Customer Reviews for U-Haul Moving & Storage of Cocoa

Rating:

5.0

Great experience with this Uhaul location in Rockledge. Any recommend! Dr. O.

Rating:

5.0

Excellent experience!!

Rating:

5.0

Excellent Customer Service!

Rating:

5.0

Well done!

Rating:

5.0

Thank you

Rating:

5.0

Quick and courteous service

Rating:

5.0

1st woman helping another customer in front of me seemed to take 3 tries to get his rental right, while I was waiting in line. Another woman came to help me (an owner I think) and she was great, fast, efficient and friendly. 6x12 trailer was a beast for 1000 mile ride. Excellent!

Rating:

3.0

Check-in employee didn't seem trained on her job. Had to start over more than once. Took much longer than it should have to get paper work finished. (Why did I have to provide my credit card to her personally when I had already entered the numbers when I reserved the trailer?) Binder strap ratchets on trailer were EXTREMLY hard to use, very dry, needed some lubrication. Other than that the trailer pulled easily and worked flawlessly.

Rating:

5.0

Easy reservation,pick up and return. Friendly staff.

Rating:

4.0

Trailer was clean, but had 2 marker lights (amber, upper lights) inoperable.

Rating:

5.0

Thank You

Rating:

5.0

The guys were very good at getting our car mounted on the carrier.

Rating:

5.0

Everything went smoothly, as hoped. The sales clerk was friendly and attentive, while making us comfortable with the experience. We use this location again.

Rating:

5.0

Nothing. See above.

Rating:

3.0

The advertisement says renta UHaul for $30. I should be forward/truthfull in saying what the per milage rate is and when that begins. I had to pay $150 for 6-hour local rental!!!!

Rating:

5.0

Everything went smoothly

Rating:

5.0

100% perfect experience. James was great! Pricing was great! I will use this location again guaranteed!

Rating:

4.0

Very pleased with the truck I rented.

Rating:

5.0

I’ve returned several trailers here. Staff is always professional and helpful. They discovered and resolved a problem caused when the originating dealer entered an incorrect trailer number into the system.

Rating:

3.0

Need more staff. Long line for returns. Only one person working inside the store.

Rating:

5.0

Conveniently located and my return was smooth

Rating:

3.0

This location seemed understaffed, as it was hard to find assistance here.

Rating:

1.0

Extremely poor customer service and other issues. Would appreciate a phone call from management to discuss.

Rating:

5.0

The truck was very clean and smelled so nice! The customer service in store was friendly and knowledgeable!

Rating:

4.0

I brought my trailer back at 6:58am for a 7am drop-off. I walked inside, but after seeing two other customers waiting in line I remembered that I could just use the app to drop off the trailer myself. So I walked back out. When I turned around the corner, one older gentlemen (white mustache) in U-Haul attire already had unhooked my trailer and was walking towards the building. He asked if I was ok with receiving my receipt via e-mail. I agreed, he said he would do that right away. I drove to my next appointment when I saw a credit card charge for about $40 from U-Haul, charged around 8:30am. I immediately called the U-Haul location and asked about the charge. The associate looked into the account, but could not find it. After some digging, it turned out that the drop-off was not completed successfully, the rental was also still listed as active in my app and I had not received the receipt via e-mail. So the associate on the phone completed the equipment return and told me that they would undo the $40 extra day charge. He pointed to the internal system being buggy sometimes. Maybe a corporate IT admin may want to have a look into this.

Rating:

5.0

Justin was great.

Rating:

5.0

Hire more guys like the guy from Connecticut who helped us!

Rating:

5.0

Convenient location. Friendly and helpful staff. We'll maintained equipment. Reasonable rates. I'm a happy repeat customer.

Rating:

5.0

Dropping off the trailer after hours was easy. It would have been nice to have like a motion sensor that would illuminate the parking lot at night.

Rating:

5.0

I appreciate the team who attached the trailer to the UHaul and made sure we were set for our trip north.

Rating:

2.0

Once again, the tow dolly we rented had issues. One tire was bad and the tail lights didn't work, even though the guy said they did when we hooked up to it. Not very well-maintained equipment.

Rating:

5.0

Everything worked

Rating:

4.0

You need to provide a ramp for the 6x12 trailers. And also an adjustable tongue wheel so you can lift the tongue with the adjustable wheel instead of lifting it by hand.

