Customer did not leave a comment.
KAREN PCustomer Reviews for U-Haul Moving & Storage of Collierville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service, I've only received the best service. This is my number 1 facility.
Patrice D | First ImpressionsThe Collierville location was awesome! Well organized, spotless and the staff was fantastic!!
DENNIS VKelly and Sarah were both exceptional, going out of their way to help
William E | First ImpressionsNothing, my experience was great.
Tracey CBest storage every.
john d | First ImpressionsGood
DANIEL WI paid $300 more than I was quoted. They had me listed as going to Arkansas. I was going to Arizona . It's not my fault they don't know how to type and now I have to pay for it. I am livid. I didn't budget for a $300 difference. I budgeted for what I was told.
Stephanie KUnlike some UHaul rental sites, U-Haul Moving & Storage of Collierville is a first class operation with friendly and helpful staff to address evey need. All UHaul rental sites should be staffed with people ready to hook-up or take-off rented equipment (trailers) for the customer and be adequately stocked with basic supplies like blankets and boxes. I've had six rentals either dropped off or picked up at this locationm over last six months and they are the best. Collierville is exceptional in this regard and it's much appreciated!
MARK KThey where very professional excellent service
larry m | Overall ExperienceGreat experience from start to finish. 5 Stars. Mitch
Mitch TThis location is the best!
JAIME RWe had a smooth, seamless experience... Rented in Smyrna and dropped off in here... No problems on either end! Everyone was very helpful and professional.
Lori eThe gentleman that helped us was awesome. You couldn’t ask for a more informative person. Friendly, nice, and just a very nice guy. Facility was very clean and felt very secure
JAYNE W | First ImpressionsEasily done.
JACK JIt’s a very efficient store. Staff is helpful and knowledgeable of their processes and procedures. Staff is customer. Friendly.
JEFFREY Rno issues at all
Bobby JNothing, service was great
Maurice PParis & team were very helpful, my rental Process & fast & courteous, the equipment was clean & ready
PETER SWe didn’t speak to anyone in person but we were guided through dropping off the truck after hours and it worked well
MICHELLE WThe steering wheel had some residue on it, all the cup holders had spilled drink residue, and the door handle/pocket had residue in it. Didn’t really want to be in the cab for longer than absolute necessary. The cargo area was really clean however. That truck is in pretty rough shape so I’d imagine it’s not too far from being retired
WILLIAM CEverything went smooth
BOBBY JFirst Time Rental. Truck was clean and staff was nice and helpful. Will Be Renting Again in the near Future.
James TThis location sets the bar for every other location. They have excellent customer service. Thank you for being so professional and polite. A rarity in this world today.
JAIME RI don't know
KIERON WGood staff
DAVID EThe 4' x 8' trailer let me use my side mirrors to see normally. When loaded, the trailer pulled well and nearly silently.
JAMES CVery helpful and knowledgeable
Randy MKelly was exceptionally helpful and very friendly. He turned what could have been an unpleasant experience into a great one.
DOUGLAS SYour booking people screwed me and didn’t do much to all Eve my frustration.
SUSAN DThank for your service! Everything was excellent!!!
GREGARY BThe driver side headlight out.
DARRELL GMy husband and I were dealing with a difficult move already. We ran into some issues with the U-Boxes being available and some clear communication on the lift driver availability for the weekend which was our move out time but AM Paris and The Manager Mark for the Collierville,TN location was just the best in a very stressful situation. The both of them went well beyond ‘“above and beyond” and we could not thank enough for their support and understanding and willingness to listen to help us come to a solution!!!!!
Jennifer P | First ImpressionsService was very quick and convenient. I pulled up to the unit I was going to tow. I went inside to fill out the paperwork. A gentleman came in and told the lady which number unit I had. She did the paperwork. I went out the door and he had it all hooked up ready for me to test the lights. Everything work and I left. I think it took me all of :10. I was impressed. Good team work at this location. I rent here periodically and they always do a good job.
JAMES OCustomer Service was exceptional. People were friendly and helpful. Great experience and the value of renting a 14ft trailer for $30 bucks is a good deal in my opinion. This is my 3rd time renting from this location. I wouldn't go anywhere else.
CLIFFORD GAll as expected- friendly and helpful staff
ALLEN BPick up/drop off was fine. Dolly and pads attached to wall in truck were a pain. If i needed them I would have rented them. They took up space and were in the way of loading.
