The gentleman that helped us was awesome. You couldn’t ask for a more informative person. Friendly, nice, and just a very nice guy. Facility was very clean and felt very secure
JAYNE W | First ImpressionsSelf Storage Units in Collierville, TN, 38017
U-Haul Moving & Storage of Collierville
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- 4.5 Average Customer Rating
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My husband and I were dealing with a difficult move already. We ran into some issues with the U-Boxes being available and some clear communication on the lift driver availability for the weekend which was our move out time but AM Paris and The Manager Mark for the Collierville,TN location was just the best in a very stressful situation. The both of them went well beyond ‘“above and beyond” and we could not thank enough for their support and understanding and willingness to listen to help us come to a solution!!!!!
Jennifer P | First ImpressionsI reserved a 10x10 climate controlled unit. When I went into the facility only one check-in terminal was open. The employee finished her personal cell phone call to be able to assist me. She asked me questions which I answered in my normal speaking voice. She told me she could not hear me so I raised my voice to respond. Her eyes widened and she started talking about me having attitude. I mentioned I had raised my voice because she said she could not understand me. Meanwhile another employee came in and they proceeded to have a personal conversation in the middle of checking me in. The second employee noticed I was seated at the check-in and apologized, which I appreciated. The employee checking me in finished and hand me a security swipe card with no instructions on how to use it. When I went to my storage unit in the detached building I went inside to find my unit and inadvertently set off the alarm in my unit because I didn't know i had to swipe to disarm in addition to swiping for entrance. The place is clean and maintained and I have no complaints other than the attitude and unpleasantness of the employee who checked me into my storage unit.
STEVEN W | First ImpressionsI only left because of the regular price increases. Other than that, your facility is fantastic. Always clean and in working order and I felt safe, anytime.
pam d | Overall ExperienceHorrible experience!
Christopher B | Overall ExperienceEveryone has been very pleasant and respectful except Dontrice. He called me after I had an agreement with Mark, manager. He claimed that Mr Mark recently suffered a head injury as the reason for his inaccurate conversation and accused me of owing money when I went to receive moving record. He was very condescending and made a misrepresentation of my statement to him in front of another employee. Overall, the facility is very thorough and safe.
Dhawn B | Overall ExperienceI thank you all for your assistance and help at At a very crucial time in our lives.
stewart d | Overall ExperienceGreat easy experience!
Carisa M | First ImpressionsEveryone was great to work with. I had no problems
DANNAH S | Overall ExperienceGot to say the best uhal ever and the storage is top notch with modern security and a safe place to drive in and unload. The staff that helped us were the best.
DAVID L | First Impressionsalways top notch service !!!!
Sundance S | First Impressions