Took me almost 2 hours to get the van. And delayed my whole day
Cameron JCustomer Reviews for U-Haul Moving & Storage of Bramalea
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Jashan is excellent at his job, efficient, helpful, and always professional. They should need these kind of hard working boys. Excellent
Karanjeet SAlll staff that was working on this day, even with the uhaul pos being down provided great service and i was able to get my rental would use uhaul again due to the service provided by uhaul on east drive brampton ontario
MANPREET SJarshan is very helpful, amazing service!
TRUONG HQuick and easy checkout and return, good equipment condition
KULJIT SJashan was very helpful when I picked and returned my U-Haul truck. Great service and a smooth experience. Thank you!
Harshpreet Hgood but expensive, if they have smaller less expensive storage that would be better, also should have some i centive for.long term rentals, thanks
RAHEEL K | Overall ExperienceEspecially want to mention mr jashan.... great guy... helping hand and also help me out whenever i go there. Thanks jashan
SARABJEET SYour service was professional and I would mention employee Jahsen was very helpful and easy to communicate and work with.He also went the extra step to make everything work.
DAVID DWell handled. Friendly helpful staff.
JOHN WCounter staff is very rude they don’t know how to behave
SUNIL A | First ImpressionsThe first trailer I hooked to the lights would not work on it, so the staff put the effort in to figure out the problem and realized it was the trailer. We took an alternate trailer and everything worked out fine.
MICHAEL Okeep up the work
Jayden MNeed more staff. Not enough cashiers to deal with long lines waiting to rent.
Jason SGreat customer service with the guy who hooked the trailer to my truck. I wish I had his name. A real great employee!!!
Andy GExcellent service from start to finish. Give these guys a raise. They were very efficient and professional. Such a blessing to still know there are good businesses out there today.
DAVE LGreat improvement!
Harsimranjit s | Overall Experiencei moved from Ottawa to Toronto,I made a reservation from Ottawa on phone and I arrived at 7:30pm on your branch in Brampton and they didn’t accept to give me my storage because I didn’t made online check in so I waited till the next day. Then on the next day you charged me for $22.54 then I took a bigger storage so they charged me $63.28 and I don’t know what happened and why they even charged me!!! First month of the storage should be free!!!! My email is ahmadsbeih010@gmail.com My number is 6478364663 Please send me an explanation
Ahmad S | First ImpressionsStaff is very cooperative. Mr Jashan has Excellent customer service and communication skills.
Baljiner BWas the first customer of the morning and was greeted by Simone and her big beautiful smile and kindness. She was professional and pleasant and was a pleasure to deal with. Simone is a keeper, well done.
JOHN GStart business in india
balasubermanian N | First ImpressionsJust not for me… I’ve had other units from your competition way big for lesser price. The staff was horrible and made it a point of duty to not give me an additional unit because I i’m no longer a new customer even though I get a valid free storage unit overall this was stressful and I will be looking towards the competition next time.
Christina L | Overall ExperienceI called prior to attending at the location and was told there was a 10x10 van available. At the reception I was told there is none when clearly there was a bunch of them parked outside. Anyhow, this was my first time renting and I understand that this is the way the world is going , but what an invasion of privacy this was. Second, no one walked me to the vehicle to check it out. The passenger mirror was broken, the side was damaged yet it wasn’t noted anywhere on any paperwork. I needed the vehicle urgently so I didn’t bother to request another one. I figured she gave it to me so this is how your company is renting it. I wouldn’t have given that vehicle to a female nor a male for that matter to use. Third, the process to rerun the vehicle or after hours was a night mate. There were so many people out there asking where to put the key and how to proceed the return. I had taken my own pictures yet there was no where to upload them on the app. I had to physically go back and take the photos again. The app took forever to get to the next stage. In fact I don’t know if it did as I just left it open on my phone. last night, This experience felt worse than the airport. I know your instructions were written but at night, in the cold it is easy for a person to be agitated at your process. I recommend you go back to less invasive means of renting a vehicle it worked back then so I don’t see why it can’t work now. What if there’s a power outage or a shut down of the internet? What if am I’m not very tech savvy, how do you engage this type of clientele ?
SOPHIA LThe service at this U-Haul location is disappointing. Despite being a major and well-known rental company in Canada, they seem to be severely understaffed. There was only one person working at the front desk, and the process was extremely slow, with each customer taking far too long to be helped. Even with a truck reserved online in advance, I still had to wait in a long line, which defeats the purpose of booking ahead. U-Haul needs to do better when it comes to staffing and customer service—especially given how frequently people rely on them for time-sensitive moves.
ARSHPREET SJashan was incredibly polite and patient during my rental experience. He took the time to explain everything clearly and made the whole process smooth and stress-free. Excellent customer service!
JAIMINKUMAR RJashan made our trailer hookup quick and effortless. He was very professional, walked us through each step, and ensured everything was secure before we left. Great experience!
Maninder SGood service / apps
BRIAN WMaybe an extra employee on the desk wait times in line are a bit long
JOAO GThe indoor loading area is only half lit. The 1 door seems to randomly open without human intervention. The manager is *todays date* EXTREMELY helpful and knowledgeable. Truely an asset to your company.
CHRISTIAN A | Overall ExperienceDealt with Jashan, very professional and excellent service!
Mukul DAnother great experience at this location.
DOUGLAS HI have rented a truck from Uhual before and I was satisfied but this time it was a really bad experience. the customer representative almost never listened to me, she was very disinterested. I told her I needed 10ft of drywall, I told her I needed a vehicle big enough for that, but she offered me a vehicle about 9ft in size. Although I said that this would not be enough, she told me that it would be enough and I was convinced by trusting her experience because she was doing this job, but after the loading, the rear door of the vehicle did not close and I had to drive 40 km with the rear door open. The brakes of the vehicle were very bad, there was a serious shaking when I braked and it felt unsafe. Uhual is a big and strong company and I am sorry to have had this negative experience. I hope this message will be positive in terms of self-control.
ABDULAZIZ BJashan was very helpful and good person..really he is too kind person in uhaul
Paramjot SThe Pick up process as not being the end of the month. The check out service was very quick, The service was friendly and accommodating. The guys that hooked up the bike trailer was fast an easy. One tech seemed not to know how to hook up the trailer. Seemed to be training maybe because the other guy had to talk him through it. The motorcycle trailer must of been used to pick up stones, The trailer was full of leftover stones and signs of gravel residue and shovel marks. I took photos as I was carrying a motorcycle and did not want to pay this clean up charge, NO wont the bad. When dropping off the trailer there were two girl employees standing in the trailer area They never stopped talking to each other I pulled up beside them still these two looked at me and continue to talk These two disrespectful girls should be fired to be all honest. I sat there for five minutes. I then drove off dump the trailer and went inside. Which I remind all you should not have too. I went back out and saw the guy and not until then did the girls stop talking once the other employee appeared. One went into the storage area one went to move a truck. I asked the guy do those two work here He responded yes. I told this guy what happen and pointed to the trailer. He said oh that's not where it goes. Well my friend the girls can move it where you need it. I told him those two should be fired. and left
JASON MCounter staff need to be more welcoming. Yard staff are always never there have to be to and fro from yard to front office to get equipment hooked up. Terrible service at this location. Staff are unable to pronounce my name properly. Extremely difficult to communicate. Ridiculous.
Nigel SNoticed last couple of times that there's more customer service operating which is a great thing would be nice if there was a button in the yard that you can push when you're returning a trailer so it can be unhooked and go to the desk together your deposit as a few times so gone to the back and no one has been around and employees come out and tell me they did not know anyone was out here waiting
JOHN Tlot off vehicles choice and great customer service.
Amandeep sThe website doesn't work for us in the moment that we need it, for to take the pictures, but thankfully to the good costumer service we can resolve the issue and return the truck without a problem. Everything else was perfect 👌 Thank you!!
Kensin GWHEN I ARRIVED THERE WAS NO VISITER PARKING SO I HAD TO PARK WAY IN THE BACK... MAYBE EMPLOYEES SHOULD PARK IN THE BACK..
PAUL SI made an appointment for 7 o'clock on April 8th, when I was talking to the gentleman he wanted me to leave my car at which time I said I could not. We came to the understanding as per the web site that the car didn't need to be left unless it is past 8 o'clock. I showed up at 7 o'clock as per our arrangement; Handed over the key and waited till 11 o'clock (4 hours) till my car was completed. No where to sit while I waited, I have never been treated as a low life from what U-Hall has become.
