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Michele WeinmeisterCustomer Reviews for U-Haul Moving & Storage of Britannia
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Couldn't get access to the units despite following the directions to get in the building. The after hours access needs a much better job of explaining how to access the building.
Kurtis Stoate | Online Move InI was able to book the time I needed for a short trip to pick up a few items. No fuss no muss.
Kristina PaquetteI can’t believe that you guys get away with renting trucks like this. The two passenger seats didn’t have a working seatbelt. The buckles were actually missing! The truck would drop out of gear constantly and we wouldn’t be able to accelerate sometimes. The truck shook violently the entire time. Knowing that we were going 1 way to Toronto; a fair distance was devastating to think you’d send us in something like that. I’ve rented hundreds of your trucks over the years and never have I had to deal with something this dangerous and unsafe. The completely bald tires didn’t help either as we drove through a snow storm. It feels like we’ve gone back in time to before that giant exposee on how horrific U-Haul is and how unmaintained and dangerous these trucks are. We’re just lucky we made it.
Sean CochraneNa
Timothy MeisenheimerThe utility dolly I book was not available when I picked it up. This is something the agent at the site should've informed me before my pick-up date, or transferred one from another site.
Max Sunthe U-Haul app didn't work for me and I kept getting errors while trying to log in. Ended up just going into the counter to get the truck. The app also didn't work for me to review the condition of the vehicle and wasn't able to upload a picture of a dent I discovered on the passenger side of the truck. I wasn't able to continue in the app after that point. I refreshed the app and tried to continue without the picture and it still locked up and would not allow me to continue.
Ian ByrneI think it will be a more pleasant operation if you get nostalgic when you drive a car for the first time by placing air fresheners and perfumes inside the vehicle.
SANGMIN MOONI like this storage facility very much. It's always clean and easy to traverse and the staff is always helpful and kind.
Carol Ann Wilson | Online Move InI was told the starting fuel was 3/8 but it was much lower than that. I find it very hard to trust a company with my business again when they try to make money off of a few litres of fuel. The experience felt dishonest.
Naim AfrichWas informed the fuel tank was full at office. In reality the fuel indicator was below full. Added $37 gas for 35.41km. After refueling the fuel tank indicator went beyond full. Take photo upon checkout to proof otherwise the office would lie on gas.
Yixiao WeiGreat service by young gentleman with great hair 👍
Hisham ChehadeI reserved a dolly, however, from some reason, it apparently didn’t show on my reservation, and they didn'thave one available so had to rent an appliance one. Really not the same and bot very practical foing up stairs.
DENIS VANASSEAt first I was billed for about $80. When it turned out to return the car earlier they only charged about $60!
gerard nieuwenhuisImprove your communication
reza salehiAlthough truck was relatively clean, it was in rough condition because it was old and with high mileage. Shouldn’t be renting out trucks that old.
Silvano TittonelGreat customer service. Employees worked with me very well and were very helpful.
Jessie DonovanOverall very good experience from both the pick up and return
Wei MaService awesome! Very professional. The only thing that I would recommend is to advise the company to sell drinks. When you move in, it is clear that you gonna spend more than 2 hours to put your stuff in the storage unit.
Marc MboloEverything was fine, nothing worth noting to improve.
Diana LidvallThe app did not work for checking out the vehicle or checking it back in. Needed someone there to do everything. One employee dealing with everyone was slow.
Nathan JessI have rented from this location twice, and have had good experiences each time. The staff is professional and helpful. They have a streamlined process to make it easy to arrange pickup and drop-off (now I just need to figure out how to get the app to work on my phone... :-) )
Peter AngelThe customer service was excellent. One suggestion would be to ensure snow and ice are scraped off.
Shaen FergusonGreat friendly service!!!
peter dunnigan | Overall ExperienceTried to use the app for a mobile pick up but that did not work well. Thankfully the attendant inside was able to help us. Lots of selection at this location when we went, and easy booking. Glad it was closer to home in the west end, and didn't have to go to the main location in the east end of town.
Nathalie CaronGreat people. Easy and efficient.
Ernesto AngelesThe limitation on hours of access, the external loading bays and cumbersome faclity entrance/exit procedures are why I did not give the facility 5 stars. These are all company related, not a reflection on the staff at the facility itself.
Thomas Fay | Overall ExperienceTruck steering was vibrating on highway speed. Online return process kept on asking me to upload same pictures again and again
Mufaddal KamauStaff was very polite.
Abe BucknorA fast clean drop off. The clerk was good and efficient.
John PummellNothing as everything was excellent n staff is polite n I would definately recommend friends going to this location on Queensview Drive Thank you Heather
Heather FergusonI was very pleased with this van rental from U-Haul.
gerry gemmellIt was a great experience 👍👍
Julie DupontThe young man that we dealt with (can’t remember name) was great!
robert paddockPick up and drop off was quick and easy. Highly recommend this place.