Rating:

4.0

Staff was excellent BUT not enough staff. Both times I came there - to pick up and to drop off - I walked into the main door and no workers could be found. I looked in the office. Nobody. I looked in the break room nobody. I watched all the minors on the screens. Nobody. Took a while and finally somebody showed up

Rating:

3.0

When the U-Haul worker connected the trailer to our car, they attached the the chains too low.. as we drove the chains were hitting the ground, flipping up and down…. they pulled out the wire controlling the lights, and destroyed it.

Rating:

5.0

Customer Service at this location on a sunday was incredible! The staff were fun and entertaining. Helped get me all set up with the trailer and made the experience an easy process!

Rating:

5.0

Great team

Rating:

5.0

Great

Rating:

4.0

Checking the vehicle out and back in via the app is time-consuming. It is cumbersome and disappointing, given that it is supposed to make the process easier. It was faster with counter service.

Rating:

3.0

Staff was ok, but not very friendly. Seemed to not want to be there.

Rating:

4.0

Not the Dixie lane locations fault but the reservation system needs to be improved. Pick up location changed. New location didn’t have refrigeratior dolly I had reserved so had to cancel reservation and go to Dixie lane. A lot of needless frustration on pick up day

Rating:

5.0

Great experience. Totally satisfied with everything.

Rating:

5.0

Very nice employees

Rating:

5.0

Excellent experience. From the pick up to the drop off, the staff members were very courteous and friendly. Nice to see employees enjoying what they do because it showed.

Rating:

5.0

Great service. Fast and friendly

Rating:

5.0

Quick and easy

Rating:

5.0

the service fella was professional to a "T" he was friendly and incredibly helpful. I cannot remember his name but I would like you to recognize him for his professional service to us.

Rating:

5.0

Quick and nice. Great experience

Rating:

5.0

Told the manager about Truck and Daytona store she said she would note it . Also rented storage unit which I had for 3 x months so Uhaul made more money off me.

Rating:

3.0

Nick is Rude and had a very unhelpful, unfriendly attitude. He straight up lied to us about availability of a truck for a daily rental. He also was very short with us when we asked for information on motorcycle trailer rental. He did not bother to offer ALL the particulars of trailer rental. We stepped out the door to our truck, I got online and immediately rented the exact truck sitting in the parking lot that we inquired about inside. Nick said there were no trucks available for the day that everything was reserved. Apparently, he just did not want to be bothered. Nick is NOT an asset to your team. When we went back inside to get the keys to the truck we were told was not available, Nick then took off outside for a cigarette break. I know this because he was standing just outside the office front doors smoking when we were escorted out to the rental truck by the employee that helped us.

Rating:

4.0

Very nice service

Rating:

5.0

You man rendered great customer service. 100

Rating:

5.0

Everything was great. Extremely helpful and polite, all good from this location.

Rating:

4.0

Na

Rating:

5.0

Lots of help and friendly people.

Rating:

5.0

Very friendly staff.

Rating:

5.0

Justin & Cody were very helpful and knowledgeable to your services. Overall experience was a great one I would recommend your services to family and friends.

Rating:

2.0

Bathroom was really not clean on one occasion. Doors were often left open. My unit didn’t have a light. Often I couldn’t find staff when needed. Had to wait in long lines to get questions answered. On my move out day the kid behind the counter was super rude when I asked if I would be getting an email receipt. Then telling his coworker as I was leaving I wasn’t trying to be rude but.. and when I moved in they parked my pod on a downward slant making it super frustrating and taking longer to move it into the unit. Oh and it was bolted shut and took forever to get a staff member to unbolt it.

Rating:

5.0

Extremely helpful and kind staff. Very efficient and answered any questions I had.

Rating:

5.0

The people here are always so kind and helpful with service.

Rating:

4.0

The staff was friendly and accommodating. However, the facility needs dramatic updating. The storage unit I was provided had signs of significant water damage to the drywall and strong mildew smell. Once again, no fault of the staff but the facility needs updating with regards to exterior doors, storage doors/locks, exterior/interior paint, tiling, needs interior security cameras, and the WiFi signal needs updating. While checking in, the staff had difficulty gaining a stable connection to complete equipment check in. Staff stated that the WiFi connection was bad and had been reported numerous times without response. An updated WiFi connection would dramatically improve business services and allow staff to process more transactions throughout the day equaling more money.

Rating:

5.0

Staff was exceptionally understanding and helpful to my needs,for which I am very greatful.

Rating:

3.0

On weekends you can pretty much guarantee the doors will be propped open with no one policing the entry/exit. Staff are friendly but not well trained, the computer system causes confusion and often requires many team members to work with the same client. I do not recommend this facility.

