Customer Reviews for U-Haul Moving & Storage of Blaine

Rating:

5.0

Great job! Staff was friendly and helpful , in and out quick .

Rating:

5.0

Excellent service

Rating:

1.0

Gave me a truck that had low air in back tire and with check engine light on also gave me storage unit with no lock and key . Typical service we get these days . You were understaffed. Won’t return

Rating:

2.0

After a VERY long wait to pick up my rental due to a computer/network problem it was found that the left tail light wasn't working. It was quickly tested by myself and the attendant and was found to be a problem in the trailer wiring. Although there were multiple other car dollies available there was no offer for me to use a different dolly. The attendant just asked if I was going to be towing at night. I said that I wasn't and he sent me on my way. I was disenchanted with that. I did return the car dolly nearly 5 hours late and was charged for a full day rental. Given the VERY long wait and the improperly functioning equipment I would appreciate some leniency on my late return. If everything went smoothly and the equipment worked properly I would be absolutely accepting of the additional charge,

Rating:

3.0

Would be nice if you had more employees. Took me 45 min to get someone to hook up the 5x9 trailer because the woman working the counter wasn’t strong enough, and the guy that was working hadn’t taken all his classes to “legally” hook it up. Not the woman’s fault as she was busy with other customers, but was very frustrating waiting to get hooked up. All she had to do was hook up the chains, the electric, take a pic, and I could’ve been on my way.

Rating:

3.0

Service was excellent, but wait time was awful! I had a trailer pre-reserved for 9am, but wasn't able to leave with it until after 9:30 by the time I got through the line.

Rating:

5.0

Very efficient

Rating:

1.0

Was billed 30$ for an extra 5 hours of use.

Rating:

4.0

Not enough d-rings for properly securing load And cardboard left behind from previous renter

Rating:

5.0

Nothing. My U-Haul representative Ella was phenomenal! I’ll definitely come back if the need arises! Thank you.

Rating:

5.0

Very great customer service

Rating:

5.0

Fast and Friendly service.

Rating:

5.0

Fast, friendly, and accommodating! THANK YOU!!

Rating:

5.0

I have used this location multiple times with consistently good results. It is a smooth, friendly, and trouble-free experience.

Rating:

2.0

Containers should be able to be delivered with a few days of arriving at the Blaine facility and it was a week and a half and so therefore I was charged for an extra month rent. Also pickup driver was 1 1/2 hours late and when we called. No one seemed to have a clue about when they arrived we left for 10 min and she arrived and we had workers at our home so if we would have had an accurate time we would have been home

Rating:

5.0

Tanner was very helpful. He explained everything and is a great listener. Thank you!

Rating:

4.0

Nothing eventful to relay about the Blaine location. The gentleman was very cordial.

Rating:

5.0

Pleased with friendly checkin and service

Rating:

5.0

very good trailer...

Rating:

4.0

The previous user was hauling compost and didn't sweep it out. I took care of it.

Rating:

5.0

Everything was outstanding.

Rating:

1.0

When we first rented the unit years ago, online stated we chose an indoor unit. When we arrived we were informed it was an outdoor unit. Over the years the staff didn't maintain the unit by ensuring rodents and bugs weren't infesting the unit. Mice got in our unit and chewed through our uhaul purchased cardboard boxes, chewed through bedding, towels, paperwork, our wooden dressers and desks. There was mice poop on literally EVERYTHING in both units, nesting, and "food" from the mice bringing into the units from outdoors. We had to throw away THOUSANDS of dollars worth of furniture, keepsakes, Toys, bedding, mattresses and boxsprings, etc. When speaking to the manager he offered nothing aside from "sorry that happened." When I asked about a credit for our monies paid, he said maybe you can try the insurance. When asking for more information he didn't know the name of the insurance company or their phone number. He seemed disinterested in helping remedy our crisis of losing our home furniture and items. Once I stated I would contact corporate instead, he then asked one of the workers what the phone number and company name for the insurance was. We have spent so much money on uhaul over the years, I am APPALLED at the lack of cleanliness of the unit. It was covered in mice feces, cottonwood cotton that was able to come in from under the garage door because the seal is cracked and damaged. We were forced to purchase the uhaul issued master locks so they have access to the units, yet they did NOTHING to maintain the unit for us. I will NEVER use uhaul for anything. I will not recommend uhaul to ANYONE. I will share my poor experience online for all to see. Biggest mistake I've made was giving in on day 1 when the booking was incorrect, I should have walked away.

