Customer Reviews for U-Haul Moving & Storage of Bellerose

Rating:

4.0

I experienced a tire blowout on an express roadway with a 5 X 9 trailer. Not a good feeling to say the least. U-Haul should do a better job conducting a safety check, particularly on their tires. This could have caused injury & property damage. After U-Haul figured out which company was going to provide roadside assistance (which took about 40 minutes ). The wait was only 30 minutes (I was in Queens NY) & the gentleman who provided the service was quick and efficient.

Rating:

4.0

Do more better

Rating:

5.0

Jared, was is Great! Even in the rain, getting the safety chains placed properly in the tight chain loops on my Ridgeline hitch was a challenge but he did it with a smile.

Rating:

5.0

Change the name of the location is very confusing. It’s called the U-Haul of Bellerose, but on Google maps it says Jericho U-Haul but overall I had a good experience with the lady that attended me. I’ll give her five stars for best staff to customer service

Rating:

5.0

Keep doing good

Rating:

5.0

To is very good

Rating:

5.0

The cargo van was very dirty.

Rating:

1.0

I rented a 15’ truck , the desk agent assured the ttruck was checked , I took his work and drove off to my location … we opened the back door It did not feel right it took extra force , it took 3 hours to load and when we tried to close the door it won’t close , it was Jamed ,,we called 10 times at the facility no one pick up the phone , had no choice we started unloading again After wasting 5 hours and paying the hired workers I took the truck back and explained the issue , I nasty women came said I’m the manager , she was rude and disrespectful and after explaining the issue , she said disrespectfully I will charge you for messing up with my door . I have just lost $600 and the day and now this what I have to deal with ? A faulty equipment and I am paying to fix it ? I call the police to complain and they said file a case against them in court , that’s the only choice I have … now I am suing haul for multi charges .

Rating:

5.0

There was only one person at the store in the morning. He was very good and efficient.

Rating:

5.0

The cost of the mileage is expensive

Rating:

5.0

Excellent. Easy to pick up and parking.

Rating:

5.0

All options to sign

Rating:

5.0

Service was great

Rating:

4.0

The lady was very professional and helpful. Very pleasant

Rating:

3.0

My main complaint is that the website is misleading regarding the drive-up storage. The ramp is difficult to backup on and you can only drive to the entrance. That should be made clear on the website. I was in a rush back in 2019 and would never have taken the rooftop had I known the details prior to scheduling the room. Finally, there was only one cart when I was moving out which I had to wait for to get the job done. The problems with the rooftop storage should be fixed; don’t call storage drive up when you can only drive to the storage entrance. Call it rooftop storage, plain and simple.

Rating:

1.0

I filed an official complaint about being told by Darnel at that location that i could not rent a van without a smart phone. When I called customer service they and the main call center and Cheryl and another rep that that is not true. I did not need a smart phone to rent a vehicle. It was a huge inconvenience. I had to borrow a phone. Please make sure this does not happen to anyone else. I respectfully submit that i should be entitled to a refund. Thanks.

Rating:

5.0

Good work

Rating:

5.0

I don't like the fact that my check in was changed to the 24/7 app. I made my reservation to be with a counter person for a reason and prefer not to use the app. Costumer service is an important part of keeping costumers happy and the gentleman at the counter was very courteous and patient walking me through the app process. I would prefer a human check in and not being forced to use the app.

Rating:

3.0

The steering wheel needs to be better cleaned. Wheel was filthy and so were hands after touching the wheel. Unacceptable

Rating:

5.0

Unit manager is extremely helpful and customer friendly.

Rating:

4.0

Have more than one person in the office at opening on Sundays. The line got really long and it took a long time to get through with getting my truck. I was third in line and the whole process took 45 minutes.

Rating:

2.0

Staff was very rude when I entered the office to pick up the truck. I chose in person checkout but was told told to download it be app despite my reservation request. Second, I misinterpreted the fuel amount with the uhaul app when I had to download the app and therefore overpaid in the amount of fuel: I used 3 gallons but had to buy 12 gallons. Ended up having to pay $40 additional. Lastly there was no available to explain the return of the truck. I had to figure it out.

