Make sure you get the pricing correct, there was an issue where I was overcharged significantly, then met crappy customer service with trying to fix it, and took three other attempts to finally get it solved.
Brian CCustomer Reviews for U-Haul Moving & Storage of Brantford
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing. Service and employees were exceptional.
Brian CSmooth and easy experience and good value.
Kassandra SThis was my first time renting a U-Haul, and unfortunately, the experience was extremely disappointing and honestly disgusting. I originally reserved a 20-foot truck, but when I arrived at the pickup location, it was unavailable. I was then redirected to the Henry Street location after the entire process had already delayed us by approximately two and a half hours. The Henry Street location could not provide another 20-foot truck or even a 15-foot truck, so I had no choice but to rent a 10-foot truck. As a result, we could not move all our belongings in one trip and faced significant inconvenience. U-Haul seriously needs to improve its reservation reliability, customer service, communication, and coordination between locations.
Afrin PVery good experience
John MFront desk agents were absolutely wonderful at 254 Henry location, please let them know
karan lMy experience was very positive. The customer service rep who greeted me was courteous. The hours are accommodating.
Grahame LMake sure my trucks are ready where I ask for them to be. Stop expecting me to put more fuel in your tanks then I got. You already bill km's.
JONATHAN BExcellent customer service.
Michael DHelpful staff. There were problems with the reservation and the card used to hold the reservation and the staff was helpful, showed incredible patience, and made sure the issue was solved in a way that helped me. Great job at this location!
Neil MI found the pickup and drop off process through the app very useful
LYLE BI booked the U-Haul at the nearest to home location beforehand. The next day after booking I got call that other location more far will give me promoted price, I accepted. When I came to offered by agent location, the man there didn’t know anything and told I should manage all from my phone, he doesn’t know. The app was working badly and time was going, after contacting the customer support they gave me the location at the end of Brantford and my price increased again. I lost a lot of time and nerves, worst experience ever!
MOHAMED HService was Excellent .
DONALD WSarah's great. The guys there so nice as well! Trucks are spotless! Great place to rent!
Annette SWhen I got in the truck, the gas tank at quarter tank and I agreed to that in the contractor but once I pulled out of the parking lot, it went out drastically and the gas light went on so I had to spend over $45 in fuel when it should’ve only been $15 because of a faulty gas tank indicator or it was brought back with less fuel and I had to pay for it
Mark JNo one was in the building I looked around for about 5 minutes and then someone came inside to help me. He was helpful and fast and did everything I needed
KYLA MWe found out the day before that we had to pick up in Brantford instead of Simcoe. Extra driving and time. Also we were supposed to get 66 extra km added but we were still charged extra. I had to call to resolve.
Donna JNot anything. The truck was excellent, great on gas.
Roger WBetter signage on the street …. Missed 1st driveway when looking for it on approach on 4 lane street …saw the storage bins etc and turned in after them into second driveway….and return back to the office
Ruth VService was quick and efficient, truck was in good condition, and staff were helpful.
Mark OWindshield in and out need to be cleaned. Windshield is so important for people with long drives. Should be common sense.
Todd RHad a great experience!
Klen VDon’t add extra charges The rate was only supposed to be $89.95 But we got charged $99.95+$5 Seems very petty to ‘nickel & dime’ your customers
rick mNothing the staff is A++
Christopher GThe truck broke down and we had to be towed with our goods in the truck. The location manager was outstanding and he handled everything professional with great understanding. I am impressed.
DIANA WEverything went as per plan.
COLIN ARoad side assistance was very good.
Art BFast and painless pickup and drop off of a rental trailer. Definitely would recommend this location. The rental was very reasonable as well.
J TVipp service
Syed RHave the customers info saved in the system for repeat customers for quicker check in.
YVON LCan noy say enought about the staff Waterloo Colby Drive for connecting with Brantford to secure our one-way move. Brantford staff were very efficient and a pleasure to deal with
Laura DUpon return in Brantford the truck wasn’t put into the system I asked until the following day resulting in me being charged an additional $63.50 now I have to dispute and wait for a refund, quite upset to be honest
Connor MCharged me etra $40 for fuel as we returned the truck with the same level of fuel.
Sreehari SNeed a jack to lift trailer up on 6x12 one
Sante BThere was a system issue that significantly delayed the processing our order. That system issue was affecting all locations and appeared to ne network wide. The gentleman that processed our order, Blake Prince was excellent working through the issue and staying positive through the trouble. He did a great job.
ADAM BDo the oil change required.
YVON LGood drop off experience at this location. Quick and painless.
Ben SImprove on being more friendly not rude and arrogant to a customer returning a U-Haul felt hassled I did the check out on app and wasn’t allowed to put keys in drop box guy was rude and difficult Drop box is there and was honoured
Michael CSo easy to deal with the staff are great location is spacious.
Thomas LWe were quickly able to rent a cargo van on the spot. It ran well and was clean.
OPAL MHaving the truck with only a quarter of a tank of gas in it is very misleading. I filled it up thinking it would need a full tank only to find out that it didn’t need even close to that much fuel.There was half of a tank left so I probably got burned for about $40. Is this done intentionally to customers?
Peter HI went to pick up the rental i arranged online to find out that the vehicle didnt work, so they couldnt loan it to me. I had to settle for a different rental that was not convenient to me for the moving purposes but i made it work. The staff there were very friendly and helpful so that was great. Just wish they checked their vehicles and trailers for working lights etc before rental pick ups
Steve GExcellent location, staff was very polite and helpful. Clean facilities and seemed like he was doing a better job preparing/ cleaning the truck than how we received it. Definitely would recommend this location.
Jan-Tina SIncredibly disappointing to be given a truck with ZERO fuel in it when booked weeks in advance. Not to mention, there were 4 if not 5 other trucks on the lot that could have been given to me to remedy this situation. Why would I be told show up an hour early on the app, when in retrospect I had no choice but to wait for the shop to open. But the icing on the cake, the sign in the window and your Google business hours don’t match when you actually open.
Shaquan LThe box trailer needs to have a tongue jack to facilitate unhitching as the trailer is quite heavy to manually unhitch.
Gino BGreat customer service, polite and knowledgeable. Easy and quick transaction.
Heather RStaff are friendly and informed about their services.
Ken ANothing everything was satisfactory
PAUL DVery nice and easy to deal with!
MICHAEL VExcellent customer service, very quick and easy.
PIOTR MEverything was expected. Really appreciated that the staff hooked up the trailer when I picked it up and decoupled the trailer for me when I dropped it off. Excellent
GEORGE VPlease make sure wipers are in working order. Other than that my experience was excellent.
DARREN M