Customer Reviews for U-Haul Moving & Storage of Charter Oak

Rating:

5.0

Nothing .great service easy check in and out

Rating:

5.0

Good customer service. I like that they attached and detached the trailer.

Rating:

4.0

Dropping off at U-Haul Moving & Storage of Charter Oak in Covina was a breeze. The location was easy to find, and the self-return process through the U-Haul app was super convenient with no wait time. Everything went smoothly, making for a hassle-free drop-off experience. Highly recommend this location!

Rating:

1.0

Horrible experience with the truck rental and being yell at and blamed instead of listened to and helped by both employee and manager

Rating:

1.0

Rental was reserved and upon pick up, the keys for a different vehicle were left for me. It took about 45 mins to locate the correct vehicle, and contact the office to swap over the old vehicle information to the new vehicle. The person kindly extended my rental an extra 30 mins. My rental was from 8pm-12am, I didn’t leave the lot until about 8:50pm due to the inconvenience. Thanks for leaving out the extra 20 mins i wasted. This is the second time I’ve been disappointed in this specific location. Thankfully I’ll never have to come here again.

Rating:

5.0

Customer service in this branch is top notch. I made last minute request to change my tow dolly to a toy hauler and they were able to make it happen.

Rating:

5.0

Very nice location, easy in and out plus the worker is very helpful.

Rating:

5.0

Great customer service each time I have a moving need.

Rating:

1.0

We will never rent a U-Haul or tow from this location. The associates who helped us “attach” the tow hitch were extremely unhelpful and incompetent. They refused to help or give guidance and inspect it before we hit the road for a 900 mile move. Halfway through our trip one of the tire straps completely fell off the car we were towing and we were unable to fix it. When we got to the drop off, the employees at the U-Haul location were astonished at the chain and tire strap set up. They told us the car we were towing could have easily fallen off the tow. We are extremely lucky to not have experienced a worst outcome with serious injury or fatality. The employees at the Covina at Charter Oak location should be given training on how to provide help to customers when setting up a tow hitch so this does not happen again as there could have been a major accident. They were supposed to give us a free inspection and that did NOT happen.

Rating:

5.0

I first contacted this facility when I was making the plans to relocate from Arizona to California. Jeremy was extremely courteous, pleasant and gave me clear information and answer my all my questions with patience. Thank you for allowing me to store my belongings for 3yrs. I just vacated the unit Saturday 4/5/2025. Thank you all and God Bless.

Rating:

5.0

Fast and easy transaction

Rating:

5.0

The team was very helpful from day one need a storage facility for the prior apartment that I was living in. I needed to move out immediately needed something just for one month while I was looking for a new apartment and they were extremely helpful.

Rating:

5.0

I like the ease of access and they almost always have the equipment I need.

Rating:

5.0

This Covina Blvd location is superb- well maintained, well managed, friendly, comfortable, easy to do business with.

Rating:

5.0

The reps were very accommodating and made everything easy!

Rating:

5.0

Patient and helpful

Rating:

4.0

I had originally asked for a double door trailer. When I got.there they didn't have any left, only the role up door. I'm disabled and this made it very difficult to.get in or out.of.the trailer. They told me they would save the double door when I reserved the trailer, at pick up they said they don't allow request, it's first come first served. The representative did not tell me that. So I had to crawl in and out do to my spinal injuries and knees that are both in need of surgery.

Rating:

5.0

Manager Jeremy and his staff do a great job! Always accommodating...

Rating:

5.0

I been using u haul on and off and is always a smooth process

Rating:

5.0

Didn’t catch his name but front desk was quick , Efficient and friendly

Rating:

5.0

Jeremy set everything up and checked me in when I moved in. He is exceptionally professional, supportive, solutions oriented, thoughtful and kind. I could not have asked for more in this extraordinarily challenging time. Deeply grateful🙏

Rating:

5.0

Everyone very helpful, very professional. Thank you

Rating:

5.0

Everything was great, no issues, thank you

Rating:

2.0

When I returned my U-haul truck and went home I noticed on my bank account that I was charged an additional fee of $325.66 besides the $72.17. I immediately called and they said they entered the mileage wrong. They fixed the problem but seriously they just be more careful.