Timothy HThe associate that checked me out was friendly and courteous. The entire process was very efficient.
JEFFREY BCustomer service is excellent.
DELMER BGreat service
MARK FTook up rate from 2 months ago,charge extra for equipment, ii never rent from a haul again.Greedy blood sucker's..
SHANIKA GCheck equipment for leaks as ours leaked from the roof and we lost three hours of time exchanging trailers
RANDY HThe people are always friendly and helpful. I have never had a bad experience with them.
JULLIE WMiss Diane provided excellent customer service. I was well taken care of and treated very courteously. Best location!
BOBBY OI dropped my 26' truck after-hours so did not meet the staff, but the layout of the facility was very clear. No issues.
ROBERT PTruck needs to be taken to the dumpster. Truck was clean. Door was extremely hard to close. Window on driver door rattled really bad. I think front in need alignment or need to check air pressure. Also, driver seat would not adjust. This is the worst truck I have ever rented in my life from u haul. Truck had about 125,00 miles. Robert Evans 901 619-2577
ROBERT EThis particular location, always has exactly what I need.
JOHN RHelpful employees. They were kind & patient. They worked to please each customer that came into this location. (I witnessed about 4-5 customer’s transactions) I will only rent from this location. Great guys!
TAMARA CI reserved a 10x10 climate controlled unit. When I went into the facility only one check-in terminal was open. The employee finished her personal cell phone call to be able to assist me. She asked me questions which I answered in my normal speaking voice. She told me she could not hear me so I raised my voice to respond. Her eyes widened and she started talking about me having attitude. I mentioned I had raised my voice because she said she could not understand me. Meanwhile another employee came in and they proceeded to have a personal conversation in the middle of checking me in. The second employee noticed I was seated at the check-in and apologized, which I appreciated. The employee checking me in finished and hand me a security swipe card with no instructions on how to use it. When I went to my storage unit in the detached building I went inside to find my unit and inadvertently set off the alarm in my unit because I didn't know i had to swipe to disarm in addition to swiping for entrance. The place is clean and maintained and I have no complaints other than the attitude and unpleasantness of the employee who checked me into my storage unit.
STEVEN W | First ImpressionsExcellent experience!! Really fair price.
PHIL GThe best location in Memphis area ..
ROBERT HI only left because of the regular price increases. Other than that, your facility is fantastic. Always clean and in working order and I felt safe, anytime.
pam d | Overall ExperienceWould have left 5 stars. Very helpful initially, including hooking up the trailer to our hitch. However, we had some concerns about how the trailer felt/acted while driving, as it was bouncing and felt like it was pulling the vehicle (large SUV), which is different compared to privately owned trailers we have used. Called back and received little help or guidance except "If you return it, I can't be sure that you'll get your money back". Decided to go ahead and use it on our long, one way haul. Once it was loaded, we had no problems or complaints. If your employees had informed us that trailers tend to perform better when loaded, it would have alleviated some significant concern. Otherwise, we had a good experience.
TAMMY HHad a blow out 15 minutes into my drive. Tech came and changed 2 tires because of the condition they were in, and one tire on the trailer was the wrong size. Said the other 2 tires were in bad shape too. Ended up being stuck on the side of the road for an hour and a half
CHANDLER WThe back door went off the track two hours into our appointment. We had to unload everything we were moving and take the truck back.
JEREMY GDianne did a wonderful job helping me with my initial reservation. The day of my reservation, she called to confirm that I still needed the trailer. When I arrived at the facility, I decided to rent a different style of trailer. Dianne was very understanding and quickly changed my reservation and the rest of the team worked quickly to connect and test the trailer. When I returned that afternoon, the team was quick to diconect the trailer and check me back in. Very enjoyable experience.
DELMER BHorrible experience!
Christopher B | Overall ExperienceStephanie was really great to work with. She’s an A player !
PATRICK MEveryone has been very pleasant and respectful except Dontrice. He called me after I had an agreement with Mark, manager. He claimed that Mr Mark recently suffered a head injury as the reason for his inaccurate conversation and accused me of owing money when I went to receive moving record. He was very condescending and made a misrepresentation of my statement to him in front of another employee. Overall, the facility is very thorough and safe.
Dhawn B | Overall ExperienceI thank you all for your assistance and help at At a very crucial time in our lives.
stewart d | Overall ExperienceGreat easy experience!
