Great service!!
ASAMI BCustomer Reviews for U-Haul Moving & Storage of Coconut Creek
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Some our furnace was damaged on the trip from Phoenix to Boca. I don't know if this was due to poor packing by our movers or jostling by U Haul.on arrival.
Margaret BNone
Avisain Ftruck rental experience met all expectationas
richard bPrepare better, truck was blocked by truck with no key. Took longer than expected to get out of there
Jeffrey BThe people inside de office , is very nice
marijane sThey need to not be on the phone the whole time while moving. And I had to go make sure they were doing what they needed to. Overall the men were nice and came on time
Saidy TThe staff was very friendly and took care of all our needs.
Glenda N | First ImpressionsGreat experience! There were two staff members who went out of their way to help me and it was much appreciated ! They had not even started their shift yet. Great location. Thank You!
Drew BI arrived early for my 8:30am reservation and as always was a little confused about how to do the automatic pickup. There were two employees on site who were early for their 9am shift and they were very helpful. I didn’t get their names but a woman and a man went out of their way to help me. This is the second time using this location, it’s my favorite. Returning the truck was also a breeze. Thank you !
Drew BGreat services
Clever ANa
James EKaelynn, the staff there at 11:30a on 4/4, greeted us with such joy. Was an easy, quick and seamless process.
Bianca TThe manager of this location is just terrible. Very poor communication and attitude for me as your customer. Really terrible.
David CNot necessary improve but one thing that got me was the 20.00 charge for overnight drop off. I get it money, company, payroll etc. but for hard working blue collar people that use your service and drop your truck off after hours after working on our move is a kick in the ball. The last thing we want to do is try to return the truck during hours. Is a great convenience to be able to drop of your truck after hours. Other than that. Everything was great.
Fernando DThe community furniture exchange is a recipe for disaster of bedbugs and filth, and that alone would have had me change facilities, but the drunk people on my floor blocking my entrance to my unit made it absolutely a non-starter but I appreciate how quickly they allowed me to cancel the contract without incident . I’ve been renting trucks here for years and that has been easy and great this just wasn’t going to work for me
Jill L | Overall ExperienceI already moved out. Please let my account reflect that. Renting trucks all these years has been great the storage experience was absolutely unacceptable to me but thankfully the contract was rescinded without incident
Jill L | Online Move InExcellent Customer Service at this location. Very Happy
Paul NFirst of all I had a reservation at 12 and didn’t get a truck til 5pm because of the system going down. The truck had less than an 1/8 of gas and was missing a windshield wiper blade
Hernan LGreat place to rent a truck I rent here all the time, the specific truck that I rented on the the other hand was unsafe. The horn didn’t work especially at certain times on the road and the steering wheel was off. To go straight the steering wheel was turned to the left.
FAZAL HKeep crazy people out
Peter PCleanest storage facility and friendly staff
Loretta M | Overall ExperienceTell the staff to focus on the customer in front of them at the moment, and not interrupt the transaction to deal with other issues and phone calls (Edwin). When I return a trailer, I want to 'see' that a staff member uses an electronic device to check me in. Not 'say' "you're good to go" and walk away without physically ending the rental. I called back after 2 hours to ask Edwin to 'return' the trailer and send me a receipt. The 'return time' showed as a few moments after I made the call to him. Bad form.
Daniel DMaureen was a delight, responsible, efficient, and very helpful I would wish I had such a good friendly employee like her working for me😃
Maeva W | First ImpressionsThey forgot my dolly and I had to return back the next day for the dolly. The truck also had a hole on the roof and water got everywhere jb my furniture and damaged someone of things that were wooden. I still got charged for everything and now I have furniture that doesn’t work Overall didn’t have a good experience.
Alejandra CPerson at desk was brisk and not particularly helpful. Appears to be overworked. Not a good impression. If location was not convenient I would have left
Stuart H | First ImpressionsI made a reservation on Sunday 3/17/24 at 6am. The truck assigned to me was parked against a wall and another truck behind. Could not get any help at 7am and UHaul could not assigned me another truck in that location. Extremely disappointed; it was my son’s wedding date and UHAUL did not deliver. Do NOT recommend this location-
Jose RGood morning, they made the wrong calculation of the rental mileage, they said that I drove 100 miles and I didn't even drive 1 mile. I have a photo proving it.
Paulo AThe process was smooth and easy. Maureen was great.
Joy WYou are the best🙌🙌🙌🙌
Clelio CPeace💥 It’s always delightful to see a well engaged staff and caring individuals who operate as a team lending support and good banter with one another and their customers💯💯💯 Y’all ROCK🔥
VERONICA K | First ImpressionsDuring our rental period we had at least 3 different managers. With empty boxes we encountered different rules. As we progressed with our move to our new home, we emptied the boxes we stored. The first two managers encourage us to leave the boxes so others could use them. The third manage reprimanded us.
Reid K | Overall ExperienceAll ways good no problem
Wayne BStaff there was great!! Everyone was very friendly and helpful!! Great location!!
Solomon SPerfect!👍🏻
Melissa S | Overall ExperienceGreat friendly service !
Maryellen FLa berdad dan un servicio muy excelente gracias
Juan LExcelente trato
Yoelis GPoor Service
Christina AThe staff at this location by far exceeded my expectations!
Jose MEdwin was wonderful. Staff was respectful and helpful. It was my 1st time renting and it was a great experience. My only comment is for U-haul to sell boxes that can accommodate chandeliers
Jasmine JFriendly and knowledgeable staff
maryland pI made a reservation several days ago at the Margate U-Haul. At the last minute, they didn’t have vehicles. I called your location, and the young lady who took my call was so pleasant! She was able to help me find a vehicle right away, and when I went on site, every person I interacted with was friendly, professional, and competent. I would use you guys again in a heartbeat…. Even though you’re a little far from me. THAT’S what a great experience I had. ⭐️⭐️⭐️⭐️⭐️
MARIA JGreat facility, great people who work there, no complaints at all. I highly recommend this location.
Erica V | Overall ExperienceThe service was rude. I had to wait a long time to get my cat. I wasn’t informed about an after hour checkout charge, and I was charged an additional $20. For an after hour return that I tried to check in, and tried to get a hold of someone to find out why I was screwed for another $20.!!! Ridiculous!!! I got the car, and it had less gas, and it was too late to let the app know so I got it there too.
Susane WYou'll can tell customers the real deal about the rental. Because we were told that $117 was on hold and if we add anymore days to the Uhaul it would be deducted from the funds that was on hold we were never told that each time we would be charged insurance on the same vehicle wow that's very costly
Kevin AGreat customer service!!
Melissa PYour online/automated systems are HORRENDOUS!!!! I checked in the night before, filled out and provided ALL of the info to have a seamless and quick pick up experience. 15 min before picked up (as I got into my car to drive over) I got a SMS message asking ne to provide info I already provided the night before (which I did - 2nd time now) When I showed up at the pick up location - I wasn't able to use the order - the app/website would not work correctly and a rep had to rebook everything AGAIN from scratch (this is 3rd time) wasting my valuable time. To top it off, I was told to bring the truck back with gas "a little above 1/2 mark line" - that's EXACTLY what I did. Despite it - I was charged a fuel fee and when I called customer service, I was told that gas was "at the 1/2 mark line" This is so imprecise and subjective. Your service was HORRIBLE!!! I will NEVER EVER use U-Haul again. You're an incompetent, unprofessional business!!!
EUGENE MOn time.Great service. Everybody is professional and helpful with any questions I have asked.
Stanislav SI believe his name was Jean. My hitch installer was great and seemed like a nice genuine person. Take care of him as well as he takes care of your customers. Which is top notch!
Prathik PA high pitched alarm went off every time I was at the facility.
Peter L | Overall ExperienceThere were locks on my unit but no keys though I paid for the locks
DORIAN E | First ImpressionsMy experience was Excellent. Kaylyn was Very Nice. Great Employee.
EDWARD GI was charged for mattress pads/blankets but none were provided. It was pouring so I did not notice until I already reached my moving origin. Truck had one more mile than contract said and the attic space leaked so I could only make one run which has set my moved back by at least a day. Just not at all what I needed
Matthew GThe location itself was good very. I encountered very courteous and friendly staff. My complaint though is the app, im sure others have mentioned it but it needs alot of work. It is extremely slow and glitchy. It would not load my profile at all or even show my reservation at all. Other than that everything was great as it usually has been over the years of renting.
Donald MLocation personal and owner are amazing very friendly and helpful.