Rating:

3.0

Not sufficient light on parking lot, tripping hazard in the back where trailers are parked. Do to limited amount of light cannot really see if equipment properly connected.

Rating:

5.0

Bbjjkkoolb

Rating:

5.0

I’ve used this location several times. Always easy and equipment is in great shape.

Rating:

5.0

Courtious service

Rating:

4.0

Customer service was excellent

Rating:

5.0

They were kind and did things quickly.

Rating:

5.0

Be ready with app on your phone when picking up truck. I was not but I was quickly helped and instructed by staff. It was a painless and quick procedure!

Rating:

5.0

The dude ty was super awesome fast polite professional definitely go here and work with him if u are moving

Rating:

5.0

There’s really nothing that needs to be done.

Rating:

5.0

I did not encounter any issues. Thank you.

Rating:

5.0

Have available parking onsite

Rating:

5.0

Good

Rating:

3.0

Was good except for staff not always being accessible to help. Staff was always friendly though

Rating:

5.0

The counter employees were present during my check in and check out, very courteous and helpful.

Rating:

3.0

They give me faulty truck, No horn , no brake and steering is not balanced. (Truck need wheels alignment) steering move and truck moving to sideways

Rating:

5.0

The uhual app caused me alot of headache and delayed my pick up. The app would freeze and now allow my check in. Called customer service and they helped. Please update your app for a less tedious experience

Rating:

4.0

Good service, but when I ask for a 7:45 24 rental, please don't make me do 7 the next day, I came early to so that you guys didn't have to stay after closing but marking my check in/out as 7pm screwed over a heavily planned schedule. Otherwise great service and friendly employees!

Rating:

5.0

Everything was excellent

Rating:

5.0

The staff was always helpful and accommodating. It was very helpful that they offer the large supply of materials to assist in packing and moving as well as organizing your belongings. I will definitely consider using this location again for any storage needs I may have

Rating:

5.0

I would like to receive an email detailing the charges for the rental. Tku

Rating:

5.0

Darnell is an asset to your organization. We reserved a van a week before pickup. When we arrived at 8:30am, I tried to finish my reservation through the app but it said I had to call customer service because the reservation was not put in the system. I proceeded to call but Darnell asked if he could help. I wanted to use the app because I was getting the van before hours. Darnell went inside and was able to finish the reservation for me. He saved us a lot of time. I will definitely use this location again because of Darnell. Thank you!

Rating:

5.0

I see some of the negative reviews online. I have always had nothing but positive interactions with the staff at this location, for well over a decade. Polite and professional.

Rating:

5.0

The actual staff were super helpful however having to use the app was super frustrating when picking up It kept asking for an additional contact which I gave 4-5 times and each person answered but continued to ask for more contacts The app was more convenient at drop off

Rating:

4.0

Everyone was helpful

Rating:

5.0

I reserved my trailer rental in advance. When I showed up, they knew my name and what trailer I was there to pick up. The the man who assisted me in hooking up the trailer was knowledgeable, professional, and fast. I was in and out in less than 10 minutes.

Rating:

4.0

The staff is very friendly and accurate in their procedures..

Rating:

5.0

All the staff at store is excellent from truck check out to truck return. Very helpful and professional. I will definitely recommend U-Haul Moving & Storage of Bellerose. I never though renting a truck will be that easily. Thank you for all your assistance.

Rating:

5.0

Staff was fantastic!

Rating:

5.0

The guys were great and efficient. I really can not tell you what else to improve

Rating:

5.0

Just keep doing what you’re doing. Great job. Pleasurable experience

Rating:

5.0

More staff !

Rating:

5.0

The facility is really nice, its location is very convenient and not crowded. I love the ease at which I was able to move my stuff in. I met a very pleasant and knowledgeable lady Chene (don’t know if that’s the spelling) who made the process seamless, thumbs up to her. The price could have been cheaper tho, I’m just saying.