Rating:

5.0

Man I love Lucy!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! And Will too I guess!

Rating:

5.0

Keep doing what you are doing, Jacob was a great help.

Rating:

5.0

Tanner was very helpful and guided the process with ease. He is a great asset to that store! Very much appreciated!

Rating:

5.0

I wasn't given the furniture blankets I requested but when I called they were quick to refund it so not a huge deal overall

Rating:

4.0

I reserved for a Saturday morning. I got there well before my reserved time kowing that mostl likely it would be busy. It Was! they guys did a great job to try to stay on top, but a couple more staff people would have helped.

Rating:

5.0

All went great until I returned it later on that evening. Didn't keep it over night and wasn't told I was the one that after hours it was my job to check the truck in online. Like what the heck is that. Not my job. So I wasn't told to do this and the next morning I'm charged because they had to do the check in. You know type a few keys on a flippin computer to check it in their truck parked in the designated place. That is so ridiculous. The gentleman the day before at the time of pickup were fantastic.

Rating:

2.0

They did not inform me of a $20 after hours fee if I ever rent another truck it will not be from U-Haul.

Rating:

4.0

See comments above

Rating:

5.0

Great job of treating the customer well. It's one of the reasons we keep coming back. Keep up the great work!

Rating:

5.0

Plenty top quality products to chose from. Five stars rated counter customer services, knowledgeable, professional, friendly and fast.

Rating:

1.0

First tow dolly didn't work because of the lights. Second tow dolly worked fine and worked as it should. I asked about returning after hours and they said "no problem" just drop it outside under the tent. I specifically asked, do I need to check it in or do anything when returning it. I was told "nope, just drop it. Those are super easy for us to check in and it won't be a problem". I was then charged a service fee because it wasn't properly returned. Called to complain but the manager wasn't available and would look into it. Haven't heard anything yet.

Rating:

5.0

Ez in and out great customer service

Rating:

5.0

Friendly staff. Was in and out fast.

Rating:

5.0

Great customer service and the guy was on point on how much I was going to drive.

Rating:

5.0

great help every time i come in. will be back

Rating:

5.0

Very well kept facility.

Rating:

5.0

Couldn’t do any more ,Jacob and the rest of the team was awesome

Rating:

4.0

Keep up good work

Rating:

1.0

The clerk that helped us was very good, however the equipment was terrible, but with alot of extra effort we were able to get the job accomplished. Both of the wheels were severely bent in and the strap latch had to be rigged so it wouldn't just spin!! If we weren't in such a pinch to get a refrigerator, I would have cancelled the rental immediately!

Rating:

1.0

I use u uhual not even my full month and they’re trying to charge me extra for a months I did not use been told them I didn’t use or wasn’t using. They got my furniture stolen and just wasn’t helpful when I was already having a bad time!

Rating:

5.0

Helpful and friendly staff

Rating:

5.0

I rent here all the time and the employees are all great

Rating:

1.0

Have my rental ready. U-Haul delayed my rental as I had to wait until opening as they did not have my mobile rental setup. Called customer service and they were of no help twice today when I called.

Rating:

4.0

It's a busy, central location so if you don't check-in online be prepared to wait a few minutes. Rest assured though that once it's your turn you'll get what you need. We worked with Tanner to get the right truck squared away and we were on our way. He went above and beyond, was very patient and never got flustered with some conflicting information on his computer. Fortunately we were just emptying a storage unit, so only needed the truck about half a day. The cost ended up being less than half the online quote once all was said and done. Uhaul is always a great value and this location has everything to make your move go right. Thanks Tanner & team!

Rating:

5.0

Did my check-in online and was on my way in less than 5 minutes. They hooked the trailer up and unhooked when I returned. Took about 2 minutes to return. Store is clean and the 2 gentleman working were polite and knowledgeable. I would definitely use this location again.

Rating:

4.0

From the check-in to the return, everything went smoothly

Rating:

5.0

Super friendly, accomadating and helpful!

Rating:

4.0

It was a quick and easy process. The staff was knowledgeable and very helpful

Rating:

5.0

No changes necessary. Pick-up was smooth and quick. Drop off was easier. It was snowing both days , but there was a safe walkway to get in and out. Nice work guys!