Christian CI was overcharged and nothing has been done about it. I was charged for 60 miles, and I only drove 22. I have pictures to prove it. I will be disputing this transaction. Gee Bethancourt - 9549997400
Gee BThe van was very clean and even smelled good. I only drove 12 miles and put in over 2 gallons of gas and was still charged for 2 gallons of gas, but I am not going to spend the time to challenge the charge to recoup only $7.
Jose CNothing. U can fix perfection keep up the great work
Dana MThe app is a little klugey when it comes gto uploading license pix.
Deborah HEdwin and I believe Ed were fantastic. Ed told me to take a picture of the empty storage unit as he saw me leaving & saying goodbye, that save me a trip on the check out process. This was great because I walk with a cane. Check out was very smooth.
CHARLES B | Overall ExperienceNothing ,The team that was working on Saturday was very thorough in explaining details .
Mario Fyou are professionals
HUMBERTO MMaureen took the original order and made the installation appointment. She was very pleasant professional and explained everything over the phone making it very easy to understand. I arrived for the install and was greeted by Kayla who was also very pleasant to work with. Jean was my installation technician. He was very through, careful and friendly. When he was finished he too the time with me to show me how to install the hitch and checked the wiring to be sure it was working properly by hooking up to a trailer. I am very pleased with the job turned out. Everyone involved were very helpful and professional. A very special shout out to Jean for such fine workmanship. He was clean and neat. Even with the wiring under the hood. Nice people. Thank you all.
Sal DLocation is great, place is clean, I rented a pick up truck and it was perfect, but workers there don’t know to to treat a customer, disrespectful, they don’t know how to say:hi, good afternoon, please, thank you, nothing, I had to deal with a guy when a returned the truck and because I parked in a “wrong” place he started to treat me like an idiot, that’s wrong, he should explain me not yell at me. The lady I returned the truck was supposed to send me the invoice with the total and I am waiting for 27 hours and nothing, really disappointed with those employees
RODRIGO RThe personnel was above and beyond helpful. what a great experience.
mark dThe store front desk was great !!!!! the person to deliver the trailer without the slightest desire to work.!!!!!
Ennio PVery nice place. It was after hours so there weren’t any staff there, but I was able to do the self inspection with the app easily.
William BVery Happy with the service and how fast is to rent a trailer, very organized, really recommend it…
Cristiane BJust explain more what your policy's are and go over the agreement that I sign. Other than that your very good at putting the right people in the right place especially general managers (coconut creek) keep the excellent work 🙏
Dana MAngry employees
Kyle pDEAD BIRD WAS INSIDE THE GRILL OF THE TRUCK! I SLIPPED AND FELL WHILE ATTEMPTING TO GET INSIDE THE TRUCK DUE TO THE FLOOR OF THE UHAUL TRUCK BEING OVER-SATURATED WITH SOME TYPE OF OIL & OR ARMOR-ALL SUBSTANCE THAT CAUSED THE FLOOR BROAD OF THE UHAUL TRUCK TO BE EXTREMELY DANGEROUS TO MYSELF WITHOUT ANY WARNING WHATSOEVER OF THE SLIPPERY FLOOR BROAD OF THE UHAUL RENTAL TRUCK!
Spencer FThey never walked the truck with me and marked the fuel level amount. Only had half a tank and when I brought it back they wanted me to fill the whole truck up. I argued that wasnt fair the manager agreed and charged me for the truck and for the 13 miles I drove. Later that day my bank reached out saying they are trying to charge me $450 for driving the truck 355 miles. I only had the truck 2 hours! PLUS they already charged me the proper correct amount. Fuel amount was wrong AND the mileage they wrote down is WAY off. This has been the worst exp ever.
Roberto Lvery friendly and professional....in and out in minutes and while multitasking!...motorycle trailer needs a longer ramp to lower the angle so motorcycles do not bottom out while loading
DANIEL SThe Van rented had small roaches and damaged my furniture.
Rebeca BAmazing staff!!!
David MGREAT SERVICE THANKS FOR ALL
DARWIN J | Overall ExperienceBest staff I have encountered at ANY business.
Larry R | Overall ExperienceVery nice place for storage....did have an issue but was solved asap.....i will come back if needed again......shane was very efficient, very helpful....also other girl on dock very nice.....you girls rock........also eddie very helpful
Debra A | Overall ExperienceEdwin H was the best!! Love his personality he's really a breath of fresh air
CHANEL H | First ImpressionsU-Haul customer service and reliability needs a lot of work. Your employees as the storage unit and truck rentals (individual locations and FL resv) were rude l, hung up on me, never picked up when I tried calling back, never had my serve ration which was made weeks in dance, never tried to help to find me a truck and lastly the storage unit charged me full cost plus late fee for 7 days with no proration. And rude and disrespectful employees. One employee at the storage unit was hearing my conversation with another employee and she took it upon herself to discuss my issues with the client sitting I front of her! Inappropriate and unprofessional. Again Inaul needs to invest in HR training for all employees and additional trucks obviously you are getting the business!
Nadine Q | Overall ExperienceIt's a better facility that you can use use to store you
HUGUES C | Overall ExperienceI think I was overcharged, please check on this
TANYA R | First ImpressionsBetter access hours needed. Otherwise great.
Stacia F | Overall ExperienceThe staff were very helpful and well knowledgeable I was very pleased
Sylvia C | Overall ExperienceExcept I got charged over $260 in which im in dispute
MARGARET C | Overall ExperienceI moved out because of very bad customer service and my items i pay to store there were not secure. I arrived to find human feces was thrown over the top of my locked storage unit and onto my items i was paying to store there. Upon reporting it to the office i was insulted by the man in the office and nothing was done about it. I had to clean this up myself even though i pay to store items securely at this place. They would not check the cameras, they would not have my unit cleaned, and i did not even get a call back from the manager. I will never rent or storage items at uhaul again. I have posted google reviews with pictures for this location. I have reported it to corporate but still nothing has bene done. The customer service is so bad that the man i spoke to in the office that yelled at me and seemed insulted that i wanted him to do something about the situation, cared more about the nfl team shirt i was wearing more than the situation. This is the worst customer service staff of any place i have been in my life. Not even a little professional.
Nick C | Overall ExperienceMaureen was great. She answered all my questions but I think the $20 rental was misleading but Maureen did a break down of the price.
Kaydene T | Overall ExperienceHonestly it was the best storage place ever. But the price increases got to be way, way too much. The competition might not be as good, but at half the price, I had to leave.
JASON L | Overall ExperienceYou should Have later hours for those whom work and have kids cause that 10pm closing time isn’t late enough
Shameka T | First ImpressionsWe are moving in west Boca from Chicago 2 months ago. First visit to there in Florida. The stuffs were very nice for us. Our feeling was so good because we didn’t know anyone here. My son is disability of autism. The staffs was so nice to us even though they were busy.Very clean storage .highly recommend.
tomoko h | Overall ExperienceNone
MARSHALL B | Overall ExperienceThe staff are unprofessional and impatient. The general manager is a bit evasive when you want straight answers. My belongings were stolen out of my unit and no one has any answers. Balance was paid in full still no answers and none of my property is accounted for. Traumatizing experience I will never recommend U-Haul especially not this unit.
Diana A | Overall ExperienceWe were to far from the elevator right walk ways and the day we left there was a bad smell like a dead mouse or something so bad my is sick to our stomach we told the woman was wiping down the units but i don't think she understood us and the elevator for 1 doesn't give u enough time to get barely a cart out or in and 2 the elevator didn't feel safe we always felt like it would get stuck and break down and we were on the second floor it did not feel like the ac was working, I did though like the idea to leave items for others that u no longer need and the water fountains 1st floor by elevator do not get cold but was good with our stuff being secure
Michael M | Overall ExperienceNone
MANUEL S | First ImpressionsGregg was knowledgeable and helpful
Darrell W | Overall ExperienceThe entire putting your code to get in. Then putting your code in when your done was confusing. When I was finished moving out on the 31st. I was never told that I had to take a picture of the empty space & bring it to the front office. That should be explained at move in. Thankfully the card that I had for automatic withdrawal was lost so the card was canceled. I know I wouldn’t be able to get my money back. Overall ok but could’ve been better
Sheneka B | Overall ExperienceMover out the day of the day I was suppose to move out. And my card still got charged . Tried to talk to a manager and they kept telling me they couldn't help me. I was in storage unit 1291. And I've been a good customer. And not happy about this. Coconut Creek location. . I won't be back!!
chad m | Overall ExperienceGreat experience.
DIVINE G | Overall ExperienceThings changed since I first become a customer. I now have 3 storage units. Rental truck was not on par.