Carisa M | First ImpressionsEveryone was great to work with. I had no problems
DANNAH S | Overall ExperienceGot to say the best uhal ever and the storage is top notch with modern security and a safe place to drive in and unload. The staff that helped us were the best.
DAVID L | First Impressionsalways top notch service !!!!
Sundance S | First ImpressionsI was not expecting to pay for my second month with my free month of storage on a one-way rental. I had just spent $900 to get to my destination leaving me with just enough to survive on till I got paid. Then was told I had to pay for the second month which was not listed on the website. It left me with one penny in my account. I am really disappointed that each manager can decide these things when all Centers are supposed to be the same. I would have chose a different location had I known.
MELISSA D | First ImpressionsYour staff and facility is excellent I am overwhelmed with how neat and orderly everything is.
stewart d | First Impressionsthe agents on Sunday October 28, were very knowledgeable and helpful - great representatives.
TERESA M | First ImpressionsThe staff was on point in meeting my needs.
Mark L | Overall ExperienceThank yall so much!! I will certainly recommend yall in Collierville!!!
Ann F | Overall ExperienceI'll be back when and if needed you all service. Thank you.
JOHN A | Overall ExperienceAll the employees have very excellent customer service friendly and helpful
Saundra M | First ImpressionsI would most certainly use it again I was well pleased with my storage unit
Derrick C | Overall ExperienceYour employees are the best. Special thanks to Diane for her outstanding service. Every business should have an employee like her. Thanks for your great service.
Edward R | Overall ExperienceI used other storage places before and these guys are the nicest ones everyone is always friendly and go the extra mile I hated to move out it was time with them for almost a year and didn't any problems my belongings were well kept
AUBREY S | Overall ExperienceGreat job by all! From first phone call to person to person meeting, all staff friendly, knowledgeable and helpful. Thanks!
vicki s | First ImpressionsBest experience I have ever had renting anything 😎
ANITA J | Overall ExperienceFast, friendly and professional service!
Isaiah P | Overall ExperienceMark and all of the other staff members were extremely helpful and knowledgeable. My move-in process was as easy as could be.
Prebel A | First ImpressionsThe staff that helped us are such wonderful people. Kind an frindly!! Helped me on everything I didn't know how to do!! I hope they get rewarded some kind of way! I actually rented a unit there as well!! Good people still exist in this world. Thank you to everyone that helped us!!
Billy T | First ImpressionsI would recommend 10 out of 10 family and friends to you you have services your stuff are under surveillance at all times inside outside you know in the cooling part it is excellent the staff is great
Michele T | First ImpressionsJust a note to say the free first month was appreciated. However with the continued increases it was all in vein. Also not issuing a credit on the remainder of this month that I will not be using. I felt that is a poor business practice. I will refer additional customers to you but will advise of the rental increases and when they check out. Do it before there monthly payment is due or wait until next payment is due. Allen McCubbin
duane m | Overall ExperienceThank you
Helen T | Overall ExperienceCourteous and knowledgeable personnel
Edward R | First ImpressionsWould use again. Thanks for your help.
Tyril F | Overall ExperienceThere was water damage. I didn’t have plastic bags anywhere in storage. The moisture damage molded many furniture items. I will not recommend this unit. It smelled mildewed and these items were expensive. Unless your willing to compensate me don’t contact me ever again.
lorie w | Overall ExperienceExcellent service! Staff were all very helpful and professional !
Ann P | First ImpressionsLove the location and security.
tony b | Overall ExperienceOverall the facility was very clean, and well lite. And the staff was very friendly and helpful.
JOHN L | Overall ExperienceVery impressed! Very clean and nice, efficient team helped me.
Erin C | First ImpressionsWhen I first moved in my items, the alarm would go off, but staff would not check unit(s). I accidentally set off my alarm multiple times over the first year of my rental and no one would come confirm that it’s my unit. That’s the only issue I had with storing my items here. Clean facility. Friendly staff. Just unimpressed due to the lack of security. Luckily, Collierville is a relatively safe city, so no issues occurred requiring staff to actually get up to check the unit.
Liz G | Overall ExperienceMy unit was locked when I arrived and I had to call and get it unlocked. My reservation said it would be unlocked upon arrival
Derek H | Online Move InHad a unit for 4 plus years. Great facility and staff. Always clean
Donna H | Overall ExperienceAll of the staff was incredibly friendly! It was a really great experience!