Rating:

4.0

Had to return for a wiper blade replacement

Rating:

4.0

This has nothing to do with the staff, who helped me move out quicker than I was expecting and were kind, courteous, and professional. I will come back to future storage needs because of the staff at this location. My only complaint is that my storage unit had a large hole within the inner ceiling that allowed a lot of spiders to get into some of my stored items.

Rating:

5.0

We appreciated storing out valuable furniture items at Uhaul Storage due to the clean environment, helpful staff, and safety features. Thank you!

Rating:

5.0

Jacob Nord helped us and he was incredibly amazing. His great customer service is the reason I chose U-Haul storage

Rating:

4.0

Only issue was I beleive our door was broken when it opened. I tried to reach out a few times asking for it to be fixed but never heard back.

Rating:

4.0

ireally wish iwouldntve gotten aunit so far in back in row k its knda scareydown there

Rating:

5.0

Great job guys this place is awesome

Rating:

4.0

The unit was a little hard to open at first, however my daughter and I figured it out.

Rating:

5.0

Thank you Jake for taking care of everything.

Rating:

4.0

I want to make sure this gentleman gets noticed. I know how important these surveys are. William was actually over the TOP! He explained about renting a storage and the many options you offer. He was not making me feel he was rushed, because of a line developing behind me. Then I needed to rent a truck. This was reserved a head of time. I didn’t catch the other employee was working that morning. He was good as well. I could hear him how he was explaining things and answering the customers questions. This all happened on Saturday morning on June 15th. This was good to see old fashion good service. The last time I was there it was a pleasant experience. I would recommend again!

Rating:

2.0

I don’t like that it offers you free rental if you get a storage unit and not let you get it. I was very disappointed with that process.

Rating:

5.0

Staff was professional and always ready to help. I’ve been pleased since I started storing household furniture, etc a couple of months ago.

Rating:

5.0

Josh and team are great

Rating:

5.0

Friendly staff, and great service.

Rating:

5.0

I remodeling new storage in garage by roof.

Rating:

5.0

The guys here were supertastic They went up, above and beyond assisting me!

Rating:

5.0

I used U-Haul storage for 3 years and never had any issues. The staff was friendly and helpful. I used the website to make payments and it was very easy to use and convenient.

Rating:

5.0

Your e-reservation system messed up my order and confirmation, but Jacob worked hard to get everything back on track. Great customer service.

Rating:

5.0

Pleasing experience from beginning to end.

Rating:

5.0

The manager was so helpful and very informative He was so sweet and helpful. I would recommend this place to anyone

Rating:

5.0

Very friendly and professional staff. Glad I picked UHaul!😁👍

Rating:

2.0

TERRIBLE experience!! As a senior citizen, I was taken advantage of, overcharged and threatened. Before this experience, I had made MULTIPLE purchases of moving supplies, and I was prepared to rent other units. Since this happened, however, I will NEVER set foot in this facility again, and will certainly not recommend it to anyone!!

Rating:

4.0

They were supposed to change my email and instead just added the new one and still kept the old one also and sent my email to my ex also. Not cool.

Rating:

5.0

Great service

Rating:

5.0

They are friendly and they are very helpful, they strive to meet a person needs.

Rating:

5.0

I have rented trucks and bought supplies from uhaul for years. This is a true helpful and professional company! Glad they are around! Thank you

Rating:

5.0

Good u haul

Rating:

5.0

Post signs that customers need to take a photo of their unit on move out day before they can check out.

Rating:

4.0

Good company

Rating:

5.0

Ty I appreciate the service and help with the unit. Regards, Bruce

Rating:

5.0

Everything went well ,staff members friendly customer service friendly.

Rating:

4.0

Process was straightforward and convenient. Check-out was smooth with no problems. I would recommend to others.

Rating:

4.0

Pleasant experience

Rating:

1.0

Lost keys , didn't get no help with that the cost is way to high 24 hour access go after hours for the Blaine police to harass you over all horrible

Rating:

5.0

I had my storage unit here for about 7 years and never had an issue. Would highly recommend.

Rating:

5.0

The storage unit(5x10) was a perfect fit for 2 of our motorcycles. 100/10 nuggies

Rating:

5.0

This uhaul was always very friendly and helpful.

Rating:

5.0

I just wish U-Haul pro rated charges. That was a ton for only 5 days.