Mary F | First ImpressionsAbsolutely LOVED the experience. From the moment you walk in you are greeted by Shane, the owner, making sure everyone is taken care of. Rebecca helped us and the service is top notch. Fast, friendly and really do have a solution for all your needs here. Everything is very well thought of, every single detail. Best moving experience I ever had (and we have had a few). Thank you so much for your professionalism! Wishing you nothing but success!
ANNA K | First ImpressionsExcellent Professional Staff
Dwight c | Overall ExperienceVery busy a bit pricy and a lack of carts but otherwise clean and well lit
Susan F | Overall ExperienceThe staff at this facility are very cordial, helpfull, and attentive
MONICA P | Overall ExperienceI had no problems
Oneil T | Overall ExperienceIt was a tedious process. The Johnson location needs more staff because my 1st reservation on Saturday Aug 5th wasn’t fulfilled within the right time because there was only 1 lady working that shift. The customer service reps on the phone and the reps inside the store are not on the same page so there is a lot of miscommunication. I experienced a delayed reservation which had to be rescheduled & An oversight as it pertained to a storage unit & a rude costumer service rep (on the phone) who had no empathy. But I must say - Maureen Smart & Eddie were the 2 people who made sure that every inconvenience was sorted and truly explained and communicated everything effectively. They showed genuine care & I’m really moved to write this review due to them. Moving on your own for the first time isn’t easy. Maureen Smart took time to explain, fix and made sure everything was fair & dealt with. Thankyou Ms. Maureen Smart.
tosh a | First ImpressionsI have 2 units. 1 of the 2 have ants crawling everywhere. When I asked the woman at the front desk I was told I could fumagate the unit myself. Not what I expected to hear after spending over $500 on 2 units.
Richard V | First ImpressionsEveryone is very kind and attentive, they do an excellent job.
Bruno V | First ImpressionsBoth women were rude to every customer that came inside for service. Even rude to customers over the phone.
Elizabeth P | First Impressionsvery friendly customer service staff
garson c | First ImpressionsGreat service. Very quick and helpful
Xander G | First ImpressionsStaff was friendly and helpful except for the female workers who were a little moody and not too friendly.
Randy C | Overall ExperienceJeffery was a very nice young man. He is still learning all the systems, but very attentive and took very good care of us.
Darrell W | First ImpressionsYour employee Maureen Smart went above and beyond for me making my experience completely hassle free. She walked me to the pin pads and instructed me on how to use them and how to get to the elevator and a nice map showing exactly where my unit is. I very much appreciate that!
Shawn H | First ImpressionsThanks.
Jose C | Overall ExperienceI love it and Marian help was great 👍 she's the best
Juan R | First ImpressionsI liked the area and closed to place where we stay.
SILAS D | First ImpressionsThe young woman by the name of Monica was very very helpful and gave amazingly great customer service, Thank you Monica
JOHN S | First ImpressionsWent to pay for my storage unit yesterday via apple pay or via bank of America bill pay since my debit card was missing. The guy told me it had to be cash or card. I was told there was a lein and it was going to auction.i asked when and he didn't know when. Found my card later that night. Went there first thing this morning to pay and they auctioned my unit with my entire business supplies worth about 30k and now I'm doomed & devastated. Why couldn't he tell me yesterday was the last day! No calls, no texts, no email, but yet I get this survey text. I'm crushed and ruined
STEVEN R | Overall ExperienceShe made phone call while we were waiting not about our stuff kinda weird
Kimberly A | Online Move InEverything is clean, but people need to bring the carts back after use....also it should be posted 1 cart per family.....i saw a girl using a cart to push her sister.....
Debra A | First ImpressionsI thought the increases for monthly rent were high, but I’m sure it is just passing on the cost.
DIANE F | Overall ExperienceI usually this store for all my uhaul needs. Before they have a such as nice people working in this store they was so helpfull and educate. But now i’m really sad with my experience with the new people that are working on the store now. The new manager Deloris its a ignorant, arrogant, and unhelpfull and definitely she do not have the touch to be a manager. She lied about the availability of storage units, wildly shouted at me and my son that we were just trying to hire a service, influenced other employees to treat me and my son badly and telling the servers not to do what the u haul app was saying it should be done, stating that this store was hers and she would do whatever she wanted. I have to do the online check in because they recuse to do it in person in the way that it should be done. we were treated badly and coerced. definitely would not recommend this unit to friends.
Robson S | Online Move InI was so happy with the entire staff and the size of the rooms. Great prices. Very happy we'll come back
Bryan C | Overall ExperienceThe old lady with glasses is rude and has zero idea of what she is doing. She cannot barely log in and acts like when she is working and has to pass you off to other people. Kayla and Lauri are great though.
ANDREW G | Overall ExperienceI’ve been there a few times picking up my Storage stuff. Everybody was very helpful and friendly. I will recommend you to anybody.
Jessica M | Overall ExperienceStaff could use some customer service training
Liberty K | Overall ExperienceMarian was very professional, courteous, patient and kind. Love the customer service.
davona w | First ImpressionsCarlos was very helpful with the process. Thank you.
Betty E | Overall ExperienceGreat friendly staff
SHONAYE W | First ImpressionsThe poor employee working alone had nothing but computer issues and it took extra time to check in. The 1-800 number sucks for help and knows nothing of the facilities, I needed ground level and the first place they sent me had stairs no elevator and no climate control. Employees commented they were always putting of fires over wrong information given by their 1-800 customer service! Was very frustrating after driving cross country 6 days. The Rogue River Oregon Woodville Rentals was amazing, quick easy and more than helpful in every aspect!
DARCI L | First ImpressionsMy only problem was we got 2 units to make our 10×10 instead of one unit. Other then that it was good.
Bonnie A | Online Move InEverybody was very polite and professional ,specially MAUREEN a human being AND DELORES!
Edwardu B | Overall ExperienceIt was easy to use the only conflict we had was looking for gas. We spent more mileage on looking for gas and actually get into the destination due to the gas outage.
Erica P | First ImpressionsCarlos the best. So helpful and efficient. Great facility
SUSAN V | First ImpressionsAs I have stated previously, Maureen Smart is a standout in a location which already has a brilliant staff. I never felt deprived of resources or access. My only quibble was that the staff is sometimes stretched thin. Otherwise, I will go out of my way to use this location in the future, even if I don't need storage.
Neal K | Overall ExperienceA lot of time was wasted with a lot of running around and still not getting what I was supposed to get. From one location to another.
alex p | First ImpressionsVery clean and well managed
Robert R | Overall ExperienceI have very strong opinions about this location. I will probably read like a commercial. location is staffed by remarkable folks who I can't recommend highly enough. Maureen Smart is the standout, and she does much more than she has to in order to help you. The staff here are sometimes stretched a little thin, but they work at keeping the location clean and stocked. Highly recommended.
Neal K | First ImpressionsManager and staff was very helpful and great customer service skills.
Olivia T | First ImpressionsThe only issue I had my entiretime there was that there werent enough flat bed dolly's. They had plenty of the mattreas dolly's but found myself having to wait on flat bwd dolly's quit a few time, other than that the staff was always helpful & the grounds always kept very clean, inside & out
Willie D | Overall ExperienceManagement at this facility is excellent! They are very caring and concern about resolving customers issues in an amicable way. My last experience was with Carlos, current manager at this facility. Please thank him again for me.
Jade S | Overall ExperienceDelores was so helpful and kind!
Eric M | First ImpressionsFront desk was very helpful
AMANIE R | Online Move InI did not move out! My unit was vacated without my permission. I accidentally left the lock off the unit at night and was coming back to put stuff in the unit the next day. However, I received an email indicating my unit was vacant we without confirming with me. My payment was up to date and not due until 4/4/2023. I called and the lady couldn’t understand or address the issue. She kept saying I was vacated by the manager because my unit was up for auction!
DEBRA I | First ImpressionsAt the outset, you might be tempted to be distracted by the facade, but as the relationship went on, you could see that Carlos and his team, (with special noteworthy mention to Maureen and Ken) are very passionate, personable and always take the time to navigate the hard parts of customer service. Only distance would restrict my use of this facility again, as we're over an hour away now. I wish nothing but success for the team and yes God's richest Blessings.
Jeffery D | Overall ExperienceThe Manager was awesome he is a true Professional
Dwight c | First ImpressionsThe location, perfect, the cleaning was perfect, but the employees at that location, very aggressive, very bad character, and apart from that, I had the experience of being scammed for a payment that was in cash, and they did not give me what they offered me, I made a report but still no response
Maritza A | Overall ExperienceStaff very helpful.