Rating:

5.0

I really thankful to jasmine and her staff. They were really helpful. In future I would like choose this location again and I strongly recommend this location.

Rating:

4.0

Miss jasmine Carter was professional courteous in my opinion she's an asset to your organization.

Rating:

5.0

Above and beyond, I got help.

Rating:

1.0

MacDaniel forgot to hang up the phone before he started talking crap about me. I then called back requesting for the representatives name and the other employee refused to give it to me and I was on hold for 10+ minutes. I then called back and again and they refused to pick the phone up. I got to the location and when I arrived all Macdaniel did was curse the whole time like he wasn’t on the job. He is the most unprofessional employee I’ve ever seen in my life. I confronted the employees about the issue and how I heard what he said about me and they thought it was funny. There was no manager on site. I would love to be contacted to see what the manager has to say about this incident. If the phone call was on a recorded line I would love for U-Haul to retrieve it as proof. I will be leaving bad reviews all over and never recommending this place.

Rating:

4.0

Worker helped me and did not accept a tip even after I insisted multiple times .

Rating:

4.0

The staff at the Bellerose location all consistently go anove & beyond to provide exceptional customer service.

Rating:

4.0

Overall staff was super friendly and helpful. The facility felt safe. However my main issue was with the ease of access of some of the units. The hallway was extremely narrow to transport a couch, plus I had to turn 2 corners with it! This made the moving process more strenuous. I do have to note the roaches too, although I think that might be somewhat normal in storages?? At least their were some traps set up.

Rating:

5.0

My Unit was very urge, I love everything about Uhaul, dynamics staff, comprehension, greetings people, always ready for help at bellerose Uhaul.

Rating:

5.0

Staff very professional, and pleasant

Rating:

5.0

Jasmine, Sergio, Charles and the staff were all very helpful!

Rating:

5.0

GREAT CUSTOMER SERVICE.

Rating:

1.0

Place is a bait and switch. You book a secure site and they send you to the roof. Nightmare of a treacherous ramp with no turnaround for a truck. Even skilled drivers would have difficulty wit the ramp.

Rating:

1.0

No easy access to storage containers the gate never works Very inconvenient and below grade old school don’t like the facilities at all

Rating:

5.0

The girl that helped me was perfect and I will be back again

Rating:

5.0

I've stored with Bellrose for over ten years and the service has always been of great help. Thank you to all the staff from entering and existing my rental period.

Rating:

5.0

Amazing manager, Jasmine. And one other staff members that I met. I only met the two of them so far. It was my first time renting a van and they were very very patient with me.

Rating:

5.0

Excellent service

Rating:

4.0

Great customer service

Rating:

5.0

I used the storage for almost a year and never had motives to complaint. Ms. Jasmine Carter was friendly and supportive all the time. She is a hard working woman, easy going, and 100% checking that everything is on its own place. Whenever I needed assistance she was there to inform and answer my questions! Thank you Ms. Carte! Thank you! Wish you well!

Rating:

1.0

My experience at uhaul was not good at all. The communication is terrible. No one explained the situation with the rooftop. Additionally i wasn't given an access code. Then when i returned i couldn't get to my storage unit unless you back in on a curvy platform. Then they didn't have another storage unit in the size so i ended up paying more then what i anticipated. Additionally when i returned in the night i was not granted access to my storage unit even when i placed the code in on both machines. Alot of things wasnt explained to me and the lack of communication really caused me time, delay, and more financially. Overall i am very dissatisfied with the move in experience.

Rating:

5.0

Everything went well thanks.

Rating:

3.0

The ramp to the roof is too small/ tight to actually get a U-Haul truck up. Makes no sense to rent here.

Rating:

5.0

Jasmine and Mac were fantastic. I had just moved across the country and had a lot of questions about the different U-Haul services I purchased. They were extremely knowledgeable, helpful and kind despite the high customer volume their store sees. 10/10.