Stephanie G | Overall ExperienceStephanie was extremely friendly and helpful. She went above and beyond to ensure that my my move out was smooth. Each time I went to the facility it has been cleaned. The manager on site ensures that it is always well maintained.
Patrice J | Overall ExperienceMy corner unit needs more lighting but the area is lit.
Chanda C | Overall ExperienceHighly recommended # 1
Maggie O | Overall ExperienceThe only problem was that the price kept going up
antonie a | Overall ExperienceOne thing I don't understand, you fill everything outline to reserve a unit, including your payment, I am in U-Hauls system but when you arrive at U-Haul you have to do everything all over again with the person at the desk. What is the purpose of entering all your information online and then have to redo it all over again? It should have been showing your driver's licenses sign here and be done. Thanks
Brian W | First ImpressionsMr. Mark and his staff has always been and continues to be friendly and accommodating. I have been a customer for 2 years now. I appreciate them!
Dorrice G | Overall ExperienceThanks
Tarronnada A | First ImpressionsGreat staff, incredible service!
Margaret D | Overall ExperienceThe staff member on hand was very helpful and answered all of my questions.
Nathan S | First ImpressionsGreat facility
JAIME C | Overall ExperienceEveryone at the Byhalia location is very professional. It was always easy finding stuff there everyone was always willing to help as soon as they were a available
Ron C | Overall ExperienceOwner Mark was very understanding of circumstances. I needed 2 days of additional storage after my month was up and Mark took care of me in a very professional way which will insure all my future needs for u haul. Thank you Mark.
Tracy B | Overall ExperienceThe only downfall is that the prices keep going up
antonie a | First ImpressionsVery happy with the pricing and the staff
Ron C | First ImpressionsPrices are extremely too high and my contents are now filthy with dirt and moisture. Your storage boxes or whatever you call them aren’t much better than a wooden box with no seals.
Nathan M | Overall ExperienceThe price is never the same when you book it online
Kelvin M | First ImpressionsWent in person to close out the contract. Received text one week and one day later asking me if I had moved out. Went back in and spoke to same gentlemen and he laughed and asked me if I wanted a receipt showing it was closed out. No apologies, just “oh well “. Poor customer service after a pleasant experience to begin with.
ROBERT R | Overall ExperienceThe representative was very rude and unhelpful to me during move in time!
Paris C | Online Move InI left because I wanted more units at the same location and there were none to rent. Also, the 25% rate hike since I moved in.
randy m | Overall ExperienceThis was the absolute best storage I’ve EVER rented from. The staff I encountered were very helpful. They made certain I had whatever I needed. Thanks, Mark, for having such great staff who’s willing to make a perfect visit.
Tamara J | Overall ExperienceRented this unit for over a year and ALWAYS found it well maintained and in excellent condition. The restroom was always clean. I was never fearful being alone after dark by myself. I would highly recommend this facility to family and friends. My grandson has a unit there and he recommended it to me.
Dianne P | Overall ExperienceActually the ratings are pass excellent. I tear up with joy when I just think about my experience. I've already adviced everyone one in my family..
Deborah W | First ImpressionsFriendly staff and. Wry professional. Great experience.
Julia B | First ImpressionsAlex and all the staff were very helpful.
Shelby L | First Impressions24 hour access would be nice given some circumstances may require late activities.
Jimmy M | Overall ExperienceCompletely satisfied.
William C | First ImpressionsEveryone was very friendly and helpful especially Ms Mona. Mr Mark was very accommodating.
omige h | First ImpressionsI was disappointed that I wouldn't receive a pro-rated refund for the remainder of this months lease.
STEPHEN H | Overall ExperienceFloor was not clean, other than that, the unit was fine
LaTonya H | Online Move InHad trouble with alarm going off 3 different times. Buzzed up front. No one ever answered. In fact...never saw anyone when we were there
Christy M | Overall ExperienceAlways helpful!!!!
CARLOS M | Overall ExperienceMy experience could not have been better; what an outstanding group of office support -- they changed the size of my unit, with no issue. Highly recommend to everyone.
Teresa M | Overall ExperienceAlex was a great help (and very nice guy).
ROBERT B | First ImpressionsCheck-in was a breeze. A couple of photos of my drivers license and I was in. The agent that checked me in was friendly and helpful. He walked me to the access point, explained how the enter and exit the building and thanked me for my business. My unit was spotless and in good condition. Would recommend UHaul storage to anyone
JEFFERY C | First ImpressionsExcellent customer service!!! Everything was just so clean, convenient, and very safe!