Steven HExcellent Thank you
Gurdev k | Overall ExperienceCustomer service needs improving, lots of items was not discuss properly, like the extra fee costs, no call back to confirm to put other costs on another credit card therefore all cost was put on the first card used to rent unit Good day
ANTHONYC JLate evening drop-off, so no one was there. My navigation brought me in the back, and I’m very glad I didn’t then try to drive around front! Sorry I didn’t get it into the return queue, but the line was already quite long… and you found it where I left it!
Steve BUhaul on East dr is the worse location l have been to. It was raining when I got there which is no fault of theirs. First, there was no parking for the customers because their vehicles took up all the spaces. I had to go look for the truck at the back of the facility in the rain. When I got there, the truck was wedged between two trucks. I had to walk back in the rain to tell them. They gave me keys for another truck which did not match the contract I had and had enough gas to pull out of the lot and go to the gas station across the street. The reps just sit there talking in their native language with no acknowledgement of the customer standing in front of them. The only good experience was the rep who received the truck back. He was very polite and respectful. I will not recommend this location to anyone.
VENESSA VI was using the app to pickup, but during the process my screen turned off and on loading it showed that I could only return the truck, I had to wait in a 30 min line to get my keys and a text..
Cam MThe key drop off for afterhours is a nightmare to find. Spent an extra 30mins just to find it and what I found, I wasn't even sure if it was the right one. Please make it easier for us in the future
JON ANone
BALOUR PPlease arrange more employe to answer the phone waiting time for phone is too much It not for your location it's applicable for all other locations as well I call two three uhaul location
KAMALJEET SIt was a very negative experience this time around because my reservation wasn't filled properly. Please call me to discuss this issue .
KARINA GThis location is the best amongst all other locations in Brampton, quick and excellent service, the Guy Jashan was extremely helpful and friendly. 10/10 guys
Karanjeet SVery good and cheap price I am very happy
JAGDEEP CThey charge me twice even after confirming the timings and i have used it for less than 24 hours
SUKHWINDER SThe trailer was not super clean, but it was working properly. I had to wait in the line for almost 40 minutes before getting to a counter. The check-in process was very slow and took 10-15 minutes. When returning the trailer, no body was there to assist me and I had to wait and have my friend to go inside looking for someone to help.
Luciano CGreat service, friendly staff and very helpful. Pleasant experience!
GREGORY JGirls at the desk weren’t very friendly, they all look grumpy and kept stopping our check out to whisper to each other and laugh. Check in is extremely slow. There was 3 people infront of us and it took us 35 minutes to get our truck.
JOSEPH LOverall satisfaction
TOMAS CQuick and happy place
KISHOR PFully satisfied with staff
Harsubhag SGood
Rabay IGood
HIMANSHU VHad to wait a long time for help.
MARILYN PA boy named Jashan , he is the best. Attending customers so fast, you won't get late , very timely service. Both on front desk and attaching trailers . Thanks to Jashan
KARANJEET SThe service was excellent especially Jashan who helped me in picking up the trailer.
RAJAT GThe experience was excellent!!!
BYRON CJashan always helps us out and makes the return process easy and stress-free. He is very patient and ensures everything is done properly. Returning our trailer was a smooth experience, thanks to his professionalism and attention to detail. We truly appreciate his great service!
Karanjeet STrailer leaked water in two locations from the roof. Needs to be resealed. Suppose to be water resistant but with two obvious poorly sealed areas it could not be considered water resistant.
ROBERT DOnly issue I have. Is that I checked out and you guys still called me to charge me for a month. Disappointed
ABRAHAM S | Overall ExperienceWhipe down the steering wheel better
Shauntel TGreat service
OLUBUSAYO AMy overall experience was great! My only feedback is about how the counter staff communicate with internal team members versus the customers in front of them. For example, as a customer, it was difficult to tell whether the counter person was speaking to me or to someone through their AirPods. While I understand the efficiency benefits, it caused some confusion at certain points in the conversation.
Kevin PPlease where is the key drop off area after the closing
sukhdeep sHorrible customer service! I requested to cancel the storage unit as the wrong size was told to us. I am still waiting for my email confirming the cancelation.
JUANETTE C | Overall ExperienceWaiting a long time to get the truck, then waited over 20 minutes for someone to come out to inspect the truck when dropping it off. I decided to just return the truck from the on line instructions as no one came out.
Carrie-Ann WI am writing to provide feedback regarding my experience as a long-standing customer of U-Haul at your 152 East Drive, Brampton location. I have been renting two storage units (1070 and 1080) at this facility for the past 10 years, consistently paying my fees and insurance coverage every month. On March 1, 2025, I attended the facility with movers to vacate both units, and I need to express my deep disappointment and frustration with what I encountered. Condition of My Units and Missing Items Upon accessing my units, I was completely shocked to discover that many of my personal belongings were missing, including: • Electronics, clothing, and brand-new packaged shoes. • A Leon’s LG 810W915 soundbar, valued at $1,499 plus tax. • A Samsung Blu-ray DVD player, valued at approximately $400 at the time of purchase. • Bar stools and other furniture from Ashley Furniture. • My children’s photographs and cameras were also gone, which is especially devastating as these are sentimental, irreplaceable memories. In addition to these losses, my furniture was severely damaged. Both units contained a sticky, oily, brown substance that ruined my Section R Revive Leather Sofa Set (valued at $3,000) and damaged my bed frames, making them completely unusable. This substance was not from any of my items — I stored furniture, not liquids or perishables — raising serious concerns about either contamination or leakage within the facility. Evidence of Disruption and Lack of Care To make matters worse, my units were left in a complete state of disarray, especially Unit 1070. I left these units neatly organized, but I found papers and personal items scattered everywhere, which strongly suggests that someone accessed or tampered with my property without my knowledge. Customer Service Experience While the current manager at 152 East Drive has been exceptionally pleasant and professional, my in-person experiences over the years have often been unpleasant. Certain past staff were consistently rude when I came to make payments, which only added unnecessary stress. However, I want to highlight the excellent customer service I always received when calling U-Haul’s telephone support team — they were always pleasant and helpful, and I appreciated that level of care. My Loyalty and Financial Commitment Over the course of 10 years, I have paid approximately $50,000 to U-Haul for these two storage units, including full insurance coverage every month. I trusted U-Haul to protect and preserve my belongings, and this experience has left me deeply disappointed and disheartened. As a hardworking single mother, every dollar I invested into keeping these items safe mattered. I cannot begin to express the frustration of seeing my hard-earned money essentially wasted, as my belongings were neither secure nor protected. This is not about a single incident — this is a reflection of how customers who invest years of loyalty and thousands of dollars are treated. I am sharing this feedback because I believe U-Haul needs to seriously review its facility maintenance, security measures, and customer care at this location. I hope this feedback will prompt action to ensure no other customer experiences this level of loss, frustration, and heartbreak. I appreciate your attention to my concerns and trust this feedback will be taken seriously.
Sharrie M | Overall Experiencegood
NAVDEEP SWorst customer service, long line up and people come in goes straight to the front and you were there 1 hour waiting. When you call they hong up on you or they say they will call back but never. THEY CHARGE ME FOR STORAGE TWiCE IN ONE DAY AFTER I MOVED OUT. I called them 10 times to fix it and I had to go in store and wait 1 hour to get it fix. They need more workers worst location.
RICHARD O | Overall ExperienceI called east drive location three times on Feb 26th. First time I was on hold for half an hour. I hung up and called again and was on hold for the same amount of time. Hung up tried a third time and hung up for the third time after twenty minutes. I then received a text message that informed me that my account on file was not working and the payment was not received. After calling a member of your team, he gave me my account information and I explained to him it should work. He processed my account and the payment was made. That was very unprofessional and very disappointing. Can’t wait to remove my items from your facility.
pearline s | First ImpressionsOnly issue I had was that I had to call multiple times. Non answere and no call back.
kristina d | Overall ExperienceUhaul has ten the stress out of moving and declutering the house for staging last minute. Thank you Uhual!
Bart K | First ImpressionsActually I was surprised to hear about the first month was free as a package deal for renting U-haul truck. I really appreciate that services
KWAKU P | First ImpressionsGood service, will recommend to friends.
Sandeep S | Overall ExperienceI visited the location on Feb.2,2025 The customer service from Manpreet K was just excellent. She was extremely helpful and friendly. I would high recommend this location.