Rating:

5.0

All staff are professional, highly skilled experienced , friendly and knowledgeable . This uhaul facility is excellent for location and management.

Rating:

5.0

Thank you Jasmine and the rest of the team at this location.

Rating:

1.0

The management and staff that run and operate this location are by far the absolute best I have ever dealt with. Storage needs equipment/vehicle rental, bill pay etc., the staff at this location are extremely courteous, patient and professional. They truly are a example of what every business would hope for when it comes to staffing!

Rating:

1.0

The truck had the worst sounding engine & handling I have ever heard. The checkin process for the storage unit was a mess. When we checked in we had to go back in the office three times- first they didn’t explain the two door code system, then they gave us a code that didn’t work, then they forgot to take the lock off the unit. It took almost an hour to get access to the unit with waiting for him to help other customers for every question. Access to the larger loading doors closing at 7pm was way too early. The man closing up at 7 told us that the back entrance would be open until 11. We came back with a truck full of things at 10:20 and the door he told us would be open was actually closed. We had to turn around with the full truck and unload it again at home. The hours & miscommunication cost us a ton of time, we had to return the truck late due to this error, and we couldn’t finish moving out on our moving day. Now we have to finish the rest without a truck. It was a long awful costly day and a lot of that was due to the poor quality of your company.

Rating:

5.0

The staff was very helpful from the beginning and I thank them for making this process so easy.

Rating:

4.0

The customer service guy was very experienced,helpful,mpressive and professional. He showed me the sample, told me the prices and the sizes. Signed me up and answered all questions efficiently and effectively. I am happy to have the storage. He had a line of people and took care of us all. So smart.

Rating:

5.0

Easy and convenient for moving and storage

Rating:

2.0

Are used to pay for the 24 access without them notifying anybody they decided to cut it and still keep charging me for over 5 to 6 months then when I would go into the facility half the lights wouldn’t even turn on, but they said there was a Center and they couldn’t do nothing about it then the one in Bellerose that I always went to on Jericho turnpike The one gate or one door was always broke and then when they were fix that door, the other door would be broke. I really think U-HAUL is pitiful. Besides me losing my stuff and the stuff that I have went with them and then receiving my money and checks for over four years and when they said they couldn’t reach me for a month or two, but still receiving checks from social service instead of calling them, making sure maybe something happened to me they didn’t, and just sold off my merchandise , I will never ever recommend U-HAUL again and I give you guys a zero a big fat .(0)!!!!

Rating:

5.0

I thought it was too good to be true, but it wasn't. I've told many friends about it.

Rating:

5.0

The manager Ms. Carter is one of the nicest managers I ever encountered thank you

Rating:

5.0

I am writing to thank you for the quality of service you have provided for me andlook forward to continuing your services.I still remember what the manager had done for me one night .The store doors were already closed and her ride was waiting for her when i showed up with my problem .She could ask me to come back next day but she didn"t .She gave me a new remote key because mine did not work .WOW and WOW ! This is more than excellent .

Rating:

5.0

Jasmine was knowledgeable and attentive to our needs with a great sense of humor.

Rating:

5.0

Jasmine and her staff were amazing always greeted me with a hello and how are you today. Jasmine made certain to check on me when I almost lost hope in keeping my items until I finally found a place to reside after being displaced for almost a year. Truly a blessing to me. Thank You, Tawanna Gaddy-Boyd

Rating:

3.0

One staff was absolutely NASTY WITH ATTITUDE BEYOND COMPERENSION. SORRY I DO NOT HAVE HER NAME AS SHE WOULD NOT GIVE IT TO ME. SHE CLAIMED TO BE A MANAGER. SHE WAS PRESENT AT WORK ON 10/6/2022, SHE OPEN THE STORE AND WAS THE ONLY ONE PRESENT PRIOR TO 10 A..M.. I then move out on 10/12/2022, reported thsi to the clerks, showed then pictures of the empty cube. No one took the time to note my moving out of the space until I revisit the location to see why I was not given credit for charges associated to 10/12/2022-11/12/2022. Only then they noted that they was not aware that I had move out, how impossible that they failed to execute closing of my account. I Rightfully should have see a credit since I move out on 10/12/2022. I am now with a bad taste for UHAUL a company I have utilized for 30 plus years. I left a voice note with the area president,(William Wolff) 516-321-0961 no one returned my call, so pointless and poor reaction to a customer as legit as myself. C Christie 646-261-1389 clc9008@NYP.ORG