Anthony F | Overall ExperienceThey should tell people the play closes at 10 and you get locked out. I got locked out and could even shut my door on my unit. I will put my experience with U-HAUL on the internet so other can see. The truck had a messed up front , the windshield washer only worked on the passenger side. They gave me reservation for the free month rental and the first place didn't have it so sent me a public storage that is not owned by u-haul so they didn't give a free month. They gave me a third location and they could not give paperwork because printer didn't work and they didn't tell me about you have to have a special code for 24 he access. I will not recommend U-haul to anyone.
TIM B | First ImpressionsI had my unit for 3 years, and paid extra for 24-hour access. Very often, I couldn't get to my storage late at night because the access lane was blocked by trucks. On the day I went to empty my storage and close my account, they were waxing the floors in the middle of the day and had "caution" tape hung across the door to the storage building. When I complained to the manager and told him he was ridiculous for doing such a thing, one of his employees threatened to assault me and had to be restrained by his coworkers. I would rather leave my things in a stranger's backyard than ever rent from U-Haul!
Trevor D | Overall ExperienceGood job
SHARYLL C | First ImpressionsChentrell was so nice to us from the beginning she reserved my truck and storage unit. She had us in and out very good customer service and would definitely come back to this store.
LUIS F | First ImpressionsMy only comment is the website said if you do the reservation online the lock was free. But I had to pay for it any way. I felt that was misleading.
Reid K | First ImpressionsI have nothing but praise for the staff, the facilities, the convenience and the other amenities I never even got to use. Maureen is a saint. Everyone here was great. Recommended.
NEAL K | Overall ExperienceMaureen and Sherelle were very friendly kind and patient.
LISA B | First ImpressionsMaureen S. was very nice and friendly. It didn't take hours and hours to reserve a unit. It was minutes. I also really appreciated that she took the time to show me the check in /check out process and walked me to the unit and she made sure that I understood the rules about the lock and access rime. She was just GREAT !!!
LISA B | First ImpressionsAlways perfect😊
Claire S | Overall ExperienceVery nice 👍
Leandro J | Overall ExperienceThank you for good service
Jeffery D | First ImpressionsProrated charges should have been refunded as the full month was charged and not used. Employee stated that they are not refunded after they closed the contract, not allowing the customer to keep the storage space. Cust thinks this is not fair.
RICARDO S | Overall ExperienceI sent an email address having traveled on two different occasions to move items for an upcoming give away for Christmas.. had two large truck drive miles only to find the one elevator in the building to be down. I requested the manager notify me when the elevator was back up and running so when could get the items on time to the event. I received nothing. I called and was held on a call for an hour. I screwed shot The hold call and sent it to the manger asking for someone to come to the phone. Instead of receiving an apology for the wait, I was told she was on lunch and her staff was busy. I still needed storage but I was sure to get the rest of my things out of their and took my business else where. I will share this on Google for you all too.
Crystal S | Overall ExperienceWould recomend to anyone. Fabulous service...Top notch!
SUSAN V | Overall ExperienceEveryone so helpful, patient and polite. A pleasure to deal with Carlos, Maureen and Shantrell...They are top notch! Facility is so clean and lovely.
SUSAN V | First ImpressionsExcellent service we dealt with Georgio. He was awsome . Very knowledgeable and professional . Went the extra mile to help us understand how to ship a pod.. Thank you Susan and William kennedy
SUSAN L | Overall ExperienceEmployees need to use mask and be polite
Aparecida D | Overall ExperienceYea Yeah great place
ANTHONY C | Overall ExperienceThe staff at the Coconut Creek location are very rude. There is a man and a women that work in the office that need to learn about customer service. Every encounter I had with them was miserable to the point I just walked out and said neverMind. I did my checkout online and it gave me my confirmation that I had indeed closed my account out. I kept getting calls and emails from the location telling me I can’t check out online and that I owe. I forwarded the email and finally told them to stop calling me. Would not recommend this location at all.
Cendee B | Overall ExperienceThe storage building temperature was too high for a climate controled storage. The the alarm system did not work properly and it did not matter to enter the code corrctly every time the alam sounded when open the storage unit and it was loud and disturbing. Lights will turn off very fast and the unit was in total dark very annoing to keep going to the hall to activate the lights frequently. Most of the staff was nice but some were not very friendly.
Adriana J | Overall ExperienceCode didnt work at the storage door, staff gets an attitude when you ask for help. Elevator was broken the day i had to move out the storage and was not given any accommodation. I had to walk up and down the stairs, this was awful. I hope i will never need to use this storage location again.
NICOLA O | Overall ExperienceThe storage facility was excellent. However the registration for a vehicle is a bit lengthy.
Buford C | First ImpressionsVery nice and kind!
Ely J | First ImpressionsThe facility was clean & I always felt safe there. The staff was always friendly & helpful. Thank you!
Linda R | Overall ExperienceThere was very bad communication via telephone I reserved a storage everyday for the last week and also drove my U-Haul packed with full of belongings to the u haul storage 2 of those days and the storage still was not reserved for me each time ..adding mileage and extra days that I had to extend the u haul for ONLY because you guys never actually booked my storage !! You can pull up the recorded phone records and see that I have been trying to get a storage and turn in the u hual for several days but was promoted to extend the U-Haul for 3-4 days because of a mistake on your end !! I also was not granted any compensation or voucher for extra millage and days with the U-Haul ! I do not think this is fare at all ! If I am charged extra I will be disputing the charges due to unsatisfactory with the service and product !
Rayonna Y | Online Move InEveryone was so nice , and very understanding
FRANCINE E | Overall ExperienceThank you!
Alain B | Overall ExperienceI believe overall, Uhaul made a good effort to help us complete our move. We still have some things in storage. I have to check on the stored items. I am not sure if there was any written or printed help available for older individuals who are in the process of moving, maybe for the last time in their life.
Steven P | First ImpressionsSigns for the storage units are wrong price, and wrong price on computer as of today still have not changed. My unit was $169 And I was charged $189, rep says prices went up, but all over still advertising $169, very misleading...
John M | First ImpressionsThe person that attended us was very friendly and efficient
Theodore T | First ImpressionsVery happy with the service
Barbara G | First ImpressionsThe alarm system in the new storage is not working right. Every time I go to the storage it comes off and the sound is super high and disturbing. I have tried every check in and out of the facility and always is the same.
Adriana J | First ImpressionsGreat service
Frank M | Overall ExperienceEvery single time I entered the alarm went off- just long enough to raise my blood pressure a few points. The disarming system may be lagging a bit but fortunately I didn’t require the space any longer. Office staff was great!
mary b | Overall ExperienceThank you for supporting me. Excelente costumers services, great atención and very clean...
Sandra R | First ImpressionsPhyllis was Awesome. Things were convenient. The staff I’ve met or talked with has been extremely helpful.
James C | First ImpressionsTook over an hour to check in
Lance P | First ImpressionsOverall, I did not have any problems. There were a few times of inconvenience early on when the elevator was broken or the elevator buttons were missing. But once those were resolved, and then the added layer of security was implemented, everything seemed to be fine.
Deborah G | Overall ExperienceI was promised a free month for a storage unit, when I went to the facility they told me I had to show the contract which I didn’t have available at the time. They charge me for the storage unit. I was not happy! I plan to get out of the to storage as possible soon as possible.
Angel P | First ImpressionsEverything was good. Thank you.
CHARLES K | Overall ExperienceI love that there’s drinking water available, easily accessible clean restrooms and most specially the strategically put go green donation area.
Kristian S | Overall ExperienceVery nice experience
keith c | Overall ExperienceGreat customer service
Maryoskar T | Online Move InSomewhat pricey
Barbara J | Overall ExperienceAdditional elevators would be helpful
Wendy S | Online Move InFirst experience and great experience. Would recommend to family and friends.
Michael M | Overall ExperienceAttendants were great! Customer Service Oriented and friendly. They were busy and managed difficult/ disrespectful customers professionally the morning I was present. I feel bad for the representatives as the reservations are not accurate such as the truck I rented and told was available and I ended up with a van. I was not able to move all the belongings I needed to move.
LETITIA M | First ImpressionsEveryone was awesome!! The facility was the is the best all the way around staff the best ever Thank you
SHEILA B | Overall ExperienceStaff was very helpful, walked me thru all the steps of gaining access. The only issue are the hours, somethings can only be taken care of after cwrtain hours or somthing might come up & what you need might be in your unit only other option ia to pay more to have longer access hours and these day's every dollar counts
Willie D | First ImpressionsOne person from the staff (might be a manager) is very arrogant and disrespectful. I’ve never experienced such arrogant behavior towards me in my life
Ruslan K | Overall ExperienceI do not show up as an account holder on login. I changed status 3 weeks ago from two units to one unit and got a free month for my trouble with the system. I have unit 2590 but show no record. I have paper work but nothing online. Just not sure I am in system and can set up auto pay.