DENYSE D | First ImpressionsOk
HARVIR M | First ImpressionsVery exlent
Dilbag S | Overall ExperiencePros: Convenient indoor and outdoor in/loading areas Friendly and helpful staff Well maintained clean safe climate controlled facilities Convenient location easy to access Cons: None
YONG W | Overall ExperienceI was forced to buy a lock which is of no use to me and they did not take it back and refunded the cost if the lock. I never asked for the lock in the first place. I mean I have couple of locks at home that I could use to secure my own belongings. 2ndly, when I went to retrieve my stuff a u-haul moving truck was blocking my way. As soon as I opened my storage unit it alarmed out. When I called the customer service They told me that I would need to pay more in order to have after hours Access.
satish s | Overall ExperienceI recommend this u-Haul facility is very clean and staff is very friendly and helpful
HARJINDER K | Overall ExperienceThank you for the service and everything you guys are great
JAIMEL M | Overall ExperienceExlent
Dilbag S | First ImpressionsAt signing the documents stated access would be up to 10pm then was told afterwards it confined to office hours. That's was a turn-off. I found a place where I can access up to 10pm.
Bentley H | Overall ExperienceOnly problem I had was the rental price , when I was there 4 years ago , it went up $ 20 a year , other then that it was a professional established company
Kevin H | Overall ExperienceEveryth s perfect thx
CHARANJIT G | Overall ExperienceThank you the service was excellent everything was nice I appreciate it have a good day keep the good work.
JAIMEL M | First ImpressionsThe employees are extremely unprofessional and rude. You walk into the establishment and they’re speaking in their own language (indian) in front of you and clearly most of us Canadians have no idea what they’re saying. Also are Indian people all they hire? That barely know English, you go in there trying to explain something and they just get at you and start yelling but the problem is they’re ignorant and don’t understand the English language. The problem is they get one Indian person in management then all they hire is their own kind . That’s unjust to the Canadian people in this country trying to get a job.
Henadi S | Overall ExperienceVery clean, tidy and well maintained facility Easy access with available carts
DEREK O | Overall ExperienceVery impressed with the staff at 150 East Dr and the facility is spotless I just wish you would stop raising the rates.
samuel j | First ImpressionsThe lock out due to non payment is outrageous and the over excessive late fees are too much especially in these times
Diane T | Overall ExperienceGreat customer service.
LAW O | Overall ExperienceAwesome staff
GURPINDER B | First ImpressionsThank you. You helped me in my such a hard time. If anytime I have choose any moving or storage facility. It will always be you.
Jagdeep S | Overall ExperienceManager was very cooperative and knows how to deal with the issues. Experienced
ANKUSH N | Overall ExperienceThe indian girl at the front desk had a cold and unfriendly attitude. I needed to rent a u haul truck to get my things off the storage but she said she couldn't accept my non canadian driver’s license. Rather than explaining politely, she spoke to me rudely with a haughty expression on her face and it felt like I was bothering her. Needless to say, that lady has no business interacting with customers. I have used u haul service a couple of times in the past and this ìs the first time I have experienced such. After that encounter, not sure if I would ever want to patronize your organization again.
JACQUELINE I | Overall ExperienceI could not lit the place when emptying - may be it is a sensor problem. The garbage bin is aweful dirty. That is not necessarily related to the branch staff. People using the facility are dirty and should be disciplined. Please place notes that garbage should not be OUTSIDE the bin. Also the people using the facility SHOULD return the cart to it appropriate location, There is a reason we see a number on the cart. Leaving the carts in the corridor is a serious hazard for tripping. Otherwise the Manager I guess .. helped me. She has been lovely. Regards
ZAID F | Overall ExperienceI was not shown the location of the unit and told about the alarm. So when I arrived to move in I had to search for the unit. I then took the twist tie off the unit not knowing it would set off an alarm. That experience was unsettling and embarrassing. I waited for an employee to come to my assistance but none arrived. When I went to the office I was told it was ok. I left the office still unsure if an alarm would go off if I opened the door on the unit again. The employees were very kind and helpful in my interactions with them. However one lady who appeared to be in training was not fluent in English which made interacting with her some what challenging. There were only two customer service agent at the front desk and the other agent had to try and train her and serve the customers she had. Which inturn creates longer line ups. Someone in training should have someone alongside of them until they are well versed in common procedures and transactions especially in the morning rush. In the long run you don't save money if people decide not to use your service again. For these reasons I reduced the number of stars given. Otherwise the facility was very clean and well kept.
Audia J | First ImpressionsI’m extremely happy with the way my staff was secured thank u so very much❤️
Hadan S | Overall ExperienceCustomer service is terrible at this location. The staff is always giving out incorrect information which is unprofessional and confusing. I think it would be beneficial for staff to go through more training with products and services. This is evidenced with recent one-star google reviews. Please get more knowledgeable staff! I will use U-Haul again but definitely not this location. I’ve had my storage unit since 2014 and I have had some good experiences with the front desk staff and manager but throughout the ten years it hasn’t always been pleasant dealing with the customer service at this location.
PREETI K | Overall ExperienceNice service
Manvinder S | Overall ExperienceWill be moving items in this weekend Staff were more than accommodating in changing my locker greatly appreciated Rosemary Goodwin
ROSEMARY G | First ImpressionsI reqlly did aprreciate miss Anna who I think is one of the manager s..she is very helpfull atbfirst one may thinknthat she is cold because she barely smile but she is one of the kind..I been at this facility for quite a year now and to other storage bluebird ,selfzstop public etc bute 152 east drive bit all of them.by equipement , discount and the possibilty to solve gaz or mileage issue without calling the 800nbr...onlynone thing we k ow you guy are doing your best but it may help to have a kiosk at the return building since yr agents are multitask and traines at all position ..waitng 30mn inline for a return or with a reservation is not fun ....👍👍👍👍
Madior C | Overall ExperienceThe front desk cleark takes forever
budnarine j | Overall ExperienceThe timers for lightning to short and maybe the units should have some sort of lights
JOHANNAH-MARIE H | Overall ExperienceVery nice service and staff was good
Manvinder S | First ImpressionsOne Best place too count on for storage and rentals
Richard G | First ImpressionsSomeone needs to contact me ASAP. I booked a unit online, got assigned a unit number and on getting there the unit was locked with a customer lock and a note that said do not rent. I ran to the front desk as it was just closing, one employee who saw me coming drove off, and the other employee claimed to not be able to help me as she didn't have a key. Because I was already there with my rented truck and travelling the next day, I used the unit next to mine, which was ready for move in. I do not expect to pay any extra for that unit as it was not my fault my unit was not ready. Additionally, I’m supposed to have added to my unit until 10pm according to my app. When I got there at 7, I had to beg the employee to let me in through the garage as apparently I can only access my unit during store hours. Again, not my fault. Completely unacceptable service and such a horrible experience.
Fiona P | Overall ExperienceGreat people working in this storage facility.
FAZAL H | First ImpressionsWould recommend
Manny B | First ImpressionsI wouldn't hesitate to recommend uhaul to anyone who might be interested in renting a storage unit or a moving vehicle!
Paul H | Overall ExperienceGood job
Recep A | Overall ExperienceI am glad I chose this Uhaul facility. It was sll around convenient and a perfect choice for my circumstances. Thank you kindly for the business.
TRISTAN F | Overall ExperiencePlease get Apple pay.
James M | Online Move InLack of professionalism, integrity and honesty demonstrated by the appropriate team.
Rajan K | Overall ExperienceEvery thing was ok I am very happy
YADVINDER D | Overall Experiencestaff is very helpfull
HUY P | Overall ExperienceThe staff never answer anything correctly. My husband told them that we no longer needed the storage unit so they told him to take the lock off an leave, that’s it. They didn’t tell him he had to do the online move out process. We were scheduled for auto pay the next day and if we did what they said the payment would have been taken from my credit card. It didn’t make sense so I went online and looked until I found out what I had to do.
Batol A | Overall Experiencei was impressed with the whole experience with uhaul, the faucilty was clean and well maintained. the loading dock and trolleys on site made moving in my furniture especially the big piece more bearable always will store with uhaul if one month rent is free more affordable for people who are less fortunate.
Diane T | First ImpressionsThere were times I felt the hours were conflicting with my work schedule and I didn't like the fact that you had to pay for after hours to access the facility.
semone h | Overall ExperienceCustomers service in front desk taken long , waited for one hr to see them especially end of the month!!! Not pleasant!
Anthony C | Overall ExperienceThe staff was excellent I would give them a ten plus
louise c | Overall ExperienceWorst experience I’ve ever had with a service provider. Had most of my storage items ruined by a cooking oil leak from a unit above mine. I spent a day throwing out half the things that were ruined including items of sentimental value that were ruined. I had to move my belongings and sort everything myself and then was offered one month free in my new unit as compensation. Finally I was recently told my unit was leaking into oil into a neighbouring unit I was asked to come in on Sunday, but as i live over an hour away I told them I’d come in Monday. I showed up Monday morning to find out my lock had already been cut without my permission or notification and that there was no leaks from my unit so it must’ve been a misunderstanding. The front of house staff are abysmal and the management is even worse. Under no circumstances ever take a unit at this location.