Rating:

5.0

Process was super easy and the staff was very accommodating

Rating:

4.0

The insulation is peeling off

Rating:

1.0

The way we were treated on 9/17 was disgusting. The woman working behind the counter, failed to follow up regarding truck rentals that we reserved for 9am the night prior. When we arrived not only was there no truck for us but the woman was extremely abrasive, rude and disrespectful to my husband and I. While she was actively yelling at the customer who didn’t return the van the night prior; which seems only negligent on YOUR staffs fault as they should’ve called the customers when the trucks didn’t arrive the night prior. We waited for over 40 minutes up the ridiculously engineered ramp which makes it impossible to drive your car up let alone a uhaul for the gate to be opened. Despite my gate button being on with a red light when the button was pushed the woman told me it was my fault because i “obviously didn’t change the battery and it died” which was not the case, and who speaks to a customer like that? When i told Her that this was getting to be ridiculous she hung up the phone on me. We did not wait for the uhaul truck as we did not want to give your location any more business due to the behavior of your staff . The behavior of your staff is deplorable, classless and inappropriate. I am Disgusted by the way customers were treated for simply trying to use your business. I am Lodging a formal complaint with corporate due to this situation.

Rating:

3.0

Colleen made me wait over 10 minutes before trying to help me because she was cleaning the windows. When she finally did try to help she had no idea what she was doing.Eventually she called someone else to help and they had everything done fairly quick, but time was already wasted.

Rating:

4.0

I needed to move on short notice and,store some of my belongings everything worked out well

Rating:

5.0

Jazmine and her staff are amazing! Dave was especially helpful on move on day, above and beyond! Would highly recommend!

Rating:

1.0

The “drive up” isn’t a drive up it is 10 feet away up a tight ramp that makes it nearly impossible to unload your truck. I am disturbed by this false advertising and the lack of honesty about this facility. If I had an option. I would’ve moved immediately after arriving. I will never ever recommend this facility due to the unsafe conditions in which customers are forced to work.

Rating:

5.0

Jasmine made our moving/storage experience amazing. She was friendly, knowledgeable, efficient & most of all, caring. She went above and beyond for us when we arrived at this location & ran into a few issues (not related to the facility or her). She shows that she truly cares about her customers. Not only was she amazing towards us, be while there, I observed how she treated her staff/coworkers with respect and kindness. I hope U-Haul recognizes Jasmine because she deserves it! I would recommend this facility to people purely because she is a pleasure to work with!

Rating:

4.0

Great service

Rating:

3.0

I closed out both my storages and my credit card was still charged with the automated machine I had to call customer service to complain and customer service called the general manager and told me the general manager will refund me the same day but when but never did so I had to call again 2 days later to let general manager know there’s no pending refund on my card, just for someone else at Bellrose location to tell me general manager is off and I have to call back because they don’t have access to refund me back my money for both storages. It’s annoying and frustrating. I don’t get paid to be annoyed. Uhaul needs to give me back an extra refund for previous month for my hassle and distress.

Rating:

2.0

Very poor receptionist and people at the front desk..not professional or friendly at all

Rating:

5.0

Jasmine and the other staff members were very helpful and courteous. In spite of the lack of room in the storage unit and the ridiculous cost for storage, Jasmine made the pain less painful!

Rating:

4.0

The staff is very helpful and efficient. They go way and above to meet the client's need. I will definitely recommend this location to my friends and family for office space storage.