SHARON JACKSONManager was rude & unhelpful.
Larissa NewberryA location in Ottawa should invest in some local cars with winter tires or have their staff be honest about whether the car will function in snow because we got stuck multiple times in the snow. Summer tires should not be allowed out in the winter months
Taylor WilliamsonExcellent service! Best in the business. Thank-you!
Lisa FenertyExcellent 👌
Jorge Antonio Carrillo RodriguezCould not complete the online service….no key in lock box. Tires were very poor and got stuck. Could bot complete my move and return the truck early
Brent AlmstedtCheck in was easy. Staff were polite and very helpful. The van was easy to drive and in good condition. A great experience.
Brian SwiftConvenient location , friendly atmosphere
Richard MaillyU-Haul Queensview is the best in the city. I've rented moving trucks and purchased moving supplies from this location a few times, always a positive experience.
Lisa FenertyExtremely helpful, professional service.
Robert KimseyThe service agents at the location were very professional, helpful and informative. The location was well maintained and had moving supplies and equipment on hand. The 15 ft truck I rented was good until I was about to return it early Sunday morning, when it wouldn’t start. Tthe roadside assistance operator diagnosed the problem as a malfunctioning starter motor. I was lucky that this happened when I was at home after travelling a long way out of town the day before. I know it’s hard to predict a starter motor malfunction, so I don’t blame UHaul vehicle maintenance.
ALAN BROUGHTONStill never received my invoice for my rental and I really need it. Can you get it sent to me
Shawn CoolFirst time renting a U-Haul truck, and it was simple and easy. Was also very happy with the price for a 2-day rental.
Dave StoreyKeep going
ABDELKADER AMARBERRAHOUVery helpful & polite during rental process. Help us get the best deal for our situation.
david porterBreanna at the Queensview location provided excellent customer service. It is the firt time in all my years of renting uhauls that it was a good experience. The only constructive feedback is that when trying to return my truck, the app did not work.
Denise GrahamPicked up truck with 3/4 tank of fuel and returned with 3/4 of a tank and was charged 28$ for fuel ,l got ripped off
ROLAND MATTHEWSI highly recommend U-Haul for anyone in need of reliable and timely moving services.
Robin PottsWhen I was told about the online checkin I was not told that I had to scan a QR code AT THE LOCATION in order to check in. So I tried to do it from home and it would not allow me to.
Michelle HurtubiseKeep up the great service. Gaetan Delorme From the Cherry Tree LTD www.fromthecherrytree.ca
gaetan delormeThe representatives were courteous and helpful. Managed the transactions efficiently. I will rent from this location again when the time comes.
Michelle CookeNot a fan of all season tires on a rear traction pick-up
gary peddleSteven Smithers did and excellent job, he knew I was in a rush, and he had my van warmed up and cleaned of snow when I got there . I’ll certainly recommend UHaul to friends. Have a Merry Christmas. Joe
Joe JacksonThe staff was not helpful at all. During my first time, the middle age gentleman did not want to help me with anything up until I got angry. I left a google review afterwards for that location. You can refer to that
Amadou Tall | Overall ExperienceAll good for us today, thanks
LEO LAFRANCENothing! Thank you!!
chantal latourMy experience was fantastic mostly due to the service from Brad. On a day that a lot of people find stressful he is the type of person who makes everything seem so much easier. He is a large asset to your company and I will ask for him again in the future. Stephen Rollins
Stephen RollinsThe locker I had rented was in a poorly lit area of the hall. I had to prop a flashlight against the wall in order to see while I was moving out. I think this is mostly due to its location near the emergency exit door, as in the past, I have always found the hallway lights to be enough to see inside the units.
KIMBERLY RAOUL | Overall ExperienceI recently had an excellent experience with U-Haul! The service was top-notch, and the rental process was smooth. One suggestion for improvement could be to consider adding kiosks is valuable, as it addresses the needs of customers without smartphones or internet access. This addition could enhance accessibility and convenience for a broader range of customers. Overall, I'm highly satisfied with the service. Thank you!"
Krishan KrishanInclude a snowbrush in cab of truck.
donald wismervery good service
DANIELR DELOREYEasy to access and convenient location. Carts always available with large elevators.
Tara Burgoyne | Overall ExperienceThe staff at U-Haul were amazing!
DANA KOZELJ | Overall ExperienceThank you
Elaine Cooper 13945138 Canada Inc | Overall ExperienceEverything was great and staff all helpful and friendly
wayne bowering | Overall ExperienceI selected "friendly staff" for question #4 for the office staff and the employee I spoke to over the phone, none of the following is their fault. The unit that was assigned for me was dirty and then I was called after hours by the manager (S.S) who was very rude and unprofessional over the phone, accusing me of wrongdoing in securing a promotion that is widely marketed by U-Haul....I tried making contact multiple times the next day and they wouldn't take my call. I promptly moved out and chose to do business with another company instead. I certainly won't be choosing any services from this location in the future.
