Customer Reviews for U-Haul Moving & Storage of Carrollton

Rating:

2.0

You charged the wrong rental rate and charged me a mileage penalty because my mileage estimate was low. I would have increased my estimate had I known this was a possibility. Not transparent at all!

Rating:

5.0

Excellent experience moving with U-Haul, would and have highly recommend. Can not beat the price. Verry smooth and flawless experience All 4 of the drivers delivering and picking up were awesome, very impressed with these ladies.

Rating:

5.0

Let’s just be honest I grew up in Georgia so I’m super honest, but I live in Los Angeles so I’m super brutal if you suck you suck you suck. In this particular case this is my third or fourth time having the pleasure of renting from this particular U-Haul storage store in Carrollton Georgia, they go above and beyond their job. They are extremely nice. The young man that I dealt with went way out of his way beyond what he was supposed to make sure everything was checked, he even went ahead and checked the wiring on the back of my brand new jeep again to make sure that the other U-Haul dealership did it correctly and thank God he did that because there was a problem with my electrical from another U-Haul store in Peachtree city so all I can say is to the young man who helped me thank you so very much. You will be taken care of all my U-Haul needs from now on when I’m in that area.

Rating:

5.0

This facility is awesome. Great staff, very willing to help.

Rating:

5.0

Quick, polite, professional and accommodating!

Rating:

5.0

The young lady named Dallas was professional and precise.

Rating:

5.0

Tratar de mejorar los precios de los seguros es cuento

Rating:

5.0

I would like to start by correcting a post that was posted last year in October under my name without my acknowledged. It was posted by the Hollywood California store. They died that I was being negative source in particular Carrollton, Georgia location and that is not true Lori and Dallas both were fantastic employees to work with and I would do it again and I just did I rented a trailer going from Carrollton Georgia to Texas. The turtle was extremely clean, the employees, Lori and Dallas and my cousin and I with each other around for about an hour and a half two hours after the fact because they’re such wonderful people anyone said anything negative about these two individuals should have their assets kicked. They are wonderful people to deal with. They maintain their store to the highest level possible, and they maintain those trucks and trailers.

Rating:

5.0

The car-hauler rental was painless and very smooth. Will definitely use this location again.

Rating:

5.0

The guy and girl at the U-Haul counter were so very helpful

Rating:

5.0

Great customer service…very friendly and informative

Rating:

5.0

Their operating hours are a major advantage. They are open 7 days a week, starting at 8 AM and closing as late as midnight (sometimes around 11 PM depending on the day). This provides a wide and flexible window for pickup. Additionally, drop-off is available 24 hours, making it an excellent option for urgent or emergency situations.

Rating:

5.0

Dallas was an absolute joy to work with…answered all my questions and concerns, was kind and fun to work with. She made the move a lot easier for sure. Thank you Dallas…you are a ROCK STAR!!!

Rating:

5.0

This is the best U-Haul location I have rented from. Always friendly. Always going above and beyond. I just returned a 30+ U-Haul rental and highly recommend Bankhead Highway, Carrollton, for your van/truck rental needs.

Rating:

5.0

Thanks

Rating:

5.0

Zach (i believe that was his name he was the one who closed last night) was amazing! thank you again for all your help!

Rating:

5.0

staff so nice and reasonable. super easy to pick up and return!

Rating:

5.0

I would love to know how to get the promotion lock in rate. I have to units and I thought that I could receive a discount of a lock-in rate per month.

Rating:

1.0

Charge me for miles that I did not put on the vehicle. I took a photo of the mileage before I moved the truck and and the mileage after I returned the truck. This location cheats there customers. I’ve been a customer and rented many times from this location. I don’t do business with companies that cheats people, I refused to rent from this cheating company again.

Rating:

1.0

I’m disputing several charges on my recent rental. • Fuel Charge ($13.12): I returned the truck with the fuel level exactly where it was at pickup. I have video evidence from both before and after the rental confirming this. • Hand Truck Charge ($14): The hand truck was not secured (zip-tied) when I picked up the vehicle, which is the standard procedure. It was loose in the back, indicating it was already in use or not properly checked in before my rental. • Total Cost Discrepancy: My expected total was: • $49.95 base rate • $1.09/mile × 87 miles = $87.09 • Expected total: $137.04 Instead, I was charged $264.14, which is significantly higher and includes charges I believe are incorrect. Please review these charges and issue a correction or refund as appropriate. I’m happy to provide my video evidence if needed.

