Customer Reviews for U-Haul Moving & Storage of Broadview

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Broadview

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Syed R.
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Nice and very helpful

Matthew F.
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I am very upset that you guys put an extra dolly in my truck that I did not ask for and then charged me for it afterwards. Shady business practice to pick up a couple extra bucks.

Aaron S.
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Customer did not leave a comment.

Janice G.
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Customer did not leave a comment.

Donald J.
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Get more help

Tijuana A.
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Customer did not leave a comment.

Peggy M.
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Customer did not leave a comment.

Amy H.
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Excellent customer service! The two gentlemen that worked in the Broadview, IL location were very attentive, polite and professional!

Cara K.
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First the employee hooked up my trailer wrong and failed to notice that the wire on the trailer was broken, making the lights on the trailer fail to work. I called roadside assistance for this issue only to find out this guy also did not hook the chains up correctly! Thank god I wasn't leaving until the next day and had someone notice because that is a safety risk to myself and everyone else on the road. I also informed the employee I was moving to KC with this trailer. He continued to check me out for an IN TOWN rental, causing me to be charged an EXTRA $400 that customer service refuses to refund. Overall, this experience is infuriating and will cause me to never again use any UHaul services. I have never in the past had an issue with this company but after 2 weeks of trying to figure this out and constantly being treated poorly by UHaul, I have had enough.

Mario R.
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Customer did not leave a comment.

Tony W.
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The mileage rate of $1.50 needs to be reconsidered. It greatly inflates the price to willingly do repeat business with you.

Marquez D.
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The reason why I wouldn't recommend U Haul to a friend is that the store manager is VERY unprofessional. The manager at the Roosevelt location in Broadview IL ran my company credit card several times for small charges for days after the U-haul was returned. I believe his name was John and he was insulted one of my workers over the phone as I stood in the location to rent another truck from your location. I charge close to 4,000 dollars under a 2-month time span and that is the level of thank you I get from your business. I will take my business elsewhere when I need to rent a 26ft truck. I can't understand how a company like U-haul who deals with the public have such unprofessional management. I'm seriously thinking about some type of legal action. What business constantly runs a credit and charges 5.20/6.00/ 4.20 over a series of days. And I have bank statements to prove my point. That was very ridiculous and unprofessional. I feel like he stole from me. VERY UPSET Marquez Dudley quezdudley@yahoo.com

Tcherlesia T.
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Great Customer Service during pick up! Drop off app could be improved!

Ivan B.
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Customer did not leave a comment.

joseph D.
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very good service.

Kenneth D.
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Nothing there good

James S.
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The Manager was very rude & disrespectful, I will never go the that location ever again.

Kenneth D.
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Have your employees explain everything about contracts because the agent didn’t explain if I went over 80 miles I would be charged a different rate so at the end of my time my calculations didn’t add up right

Gary R.
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The truck was ready and a quick check out, and check in process. Cost was a little below extemate (mostly distance driven)

Mark H.
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Customer did not leave a comment.

Dysheila G.
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Dolores G.
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Gerard G.
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rhonda J.
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Debra P.
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They didn't explain how to use return on phone after hours ,they just add $20

Tasia L. | First Impressions |
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Staff was friendly and helpful

Larry W.
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First truck order was not ready ,had no choice but to take smaller truck cause me to make 2 moving trip in stead of 1 had mover assitted which was 125.00 hour shoud have been giving at least 50% off ....gas cap was broken hurt my hand trying to get cap off terrible service no one at office look like they care ??????

Henry V.
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Customer did not leave a comment.

Darnell H.
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Loida R.
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Make sure the equipment is clean before renting to next customer, it had garbage inside the trailer

Silas B.
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Customer did not leave a comment.

MATTHEW M.
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Uhaul charged me twice for one rental (I stopped payment on one of them) - also, my credit card was fraudulently charged at a couple spots right after I gave U-Haul my cc number - it looks lie a SECURITY issue on your end - ugh now I need to get a new CC card

Andre W.
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Customer did not leave a comment.

Dustine C.
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Denise H.
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Fantastic customer service at this location. Super help

James B.
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I wish the man at the front was more welcoming. He was professional but kinda abrupt. Not rude or anything of the sort but it wasn’t Hi welcome to uhaul! How can I help you today?

Patricia P.
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Van interior had very strong cigarette smoke smell. Interior cab was dirty. Rented at this location before & left my car in lot overnight but this time was rudely told that my car cannot stay in the lot & needed to be moved — would rent from different location in future

Karen K.
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The manager was quick & concise. He checked me in, in the blink of an eye & I was off. Not one problem. I would Totall recommend the U- Haul trucking company, especially the one on Roosevely road.

Mark C.
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Station attendant was very friendly and helpful. Most satisfied with the cargo van I rented.

dawn L.
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??????

Molly C.
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Nothing. Customer service was thoroughly awesome!

Thomas S.
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Had to wait even though registered on line and reserved via 800 number. Figure out a way to get these folks out and leave associate free for people who have many, many questions.

Patrick B.
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Follow thru on products that are to on hold and call if its not at a certain facility

Denise D.
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Customer did not leave a comment.

JOHN M.
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Customer did not leave a comment.

Joe L.
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Antony J.
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Albert M.
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Timothy M.
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My service at this facility was great perfect.

Kevin H.
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You sent someone info to my email. My name is not Kevin.

Alan M.
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Jon really does a great job.