Mike Hackett | Overall ExperienceI am shocked to learn that Uhaul has such poor customer service! I will NEVER use or recommend uhaul to anyone ever but will share my horrifying experience! I was forced into using extra time for truck because of their mistake and charged for it !!!!!!!!!! Everything about my move went wrong because of uhaul I SHOULD BOT HAVE BEEN CHARGED ANY EXTRA FOR WHAT HAPPENED! I guess that’s how uhaul makes it’s money .. by ripping people off ?!
kate hotte | First ImpressionsGreat overall experience. Access to building via car/truck sometimes difficult due to narrow lane ways on sides of building--sometimes blocked or tight access. Door access at side of building a little dangerous with hidden entrance and cars sometimes zooming by.
Martin Kronberg | Overall ExperienceUnhappy with the price. The recent price increase on top of the already expensive unit is what made us leave.
Matt Doiron | Overall ExperienceUpped my rent twice in the 4 months I owned it
Dylan Gordon | Overall ExperienceWe are moving long distance the day we rent the truck they said we have 3 days to return the truck then when the day we pick up the truck they change for 2days that make us so stressful
Somsanouk Sayaphet | First ImpressionsSteven and the other fellow were amazing! We had never used this device before and they both took the time to listen and provide advice. Thank you both!
DANA KOZELJ | First ImpressionsStaff is friendly courteous and helpful at UHaul at 2720 Queensview. Ottawa.
Elaine Cooper 13945138 Canada Inc | First ImpressionsHad many issues with reserving a unit and was told that it’s just a preference. The unit that was offered to me had a air conditioning unit above it that was leaking into the unit. The best that could be done was to offer an office space for $300 more than the storage unit. Bradley thought the situation was funny and laughed at us trying to figure out what to do.
Alex Bowers | Overall Experiencethank you, very helpful
James George | First ImpressionsIt would be better if you have even longer office hours. Also I hurt my finger when I tried to open the door on the sliding thing. That sliding lock should be fixed
Elizabeth Ding | First ImpressionsI was satisfied with the storage facility in most respects however I was never informed that any unused, paid in advance time (in my case more than 3 weeks) would not be refunded. In an attempt to save money I moved out during a heat wave. I paid $200.04 (tax incl.) for storage space from June 30 to July 6 leaving 24 days of unused time for which I was not refunded. I will likely recommend this facility to people in the future as it is safe and secure however that recommendation will come with caveats and the story of my experience... fair warning... buyer beware
JAMES GOURLAY | Overall ExperienceGreat staff. Have used this storage facility for years with no problems. Locker starts and remains clean through your stay. No worries regarding your stored items.
DR JOHN GRANDA | Overall ExperienceOutstanding service
Eric Mellomida | Online Move InJonathan was extremely efficient and thorough he certainly exceeded my expectations!
Gregory Dalton | First ImpressionsWill rent storage from u haul again and will recommend uhaul
Shayron Mahoney | Overall ExperienceStaff was very helpful and cheerful. Refreshing customer service
Mike Radcliffe | First ImpressionsI gav an above average because I have never dated with an other storeage company.
Karl Bone | First ImpressionsJonathan, coolest guy Eva
Zo Brglez | First ImpressionsI have been with this facility since 2010 - Excellent Service and courteous staff. I would highly recommend this facility.
AUDREY SHAWANA | First ImpressionsIn issues is uhaul vehicles parked in front of the loading bays. Clearly weren't being used as they were covered with snow, but the parking lot was full.
Kevin Star | Overall ExperienceThank you very much!
Crystal Crosier | Overall ExperienceNeeding my own lighting in the actual unit and the timer lights would always go out on me. but all common areas had great lighting and outside the building had good lighting.
Youth Services Bureau of Ottawa | Overall ExperienceThank you and all the best in 2023.
DARCY LANK | Overall ExperienceMy move out/close process was completely 6 days after I had moved out and removed my lock ( ie. forgotten to be completed the date I moved out, by staff).