John T | First ImpressionsEveryone was friendly, willing to help, they went beyond to make sure you understood how to get in your unit if noone was around to assist you.,and the facility was clean.
FRANCINE E | First ImpressionsOnly issue is that truck was not rented out with full tank Before returning I put gas on truck and thought it was correct. Was billed 30 for gas This is not right. Much harder to estimate partial tank to return
DAVID P | Overall ExperienceIf I’m ever in need of a storage again this is where I’m coming!!! The facility and the staff were both amazing!
Wilguens A | Overall ExperienceTha ks
Alain B | Online Move InLights are out in area of 2588 and 2590. Overall it was great. Still have one unit. Condensed from two. Would recommend.
JOHN T | Overall ExperienceThanks to everyone for being kind ,courteous and always providing exceptional service!
GLORIA W | Overall ExperienceThat staff were all great. They made my move as easy as possible.
Ryan L | First ImpressionsThe manager is rude and talks excessively about nothing. It seems she likes to hear herself talk. Is not helpful at all.
Lynn S | Overall ExperienceThe staff was especially rude and lazy and were playing on their phones talking to their friends when there was a line of people especially the lady Phyllis McLaren she was talking FaceTime to somebody on her phone laughing and giggling when there was a line of people standing out there and when I asked if I can be helped she rolled her eyes and kept talking on her phone to me that is very unprofessional and I felt disrespected I also observed her talking to other customers very rudely pretty much the whole staff is rude and then when I asked to talk to the manager she was rude as well I will never recommend anybody to U-Haul this is the U-Haul in Coconut Creek on Johnson Road
richard j | First ImpressionsGreat customer service, the young lady took great care of me. She was extremely professional and nice. Feedback: Please ask customers not to block the drive way as it could be a safety issue.
ROBERT A | First ImpressionsI was very impressed with this facility, as well as the level of service and the staff. I had decided in favor of utilizing UHaul storage instead of cheaper alternatives because I felt safer to go with a solid, nationwide company. This facility added to the positive impression I have of UHaul.
Fernando d | First ImpressionsWhen we went to move in elevator was broken and staff was not very helpful.
ANDREA N | First ImpressionsCherie and her staff are always pleasant, I have not had a bad experience at this facility.
Charles S | First ImpressionsManager extremely polite, friendly, helpful.😊
Claire S | First ImpressionsStaff awesome
ANTHONY C | Overall ExperienceVery clean and very professional Thank you Tim
Timothy S | First ImpressionsVery nice to work with. Very helpful and knowledgeable and friendly it’s been a pleasure. Would definitely recommend this haul to others and if I needed to rent a storage again. Thank you Cherri. And the rest of the crew
Marylou I | Overall ExperienceMy favorite Uhaul location! The owner/manager and her team are EXCEPTIONAL!! If/When we are need of Uhaul trucks, storage, boxes, packaging materials we will most definitely return to the Coconut Creek FL location. I recommend this location to all that are in need of moving equipment and storage units.
JOSEPH M | Overall ExperienceThe people work is nice ,I can’t complain
CARLA F | Overall ExperienceVery well organized and the staffs are very friendly.Keep up the good work. Sincerely Jacques
Jacques B | Overall ExperienceEveryone was so patient! The GM was phenomenal. And the person that helped with my truck return was so kind.
Karina W | First ImpressionsThe management and staff were very accommodating and friendly.
Jacqueline W | Overall ExperienceExcellent service and facilities
ANIBAL A | Overall ExperienceAnnemarie McKenzie, help me soon much, I had a very stressful day and Annemarie come to the rescue, her attitude was very nice, they need to hire more people like Annemarie, thank you for all your help 😊
alexander o | First ImpressionsAnnmarie and Cherie were outstanding! best storage place we have ever used.
LAUREN A | Overall ExperienceElevator shot off with me
Morris B | Overall ExperienceTwo women in particular went above and beyond to help make the moving and storing experience very easy for my family. Latwana and Tasha in the Margate Florida store were incredibly helpful!!
Peter K | Overall ExperienceMy unit was not ready for move in as I was told it would be. I moved all of my stuff out, packed it up and into my car just to move it into the storage unit. When I arrived, there was no lock on, inside or near the storage unit like I was told there would be. No customer service available and I had to repack everything else and keep it in my car.
Karina M | Online Move InWould recommend to others.
GEORGE T | Overall ExperienceI always have incredible experiences with u-haul
WILLIAM R | First ImpressionsEsta muy bueno
Jesus R | First ImpressionsVery helpful and friendly staff. Everyone went out of there way to make my move easy.
Crystal J | First ImpressionsCherie great manager
Sean M | Overall ExperienceExceeded all my expectations.
ROBERT B | Overall ExperienceVery helpful and thoughtful employees
NHAN L | Overall ExperienceListen you can’t have people make reservations and not provide what was asked. Both the truck and the storage unit I asked for 3 weeks in advance were not available and I had to downgrade which added more mileage and time to my day. Absolutely rude. I get it, you’re basically a monopoly in this area, but come on. This is t the fir at time I’ve witnessed this. Even someone ahead of me in line was having this issue. You’re suppose to be better than this. Act like it.
DEREK G | First ImpressionsSuper friendly and helpful staff
Crystalmarie O | Overall ExperienceThe manager Cheri was super helpful!
Xavier A | Overall ExperienceThe woman at the office was very friendly & helpful. The facility is very clean.
Stephen D | First ImpressionsThe manager Cherie was very professional and helpful
Kettely P | Overall ExperienceCherie, Thank you for exceptional customer service. Great Job! Cherie, I want you to know how much I appreciate the excellent service you provided on Friday when I came into your store you were ready to serve You have great communication skills, and ready smile made the experience even better than I expected.
Vicki A | First ImpressionsGreat experience. Very helpful, pleasant and patient staff.
Linda S | First ImpressionsMarieAnne was wonderful and through. Transition went very smooth from the container into storage.
Steven R | First ImpressionsI was told I could access my un any hour of the 24 hours in the day at 3 am when I needed to move into. A gentlemen employed by U-Haul sent me a ;link to complete the payment information which was then suppose to supply me with an access code to be on my way. 3 hours into phone calls with multiple reps I am made aware this is not the case. My reservation unit and payment was to include a free lock for my unit. That was never made available to me, Ive emailed and contacted regarding this and have since had no correspondence. The facility is beautiful and clean and I like it so this was extremely disheartening.
Donald S | Online Move InSiempre la atencion del equipo de trabajo me han tratado muy bien son muy profecionales siempre recomendarr estas instalaciones
GUILLERMO G | Overall ExperienceGreat customer.service by store.manager
JOSE C | Overall ExperienceBest storage place hands down, the manager Cherie is the absolute best! She deserves a promotion ! Thank you all.
CLERVEAU D | Overall ExperienceEverything I needed for my move was provided by this U-Haul facility. My move was smooth and convenient. The storage areas were always clean and secure. The employees were very helpful and friendly! I would highly recommend the Coconut Creek U-Haul to anyone!
Jonathan B | Overall ExperienceEverything was quick and easy!
SABRINA L | Overall ExperienceI had a great experience renting a storage unit and truck from U-haul. Excellent customer service from Cherie Clark.
Rochida C | Overall ExperienceTodo excelente
Ramon Q | First ImpressionsThe maneger was the best person I have see in my life, amazing Congratulations you have her
Marcos L | Overall ExperienceThe whole experience was very good. The staff was very pleasant and helpful and the facility is well maintained.
Louise W | Overall ExperienceService was so quick and easy and very accommodating !
SABRINA L | First ImpressionsI give this facility an A+ only problem is getting someone on the phone .
STEPHAN W | Overall ExperienceStaff was very helpful and customer oriented.
MELANIE T | Overall ExperienceVerygood
Hong L | First ImpressionsCheri was absolutely kind and wonderful. Every thing I needed she was forward helping. I felt that she always wanted me to be satisfied with their service. Great job.
Christopher B | Overall ExperienceSherry is the best! She is a sweet heart! Very nice!
Eloah F | First ImpressionsWow! Cherie made my whole experience from beginning to close so simple! She definitely knows how to run a business and certainly knows how to provide excellent customer service.
YITZCHAK K | First ImpressionsCherie was super welcoming, friendly and helpful, thank you very much!
Irina S | Overall ExperienceGot me in and out so I was able to move in. Plenty of carts for use, great wide space lots of options for your needs. Even had a reuse area for donations you can leave for others to use if you wanted.
