Customer Reviews for U-Haul Moving & Storage of Corona

Rating:

2.0

Side windows so filthy that I had to stop at first gas station from U-Haul facility and clean so I could see on either side/ Left item in van, was on hold 35 minutes until someone picked up / 24 hours later, I still have not received my bill (was supposed to be emailed). The gentlemen (employees) were good, engaged, but the operations left a lot to be desired. Even for a U-Haul facility.

Rating:

5.0

The workers were very friendly and helpful.

Rating:

4.0

Truck was not clean.

Rating:

1.0

The van had no gas in it prior to use the low fuel light turned on 2 miles after I drove off the lot. The oil change light was on and popping up every few seconds. The door open notification kept coming on no matter how hard I closed the doors. The unit was dirty inside and out and had candy wrappers in it. I put more gas in it then It had in it which is ridiculous. To top it all off I had to pay an extra 7$ for a random charge. I am very upset over this experience and something needs to be done to fix it.

Rating:

5.0

Great spot with lots of trucks and trailers. Friendly employee on scene to clear the rental and get me on my way, quickly.

Rating:

5.0

Maybe clean out the back of the trailer. I had to sweep construction debris from the inside of the trailer we had a lot of work to do moving furniture didn’t need another thing to do .

Rating:

5.0

I rented online. I walked in and was driving away 5 minutes later. Process was super easy. Employees are very knowledgeable and very nice.

Rating:

5.0

Great folks - timely and always in and out!

Rating:

5.0

Overall great experience. I did have some issues with the app check-in, but the onsite staff was very helpful and got me on my way.

Rating:

1.0

They messed up our reservation and charged an extra $120 that we then had to make multiple calls to have reimbursed. You should train your staff better in my opinion. We considered not renting at all but had no choice, it was very stressful.

Rating:

5.0

Hector the manager is a good 👍 manager

Rating:

5.0

Very friendly and welcoming at the Granbury location. Will definitely be returning for future U-Haul needs!

Rating:

5.0

Great job

Rating:

3.0

All's good. Easy to use.

Rating:

5.0

Easy, Thank you

Rating:

3.0

Dropped off after hours which was nice to have that option

Rating:

5.0

Get quicker computer modems, I have rented dozens of times from this location AND three seperate times the Computer system was painfully slow , there was a massive line waiting on a Saturday with a few people walking out saying they will go somehwere else to rent.

Rating:

5.0

It was a wonderful experience. I highly recommend it

Rating:

4.0

Insufficient staff to wait on everyone who was there. long wait time to pick up the trailer I reserved, and long wait to get it hooked up, as well as droping it off.

Rating:

5.0

Excellent service, easy check in and check out, very friendly.

Rating:

5.0

GM Hector and his team took care of me and made me feel like a valuable customer. Hector took the time to show me around the storage facility and answer all of my questions. Hector's team were also courteous and professional, thank you Uhaul of Corona!

Rating:

5.0

Customer service was great.

Rating:

5.0

Best deal in town. No hidden fees. Everyone was really friendly and nice. I was able to move in a few hours. It was raining so it was nice to have a covered truck.

Rating:

3.0

I've rented from this location several times and every single time, the windshield is filthy. Also, for some reason, the door dinger would go ff whenever the driver's door was open. The lights were turned off, and the key was out of the ignition, but the dinger still went off

Rating:

2.0

The customer service was not the best had me waiting for a reservation i had made a head of time and had me waiting about 35 minutes for a truck because the first truck they gave me had no battery smh and then had to wait for a 2nd truck overall the truck did its job but I think they need to communicate a little better so that this doesn't happen to another customer like myself in the future ...

Rating:

5.0

One of the tires was partially flat and needed replacing. Roadside assistance got us to a tire repair shop and we were in and out in about 10 minutes. Impressive

Rating:

5.0

Keep up the awesome job! :)

Rating:

5.0

They were quick to receive and close out my contract even though they were busy.

