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regina SaundersCustomer Reviews for U-Haul Moving & Storage of Downtown Paterson
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Am very happy and overwhelmed with the service and courtesy the staff showed me.
jose paredes | Overall ExperienceI would use them and recommend them to any one that's looking for a storage space
ABDULKHA MUHAMMAD | Overall ExperienceVery good service nice people helpful
Isidora Roman | First ImpressionsVery good service
hector gomezThe truck was clean and ready when I arrived. The staff was excellent. Could not have had a better rental experience. Will rent from this location again. Thank you, John
John RomanskyGreat experience at this location. Workers were very attentive! Will recommend ro everyone 👌
Lukiana FreemanA good place when you in between life situations and somewhere to put extra belongings until you have space at your place to add them Thank you for being there when I needed help.
Lisa Webb | Overall ExperienceGood customer service
Senad Nikocevic | First ImpressionsDo not go here. They really charged me the gas fee because i was at half tank, not 5/8ths of a tank. You really expected me to pullup to a gas station to put *$5* in?? Really? Then they charge me a late fee for forgetting to take my lock off even though i came back within 15 minutes to take it off. The Uhaul lock was BROKEN that’s why i even had mine there to begin with. $110 extra for $5-10 of gas and waiting 15 minutes past drop off for my lock to come off. This place will find any reason to charge you. DO NOT GO
Benjamin AckleyThank for everything for you help thank because you help me I need that first time I be there thank an God bless for oll of you
Maria Angel | Overall Experiencestaff was friendly and young lady at the desk was extremely helpful and polite and explained everything completely and quoted an accurate price.
FAUSTO GARCIAExcelente atención y la secretaria muy amablemente educada.
carlos sanchezTodo estaba vien no tengo comentario
Manuel GuamanGracias
Arianny Fermin HernandezNothing really I enjoy the the service very pleased and comedy made me very pleased and confidence on the move that I made I'm very short notice may my weekend very happy
Michael Robinson👍
robert saezClutch and Convenient
Tyler ButtsGreat customer service
natasha smithI was over charged for gas. Refund me please
Shanetta WesleyThe general manager Mrs Paulino is extremely important to the facility and her staff and she's very versed and skilled and knowledgeable
Tamara Elliott Woodard | Overall ExperienceQuick efficient and very friendly
FRANCISCO JAVIERKeep being great
dennys alavarezI drove for 78 miles then filled up the tank with gas right before dropping it then i got a bill for driving over 100 miles and a 30$ refill fee for dropping the van with 2 lines of gas only. i went to them in person to prove that they didn't even take a look at the van before issuing the invoice. then spoke to a manager that said she will fix it tomorrow... i have a feeling that i will be visiting them soon to see they've done nothing!
Nawaf HamadeStaff is not helpful or professional
Renee Rogers | Overall ExperienceYou are all caught up on improvements, vehicle was good, functioned good and was clean as well! Thank you very much...
Ruben CortesTime spent at location
Rosa Quinonespersonal muy tratable excelente servicio
CLIFOR HONORIOThank for everything for you support thank an God Bless you ❤️🙏
Maria AngelToo many codes and storage small and far to move
Belinda Martinez | Online Move InThe staff is excellent. I won't go anywhere else
alerx cruzThe truck loaned to me smelled of marijuana. I informed the staff who offered to change the truck. Additionally, the gas was lower than the maintained amount. I was not informed of the rate to extend and was explained as if it was cost effective to extend. I have never had these issues in the past which is why I use this location for all my moving needs but due this happening I’ll reconsider.
Bridgette WallaceThis location is by far not the closest to our house, but we have rented from them several times. We have always found them to be friendly, helpful and professional. Pick up and drop off are smooth and quick.
patricia CarhartEvery is very good. The employees had good experience and kind
Mohammad AlkhawaldehStaff was very kind and helpful. The store manager was very knowledgeable and patient with me. I think her name was Naya. She helped me secure my unit. I am very happy and excited to be a long time customer.
Deandra Black | First ImpressionsGreat hospitality
VALERIE PORTEReverything is perfect maybe more employees
kiamelly tineoThe staff is friendly, place is clean and neat, the vehicle was already ready, when we arrived.
ANNY ALONZOExcelente 👌 servicio
alfgry marteTodo bien solo q te tienen mucho tiempo en espera cuando llamas para preguntar o contratar un servicio
PETERS ILLESCAS ALCANTARAI'm grateful for all the help I got from the staff . They are amazing. Thank you .Bmartinez
Brenda Martinez | Overall ExperienceContinue what you’re doing
FANNIE CunninghamMy second tine renting and I was very please. Thanks
carmen gonzalezExcellent
ROBERT ENRIQUEGood
Sonja CabreraThe workers here are extremely rude, unprofessional and useless. You need better workers who love working with people and don’t mind if a customer ask a question. These workers act like customers are bothering them by asking them questions. Unhappy with my experience.
Mara GreenThe Spanish girl with the braces on was extremely rude and unprofessional. I asked her for help and she said she couldn’t help me and told me to do it online. I told her I just had a question and she told me she still couldn’t help me and if she did wit would be an additional charge. She was rude, unprofessional, unfriendly, unhelpful and it was just annoying to have to deal with her. I am not coming back to this location ever again. Not only that but the two boxes I paid for and the tape, weren’t in the truck.
Mara GreenThank you for your wonderful service have a great blessed week.☮️🎆👋🏾🙏🏽🙏🏽🙏🏽
SHIRLEY SIMMONS | Overall ExperienceNo complaints
valmary asiaNo signal issues but surprise. Had app issues trying to check the vehicle back in. Kept going to a white screen and not able to check in.