Rating:

2.0

Customer Service rep was very Rude at location, He did not want to take responsibility for the truck not being ready at 6 am Monday for early pick up, when U-Haul's corporate call center instructed me that it was not setup, and they could not dispatch it so we could get on the road. Please do not offer a service online or in a app. if people really cannot use it.

Rating:

5.0

Dislocation should get a raise

Rating:

5.0

I think you’re doing an excellent job . No suggestions yet

Rating:

5.0

All went well

Rating:

5.0

The representative at the desk was knowledgeable, professional and very helpful. Thanks!

Rating:

5.0

The only item that didn’t work was the lock for the back gate everything else was good

Rating:

5.0

This Covina location is the only professional operation that I came upon in this damn experience . At this moment U-Haul is the worst rental organization I have come upon and I thought Budget was bad I expected someone to call me with some feedback from corporate.

Rating:

5.0

Staff was awesome and accommodating we will definitely use this location again!

Rating:

5.0

Great job!

Rating:

5.0

Dropped off the trailer after hours

Rating:

5.0

Thank you Jeremy for your hospitality. He helped me select the right size for move to prevent multiple runs. Truck was easy to drive and maneuver.

Rating:

5.0

Ready fast let's go in and out

Rating:

5.0

Jeremy the Manager and his staff do a great job!

Rating:

5.0

Hand truck was not locked down. Loose and did not have green tag. Please do not charge me for hand truck. We did not use it. Thank you.

Rating:

5.0

Outstanding

Rating:

5.0

The man at the counter was very professional and helpful. He navigated U-haul's website for my rental contract and return. Hooked up the trailer and provide a comprehensive walk-around for using the trailer. Also provided a safety check of the lights and trailer before leaving. Best part was one person assisted me from beginning to end.

Rating:

4.0

Staff was very friendly and ready to assist with all my needs, equipment worked very good and was able to move all my staff smoothly, thanks Uhaul, I do recommend to visit this location.

Rating:

1.0

Because you tried to charge me an extra fifty (50) miles. Unless I showed the counter person the time stamped pictures data (from my Apple cell) showing start and ending miles I would be charged $124.00+ billing instead of $88.10 actual total final cost. Keep your books straight. The counter person was very professional and no blow back. My savior here was my Apple cell pictures. Sad to say I had to use the pictures. I have always used this company but now leaves me a funny taste in my mouth.

Rating:

3.0

They could smile and make me feel welcome

Rating:

5.0

Sergio was very good at what he does. He greeted us in a friendly way and was completely helpful with everything! He is a very good employee of your company!

Rating:

5.0

Aquil was really nice!! Everyone was friendly and the process was efficient.

Rating:

5.0

Nothing I can think of. Everybody was professional very helpful and very welcoming. I had an easy experience thank you

Rating:

1.0

Truly a horrible experience. Our first truck, break light was broken needed to return. Drove back to the location but they told us drive to another location to exchange the truck. Signed a new contract at a different location but they lost the key and couldn’t find so we couldn’t use that truck. Then decided to go back to the original truck with the broken break light and wait for them to fix and install a new break light which then I had to sign yet another contract. We were given no instructions and received zero sympathy or regard for our extreme inconvenience. We did not receive an original link to validate license, mileage etc. Then the third link to validate for the third contract to the original truck did not work. It was a nightmare and put us about an hour and half behind. Moving is stressful and picking up a U-Haul should be the quickest and easiest part of the day but this process was extremely disappointing and a waste of money.

Rating:

4.0

The height of the hallways and storage unit downstairs were very low and not easy to access for people taller than 6ft. The facility is marketed as temperature controlled but in the summer mornings, it feels cooler outside than inside. The two-step process to use my access code seems redundant and tedious.

Rating:

5.0

great fast service

Rating:

5.0

Excellent service and staff.

Rating:

3.0

Had to find someone to help me check in truck

Rating:

5.0

The service was great!

Rating:

5.0

Nothing to complain! Very clean and organized!