Rating:

1.0

I reserve an appliance dolly. Guess what they don’t have when I get there? I have a tow package but not the adapter. Was that mentioned when i reserved the trailer? Nope. I spent 5 minutes filling out the reservation online including my credit card. When I get there what happens? Needs to run my credit card. Whole process was ridiculous. I feel bad for the employees. Not their fault. I’d rather pay double than rent from uhaul again.

Rating:

4.0

The morning staff made me feel value doing the whole process

Rating:

4.0

⭐🚚⭐🚚⭐🚚⭐🚚⭐🚚

Rating:

5.0

Guys who helped me were awesome! Quick and easy process and excellent service. Thanks👍👍👍

Rating:

3.0

Very small parking lot. Hard to get in and out.

Rating:

5.0

Overall the service and the vehicles are excellent. Can't complain about a well oiled office machine. They know exactly where the vehicle is and the process is painless and "quick"!

Rating:

5.0

From reservations to pick up and return. Quick and easy. Would definitely rent from here again. Thank you.

Rating:

5.0

Staff was friendly and quick to get me in and out

Rating:

3.0

The trailer I wanted I couldn't take out of town therfore I had to get a bigger more expensive trailer. Kind of sucked for me. Uhaul needs to work on this crap.

Rating:

5.0

Incredible customer service!!! The BEST

Rating:

3.0

Poor customer service. Scheduled to open at 7am. Opened 7:08am with several people already waiting. Told in office where vehicle was and pointed got out there and had to go back to the office to get assistance a vehicle was blocked in. Said vehicle had 1/4 tank of gas when started the light was on and it was below empty. Had to slam doors to close them. Etc…

Rating:

3.0

I would be hard pressed to find anything that needs to be improved.These guys and a lady were all business.The did manage to give a smile after we were all done.I was disappointed with the height of the storage units that were only 6ft.hi!

Rating:

5.0

Helpful and efficient.

Rating:

5.0

The guy who checked the truck put to me was super friendly.

Rating:

1.0

The Location we ended up renting from was great. However, U-Haul completely screwed us and cost us our Thanksgiving. We originally secured this rental on 11/13/25 Reservation #98073563 for Thanksgiving Day. The idiot who made the reservation apparently cancelled it and when we arrived to the location at 11am as discussed nobody was there. closed! Our plan was to pick up this truck load on thanksgiving day and be in Las Vegas by Friday afternoon so we could enjoy our Thanksgiving on Friday evening. This set us back a day and we had to cancel. We had to drive in California traffic 30 miles out of our way to secure a U-Haul. Such a huge inconvenience!

Rating:

5.0

Very professional staff

Rating:

5.0

Professional

Rating:

5.0

The back had not been swept and the tire ", maintenance light was on .Tires seems to be ok! The service was fast and efficient even though they were busy.Thanks

Rating:

1.0

First it took me almost 30 minutes to just get the truck then after I finally got it I had to trade it out for a new one. Then I was charges $15 more than I should have for milage. I'd never use uhaul again. Worst customer service you need a background check to rent the truck. All around bad.

Rating:

5.0

Our clerk was very nice and accommodated us with the extra equipment and supplies we needed. We were checked out pretty quickly.

Rating:

5.0

I worked as a mru for years in Placentia, California . So I know equipment is maintained.

Rating:

3.0

Truck was clean,check in process very easy,I gave 3 stars for the front desk customer service teenager guys look confused unorganized not in the mood to help.

Rating:

5.0

Nothing

Rating:

5.0

Thanks

Rating:

5.0

The team at this location is friendly and very kind. I would not use any other location. These guys are great

Rating:

1.0

My rental experience was a nightmare. First off the trailer straps were different than other units you guys rent out. Second of all I didn’t receive a printed receipt with information for roadside assistance. Third of all the trailer had the safety chains missing and I was not able to properly secure the vehicle i had planned on hauling. Fourth of all the trailer was not properly inspected for all lights and when it got dark cars kept honking and flashing lights at me came to notice that the hardness had tape and i was driving with no lights on the trailer and almost got pulled over because of it… HORRRIBLE EXPERIENCE Talked to the guys at the corona location and they said sorry and that was about it Im very upset because i use this location atleast 1-2 times per month so i will be taking my business elsewhere

Rating:

5.0

The equipment was perfect for what I needed. However, the person behind the desk did not tell me to respond to the text message I got from U-haul. The link expired before I could complete it.

