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THOMAS RCustomer Reviews for U-Haul Moving & Storage of Chippenham
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
good service. everything was in order.
TRENT BThe drop off location in Midlothian was easy to access. It was raining very hard that morning but the facility had a large canopy for such events. The young lady that checked us in was proficient and courteous. All told, the return took mere minutes. I was pleased with the service.
JAMES DStaff was very helpful and provided well maintained equipment that was 100 percent problem free for our 2100 mile trip. We'll done and thank you.
SHAWN PGreat staff, very friendly and helpful!
SCOTT TIt’s not a place to eat or movie theater it’s a location to get moving equipment so its not about the building it’s all about the customer service.
JOSEPH LExcellent customer service, always greet you with a smile, highly recommend this location
MICHAEL LAlways have a good experience with the above location would highly recommend
MICHAEL FGreat service. Walked in without a scheduled reservation and the associate was able to accommodate me. Maintained a level head with the phone ringing off the hook. Thanks so much.
KEITH BVery nice people work there. All around good experience.
WILLIAM MThe lady who helped me was amazing. She was so kind and easy to work with.
JACQUELINE GThey were awesome and very accommodating, I had to drive from VB because every place within 100 miles were not available when I needed the hitch. Also because it was an Audi they said it would be 3 hours for the hitch install, but they took me in early and was done in less than 3 hrs. Very nice people at this location:) I would definitely recommend them.
Sonya BStaff is super friendly and knowledgeable.
DOUG EThere's was no gas in the truck but the young lady got me right 👍
Letice RThe people r very professional nice very helpful and I would recommend my friend to the place I like dealing with them
Deborah W | First ImpressionsI DON'T WANT TO USE YOUR STUPID APP WHEN I CHECK-IN AFTER HOURS. I DON'T WANT YOUR STUPID APP ON MY PHONE.
RAYMOND LCheck the equipment before you lend it out. We had a trailer tire delaminate all of its rubber down to the steel belts 25 minutes ito the trip We drove to the nearest uhaul facility which was the largest I've ever seen. They were very reluctant to help us out at first and told us to call roadside service. When service arrived the technician, a woman no less, had the wheel replace in 15 minutes.
CATHERINE MThe staff were extra helpful and went above and beyond for me.
JOSHUA RI just want to say I’ve used this location several times to get a truck for moving and each time it has been a great experience. Even when I came in just for boxes & packing tape, same great customer service at the Midlothian location at 6101 Midlothian Pkwy in Richmond Va.
EARLENE RMr Luedke was excellent. Very professional and caring. Ozzy the worker out on the lot was extremely helpfully and caring too.
JOSHUA TGreat
ROXANNE AI’ve been renting a motorcycle trailer from Here for a few years. My favorite location!
STEPHEN DI had a date and I was able to change the reservation with no problems or hesitations
TERESA LHire more staff members to handle the work load at this establishment. This will speed up the process of renting and selling products to the customers.
ELDRIDGE SInspect and test drive the rigs BEFORE renting them out. There were just a few minor issues with the nearly 100,000 mile truck that could have been fixed making the overall experience better. For instance, the driver side mirror assembly was loose making constant adjustment necessary all day. This would have been noticeable if the truck was taken out for even a short distance prior to being rented out to us. The team there was very nice and friendly. I’m sure that we will be back sometime.
ROBERT EGreat experience!
Monacan HThis is my favorite UHaul in Richmond. Everyone here is always so nice and helpful.
JAY MLove the long time manager here.5****
ERIC CI had pushed the wrong button on my order selection and it had changed me $15.00 more than I expected to spend on the truck but Miss Janice was very cool and did whatever extra she had to help me fix the problem.Thanks for having her to help me get out of the jam I put myself in.
JOSEPH LThis was such a big help. Everyone was super kind and quick to help. Ozzy at drop off made my whole day. Thanks!!!
ANDREW BThe uhaul truck was a piece of junk
MATTHEW RExcellent customer service. Nice and polite. Thank you for everything will go back and rent again.
KATRINA OGood service good equipment. Have no complaints, I don’t see how you could improve at this time
TIMOTHY WGreat service … clean vehicle…cashier was super nice great experience …couldn’t have been better
JORDAN BVery friendly staff and very helpful. I appreciate their assistance.
JUSTIN WI was in and out so quickly, that is the best feedback I can offer.😎
William LThe staff was very helpful by making me aware of a different option for a van instead of a truck that saved me a lot of money and still moved everything I needed.