Rating:

2.0

The online check in did not match the at-facility check in process. I was able to work with the office staff for help but if I went after hours, I would have been locked out of the facility with a full truck of storage items. Our storage Unit assigned to us was also unavailable, it had two locks still on it. The office staff had to find out 3 smaller units to accommodate the one large unit we originally had.

Rating:

3.0

couple years ago the storage had a flood and my stuff got messed up and nobody reached back out to me I tried reaching out to you all and nothing happened. No one seems to want to help me

Rating:

5.0

Very helpful!

Rating:

3.0

Units were not clean and nor lit. Its not rught that the price keeps going up. Some of my stuff was damaged and never replaced when thenunit flooded

Rating:

4.0

My problem was the ramp to get to the storage units on the roof. It needs to be remodel because it's difficult driving up the ramp.

Rating:

1.0

this place is horrible. the staff are rude and completely not helpful. they just spend their time ignoring customers and hanging out and talking to each other. communication is non-existent. after thinking my payments were automatically being taken, come to find out that my items were sold in an auction following ZERO communication. so, you sold a sick woman with cancer's childhood possessions from her dead family at an auction without contacting her. nice job you disgusting people. oh, but they did contact me before selling my stuff to inform me that all of my belonging were destroyed in a flood. make sense of that.

Rating:

5.0

Thank you

Rating:

4.0

Everything went well

Rating:

5.0

Great employees and very quick and efficient. Detail oriented as well.

Rating:

1.0

Expensive, no warning for payment and late fees charged automatically. Can only go during open hours because key cards do not work (our experience and other customers we met also trying to enter). There is a charge for throwing away any leftover storage

Rating:

5.0

I was told I would receive a unit that in the computer was showing the staff it was available but when getting over to the unit it was not the staff did their very best to find me something similar overall the staff made it a great an totally worth it experience.

Rating:

1.0

The access code to the building never worked. Showed up on a Sunday evening before 10pm and could not gain access. Customer service did not help how to mention the 60 min wait time to even speak with someone. Was also unable to use mobile device to return truck after hours as it would not recognize any number or email linked to rental. Showed up at 7am Monday to find out hallway was too narrow to turn anything into unit. Unit halls ways with cockroaches and dust/dirt all over. Card access still not working.

Rating:

5.0

The Manager Jasmine Carter is excellent, she goes above and beyond for her customers

Rating:

5.0

All our needs were saw. Very helpful staff

Rating:

5.0

Where do I even begin? I was and am so impressed by the team here! My experience with them had many more touch points than would normally be the case, and with every interaction, my opinion of them continued to rise. I moved from Mississippi to NYC, and as they offered storage (which I needed for only a little less than a month) I randomly picked them as the Uhaul truck drop off location. I am so lucky I did. After a miserable cross country drive, I pulled into their location to unload and drop off the truck, just as a torrential rain storm hit. Rebecca, who I believe is the assistant manager checked me in quickly, and even moved my storage locker to one indoors so I wouldn’t have to be stuck in the rain unloading, making what would have been a torturous experience tolerable. Fast forward 3 weeks…. My NYC apartment fell through requiring me to push back my move in (and move out of storage) by a few days, which meant another month of storage rent as my move in day was one day past my storage rent due date. Jasmine, who is the general manager and the person I spoke to on the phone (I was in NH) offered to wave the monthly charge which was so above and beyond gracious. And she didn’t even make me have to fight for it which is what I expected to have to do. A week later I show up at the site first thing in the morning to collect another truck and move out of storage and the opportunity was ripe for catastrophe. This time, Cori (not sure what Cori’s position is) greeted me under what was certainly a super stressful situation. There were tons of trucks from the night before blocking pretty much everything (including my would be truck) but Cori efficiently and quickly played what looked like a game of Tetris with the blocking ones, got my truck out and made a space for me to back up to my storage. What a superstar! Catastrophe averted! I very rarely write reviews but this whole experience with this location and their staff was so exemplary that I had to as to not give them credit for their hard work would have been a travesty. Thank you for all you do and the clear dedication you have to your job and your customers. It is something rarely seen.