FRANCIS JOHN | Overall ExperienceThe only thing that I would say is that there needs to be lights in the back for a female walking back there it's too
Sheila St. Pierre | First ImpressionsThere are for garage door in the building 2 at truck level and 2 is little high then that , people prefer to use truck level door but one of them was not in operating during my one month rental and sometime other doors has also problem to open it. Otherwise good
Yash Thakkar | Overall ExperienceI actually never used the FREE storage unit I had available for a month. I let them because I ended up with COVID I wasnt able to move in and they will not let me redeem my one MONTH FREE. Please have a manager call me as soon as possible as im not impressed and I use UHUAL quite a bit for trucks! 613-812-7880
Megan Hanson | Overall ExperienceIt could have been better lit up over my storage unit as it was hard finding things in it because it wasn't lit up
Karen Rath | Overall ExperienceVery satisfied with U-Haul Stirsge on Queensview Ave Ottawa 9N.
sharon rollins | Overall ExperienceYour online program needs work. Several times i couldn't pay online as it had the wrong amount due. Also even though I changed my email at least 4 times, again it was hit and miss as to getting reminders and my receipts. On-site was great and staff were very helpful.
DENISE PITTUCK | Overall ExperienceFast friendly service.
Mike Visser | First ImpressionsWonderful staff, very well maintained building, and truly an enjoyable experience. We spent a number of years in this building, and it's sad to be leaving, but very thankful for the space we had while we had it! All the best to Melanie and her team. - Mitch & The Simply Brand Inc
The Simply Brand Inc | Overall ExperienceThis location was super and friendly. The staff was awesome. I highly recommend this location.
Mike O'Doherty | Overall ExperienceNo lock found in unit had to buy lock
Ronald Black | Online Move InThis was my second time using this stoage facility and have nothing but good things to say about it. Would definitely recommend it to my friends and family
LEE ANN HERIE | First ImpressionsThank you to Uhaul for professional handling and customer services.
Mike O'Doherty | First ImpressionsMelanie ensured that our moving/storage experience was as smooth as possible. Thank you!
Katherine Boone | Overall ExperienceI did not like the facility however... I thought the staff were excellent. I was first served by a young girl, I think her name was Jessica. She was very patient and provided a good explanation of costs and such. Likewise when I left the staff member was polite and efficient. I did not like the overall cost of the unit or the rabbit Warren construction of the building. So bad building excellent staff!
David Knight | Overall ExperienceLighting wasn’t great. Expensive unit.
david hand | Overall ExperienceGreat experience at Brittania Uhaul ans storage!
paul mckenzie | Overall ExperienceThank you so much to Melanie and all the staff at U Haul Queensview. They always went above and beyond for me. When I was struggling to keep up with my unit the Queensview team would also find a formidable solution that worked best for both parties. I would highly recommend them for anyone looking to rent a storage locker.
Christopher Sorbey | Overall ExperienceThe young man that works at this location is fantastic and goes above and beyond to help with anything needed. Also He is great with customer relations overall it was a fantastic experience I felt like my stuff was safe and secure at all times and there was help needed when needed
don carlo maitland | Overall ExperienceMelanie was excellent in answering all of my questions. She went over and above to make sure that we made the right choice for locker space. The facility was great, but the staff was even better. Thank You Melanie and staff
Monica Poole | Overall ExperienceVery pleasant employee at the front desk.
Jean Cloutier | Overall ExperienceI have been at this facility for over 15 years. Went to office and indicated I was moving out. Gm was sitting right there, did not even say a word. I have moved to another storage facility where customer service seems to be more of a priority. cleaner, well light, well maintained, insurance included in rental. After being at this facility for so long, pretty disappointing.
ANDY NERA | Overall ExperienceWell kept secure clean and well priced. It was a very good option for us.
Michael Martosh | Overall ExperienceI only answer No to number 3 since I was pre-moving some items before the big move next Saturday. I couldn't figure out which side entrance to use and finally got it. Perhaps signage over the top of the alcove with the door and keypad that is used to enter as an individual as opposed to loading dock? Otherwise, positive experience. Many thanks,
Anne Shipman | Online Move InI feel bad for the staff. The office manager is a power trip nightmare! Zero customer service skills. I will also be posting review online. Asked for dim number and she refused stating “I’m the boss here “
Christa Lentz | First ImpressionsLighting above the unit would be a nice feature and rates are a bit pricey but otherwise I am very happy.
Leah Fournier | Overall ExperienceStaff were amazing! Extremely helpful at all times.
James Dalziel | Overall Experiencegood but a little pricey though
Dennis Wingle | First ImpressionsA special thank you to the lady in Brockville that helped me without asking. She was amazing. Thank you UHAUL for making my experience a pleasure. Everything went smoothly. I'll definitely be using you again and will always recommend you. Keep up the great service. Until the next time!
Rashika Dewcharan | Overall ExperienceI’m gonna miss the scary 😟 hallways ,the dangerous ducking zone , useful free stuff at the dump room and not the last the 💯 % up to the job manager !!!