Rating:

5.0

The staff and management were very helpful and did everything in their power to make sure I had everything I needed. I will definitely recommend family and friends to use this particular Uhaul facility.

Rating:

1.0

When moving into my storage unit. I arrived at 6pm and I knew they closed at 7pm. I was completely done the truck empty but the staff outside smoking at EXACTLY 7pm refused to check in my truck. They informed me to do it via the app. As I was checking in the truck they continued to smoke outside. They went in side and I had a issue with the app. So I walked in and the one woman LOUDLY Yelled WE ARE CLOSED AND YOU CANT BE IN HERE. while the doors where unlocked. COMPLETELY RUDE and NO CUSTOMER SERVICE EVER....

Rating:

3.0

Went up on storage fee just about every few months. It’s like they were purposely trying to remove people to make room for others or something. Attitude wasn’t the friendliest when approaching front desk and that was the “owner” himself. Not welcoming at all.

Rating:

4.0

Some bugs managed to get inside the storage units occasionally due to gap under the door being relatively large. No visible cause other that the door gap. Still satisfactory service and staff

Rating:

4.0

No light in storage unit.

Rating:

5.0

Very friendly staff, and dedicated to provide quick and easy solutions.

Rating:

1.0

Worst experience ever. I booked Merritt island online and get the office and they don’t have my unit available. They gave me another unit in the office location and it was disgusting. At the last minute I had to call around and get a new unit elsewhere. I better not get charged for this unit.

Rating:

1.0

I better not get charged for this unit. I came in and there were no units available. I booked a specific size and it said it was available and then I get there and it wasn’t. This is the second time this happened with this particular U-Haul. Never will I use U-Haul again. Last minute I had to call around to get a new place at a super clean nice place. Thanks for nothing!

Rating:

5.0

Everyone was friendly and made it easy to move in and out. Genuinely had no issues here!

Rating:

3.0

The newer staff members was not familiar with the processes for issuing storage. When I asked how long they worked there they said a month. It would greatly benefit your team to have everyone on the same level. I had movers being paid by the hour and I had to wait until the person that could issue the storage returned from lunch. This could have been avoided with proper training. Otherwise the staff was very helpful. Corey & Sutton did the best they could.

Rating:

5.0

Helpful staff. Extremely clean facilities. Highly recommend!

Rating:

5.0

Everyone was so nice

Rating:

5.0

Very helpful !😄

Rating:

5.0

Very friendly and helpful staff. Facility is the cleanest I have used. Highly recommend the Rockledge Florida facility.

Rating:

2.0

I was promised a lock that was not in the unit and when I came into the store after calling ahead and taking time off work I was told there were no more locks which left my unit unlocked.

Rating:

5.0

Misty is just an amazing person and is always helpful and friendly.

Rating:

5.0

Please get the air conditioning fixed in my section.

Rating:

1.0

The inside of the facility was always over the Temperature range on the thermometer on the wall . During the day the temp was unbearable to stay in for any length of time , so if I needed to move stuff there or around in there it was in evening . It did say it would be temperature controlled so I don’t feel I got my moneys worth since I paid for it . For this reason I won’t be recommending uhaul. And also I. The beginning we served a ground floor rental unit and that day when checked in the man said he only had one unit left and it was upstairs I’m disabled and stairs are difficult for me but he didn’t seem to care .

Rating:

5.0

Secure facility with very helpful staff, especially Dave! Thank you!

Rating:

2.0

Access to units is very difficult. Up stairs down stairs doorways not large enough for large furniture. Rented unit had to cancel and find something more adequate

Rating:

3.0

I waited for help for 25 min when i was trying to rent the unit because I am disabled and needed a down stairs unit and no one knew if there was one available then when there was finally someone to answer the question he didn't even stop walking and talking on his phone he said "nope" the guy helping me said what can she do he said " go somewhere else" if I wouldn't have needed something that day I absolutely would have gone somewhere else

Rating:

3.0

The staff was absolutely terrible. There were 4 people working and no one was interested in helping in any way shape or form when we were having difficulty entering the facility. They even lied and said there was no other way to access my storage unit. The person cleaning the windows actually told myself and the movers I had hired the other way to get in. The staff inside finally let us in this way and then were terrible when we tried to find the best route to exit. This is not the first time I have had issues with the staff at this site. Someone needs to evaluate the quality of their employees.

Rating:

5.0

Alexa was amazing. We were displeased to find out a booked reservation did not guarantee a unit after moving from PA. She listened to us, addressed our concern, stayed very professional and got us a solution we were happy with. In the middle of helping us she had another customer rudely and continuously interrupting and she addressed that with poise. Afterwards she gave us a full tour to ensure a successful transfer. She is a value to your business.

