Customer Reviews for U-Haul Moving & Storage of Broken Arrow

Rating:

5.0

I had a great experience. The furniture pads on my order were not given to me at the location. The employee that was helping me made it right and issued me a refund. I was very happy with this location.

Rating:

5.0

Staff was courteous and professional.

Rating:

5.0

All the U-Haul staff and support have been excellent in my experience this time!

Rating:

1.0

Truck was dirty. Had an issue with the battery. Felt like I couldn’t turn it off in fear of it not starting again. Drove late into the night because of that fear. Handed me a broken key said it’s broke. It was the key chain you don’t have a new one? I paid a good amount to have peace of mind and a decently clean truck experience. I feel like it was like here take this to Cincinnati because we don’t want it. Definitely over charged for service and equipment rendered.

Rating:

5.0

They were loaded with trailers but found a way to make it work for me. I appreciated that.

Rating:

5.0

The air conditioner in the cab of this truck was not blowing cool air.

Rating:

3.0

Lack of communication for first time users. I am 25, progressively dying, and disabled yet life won’t wait for me and moves still have to happen. I wobbled in just for the price to be $100 more when paying with cash. Ofcourse I would have brought that money on a card had I known about this fee. Absolutely logical for liabilities. However no one mentioned it when making the reservation over the phone. Nor when calling back to change the reservation truck size. 2 opportunities to go over some rules and regulations or “paying with card your price would be this, and paying with cash you price would be this!” I understand they do this everyday, but this was our first and last time renting a U-Haul. I think that with move in and move out fees, applications, paying friends to help move, etc. the U-Haul SHOULD NOT be so costly and falsely advertised. Atleast moral was good at this store. Just not consideration of customers time when it all boils down to lack of communication. My son can’t speak one word, so I think those of us with voices should use that blessing of communication to the best of our ability. I also think with paying $147.00 I should have had to use my last $8.37 on my child support card to fill the gas tank up. I don’t know why that $147 a pop doesn’t cover the gas for the mileage we are using. Then my head immediately goes into, what if the system is designed to set you up for failure. Like me stoping to get gas made it go over the miles allotted or something. I am just waiting for a random uncommunicative fee of $89 that would mess my rent payment up on the 1st. I would love to know how to get my card off of file in the U-Haul system: I don’t know maybe a man designed it all, there for the feminine brain can’t understand the purpose or order of it all.

Rating:

5.0

The check-out and check-in experience was the best I've ever had in dealing with u-haul rentals. Extremely smooth. I don't know if it's just the people or better systems or both, but I was pleasantly surprised.

Rating:

5.0

The fellow on duty was one of the hardest workers I’ve ever seen. He was literally running to help one customer after another. He made the whole experience wonderful. Will definitely use this location again in the future.

Rating:

5.0

I don't remember her name, but the young lady who is the general manager, was VERY attentive and helped me immensely. She is an great asset to the company. I would recommend her and this site to anyone.

Rating:

5.0

your app and webpage sucks when returing or checking out, supper laggy and wonky.

Rating:

5.0

The guys working here are always very professional and do their job very well. I've never had a problem getting what I need there.

Rating:

5.0

They kindly opened the gate for hook-up and drop off. It was easy and efficient; thank you!

Rating:

5.0

UHaul was very gracious to me. I had a family emergency days after picking up my rental van that was all consuming and left me unable to return the equipment on time. In fact, I forgot all about it! I just happened to catch an email urging me to return the equipment so to avoid forced legal efforts. I immediately responded and somewhat explained, returning the equipment that night and wasn't even able to refill the tank as it was for simple lack of time. The final withdraw from my credit card was nothing like I deserved! So kind! So selfless! For a massive company of that nature I expected a massive hit, that simply wasn't the case! The experience has earned my business for life! And to whomever is responsible for the ultimate kindness, and uhaul, THANK YOU!

Rating:

3.0

The location would benefit by expanding the parking lot.

Rating:

5.0

So thankful for the great customer service!!

Rating:

5.0

Exceptional customer service, friendly, caring, polite, very clean, and very helpful! I would like to highlight Ashlee for operating in these character and professional traits mentioned above, it's very refreshing and what I am accustomed with U-Haul when doing business, with the exception of my experience in Louisburg, North Carolina with Moses Mart U-Haul!

Rating:

5.0

Great customer service. Even on Sunday.

