and their both active with available credit. We fueled the truck up and returned the vehicle. Here's the thing: While the truck was being returned, the "same employee" never mentioned we were below the fuel. She walked around the truck with our person. She never found cigarette butts while in our presence, so honestly, I feel as if we are being manipulated. This isn't how you treat your customers, especially ones who have always used your services and who have..., might I add, never had problems with any other U-Hual location in the past. It surely isn't how you treat an active duty military family who has been pulled here and there, around the world, to fight for the good people of this country. My wife called customer service but still, we are receiving text messages that we have an outstanding balance at the location. We turned the truck in early and after we heard from the location, we called both the location and customer service and requested to go back to the location and clean these alleged butts. However, we never received a call back. A few days later, we received notification, via email, that we now have an outstanding balance at the location. This incident might end decades of us renting with U-Haul. We will consider Budget during our next move. Employees sometimes fail to realize the financial risk in which they sometimes subject their company or brand to. Thank you for your time.

Rating:

5.0

Have used this location twice before.... Absolutely Amazing!!!! Excellent Customer Service!!!!!

Rating:

5.0

Great service and facility with thanks, Ladies. Note this address can play havoc with some GPS systems that need Bartlett (vs Memphis) to find.

Rating:

3.0

Staff is not very knowledgeable of services provided. Staff was rude and disengaged.

Rating:

5.0

It seems there was a corporate wide system failure that delayed getting my storage unit and returning my trailer. The staff was very helpful and provided temporary storage for the trailer until computer systems came back on line and they were able to properly process application for storage unit. Excellent manager and staff.

Rating:

5.0

Thanks

Rating:

5.0

The ladies were very busy when I got there. They handled everything very professional and got everyone what they needed.

Rating:

5.0

Morning staff was very accommodating in a stressful moving situation.

Rating:

4.0

Staff was flexible with time schedule when returning the equipment

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Excellent customer service. Unit was clean upon move in and I never saw signs of critters or insects.

Rating:

5.0

DANTONIO SEALS Provided great service.

Rating:

1.0

Gate doesn’t work. Very disrespectful and lazy girl working counter. Send me to locked unit. Came out there with wrong key. Gave me another unit and didn’t change paperwork and email.

Rating:

4.0

Great service!!! No problems with reservation.

Rating:

5.0

Not one problem the four years I rented the storage .

Rating:

3.0

Staff was fine. But did not have what I needed.

Rating:

5.0

They met all our needs. And were very professional.

Rating:

4.0

Easy access and great price.

Rating:

5.0

I’m very Blessed too have my belongings at your facilities. Thank You 🙏🏾

Rating:

5.0

Toni took care of me during a stressful moment when moving from one home to another. Storage was available when I needed it last minute. Having truck & storage in one made it very convenient.

Rating:

5.0

Very Friendly and professional environment

Rating:

5.0

Guy behind the counter was nice and helpful.

Rating:

5.0

Great company

Rating:

5.0

Pretty good service, had a unit ready within minutes and was quick with paperwork! It’s a busy location, but the security looks to be good.

Rating:

5.0

Great service

Rating:

5.0

Wonderful service best yet hands down.

Rating:

3.0

Temp control unit was clean. 2 outside units were filthy, trash & oil on floors, always blocked by uhaul trucks, crushed side made it hard to open the door and secure it.

Rating:

3.0

Unit G003 leaks

Rating:

4.0

went inside to et the clerk at desk know I was emptying the storage unit she was to involved in her cell phone, then she talked down to me like I was not suppose to interrupt her .

Rating:

5.0

No complaints

Rating:

5.0

friendly, helpful staff. secure location

Rating:

5.0

The staff was always helpful, and access to the storage convenient.

Rating:

3.0

I was really hoping for a first months free specially since it is our 2nd unit.

Rating:

5.0

Staff was always polite and informative.

Rating:

5.0