Antonio A | Online Move InHighly recommend this UHaul facility.
Joette S | Overall ExperienceThe staff at the facility was extremely professional. The team was on top of every aspect of their operation.
Jeffrey B | Overall ExperienceMark and his staff were great with always helping us when needing supplies or questions about anything..
James C | Overall ExperienceHad water damage and rodent dropping in my unit and on a lot of my furniture
Princeton R | Overall ExperiencePresent experience is far superior to the original experience!
Robert S | First ImpressionsGentlemen that helped us was very helpful. Mark I think was his name. We had to rent two different trucks this week. One leaving town 26ft and one short term 19ft? in town truck and we needed storage. Very easy to book, easy to obtain and storage was clean! We have used this same uhaul place on byhalia before. Last year as well. Only one I would suggest to a friend. The uhaul in collierville on byhalia rd. Drop off in ramer, tn with Felicia was great too! She is always very nice, friendly, quick and efficient! Thanks uhaul! And the guys I spoke to on phone were all easy to understand and very nice. Shout out to Oscar and Fred!!
Stefanie T | First ImpressionsThe positives were offset by the inconveniences. The lack of fence / gate creates security concern. I reserved the unit on-line then went in to finalize. Uhaul assumes I have a smart phone with data... I do not. So, I got there and was told they would send a text or email and I needed to take a pic of my ID and submit it. I told the guy that when I rented my truck I had to take a pic of my ID, but the he could not access that. So, I had to go back home borrow a phone set it up with my email and go back to Uhaul to finish. Uhaul needs to ask for the ID when reserving or have a way to capture it there rather than assume the customer will bring a smart phone.
ROBERT N | First ImpressionsAll the staff were knowledgeable and very helpful. Unit and overall area were very very clean. Outstanding customer service. Your facility and your employees were great representatives of the UHAUL company.
JAMES D | First ImpressionsThank you for the ease of checking in and the politeness of your staff !!
William L | First ImpressionsOn site manager Mark F. was very helpful and efficient.
Lloyd K | First ImpressionsThis is one of the nicest Uhaul facilities I've ever used. The staff was incredibly friendly and helpful. Not only did they get us set up in our storage unit quickly, but they also made sure our trailer turn-in experience was very smooth. Most importantly, they fixed a serious issue with the hitch installation that I had done at the Gaithersburg, MD store on Snouffer School road. The Collierville store re-attached my exhaust hanger brackets after I noticed a bungee cord that the other store installed and forgot to remove. The Collierville store needs to know how amazing they are!
Michael W | First ImpressionsGREAT STAFF VERY HELPFUL
Max M | Overall ExperienceFront desk staff Donice (spelling?) & Chris very helpful and friendly.
Teresa Q | First ImpressionsHave only secured my storage unit which I did in person. Have yet to move anything in but so far, so good. :)
karen p | First ImpressionsShania was very helpful. Walked me to my unit and explained how to use the security card. Unit was very clean.
Jo A | First ImpressionsI wish I could have stayed with U-Haul but I needed to downsize and surprisingly there were no units available!!! I wish you continued success.
Troy K | Overall ExperienceEvery part of our move with uhaul had been a travesty. I have to say that Steve at the place went the extra mile to make our storage unit easy to access. Super helpful.
Sonjo W | First ImpressionsStaff was extremely professional
Jeffrey B | First ImpressionsMy son came with me and he was extremely pleased that I had such a nice unit available for me. He had to show me the clean restroom. He is in law enforcement and said U-Haul had spent a lot of money in this facility.
Dianne P | First ImpressionsThe staff is always very helpful.
JAIME C | First ImpressionsPlease don't let someone reserve a storage unit if there are none available at that location, at that time.. I came all the way from south louisiana north Mississippi with things that needed to go into a storage unit that I reserved (in which it said online that it was available) and there were no available storage units when I got there.
Nicole V | Overall ExperienceI’ve canceled my unit and they are still trying to charge me rent. Talked with home office and they have it noted it’s been canceled but local office still billing.
Nikki B | Overall ExperienceClean and well maintained. Knowledgeable and helpful staff. Would definitely recommend to friends and family needed temporary storage.
Tiffany A | Overall ExperienceVery pleasantly surprised by the whole experience. Extremely helpful and convenient for our situation this past year. I also felt the cost was very reasonable. Even my wife was happy, and that’s saying something.