Rating:

5.0

Nothing

Rating:

3.0

After hours drop off.

Rating:

3.0

The brakes on the truck were not great, even when it was empty. Also, the windshield was filthy and the wipers were completely trashed. The right side arm was actually broken. Fortunately we only needed to take a couple hundred pounds of drywall debris, but I can't imagine how the brakes would have been fully loaded, or if we were driving in rain with non-existent wiper blades.

Rating:

3.0

The guys working just could be a little nicer. I get it, it’s a job they may not like but as a customer you don’t need to act like I’m a bad guy for coming into rent equipment. If I’m paying for a service I don’t want to seem like I’m the problem.

Rating:

5.0

The young man who helped me return the trailer was quite helpful and patience, which was very nice after a long trip

Rating:

5.0

Luke was knowledgeable and helpful!

Rating:

5.0

Staff was friendly and helpful.

Rating:

5.0

Great customer service skill👍.

Rating:

5.0

If to pick up and quit to return. Excellent customer service.

Rating:

4.0

Staff was friendly and very helpful.

Rating:

5.0

Andrew was amazing. He's a great manager

Rating:

5.0

The staff was extremely helpful.

Rating:

5.0

The owner is beyond professional and very ,very helpful and takes great pride in his business.

Rating:

5.0

Great staff. The absolute best experience I've had in 40years of moving... Genuine good people... Business highly recommend...

Rating:

5.0

Really nice and helpful staff. The only thing I didn't like was the overbearing police presence nearby.

Rating:

4.0

The outtside was trash every where and random stuff laying around but other than that the customer servicevwas great but i was emptying 2 storagge units so i got quite busty so after i left as i had to go to perris pod place to unload stuff i had in a pid so i forgot to tell the employee about how the ignition for the key is like loose and sometimes it gets stuck to come oyt i was switched to anothe u haul from the employee for some reason? And he went in and gave me a different key for another u haul that wasnt the one first rented to me so i am concerned that theres a reason for them doing that but they were friendly and efficiant but a couple issues that shoukd of been noted as to the condition of the truck like stated and the truck seemed to not engaege while driving it but it is ok but i expected to get a truck that didnt have issues but all turned out fine and i wil be returning it prob tonight as i had it for 2 days one way

Rating:

5.0

The gentlemen in the office were very polite, helpful, and made the process run smoothly thank you!

Rating:

5.0

The staff were great made everything super easy great experience

Rating:

5.0

I am so grateful to the manager Andrew for being not only a dynamic Manager but he has a heart of generosity and kindness. Andrew is very understanding of life amd all of it's short comings. His staff is excellent as well. I love the efficiency and how prompt thwy are in assisting each customer. I would recommend thus facility a million times. Thank you Andrew for everything. May you're life be filled with infinite increase.

Rating:

5.0

Very well lit, clean and convenient location. Employees very very friendly and even came down after hours to let me in when my card didn’t work .. always answered my text messages right away when I had questions!! I’d definitely recommend U-Haul in corona to my friends and family ….

Rating:

5.0

Management and staff are very helpful and knowledgeable of moving processes rented a storage unit for 5 years never had a problem with staff convenient hours I would definitely recommend to anyone in need of a storage unit or moving help

Rating:

5.0

Andrew the manger was awesome and very helpful alone with Kyle great customer services

Rating:

4.0

I wanted to keep my unit but could not because it was not a standard unit was make shift and built up in the air and had a ladder for access and there was no way to put furniture in it and I am disabled so I had to close it.

Rating:

5.0

The staff was very helpful and knowledgeable about the service’s available and going above and beyond to make things work out .