Rating:

1.0

I am a customer but I'm sure the customer does not appreciate his data being continuously sent to the wrong email. I have called and injured but I still continue to receive his data. Why because the staff is incompetent by not confirming emails and correct phone numbers.

Rating:

2.0

After leaving the facility to get more items from our truck, we were unable to get in because the security system is broken. However, staff were very helpful throughout the moving process.

Rating:

1.0

We were lied to about several things. They also wasted an hour of my time because of this. I ended up going to CubeSmart up the block and they helped me within 10 minutes.

Rating:

5.0

The woman leading the show was amazing. She was faced with at least 6 sets of customers at a time the entire time I was there, and she handled them all swiftly, efficiently, with care and attention to detail. That being said, give her more office staff!! As a manager myself, I’d hate to be the lone office support on duty on such a busy day! She was amazing and I feel my move is in excellent hands.

Rating:

3.0

Its not right that you keep raising pricing

Rating:

3.0

it took them a whole day for the access card to work, ended up making my move to 2 days instead of one. The entrance to the storage facility sliding doors needs to be made even to make it easier for the dolly's to roll in and out.

Rating:

2.0

Firstly, I looked online and chose this location because of its “drive-up units”. Then once I’m checked in, and ready to store my items, I come to find out that I can only drive my car until the gate, then I must unload onto a dolly, and walk my things to the storage unit. While the storage unit itself was clean, it was not what I expected. Secondly, the ramp (which is the only way to get your things up to the storage) is ridiculously skinny and is nearly impossible to make a u-turn to get back down the ramp. Thirdly, I was moving during December, the ramp and the walk-way around the storage facility was all snowy and icy.

Rating:

1.0

Your ramp suck and the spaces isn’t for a client like me too muck walking to my unit. I can’t stay there ok ty

Rating:

1.0

This rating is purely based off my experience dropping off my rental truck Saturday 10/24 in the afternoon and canceling my storage unit. My experience when picking up that morning was excellent. Rebecca was outstanding. I need a manger to contact me in regards to this.

Rating:

5.0

The day of my move, the corridor light was broken and the movers had to work in darkness to move me out of 2 units. Kaitlynne was extremely helpful and attempted to fix the light but the problem appeared to be more extensive than just changing a few light bulbs. Kaitlynne informed me of the move out process, was always available, and made the process much less stressful. My stored items were free of bugs, moisture, all intact, and the customer service at this location has always been excellent.

Rating:

1.0

Access to storage units on the roof is very unsafe, you have to back your vehicle up a steep trail to get to the unit. Good luck if your driving a truck. Uhaul definitely needs to change this

Rating:

4.0

i wish the lockers didnt look so old and the peucing wasnt so high especially right now

Rating:

1.0

I got no help from the service. My Service person did not gave a tour of storage only stated it’s on the other side of the building. Pick up your vehicle in row D and inspect it for damages before you leave. The entire right side top portion of truck broken and open from the front to the back ;with the upper signal light broken. I went back to the service person who was outside at the return vehicle station. I informed her that the truck was damaged and I need another truck. She replied, “ I need to go home.” “I closed out the register.” It’s 7:20 pm You closed” and I didn’t have a truck to move .”we know the truck was damage ;you will not be charged for the damages.” She refused to go to the office to give me another truck. why would you give me a damaged truck? I gave her the truck key and ask her to cancelled out the truck. I didn’t pay to rent a broken truck. I lost money because of your company poor service of not proving me with a working truck. I had to pay the moving people who’s was to load and unload the truck. I had the worst experience with your company’s service personals. They both had attitudes and was not helpful in proving information or service. I used your company before and I have never had this poor service experience. The service person stated ,”she will cancelled out the truck rental and insurance for 8/18/20. “I will return the money to your card and send you a text message.” I didn’t get a text for the cancellation/ truck insurance from Uhall as she stated on 8/18/20. 7:27 pm.Thanks for your resolution of this poor service provided by your service staff on the afternoon of 8/18/20.

