Customer Reviews for U-Haul Moving & Storage of Bellwood

Rating:

1.0

Maintaini the trucks ..never drove a truck this bad before bouncing all over the place terrible...

Rating:

5.0

n/a

Rating:

5.0

Did I leave some keys in the truck?

Rating:

5.0

Thanks

Rating:

5.0

Experience was good. Price and convenience was way better than Home Depot by comparison ($10 for an entire day versus $21 for four hours). Being able to keep it overnight was convenient, because we were doing the moving late into the evening.

Rating:

1.0

I had to change trucks 3 times. The first one had trash, ashes and garbage all in it when I opened the door. It looked as if someone has been squatting in it. I went back inside and alerted the attendant Kevin. The 2nd truck's driver side door didn't close all the way and the truck just drove terrible. Then on top of that, once the needed items were loaded, the back door was jammed from the latch being stuck on an area of the top of the truck. I had to drive the 2nd truck back to Uhaul with my items in the back and the door up in order to swap out yet a 3rd truck. The 3rd truck had no gas in it and was at the E already! Very TERRIBLE experience and I'm still charged over $70 for this terrible service! The only good thing is that Kevin was patient and honest. This location needs some serous help!

Rating:

1.0

I rented a truck and the person inside stated the truck was half full but it wasn’t,it was just under half full so when I returned it I filled it to the same mark. I showed the clerk the gas receipt and he still charged me an extra $15.

Rating:

5.0

Very attentive people

Rating:

3.0

Remove snow and debris

Rating:

5.0

I was surprised at how easy it was to organize the drop off in Romeoville while in Bellwood. I would highly recommend U-Haul to anyone.

Rating:

2.0

Better customer service. We had to change trucks three times before we could leave.

Rating:

5.0

Great customer service Quick and easy rental Great service from Rolando

Rating:

5.0

Customer Service was great

Rating:

5.0

Orlando was AMAZING! Kudos to him for his hard work! We need about a thousand Orlando's!!!!!!!! Great Job!

Rating:

5.0

Make sure you keep that man Irvin. He is incredible to work with and was key in our timing and delivery of our move. Make him management already.

Rating:

5.0

Orlando was outstanding. I left a tube of paper in the truck cab. He found it for me, so I could retrieve it. Thank you.

Rating:

3.0

Truck was dirty and wipers need to be replaced

Rating:

2.0

Have the correct information on paper as on the dashboard. So it won’t be missed understanding.

Rating:

5.0

Upon arrival to pick up the trailer, it was not 100% operational but the attendant at the store repaired the electric hook up quickly. It was very impressive. I don’t rent often so I’m not sure if this is common but I would’ve gladly dropped the trailer at my destination. Unfortunately, it was about 4x the price, which made me bring the empty trailer back to where I rented it.

Rating:

5.0

Great service! Always a pleasure.

Rating:

5.0

Very nice and knowledgeable and excellent service

Rating:

5.0

Every one was very nice.i will rent from this location again.

Rating:

3.0

The ratchet for the tie down strap malfunction,had to work with it over a half hour to get it to tie the vehicle down and another 40 - 50 minutes to get it to release, very frustrating.

Rating:

3.0

Customer service I received was great. The employee had a good attitude and knowledge about the services I needed.

Rating:

5.0

Larry Graham was super helpful and very kind. He made our move in and move out days seamless and easy and brought tons of positive energy. This facility has multiple units of different sizes, we were able to pull our truck by the door for loading and unloading, and we had access to two full size carts for moving both times. Thank you, Larry!

Rating:

5.0

Very helpful U-Haul representatives.

Rating:

2.0

Have employees at location first if all, not across the street at a gasoline station buying stuff. Then when they are available they are not helpful at all, rude and made my wife feel weird. Horrible staffing but I like Uhaul as a company because this is about the 8th time I use your services, I move a lot. Thank you if someone took the time to read this.

Rating:

4.0

figure out how to make the app Sync with your store. I did Pre reservation on the app and the store had bad connectivity so all of the stuff I uploaded wasn't there. I had to give Photo and license all over again. That cut into my rental time.

Rating:

5.0

Josh was great from beginning to end.

Rating:

5.0

TJ was very helpful as we moved into our unit!

Rating:

5.0

They have been wonderful to work with and appreciate the ease of access.

Rating:

1.0

I called to extend rental instead they sent a repo to pick up the truck without even calling me or anything .