Rating:

1.0

My mother's ashes were in the truck and I was in the hospital and this is what and how you treated me wow 😲

Rating:

1.0

Lock was broken on unit 105 Water damaged my furniture

Rating:

1.0

These guys stole stuff out of our truck to start with then manager made every excuse that he could too cover for his Criminal crew

Rating:

3.0

After getting unit I realized that it seemed a little expensive I would tell someone about uhaul storage but I would tell them they feel a little expensive

Rating:

5.0

I will use this facility again, if ever needed! Great customer service👍🏾

Rating:

5.0

I was able to show up unannounced and get a storage unit. The day I was moving out I simply let the staff know and I was out. It was so incredibly convenient and helpful to work with the people at U-Haul. I would definitely use them again!

Rating:

5.0

Jake was very helpful

Rating:

5.0

Flawless

Rating:

5.0

The guys here have been so accommodating and fast. I was able to obtain a storage unit on demand as well as a truck. Very fast and friendly service!

Rating:

3.0

Leaking roof in unit 1716

Rating:

5.0

Loved the easy access.

Rating:

4.0

Only reason not excellent was billing issue on your side cased confusion and hassle for us. In the little over a month we had the storage we had to there three times to talk about the issue.

Rating:

5.0

I was pleased to make the staffs day. Employees were very nice and very helpful.

Rating:

5.0

24 hours access would be better

Rating:

5.0

Great place to store. Great price for the location and service level.

Rating:

4.0

Too much "Dust" this year... Don't know why ? Or How!🙃

Rating:

2.0

My experience with UHaul is messed up reservations. If not the truck the storage unit. This time it was the storage unit.

Rating:

3.0

Didn’t like the ceiling caving in on storage unit 115

Rating:

1.0

On the day I went in to pick up the uhaul and put stuff in the storage. The lady who was serving was very aggressive and angry at the person who went to help get the uhaul and also aggressive and angry at me. When I approached her about it she said she was joking at the staff, then she began angrier and canceled my service. Because I didn't have enough time to search for another uhaul location, I decided to retake the storage and uhaul. On the next day, when I went to the storage to put stuff in it, the door couldn't open. Then I went to the staff to get help from them but, no one was available to help me to open the storage door in that cold and freezing weather, so I returned all the stuff that were in the car. Another thing was the car manage. From 9890 central Ave. to 698 Highland Tril was 10miles but the manage they entered was 20 miles.

Rating:

2.0

disappointed that when i went to the unit on the day i was to move my stuff in, and upon my arrival, there was a foot of snow in front of my door. and my door wouldn't open very well because it was froze to the ground.

Rating:

1.0

My experience with the owner of the Blaine location over what should have been a simple billing issue was probably the worst experience I've ever had with a business. I wasn't able to even fully explain the situation I was seeing with multiple credit card charges/double billing before breach of contract and auctioning my items were mentioned, and further efforts to try and actually explain the situation were met with an aggressive tone, immediately cutting me off mid sentence and not allowing me to explain the full situation. This experience is THE specific reason I moved out of both storage units we had rented. We now have a storage unit with another company, and will not be using uhaul in the future for our storage or moving needs after this experience.

Rating:

5.0

Very nice place. Never had any issues

Rating:

3.0

I was told that my things were not moved but yet the arm of my oversized recliner was broken and my antique table was broken in two. After removing everything I did see that there was somebody in the store still but doors were already locked so I couldn't tell them about my things being broken.

Rating:

5.0

Always friendly and extremely helpful. Thank you 😊

Rating:

5.0

Staff answered all my questions and solved our storage problems.

Rating:

5.0

Dealt with the wonderful owner, Lucy. Highly recommended!! Everything was soooooo easy, convenient, and price A+!!

Rating:

4.0

Bad: Key card never worked so just had to push button until someone opened it. Told to wait > 30 minutes for locksmith (and I paid $50) and when he did not show employee drove to storage unit and cut off lock in 5 minutes. Should be standard offering and who kept my $50. Some employees to busy to be pleasant or helpful. Customers bother them. Days after we called to verify they knew we were out of the unit, we still got a e-mail for a bill to continue. Need to get your act together. Good: Several employees we pleasant, helpful and knew what they were doing. Overall I would use U-Haul again. Just have to be watchful.

Rating:

5.0

Clean unit, easy access

Rating:

5.0

I’ll be back for any storage needs

Rating:

5.0

The manager is superb!