Jason C | First ImpressionsI am happy I found a storage facility close to my home.
Kathleen B | First ImpressionsCherie is great
Jane F | First ImpressionsAmazing Customer service! I was impressed how nice she was. I can’t remember her name right now but I need to say that she is amazing!
JULIANA C | Overall ExperienceCustomer service was great
Tiffany W | First ImpressionsAll good .This is not my first time.I will be back.
Arzell P | Overall ExperienceSo happy with this place!
WAYNE R | First ImpressionsThe process was a breeze, the lady that took care of me was very kind and professional.
Juan G | First ImpressionsGood afternoon, Service in Uhaul Coconut Creeck is excellent, very polite and helpful staff but... I rented the TT7870E truck. Even the truck is terrible, it takes a long time to change gears, it looks like it's going to explode, never have such a big loss with uhal. I rented at CoconutCreeck to come to Kissimmee +/- 180miles. I spent 95 dollars of gasoline, an absurd, came to 65/70 mhp as you should see in the truck's gsp. Today when I went to the drop off I lost another 8 tolls and 1 hour because no GPS can find the address they put in the truck. After finding and arriving at the place at 5:05pm it is already closed. absurd!! As I don't have time to go back another time, I stopped the truck behind where there were others and threw the key into the place. Bad experience this time with U-Haul. Spending $95 to walk 180 miles I can't imagine doing it again.
Juliano N | Overall ExperienceRachel was amazing! Friendly, knowledgeable and fun! I don’t know the name of the woman who closed the unit, but she was just as friendly, knowledgeable and fun! Thank you!
Kolleen P | Overall ExperienceEveryone with whom I dealt was very nice and very helpful
Timothy M | Overall ExperienceExcellent customer service
JOSE C | First ImpressionsExcellent and efficient service will definitely recommend
Cherrill Y | Overall ExperienceSherri is very compassion and very important for your company..
Ruby C | Overall ExperienceMargate Florida U haul was horrible. Johnson Rd , Coconut Creek was terrific! Store Manager was wonderful. Only problem I had as well as some others were the Sunday hours our different. Signage pointing out that Sunday doors are unlocked later than other days.
WILLIAM G | Overall ExperienceManager is excellent. Professional, courteous and exceptionally helpful. Inventory is well stocked. The cleanest, best run place I have seen.
ADONIS H | First ImpressionsGreat service and set up. Rented a van also for moving. Officer manager was very efficient and professional. The only issue was the elevator which seems to need updating or work. It was slow and felt like it was not going to make it upstairs sometimes. Overall very good facility and service.
JOHN T | First ImpressionsCherie was very helpful getting us checked in. The only thing that could use some improvement is the unloading and loading area. It can get very congested and many of the folks that use storage facilities tend to be unsavory and inconsiderate people especially when parking and blocking the loading entrance. Today there was a bunch of trash strewn at the entrance to the elevator and a skinhead looking guy standing right by the door smoking a joint in front of everyone. I’m sure that’s a one off but maybe if staff were keeping an eye on that entrance they can improve the situation a bit.
Humberto V | First ImpressionsI hate moving! The ladies at work the day I came in and the day after took a TON off my shoulders... THANK YOU!!
SONJI K | First ImpressionsEveryone was very knowledgeable, friendly, helpful, and kind. The manager was very good and kind to work with. She went beyond the expected call of duty to provide Excellent Customer Service. It is a pleasure to do business there. Thank you.
Dolores S | First ImpressionsThe staff was friendly and helpful!
Sharon S | Overall ExperienceCherie Clarke was very pleasant to work with.
JOSE C | First ImpressionsVery well run. Excellent service
Chris F | First ImpressionsGreat experience!
Sandra B | First ImpressionsThe guy that helped me he was unbelievable he went above and beyond for me and I wish I got his name please look them up because he needs to be recognized he went above and beyond for me and spent a lot of time with me and did not rush me
Warren S | First ImpressionsCherie at the front desk has been nothing but helpful and accomodating. The facility is clean, temperature-controlled, and plenty of carts for transport...I am glad I stumbled upon this facility with highly competitive rates
Carey S | First ImpressionsSherie & company do a fantastic job at making the environment super clean. The bathrooms are five star clean, which is amazing considering you have a very transient clientele. A warm cot and a buffet breakfast bar and I would sleep overnight. Thanks, Lynden
Lynden W | Overall ExperienceThank you for making my move-in a snap
Richard D | First ImpressionsThe Manager and Staff were amazing. So helpful and friendly. They helped me along every step. I had issues with hiring movers that didn't show and they were understanding. The Manager Cherie was just fantastic. She's a gem to have.
Nicole O | First ImpressionsStorage facility is well kept and staff is very friendly. 1 thing that I didn’t like and didn’t realize when we toured the facility is that there is only 1 elevator and can cause frustrations when multiple people are waiting.
DOMINIQUE N | First ImpressionsExcellent storage facility. Very well managed and the staff is very good.
Marilyn L | Overall ExperienceJust the alarm system going off all the time was a little annoying
Theodore T | Overall ExperienceWe are there because of Cherie's customer service. She helped us with our issues we kept having with U-haul's online service and was right there, every visit. We will continue to use U-haul because of her while we are transitioning to our rental and our new out of state home. What a wonderful manager, she goes above and beyond for her customers and makes you feel like family. She has a wonderful staff. Moving is a difficult task no matter what and they make it less stressful.
Tamela C | Online Move InCherie was VERY helpful and friendly!! Great service and she even went the extra mile to help me carry a heavy box to my car!!
KIM S | First ImpressionsThe GM was really informative and you saw her out and about helping customers and moving uhaul equipment more than you saw employees that work there ... which is awesome to see
tiara e | First ImpressionsAll great, staff, clean, easy in/out, fair pricing, inventory good.
GEORGE T | First ImpressionsCherie Clarke was especially helpful. Margate u-haul was terrible.
WILLIAM G | First ImpressionsThe entire staff at Coconut Creek facility is helpful and friendly. Very nice, polite, helpful crew. I must single out the manager. She 8s one of the best iv ever come across. She is friendly, acceptable, intelligent about her business and she goes every step she can to be accomidating and helpful. She is also offers a wealth of information about options and helpful tips.
Julia G | Overall ExperienceEverybody is so pleasant!!!
Ruby C | First ImpressionsLack of communication from staff, wasted time, purposely moving slow, lied about 1st floor being available, then ask for a storage closest available to the elevator and proceeded to give me the furthest when I saw there were many closer available. Didn't have time to argue because I was on the road for 20 hours and only 2 hours of sleep. Worst treatment I've experienced.
DANNYKIRAN B | First Impressionsthe Rachel staff is extraordinary, exceptional service ....
Alexandero S | First ImpressionsVery helpful from when we rented a truck through our use of the storage unit. Top shelf
John M | Overall ExperienceThe Manager was nice, professional, and helpful. I registered at the end of the office hours, when I tried to access the storage area my card said a different persons name on the access screen and would not allow me access the building. I tried to go back to the office for assistance but the office was closed.
SHAYILA B | First ImpressionsVery courteous and professional
Theodore T | First ImpressionsWe we kept waiting to finish paperwork while associate assisted customer behind us with payment.
Phil H | First ImpressionsKind and attentive and supportive and helpful. That would be how to describe my experience . I’m moving temporarily from one location to another and that is very stressful. Cherie and her staff are great to work with and made a difference to me.
Lisa F | First ImpressionsLa señorita que me atendió fue muy amable y me ayudó con recomendaciones y soluciones a mi problema
ORESTES D | First ImpressionsThe staff at the coconut creek location are all exceptional and know your product / service very well hence they meet all the expectations of the customer and all stakeholders .
TARAMATI B | Overall Experiencegreat service
PEDRO B | Overall ExperienceThank you for your help
melessa t | First ImpressionsMy family and I would like to personally thank Cheri Clarke, the General Manager at Coconut Creek. She was absolutely amazing. Our experience was very enjoyable due to her professionalism, problem solving, and a great work ethic. Just when we were ready to give up on Uhaul services, Cheri went out of her way ( on her day off none the less) to make sure that we were taken care of. When someone takes pride in their work, it shows. The level of integrity on her part is to be an example to all. My family and I cannot thank Cheri enough for the exceptional service we received. WE NEED MORE CHERI’S IN THE WORLD.
Andrew C | Overall ExperienceCherri Clarke was SUPERB!!! She went beyond the call of duty; answering a question for me on Christmas Eve and being thoroughly professional, knowledgeable, and pleasant! Much can be said of the entire staff. Finally, this storage facility is the cleanest and well-maintained I have ever seen! Put in a pool and a breakfast buffet and I am moving in!
