Customer Reviews for U-Haul Moving & Storage of Crossroads

Rating:

3.0

I don’t have a problem with this location. My problem is with U-Haul and how it is managed. I rented 226 foot. U-Haul‘s reserve them three weeks prior was not reached out to regarding any change of pick up locations. I had to reach out to figure this out The day of and the day before and I personally think if U-Haul has a scheduled reservation that’s going one way and making more money than a local move. It should take priority over the Local move meaning that customer shouldn’t be waiting on the other customer to drop it off at eight in the morning if they’re going to be there to pick it up at nine it’s just overall poor planning and U-Haul can do better in deciphering what pays more for the company to make more money and not lose a valued customer

Rating:

2.0

The employee was extremely rude and unprofessional. I will absolutely not give my business here again and encourage anyone to do the same.

Rating:

5.0

Most friendly and patient! Fast and efficient

Rating:

3.0

Location is scary in the sense lots of homeless. Person at the counter was friendly, easy to rent, very helpful. The drop off scared me. No one was there and I worried leaving the trailer over night unsecured it might get stolen

Rating:

1.0

There was no light in the storage and the storage was too far

Rating:

5.0

The lady at this location was helpful when we entered the store to return the vehicle.

Rating:

1.0

The woman I worked with on the return was very rude!

Rating:

1.0

The lady who was there was rude and not helpful at all.

Rating:

5.0

They dud a great job at both locations

Rating:

4.0

My key card only works during office hours managet said they would fix today thanks

Rating:

5.0

The guy working the counter was great professional and efficient. He did a a good job.

Rating:

2.0

The staff was rude did not show me where the equipment was located. They did not have everything I requested and some how the reservation was more than what my quote was.

Rating:

5.0

Good workers and great equipment.

Rating:

4.0

I will admit I had a problem when it started. The manager went beyond his duties to make things right and that’s what it’s about! After all nobody’s perfect! Thanks again, Uhaul!

Rating:

5.0

The lady that helped me sign up was super helpful and friendly, she helped me find the unit suitable for me , and I loved how the key access card helped log in and out of the facility with ease . Our unit was 1st floor and easy to access ,

Rating:

5.0

Very efficient, helpful and timely service. Truck immediately ready to go at the reservation time. Would recommend.

Rating:

3.0

Make sure the key that locks the lock on back of truck works before renting out

Rating:

5.0

Sometime the work or customer load may be excessive for one employee. But thanks though your staff were excellent.. happy holidays.

Rating:

5.0

Completely satisfied .

Rating:

1.0

The lady wasn’t helping us. She made delay in purpose. I asked her to remove the dolly because I need some extra space, but she refused!

Rating:

1.0

The lady that works nights at this location is awful. Rude, marked the rental for less time then what was told it was needed for. Didn't say anything until payment was made. Worst experience at a uhaul facility that I have had.

Rating:

3.0

I kept trying to close my account while Uhaul was trying to charge me. So glad my card was Locked.

Rating:

4.0

It's like driving a mac truck but it gets the job done. Clerk was great

Rating:

5.0

Great job

Rating:

5.0

Absolutely everything including the staff in store and virtually, was amazingly helpful! Thank you for making my move easier!

Rating:

5.0

This place was clean very helpful very friendly they deserve A plus

Rating:

4.0

Would definitely recommend their self storage to a friend. I just wished that I was able to get a storage unit that wasn't upstairs since I've limited mobility and can't really safely climb up and down stairs easily especially if I have to carry things.

Rating:

5.0

Will was awesome! Very courteous and helpful.

Rating:

5.0

Great

Rating:

1.0

There was a cigarette butt on the ramp and i had to fill up before i could even use the truck as it was 43 miles until empty

Rating:

5.0

The manager was awesome!!!

Rating:

3.0

Dropped off after hours

Rating:

3.0

Tell people the cost of uhauls cost 72 plus the little extra fees for the licenses and service fees up front

Rating:

5.0

Excellent service! Very friendly and helpful!

Rating:

4.0

Se entrego limpio y todo en orden en la location U-Haul moving and storage East Lake Street Streamwood, IL en July.28.2024 at 13:00pm

Rating:

5.0

The key drop was difficult to find; a larger, more prominent sign would help

Rating:

3.0

Employees are great, been using location for years, just bad area of town for late night drop offs.

Rating:

5.0

The gentleman working was patient, helpful and took the time to show me everything that was needed for my storage unit rental, how to get in and out, and how to get my U-Haul returned. So thankful for the great service!