Brian P | Overall ExperienceFound out that there are a lot of mice in the facility after moving out. Mice droppings in the entire units and everything had to be washed down from the unit and stored elsewhere. Also you people don't give back money if you move out of your units early. In this day and age money isn't easy to come by and big corporations are always taking from the poor.I had to go where my money can stretch and friendly staff who really care about the customer.
Sonia M | Overall ExperienceThank you and your whole staff for the wonderful services, I am very much impressed with your facilities and the great services offered by your team. Once again, thank you team.
MOHAMMED Y | Overall ExperienceNot friendly receptionist 😞
ERMIAS M | Overall ExperienceSukhpreet was very helpful and very sweet. She made rental process was very easy and fast. Taranjeet made sure our truck was in clean condition and was ok to drive. Jaideep was very helpful as well as helped us returning the truck.
Kimm U | First ImpressionsGood facility location at affordable rates. Staff are friendly and professional.
TUSHAR S | Overall ExperienceI could have given excellent but there was a slight miscommunication with regards to returning of truck but apart from it, overall experience (1st time uhaul customer) is great - still highly recommended
Petrina M | Online Move InHorrible and unpractical: I am moving from one U-Haul location in Brampton to another U-Haul location in Hamilton. There's no way to just transfer the contract so I don't get reimbursed for the remaining days and have to create another contract paying for the same days
ANTONIA G | Overall ExperienceStaff, including the manager, are rude, condescending, and unprofessional.
Vanessa U | Overall ExperienceMaintenance work was performed above the unit on the roof. Debris and dust fell down on to my belongings and in to the two wardrobe boxes in the unit, unfortunately I had not taped the top of the boxes. Overall, I still recommend the facility to my family for storage.
johann C | Overall ExperienceEven though they appeared very, very busy Saturday, September 30 at 10:00 am. They still tried their best to be polite and friendly. Although a few people somehow managed to cut in front of about 30 of us and force the girls to look after their needs.
mary s | First ImpressionsThis location use be to be good, then a steady decline over the last few years!
Rowan J | Overall ExperienceA Very accommodating storage company. I am satisfied.
ANNEMARIE B | First ImpressionsStaff were very helpful, friendly and polite
Kenneth D | Overall ExperienceAccessibility is an issue. Consider getting electric golf cart/trucks to transfer items from docking bays to units. I would have paid extra for this, and ramps up to the second level, at least to the one end of each of the upper unit hallways.
Kenneth D | First ImpressionsStorage unit had a support beam running right through it from below the floor to above. It was not suitable as it took up a lot of space and made half of it difficult to access. This location has very few staff available and long wait times for any assistance. They don't have a lot of knowledge/job training, although they try to be helpful. What shows available online is not necessarily accurate. There is also construction going on and we got blocked in the loading bay for quite a while by dump trucks.
felice m | Online Move InSome staff response was measured.
Desmond P | Overall ExperienceGreat service
mike b | Overall ExperienceRajnit Kaur was extremely helpful sorting out my storage needs. I appreciated his kindness and professionalism. Great customer service all around. Thank you!
Paula J | Overall Experiencevery good customer service
HUY P | Overall ExperienceWe asked if there is a partial refund because we used storage only for a week. Instead of taking the time and answering our question, customer service girl just shook her head. No explanation or anything. It was as if we asked something that is prohibited. It's ok you don't do partial refunds but you should atleast be polite with customers.
rupali r | Overall ExperienceThe representative was kind and helpful, she was easy to communicate with.
everrol m | First ImpressionsThis Uhaul facility is very clean, secure properly maintained. I will highly recommend this location to anyone requiring these services.
David C | Overall ExperienceVery happy with my rental staff are very dedicated
madior c | Overall ExperienceRegistering and reserving the storage unit was easy. Staff were very easy and kind to work with. They helped me with no hesitation to address my issue with switching units for my needs. Switched from a slip level to swing door. I would suggest reducing the emails and make the on-boarding email more clear.
Dylan S | Online Move InI did not have any issues with the office staff. I think you don''t have space for customers parking and the grounds person or the people in charge of the trucks could be more cooperative when we can't find parking to get things out of our units. On the last when I removed my tires from the unit, the person was not very nice.
Joanne B | Overall ExperienceI would recommend this location for anyone looking for local storage.
Walter D | Overall ExperienceI liked it
Nishant P | Overall ExperienceThe representative that booked my storage unit was very helpful, and explained all the details.
Allison M | First ImpressionsI will NOT recommend this service to anyone. I rented this unit at $55.00/month and every 3 months their manager would send an email advising of a nominal charge and justified this increase due to upgrades to the facility, meanwhile there's been no changes whatsoever to the unit. As of APR-23, I am now being charged $250.00/month (which is pathetic) for a 5x5x8 unit. The staff is extremely rude, understanding and/or speaking English is laughable. The manager is extremely rude himself and is rarely available. I took my business elsewhere and recommend that you do as well - you've been forewarned. I am paying $125.00/month at my new location for a 10x15x10. #pathetic #rude #scammers #thieves
joseph T | Overall ExperienceVery helpful and accommodating and an excellent experience
veronica m | Overall ExperienceIt was the worst storage. My all stuff got ruined because of rainwater and melted snow water game inside my story, ruined my clothing and other electronics equipments. What staff member and manager’s gave me $153 that’s all. Not even anyone said sorry for it but start blaming me to choose uhaul. And know sorry for choosing uHaul for storage even though I can go with other cheap, new and high end storages.
ashwani k | Overall ExperienceStaff at this location is extremely rude and unprofessional. I would not recommend that anyone have to deal with level of rudeness and incompetence.
JEAN G | Overall ExperienceCsr are not very helpful she giving us wrong information then itslong line up and soslow and when the time to serve us she said they are closed i was so mad and angry. NEVER COMING BACK THERE ALL THE PEOPLE NOT HELPFUL AT ALL !!!!!!!!
REX d | Overall Experiencevery friendly service. extremely clean facility would recommend this storage to everyone that needs storage.
sherry h | Overall ExperienceI have received 1 e-mail an hour since 3am today to review you. So you're getting a 1 star review for that.
DANIEL C | Overall ExperienceExtend hours for storage access if possible
yasatha k | Overall ExperienceExcellent service provided by staff especially sargam. Well organized system for storage and vans for moving stuff. Staff helped me in finding proper storage acc. To my stuff. For proper assistance contact sargam and shamsher. Thanks
Roopkamal r | Overall ExperienceEmployees were great they were very cooperative and helpful
JAIDEEP s | Overall ExperienceI was told the unit would be ready for me to move in at any time and that the lock I purchased would be inside the unit. There was a lock on the unit when I arrived, when I got help to access the unit there was no lock inside. The worker told me she would maybe grab the lock for me and after getting everything moved in and still she hadn't returned so I had to go all the way back to the office to get the lock from her. It would have been nice to have had a friendlier and more helpful encounter.
Stephanie P | Online Move InI was not able to use the online process and had to stand in a long line before seeing staff for assistance. On-site staff were very friendly and helpful with establishing the initial account and unit. Directions for access were clear, the facility was extremely clean, well lit and secure. There were also Dollie’s available at the entrance for use if needed. However I was told (& it was posted online) that the lock would be provided free of charge, it wasn’t. I had to purchase it. I was also told that the lock would be inside the unit. Upon arrival at the unit, there was no lock. As there were no customer service phones in the facility I had to flag down staff that were working outside for assistance. I would strongly recommend service phones that connect to the front desk for customer service as there is no staff in the storage area. Otherwise moving in was pleasant
Cynthia M | First ImpressionsThe lack of elevator made my move harder .
Henry N | Overall ExperienceOne of the worst storage rental experiences I've ever had, especially with the incompetence of the staff & manager and lack of communication among staff at the East drive location. I will definitely be taking any future rentals to other companies.
Alison K | Overall ExperienceAfter asking for a discount i was hoping it will be honored after renting 7 units plus trucks a couple of times but no luck 😔
Jameson D | Overall ExperienceAny customer experience is mostly about the staff, and the staff at Brampton Uhaul at Street and Torbram is rude, abrupt and simply awful.
Beverly S | Overall ExperienceThis was expensive. The prices shown on TV screens are lower than what actually charged.
Dhiraj D | Overall ExperienceCould have given me a discount for renting 7 units plus a truck multiple times but I guess discounts don't apply.