Rating:

5.0

Very well lit up as I moved in late after 9:00pm. Very clean easy to get in .. I very pleased with the lighting it wasn’t dark like I thought it was going to be .no complaints from me, 5 stars all aspects except I wish it was open later than 10:00 pm

Rating:

5.0

I liked it. It was a great experience being part of uhaul services.

Rating:

5.0

Great service. Kyle was great!

Rating:

5.0

Camdon was very efficient and got me in and out quick!

Rating:

5.0

Staff was Excellent. He was very helpful and friendly. He explained everything in detailed.

Rating:

1.0

I spoke to the GM of this location prior to my move out date personally face to face in the month of May and told him that I will not be keeping my storage in the month of June and will move out my stuff my then and to cancel my storage. He then went and processed a payment in the month of July from a family member that I did not want so they were basically lost on there money paying for a storage that I had no items in or access too as I threw away my key and had no desire to EVER RETURN TO THIS FACILITY. Then when I contacted him on in the month of July to cancel the storage and to issue a refund to the people I didn't want paying my storage.he tells me I have to sign a release form saying I am releasing my storage unit and retrieved my belongings.i fill out the form and send it to him via email. He calls me back again and says my signature is too small that I have to refile the form and send it again ?? Then takes two weeks to finally cancel my storage and send this feeback form ?That was my signature regardless the size. I felt discriminated against by this GM with his sarcasm courtesy and belittling condescending demeanor .

Rating:

5.0

Andrew was the best very helpful

Rating:

4.0

Everything was fine with the staff and facility. The only issue for me was hauling things up and down the step ladder because my unit was second level access with no stairs.

Rating:

5.0

Rented a unit for 4+ years, not one problem. Thank you for keeping my items safe.

Rating:

5.0

Uhaul needs more staff. Please hire more people.

Rating:

5.0

My experience with this company at this location in Corona ,California has been excellent.

Rating:

5.0

Andrew was very helpful and kind while we were moving in. Thank you so much!!

Rating:

5.0

I would use it again.

Rating:

5.0

Rodolfo deserves a raise

Rating:

5.0

The BEST!!!

Rating:

4.0

The cleaning lady is rude and always on her phone

Rating:

4.0

Just the storage itself had no lights

Rating:

5.0

Andrew and the staff were absolutely fabulous, they were great and accommodating!

Rating:

5.0

The manager that helped me was very nice thank you

Rating:

5.0

They were very helpful and accommodating. We had a great experience with the staff.

Rating:

5.0

Great Staff! Very Busy Location, But the Team did a great job managing the rush.

Rating:

5.0

Josh and Andrew were awesome. Very helpful and attentive.

Rating:

5.0

Good people

Rating:

1.0

The new manager had ego problem really changed my entire experience with uhaul. But not for the good.

Rating:

5.0

Very helpful with all questions and service.

Rating:

5.0

Mrs. Sherri was very helpful and informative.

Rating:

5.0

Excellent.

Rating:

5.0

Yes Andrew was Fantastic, I thank him for his patience. I really hate loosing my things but there is nothing I can do 🥺 Thank You All once again 🙏☮️😉

Rating:

5.0

The staff is very helpful at this location. I appreciate the cleanliness and bug-free units. The temperature is kept comfortable. The hours are reasonable, but did need to come back the next day because they close earlier than I usually need, but that was a work-around I was able to do.

Rating:

5.0

SHERRY! THANK YOU SOOOOOO MUCH I REALLY REALLY APPRECIATE YOU...YOU ARE TRULY AN AWESOME PERSON ❤️❤️❤️❤️AGAIN THANK YOU ..KEEP UP THE GREAT WORK AND ENERGY

Rating:

3.0

I had a reservation to get a 6 x 10 x 10 storage unit so I went in to get it and it took three hours to get I had a trailer I was pulling that I had rented from Home Depot I didn’t make it back in time so they charge me another day because I was stuck in line trying to get my storage unit you guys were slow

Rating:

5.0

Thank for ur services ☺️

Rating:

5.0

Sherri, one of the staff here, is exceptional 👏! She has a special gift with people and knows her job well! Requesting promotion for her! 🙂

Rating:

1.0

While transferring my things to my storage compartment I am under great suspicion that someone walked up and stole my Nintendo switch it's been missing since I first dropped my things off. This happened right outside the store's storage entrance which has cameras. This was the day I checked in and dropped off my U-Haul truck rental. So it was day time at the storage facility on the store grounds someone walked up and stole it out of the U-Haul truck on property grounds. I asked a store rep. If he can check the cameras for what actually happened that day. He said he would call.. never got a return call...