Lynden W | Overall ExperienceI originally got this storage room when the pandemic had just started and they had the one free month special for college students. The staff that did my initial process wasn’t nice at all and failed to let me know that I had to get a specific round lock for the unit when I asked she said that any was fine. It was then when I was already living 5 hours away that I kept getting calls about that I needed a new lock because it wasn’t “correct” and once I finally was able to move back down to the area I couldn’t access my unit with out paying a fee for something that should’ve been told to me initially. When I switched debit cards I forgot to update it on my account and was so used to doing autopay instead of calling or emailing me I get emailed a week later about getting a late fee, that again could’ve been easily fixed if I got contacted about it before the bill was due. Another experience I had with getting a moving truck here wasn’t too pleasant either. If I do have to do storage with uhaul again I’ll have to try a different location.
yolgens c | Overall ExperienceCoconut creek location is always consistently good This is a easy and friendly location to rent and use the storage I am super happy with everything
Aharon A | First ImpressionsThe manager gets an elevator problem in the storage but she has been an amazing person and drive the problem very well and professionally, Excellent, I would like to have someone like her in my company. Marcos Tavares CEO IGD - International Gaming Development
Marcos L | Overall ExperienceI use uhaull alot and this was my worst experience EVER! Not only was i not told that the elevator was not working until right before my arrival. The workers they had helping didnt care about what they were moving and made sure they scratched or dented everything they moved. Like my white tv stand and my couch because they were rushing. So make sure you are watching everything
Mellissa M | First Impressionsthe elevator has been out of service for much too long and there is no excuse for it not being fixed. it is wrong for customers to have to walk up stairs to put their belongings in storage, especially when you are a senior citizen. what excuse is there for not having a working elevator?
frederick g | First ImpressionsThe storage facility itself was good. The staff were helpful when we first moved in. A week before we were moving our stuff out, we had driven from our house (40 mins away) to the unit to find out the elevator was broken and the stuff we needed to put in wouldn’t fit in the stairwell. A few days later, we needed to book movers for our move out and the Uhaul representative on the phone assured me the elevator would be working because it would be a week from then (surely it wouldn’t take more than a week to fix the elevator!! And surely if it wasn’t fixed, we’d be told so we could plan accordingly!!) Well guess what? It didn’t happen. After we paid $300 for our movers...expecting it to take a certain amount of time based on the time it took us to move in WITH the elevator...it took the FULL time for the movers to move everything down the stairs and they couldn’t complete the job. They had another appointment after us so they couldn’t help us unload at our house. If we had been aware of the elevator being out of service, we wouldn’t have spent $300 on movers! Thanks for the awesome communication, Uhaul.
Rebeka L | Overall Experiencemy rating is based on the fact that there are no rooms available on the street level and the elevator was not working, which means i'd have to carry my storage items up 2 flights of stairs. i have a heart condition and cannot do this. i am interested in renting a 5x5 room however, if it can't be on the first floor, the elevator must be working. hopefully, the elevator will be fixed this week, as i need to rent a storage room by month end.
FREDERICK G | First ImpressionsEasy rental process, friendly staff.
ALEXANDRA P | First ImpressionsKnowledgeable, friendly staff. Quick check in and check out. Had to rescan drivers license at the store after doing it on line. Was told that doesn't work - has to be scanned in the store. If it's not working on-line eliminate that option.
Jeffrey B | First ImpressionsIt’s my 3rd time using this store. I booked a 20ft truck and reserved a 10x10 unit on the 1st floor before I left. I received confirmation that the unit on the first floor was available. When I went to get into the truck the person told me it was in the “garage” so I went looking for it, after several minutes of walking I was not able to find it because it wasn’t there, it was in the other side of the building so you can understand I was a little frustrated. After a long day of moving, my help and I arrived back to unload and place everything in the unit I had made the reservation in the 1st floor, we started unloading and bringing about 2 trips inside just to find out that the unit was still occupied!!!!! Horrible! I went back inside and the woman said it happens often, well it’s unacceptable! We had to load everything back and drive to the side of the building to store in the 2nd floor. I was livid and so my was help, extremely disappointed at the lack of communication and customer service.
CESAR P | First ImpressionsThis was one of the best Uhaul the staff was very friendly and knowledgeable. Very trustworthy they went above and beyond to meet my needs. The manager has friendly kind attitude he never made me feel that he was unapproachable. He handled all my concerns very quickly I would recommend this U-Haul with five stars.The facility was very clean and quiet.
MARION H | Overall ExperienceElevator stop working in the middle of moving
Devon S | Online Move InThe girl at the desk barely understood anything. She proceeded to give me a 2nd floor unit after being told the elevator was broken for 5e 2nd floor. She was a deer in headlights how that wouldn’t work. She finally moved me to 3rd floor (she had no idea where it was on a map.) we then got stuck in the broken elevator while holding a couch. Called the emergency button in the elevator and it went to a uhaul recording (is that legal?) It was like a hidden camera prank show, and the employees low IQ is a Corp liability
Richard W | First ImpressionsIf I could give them 10 * I will. All the staff were very friendly and helpful when I most needed. I went to this location many times last week and every time they helped me with everything I asked, even at the last minute when they were even closed. Yes, I recommend this location and for sure I will use it again if necessary.
Liliana M | First ImpressionsDefinitivamente fue buen servicio y los empleados agradables , por la renta del camion, obtuve un mes free de storage, y esto me hizo mi mudanza mas relajada, gracias a todo el equipo que conformó mi servicio.
Rosse H | Overall ExperienceSamir and staff are always top notch!! Will always use this facility as my place for storage. They take excellent care of the facilities and their customers.
William D | First ImpressionsThe person we talked with when we purchased the storage space was most helpful and courteous. He answered all questions and was very professional.
Anslyn S | Overall ExperienceWe rented a truck and were offered free 1 month storage. The storage unit provided was on the 3rd floor and the furthest away from the elevator. Other units were available on the first, second floor and closer to the elevators. This distance added to our moving time making us incur in more expenses as we needed to rent the truck extra days.
LUIS R | Overall ExperienceElevator at the facility was broken!! With no warning or notice by front desk staff!!! What if I had planned on loading furniture into my storage unit the day I got the keys to my 2nd floor unit?! Outrageous. Also, it took us over 30 minutes to locate our unit as the key card was not working. I understand they aren’t doing unit showings due to COVID but the front desk lady did a horrible job at explaining where the unit was and how to access it. She told us only how to access it from the elevator (WHICH WAS BROKEN) and said nothing about stairs. We were drenched in sweat running around the building trying every single door. Only for her to finally explained after 30 minutes of getting lost that we have to use the stairs (and no key card is needed?!?!) since the elevator is broken. Such a waste of time. I pray that the elevator is not broken next weekend when I move my things into my storage unit. After this experience, I will not rent here again. For the price I paid, I expected much better.
Sarah S | First Impressionsvery helpful
leandro f | First ImpressionsMy problem is you advised your price for$89.00 for a 5 by 10 and was charged$129. For the first floor
MARVIN T | First ImpressionsUpon arrival to return the truck, I mentioned to the attendant that I wanted to rent a storage unit and that I needed to unload before returning the truck. She proceeded to tell me to return the truck first, only to have the other employee tell to go get the unit first. One she was done helping another customer I explained I need the unit first. I had to repeat the size of the unit I needed 3 times. She finally gave me the entry Card with no map, unloaded my truck headed to the unit only to find out it was a handicap unit. I had to return to her once again and told her she had given me the wrong unit. Her reaction was apologetic at all. Got back on the computer and gave me the unit furthest away from the elevation and not once apologize for giving the wrong unit on purpose. I have been to uhaul mover 10 times and this is by far the worse service I’ve had at uhaul. Jimena Chumbe should be retrained. My customers receipt number is 7880-28-102331-109616. Due to lack of professionalism I wasted 1 hour going back and forth dealing my return by an hour. The rest of the staff was great.
Jaime A | First Impressionspleasure doing business
Harrens J | Overall ExperienceTop of tops. Best of all. U-haul, especially the unit at Johnson Road in coconut creek, fl.