Rating:

5.0

We stored an extra mattress for a year… and it came out as good as it went in!! No animal or bug damage… facility is clean and the staff was always super friendly!!

Rating:

2.0

Its Obvious that everyone working here knows one another thru family cousins what not. This was booked out of town. Im pretty sure we requested an air conditioned unit. A fan!? In Florida!? No. I would never recommend this to anyone I care about, let alone, passing strangers. Sure, a free month because they screwed up my intake! I cant wait to get my stuff out of there. Uhaul is Great! This place SucKs! Sorry...

Rating:

1.0

I stood 35 minutes with a frustrated employee who didn't know what he was doing and no one helping him but rather interrupting him to ask questions for their customer. My daughter and dog were out in the 98 degree heat all this time. I am disabled and needed a storage unit on the ground floor. They didn't want to go look and see if there was one so the boss came in and when he finally got off his phone said " well you can take upstairs or go somewhere else" I will never use that uhaul again

Rating:

4.0

Found cockroaches outside unit when unloading.

Rating:

4.0

Parking and access to doors for loading and unloading were blocked a lot by U-Haul trucks, so access was not convenient at times.

Rating:

4.0

Access code had not been activated by U-Haul corporate by the time we unloaded and departed the storage facility. Codes should be activated quicker for best customer service.

Rating:

3.0

It was a little to hot needs to be cooler

Rating:

4.0

In order to rent a climate controlled storage space large enough for my needs I had to put my stuff 30 miles from where I was moving to after traveling from the Gulf coast to the Atlantic coast even though there were several storage facilities much closer.

Rating:

5.0

Wonderful staff and convenient location.

Rating:

4.0

Online rental was easy but i really wanted to talk to someone on the phone because i wanted to see about getting another unit next to the one i already have. after being on hold for 45 minutes the first time, i hung up. i tried again later in the day and it was the same thing. i called the Uhaul headquarters in Phoenix. i told him to try calling to v get

Rating:

5.0

I am relocating to the Melbourne area from the Clearwater area and had hopped to find a storage area closer to where I was going to be living. Even though I called to reserve storage space more than a week ahead of my moving date the Rockledge/Cocoa facility was the only one with a climate controlled space of at least 10 x 10 available within 30 miles of the facility in Melbourne at the intersection of Babcock and Palm Bay road. Perhaps that Melbourne facility needs to expand their accommodations !!! Otherwise everything was fine. Thank you!

Rating:

5.0

Nice and helpful staff. Would recommend to anyone.

Rating:

4.0

There is no lighting inside the the locker. This makes it difficult to find specific items.

Rating:

3.0

Everything was great until I rented a storage space. I purposely went into this location 3 days prior to moving in to see about a storage space. I asked for the $89 storage space and if they had it one the first floor, since I am renting this for my mom who is moving in with me and can not go up and down stairs, because she's going through cancer treatment. I was told yes and shown a unit on the first floor. I even made a reservation for this storage unit. On the day I arrived with my mom's things I was told that the unit I was shown is not going to be $89, but approximately $160. Unfortunately we had to rent a unit on the 2nd floor, which is not good, since there's no elevator at this location.

Rating:

4.0

Inside the units light would be helpful.

Rating:

5.0

Dave at the Cocoa location was a great help.

Rating:

5.0

N?A

Rating:

5.0

Any time that I need to move something or somewhere or that I need storage the only place I think of is u-haul. I have never once had a bad experience.

Rating:

5.0

Very friendly and helpful personnel

Rating:

5.0

Pleasure doing business with your folks.

Rating:

5.0

Everything has been positive and professional.

Rating:

5.0

Great experience! Customer service at the store was great. I apologize that I do not remember the gentleman’s name who assisted me. If you’re able to look that up. Please thank him!

Rating:

5.0

I could no longer use uhaul due to finances and injury but you always had Great service. Wayne perel

Rating:

5.0

Well trained staff! Efficient, friendly and accommodating during stressful time.

Rating:

2.0

So after attempting to close my storage earlier than a month since I found somewhere to reside ONLY 3 DAYS after paying the entire $135 for my unit I was told by the people over the phone & the manager at the Rockledge location that I was unable to be prorated any amount & that it was up to the location manager. Next from the very beginning I was offered a one way deal so that when I used the Uhual truck my first month of storage is free. After arguing & still paying the money upfront 2 weeks later I was told it was stay on my account instead of being refunded back to me. I will never tell anyone to return from here. Also if your going to offer such large units atleast have a light in the back of the unit! I only liked for one or two people to assist me at this location. One of the guys I no longer see he left & Darryl. Darryl is beyond nice & helpful! From returning the uhual unloading it as well & any time before I left. Please let him kno his hard work is never unnoticed!