Sirous Ghahremani | Overall ExperienceFriendly stuff. Thanks
Hang Yu | Online Move InI think the fact the storage rooms are not pro rated .I paid for a full month but moved out on the 7th of this month .they then do a storage room check and give you your final bill. then if they rent it out again to someone else they make money of 2 seperate individuals for that month .that i find is not right at all .
mark aspeck | Overall ExperiencePoor service - website provides inaccurate info
Ernest Mulvey | Overall ExperienceExcellent staff and facility, although I still found pricing to be high.
Michael Parker | Overall ExperienceEverything was perfect. Process is simple to use, great security, organized, friendly, clean. Would highly recommended this storage facility.
Theresa Guertin | Overall Experience- impossible to get a hold of anyone via phone, but otherwise smooth process of moving in and moving out
ottawa tourism | Overall ExperienceI used Uhaul storage for years. In the last couple of years I did notice a change in the standards of cleanliness, but it wasn't poor, just not as well kept as it had been initially, maybe the pandemic had an inpact? I always felt that it was safe, secure, well lit, and would use it again or recommend it, given the chance. The staff were always uber helpful!
TRINA PICHE | Overall ExperienceThe staff were very helpful and professional. Should I require storage in the future I will use U-Hall and this location. Thank you, Richard
richard teahen | Overall ExperienceMelanie and her staff are a great help. Any questions asked was answered right away. They are truly an asset to your company.
Steven Robert | Overall ExperienceI was entitled to a free storage. After getting a reservation approved with uhaul team, the facility manager of the said uhaul location ( 2720 queensview dr) refused to give me the unit.
kingsly chia | Overall ExperienceVery friendly and helpful staff
JOHN WILLIAM BRYDONE | Overall ExperienceBeat experience
robert cabana | Overall ExperienceI am very pleased with the services provided thus far . The ladies at the check in were very helpful and professioal.
mark aspeck | First ImpressionsI had a reservation and I call to make sure that everything was ok with it when I arrive on place no place for me so my stuff is still in the truck and I have no place to put them
Dany Brassard | First ImpressionsThis was used a mid way point to store belongings from my late father for a sibling who could not get across the border due to COVID. It was my first experience using uhaul for storage and was delighted with the ease of loading and unloading. A great experience for sure!
Sandy A Smith | Overall ExperienceThe. Customer Service was super, very helpful!!
Andrea Arbuthnot | First ImpressionsMelanie and Marjorie were great.
Ketan Shah | First ImpressionsMelanie Hache (as well as the other employees I dealt with) was fabulous the entire year my items were at Britannia storage!!! I am extremely pleased with the service she offered me. From the very first day she helped me with the truck rental and then assisted me with finding a suitable storage locker that would hold my belongings. A month later when I need another unit, she was there to help again! Finally, over the course of the year she was accommodating and friendly in-person, over the phone as well as via email. We moved out of storage over the long-weekend in April and were please with the convenient hours and access into our units. I absolutely recommend this location for a great experience and service.
Cherokee Wannamaker | Overall ExperienceThe staff were polite, pleasant and helpful.
Christina Sims | Overall ExperienceA great service overall
G. David BILLINGS | Overall ExperienceThe only thing is when I purchased the lock, I wish they [ staff ] told me about the word lock instead of the key lock.
Jocelyne Allaire | Overall ExperienceMarjory and Michael were extremely helpful. I was not well organized for selecting the size unit and the pickup truck size and length of truck rental needed. They helped a lot with the choices. Everything was just of perfect size and the move went super smooth. Thanks
annie De Montigny | First ImpressionsStaff was very helpful
Aia Hassan | Overall ExperienceWhen I contacted the Queensview - Pinecrest U-HAUL location I was very new to having a need for a large storage locker. The U-HAUL staff was professional, patient and efficient. The large garage style locker was clean and so accessible. The location manager processed my move-out efficiently, professionally and with grace. The whole experience was very positive.
diane ferrier | Overall ExperienceI am a very happy customer. Convenient, clean, friendly staff. Well done. Just the way it is supposed to be
Mike Conlin | Overall ExperienceYou failed to include questions about VALUE. I would not have rated your monthly fees favorably.
diane ferrier | First ImpressionsNot impressed my reservation was given away despite calling the day before to make sure everything was ok
Richard Rizok | Overall ExperienceGreat
OTTAWA PSYCHOPHARMACOLOGY | Overall ExperienceVery efficient and helpful staff, thank you!
Lorraine Rock | Overall ExperienceThank you so much for the exceptional service and very clean environment. My daughter is a University of Carleton Student. During the onset of the pandemic we had to quickly empty one apartment and lease another not knowing if she would be returning to the campus in the fall. We had so much more to bring home than I anticipated and didn't know if and when she would be returning. I called around and I must say the U-Haul team was by far the most friendly, professional and honest. The location was stocked with absolutely everything I needed and the customer service was excellent. Best regards, Julie Matus
JULIE MATUS | Overall ExperienceMelanie runs great operation at this Uhaul location. She was organized during check-in and check-out and (she or her employees were) helpful any time I had questions. Overall, this was a good storage experience.