Paul K | Overall ExperienceYou have one guy working there who is rude and absolutely does not know the meaning of customer service!!! He should be fired!!! He is tall with sandy colored hair and was working on 10/31/2021, around 10:09am! I wish I would have gotten his name.
Katherine A | Overall ExperienceWould definitely use again.
james r | Overall ExperienceGreat
DONNA T | Overall ExperienceThis team was awesome
Vishnue J | Overall ExperienceThe facility is clean but since it was new the block walls had not properly cured so I had an issue with mold and mildew. Although it is "climate controlled" the temperature was typically hot.
Tonya M | First ImpressionsThey are very friendly and helpful. They know thier stuff and are fast and efficient. Also quickly help with any problems your experience.
Dorrice G | First ImpressionsStephen was very helpful and professional.
David S | Overall ExperienceI reserved a drive up storage unit over a month in advance. I called to confirm the day before that there would be a drive up unit ready for me. We arrive the day of my reservation after a long day of moving and traveling only to be told not only are there no drive up units available, there are no units available at all. After a lot of back and forth, I was given an empty unit (not drive up & required moving help). Staff looked overworked and frustrated. I know it wasn’t their fault - it’s the company’s fault for allowing people to book reservations when there isn’t anything available. Do better. I will not be coming back to this location, nor will I be using uhaul storage units ever again after this.
Peyton M | First ImpressionsInitially was told that I would not receive a refund for month I had prepaid as I ended up moving out earlier than expected. After I went to turn in card manager told me had refunded the month I wiujd not be using which was the right thing to do and he did it. Excellent facility.
David T | Overall ExperienceFeedback for improvement and/or (customer) concern: 1. Reserving a storage facility means little; as despite having a written reservation and confirmation number, bins may be unavailable and are granted on a 1st come, same day service 2. Computer system went down on the day I was scheduled to unload truck into facility. It was problematic that I had my out-of-town driver “locked up” with nowhere to go. Seems like a good practice might be establishing “Plan B” to avoid customer dilemma (nowhere to go) 3. Despite agreed upon monthly rate, UHaul increased my rate after one month of me unloading into 2 storage units. I had limited options (but to pay increased rate) other than hire movers to reload & exit facility
Mister K | Overall ExperienceLots of dead bugs in the hallways and units.
Emma B | Overall ExperienceThe manager, Mark, was always very helpful and friendly even when he was short staffed. He generally just has a very calm demeanor. I had to move out as a result of my being very ill and not being able to work for three months. When I shared the problem with Mark, he was very helpful, and he provided a solution. I’m very thankful to him for all of his help.
Tasha P | Overall ExperienceNone
Michael Y | Overall ExperienceThere seems to be a disconnect in communication at this facility. I originally reserved a 10x15 non-climate controlled unit. Upon arrival I was told they didn’t have it available. They said they could get me a 10x10 non climate controlled and that they would also give me a 10x5 but it would be climate controlled. While I didn’t need a climate controlled unit I felt this was a fair move and I get that mistakes are made. The said they had to get ahold of “HQ” to get pricing adjusted and they don’t open until later because they are in Arizona. Again, got it, I told them I would be back around 11 with a truckload of household goods, they said that should be enough time. I came back around 12 and went in to get my units to find that the. 10x10 that was outside was rented while I was gone and that instead they got me a 10x10 and a 10x5 that were climate controlled. While this seems like a ‘win’ this is where things got bad. I had moving labor with was costing me around $100/hr, I showed up to the unit and the guy with long hair working at the front desk could only tell me the plan but want actually able to rent me the unit and for every question he would say “I don’t know what to tell you”. He then said he wasn’t fully trained and that he had only been there 6 months. This seems like plenty of time to train a person. After about a half hour I walked in to see if we could just start moving into the unit even though I didn’t technically have it rented. He was very unsure, after more convincing he “allowed” it. The problem with the climate controlled facility is that it added additional time to how long I needed movers. With an outside non-climate controlled unit I could pull up to the door and load directly into the unit. With the climate controlled facility they had to load items on a cart and transition through hallways and up an elevator to get to the unit. This effectively tripled the time needed to unload the truck. This cost me around $400 in additional labor costs plus additional money (maybe $150) for me to extend my truck rental and find additional movers to move the rest of my belongings. Would the facility have had the 10x15 drive up unit that I would have requested for the date and time I had requested things would have been fine. The second issue came the day I moved out. I rented a 26’ truck from this facility. I showed up to get my truck, was going to use the ‘self pickup’ feature available online and I can’t find it. Went into the shop and they said “it’s because a truck was never assigned to you”. They then had to check their inventory for a truck. When I got my truck it had 1/8th of a tank of gas. I feel like this is a bit ridiculous. While I’m sure that this is because previous customers didn’t fill the truck up I do know that they charge a fee if you don’t return the truck with the same level you left at. Seems like the store should have taken the time to put some gas in it before they passed it off to the next customer. Note: the feedback section says “ Please contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.”. I didn’t do this. The facility had hurdles for almost every step of my move.