JOSEPH WThank you for your service
George M | Overall ExperienceStaff was delightful and very helpful. Using your truck again on the 11th!!
MILLARD DThere's nothing that you guys need to improve because everything is excellent was excellent you are a wonderful and have great customer service I just want to thank you and appreciate everything you guys do for us 🙏🤗
KATHY MThe Guy that helped me was awesome, very friendly, and informed me on anything i needed or wanted to know. saved me a hour worth of driving time as i booked the wrong storage location originally. Thank You Mr.
Brittany M | First ImpressionsPréfect
souied m | Overall ExperienceNewer vehicles
DARRYL JAfter hours drop off
SARAH RStaff very helpful and friendly especially Ozzie.
MANUEL T | First ImpressionsI am not sure why I am being billed double the price.
KIM JClearer and transparent rates. I expected to get some money back, but I didn't I ended up owe more money and got nothing back, it was a very bad experience.
ROSA MRed better trucks. The one I had ran terrible and was a gas hog.
DIANA RThanks to everyone at this location for making my move and delivery successful. To the driver on my delivery and pickup dates thank you for all you did and have done. I have used u haul service since 2006, I have no complaints.
NaKina DFrom start to finish, renting and returning trailer, truck and the storage unit itself everything and everyone was top notch. Pull right up to return and you’re literally done with receipt in hand in less than 5 minutes. Very friendly and attentive this is a well run company.
David O | Overall ExperienceNo improvements needed.
DAVID MI Went in yesterday, was having a terrible day but everyone was so helpful and nice it just made my day better! Not sure who the guy was that took care of me but he was amazing and made everything easy for me, y’all are appreciated!
TEARA L | First ImpressionsHands down the best service EVER! Easy access! Thanks so much!
Britney S | First ImpressionsThe best way to move . With uhaul they have multiple options on how to move long distances. Best prices and trucks are reliable
Latoya M | First ImpressionsI been dealing with U-Haul for years no complaints
ARNICEA T | Overall ExperienceThe staff provided excellent customer service. We appreciated the recommendation of A+ Movers. They were professional, efficient, quick, very personable, experienced and on-time. They did an excellent job loading our truck. Our only negative was the outside restroom. It needs to be checked regularly and cleaned.
Joann M | Overall ExperienceSometimes they are very busy. I think sometimes they need more help and y’all should review this at the peak hours because they have people coming in pay a bill. They have people returning trucks they have people getting new units it’s a lot going on but overall everything was good.
Lois T | Overall ExperienceThe staff and Mr. Luedke, the Manager, were very kind and helpful in assisting me in getting access to my deceased parents' unit in order to clean it out. I will forever be a fan!
THOMAS E | Overall ExperienceKurt L.walked me thru the storage u it process, gave me very clear and easy directions to the unit, and explained access, security and hours and was quite friendly. The shop looked clean and well maintained, and the ease of drive up access makes me quite happy as a customer and will gladly recommend UHaul of Chippenham to friends and family
David O | First ImpressionsI really appreciate what they did for me when I lost my job and couldn't afford my payments so I fell behind for 3-4 months...but the took really good care of me...because I had things in my storage that could not be replaced...sentimental things and I got to keep all of it thanks to the management and staff at uhaul...and I'm very grateful and thankful
Shakiyla M | Overall ExperienceWell maintained and well managed facility. Everything was setup quickly and it was an easy process from start to finish.
John H | Overall ExperienceN/a
Alayjah S | First ImpressionsI feel I should’ve got some type of bundle deal because I rented a vehicle for a day and then rented a storage unit
James R | First ImpressionsI was very well please with the service I received from uhaul, working with me on my payments. THANKS TO THE STAFF
Anthony B | Overall ExperienceNone at this time.
Reginald B | Overall ExperienceThank you for your help and support 🙏🏽, everyone was extremely pleasant...
Wilfredo C | Overall ExperienceWater link from 319 to 306 storage which is the on I’m renting I tried to pay the insurance fee but no can help me
fuquawn g | First ImpressionsThanks 😊
Jackson C | Overall ExperienceThe staff here have been so helpful. Kind. Informative. Personable. It’s a pleasure!
Kirsten K | First ImpressionsJanet and Kyle were the absolute best! Many years ago, I had not so good of an experience at Uhaul, but they changed my mind for sure! They were efficient, kind and communicative with us throughout our journey, which wasn't exactly smooth lol and it was a long ride. They truly were a blessing to us! Thank you I hope they will be compensated or recognized somehow. We will definitely use Uhaul again because of them. Thanks again. The twins.