Janelle J.
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Customer did not leave a comment.

Steven F.
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ammie D.
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Nothing I was completely satisfied with the service my first time using the service every one was very helpful I don’t think any thing should change

Jeffery M.
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Customer did not leave a comment.

Chanel L.
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Scott J.
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YVETT L.
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The clerk who checked me out was very helpful and informative. He made the process of picking up the rental truck very easy.

Laura S.
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Customer did not leave a comment.

Mario A.
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Bad customer service, was not aware i had to log in online to an close down the contract. So i was charge extra cash when the equipment was return ontime. Its non sense, never again to this location.

Jesus A.
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Employees need better training when checking in rentals... I have been over charged supposedly not returning equipment on time and it wasn't true...

Tom D.
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This experience definitely met my expectations, I will be using this rental service again.

Aaron B.
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Customer did not leave a comment.

Joseph S.
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Everything was great service was excellent I have always used Uhaul and don’t plan on doing moving service

Carlos D.
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They tell you one thing about drop off and pricing, the when you return the unit is another thing, way to much expensive and they try to rob you also on the mileage.

Oscar C.
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Customer did not leave a comment.

Vyacheslav S.
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Customer did not leave a comment.

Robert E.
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Customer did not leave a comment.

John L.
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None

Gregory M.
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Customer did not leave a comment.

Glenda W.
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I love this location I no longer live in area and pass 3 other locations to get there. The have excellent customer service What I hate is that call center Hate that it's not optional to talk directly to store

PAMELA S.
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The guys that helped me were both wonderful! Awesome job!!!

Marcus H.
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Customer did not leave a comment.

lisa O.
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Customer did not leave a comment.

ALEJANDRO D.
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Customer did not leave a comment.

Jesus C.
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Customer did not leave a comment.

Serge O.
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The app for self check in could not find my order

Robert P.
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Customer did not leave a comment.

Santiago C.
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Customer did not leave a comment.

Michelle R.
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My only suggestion is regarding the parking lot at the Broadview location. It could be bigger (especially when renting a bigger truck) in order to maneuver easier, and parking lot needs to be redone to remove potholes. Otherwise nice facility and friendly staff.

Marice W.
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Great service.... No improvement to name at this time

Jeannette J.
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Customer did not leave a comment.

JoBonita H.
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Customer did not leave a comment.

Dwight C.
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Service terrible the manager ihas terrible customer service

Jobonita H.
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Customer did not leave a comment.

DAVE F.
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Get your employees to respect customers they're the ones that are paying them

David R.
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Friendly staff, clean truck, smooth process to rent and to return.

David H.
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It was okay. The store area was nice and clean, the truck had garbage in it and was pretty banged up. It was very fast and efficient though. I would use them again if needed.

Jerzy R.
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Customer did not leave a comment.

Felicia G.
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Customer did not leave a comment.

craig B.
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Why aren’t the Cargo Vans 24hr. Rental??

Letisa J.
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Manager has a terrible attitude. The workers are very professional.

Raheem B.
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Customer did not leave a comment.

Odell G.
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Customer did not leave a comment.

Joseph G.
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serve drinks & snacks

LaTreece S.
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Your customer service person is not pleasant I will go to forest park were they are friendly and not rude or unfriendly. When I called the young lady was excellent but the man that waited on me lacks customer service skills.

Michael P.
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Nothing everything was perfect

Jennifer B.
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Manager extremely rude during both pickup and drop off. I have towed many items before and this trailer with its contents was almost undrivable. Had to take back roads and not go past 40 mph. So much sway. Perhaps the trailer needs some maintenance work. On the day before I needed the trailer (had reserved 5 days in advance) the location changed. The additional driving I had to do just to get to this location, I would’ve rather done a one way rental and pay more to just drop off bear my house, but it was too late to find a trailer I needed near my pickup location. Lost hours of time which cost me much more than the $80 extra I would’ve had to pay as a one way.

Thomas F.
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Customer did not leave a comment.

Sheila S.
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Customer did not leave a comment.

valentina S.
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Cruise control would be great I'd pay for XM radio I would have bought a lock if they have informed me I need one

Dan A. | First Impressions |
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JOHN WAS A PRO IN ASSISTING ME IN MY EXPERIENCE AT U-HAUL A JOB WELL DONE FR.DAN AYERS

Eric B. | Overall Experience |
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The staff was helpful and the process was easy and convenient. They would have been perfect all the way around, except the locking system was loose and didn't properly work. I fixed it myself, NRP

BARBARA F. | Overall Experience |
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In the nearly 20 yrs we've been at the Broadview IL facility, we have been pleased, thanks to Manager Jon Rubich who is professional, friendly, helpful, above and beyond ~ we'll miss him.

Anderus B. | Overall Experience |
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Storage units were clean n the lightning was ok. Had a unit upstairs so hauling stuff up and down was a chore

Curtis h. | Reservation |
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Someone needs to answer the phones in the morning, that's my only complaint. Other than that great people and customer service.

Anderus B. | Reservation |
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Very happy and pleased with location and staff

SHERRI R. | Overall Experience |
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I just have to say that it was a very bad experience with the staff at this location. They are very rude an unprofessional.

cassandra w. | Reservation |
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The gentleman on site were extremely helpful!

David P. | Overall Experience |
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the facility is ok but I kept getting reminders to pay and a late charge threat weeks after I closed out the rental room. I called several times to resolve the matter.

No reviews have been submitted for this location.

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