CHRISTOPHER M | Overall Experiencevery nice facility, clean, very secure, easy to access.
MISTY B | Overall ExperienceThe customer service representative who checked us in didn't instruct us where the location of the security check in/out point. So the alarm repeatedly went off at unit assigned not knowing where to swipe security card. Therefore we had to return to the office for specific location of check in device. Some inconvenience do this matter. This could have been avoided initially if it were totally explained during check in. Customer service representative shouldn't assume everyone's aware of the location of security check in/out device. Thank you for your concern. Sincerely!
Jimmy S | First ImpressionsExcellent climate control and security. Very well kept. Lol
edward c | Overall ExperienceI did not receive explanation regarding the norms and procedures with the magnetic card and how to use it
MARTIN p | First ImpressionsMark is great to work with. Knowledgeable and wants to help.
Daniel D | First ImpressionsMy husband and I went to the storage facility waited 10 minutes to be helped, the person who helped turned us away and said there were no available storage rooms although we saw in the screen a large amount of empty spots. We were told they only help people with online reservations I went online a few hours later and reserved a storage room. Very poor customer service
grace C | First ImpressionsThis was the worst Expereince. Started off with Uhaul Nashville renting me broken truck causing me to have tp spend money for another nite in a hotel. After getting a new truck to drive to Memphis, I was supposed to have a storage unit available to rent 3 miles from my home. When I arrived at the SHelby Drive location, I was told no unit was available and had not been available for years. Was told no units were available in Memphis and one would need to be found. One was eventually found in COollierville, over 20 miles from my home, necessiating atr least 2 hours round trip to travel, retreieve my things and rreurn home. Have spent time and gas driving there with no access to my unit bc rthe manager took days to pay my "complimentary, sorry we effed up free storage.". Just had to pay movers over $300 extra bc we needed to make two trips to recieve my things in storage. The Collierville mangaer has been rude to me. He told me I should be "grateful" for them giving me a unit. No Mr. Napolean complex. I do not have to be grateful for y'all giving me a unit 25 miles from my home and to have your white staff be rude to me at every encounter. No, sir. NOt today, Satan. I have monghs of free storage availble bc it has b=never been avialble with my truck rental. I will probably never use it bc thi has been such a shitshow of an experience.
Regina H | Overall ExperienceN/A
Roy J | Overall ExperienceLoves this storage space! Staff was always super nice and helpful and the compliment moving carts were awesome!!!
Lyndie E | Overall Experienceonly issue was difficult to call and talk with local on site staff directly.. everything seemed routed thru corporate channels. we rented a couple trucks here as well and everything was handled efficiently. very good experience!
Jeannette E | Overall ExperienceClean facility.
David D | First ImpressionsGreat storage area that’s easily accessible yet secure. Loved the automated check-in and out pro using card swipe. Excellent experience all-around. Will definitely use again when needed.
Franklin P | Overall ExperienceThe staff was particularly helpful. Although both of our rentals started with a free month because of prior long distance trailer rentals, two different staff members went out of their way to accommodate our needs. We are most thankful.
Edward C | Overall ExperienceThe manager, Mark, always goes out of his way to accommodate customers. Except for a period where Mark was out for surgery, 99% of my interaction with his employees has been great. They are always friendly, professional, and go the extra mile to help you. I would always recommend this Uhaul location.
Thor W | First ImpressionsThe young lady who took care of me at the counter was so helpful, courteous and efficient. Great experience!!!
WARNER H | First Impressionsso much better than expected. even my wife is happy!
Paul K | First ImpressionsThank you to everyone that helped from Day 1 to my last day. You all made the move to Collierville easier!
RUSSELL D | Overall ExperienceI was very impressed with U-Haul Moving & Storage of Collierville. They exceeded all of my expectations with service and cost. I will use them again in the future and recommend them to all.