Richard Blommers | Overall ExperienceThe staff was pushy on move in. After packing and driving across Ontario, I assumed I had to complete my check-in in person. On-line it listed all the things included in my rental, but because I entered the office they weren't included. The person in the office did not inform me that if I checked in on my phone I would receive benefits I could not in person.
Meaghan Dustin | First ImpressionsI am very impressed with U- Haul Storage of Brittania. The units are very clean and dry and have protection from mice etc. in the unit. The hours are very convenient and flexible and the staff is very friendly and helpful. They are very professional.
sharon rollins | First ImpressionsEspecially appreciate the friendly and helpful staff. Thank you!
deirdre brown | Overall ExperienceThe staff is so friendly and extremely helpful. They'll always make time to help customers. Bravo!
Sangba Larmena | Overall ExperienceThe whole Team Around Melanie, literally every single person I met there was excellent to work with. Thank you.
Hischam Jakob Bader | Overall ExperienceNot convenient to get to, but has a lot of units. Elevators close too quickly, and the locks they made us buy are really difficult to use! I am frankly not sure if I would recommend, but that wasn't a choice.
Lorraine Rock | First ImpressionsThere was a continual problem with swiping in. Parking lot was being used by non customers who looked suspicious . Otherwise all was good
Sue Currie | Overall ExperienceThe experience of renting a 5 x 5 x 8‘ space to store the leftovers from my senior mother’s house was pretty much flawless. I’m hard-pressed to think of one thing that didn’t go well or as expected.
wayne mitchel | Overall Experienceexcellent service by Melanie's team.
AMRIT RODRIGUES | Overall ExperienceReally like this location. Friendly staff, and customers seem to be more professional.
Noor Nahas | Overall ExperienceStaff was always professional and courteous. Security was good, and we were able to access a loading dock, when needed..
John Torgersen | Overall ExperienceKeep it up. Thankyou.
abdool coowar | Overall ExperienceGreat facility, wonderful staff
Huston Eubank | Overall ExperienceToo many internal ramps with bumps Things fell off my cart a number of times . A real pain. The billing was unclear. I received a $0 dollar bill that I called about and was told I had the rest of the month to pay and then received another notice I was over due and additional charges were being added. I then called the manager at the storage facility who told me the right info and reimbursed the late fee as I paid right away. Then my friend tells me he received a bill for the supposed outstanding fee at least 10 days after I had paid it. This irked me to no end that my friend would be bothered by this.I vowed to remove my stuff and to never deal with uhaul again. A similar thing happened when I rented a truck from you. I was told I could pick up my truck, dollies and moving blankets at one location only to be told they didn't have dollies or blankets and I was expected to go to the other end of the city to pick those up. I still can't believe that this helter skelter approach is your business model and that your help line doesn't seem to know what it is talking about. The actual truck was in very good shape and drove well. The storage facility was easy to access and the staff were great. It just seems that the corporate side of things didn't have the right information. As a first time renter I found this very frustrating.
paul daly | Overall ExperienceMélanie Hache, the manager facility at Britannia was rude on the occasion I spoke to her. I hope she does not represent U-Haul as a whole.
Habone Abdi | Overall ExperienceHighly recommend. Easy to set up and move in.
tania santangelo | First ImpressionsThe manager and her co-worker were very knowledgeable and exhibited a high level of customer service. One of the best teams we have seen anywhere.
Danny Hrushewsky | First ImpressionsThink of some discount for seniors please Thank you
abdool coowar | First ImpressionsMelanie provided great service. She gave me her undivided attention. She assisted with selection of storage unit plus moving supplies. Job well done Melanie!
Rod BEGG | First ImpressionsOur experience with uhaul Britannia was very good. Staff were helpful and accommodating to our changing requirements, facility was clean and secure. Overall we are happy with our experience.
andrew shea | Overall ExperienceNo issues, great service. Would definitely recommend to anyone.
MELANIE EDDY | Overall ExperienceI needed a moving van this fall and storage locker this winter. Working with both Melanie and Caroline was a great experience, on top of the services provided. They are very courteous & knowledgeable.
Michael Martel | First ImpressionsNever disappointed with every visit.
Glenn lemay | Overall ExperienceThe customer service is the best -I have seen and done a lot of business with uhauls - your service rep “Caroline” helped Us in so many ways what a great employee - incredible dedication to her job!!
DEBORAH MILES | Overall Experienceway better than dymon and all the others! had my storage there for 1.5 yrs and rented all sorts of trucks and vans for cheapest than anywhere else. bu far the best place to rent trucks and rent stora
trevor arbour | Overall ExperienceThank you for being open on New Years Day.