Rating:

5.0

Finally a good Uhaul. Every other storage experience I've had w/Uhaul has been horrible. This Broken Arrow location is great.

Rating:

5.0

Ashley was extremely accommodating. She was always nice and helpful. I would definitely recommend this facility.

Rating:

5.0

The entire process went smoothly and the staff was very helpful and pleasant.

Rating:

5.0

U-haul Moving and Storage of Broken Arrow was a nice and organized location and the personnel were very helpful and friendly. I highly recommend this location.

Rating:

5.0

Ashlee was great very helpful and on top of things

Rating:

5.0

Everything went well. And we will be using this location in the near future.

Rating:

5.0

Ashlee Duke was very helpful in reservation & drop off location. Excellent employee!!

Rating:

5.0

I've gone to the U-Haul on New Orleans St a few times now. The staff is always excellent and the rental experience always goes smoothly.

Rating:

5.0

Fast friendly knowledgeable service

Rating:

5.0

Great staff helpful and knowledgeable.

Rating:

5.0

All went good. The gentleman at the counter was very polite and efficient.

Rating:

2.0

Since they are storage and a vehicle rental facility they didn’t have enough space and parked trucks in the aisle which made it really difficult to get to my storage unit and I would not have been able to get to if if I had a trailer

Rating:

5.0

I did have a problem with the app. When trying to upload photos, I mistakenly hit the wrong button and the app closed. When I reopened it I could not upload more photos to show where the vehicle was parked (as requested by the app).

Rating:

5.0

Great customer service.

Rating:

5.0

Wanted to rent aa furniture dolly but one wasn’t available. It would have been better to be able to reserve one and have it available. However they give us a re regular dolly complimentary.

Rating:

3.0

The driveway is too narrow for towing.

Rating:

5.0

Thank You Ashley!

Rating:

5.0

Ashlee is a wonderful manager. She makes everything smooth and easy with equipment rental. Thank you!

Rating:

5.0

No comment.

Rating:

5.0

Owner/operator Ashlee was wonderful to work with. Trailer that we rented was more than adequate for our needs. Nice folks!

Rating:

5.0

Customer service was beyond amazing! I will always go here for any of my moving needs.

Rating:

5.0

Wonderful experience!

Rating:

5.0

Ashley super friendly and helpful. I haven't EVER been treated this well at Uhaul. I will definitely return to this location if I ever need a rental.

Rating:

3.0

Sign out front said to wait with your equipment and someone would get with you. I gave it ten minutes and then went in and the young lady told me where I could park the trailer if I could back up. I took care of that and she showed up to lift the trailer off the hitch. Looked like she was the only person there and could use some help.

Rating:

5.0

Increase staff. Only person working Saturday morning. She was great but could have used some help.

Rating:

2.0

I had a terrible experience dealing with U-Haul picking up the truck. We had it reserved for total stop location in broken arrow and we went there and they didn’t have our reservation. Turns out U-Haul changed the location and didn’t notify us at all of this new pickup location. Terrible experience!!!! Then arrived at this location and their computers were down and they were unprepared.

Rating:

5.0

Great management and equipment!

Rating:

5.0

Used them before, could be one of the best.

Rating:

5.0

I felt totally comfortable with my stored belongings and was a great overall experience and would recommend U-Haul to my friends & family for any future storage needs. Thank you again. James Dycus

Rating:

5.0

Due to snow it took a little longer to get the truck ready to go but the staff was great. Much better than my experience at the 11th & Memorial location.

Rating:

5.0

I do not know if U-Haul has an employee of the year award, but if they do not, they should, and the recipient should be the young lady who manages the Broken Arrow location. She provided some of the best customer service I have experienced in any business setting in years.

Rating:

5.0

Easy check out and check in. Great service!

Rating:

5.0

Ashley was great!

Rating:

5.0

Super helpful and my rental was ready to go. I was able to arrive and leave in 15 minutes.

Rating:

3.0

Please don't let reservations be made on locations that will be closed. I'm without a vehicle and disabled. I had to take a Lyft to the location I chose. I had a confirmation email. I get there and it's closed. It's freezing. I call the number on the door and I'm told my truck was at a different location. I never got a text or email or phone call to tell me that the location had changed. The woman on the phone was not empathetic. She was practically robotic. I had to call a friend to come get me and take me to the other location. I waited 20 mins I outside in 30 degree weather. Did I mention I'm disabled? I use a cane and I deal with chronic pain. When ai got to the New Orleans St location the gentleman was very kind and apologetic. After that everything went smoothly. The truck worked great and was even kinda fun to drive. Uhaul just really needs to work out this kink in the system.