Jameson D | Overall ExperienceFelt well degraded by staff. Ripped off of my orders for truck trailer and storage
George D | Overall Experienceever since the current team took over this facility has been a joke. They did everything to force me out, they did not take my payment for the unit automatically as agreed they made mre go into late payment 3 months in a row, I came in to the store to pay the second and third time. The third time I had it out with this Rajnit person who lied through her teeth, was most abrupt and condescending. She outright called me a liar, and said I had no cc cards listed when im fact I had 3 listed. When I told her I had screen shot of the 3 cards on my file, she told me she did not care about my screenshot, that I had none. Then she tried to tell me my Walmart Financial M/C was not a real cc, that it was not issued by a bank. I told her this is accepted all over the world where MC's are accepted. Then she stated it does not have a chip, so I held it up in front of her and asked " what is that, is it not a chip". Suddenly silence. She proved very convincingly she has no idea about running a business, she has no people or customer service skills, and should not be allowed to continue as part of the team running this outlet
Paul R | Overall ExperienceI know it’s not your fault I know it’s got nothing to do with you but I’m having a real hard time right now I’m being evicted for no reason at all I pay my rent and I’m so hard for cash and all I asked was a little help on A little deal a little bit helpful I want a little bit of I just need it a little help on lower prices on using closed in trailers I’ve been using U-Haul for the last 25 years I’ve rented your storage units and your trailers from California to Ontario back to California and all I asked for was a little better deal because I can’t afford it at these times because of what I’m going through I’m disabled and I am doing it without help I don’t have family or friends and I can’t afford movers been very hard for me but again thanks anyways
Rocky F | Overall ExperienceYes I have a good rating however I do believe that the rising of the rental storage fee were a bit much I used your storage for a year and a half and the rent had been raised 3 times!!!! THATS ridiculous!!! It’s not like there were improvements or anything it’s not wonder there were so many tags on peoples rental units cause they couldnt keep up with the payment raises!!
JULIEAN D | Overall ExperienceThe place has cockroaches. The staff is rude and not at all helpful. The manager is no better than the staff in the front. Liars
Nicole F | Overall ExperienceWe used the U-Haul Storage facility for the last 2 years and found it well maintained. However, we were looking for an alternate storage unit where the power back up facility is available.
sreepadmadeepam a | Overall ExperienceI haven't really put my stuff in storage but what I have seen is good
Barb S | First ImpressionsThe facility us good, storage is well secured, but there are long wait times, little or no flexibility when it comes to payments. I also had to give same information twice, one for storahe and another for truck rental. Needed just 15 days of storage, but had to pay for a month. staff have a nonchalant attitude.
Felix N | Overall ExperienceEverything good.
santhirakanthan r | Overall ExperienceFacility is great ,price was average
Robin B | Overall ExperienceEverything was great
alicia d | Overall Experiencenot satisfied
Mankirat S | Overall ExperienceI have had a unit for years and I needed the due date changed by three days because I am now retired and my pension comes in on 27th. Was told could not do this. Was charged late fee each month. Called district manager last month and was told to just pretend to move out and move right back in, all just paper work and this would change due date. She said they should have done this years ago for me. When I asked staff to do this young girl did not know how to do this procedure. Finally one of the staff knew how to do this and completed my request. This location gives worst customer service I have ever experienced and manager is never there because I have tried to talk to her for months with no success hence the call to district manager. You guys give uhaul a bad name.
MarIlyn S | First ImpressionsSTAY AWAY! Would DEFINETLY NOT recommend! I got a storage unit here and the girl who served me (brown hair with green tips) was having conversations with her co-workers while serving me and gave me wrong information! She told me I could put my own lock but that i had to also have a Uhaul lock that i needed to buy. I did exactly that and i told her i would be returning within a month to get my stuff out of the unit as there was a promotion for 1 month free storage with use of a Uhaul truck. I told her the exact date several times as she was distracted. I went on vacation for that month and kept getting calls from them! They called me during my vacation where i didn't have much reception and told me i needed to come to the storage unit and remove my lock as I wasn't allowed to have one. I told the girl i was told i could. She started to get mad/ sassy with me and told me if i don't remove it they will charge me 50-150$ to get it removed for me. She was very unprofessional! The manager then called me and told me that i'm a delinquent when i told the girl on the phone that I saw other people also had their own lock. Very unprofessional coming from a manger! The manager never addressed the wrong information i was given by their workers! Instead she asks me when i will be picking up my stuff, which I had already informed the girl with green tips, on the first day, several times as she was distracted talking to her co-worker! Highly unqualified workers and bad management! Being on vacation and having to deal with them and reporting it to Uhaul was a huge hassle and inconvenience! NEVER AGAIN!
Vanessa M | Overall ExperienceVery well kept facility. Quiet and secure. Many carts available for patron's use.
Abdul B | Online Move InThe lady was very rude to me. After took more the 4hrs of waiting and traveling. A long day. I am handicap lady. It took a toll on me. Traveling from Toronto storage space. Told me that there was no unit. I had reservation number. The man that worked at Queensway started yelling at my daughter. Told us where wasting are time here. I was in tears and emotional knowing I did not have storage space. I have never seen customer service was so awful and despectful. The staff in Queensway should be fired. The way me and my daughter was treated so awful. She called me on the way to Brampton she did not give the correct address of storage. We went to the wrong location. We had 15 minutes to get to the other location. When we arrived to the 2nd location. Only 10 by 10 was avaliable . The lady was so rude and told me that I can't get in the storage room. Cause it's after 700. I total lost it on her. I told where not leaving. One of the mover spoke to the lady. Finally they came up with the solution and let us in. I would like to compensated for all I been through. The movers had to leave. I had to find another mover to help. It was crazy exhausting experience. I would like to hear from you guys at 6474543890 to tell me what are you going to do compensate me for the mess Queensway storage space put me and the movers through
Donna P | First ImpressionsStorage door latch seemed very flimsy and weak! Staff was very friendly and helpful.
Vanessa M | First ImpressionsThe staff at this location is the most unprofessional and ignorant to people I have ever dealt with, I now will NEVER deal with uhaul again thanks to these people.
peter r | Overall ExperienceOne Staff did not have access to collect payments. Male employee were condescending to employees and customers. Simrsnjit Kaur could not respond to questions or her respond was opposite, and she was preoccupied with conversation with male staff than helping customers, but seemed to be the only staff member able to do all tasks. Manager, Rajnit, did not look at me but continued typing on the computer, was unprofessional, dismissive, and rude. An hour wait for each visit on the same day. Horrible experience as a customer. Employees were unhappy, irritable, and unqualified robots, a reflection of their manager's lack of respect for your customers and your reputation.
Vanessa U | First ImpressionsIt was VERY GOOD! I would have rated it as EXCELLENT if I haven't found a blue solution spilt on my mattress and the floor. A lot of white dust in some areas. But Personnel was ABSOLUTELY AMAZING, very understanding and helpful. The room was great. Thank You UHAUL!!!
Veronica H | Overall ExperienceI would appreciate a customer relations manager reaching out to discuss your unacceptable service from start to finish with this storage unit. I called several times and continued to get the run around.
victoria d | Overall ExperienceU-Haul review 1.Nobody EVER answers the phone at this location. The line is ALWAYS fowarded to the USA customer service line. Nice as they are, the US agents could rarely resolve my local problems. It was extremely frustrating not ever getting a live local employee on the phone in an entire year. 2. I requested an email reminder be sent to me when the storage locker payment was coming due. Was told it was not possible to do that (despite the fact I'd had them sent to me from my other two U-Haul storage rentals.) After I called the customer service line in the US directly to request it, the email reminders magically started to appear. 3. Every other UHaul storage facility I've used gave access to the lockers after store hours up to 10pm. You apparently have to specifically request it with this one. Could not get in my locker two days in a row until access was "granted". Still took 24 hrs to process, causing moving out delays for me. This location needs to start picking up the phone and offering live customer service directly to their clients instead of throwing them all over to the US side to handle.
Laurie E | Overall Experiencedidnt have access after 7pm...
Don H | Overall ExperienceMoving trucks, supplies, and storage has become a necessity and yet UHaul is not in any way customer friendly. You stand in line for such a long time only to be greeted, or the lack of happy greeting, with someone who does t even smile or look at you. If anyone is looking for a business idea, start a truck rental and in no time you will exceed UHaul’s lack of good customer service.
Carol O | Overall ExperienceCustomer service is absolutely horrible. The customer service is what sours the entire experience. While serving me, employee picked up her phone, stopped working to have a personal conversation laughing and joking. After about 10 minutes of watching her talk, she decided to end her call that was conducted in front of me and finally help me. VERY UNPROFESSIONAL… based on google reviews this seems to be very normal.