CASSANDRA D | First ImpressionsThank you for assisting me with my move in
Jazz J | First ImpressionsAlways helpful
Devon S | First ImpressionsGreat facility, excellent staff. The vehicles are all top notch and the storage units are in great shape and safe!!
PAUL M | Overall ExperienceThe truck was clean and the staff were very pleasant, however the lady that checked me in told me that the gas needed to be 1/4 of a tank so I put gas in there just for the staff to tell me that we don’t have to do that anymore. Not sure how true that is, however this miscommunication costed me an extra $15.
MICHELLE C | First ImpressionsI was extremely impressed by the friendliness and flexibility to meet my needs when I needed them met for the move.
DEANP B | First ImpressionsThey charged a visa card of someone i knew that wasn't mine, without my approval or thiers.
DANYELL E | Overall ExperienceMy first experience of renting a storage unit. I would definitely return if I need to rent again.
Antwan J | Overall ExperienceEverything as described. Very easy and helpful. The staff are helpful and accommodating.
MICHAEL S | Online Move InThe employees were very pleasant and helpful
Donna B | Overall ExperienceThanks uhaul
Tonya B | First ImpressionsThank you, Ms. Janice/Janet for always being kind and understanding!
SEAN L | Overall ExperienceI was there from 2012 to 2023 and have appreciated all contact with Kurt, Janet and any staff employees. Thank you for your assistance.
PATRICIA B | Overall ExperienceYour staff is. very friendly and helpful
Donna V | First ImpressionsHave not moved in as of yet. Looking forward to using as storage.
Dorothy M | First ImpressionsLady in front desk was very friendly and helpful, The facility was clean bu i would recommend to check and fix the ceiling.
IVANIA J | First ImpressionsCompliments to your staff for letting me know I didn’t have my storage unit properly locked. And compliments to Josh for always being so kind and thorough with the three truck rentals I’ve had over the past couple months. He’s a good man.
Steven P | Overall ExperienceGreat service
Ann K | Overall ExperienceI'd recommend Uhal on Chippenham to anyone🥰
RAKEEM A | Overall ExperienceOne of the nicest Uhaul teams I’ve ever met in my 30 years of using Uhaul
Michael P | Overall ExperienceThe customer service at this locattion was excellent!
SHAWANN W | Overall ExperienceI had a not so nice visit on the first round then I had to go back on that same day and the African American Gentleman assisted me and it was nicer. Then I received a call from the District Manager who was intune to his employees and just let me say he listen to his customers. I will visit again
Pamela V | First ImpressionsKeep up the great work
Tamiki W | Overall ExperienceI’ve made two trips to the facility and both times the two associates working inside the office were simply awful. They were both rude and inconsiderate. Jason was the name of one of your associates that I had the misfortune of dealing with on my last visit.
Ierne M | Overall ExperienceI gave price and information to another neighbor who was moving.
Glenda W | First ImpressionsThe location and space was great. Unfortunately the price wasn’t as good as I would have cared for.
STEPHANIEJEAN D | Overall ExperienceMs. Cynthia Fobbs was nothing short of fantastic !!
ERIK J | Overall ExperienceKurt and his staff are very kind, helpful and professional.
Jamika M | Overall ExperienceThis uhaul experience was much easier than I expected because the staff was helpful and courteous. Mr. Ludtke is an exceptional owner and I would not hesitate to do business here again!
YOLANDA V | Overall ExperienceVery friendly staff. There was a error with completing the storage unit and i was charged but the store manager reached out promptly and resolved the issue very quickly. Excellent customer service! That experience has certainly gained my trust and appreciation to continue using UHAUL.
Natasha I | Overall ExperienceThanks for the excellent service awesome I will recommend this service to a friend.
ANDYLEE H | First ImpressionsExcellent customer service, helpful staff and spotless facility. Convenient hours, so much better than our last storage experience at a different location. 5 stars!
Olakunle A | Overall ExperienceKurt and "Ozzie" are usually the ones there to assist. Great folks and helped me tremendously during my relocation. I would recommend this U-Haul location to anyone in Greater Richmond.
William L | Overall ExperienceThe manager was very friendly and he will go out his way to a customer. The staff as well were friendly and greet the customer service
Denise A | First ImpressionsThe guys at Midlothian uhaul was a pire blessing, thank you greatly champions
ARTHUR C | Overall ExperienceThe only part I don’t like about it is when you move your things out before the next month you are scheduled to pay they don’t prorate and give you some of your money back.