Rating:

5.0

Nothing that I know of. Associates are very friendly.

Rating:

1.0

They didn't have the dolly we reserved and our reservation was changed to a different, much farther away location. So no, I'm not very pleased.

Rating:

5.0

Outstanding professional service.

Rating:

5.0

The person who assisted us was extremely professional and friendly. It was a smooth process.

Rating:

5.0

Easy pick up and drop off. Friendly and quick. Zero issues

Rating:

5.0

Ashlee was very efficient and knowledgeable! When returned the trailer the two guys were very helpful. Thank you for such a smooth experience!

Rating:

4.0

Trailer was dirty. Not swept

Rating:

5.0

I don't have any suggestions for improvement. Everything about my experience was excellent. The staff at the location were great.

Rating:

5.0

Very helpful.

Rating:

5.0

The furniture dolly wheels were stiff making it harder work using the dolly. For such a LONG trip I would have LOVED cruise control. These guys were helpful, kind, and efficient especially with 2 new employees. Gave us a discount AND a plastic bag with some ropes. GREAT JOB!!!!

Rating:

5.0

The manager was fantastic! I don’t remember her name, but she was exceptional to work with!

Rating:

5.0

Nothing that comes to mind. We will be using this location again in the near future.

Rating:

5.0

Since 1981 I have always used UHAUL for all of my rental needs, this time I needed a place to store a car ... so why not UHAUL... The staff was great, answered all questions, and was very helpful. the consistency of multiple locations over the years really makes it easy to return for any needs that come up... trucks, trailers, and now storage. I will continue to use UHAUL without hesitation.

Rating:

4.0

I needed this storage for a transient need while I was moving out of my house. The office was great about getting me storage quickly, although they did not have the smaller size that I requested. Only frustrating thing was the facility was closed from 2200-0500. This made it more difficult to use. However, overall it was a great experience and very nice facility. Clearing storage and working with the management the final day was awesome. She was very knowledgeable, friendly and easy to work with. It would be nice to have a program where you could get a discount on short term units like this went you rent equipment. I rented a 20’ truck, an auto transport trailer and a 6x12’ trailer from U-Haul over the last 10 days.

Rating:

4.0

The location I was renting from was excellent, thanks to the new management. Ashlee Duke and the other co workers were great. Thank you for the rental unit.

Rating:

4.0

Ashlee Duke was fantastic

Rating:

4.0

I have had my unit 10 plus years and talked to the new manager Ashley. She seems nice as did all your past employees. I’ve been ill and got behind on payments but she is working with me on that and I appreciate that.

Rating:

5.0

Ashlee was very friendly and knowledgeable. She walked with my son and I to show us the unit we just rented.

Rating:

4.0

I worked for storage facilities before and uhaul this was a very nice one the only thing I had issue with was when I called and put on hold for so long a few times I had to call back

Rating:

5.0

Staff was very helpful in helping me locate the storage unit initially when I rented it. When we emptied the unit, it was very warm and humid, so they ensured we had access to cold water which helped tremendously!

Rating:

5.0

Easy process and very conveinent

Rating:

3.0

There is one staff member who is rude and hateful. I did not like working with him. He made me want to move to another facility.

Rating:

5.0

Staff is fantastic. Will always be a loyal customer. Thank you.

Rating:

5.0

Wonderful Storage Size, Convenient, Easy access, thankful for friendliness and responsiveness of all the owners, staff and employees I met. Location , indoors and outdoors, well-kept. Thank you all for timely and helpful service.

Rating:

5.0

For years U-haul has provided needed truck, trailer, equipment and storage conveniently, timely, and economically affordable. Always for decades now courteous and informative directly or with someone who was knowledgeable and to the point of what was needed and details there-of. Thank you all for great service.

Rating:

5.0

The main problem was my account kept showing I owed around $900.00 when I was current on my account. It has been that way for a year or more. Candy the manage said she had called IT about it but it has never been fixed. This has been very frustrating for Candy and myself. Candy works harder then any woman I have ever known at the storage units and she shouldn’t have to deal with accounting issues corporate can’t or won’t fix.