Rating:

4.0

Staff was super friendly and accommodating. Checking in and checking out was a breeze.

Rating:

1.0

Staff facility to service customers. Train your employees how to properly deal with customers and not take their personal frustrations out on the customer. Ensure equipment is functional before renting it out. This was my worst experience ever and the police had to be called. You are setting your employees up to fail by overloading their capacity and failure to train how to deal with the public.

Rating:

2.0

Install tech had numerous issues with install of wiring harness. Had to return the following day because fuse harness not installed. The lights had no fuse protection and the wire was secured directly to battery. Not having proper tools for the stripping wires and crimping connections. Recommend instruction on proper install per Uhaul videos on u tube.

Rating:

5.0

Customer service was excellent

Rating:

1.0

Very poor service !!

Rating:

5.0

I Love All The Staff At This Location. I Use Them Frequently For My Business. Always Nice & Kind. Knowledgeable & Helpful. Would Always Recommend This Location.

Rating:

5.0

es la segunda vez que rento un vehículo en este lugar y todo bien exelente servicio, gracias,

Rating:

5.0

Great customer service!!!

Rating:

3.0

One thing you can do is make sure the rental has fluids. My truck ran hot and I had to pull over and get antifreeze to put in the truck, The truck was completely empty.

Rating:

5.0

No tienen que hacer nada por qué para mí es muy buen servicio, gracias

Rating:

1.0

Customer service was horrible. I smashed my finger trying to detach the cargo trailer hitch from my truck because there was no one readily available to help me.

Rating:

2.0

The lot was crammed it was hard to park the truck and even pull in

Rating:

5.0

The manager or worker on duty was great help and had amazing service. I would like to escalate this to upper management, so he can get recognized. They need more workers like him. Thank you !

Rating:

5.0

Super friendly and helpful staff. They are great.

Rating:

5.0

Drop off was smooth, got us checked in and outta there in no time. Thanks a lot

Rating:

4.0

The man working when picking up the trailer was very nice. When dropping off the woman working was quick and efficient.

Rating:

2.0

On a very busy street and getting in and out of the lot is difficult.

Rating:

5.0

I didn’t get the trailer that I requested, I was told one price for the day but was charged for 2 days, I was called while I was using the trailer two times, I really think I got the short end of the stick on this rental, I only came back because location

Rating:

5.0

Nothing all my needs was met.

Rating:

5.0

Very nice staff

Rating:

4.0

more parking

Rating:

5.0

Excellent service.

Rating:

1.0

Moved my things in 2/26/2023 at 3:45 pm, The staff (who I never got her name), a lady who “working” this particular day, I saw sleeping in a rental vehicle when I arrived. Went inside the lobby and wasn’t greeted by anyone, called the store while I was inside and still no one showed up. When the lady (who was sleeping) finally woke, she was grumpy and told me the store was closing at 4pm, the sign on door said 5pm close on Sunday. The storage unit & locks were dilapidated and not very clean. I’m worried about my storage items being kept cleaned & pest free. All in all the experience at this location was not well received and after I get my things out, I’ll avoid this location at all cost and advise others do the same. 0/5 stars if possible.

Rating:

3.0

Customer Service rep had an attitude, she wasn’t friendly and she forgot to close out my auto transport trailer which could have cost me more money had I not checked my account.

Rating:

5.0

The staff were amazingly nice and helpful. I was a little anxious, at the time, but being around them I felt everything was going to be alright. Evelyn

Rating:

5.0

Luis is Absolutely the best he’s very helpful respectful knowledgeable and understanding I really appreciate him in the young lady that was working on Saturday, March 13 she was very helpful and friendly Grace that the only complaint I have is that the storage units needs to be a little bit cleaner other than that everything was perfect for my moving experience

Rating:

3.0

Awaiting receipt

Rating:

1.0

Very dirty, I seen roaches and bed bugs crawling around the storage. I would store anything in this place

Rating:

5.0

Very pleased with the staff.

Rating:

5.0

Yes

Rating:

2.0

Rats infested and lighting was out for several months. Sensors sucked. Will never do business with U-Haul again.

Rating:

3.0

The Extra Fees.

Rating:

5.0

Everything was fine until i had to buy a lock of u-haul choice not cool.and the door to the storage needs to be line up with the lock system.

Rating:

4.0

Excellent attention by staff - Brandon went above and beyond.

Rating:

3.0

It was satisfactory

Rating:

5.0

Y