Ana K | Overall ExperienceI rented a truck on 06/10 at 06:00pm to deliver on the same day around 11:00pm. Nobody told me that the storage would be closed at 10pm. I was told all the time that it would be 24h for me. I arrived on 06/10 at night with the truck totally loaded and for my surprise, my access was denied and I couldn't get in the building. I called the customer service but the lady couldn't do anything. I had to come back to my house with the truck. On the other day, 06/11, I went to the Uhaul Store (Coconut Creek, Johnsons Rd, FL) @ 7am and I told them about the inconvenient that I had and I would pay only one day of rent because I couldn't unload the truck due to a Uhaul's fault. An attendant called Jimena agreed with that. On the 06/11 I went to the uhaul storage to unload the truck around 06pm. Same msg appeared on the device's screen next to the door: "ACCESS DENIED" as soon as I put my code. I ran to the office and told them about that same message that was also appearing on the day before. The attendant said: "You should swipe your card" and I said: "Nobody gave me a card" and the attendant was surprised. He went to the office and brought back a card and said" Use this card". I started unloading the truck and around 06:50pm I swiped the card and the same msg appeared: "ACCESS DENIED" I ran to the office again while they were locking the door. They were very rude, saying that the system was already closed and they didn't know if they could do something about. I found a customer, an old man, and he told me that there is a main device that we need to swipe the card first and it worked. The Uhaul's attendants were very unprepared. I told them that it was my first time and even this way they didn't instruct me properly and/or they didn't know about their own internal process. For my new surprise, when I was returning the truck by the website: www.uhaul.com/share, I was charged for both days instead of one as the attendant Jimena agreed to do I really really really do not recommend the Uhaul Storage of Coconut Creek and I would like you guys to proceed with only one day of rent. Also, just to let you guys know, I rented an space of 10x15" for around 3 months but I wont do that in the future with Uhaul Coconut Creek (Johnsons Road).
Alexandre A | First ImpressionsMoving experience along with everything else was great.... I would not hesitate to recommend U haul to anyone
Bernice O | First ImpressionsAll staff very friendly and professional
LYNETTE J | Overall ExperienceYour customer service was amazing.
Sally R | Overall ExperienceSamir was great to work with you.
Mark L | Overall ExperienceThey were extremely gracious to me. There was confusion on my part with the check-out process but they were understanding! Great customer service!
Alexis G | Overall ExperienceOutstanding experience!!
Donna O | Overall ExperienceShenique helped us on a couple occasions and her positive attitude is what every business should have. Nice & courteous!
eunice r | Overall ExperienceThe staff wasn’t friendly and didn’t explain things thoroughly for my move-in. Everything else was fine.
yolgens c | First ImpressionsWaited in line nearly 30 minutes as only one person working the counter on a Sunday morning at opening.
Mark L | First ImpressionsStaff is very helpful and friendly
MARCIA G | First ImpressionsRENTED A STORAGE UNIT AND WAS VERY EASY AND STAFF VERY COOPERATIVE.
ELLIOT W | First ImpressionsGood attention the place is clean easy access
Edwin G | First ImpressionsAs if being open on New Years Day wasn’t enough, it was great to take advantage of a promotional rate to help with my move-in. The facility is clean and well organized.
paul a | First ImpressionsAbove excellent great staff, great. Facility
Marjorie B | Overall ExperienceAwesome place
Kris B | Overall ExperienceThe facility was well maintained and secure and the staff made the process easy and were very friendly.
erin g | Overall ExperienceI love ow clean and organized the staff is and will always use Uhaul for my moving concerns. Thanks from Skip J CC Florida.
Clifton J | First ImpressionsMr. Samir is a great person, he relly helps the custumers. The two person on the counter they don't want be there. They don't care about the anything, very lazy.
ALEXANDRE C | First ImpressionsU-Haul was amazing! My Folks were stranded when the new house fell thru. My Mom, who is hemi-plegic had to be hospitalized w/ a med. emergency. Raquel, Kareem, Courtney and the team helped A Lot!
Michael P | First ImpressionsCouldn’t recommend another place.
Andrea O | Overall ExperienceExcellent service. Professional staff.
CHANDRADAT e | First ImpressionsGreat staff!
Phyllis P | First ImpressionsThere was confusion on the return with a long-distance move, causing me unnecessary time, and $120 that I did not really owe - I was charged for three days that I did not use. This is unacceptable.
Evan M | First ImpressionsTHe clerks were courteous and helpful.
Alberto H | First ImpressionsVery accommodating even though all my issues were my own fault. Great staff and Samir the manager is awesome. I Highly recommend U-Haul this uhaul facility.
Adam V | First ImpressionsVery smooth rental experience and customer service representative was very nice
NAOMI H | First ImpressionsVery nice place and people
Joao S | First ImpressionsThe attendant was new and did not know how to answer calls. I kept on buzzing for help and he did not know how to help me. No one knew how to open a lien lock that was placed by mistake.
Yolanda G | First ImpressionsGreat storage facility.
Shawnda K | Overall Experienceeverythings very good
Carlo G | Overall ExperienceEveryone was very courteous and professional . Thanks to GM for allowing me to drop truck off at his facility
Kendall L | First ImpressionsThe tall and slim lady was amazing and very accommodating. The other lady with the 10 inches nails should find a job she likes and cares for. Customer service and sales is not for everyone.
Eric S | First ImpressionsThanks for the good service!!
Rosangela L | Overall ExperienceA nice facility. Will recommend to others. Thanks
Charles H | Overall ExperienceThe representative that I worked with on both occasions was courteous helpful and well informed about policies and procedures
LAURIE w | Overall ExperienceVery good service
Charles B | First ImpressionsThe facility was clean and accessible
LAURIE w | First ImpressionsA bit expensive
maryan a | Overall ExperienceNice job.
Jason V | Overall ExperienceThe lady that helped me. She was the most friendly lady I have came across in quite some time. She had a very warm welcoming smile and made my experience great. Belive her name was Maureen smart
Jamie F | Overall ExperienceThe manager was great! The staff was very kind
Jackeline B | First ImpressionsVery good service and facilitie
Arthur T | Overall ExperienceMaureen is a star! Great experience. Thank you!
Laura S | First ImpressionsAll good
Adrian T | Overall ExperienceThe staff were very pleasant and friendly. They were very helpful in tending to my needs.
erin g | First ImpressionsShort and sweet “YOU GUYS WERE AWESOME!”
Marco F | Overall ExperienceMy experience was great Thanks to the employee named Rich Keery who went above and beyond to make sure I had a great experience
Adam L | Overall ExperienceA complete moving and/0r storage facility. Trucks of any size, and boxes, tape, rope, locks, trailer hitches, bike racks for cars &trucks. I was so impressed.
gary g | First ImpressionsGreat, only thing I would change is your stupid policy of having a second contact number for those who just moved to town. Cell phones are usually it.
Christopher W | First ImpressionsYou all were great. Thank you
Marni T | Overall ExperienceRaquel was simply fantastic! This cross-country move proved to be difficult, but she made it so much better on the back end. Raquel was not only super helpful, she was very patient and kind. Thanks!!
Michael H | First ImpressionsThe staff was excellent. Thank you!!!
Robert H | Overall ExperienceVery smooth transaction. Samir Shields was very perfessional.
Arthur T | ReservationSamir was wonderful. The entire team was polite, helpful and respectful.
valencia j | Overall ExperienceThank you for your inquiry. Used u-haul location 16300 W Dixie Hwy and very pleased
Teresa B | ReservationVery friendly and helpful staff. Experienced zero negativity from anyone I had contact with at the coconut creek location. Made my stressful moving experience more pleasurable. Thank you
Robert W | ReservationWhen the 24/7 access system is down, management needs a backup plan for folks who have paid for AND signed a contract for such access. I.e. pay an employee to stay on-site after hours until fixed.
Shawn G | Overall ExperienceUHaul live up to the term agreements. Very satisfied.
Rose B | Overall ExperienceThis is the Best UHAUL facility I ever had used. They're very nice and professional, also the place is neat and clean.
ARLET S | Overall ExperienceMy experience with U haul was wonderful U haul keep up the good job
Marie W | Overall ExperienceExcellent experience. The area on the lower level where you are able to leave items that are no longer needed for other community members to take and use is fantastic. Great concept!
adam c | Overall ExperienceMy reservation was handled efficiently. The treatment at reception was professional and friendly. The facilities are superb and access to them is easy.
GABRIEL G | ReservationFrom Samir Shields and George and the rest of the crew that works there, they have made me feel comfortable, they are very professional, kind, knowledgeable, overall VERYSatfy, great location, 10 star
antonio a | Overall ExperienceNA
Valyncia S | Overall ExperienceI said YES regarding staff friendly but it is not completely truth. All the employees are very nice with a exception of a white woman with a estrange name. She is very nasty and impolite.
Marco P | Overall Experience.
joy g | Overall ExperienceBilled me $127 for turning in my tow dolly late, which was incorrect. Had to be later refunded to me. Then sent me an email regarding a storage unit bill, which I never rented (still ongoing).
Jonathan C | Overall Experience