Rating:

1.0

Overall had a horrible experience. Poor communication within the company. Had an overdue lock still on the unit a week after payment was made. Had to call y’all twice just for someone to finally cut it off. The guy that handled me when renting the unit was not professional. There’s no service nor does the public wifi at the Facility even work so when I returned a truck I couldn’t properly check it in and got charged an extra $25. Yall LOVE to overcharge people. I have the exact same unit and I pay $75 a month instead of $120 that y’all charge me. NEVER will I ever use uhaul especially this location.

Rating:

1.0

Uhaul breached my contract. I will be seeing them in court.

Rating:

1.0

You desk people need more staff! They are running the whole time! Still friendly but you can tell phone ran constantly and customers were needing answers... one person doing everything will burn out your customer service "asset". Pandemic is over, pay more to get more staff.

Rating:

5.0

Very helpful personnel

Rating:

1.0

Your staff over charged me on the uhaul truck rental of $33 and some change. Instead they charged me a full $100 that I was told was only a temporary hold. Honestly was worried this would happen as there was another customer bitching about the same thing while I was trying to get the truck.

Rating:

3.0

I really like this uhaul storage facility but it’s extremely difficult to navigate around all the uhaul trucks, trailers, etc especially when I’m pulling in a trailer myself. Just way too hard to get in and out of. Other than that though, the people are great and the units are very clean and I feel secure.

Rating:

4.0

My unit was not ready when u got there. It was a free 30 unit. But she said it wasn't in there. But after a little bit it was taken care of. Only one person handling phone and several people returning and renting trucks made a wait time. But overall things were good.

Rating:

5.0

Candy was who we dealt with at U haul and she helped us so much ! We appreciate her and her kindness in working with us .

Rating:

1.0

I could not access the entrance gate to the storage unit because other Uhaul rental trucks were blocking the entrance.

Rating:

4.0

I would not recommend this location because the entrance is horrible, can’t get in or out. Parking if you need to go to the office is awful. No room to park CANT get in or out very well.

Rating:

5.0

Love it convenient

Rating:

4.0

I so appreciated your convenient establishment! 😉

Rating:

4.0

None

Rating:

1.0

Could not get my code to work. Had to come back 2 hrs later..still didn't work. There was a red lock on my unit which the guy very loudly told me it was for nonpayment right in front of another customer. I was trying to move IN that day and you had my credit card so all this was on your end. I canceled before even getting to move in. I will never recommend this facility. Only 1 person working and very overworked

Rating:

4.0

Appreciate the service and the staff treated me well done

Rating:

3.0

Prices are a bit high, but overall great storage and customer service

Rating:

1.0

The worst for storage virtually dark any time if the day or night. No where to plug in a light you can't see at all inside your unit in the climate controlled area

Rating:

5.0

Except for the price, I can not find fault with the facility.

Rating:

4.0

The on-line process is mostly good, however it was never clear that a lock was provided with the unit. So, I purchased a lock and then the site manager refunded it, which worked out well. But, I had to go the facility to clear it all up.

Rating:

5.0

The staff were kind and generous

Rating:

4.0

Prices are high

Rating:

3.0

I was given this medium storage facility by my, phone and by the corporate. When the manager learned of it she charged me $150 even though I told her I was directed to her storage facility by the main office. She refunded $150 back, but as managee she should have been more professional said sir I'm sorry for the mess up. She came off as being very rude

Rating:

1.0

The staff was incredibly rude. As i made it closer to tulsa, from st. Louis, i ran into some traffic that pushed me back a little on my arrival time. Well that meant that id show up approximately 5-10 minutes after they closed at the SUPER late hour of 8pm. So I called ahead and politely asked if someone could stick around for me. The guy who answered the phone said with disdain, that they're trying to close up early and will leave at 8:00 sharp. I then offered to pay someone to please stick around for me. I just drove 8 hours to get here and theres nothing i could do...needless to say the staff did NOT wait, pushing back my entire move in schedule by over a day and a half... Because since the office hours are the same as a state govt and the accessibility of the units is tied to that, plus the rude and unsavory behavior, I was unable to unload everything right then and there. I had to find an pay for another storage unit from another place, then had to run back to st louis, back to tulsa and by the time i made it back, I'd arranged to return the trailer and fill up the storage unit at 3:00 p.m. and once again ran into traffic on my way to the unit so I called ahead and asked if the manager could stick around this time she said yes she would but only for an hour and then she had to go and come to find out the office doesn't even close until 5:00 so her doing me this huge favor was part of her job anyways so I mean and then as I'm leaving the place it's then right after they took off the trailer right as I'm about to drive away literally standing right next to my car hand on the handle tells me the storage units are only open the same time that the office is and so I won't be able to access any of my stuff I can't come in and move it out in the middle of the night I can't go anywhere or like move into my place and since I work from 9am - 6pm EVERYDAY i wont be able to get my stuff for another week or so... Oh and to make matters even better, i got charged twice for the "starters package" (which didnt have all of the stuff with it) got charged extra for a smaller trailers, charged to put a lights attachment on my car, charged for a lock for the storage unit. Paid for an 8 x 10 unit, received a 4x4 unit. And missed my move in date by two whole days... So as far as im concerned, U-Haul screwed me royally and not only am i going to tell everyone this story and dissuade anyone i meet from choosing uhaul, but I'm going to be requesting a refund for a lot of this.