Rating:

3.0

The maintenance needs to be check before renting the trucks. I had maintenance issues.

Rating:

5.0

Staff was super helpful and hooked up the trailer for me and disconnected it when returned. Seamless operation.

Rating:

5.0

Everyone was super friendly and helpful.

Rating:

5.0

The General Manager and her staff was awesome working getting me what I need to move that they

Rating:

5.0

The manager was amazing..She took great care of me..and very helpful...she's a A+...

Rating:

5.0

So easy, even easier using the u-haul app

Rating:

5.0

I've been renting from U-Haul for over 20 years, and renting about every month or every other month. Once I started renting from the Bankhead Highway Location in Carrollton, I would not go to another location. They are GREAT! Great customer service. Always friendly, Always helpful. Rent from this store.

Rating:

5.0

My initial reservation was in Newnan GA location. Was called by customer service on morning of rental to tell me I had to go to Carrollton to get the trailer (45 minutes drive time away from my home). Then told I ALSO had to return it there, costing me extra time (3 hours), gas and inconvenience. If I reserved it in Newnan weeks ago, you should have my rental in Newnan (not Carrollton). Airlines and hotels don’t move your originating locations. And secondly I should be able to return it without charge to me to my original location. U-Haul took and confirmed my reservation in Newnan weeks ago. What is the point of a reservation if doesn’t RESERVE the trailer. And when I reached out to Tyler in customer service, that was Useless. Terrible rental experience overall, not from Carrollton in any way but Newnan location and customer service agents overall. U-Haul = Useless customer service, Unreliable rental reservations, and Unworthy of my business!

Rating:

5.0

They have been nothing but nice and helpful the entire time I have been dealing with them!! Highly recommend

Rating:

5.0

The cleanest U-HAUL TRUCKS I’ve ever rented! Also what surprised me was we got a free 10’x10’ for 1 month free. We had a lot of stuff in another climate control storage place for the past decade but suddenly they drastically raised their prices by a lot! So we decided to get our stuff out. Having that 1 month free is great. Now we don’t have to rush to figure out what to do with this family/ sentimental and personal property! Thanks U-Haul!

Rating:

5.0

The tire was very low on pressure and we had to fill it. I think maybe it has a slow leak.

Rating:

5.0

we’ve done business with the UHaul on Bankhead Hwy for several years, and they’re always top-notch. Very efficient and dependable. A pleasure to do business with.

Rating:

5.0

Mitchell was very professional and helpful. Excellent experience. Very knowledgeable crew there.

Rating:

5.0

Mitchell H was very friendly and helpful throughout our storage experience.

Rating:

5.0

5 stars... the am attendant was wonderful... if U-Haul had more employees like him they would be an even better company... the afternoon attendant was awesome as well

Rating:

5.0

The employees on this location are very nice.

Rating:

5.0

the check out and check in were super easy. both employees that i deal with were really nice.

Rating:

5.0

Very helpful

Rating:

3.0

Pod arrived and was delivered on time to the first location, but when on the phone, the people in office didn't seem to know the details that the drivers know, (such as where and what positions it is okay to place the pods in, ect.) When ordering I had a furniture dolly added to my order, I paid for everything before the due date, and it was not delivered with the pod. I was then told over the phone 'sorry about that, but go to a U-Haul location in person to pick one up'. There was only one location in my city, so I went there, and they *didn't have any in stock*. Eventually, they were able to locate one for me that was bundled with one of their trucks, but the truck was broken down, so they signed that dolly out to me. This whole process did take about an extra 2 hours out of my loading time that day. They did end up refunding the delivery charge for the dolly I ended up having to pick up, luckily, the situation was just inconvenient. Forewarning; they will also call you first thing in the morning at 7am sharp, if you're not already awake. To 'schedule' your deliveries (which you already scheduled online presumably), which is not really scheduling because you have no say in the matter, they're more just telling you what time slot you're in. Not sure why they do this, when they will not call you with delay updates or anything else. Pick up went smoothly without problems, but then the cold storm in the SE hit, which I'm assuming effected a lot of the routes for delivery. My drive across country took 22 hours by car, but the delivery of my pod was scheduled to take 10 more DAYS (or OVER 200 hours longer than my own drive!) And it was *still* delivered a day late. I understand it takes time to process these things, the ice can be bad if you're not careful, and the drivers go on routes to deliver a number of pods all across the country, not just mine. But I still feel like 10 days, delivered a day late, AND absolutely NO communication from the driver's company in regards to these delays, is absurd. At least communicate these issues with the customers that are paying your company literal thousands of dollars to transport their belongings. I marked my pod as goods arrived safely, however I do have to comment that there was so much wood debris in the pod that it seems the pods are not repaired properly between shipments. I packed mine as tight as I could make it so things wouldn't jostle around, and it appears that the pods are handled so recklessly that things are *still* thrown out of place despite tight packing. I had holes punctured in *heavy duty* bins from things being thrown around! I did use bubble wrap on anything and everything I found valuable or that could not be replaced or repaired, so luckily nothing truly important was damaged, but this is just a warning to people who have more valuable stuff.. You may want to invest in their 'insurance' if you do. Anything with loose legs or hanging edges will probably break, anything with unscrewable legs (how???) will break off. And furniture may chip if not covered. But hey, at least I didn't have to drive the truck myself. Hope this helps.

Rating:

5.0

Just what we needed worked great no issues everything worked perfectly thank you!!!

Rating:

5.0

The guy who checked in the truck after I returned it was excellent!! Nice and Friendly. I appreciate the service I was given!!

Rating:

5.0

The only complaint I have is that the survey sent to me was in Spanish! I was asked about citizenship and my identification was verified so why was the survey sent in Spanish? Is it because my last name is Hispanic?

Rating:

5.0

Your staff is excellent! Everyone was kind and very patient. I’m glad to be a “member” of the U-Haul storage community.

Rating:

3.0

I picked the the truck up on E not cool

Rating:

5.0

When the container arrived at my home, the door had a large hole in it. Almost as if a fork lift arm pushed into it. I was a bit disappointed that no one with U-haul said anything to us about it. Fortunately nothing inside was damaged. I would have preferred that whomever hit it would have reported it and let us know vs me finding it when it was dropped off on my driveway.

Rating:

5.0

Good service..

Rating:

4.0

Drop box was around back and no notation at front of building on outside to indicate it was around to the rear of the building.

Rating:

5.0

Customer service was amazing. The gentleman took care of everything without making us stand in the rain. Very quick and professional

Rating:

5.0

They were extremely good to us, giving us a discount so we could delivery toys for the Marine Reserve Corps Toys for Tots campaign. It made moving toys so much easier than using trailers. Thank you Dallas

Rating:

5.0

We rent at the location on Bankhead Highway in Carrollton, GA, and have always had a great experience.

Rating:

5.0

Everything is good 👍 and excellent

Rating:

5.0

Ask for Doyle

Rating:

5.0

The agent listened, and genuinely felt bad for us. He apologized and said he was sending the truck to service.

Rating:

2.0

The day I bought the truck back the manager forced me to accept an email (in which I never received it until today when I physically drove there) instead of an paper receipt. She didn't go see the mileage or anything. I'm old school, I rather just get what I purchased and go, instead of all this technology crap.

Rating:

5.0

Process was very efficient . Lori was great. She was very thorough in explaining everything. I could not believe how easy the whole rental process was.

Rating:

5.0

Everything was great couldn’t think of anything that could have been done better picking up and returning!

Rating:

5.0

Nothing to improve on. Polite staff, very professional.

Rating:

5.0

Dallas manager is the best

Rating:

5.0

Everyone was very helpful and friendly

Rating:

5.0

Great customer service

Rating:

5.0

Very helpful and friendly. Got me in and checked out fast.

Rating:

5.0

EXCELLENT!! Great communication from staff!! 10/10 recommend for either short term or long term.

Rating:

5.0

Dallas & Mitchell was great. They gave the best service a customer could ask for.

Rating:

5.0

very simple and easy. highly recommend

Rating:

5.0

Dallas is friendly & helpful!

Rating:

5.0

Very friendly staff that made the experience very easy

Rating:

5.0

Excellent Customer Service.

Rating:

5.0

Zack was extremely helpful and pleasant!