SHIEESA S | Overall ExperienceLong line up only two customer service representatives for over 18 clients. Was a slow process. But when you get to the front of the line, they are very helpful and proffessional. It worth the wait. I had to sweep out the unit that I rented because no cleaning person was on duty, but the facility was very clean. Overall experience is good, will I recommend Uhaul to others? Absolutely. Will I use there service again? Absolutely.
ALVIN M | First ImpressionsCouldn't get my name spelt correctly. Changed my address several times to places I've never even heard of. Had email incorrect. Had stuff stolen from unit. Tried for months to get things corrected with no help from even manager.
Leah g | Overall ExperienceI was informed I was ready to move in by email by general manager with a standard welcome greeting email; upon loading my vehicle and arriving on-site I could not access the building and numerous call to customer service( proving unless) they were not able to help. Later on after 3 hours on-site waiting for a resolution, I was informed due to being a new customer my access will take 24 hours to be in the system. All this would have be avoided if the site manager had sent this in an email to me. This proves my time was not important and because I rented a small unit I was not priority. As a result of the level of service and misinformation I was given in regards to moving in I will not be doing business with this or any U-Haul locations. I have reached out to the site manager and she has reassured me I will be getting a refund.
Dwayne G | Online Move InGreat customer service . Very patient !
Allyson J | First ImpressionsEveryone was very friendly, helpful and knowledgable.
miriam w | First ImpressionsVery nice and professional even thou they appear young. Lol. Gal and guys. Great job guys. 1102
Megan A | Overall ExperienceThey procedure to access storage beyond office hours should be made clear.
Angad S | Overall ExperienceSomebody throw liquid into my storage from top.
Justin M | Overall ExperienceThe storage was excellent, I should have rented the van from you however. My experience with one of your local dealers at Tostam Event Rental was horrible. The van was poorly maintained and the exhaust was very loud. The check engine light came on 5 minutes into my trip. The lady that rented the vehicle then called me after I dropped it off saying I returned it without the muffler, that it was my fault and then she tried to extort money from me to fix it. She was unreasonable to deal with and is a poor ambassador for the U-Haul brand. I hope that bad actors such as this are punished because the experience for the customer was awful. I understand that each dealer is independent of the others. The storage facility was great though it took me a while to figure out how to get in. I would definitely recommend your facility. On top of that your staff is very friendly and helpful.
Adam S | Online Move InMy friends got one month free for self storage . But for me its not. So please adjust my payment to next month
Mankirat S | First ImpressionsThe staff needs to work on customer service not friendly and not helpful.
Michelle P | Overall ExperienceIf I could give zero stars, I would. This location provided the absolute worst experience I’ve ever had by far. The staff and manager were very unprofessional and lacked knowledge. I will never used nor will I ever recommend Uhaul storage to anyone. For almost 1 month after moving out, I was harassed 2-3 times a week about a unit I no longer had. The staff sit around on their cell phones rather than assist customers and the manager is always “in a meeting” or “unavailable”. She also never returns phone calls or messages. This location used to be the best, but has completely gone to s#*t!!!!
STACEY-ANN M | Overall ExperienceMy storage was broken in. Burglary happened in my storage. I have almost $70 k stuff missing from the u haul storage. I had this storage from last 4.5 years. I Hal changed my lock without telling me, without my permission and without my knowledge. I will never ever will recommend u haul ever to anyone.
meena c | Overall ExperienceI liked that there was email communication available.
ORLANDO P | Overall ExperienceBecause of of the staff
oluwaggemga i | Overall ExperienceThe people is nice
CESAR F | First ImpressionsSitting with U-Haul was fantastic, just a bit confusing to find the actual unit because the facility is massive. Everything is incredibly safe and secure so I would recommend storing with U Haul
Mike B | Online Move InRental costs are reasonable and the facility is nice and clean
TRICIA M | First ImpressionsThe storage area was too small.. could not hold my furniture. The door entrance was not wide enough for even a king size bed to fit.
Diana R | First ImpressionsThe storage facility is good and fit for purpose but I am quite disappointed that there are no lifts to take heavy items upstairs. I had so many things to take up to the storage lockers upstairs and there was no way I could get them across without the help of another customer. I had injuries trying to get my stuff up. Please work on this urgently.
Kehinde A | First ImpressionsStorage
Jerry P | Overall ExperienceThe wait times are ridiculous.....staff walks away from customers to go outside and use their phones ...some use them in front of customers and i really dont understand why i had to leave 3 names and addresses and phone numbers of 3 people just to rent a storage unit its not like i can pick it up and leave with it......your staff there is slow....useless and i will not use uhaul again and i will not reccomend uhaul
susan m | First ImpressionsHope this place burns to the ground it's terrible
NICHOLAS A | First ImpressionsAsked for bottom floor got a second floor unit......couldnt move half my stuff in.
Leah g | First ImpressionsNo issues , very accessible and courteous staff
Mario U | Overall ExperienceI am really happy with your storage facility, staff is so nice and helpful. I remember Fiona, she is so great and answer all my questions, also help for my U-Haul trailers booking and changing pick up date. I would like to say thanks a lot to her for her help and advised to me. I would like to increase office hours for busy weekends specially for Saturday Sunday, which most customer using U-Haul services and they get more convenient and save time
Rajnishkumar P | Overall ExperienceHaving to go up and down stairs to access the storage unit became problematic.
Suzzanne W | Overall ExperienceNice clean storage, easy to move stuff to the storage room.
Rajnishkumar P | First ImpressionsPleasant Experience
SHARON G | Overall ExperienceI had been storing with U-Haul since 2012 and I must say that I have never experienced any problems whatsoever. From the staff, both past and present, very helpful and pleasant. Also cleanliness is impeccable. Overall, I am pleased with the service that I received. Keep up the good work. Thanks for everything.
NEAL A | Overall ExperienceThe storage I booked for AND CONFIRMED ON CALL BEFORE MOVING IN was a lower level ground floor unit. The unit I got was upper level unit and of course, you guys dont have phone numbers for the local center and instead one has to wait an hour to reach customer service over the phone
Darpan A | Online Move InThe gentleman that helped detached the auto transport was super helpful and went above and beyond. Made my return experience a super pleasant one along with the female staff that helped set up my storage units 👏🏽💯🙌🏽🤩
Eniola A | First ImpressionsI will tell people about you and you guys were awesome clean and I knew my stuff was safe
cat j | Overall ExperienceI had an issue with getting my own account as it linked up with another family member. My entry code was not working and I had issues with my card swiping in. The convience getting inside after hours was disappointing. The agent was not able to create a separate account for me.
Shawn M | Online Move InIt was very useful for when I needed it
Rowan B | Overall ExperienceIt did suck that there was only one loading area on the one side and not on the other side where there are storage units, was hard moving stuff across the building. BUT having the equipment to help move the boxes etc. was very convenient so it made it not too bad. Overall clean and easy storage
Stephanie N | Online Move InEven though we had a security code we could not access our two storage bins You should have it 24/7 with access after office hours only with a security code I think it would be greatly appreciated by everyone especially with everything that is going on these days and not everyone working regular shifts and days
ALLAN R | Overall ExperienceEXCELLENT JOB
LAW O | First ImpressionsNo comment
MARIAFLORENCIOJ T | Overall ExperienceClean building, secure units with great climate control.
Alexander D | Overall ExperienceThe staff is not very courteous and don't try to understand the customer's situation or questions before responding, leading to customer repeating their situation or request few times. In short, more maturity in staff will be helpful in improving customer experience.
anshu K | Overall ExperienceThis is the best place I ever been greats are fine could be better I had my stuff in there for over 2 years everyone was friendly answered all my questions place was clean even the washrooms was clean excellent place to keep your storage
ANGELA B | Overall ExperienceCheapest unit of size I needed in my local vicinity
Thomas y | First ImpressionsThe staff is great here! Special mention to these girls: Rajmeet Jasmeet Hanna They were helpful and made my move-in process very easy.
Robin P | First ImpressionsIt would be to your advantage to try to have more staff scheduled at the end/beginning of the month when more moves occur. The staff is often stressed out , overwhelmed and overworked! They actually did not put my termination of my rental unit in the computer system properly , as the agent was overwhelmed and wrongly charged another month (now corrected). As usual , there was a long lineup at month's end. The problem is that are only one lineup and often are so long. Everyone is put into one lineup : truck rentals and other complicated rental agreements ( that take a long time) and then other retail purchases that takes a minute. . There should be a line up just for simple merchandise transactions that just take minutes , so you don't have to stand in line half an hour for example just to buy tape or boxes . Otherwise , must say an associate named "Samantha " was amazing and perhaps should be in a managerial position one day. Thank you . 🙂
JONATHAN S | Overall ExperienceThere was nothing I didnt like about the storage unit. It was temperature controlled, and well lit. But I also appreciated that it was very secure in that you had to enter a code to enter and exit and the locks were supplied. I always felt that my personal things were safe and well looked after in my storage locker. Thankyou
Darlene W | Overall ExperienceReceived a locked locker found out at midnight after I arrive with a loaded truck. Drove 4 .5 miles total and was charged 92.06 for the truck and 62.81 for fuel. They claim i used 1/8 fuel so, does that mean the truck gives 36 miles to the tank?.