Rating:

3.0

They were very rude.

Rating:

1.0

Spent 2 hours waiting to find out the unit I had reserved and purchased was not available. I had paid labor with me.

Rating:

3.0

Storage was clean and well maintained. My only issue was customer service due to some staff (not all) and the owner/manager being less-than-friendly and seemingly incapable of defusing situations. Just not the type of customer service that would make me recommend this location.

Rating:

5.0

Keep up the good work

Rating:

4.0

Very friendly staff.

Rating:

3.0

Girl at counter not very friendly

Rating:

5.0

Your store Manager, Candi was absolutely outstanding. She is the most professional, upbeat, personable, hardest working professional I’ve ever had the pleasure to encounter as a customer. She sets a high standard of performance for all her employees. I hope U-Haul senior management recognizes her obvious value to your Corporation. Hugh Roberson

Rating:

3.0

Next time I need to store something I'll ship around for different rates.

Rating:

1.0

Rude! I will never use this facility again. I would never recommend anyone either.

Rating:

2.0

My unit had no interior lighting that I’m aware of. When I got there to move out the staff was blocking the way in with a trailer load up. This has also happened before with other tenants. The facility parking lot and driveway is very small with little space and obstructions like parked trailers even though there is a whole unpaved grass area are on the property. Unit was also very expensive. I was referred to an equivalent facility at 10% the price. Most of my experience interacting with the staff was pleasant.

Rating:

5.0

This is a really great location and the staff are really great!

Rating:

3.0

While it was clean and well let, it was difficult to get in and out of with a travel trailer. U-Haul vehicles seem to frequently be in the way of the entrance / exit.

Rating:

5.0

Very helpful & friendly. Love the room where we can bring our used boxes and other people can take them and reuse. Great way to recycle and be a green location. Great store.

Rating:

2.0

The woman manager of the facility was very rude to us we were there 12 years never had a problem till they hired her we went with not being able to get into our facility for six months due to them not fixing the problem I will never use that facility and I know a lot of people and my husband us too and we will never recommend this facility again

Rating:

3.0

We have only been storing with you for 3 days and that’s not enough time to give you an below average or a excellent rating. Only Time will tell!

Rating:

5.0

I absolutely loved using this location! Super nice and helpful!! I couldn’t be happier! I will definitely use them again and recommend them to everyone!! Thank you so much!!

Rating:

2.0

Security gate was broken the entire time storage was used. Access was terrible. Isle ways were blocked with excess u-haul trucks that made driving around very difficult.

Rating:

4.0

None

Rating:

5.0

Thanks

Rating:

5.0

Everyone at U-Haul is so friendly and helpful

Rating:

1.0

Most of the time a truck was blocking access to my unit. The last day while loading and moving, an older man (gray hair, beards)who apparently works in the UHAUL shop was extremely rude and mean. He should not be dealing with customers. I will never recommend this place because of him.

Rating:

3.0

I was not told the gas tank was not full...! And this 158K mile old truck was the worst truck ride I have ever experienced... no suspension whatsoever! - even with a full load! I thought at times that some of the furniture in the back would break, the way this truck was bopping up and down! on the highway. Besides that, the truck had no USB iutlet for me to charge the phone. And then you charge me $250 for a ride that should have cost 40 plus milage! Not recommendable to anyone, actually. This is the second defective truck you rent me! Not a good record!