Rating:

2.0

The actual unit itself is good. The way to access the unit is horrible. Any unit that is on the roof, must be accessed by BACKING your vehicle UP a curved road. This is very dangerous. Also if one vehicle is backed up the road, you must wait until they are done, and then you can access your unit with your vehicle. UHAUL must reconstruct this area. And if the gate sensor doesn't have anything in its view, the gate will close, and even if it hits an object it doesn't stop, it continues to close. DANGEROUS.....SOMEONE COULD BE SERIOUSLY HURT

Rating:

1.0

Had me paying for 24 access and the door where always close

Rating:

5.0

Great experience , excellent staff. Only negative would be the lighting in the storage area.... the timer should be adjusted because they keep going off while trying to move things. It made things hard ...we were often left in the dark and we needed to keep going out of the unit every 3-4 minutes to wave and see if the lights turned back on.

Rating:

5.0

Staff were very helpful and courteous. Offered great assistance. I highly recommend this place for miving and storage needs.

Rating:

4.0

No complaints. Staff 👍

Rating:

5.0

The manager was awesome.

Rating:

5.0

Very professional and courteous staff during the entire rental period which lasted about 3 months. We had no issues with the units and felt secure every time we needed to access the units.

Rating:

4.0

I had a good experience with U-Haul self storage. I would recommend them to others for their service and pricing.

Rating:

5.0

Very good

Rating:

5.0

Moving is such a stressful experience but Charles lightened the load. He was so pleasant, patient and thorough in his explanations. He went above my expectations.

Rating:

1.0

Was not happy! Over priced and you could never get in touch with a manager!!!! Employees were rude and not cooperative! I will never use this facility ever again!!!!!!

Rating:

5.0

I particularly appreciateed the customer service. Derrick H. gave me. He was very professionals and attentive.

Rating:

5.0

Great experience with U-haul.

Rating:

5.0

I needed a uhaul and storage unit & this U-haul / storage unit was a great place. The staff was soo helpful and well knowledgeable of items I would need. I would like to especially like to thank Nya.

Rating:

5.0

Shane went above and beyond during our move - excellent customer service. We thank him.

Rating:

5.0

Service in bell rose was excellent,, new equipment,, highly reccomend

Rating:

5.0

Have to complain with staff or with the facility. Will return back if and when I need them again. Thank you for your time and support when needed.

Rating:

5.0

My sales associate, she was extremely helpful with my decision making, size of the unit and payment options. She also showed me exactly where my storage unit is, I will recommend her and u-haul again.

Rating:

5.0

Outstanding customer sercice. The staff is very helpful.

Rating:

5.0

the site is well attended, the emmployees very respectful and attentive to customer needs.

Rating:

5.0

Great customer service especially Shane , he was very patient and guided us on best options as we were doing the whole storage uhaul experience for the first time

Rating:

3.0

None

Rating:

4.0

Everett the manager was very helpful, thank you once again

Rating:

5.0

Great customer service,

Rating:

4.0

I rented a small storage unit on the second level of the facility. Getting up the ramp was difficult when I had the U-haul van. Otherwise, I have no complaints. Facility helped me with my needs.

Rating:

4.0

Staff was friendly and helpful

Rating:

5.0

Staff were helpful

Rating:

5.0

Convenient,clean ,organized employees extremely helpful and professional.

Rating:

1.0

I was REQUIRED to purchase a DISKUS LOCK. After I placed all my property in the storage the manger “Everett” said they will VOID my contract and cut my lock. They even printed out the DISKUS lock info

Rating:

1.0

Boxes were promised to be ready for picked up at 7a. Movers could not pick up boxes until 4p. Employee did not know how to fill out paperwork causing delay. Called many times and they never picked up.

Rating:

4.0

Good service

Rating:

5.0

Staff always provide quality service although they appeared understaffed.

Rating:

5.0

General Manager Mauri and her staff were awesome and I did observe as they gave myself and others excellent customer service at the Bellrose Location in Queens New York. Please commend GM Mauri.