SHAUNRICK G | First ImpressionsGREAT STAFF! GREAT FACILITY! GREAT PRICE! GREAT EXPERIENCE!!
William O | Overall ExperienceI really appreciate the fact that such places as U-haul storage exist. Wonderfully safe, clean and affordable. Thank you!
Jadwiga P | Overall ExperienceOne problem area is the online booking process. When booking the unit, I completed the application but it did not work. When I realized that there was no email confirmation, I phoned and there was no record of the application and the process had to be repeated on the phone. When we were booking the truck the same thing happened. It could have been a real disaster if I had not followed up by phone. The staff however, were wonderful, helpful, pleasant, kind, understanding and for that reason, I would recommend them to anyone.
Kerri H | Overall ExperienceI had stored belongings of mine for about three and a half years in the Bramalea storage unit . It was very convenient to get in and out of when I needed something. And the area was kept clean and the price wasn't bad. I did have one issue though. I was away from my storage unit for 1 year, and when I went back to get my stuff I was surprised to see many mouse droppings. So that would be the only negative. I had to throw out a mattress and box spring, as well as two other boxes of towels. I know mice aren't anyones fault, but just a heads up to others who have to store items, pack them accordingly.
Cassandra R | Overall ExperienceThe staff were courts and friendly. In fact they were engaging me in conversations, while efficiently executing their duties. I was thoroughly impressed with their overall deportment.
Ivor T | Overall ExperienceI wish it was accessible 24/7.
Naveen K | Overall ExperienceThe storage units were a bit small. I had to store my items/furniture from a three bedroom house and had to rent 2 units. The height was inadequate as there was only so much stacking that could be done.
Cecily B | Overall ExperienceI loved your service your staff was always on point and pleasant I will be using you in the future
chanelle h | Overall ExperienceKeep up the wonderful work guys.
YVETTE H | Overall ExperienceI had a unit here about 10 years ago and I think I could visit 24/7. Recently I wanted something and saw that hours were restricted, I had to buy something I had stored as I could not get it.
JAMES W | Overall ExperienceFree unit was located furthest unit from the door. If this is the case for paying unit i would not be interested.
CHRISTINEP S | First ImpressionsThe staff were as friendly as they could be under the circumstances. The systems were down which created a very long line up and long wait times. It was extremely uncomfortable for everyone involved. I felt badly for the staff and the experience made me late for work. I would not recommend this facility to anyone. It would be hard to explain my experience and I not to mention they did not have what was booked months ago for me. I ended up having to have two lockers, not side by side and was not offered any accommodations for it.
Samantha R | First ImpressionsVery nice and clean system.
nabila k | Overall Experiencewhy send threatening late fee messages 3 or more times, when you have my credit card on file.. why try to charge me a second unit fee when i clearly moved out of that unit 2 days before a new monthly fee could begin. Your customer service is crap
RANDY I | Overall ExperienceYou are doing a great job everyone. Thanks!
Takenarine L | Online Move InOur move from Winnipeg to Brampton would Not have been possible without U- Haul. Thank you for everything .
kiran m | Overall ExperienceKeep up the good work
Scott N | Overall ExperienceCounter person was on their own because the other person had to leave to pick something up and although busy she was calm, extremely friendly, and efficient. She called back to the storage area and had another woman, who was very friendly as well, meet me and show me where my unit was. I've had to rent storage a few times over the years and have never seen a facility that was this clean, organized, and maintained. I hope that this gets back to the Brampton staff because they all deserve a HUGE pat on the back.
ROBERT N | First ImpressionsThe manager for the location is wonderful! She was very friendly, warm and helpful from the first day!
debbie b | Overall ExperienceThank you.
Nalini J | First ImpressionsVery good
genn L | Overall ExperienceI was disappointed, when I got an email saying that my account was overdue for my storage locker, and I would be charge a late fee, when I had informed the desk clerk I was moving my stuff out of the locker space and that was reason for renting the truck. It send off an alarm to my head, however I did call in and I do think the matter has been resolved. That was my only disappointment.
Danny H | Overall ExperienceThe staff at this location has been especially helpful during this pandemic. Great experience. Exceptional staff!!
Michelle P | Overall ExperienceDid not have to talk to anyone but I’m amazed at how clean it is. I’m very happy. Price is ok too.
Scott N | First ImpressionsYou have nice and happy workers there and they need a free coffee sometime thanks
louise k | Overall ExperienceI found that when dealing with Shelly, my experience and service was above and beyond. However when dealing with the other staff the both experience and service went dramatically down. I feel that if the staff gave half the performance of that of Shelly, the overall service and experience would be significantly better.
Daniel H | Overall ExperienceTheir was 1 person name Clint, he was extremely helpful. He was well trained and knew everything about storages. He showed me around,made me feel secure and comfortable. Thanks.
Gwen M | Overall ExperienceThere was no lighting in the storage unit which made it difficult to see anything. The late fees were expensive and added on after only a couple days which I thought was too soon. I felt like I was paying too much for my unit every month. The staff were always very friendly and helpful but they didn’t always know the answers to simple questions. I would use Uhaul again but hopefully I wouldn’t need to use the storage. Renting Uhaul vehicles I have never had an issue.
ELYSE P | Overall ExperienceGreat staff and facility, easy to load into storage unit and return vehicle. Only issue was a long wait time to register for the storage unit.
Mary-Joyce S | First ImpressionsThe team there are amazing!! Great location - definitely would reccomend!!
Trish E | Overall ExperienceThanks
renee b | Overall ExperienceOverall the facility is great; however upon moving out I was notified that there would be no partial reinbursement to me. All other storage places give something back. I will not store at uhaul again
Michelle P | Overall ExperienceGreat service
KWABENA O | Overall ExperienceSamantha was the one that helped me get a storage unit she was great and understanding and she had lots of patience with me
ANGELA B | First ImpressionsClean & secured storage area manage by friendly staff.
alvin m | First ImpressionsIt's nice and for a very good price to rent
carmen a | Overall ExperienceGreat service
florence a | Overall ExperienceThe service was very nice, I really appreciated their help! I would definitely recommend this place to rent a trailer or truck, as well as a storage place.
Maksim R | Overall ExperienceReally great service here. I rented a van and stored stuff here also. A really great facility. I highly recommend it. The staff are friendly and helpful. I will come here every time from now onward.
Ram E | Overall Experiencethe experience was good, but they are needing more staff to support the busy .
NORECIA S | Overall Experienceservice was great and very comfortable. we rented before and and will when we need. also we do tell about the service to my friends.
mujahid j | Overall ExperienceThank you
JOSE A | Overall ExperienceShelley, in charge of the Storage department - is excellent. Shelley goes out of her way for the customers. In my opinion she should be getting top dollar with U-Haul.
Leanne P | Overall ExperienceI wanted to first send a special thanks to Sam for taking good care of us with the storage and truck rental. She was very clear with all the procedures that needed to take place before and after. Thk
ANGELA G | First ImpressionsAccommodating and good service.
Marissa B | First ImpressionsGreat facility for storage and auto rental. Extremely clean & well maintained storage area. My only reason for not giving an excellent rating, was because of the long wait time to get to the counter.
Peter R | Overall Experiencethe staff at this location are so poor I booked a locker on the main floor and the worker didn’t know where it was. I closed the unit at 6:40pm I went back to ask a question and they closed 10Minearly
nicole A | Overall ExperienceIts good service
amanpreet s | Overall ExperienceIt seemed like only certain staff wanted to be of service and others, customers were an inconvenience. The facility wasnt overly dirty but the bathrooms were always disgusting and never had toilet pap
Bethany T | Overall ExperienceSam was a great person with excellent customer service, she goes extra length to ensure customer are happy.