Rating:

5.0

They were very very helpful and understanding this place is awesome

Rating:

3.0

The employees I dealt with on 5 sep were all rude. Then when my wife called the facility on the morning of 6 sep she was again spoken to very rudely. The facility itself is nice but only one employee were worked with was nice and helpful.

Rating:

5.0

Lucy is helpful and leads a very capable, friendly staff. Facility is always super clean.

Rating:

1.0

Most of my items were damaged and had rat poop and dead rats in my storage. Even though that wasnt the big reason I couldnt pay for the storage units, it was very disgusting and did make me very angry. Personal things caused me to fall behind on my storage and I apologize and never was my intention to bail or not pay for my storage but very disappointed with how the storage units were not taken care of. When I have the funds, I do plan to pay my debts but right now, I am barely making ends meet. Also did not like the attitude of the manager as she was rude and disrespectful.

Rating:

4.0

Was a little disappointed when I rented a 10x10 and got two 5x10s next to each other. Makes for difficult storage of larger items, which is why I rented the 10x10. Will be looking elsewhere for an actual 10x10 unit. Other than that, everything is great. I wish this location had an available 10x10 unit.

Rating:

5.0

Edgar and Ethan were amazing. They made the changes I needed quickly, painless, with great customer service, and appropriate humor in a stressful situation for someone trying to move. They went above and beyond and I would recommend this place just because of them.

Rating:

5.0

Only once did I go there and all the lights were out in the storage area I have 24 hr access

Rating:

5.0

All of the staff are very professional and helpful. Lucy, Eddie, and Zach were very helpful. I highly recommend renting trucks and storage units from Blaine U-Haul.

Rating:

1.0

It may seem weird I would give a poor experience when all the bullet points say yes, but here is the deal, was the staff friendly, yes, but it took four people to get the simplest thing done, the first gentlemen was very friendly, but couldn't do one thing right, the second person helped him a little, then walked away leaving him once again to struggle, a third person joined the struggle, but he too left when things got too complicated, finally it took one young man to take over and complete the task of taking my online reservation to rent a storage and make it happen, but this poor soul was running the entire show at this facility, it was like he was the only person that could get anything done right. Even after he had completed my transaction, the card he gave me wouldn't open the gate, and I had to wait and additional 15 minutes just to interrupt the young man who was helping someone else and tell him my card wouldn't open the gate. It took me 1 hour and 20 minutes from the time I got there to the time I left for me to drop off an air compressor into storage. So painful.

Rating:

5.0

Employees were particularly accommodating and friendly

Rating:

1.0

There was a woman who worked there and was very rude constantly

Rating:

1.0

We were on the property unloading and were a few minutes after the due back time and they charged us for two full days because we were late. We’ve tried calling multiple times to discuss and the phone support is so terrible that it is impossible to reach a live person.

Rating:

5.0

Keep up good jobs every one

Rating:

1.0

Rented in march, had an accident 2 days later, so I never set 1 foot into the unit. It sat empty. So I went yesterday to close account and asked for a receipt to close account. Walked away without. Got yelled at saying it would be emailed. I also was required to purchase a u haul lock which I removed and tried to return in original packaging. I don't know what to say. Yelling at customer don't want to come back. I've rented equipment there before and never had trouble. I don't know what to say.

Rating:

5.0

They were super quick they knew exactly what it was I was asking for and how to help me and they were very patient with me and I'm very happy with my U-Haul experience so far

Rating:

5.0

Everything went very well . I was even offered a bundle that met ally needs.

Rating:

2.0

The attitude of one of your employees was not very nice I was treated more like and inconvienece than a customer also was told your company would prorate my bill only to find out that wasn't true

Rating:

3.0

Fact that you will not rent to anyone who does not have a smart phone is just unacceptable. The sales person who helped us was gruff and dismissive.

Rating:

2.0

Everything was fine until I decided to move out. Two days later I was charged for the unit and returned that evening to sort it out. I was told to return the next day and speak with the manager. It was taken care of immediately, but it did unexpectedly make my acct negative and am still waiting for my refund. Hopefully this will not happen to anyone else again for it has been quite the hassle for me

Rating:

3.0

My 24hr access didn't seem to ever work the last 3 month which made it impossible for me many times. Moving out could have been done on time had my gate access card worked. Very difficult to get moved out of storage in a timely manner when the best time to move is evening / nite time hours and you can't get in to your unit. But over all the last 6 years that I had my unit were great.