Rating:

2.0

The office people are very incompetent. I told them I was vacating the unit and they sent me past due notices and threatening notices. The unit was open and not secured. They should have seen that. Not be dunning me for money on a unit I wasn't using

Rating:

4.0

N/A

Rating:

4.0

The experience was great except for the fact that when we wanted to move out we couldn't because the door was damaged and it took past the day where we had to pay for another month. If we could have moved out when we wanted to we wouldn't have had to pay for another month.

Rating:

1.0

When I reserved a unit and a truck online your site said no where that there is a $100 deposit if you pay cash for a truck, it wasn't in the email or on the confirmation page. Also your estimates for home sizes that will fit in your units is way off. A 5x10x10 will not fit a 2 bedroom home which is what it said online. Your staff did not even have me look at the unit before they had me pay for it. It is also way over priced. I went somewhere else and got a 10x20 unit for just a little more than the one you tried to rent me. I was very disappointed! Thought I would get everything done in one place I stead the day I'm moving I have to find a new storage unit and put more miles on the truck so uhaul cost me an extra $50 more because of all this.

Rating:

5.0

Very friendly & helpful

Rating:

5.0

my associate was awesome! Helpful and funny!

Rating:

4.0

Nice friendly helpful staff. Good facility.

Rating:

5.0

Most friendly clean and helpful. Would recommend to others without a doubt.

Rating:

5.0

Gate closing at 10:00 pm is not helpful.It should be extended.

Rating:

5.0

We left bacuase we bought a house and went from a ZERO car garage, to an eleven car garage! Otherwise we woudl still be there.

Rating:

2.0

My storage space was usually not accessible due to Uhaul trucks parked all over the entrance and in front of my unit. Several times orange cones were blocking the row my unit was on, and Uhaul trucks had to be moved by Me because the staff was rude and incompetent. I was never successful at talking to manager via phone call or email to this location about my moving out. I have received numerous letters about excessive late fees , even though I called corporate about my move out date and she was supposed to make note of it because I couldn’t reach anyone local. I’m not paying any of those ridiculous fees due to the owner/ managers laziness and incompetence.

Rating:

1.0

The staff definitely needs attitude adjustment every single person that I came in contact portrayed themselves as I hated working there because their attitude showed it you asked a simple question you got half of the answer and the answer was extremely unprofessional and hateful like they did not want to answer any question very sad very sad the facility is wonderful a question was asked to the young lady which was a manager on duty she was extremely rude to me

Rating:

5.0

The General manager at this location was multi tasking upon pickup & drop off. I was shocked. She was moving trailers, showing & renting units while also answering the phone. Also, looked as if she was taking part in maintenance on vehicles as well. Amazing. This lady works hard for this company!! M

Rating:

5.0

They told the truth and that was all I asked.

Rating:

5.0

Loved the staff too bad I had to move!

Rating:

3.0

Found another storage facility much cheaper. Signed lease and canceled the next day. Didn't even move any boxes in. Was told to make sure I used gate code even though the gate was broken and may not be closed.

Rating:

3.0

The lady who runs this location is wonderful. She is always working her tail off. Super nice and available.

Rating:

3.0

The female manager lacks people skills and often ignored customers. On several occasions the gate was blocked by large trucks The back wooden fence has several boards missing and lying on the ground. For the price I was paying I believe the grounds should have been better kept.

Rating:

4.0

Good

Rating:

3.0

I would not recommend to anyone because of all the u haul trucks. I went several times and they were blocking parking, and entrance gates, 1 time I went and they had cones in front of the gate during business hours. If your going to close you need to let your renters know. Only dealt with employees 1 time to sign paperwork it was okay but he made me buy a lock from them when I had my own. Raised prices while I was there . I think prices are too high but I guess that's everywhere now...

Rating:

5.0

Using the online unit reservation was fast and easy. My unit was ready and waiting for me and I was moving my items into storage within the hour. The directions were clear and everything was as promised. I highly recommend this storage facility.

Rating:

5.0

The ladies here were very helpful and knowledgeable, not only in the business, but also in the area. Would highly recommend this facility!!

Rating:

2.0

The staff members don't seem to like their job very much. I moved into my unit yesterday and I rented a uhaul. The first time I went to unload there was a uhaul parked in front of my unit and the second load I unloaded there were 3 uhauls parked in front of my unit. It made it very inconvient to move into my unit, when I was unable to pull right up to it and unload.

Rating:

5.0

The owner was extremely competent and kind. She had all the answers.

Rating:

5.0

This is the third time I've used them for short-term storage. I recommend them to others.