Bryan Nault | Overall ExperienceGreat, clean and secure location. Felt that my items would be safe. Easy move-in and move out dollies provided. One issue, 1 of 4 loading bay doors out of service makes moving things in/out tricky.
Christine Mbaye Muchemu | Overall Experiencei had multiple interactions with the staff there , i would give them a 10 rating . Melanie is a outstanding employee with so much courtesy, respect , helpful in so many ways . Thank you ! steve .s
steven sparling | Overall ExperienceThe lady looking after me was friendly courteous and amazing. My experience with her was way above her usual duties. very highly recommended.
peter worth | Overall ExperienceLovely and great service
gili ziv | First ImpressionsI was one of the 1st customers at this facility when it was SecureSpace years ago. Good back then still my first choice now when I need some short term storage.
DENISE PITTUCK | First ImpressionsMelanie was awesome and helpful and friendly. We enjoyed our stay at u haul and will recommend it to anyone who will listen. Keep up the great work folks..
james alger | Overall ExperienceGreat experience apart from the severe water damage front m rain in the way down to Ottawa. We have a claim submitted and are waiting for contact.
Trevor Paine | Overall ExperienceEverything was excellent especially the staff.
FAIZA MAKHDOOM | Overall Experiencei have never dealt with a kind , helpful individual as Melanie . The service ,the equipment & the staff were above average. I already told Melanie that i would refer your location.
steven sparling | First ImpressionsI’ve had a wonderful experience here! The staff are great! They made the entire process very easy and stress free:)
Hayley Beaudin | Overall ExperienceWas a good place to store my items and never had an issue.
James Ferguson | Overall ExperienceReally accommodating as well as nice through the process
Chioma Eme | Overall ExperienceWe had a fantastic experience throughout our rental. clean, friendly... convenient! thanks so much! B and V Bylsma
brian bylsma | Overall Experience0 complaints.
Holly Wilson | Overall ExperienceI had a great experience with U haul. From the guys at pembroke to Sarah at queens view. There was a bit of a mix up at the beginning but the lady I spoke to at the help desk graciously resolved it.
ARINOLA KAYODE-FADARE | First ImpressionsGreat space, clean and convenient.
Michael Small | Overall ExperienceNumber of boxes soaked and contents ruined. Keepsake photographs included. Very upsetting especially after we asked if we should be worried about rain getting in. Answer NO only dust .
Trevor Paine | First ImpressionsWe got the excellent service and support from Madam Melanie Haché. I appreciate her business. Thank you very much
zaheed qureshi | First ImpressionsExcellent service Good experience in full relocation! From renting a track, renting a warehouse and then renting a track again! Everything went well and comfortable! High quality service by a team!
Massoud Riazi | Overall ExperiencePerfect service received.
Samir Boukhris | First ImpressionsVery efficient and extremely friendly and helpful people are working here!
jonathan Kohn | First ImpressionsThe staff was extremely accommodating, pleasant and professional. I recommend this location not only for the facilities but firstly for its staff.
nancy roy | Overall ExperienceThis company is the best in transportation and warehouse of goods in Ottawa! I always use the services of this company to save money and time! I thank Melenie, General Manager of this company in the
Massoud Riazi | First ImpressionsThis place was amazing.
Johanne Bourgeois | Overall ExperienceWe didn’t frequent the facility other than move in and move out. Our move out experience was better than move in, Melanie was more organized and friendly than the staff we encountered on move in
Karen Riddell | Overall ExperienceA huge thank you the Melanie, lending me extra locks, was very thoughtful.
MELANIE CHARBONNEAU | Overall Experiencegood serivce
james alger | First ImpressionsI have used this U haul storage facility twice, and the current staff, especially one woman, were so helpful, and friendly. I wish I could remember her name.
Catherine Hendley | Overall ExperienceI was harassed by management they sent letters to my work they wonted me out the bills were outrageous ill never do business with u hall I found storage In Orleans for $35 dollars a month a /5 /5 lock
Andrew lamothe | Overall ExperienceStaff here are very friendly and helpful!
Daren Kelland | Overall ExperienceUHaul Britannia went above the call at every step, both with me as well as my cousin who also maintains lockers there. Great people - couldn't recommend anyone more highly.
Michael Broughton | Overall ExperienceThere were about 5 days that we could not access the unit, due to power outages.
john kidd | Overall ExperienceMelanie is a tremendous asset to your team.
Richard Haines | Overall Experiencecourteous and efficient staff.
DONALD john YOUNG | First ImpressionsMelanie is very helpful, responsive and professional. I would recxend this place to anyone I know.
emre fidan | Overall ExperienceThank you U haul.
HADEL ALMASOUD | Overall ExperienceGreat staff. Clean facility.