Rating:

4.0

Key drop off was hard for me to find but overall great service!

Rating:

5.0

Manager was the only employee on duty. He needs more help. Luckily I was first in line. When I departed there was 4 more customers for him to wait on.

Rating:

5.0

Great people, great experience

Rating:

4.0

Let them know that they have to bring their phone with their driver's license uploaded on it when picking up a truck

Rating:

3.0

Will, was great but they had my reservation messed up will tried is best to get me taken care of which in the end he did, it was totally different when I brought back the rental the lady was not very friendly like will was she said jut leave it and e will ck it in and I responded no I will wait she then copped an attitude while looking at her phone she left looked at truck then came back went to computer closed out my rental printed it it was so blurry you could not read it and asked the guy he said let me reprint it which he did but the ladystill had an attitude. I will not use that location again .

Rating:

5.0

Everyone was helpful and even when I accidentally booked indoor storage they help get me and outside one and booked a truck for pm and was helped to get an am I am happy with the customer service at this location it’s my second time getting a storage and truck here. 😊

Rating:

1.0

I reserved a 10 ft U-Haul truck online. I selected to pick up and drop off online. The day I was supposed to pick up the truck the website or the app would not allow me to use it to pick up. I had to go inside for the lady at the desk to check me in. She was impatient, rude, and talked so fast I kept having to ask her what she said. She acted as if I was disturbing her and she had to do some work. She checked me in and drove the truck around to the office. I did not realize that the 10 ft truck only had two seats. I needed three seats. I told her I needed the 15 ft to have the three seats, so again she acted disgusted and upset that she had to wait up on me. I forgot to take my paperwork with me and I needed to call the office and I was not able to find the phone number for the location on The U-Haul website or app. When I returned the truck, I was was not able to use the website or the app to check in. I was able to leave the keys in the Dropbox. I had to call the next morning to make sure my check out had been completed. It had been completed and I had been sent a receipt to my email. Rhonda Westerman rhonda.westerman@yahoo.com 405-203-3492

Rating:

5.0

Truck was outdated with no ramp which was very inconvenient

Rating:

1.0

I dropped off the truck a day early and ended up, was told by the person on-site they would email me a receipt, and ended with unexpected charges. I will never use U-Haul again.

Rating:

5.0

Very nice people and polite

Rating:

4.0

Person checking me in wasn't very friendly. Almost rude.

Rating:

5.0

No comment.

Rating:

4.0

Na

Rating:

5.0

Tanya was very helpful, thorough and quick. Easy app rental and return transactions. Everything went smoothly and on time. Thanks for having a truck immediately available. Will definitely use again.

Rating:

5.0

Thank you you became my extended family I loved each and everyone of you May God bless each one of you and your families and all your dreams fullfilled

Rating:

1.0

I was never told that only belongings went to auction I would owe the difference. Awful!

Rating:

1.0

The staff was rude, it was dirty & dark & there are homeless people living in the units. 10 out of 10 DO NOT RECOMMEND.

Rating:

3.0

The hallway was too narrow to place the furniture in the storage area; had to cancel the contract.

Rating:

5.0

Truly a kind hearted manager at this location. It can get a bit busy but the staff is super patient & kind. I hope I never need storage again but if I do I’m coming right back to this location. 5 stars guys & gal

Rating:

5.0

The only issue was the parking. There was a truck without a handicap placard parked in the handicap spot and so I had to walk around this truck on the broken concrete in my walker to get to the ramp to the front door.

Rating:

5.0

Everyone we talked to were very nice and knowledgeable on the storage units, 26ft trucks, and car haulers. Moving was a pain but Uhaul made it less painful for sure!

Rating:

3.0

I booked a unit and the storage facility gave me a bigger room mistakenly. After a month they Uhaul started charging me double of my original payment when they realized they gave me a bigger unit. I told them it was not my mistake and I didn't even needed this big of a storage but they ignored me and kept charging me more than they should have.

Rating:

5.0

All the staff was great!..I. including the cleaning crue. 95 percent of the time I visited my storage. The guy was cleaning the floors. I had to apologize. He was still very nice.

Rating:

2.0

The manager was very rude and inconsiderate the front office reeks of cat urine but on the other hand the other employee was very helpful and understanding trying to help in time of disaster of co-vid money was tight and harder to come by the manager insisted that I gave her the wrong address three different times so I wasn't able to get my notices making it hard to get my rent caught back up I hope my thing was able to make enough to pay my bill thank you .