Rating:

5.0

Candi, your manager Is Outstanding and Richard was extremely helpful when my wife and I parked our trailer for the first time!!

Rating:

5.0

Thanks!!

Rating:

5.0

Good storage facility if i need again will definitely go back to them

Rating:

5.0

Keep up the good work and I will recommend a friend anytime of the day year or month appreciate thank y’all

Rating:

5.0

Thanks for the help outside in the ice storm.

Rating:

5.0

I got my first 30 days free, he was great with getting everything done for me.

Rating:

5.0

When I arrived to u-haul it was 2 minutes before closing and the guy was nice enough to take care of me and give me a storage unit. But would not take the truck in. So I had to pay for another day.

Rating:

5.0

Uhaul employees are polite and courteous. The facility is well kept. I would definitely use them again in the future if I needed to.

Rating:

5.0

Great staff, thanks.

Rating:

5.0

I have had a small unit for several years and now needed a larger unit for office furniture. The staff on site was very helpful and while the online experience making my reservation for my new spot was difficult, I called it in and that was very easy,.

Rating:

5.0

Store Manager Candi Reynolds was very helpful and professional. Her assistant was great too.

Rating:

2.0

The rental started off with a great experience and then went downhill fairly quickly. I had birds nesting in the top of my storage and their nest and droppings would get into my unit. Then the facility became more interested in truck rentals than in storage and within the last two years you could barely get in or out of the facility without dodging Uhaul trucks. Multiple times the entrance and exit would be blocked and you couldn't get in or out of the facility without waiting for a long period of time for them to move trucks and/or trailers around.

Rating:

5.0

Richard and Candice are outstanding.

Rating:

5.0

I appreciated the care the office staff took to protect themselves and customers from exposure to Covid. I appreciate how easily I could communicate with the man that walked me through the paperwork. I appreciate how friendly Candy was when we spoke on the phone, the day before I rented the unit.

Rating:

2.0

Because of all the UHaul rental equipment & trucks, access throughout the facility was extremely difficult. There were times I couldn’t get to the entrance for my unit without waiting for an employee to move a UHaul truck. In addition, while I was in my unit (early August), several low flatbed UHaul trailers were left near the back of my car where I couldn’t see them. I backed into the hitch end of one, doing $2,500 of body damage to my car. My opinion - you need to decide whether you want to have a storage unit facility, or a UHaul rental facility. There is not enough room for both. I am not the only renter who feels this way. I overheard several people saying they were done trying to maneuver around the UHaul trucks, and were planning to go elsewhere. This is the SOLE reason why I moved out.

Rating:

5.0

Richard Smith was a great help

Rating:

2.0

Good experience EXCEPT there are U-Haul trucks parked (stored) about 15 feet from the front of the "drive up" storage locker. In our 20' U-Haul truck, we couldn't park directly in front of the locker so we had to unload our stuff at the end of the building and carry it all to the locker! Not really "drive up"!

Rating:

1.0

The management staff is horrible. Unfriendly from the start. We had one free month of storage because we rented a one way trailer. We live in Georgia and brought furniture to our son who lives in Broken Arrow. I emptied the unit well in advance of renewal date. Filled out "application" to vacate online on Aug 8, never got confirmation from BA location. Received bill from BA location, called Uhaul, spent 15 min waiting to talk to a person. And, several calls to the BA location with NO answer, just kicked over to corporate. After conversation with corporate, assured me they sent vacate request to BA location and email. Aug 28, two weeks later I receive a letter from BA location stating I owe one month's rent AND a late fee!!!! Tried to call BA location AGAIN....no answer. Final verdict, had to send my son IN PERSON in get our account settled. I will probably get six more erroneous bills for filling out this review, but they need to get their office management together!

Rating:

5.0

Candie was very busy and very polite. A pleasure.

Rating:

1.0

The lady in the store was very RUDE!

Rating:

3.0

Could hardly get in or our with my motorhome. Had to wait each time for someone to move the Uhaul equipment that they store throughout their facility. Would not recommend for RV or boat storage.

Rating:

5.0

Except for little moisture damage on the edges of a couple of my pressed wood shelves, everything came through in great shape after being stored for around eight months. Even my wife's piano came through ok... tone was a little flat... but still somewhat in tune!

Rating:

2.0

When I picked up the truck, the man working spoke rudely when asking me to move to the next computer area. He continued to speak in an unfriendly manner--didn't appear to like his job much.