Babajide A | Overall ExperienceI think the automatic back doors should have been always available. The small door beside key pad after hours was very awkward and tight to get the dolly cart through. For Future, Thanks. Pamela
Pamela Y | Overall ExperienceHad to wait a long time to get to the desk
ANNE M | First ImpressionsTHE BEST STORAGE, SUPER CLEAN, ORGANIZED VERY WELL CLIMATED WINTER AND SUMMER ... ITS VERY FRIENDLY EMPLOYEES ,,,, THANK YOU VERY MUCH FOR YOUR ATTENTION MANY THANKS
claudia b | Overall ExperienceStaffs are friendly and helpful. These facility is highly recommended.
leila q | Overall ExperienceDont revise ur rates every year
Shahzad K | Overall ExperienceGood service.
RONALD M | Overall Experiencekatie was very helpful. and she showed she cared.
Larry G | First ImpressionsExcellent customer service
Henry N | First ImpressionsStaff were truly helpful as reservation for 1 month free rental had not been made by other U-Haul on Weston Road. Fortunately, they could accommodate me. Much appreciated.
Marjorie C | Overall ExperienceI am happy overall. But I have couple of things that I need to talk such as not enough trolley. We have to wait long time for trolleys. Also a water in the middle of storage boxes of clothing are wet
Evangeline R | Overall ExperienceShelly, who I believe to be the manager, was absolutely wonderful. Her honesty and compassion were heartwarming.
ronald d | First ImpressionsAnything wrong
CHEIKH A | Overall ExperienceThe young lady who waited on me was great. My reservation for storage caused a very long delay and was quite frustrating. The fault lies with U-haul at a different location who was responsible.
Marjorie C | First ImpressionsMy experience was great, staff was always friendly and accommodating. There were no bugs and the facility was always clean. If I every need storage again, I'm coming back to this location!
Shantee L | Overall ExperienceNo comment
JOYCELET B | Overall ExperienceClean facilities , secure and the uhaul staff lady who helped me gave clear instructions of how access the storage .
Ephraim M | First ImpressionsI have reached out to this location multiple times but no one answers my emails.
Thomas O | Overall ExperienceCounter was too busy and initial set up was slow and done incorrectly while in store. Had to call and email 2 additional times to get the account set correctly, but after all was good.
Scott G | Overall ExperienceMy U_Haul experience was good with the exception of the times you send the automated e-mails. Every e-mail i recieved was AFTER 1or 2 am! I dont like to get alerts on my phone at these ridiculous time
nicholas s | Overall ExperienceCustomer Service was great the representative took the time to explain . Very clean environment would use this facility again.
JANET O | First Impressionsworst storage service I have ever used. I moved out today to access storage. Your service does not accept debit card payment online and you dont let customers to pay in any uhaul branch and etc
Samson W | Overall ExperienceHad to wait a lott for the access and truck
Sanjay K | Overall ExperienceIve been using uhaul for ov er 15 years now and their facilities and services are amazing. They are always there to help you with whatever you need. I always recommend them to everyone i know.
peter n | Overall ExperienceI had a very bad experience with the 24/7 share and at the 515 tauton in Oshawa location also I had to call the 1800 uhual for info and a girl named sylvie. Not only I didn't receive my dolly and pads
Jusyl S | First ImpressionsStaff didn't seem like they cared and when you would call you'd be put in hold for so long you'd just hang up. Even after I told them I was giving up my locker I received a phone call saying behind
KARL W | Overall Experiencewell done
DENNIS J | Overall ExperienceCall me to find out how embarassing your company treated me since I picked up that old faulty transmission truck and that mystery storage unit that nobody could help me find.
Adriano A | First ImpressionsDown side was it was either always very busy or they’re not staffed properly expect to wait My original booking was done online. I booked drive up a locker, got on site to be told none available
MICHELLE P | Overall Experiencewould use again, if needed thanks
BRUCE S | Overall ExperienceThis facility was always immaculate, & junk left by some renters was quickly removed. All questions were answered completely and with care. Wish we could move this facility and staff with us
RON K | Overall ExperiencePoor customer service and long wait times. One last was very rude yelling at her staff
natasha a | First Impressionsworst experience ever, no one i know will use uhaul.
Jordan M | Overall ExperienceThe lady who helped me was terrific. Made the moving experience much better.
Daljit T | First ImpressionsVery nice
ronald l | Overall ExperienceNice employees
julburt r | Overall ExperienceOverall above average but a negative. Found mouse droppings upon moving out. GM did what she could to resolve issue, she was helpful. But, damage already done to no fault of their own.
VALERIE M | Overall ExperienceNo complaints. Barely ever came to check on unit or add/remove items from unit but building can be accessed still when office closed which is nice.
NATASHA D | Overall Experience411 Main St N, Brampton, ON L6X 1N7 STAFF MEMBERS - NOT ACCOMMODATING, NOT FRIENDLY: 152 East Dr, Brampton, ON, L6T1C1 STAFF MEMBERS - VERY HIGHLY ACCOMMODATING, EXTREMELY FRIENDLY
sylvie l | Overall ExperienceGreat customer service the person was knowledgeable and fast friendly service
Jeeta P | ReservationIt was my first experience to use storage.I must say my experience was an excellent one in every way.I will recommend your services to others. Thank you . CG
cynthia g | Overall ExperienceHad a unit for almost 2 years .. the staff were always friendly and facility was always clean. I loved the new bay doors! I was able to pull my truck in. Way easier to load. Thanks again uhaul
Christina g | Overall ExperiencePlease be careful n make sure u get a end receipt because if not they tried to get me on extra month on both storage container I had sent me a bill almost 400 n i had emptied them 3 days early .
Al C | Overall ExperienceOnly had 1 issue, was previously advised that a fee would be waived if I signed up for automatic payment. It wasn't done and the manager never got back to me per my call so I cancelled it.
ROWAN J | Overall ExperienceThe girl who set up my account was very rude and disrespectful.
Architkumar S | ReservationIt was busy but didn't have wait long storage area was clean and tidy.
Craig W | ReservationThe two young ladies who helped me where wonderful. So nice and sweet. Very professional.
Arely A | ReservationThe staff at this location were fantastic!
FURELLA G | Overall ExperienceI was much clear to order a certain storage with an specific details with the size the reason I need it for. And what I store on it unfortunately I got a box smaller than my Bathroom .
SIHAM H | Overall Experiencethe original check in wax terrible. over charged....gave wrong storage unit and rented truck for 1 hour which almost cost me 2 daus after 6 hours
SHAUNA H | Reservationsatisfied with the facility and staff thank you
RAYMOND N | Overall ExperienceGreat experience
ANNETTE F | Overall ExperienceHappy to have used their services Very easy!
Andre W | Overall ExperienceWould definitely recommend this storage to friends
MARIE-CATHERINE E | Overall ExperienceThanks.
Joan D | Overall ExperienceAaq
jawaher a | Overall ExperienceI have had a few problems but always the staff was able to resolve things. You need local customer service answering the phones when the stores does not pick up it may improve customer relations
SAMUEL J | Overall ExperienceEverything was great quick.
MANDEEP A | Reservationit was a great experience and i would recommend this facility to anyone. Michael
MICHAEL W | Overall ExperienceEveryone was friendly. Great service.
Leigh W | ReservationI rented a truck on top of renting a unit, I left ear pods in the truck, called NUMEROUS times, could NEVER reach the actual facility, the owner ASHLEY never called me back!! AWEFUL service!!!!
Elia L | Overall ExperienceGirl that helped me wa great The was kind and very helpful, wish I had her name for you
Andre W | ReservationEverything that was told to me when I had made my booking were lies. So I went the day before my move to check out my storage, but their was none n when u did have it it was the wrong size
Rosie S | ReservationV. Worst service on phone taking booking and confirming wrong booking and 90% customers service & booking officers are rude & cut the phone between booking. I have wasted 7 hours & 13 calls. Worsted
TIME T | ReservationI was incorrectly billed for the year that I was using storage. staff was rude and always promised a manager would call me but never did. I paid the higher price and never got my money back.
Deandra P | Overall ExperienceUboxes arrived late x2 forcing us to pay extra fees with our condominium despite a 4hr window for uhaul to deliver. Delivery charge in quote not honoured on delivery of uboxes when prices increased
Helen E | Overall ExperienceThey should try and go beyond their dutycall
Elizabeth A | Overall ExperienceI phoned 4 times over 8 days to have my box removed. I was left on hold for 22 min, 20min and 15 min other two times. No staff apologies. I contacted both main uhaul# and box #. Terrible.
Anita P | Overall ExperienceIt would be helpful to have more counter personnel first thing in the morning to take care of the opening line-up.
shalesa c | Overall ExperienceVery clean and secure.
chesley g | Overall ExperienceCan’t believe they only charged me for the uboxes we used. I will be recommending this service to everyone I know. 10 stars for not ripping off customers!!!
AARON M | Overall Experienceeverything was ok
doug p | Overall Experience