Rating:

5.0

The facility and hours were great to fit my schedule when I needed to drop things off or pull things out for a brief period of time. The employees I encountered were friendly and helpful.

Rating:

2.0

Everyone here was pleasant, which made for a good experience. A-1 in my book.

Rating:

5.0

Clean, secure,and great customer service!

Rating:

5.0

Fast and easy check in. Fair price

Rating:

5.0

The staff at Uhaul Charter Oak, always went above and beyond to help me with any given siruation.

Rating:

5.0

Thank for keeping my valuables safe.

Rating:

1.0

No elevator for the second story, no cameras on second floor (I saw video wires installed but no camera connected), access hours changed to office hours without noticed. (I wasted 200$ of gas and 1 day) , the staff did not admit they changed the hours and said "the access hours are for the staff". (I asked why was I able to go in before after office hours) answer "must have been a system error." It is very dangerous carrying things up and down the stairs.

Rating:

5.0

Thank you for everything team U-Haul

Rating:

3.0

Staff is unfriendly and rude

Rating:

4.0

I had a few boxes that should’ve been easier to dispose of but otherwise I had a great experience.

Rating:

4.0

Jeremy was pleasant and helpful.

Rating:

5.0

Very well maintained and exceptional customer service.

Rating:

5.0

Very helpful and respectful would recommend.

Rating:

5.0

The staff was always very friendly and helpful. Thank you for the auto billing. That was helpful.

Rating:

5.0

Staff was extremely helpful, always friendly

Rating:

1.0

The employees constantly harassed me after I moved my stuff out. I paid $100 to settle and got my stuff out. I informed them that I didn’t have a truck to move the box spring and mattress and that they could just throw it away. They claimed I put the lock back on but I didn’t. They constantly called me insinuating I didn’t move everything out, until my husband called and they finally stopped.

Rating:

5.0

Excellent service, exceptional staff. Thank you

Rating:

1.0

Since day one that we moved there we had problems people get behind on there payments cause of all this covid stuff every time I called to speak to a supervisor there all supervisor then I would never rent from them only one person try to help Sergio but the others were rude and unprofessional and they said one thing and then change there words I gave them very very poor service

Rating:

5.0

Although it was late on a Sunday when we walked in, the Staff was Very friendly helpful and smiling which certainly improved My day!

Rating:

2.0

This U Haul facility at 1961 E Covina Blvd has an outstanding customer service staff. The only reason I wasn’t satisfied and didn’t give this review a 5 star is that they have 1 staff employee & the store manage, that will not go beyond their scope to get you an answer or to satisfy their customers’ need. Had to end up contacting the company President to resolve my issue, when it should have been properly handled by the manager. Overall, the issue was resolved and I’m happy with the outcome, but the staff will not listen to reason nor do they care about any billing concerns.

Rating:

5.0

Thank you. I'm sure I will use your storage facilities again in the near future.

Rating:

4.0

The staff was amazing, very friendly and helpful. I would be more satisfied with the access hours if they were extended until 10:00 pm. I noticed containers for pest control in unit, which leads me to believe there may be a rodent issue at this facility.

Rating:

3.0

Most of office staff are waste of space and the curly haired chubby fool can eat a d**k with his punk attidude.

Rating:

5.0

The General Manager is awesome! He moved mountains to help me. I really appreciate all the efforts he made to help make a difficult moment easy.

Rating:

1.0

I never used it I had it for two days and I got fully charged and I had it for two days and then I turned in my pass and told him we We didn’t need it it wasn’t gonna work for us

Rating:

5.0

Only problem was door was hard to put lock on and take off

Rating:

5.0

Helpful staff. Well run facility. The clean restroom in the office and sales area was much appreciated. Carts were always available. The alarm system actually works at this facility. The only (but small) negative was that access to our unit ended every day when the office closed for the day, as our very clean, well lit and air-conditioned unit was located behind the fence.

Rating:

5.0

Good clean space for your stuff and a friendly staff.