Rating:

2.0

It wasn't until i received a late notice that i realized my contract didn't end, and i realized that meant my unit had sat for THREE WEEKS WITHOUT A LOCK AND NOBODY ATTEMPTED TO CONTACT ME ABOUT IT

Rating:

5.0

Very helpful, friendly staff.

Rating:

1.0

The manager is trash and extremely rude.

Rating:

5.0

Very clean! I kept my stuff in storage for over 1.5 years and no insects or rodents! Job well done! Thank you

Rating:

4.0

Staff was great, Facility clean and secure. Couldn't ask for more.

Rating:

5.0

Nothing bad to say. I got a free unit rental for one month for renting a uhaul truck for my move. It was convenient for my transition...

Rating:

5.0

Candi and her staff are always very friendly and helpful. If I ever need to get a storage unit again, this will be the place I’ll go to.

Rating:

4.0

Everyone I talked to was beyond nice and extremely helpful.

Rating:

5.0

The team was attentive, helpful and extremely knowledgeable.

Rating:

5.0

The management team went out of their way to assist me in my son’s situation. They were very professional and helpful throughout the whole process. Thanks Again Alvin & Delores Bailey

Rating:

5.0

I used the storage unit for just under a year and never saw anything concerning. The staff were always courteous and progressional. The unit was easily accessible and always clean/ well maintained.

Rating:

4.0

Good experience

Rating:

5.0

The young lady that assisted me was very helpful and answered my questions expertly.

Rating:

5.0

U-Haul went above and beyond offering a free month of storage for flood victims, which I was one of. They put the word out on radio and every news station in town. I highly recommend & always will.

Rating:

5.0

The staff at this location is EXCELLENT! They were all friendly and helpful but Connie really went above and beyond. She has won me a a U-Haul customer for life.

Rating:

5.0

This U-Haul location is awesome. Very friendly, helpful, and easy to deal with.

Rating:

1.0

This is the worst experience I have ever had with a storage company. Candie, the manager, was terrible and cost me an extra months rent. Corporate had been informed. Will not use again nor recommend!

Rating:

5.0

Was very happy with security on the property. Liked the choice available of different services and sizes of unita

Rating:

3.0

I was a little disappointed they wanted to raise my cost there at the last and I never was sure if I had taken my account off auto pay. We got it figured out before we left but it was confusing.

Rating:

5.0

Staff have always been friendly and helpful

Rating:

5.0

Candice and the staff were Always friendly, helpful, efficent, and professional. I have and will recommend them!

Rating:

5.0

Very appreciate with you employees because they got to know me. For example, when I arrived there, they would give me a blank paper and pen. Reason for that is because they knew that I am deaf.

Rating:

5.0

Very friendly and helpful staff. Easy to get in and out of, and available to access storage unit around my work schedule. Definitely would use them again if needed.

Rating:

5.0

U-haul is great, recently I had to move my whole family from Oklahoma to Georgia. Not only did they reserve me a truck but I was able to buy all my packing items at the lowest price around. Thanks U-H

Rating:

5.0

Great team

Rating:

5.0

Candi the General Manager makes this place! She is the greatest! I would recommend this place to anybody! Regards, Jody Caldwell

Rating:

1.0

I no longer required my unit but accidently left my lock on it. I asked for it to be cut off. They refused. They have harrassed me for months about it. I even contacted corporate and nothing happened.

Rating:

5.0

Thank you!

Rating:

5.0

Very fast and friendly

Rating:

5.0

This particular u haul location was really good although I can not say that about others. Candi the owner is really nice and smokin hott and they always helped me when I needed it.

Rating:

5.0

Great people

Rating:

5.0

I have rented a storage unit from this facility on two different occasions and won't hesitate or think twice about renting again if the need arises.

Rating:

4.0

I enjoyed uhaul and felt like my belongings were safe, however I felt like it was a little pricey

Rating:

5.0

Very helpful in all my moving needs. The price was just right, too.

Rating:

5.0

Nice facility and staff

Rating:

5.0

I was a costumer of UHaul for 2 years and they have been friendly the whole time Thank you for your business!

Rating:

5.0

The folks at this location were beyond helpful. They gave me excellent moving/packing advice. Richard and Ty were both extremely helpful. I’d highly recommend this location.

Rating:

3.0

I came to return some mover wrap and wasn’t helped. My wrap is still there and was told I would get a call back. It never happened. Also my outside storage went from low 40’s to upper 70’s. Too much