Rating:

5.0

Definitely satisfied

Rating:

5.0

I appreciate every thing about Uhaul Storage and everyone was always friendly with us. I want to thank everyone who works for being so helpful and friendly.

Rating:

2.0

After having my unit broke into twice, nothing was done. Not a phone call, as promised, from management. No response from the c/s line. But it's all for the best right? "The new facility will be open soon, and we are referring are current good customers to move there." Shady business practices at best. I thought you might have at least tried.

Rating:

4.0

Great place

Rating:

1.0

Always someone new that is not well trained. The storage unit has broken bricks against the back wall and a pipe (of course the employee had no idea what runs through the pipe). Embarassing

Rating:

5.0

Very clean facility and very friendly helpful staff

Rating:

5.0

Daryl and J were amazing ! Courteous, and helpful. Not like the experience I had coming from Paducah, Ky. It renewed my faith in customer appreciation and professionalism. Two promotions?! Great exp

Rating:

5.0

Great!

Rating:

2.0

Access hours changed.Key pad broken.Second floor not secure. Manager needs customer service training. Storage unit broken into because not secure units.Closing took over 2 weeks for to do their job.

Rating:

5.0

Greg and Daryl are excellent professionals

Rating:

5.0

Good storage facility

Rating:

1.0

Service was poor. When trying to resolve issues with u-haul you could not get a hold of anyone because the phone was always being transferred to customer service. U-haul breaks promises.

Rating:

2.0

Unable to contact a person when I call that is actually in Cocoa, left messages with the answering service and still never a call. Rat traps in my unit. Horrible when moving, locked doors on us.NEVER

Rating:

5.0

Do young lady who helped me was very helpful knowledgeable and polite. She made sure everything was just right took me back today you need to look it over and showed me how to use the keypad and I app

Rating:

4.0

Thank you all for your assistance

Rating:

2.0

not happy. The key pads do not work all the time. I was lied to about the time I could access times. I was told 7to10. Now it's store hours. Had to take off work to get moved. Not impressed!!!!!!

Rating:

5.0

Great customer service very helpful will recommend this facility thank you

Rating:

5.0

Very professional, friendly and helpful

Rating:

5.0

great experience....they were prompt and helpful

Rating:

1.0

Parking was horrible. Hours were not convenient. Staff was unprofessional.

Rating:

4.0

The first month "free" storage after trailer rental with required insurance purchase was an unpleasant surprise.

Rating:

5.0

The employees were very friendly and helpful.

Rating:

4.0

There should be water for the people using the storage and working hard ..my suggestion

Rating:

5.0

Tom and David were extremely helpful and personable! Thank you!

Rating:

5.0

Customer service was outstanding!

Rating:

2.0

Alll of our belongings were covered in cockroaches, scales and some sort of poop pellets. We have to throw all of our furniture away. Never in 13 years living in NC did we have one roach. Speechless

Rating:

1.0

Ubox guarantee delivery was a hassle. I spent 1 1/2 hours on the phone trying to get the refund. Poor customer service and lack of knowledge about the product.

Rating:

5.0

Clean and helpful staff

Rating:

2.0

U box was not at location as promised when it was at the location they would not unload it that afternoon had to wait until the next morning and was charged for the trailer twice .

Rating:

5.0

Staff was awesome. Great service.

Rating:

1.0

I reserved a 17'. Later to find it was 15. My reserved rental unit was 1st st floor but ended up 2nd floor and no elevator. I was measured at $60 furl. Put in 30 to full but was stil charged $31?

Rating:

5.0

Easiest turn-in possible

Rating:

4.0

At times it was busy, and U-Haul rental transactions are not fast. Therefore, if you're in line waiting, it can be a long wait. Even if there are only a couple of folks in front of you. Seems like

Rating:

5.0

Special thanks to Hudson. He was extremely helpful, patient, professional. He made what could have been a stressful process go smoothly.

Rating:

5.0

Always very helpful and friendly.

Rating:

1.0

Worst place ever been wouldn't recommend to a nyone

Rating:

2.0

I set up an automatic payment the very first month and it never was completed and every single month I was charged and over payment and I never received this back so every single month for 5 months I