Rating:

5.0

Thank you God bless you all

Rating:

5.0

Tajh was extremely helpful and went out of his way to show me around and answer my questions.

Rating:

5.0

Great experience using this facility for over 4 years.

Rating:

5.0

The manager Juan was super nice and helpful, I will be using this facility at a later date and referring my friends as well

Rating:

2.0

Constantly the computers would be down and kids work there never answers the phone instead just sit around on their sale phone. I had a 50 dollar VIP voucher and the kid said the computer couldn't accept it at the moment ,he said that he could call corp and see if there was something to do about it but he didnt want to cause it was Sunday and they probably wouldn't answer anyways . I called and got someone on the phone within minutes. The corporate customer service manager then tried to call and they never could get them to answered either I had to go and tell the kids their boss was on the phone then they answered and only after speaking to her and their manager did they try to work something out then he told me they could only discount it 30 bucks unless he called someone to get it changed on the other end which I said call then so in the end they honoree the 50 dollar voucher but only after I did way more work then I should have had to do on my end . Also In the mix I had lost my key to my lock and knew how to drill the lock with out damaging anything to which I was told I'm not aloud and would need to pay a lock smith which is 170 -200 dollars . Just FYi your policy is bs when I went to drill the lock I was stopped so I called the police to which they were agrivated about even wasting time on this they told me and the workers at the uhaul that the lock was my property and so was what is in side the locker that it is unlawful to stop me from poping the lock myself . So in the end I popped it myself. This scar taxtic is crazy on uhaul side . So In the end all experience was terrible both on the Chicago uhaul side and even more on the riverside location . I have never been met with such horrible, lazy customer service. Theres a whole other experience listed on my file of when I moved in . I will say everyone I spoke to on the phone from corporate was very respectful and helpful never had an issue with them .there is so much wrong with the riverside location I am surprised they are allowed to used the uhaul name .

Rating:

5.0

Line was a little long only problem.

Rating:

5.0

The lady at the facility was incredibly helpful and polite despite being so busy. She carries herself well and a great representative of the company. Here great spirits and positive vibes helps enhance the experience despite some long waits and processing time. Awesome experience.

Rating:

2.0

Employee are not friendly and knowledgeable. Went to place spoke to lady ask her if I can pay my rent for February on the day I move out she said that’s fine. End up charging me $15 late fees.

Rating:

1.0

WORST EXPERIENCE! WOULD NEVER RECOMMEND! THIS STORE NEEDS TO BE HIGHLY REVIEWED. ONLY POSITIVE THING was Luis Calderon!. He was very friendly & has great customer service skills! He was wonderful.

Rating:

5.0

Great service

Rating:

4.0

No problems with the facilities and staff.

Rating:

4.0

HATED the stairs

Rating:

5.0

We had no problem the staff was very helpful

Rating:

5.0

Super helpful staff!

Rating:

3.0

Customer service person Stephanie was quite nice. But, no down stairs units, no elevator, and at age 73 I have to climb stairs with my packages to get to my unit. I am schedule knee surgery in May.

Rating:

5.0

Very nice to work with

Rating:

5.0

Very secure, and was glad for the climate control option

Rating:

5.0

Thank u 2 the employees & the president 4 helping evacuees of the holy fire. I live in lake Elsinore & was under mandatory evacuations & I had peace of mind that my stuff would be safe & not in my car

Rating:

5.0

The staff was very helpful. They were polite and effiecent.

Rating:

5.0

Great people

Rating:

3.0

No comment

Rating:

5.0

Great experience with these folks. Very professional and friendly as well as being very helpful.