MELODY B | Overall ExperienceStaff was very knowledgeable and accommodating. Answered all questions and concerns
Jacquelyn P | First ImpressionsOnly concern was, uhaul provided me with a lock with just one key and the associate stated they didn’t had a key. There’s a missing key somewhere and I’m not allowed to use my own lock. The comfort was the cctv system.
William L | First ImpressionsI let them know that I didn’t need the storage 2 months ago and I told them that it was cleaned and no longe in use and they’re still trying to charge me for the storage unit.
Lashanda M | Overall ExperienceWonderful experience, great customer service
BRUCE W | First ImpressionsFriedly staff and convenient
Willie D | First ImpressionsIt was a good experience
Dan K | First ImpressionsJanet was the lady I spoke with on the phone and she was a delight and very very helpful. I had reserved a truck at another facility and when I got there they didn't have it. You all saved me. I will absolutely be back the next time I have a need. The manager was the gentleman who helped me when I got there. He was also very very helpful. A fantastic experience. Thank you again
JACKIE M | Overall ExperienceOzzie and Kurt were extremely accommodating. Walking into the site, I had to sign my storage lease, head down the road to unload at the storage site and then return my trailer to another location. Kurt and Ozzie made it easy for me to do all 3 at one stop. The site was also EXTREMELY busy at the time of my arrival. Ozzie was super organized and engaging with conversation. Five stars!!
William L | First ImpressionsVery friendly and helpful staff
Joel K | First ImpressionsKudos to Uhaul and your staff, I will recommend your services to all of my friends, I really like the card swiping option to access the storage area.
Gary R | Overall ExperienceA couple of times the lights didn't work when I went to the storage, but staff came to check it out immediately. Staff was usually very nice and responsive.
Dominique R | Overall ExperienceThe Staff at this location is astounding!! The staff displayed courtesy and were very helpful. The U-Haul establishment is very lucky to have a team who appear to love their jobs and are happy. They communicate well and are problems solvers(they assisted me over the phone will a ACH draft billing issue). the problem was solved in less than 15 minutes without being transferred. This type of customer service in today's America is becoming extinct. Please, what ever management is doing to keep them happy please continue to do it!!! :):):)
deborah s | Overall ExperienceI love Mr. Kurt is the best you should have a 100 more of him at each location... This is the ONLY UHAUL STORE I GO BECAUSE I NO IM GOING TO BE TAKEN CARE OF BY MR. KURT & HIS STAFF !!!
APRILESTELLE W | First ImpressionsHad a great experience and everyone I encountered was professional and helpful.
Amanda L | First ImpressionsBeing the former manager of this location it was in very good condition and the store manager Kurt is an asset to your company and has trained his employees very well. I will always go to this location.
Kenneth W | Overall ExperienceMr Kick is allsome his attitude is the BEST....
APRILESTELLE W | Overall ExperienceGreat Job, I'll be back.
DENNIS H | Overall ExperienceExcellent place.
HERNAN G | Overall ExperienceVery good service
Harold L | First ImpressionsI want to take this time to thank Uhaul for their service they provided for me for over the past six years. Uhaul always kept me informed when changes occurred with with office hours and with annual charges. I would definitely refer a friend if they needed Hey safe and secure a place to store there items.
INGRID S | Overall ExperienceI have always enjoyed doing business with gen Manager Kurt for many years. His professional attention to his customers is what makes me return
Charles B | Overall ExperienceGreat facility and entry is a breeze. Incredible staff
RONALD P | First ImpressionsNice place for storage. The height of the storage is great for stocking.
Anita R | First ImpressionsAwesome, easy experience with this UHaul location.
Starrias M | Overall ExperienceEveryone was extremely friendly, and I would highly recommend everyone to use your service. Prices are great compared to renting from stores. Thank you all and Merry Christmas!!
ROXANN K | First ImpressionsEasy experience overall. I was able to drop off and pick up U-Haul trucks from this facility as well as rent a storage unit for two months. Everything was in clean, good condition--no complaints!
Kelsey H | Overall ExperienceThis place is AWESOME. Always helped me when I had questions and the payment process was so easy. If I had to find another facility in the future, I would use them again. Thank you so much!
Kim M | Overall ExperienceMy 20 yr. storage relationship with Uhaul til moveout: A+. Staff, (esp. Kirk & his family) were ALWAYS pleasant, available, and willing to assist. Fees, higher than others, but service is impeccable.