Rating:

2.0

Came from Florida and did not have my storage unit available and they said UHAUL DOESN'T TELL THEIR CUSTOMERS THE TRUTH AND LIE TO THEM ABOUT THEIR UNIT BEING Available. Their own branch called them liars. Trailer leaked water and now I half to deal with Insurance company. HAD to drive around looking for storage after driving 20 hrs straight. Never ever will I use or recommend u-haul to no one EVER.

Rating:

1.0

First off, this place was expensive, raised my price a couple times and they didn’t help anyone during covid when everything was shut down. You still had to pay the full price which was quite difficult at that time. Also, the vast majority of the employees are RUDE. Like they hate working there, but who wouldn’t when having to deal with an a-hole manager like Jeremy?! That guy was the worst to deal with! The worst encounter with him was when I was moving out and my movers truck was blocking the driveway. I understand that it’s a safety hazard, however all he had to do was ask nicely. Not come over and throw a God awful tantrum about how the fire department is there every other day! Then came over to my drive up storage area and threw another tantrum about how there’s a “corporate apartment” in “that” building and he needs to have at least one parking for them. Mind you, his employees had their cars parked in that area but he made us move our cars when we were obviously busy moving out! The best part of that? Well not 10 minutes after we moved a couple cars, another car gets there and parked in front of the “corporate apartment” area and low and behold it’s two of his employees. Are you kidding me?! This guy is a real piece of work. Another issue I had a couple times is that where the drive up storage was, there’s a chain link gate that’s supposed to be open until 7pm. Well it wasn’t a couple times which made it quite difficult to get to my space. Anyways, my main issue is the manager and the employees. They’re horrible to deal with, don’t rent here if you can avoid it! Expensive and terrible customer service!

Rating:

5.0

Very helpful and pleasant staff

Rating:

5.0

Thank you .

Rating:

4.0

The key card to access the facility never worked but thankfully I always came during open hours to have someone unlock the door for me. The staff was very helpful and the place was clean and temperature controlled! I would use it again.

Rating:

5.0

Excellent customer service... Thank you Sergio!

Rating:

4.0

Sergio is always professional and treats customers with great respect! He deserves 10 star....

Rating:

1.0

I did not mean to hit poor it was a mistake

Rating:

5.0

If I ever need storage again I will definitely be back to this location, thanks.

Rating:

1.0

I was over charge . I did drop on time problems with your app ,called customer service told me to come to store I did and got charge 20 because it was late and now I just check my account and was 150

Rating:

5.0

Thank You.

Rating:

5.0

Great service

Rating:

5.0

Awesome place would be great if it was 24/7 access but the current times work as well!

Rating:

5.0

Jeremy, the manager, runs a tight ship. Ronnie Aqil and the closing shift are professional and dedicated to making the customer happy and satisfied. The best UHaul facility in the San Gabriel Valley

Rating:

5.0

Very friendly

Rating:

1.0

I signed up for autopay and U-Haul made an error and did not do my autopay and charged me $30. Customer service said they’d deduct it from my next bill, they never did. The Covina manager is VERY RUDE

Rating:

5.0

Thanks so much

Rating:

5.0

Great staff no hassles good service

Rating:

3.0

we were not given our employee discount at the time of check out for our DC from California to san Antonio

Rating:

5.0

Shaun was Awesom couldn't have done it with out him so help Best ever thank you ....

Rating:

5.0

Excellent staff..professional, personable and caring. Thank you Shaun Harvey!

Rating:

5.0

I love the team at the Charter Oak store, they are very nice and helpful.

Rating:

5.0

very well kept

Rating:

5.0

I had a great experience with U-Haul of Charter Oaks. The staff was helpful and friendly and set me up quickly. They answered all my questions and I felt mostly secure storing my stuff there.

Rating:

4.0

Great service 👍

Rating:

5.0

Service was great. Everyone was very helpful and nice.

Rating:

5.0

Every person I dealt with was courteous and profession. They were very helpful in assisting me with identifying the best storage for me and found one that didn't require me to walk to far.

Rating:

5.0

I appreciate the opportunity to get good customer service

Rating:

5.0

Very good attitude

Rating:

5.0

i got a good service. thanks