Rating:

3.0

Did not realize that I did not have access early morning on a Sunday. If I had a key card, it's should have been able to have access at 0700 on a Sunday. I should not have to ask for special access.

Rating:

4.0

The lot could be better maintained. The exit instructions could be better marked. The keypads could be more visible. Still a very positive experience despite all these issues.

Rating:

5.0

Thank You

Rating:

5.0

Positive experience overall

Rating:

2.0

The staff was great; always friendly and helpful. We had three units for approx 9 months; spanning summer through spring. We were storing all our personal belonging from our home after we sold our home and were looking for a new one. All three units were outside. Unit One's plastic sheeting along the ceiling was 'flaking' and left everything in that unit extremely dirty. Unit Two had water on the floor at one point. We are assuming from the ceiling?? It caused an excess of humidity which ruined several items and required lots and lots of extra cleaning. For example, I had a Rock Salt lamp that sweated and left a salt residue all over the box it was in. Premium boxes that were supposed to last for several moves, caved in on themselves due to the humidity resulting in boxes we couldn't restack when moving, and damaged items. Unit Three had mice issues. Everything had to be sanitized; they climbed into the holes that you use to carry the boxes and had feces in 95% of the boxes. This unit housed all of our kitchen items, so probably had food smells which I'm sure attracted them as well. I spent weeks sanitizing every item I could, and threw away what I couldn't... that included linens, kitchen electronics, furniture, etc. We lost a lot of things. One thing to note is this unit is on the outside of the property which is next to a tree line, so we are assuming that is why we had issues with that one. We opted to go with the outside units because we wanted to save money. We have never used storage before and thought it would be fine. We were wrong. If we have to move again, we would never consider this as a viable option. That being said, the staff was great and very helpful.

Rating:

5.0

Very helpful and friendly staff. Any and all issues I had were taken care of right away.

Rating:

5.0

Excellent customer service ...excellent place...will recommend to all!

Rating:

3.0

The truck rental is always a problem never the right size not enough mileage or time given for the move and trucks not on the best conditions

Rating:

5.0

Nice employees, and was out of there fast!

Rating:

2.0

I was running late and when I got there the code wouldn't open the gate for me..

Rating:

5.0

Clean facility and friendly and helpful staff. Great experience!

Rating:

5.0

I rented an outside, medium sized storage unit for about 6-months. Month to month contract and 24-hour access. All good

Rating:

5.0

Excellent customer service...appreciated the knowledge and help I received...working a lot in the industry it is hard to find the kind of service I received at the Blaine location...Top Notch!...Thx!

Rating:

5.0

Very patient, answered all of my questions. Helped me make sure my car would fit

Rating:

1.0

Worse than poor! They were extremely rude and judgemental! I will never use this location again! Hard pressed to use Uhaul ever again! They turned a bad experience into a nightmare!!!

Rating:

5.0

5 star storage!

Rating:

5.0

Very pleased with the entire experience. We will be back again for our last move from MN.

Rating:

4.0

Great place to rent from!

Rating:

5.0

I rented a storage unit with U-Haul. Great customer service all around. Compared to other self storage facilities nearby, U-Haul is affordable and straightforward. Month to month 24/7 access.

Rating:

4.0

The staff was very accommodating and efficient!

Rating:

4.0

Staffs were wonderful. Facility was convenient

Rating:

1.0

First rep was terrible had no idea what she was doing and made it a bad experience. 2nd person after coming back to have mistakes fixed was great and helped us get everything straightened out.

Rating:

5.0

Super helpful and provided lots of informative information. We will be back for more services.

Rating:

5.0

All staff did great

Rating:

5.0

Lucy proved to me that she is the right person for managing this place Thank you Lucy very much.. You were great 👍

Rating:

3.0

I needed a truck to move some things locally and it was never mentioned that I needed proof of Minnesota residency. I just moved here from Illinois and do not yet have that proof.

Rating:

5.0

Best ever. General manager Lucy plus other staffs were awesome! Have what I needed! Communications were on track.

Rating:

4.0

I feel that my small storage was expensive but Uhaul kept my valuables safe and damage free. Work out better prices, overall I’m satisfied.

Rating:

3.0

I have used this facility for several years The unit itself provided what I needed for storage, but it was the rude office workers that finally made me choose to end my time with them.

Rating:

5.0

The Manager was training a new employee. They both were very nice and helpful. The facility was very clean. I'm totally satisfied.