David K | Overall ExperienceThank you for all your help and hospitality!
RUSSELL D | First ImpressionsFacility is exceptionally well maintained and all the staff were superb with great customer service skills. The service carts were a fantastic bonus and made all moving in and out much easier. Highest rating I can give.
Robert S | Overall ExperienceMark and Cameron quickly addressed all my needs. They were very friendly and helpful. The location is convenient and spotless!
Shawn T | First ImpressionsUsed this storage place for about 6 to 7 months until we sold our house and moved. The staff was always helpful and the facility was extremely clean! Mark and his team do an excellent job! Highly recommend this location if you need a storage facility.
Helen F | Overall ExperienceCard wasn’t linked correctly to my account and alarm went off when opened unit
Angela C | Overall ExperienceVery helpful staff that addressed any needs immediately.
David K | First ImpressionsGuy at front desk EXCELLENT
Tilkesha H | First ImpressionsKeep up the great service I was well pleased
Thomas G | Overall ExperienceI’ve tried calling this location plenty of times. I moved out on September 25th. I had a contract up to 6 months due to Covid. I am a student and I was paying 34.95 a month. Now that my contract was up in July. I am still being charged for October’s monthly rent. I am not pleased with this level of service. I spoke with someone in the 19th letting them know that I moved out beforehand. After looking at my move out record it says I moved out on the 19th of October which is completely false. My bank account was charged -34.95. I need a refund ASAP. Just horrible
Sabaria D | Overall ExperienceApril was extremely friendly and helpful
linda i | First ImpressionsOutstanding staff and facilities...
David H | Overall ExperienceThis u-haul facility is in a convenient location and that combined with the convenience in office and access hours, clean, secure storage units and reasonable pricing, has made our experience with storing our belongings easy and less stressful. Thanks!
Donna S | Overall ExperienceHad a little bit of issues reserving online but went up to the facility and the staff was super helpful and friendly. Entire checkin took less than 10 mins.
Lyndie E | First ImpressionsOne issue: the access card would not work. Seemed to be a computer problem. Other than that, everything was fine! Thanks,
Todd C | First ImpressionsThere was only one issue, a slight glitch in the computer system allowed the young man assigning our unit and the young lady helping another customer to assign the same unit to both customers. Was a bit awkward when we drove over to the unit to discover we were both assigned the same unit. The young lady on staff however quickly found the glitch, was very apologetic, and was able to assign us a new unit. Both employees were very pleasant and helpful.
Donna S | First ImpressionsI enjoyed storing my furniture and valuables at U-Haul over the Summer. I always felt safe and secure whenever dropping things off. The unit was extremely clean and free from cobwebs and other critters that you tend to see in storage facilities. I will recommend this storage to my friends and family in the future.
Allison L | Overall ExperienceThank you!!
tracey p | Overall ExperiencePlease give me a call at 901-569-5328
Breanna G | First ImpressionsThe young lady that helped us ( sorry, don’t remember her name) was awesome. She made the whole process simple.
Robert M | First ImpressionsStaff was great!! Clean and broad offering.
Patrick B | First ImpressionsThe alarm sounds when I open the storage unit. The staff knows about it. I put more items in storage yesterday and again the alarm sounded. Why can’t this be fixed?
James G | First ImpressionsI was impressed with the facility as a whole and I will recommend to everyone I can
Donald M | First ImpressionsI believe the young lady who helped us yesterday her name was Mandy. Overheard she was from Tupelo, MS originally. She was awesome. She helped us out with all of our needs! Best Uhaul employee!
Allison T | First ImpressionsMark went above and beyond without exception. I will definitely return to this Uhaul for all future rental and storage needs!
Chandra K | Overall ExperienceThe area needs a gate around the entire area anyone can drive right in most storage units have gate access also need lights inside each unit thanks
Terrance P | Overall ExperienceWas very Impressed with how clean and we’ll laid out the site was
matthew c | First ImpressionsWhat you want and expect--in and out quickly and efficiently
LUCIUS H | First ImpressionsI did not like that I was required to use a round style lock instead of the standard pad lock that I already owned.
JAMES W | First ImpressionsFriendly staff, convenient location, lots of open space for trucks car movement... would use again
bradley k | Overall Experiencex
Tracy B | Overall ExperienceGreat service. At the desk we went over all of the storage options. After I decided on the size she showed how to swipe into and out of the facility. Took me to my unit and how to enter and lock.
james w | First Impressions