CARIL H | Overall ExperienceAlways great doing business with Kurt. ( Manager)
Charles B | First ImpressionsGreat customer service!
Kayla B | Overall ExperienceThe process was quick and easy and took no time at all. The storage space was also clean and met my expectation. I would definitely recommend them.
BRENDA G | First ImpressionsThis is my favorite storage in Richmond not any Uhaul only Chippenham Uhaul
Vanessa T | Overall ExperienceU-Haul makes the moving process so easy. The employees are friendly, and are very helpful. This has been true of every U-Haul facility I’ve interacted with, a total of four.
catherine j | Overall Experiencevery friendly and helpful
MARGRET D | Overall ExperienceThe employees were very unprofessional and kept me waiting for over an hour to open my storage space.
Latoi R | Overall ExperienceThey took great care of me. Especially after my experience at another facility.
KOCMEKICA P | First ImpressionsIt was a rewarding experience.
Loretta G | Overall ExperienceI stood in line and was the only person in the store. Two employees were outside talking/smoking and the one person working counter was doing, I don't know. Never a friendly experience whenever
Terrance S | Overall ExperienceMy only disappointment was that I had my space for eight months and had to vacate due to rent increase and I have two spaces, I could see after a year, so it was a inconvenience
VALERIE D | Overall ExperienceThere were no problems while I was renting my storage unit and the people are very friendly.
Karen R | Overall ExperienceVery helpful and efficient. I Highly recommend them
Paul S | First ImpressionsEverything is OK. Onlyone issue. We ordered indoor parking for my car but when I went to the office, they didn't have indoor parking. So I have to park my car outside.
Mao T | Overall ExperienceCustomer service was great
CASAUNDRA w | First ImpressionsGreat place to rent
Joan B | Overall ExperienceThank you for your Great customer service..
Felicia C | Overall ExperienceThe facilities are fine. My problem lies within the payment policy. Once I fell behind, I wasn't allowed to do a partial payment. Which caused me to NEVER be able to catch up. Lost EVERYTHING!
Delavon G | Overall ExperienceKurt was great and reached out to me in a helpful and timely manner. He also worked with my sister to get everything sorted and save us some money. Highly recommend this company.
Kathleen D | Overall ExperienceNo complaints.
Zachary S | Overall ExperienceFrom Danville store to Richmond store customer service was magnificent. Thanks you!!!
Sharmika R | First Impressions.
KEIRRA H | Overall ExperienceEveryone at Chippenham Uhaul is Wonderful to work with as always and especially manager Kurt and assistance MGR Jannet is the Greatest Helper. Thank you all, Sean
Sean Y | Overall Experiencemanager kurt was the best
Kevin M | Overall ExperienceAfter being a loyal customer for over 8 years, John admonished me about my tone, because I questioned an added charge to my credit card. Kurt had always provided me with the BEST service for years.
LINDA N | Overall ExperienceThis was the worst experience that I could have imagined, clearly defined in comparison to a baseline appraisal of "a secure place to store my things, temporarily". Get the act together. thanks, P
paul p | Overall ExperienceJohn was absolutely terrible, during our interaction, he reminded me several times that it was almost time for him to leave. He charged my card, $200 when i specifically told him not to.
Kaitlyn M | Overall ExperienceEveryone was very helpful in meeting my needs.
Robin R | ReservationStaff was always rude when i needed something
Blake V | Overall ExperienceMain gate was broke, with a dummie chain. Security door where use your card to get in was broke...I was late the last month and they put a lien fee the day new rent was due the same day we moved out.
kenneth w | Overall ExperiencePleasant, clean and always well stocked with trucks & merchandise. Helpful staff, safe facility and friendly staff. I would recommend this location over all of the others. This location is tops!!!!!!!
TREY F | Overall ExperienceThank you for the 1st month free Storage... I have been using them for years Great customer service
Saqib T | Overall ExperienceThe staff where very helpful and polite I appreciate there help
NIOVIS R | Overall ExperienceThe staff was very friendly and professional and went the extra mile to accommodate my needs, and I greatly appreciate it. My move went very smooth thanks to you and your staff and facility.
stephen k | Overall ExperienceThe only reason I would not recommend your storage would because its very expensive for such a small space. Everything else was great.
PATIENCE H | Overall ExperienceStaff was accommodating.
SUZETTE S | Overall Experience