Rating:

5.0

We had to have a emergency labor so we wasn't able to get everything moved and they were very helpful and understanding and worked with us. We got another night to get the job done with no problems. The customer service is great!!!!! I'll be doing business with them everything I move. All around 5 stars.

Rating:

5.0

Very nice service

Rating:

5.0

Dont change a thing guys, this store is running to it's best ability with the few employees that they have & there doing a Supurb JOB !! Speaking from a District mar. Myself in Retail Sales....

Rating:

1.0

The entire Office smelled so strong of cat urine and then there was a flowery smell trying to mask it so it smelled of flowery cat per. there was dirty and cat hair everywhere. In the storage there was dirty and dead bugs everywhere. I've used other uhaul facilities in colorado and they were much nicer i was very disappointed in this one

Rating:

5.0

I just hate that my daughter's stuff got sold because we found out too late to be able to pay the back charges that we had incured because we thought that the storage had been sold months and months and months ago and when we found out that it was still there I Ladonna gray could not pay the large amount that was supposed to be paid to get the storage out I had to pay rent car note and utilities and could not afford to pay the $700 and whatever amount dollars to get that storage out that was my daughter's not mine and she is no longer working but the lady who I talked to was very nice and tried to work with me but I just could not afford to pay that amount to get it out that if it was half of that amount then maybe I could have swung it but I could not afford to pay almost $800 to get the storage out at the last minute.

Rating:

1.0

Your incompetent workers left a uhaul lock on my unit after my auto draft didn’t go through, even though I set it up to be that way at the facility. Then when I met the worker at 6:30 before the “office opened” she wouldn’t even take the lock off of a PAID UNIT. Lazy sack of shits

Rating:

5.0

The only store I use to rent trucks, trailers, and storage unit. The staff is awesome.

Rating:

5.0

The process was easy just wish there was a fright elevator was in the building because it make it difficult to carry things

Rating:

5.0

Management has changed at storage facility. New employees are kind, courteous, considerate, and of great assistance.

Rating:

5.0

Absolutely no complaints. All staff always super nice and helpful. Would recommend to anyone. Thanks for the great service!

Rating:

1.0

My boxes kept falling over and they we not cheap boxes. They had mice really bad and they got into alot of my things. Said something about it and they were like oh well not my problem. I will not rent storage again and telling my friends not too. Plus I am not being compensated for all the inconveniences.

Rating:

5.0

The staff is very, friendly ,and understanding. The facilities are very clean ,well maintained ,has easy access, and secured with alarms that surprised me after I had forgotten to use my card to sign in. thank you very much to the GM and person' for the understanding help. all and all made a not so pleasant move day, a bit better

Rating:

2.0

Well lit and secured place, but the first person who signed us up said 24 hour access was available. The next person we checked with said that wasn’t true, and the building closed by seven. We are moving stuff after work, so that does not leave enough time to get stuff done. The woman we spoke to about the 24 hour access issue was rude and said that option never existed, but it’s on a sign in the office, behind the desk on the right hand side. Also, the way the door was set up, it was incredibly difficult to get a round lock on there. I wouldn’t recommend this storage place to another person.

Rating:

5.0

Uhaul is the best

Rating:

4.0

The staff was wonderful and the facility was absolutely convenient, however, I’ve never stored in a place with so much mice feces when moving out. Everything else was great!

Rating:

5.0

Always polite and helpful in answering any questions. The facility is clean. The people greet you with a smile.

Rating:

5.0

I would like to say that Wess does it all at the store from cleaning to the storages to the trucks to the customers inside the store & phones

Rating:

5.0

It was freezing yesterday and We we're having to move things quickly so I was under a lot of stress and aniexty. The accociate was able to help me and I am greatfull.

Rating:

1.0

My original unit flooded so they moved my stuff. The broke stuff. Was told it was canceled before I was charged again. Then was charged again. Terrible customer service.

Rating:

3.0

I wasnt very happy with the customer service this time. I have been going there for years and this past experience was horrible.

Rating:

3.0

i move out thougth we cool now over pay told management even rented 2 units now ..?i oh wT BY.haT NO PAYED U DONT NOW DONT ..COME ON I LIKE WHAT UP/ A YEAR ALMOST 10 MO.MITE NEED BUT WHA

Rating:

5.0

my fiancé and I were exceptionally satisfied with service here. However, A uinsurance claim from June still hasn’t paid my rental car expense due to my car being in shop from damage of a Uhaul trailer