Cathryn Slack | Overall ExperienceVery kind and helpful, answered all our questions. Excellent service.
flavia pella | First ImpressionsGot exactly the service I expected.
MATT NIEDZIELSKI | Overall ExperienceToo expensive, especially for the container sizes and usefulness. Unless I am 12 feet tall, these containers aren't useful as there is no shelving to house items. Poor design.
carmela magliocco | Overall ExperienceNo conments
simon stafford | Overall ExperienceProblematic staff.
debra carter | Overall ExperienceWhen moving everything out, wasn't allow to put elevator on 'service' to keep door open while loading and unloading. (this caused a few bumps on us and furniture) A little inconvenient.
Kathy Birtch | Overall ExperienceAlways had a consistent, pleasant experience with the staff and facility.
Ryan Mullins | Overall ExperienceVery clean location with a staff very friendly and helpful. I recommended these facilities everyone who need a unit.
Laurent Surville | Overall ExperienceTwo matters bothered me about this business. Firstly, my monthly costs went up by $5/month without anyone notifying me. Secondly, the late payment system is absurd.
Ryan klatt | Overall ExperienceEveryon did their best to help me out when I needed it.
Lura Wood | Overall ExperienceNo problems at all.
t.m tallon | Overall ExperienceGreat service and location close to the train.
MICHAEL COOPER | Overall ExperienceYour staff was amazing. They did everything they could to accommodate us. I was very pleased with the service of the staff.
Sheralee Court | Overall ExperienceGood stuff
yousef almohsen | Overall ExperienceIn general it was a pleasing experience, but the elevators are terrible. Really bad. There is no space to describe how bad they are.
MARCELO FURLANI BARSOTTI | Overall ExperienceWorst service ever. The staff at this location are either inexperienced or arrogant, or both. Arranging and confirming the truck and storage took hours, received conflicting information. Etc. we ha
colleen bouchier | ReservationUnfortunately I went to the Uhaul storage where I had my RESERVATION and she had NO LOCKERs for us. Was a waste of TIME and MONEY as I had the truck packed and ready to go. VERY UPSET.
Jennifer Riley | ReservationI was very pleased with my locker. It was clean and easily accessible. The staff were very helpful and friendly. I would definitely use this facility again should the need arise.
BARBARA HOWARD | Overall ExperienceAlways friendly and helpful. Great staff.
JAMES Griffiths | Overall ExperienceWhen we had questions the person that helped us was polite and was able to help bu answering those questions.
bianca asselin | Overall ExperienceThe Manager of this facility is exceptional. She doesn't put an artificial smile on her face but does her the work and very helpful.
Muzaddid Sarker | Overall ExperienceWe were not at all satisfied by our u-haul experience this summer, nor last fall. The booking agent at Britannia was unpleasant to deal with. Giving away a booked storage space is not an acceptable
laura rowlandson | ReservationWe really enjoyed our time with Uhaul. The staff was extremely friendly and helpful, even going above and beyond when I needed access after 7pm.
tammah sanders | Overall ExperienceNo comment
Bryan Hawkins | Overall ExperienceThe nicest people I've met in some time no question asked
Jean lepage | ReservationMade reservation July 21 - arrived July 30 for unit and staff said they had no unit for me - it was rented to someone else. Staff tried to accommodate w/ smaller unit, but unacceptable to not hold.
kevin dias | ReservationVery friendly and helpful.
Christina Sims | ReservationWould use them for my next move
afaf abu ghanem | Overall ExperienceThank you for all the help you provided us. Better than Coventry 😉
REMY MINSO | Overall ExperienceUpon clearing out the kicker, I asked if there was something to sign and was told that there wasn’t. An hour later, I got a call asking me if I had emptied the locker.
SHEILA STANISLAWSKI | Overall ExperienceThe facility was very clean - the staff were very helpful & friendly. Location was very accessible.
DIANE GIVEN | Overall ExperienceExcellent facilities and extremely helpful staff.
Earl Wattie | Overall ExperienceMy second key wasn't given back I would like it mailed to me
Pam Goulbourne | Overall ExperienceIt's a storage space.
Shaun Malley | Overall ExperienceVery helpful staff and clean facility.
dalanda moustet | Overall ExperienceN/a
tim sherwood | Overall ExperienceThank you very much!
ROSEMARY GRAVES | Overall Experienceclean facility. well kept. Polite employees. Could be open a bit later in the evening
Paul Robichaud | Overall ExperienceFriendly service - I was able to rent a truck + drivers, buy boxes, mattress covers and a lock and use the storage unit. It made things much easier to have it all in one place. No surprises.
brenda mccrank | Overall ExperienceAmazing staff, explained everything clearly and answered all my questions. Building is well maintained and clean. Keep up the good work.
TREVOR OSBORN | Overall Experience