Rating:

5.0

Very efficient & helpful!!

Rating:

5.0

Friendly and helpful, only complaint is ‘buggy’ computer system. Service was great though.

Rating:

5.0

Staff was friendly, timely, and set realistic expectations with us based on their current workload. They allowed us to change our date as other factors on our end changed. Our move went very smoothly

Rating:

5.0

I love the people at this Uhaul! They are so great, friendly, helpful, and easy to work with. I really appreciate how much they help us out. If only all customer service were that good. They rock!

Rating:

3.0

Giving an 8 hour delivery window is absurd. No one answered/called back over a period of several hours. No call when my U-boxes were near arrival. Michelle- the delivery driver was great though.

Rating:

5.0

I wish I new the guys name that helped me with my portable storage he gave me a month free and made it so simple to get!! he deserves recognition and was working at the blaine location at 6pm on the16

Rating:

5.0

Customer service was excellent and a very nice place Will do it again if I need to

Rating:

4.0

All good till I went to get my stuff out.....then delay till they fixed the gate so my truck and workers and I could get in to get my stuff out. Then just fine! Thank you!

Rating:

5.0

U-box was delivered and picked up when promised. Upon delivery, it was placed exactly where I wanted it. Thank you for making my experience a pleasant one!

Rating:

3.0

The service was great and well organized

Rating:

2.0

When my son and I went into the facility to return our moving truck, the entire area had a strong odor of weed (Marijuana). VERY ANNOYING. It was very obvious that it was U-Haul Staff.

Rating:

5.0

You should pay Ethan more. Seriously. He went above and beyond in every way possible. He has absolutely ensured that I will only use this uhaul location for any and all of my moving/truck rental needs

Rating:

5.0

Very easy to use

Rating:

4.0

I did not receive the email upon my cancellation of the storage unit #315. We checked out, 12/02/18 nothing was acknowledged via email as I was told would occur. Please confirm

Rating:

5.0

Great place I will be back.

Rating:

5.0

I was only picking up a U-Box from this location, but everything went very smoothly. Staff were polite and helpful.

Rating:

5.0

Easy. Walk in go thru detail and open storage. Simple.

Rating:

5.0

I had a wonderful and east experience at U-Haul. From my check-in to leaving, everyone was helpful and kind.

Rating:

5.0

Great service and staff.

Rating:

1.0

Lied to and charged 250$ extra because U Haul said so We will NEVER USE UHAUL again.

Rating:

1.0

One of the most unprofessional customer service experiences of my entire life. I was quoted a price for a storage unit that didn’t exist. There is not enough space allowed to explain the clown show.

Rating:

5.0

I never went to the facility. I was a U-Box customer only. Theydid an excellent job. I was very pleased with the service and will recommend them to everyone. Thank you.

Rating:

3.0

I live in Apple Valley, so I am not sure why my UBox was stored in Blaine. It was very inconvenient to get things from the box.

Rating:

5.0

The staff were incredibly helpful and knowledgeable. They responded to all questions very promptly. They made this move a positive experience!

Rating:

5.0

The staff was very helpful and knowledgeable ! Super friendly as well !

Rating:

1.0

Nothing was right at all

Rating:

5.0

Michelle did a great job on U-Boxes and Stephanie and team are always good to me as a regular customer.

Rating:

5.0

Good jobs every one

Rating:

4.0

It was fine.

Rating:

5.0

Phone service is slow when busy but otherwise always friendly and helpful! I will recommend and use them again!

Rating:

2.0

I was charged for my locker weeks after I was out. I called and left a message and nobody called me back. I called again and talked to a woman who said she would look into it and call me back (didnt)

Rating:

5.0

N/a

Rating:

5.0

Very helpful!

Rating:

5.0

This is my family's second time using your facility . We've never had an issue either time. Will definitely recommend in the future to family & friends .

Rating:

5.0

Staff were friendly and the facility is clean. I will always come back if I need help

Rating:

5.0

My time using the U-Haul storage facility was very satisfactory.

Rating:

5.0

Wish the store was open a little later, to access my unit later, but still not complaining!

Rating:

4.0

Good

Rating:

2.0

The u-haul store employees forced me to reverify myself while I was verifying myself during a self check-in. The act was extremely tedious and disrespectful.

Rating:

5.0

Michelle was the best!! Very professional, personable and top-notch customer service. Give her a raise!