Justin BaerExcellent service with great customer service
Eugene WilliamsThe staff was very professional & courtesy.
janet dennis | Overall ExperienceMuy buen servicio.
yulisa custodio | First ImpressionsThe staff explained the process since its my first time storing my personal items. Everything went as indicated and I really enjoyed this location and the features offered. I enjoy the safety code to access the building when I need to go in. I truly recommend this to anyone I know. I even had a situation of important paperwork left in the rental vehicle and the staff helped located them. I was so relieved and excited to go get them. Overall an amazing experience and thanks so much to the staff.
Nilda Cortes | Online Move InThank you for your good service keep up the great work have a great blessed day
SHIRLEY SIMMONS | Overall ExperienceEverything was ok until I went to my unit and there was poop in the front by our unit entrance. Looks like cat poop or some type of animal
jessica morales | Overall ExperienceGood service and professional
CARLOS DEJESUS | First ImpressionsTo Expensive....... And the staff are Clowns Except the Manager .. Was always helpful..
MIGUEL ENCHAUTEGUI | Overall ExperienceEveryone was extremely nice and super helpful
ricardo matienzo | First ImpressionsThank you
lashawn taylor | First ImpressionsI love the place
anny figueroa hernandez | First ImpressionsExcellent thank you for your service
HECTOR VEGA | Overall ExperienceThere’s 2 employees who are outstanding and helpful chante and Lisa when you talk about communication
William / sharon Smallwood/ Edmund | Overall Experiencegood human quality and an excellent work team in the end are the best
ODALIS VOLQUEZ HURTADO | Overall ExperienceGood staff good manager
Aaliyah Aybar | Overall ExperienceThe customer service was amazing. I just wasn’t pleased with the fact that there was only one elevator…
FELICIA HARRELL | Online Move InAmazing staff that goes out of thier way
jessenia soto | First ImpressionsI love it
kenia gerardo | Overall ExperienceThe place was nice and clean my ugly negative comments will be it was a bit pricey other than that it was good.
JUAN DEJESUS | Overall ExperienceThank you for your service 👍
LUIS CELIS LOZANO | First ImpressionsGreat crew in Paterson
Ricardo Cuebas | Overall ExperienceI forgot the person that was taking care of me to get the stage in the truck but she was really really nice and made me feel comfortable moving my stuff so she deserve a big big 100 great job
NICOLE JACKSON | First ImpressionsVery good service and good location
Ramon Guzman | First ImpressionsI would like to let other people know, that I have my belongings there in this Uhaul for 7 month and I have to tell that my experience was right, I don’t have any problem, and I have all my belongings back the way, I leave it, so for me, I don’t had any bad experience I don’t have any problem, sure I pay on time my storage room. So that was my experience in this place. I appreciate and I have to say ¡Thank You!.
marta gandia | Overall ExperienceThe manager her self helped me physically move my items out of one unit and into another She went above and beyond her job description to ensure my transfer went smoothly when I broke up with my girlfriend Thank you 🙏🏽 so mch
luis garcia | First ImpressionsVery helpful in facilitating on site & online coordination of reservation
JUAN SAHARIG | First ImpressionsYou auctioned my Unit without giving me notice You will be hearing from my lawyer!
Kyra Walker | Overall ExperienceStaff is nice & friendly!!
MELISSA CARTER | First ImpressionsEverything was great and convenient
Ali Abdullah | First ImpressionsI've been a uhaul customer for years and never have been disappointed
Tamara Elliott Woodard | First Impressionsvery helpful and very professional , as well as exceptional customer service :}
Melina Hidalgo | First ImpressionsI would like to say Thank you to your staff for making my experience feel like we’re family *****
janet dennis | Overall ExperienceGot a storage space for my stuff and a nice lady help me and help me understand where everything was at and what to do.
LINDA CAMACHO | First ImpressionsWorkers were horrible.
Steven Maretto | First ImpressionsI ordered the storage unit but I never went up. I’d like to know where is my refund as I told the receptionist that I will not be needing it after all because I used the U-Haul truck that I rented also yo move all my small stuff into my own apartment instead of the storage unit. I never went up not did I opened it. Please refund my money ASAP. Thank you. 😌🙏🏼
beatriz caro | Overall ExperienceLa Gerente súper Amable , Respetuosa y todo su personal
olga rosario ayala | Overall ExperienceThank you so much for your services.
ELSA TRINIDAD | Overall ExperienceIt's not good
Stanley Alvarez-Cedeno | Overall ExperienceThe manager at this site is the absolute best she is always professional kind friendly courteous and knowledgeable. She has not only helped me during a rough time but she helped my Sister . We absolutely love her..She runs this uhaul so professionally and for that me and my sister give her a 5 star rating and review.. SHE'S AN ANGEL AND THE ABSOLUTE BEST AT HER JOB!!
verler mceachin | First ImpressionsTodo es perfecto
yudelkis maria de diaz | First ImpressionsMuy buen servicio al cliente tanto por teléfono como a nivel personal, en Sucursal de la Grand en Paterson Nj ! En especial : Esmarlyn Y Nahya
nelcy Jimenez | Overall ExperienceI rented a truck 3x’s to include a van once. The manager was MOST knowledgeable, PLEASANT, and extremely helpful!. And might I add calming in this stressful time. Thank you UHAUL and of course Manager!
ANITA FOSS | Overall ExperienceBuen trato del personal
Mario Dominguez | Overall ExperienceExcellent customer service
HECTOR GORDON | First ImpressionsYou are the best.
Julio Poggi | First ImpressionsCustomer service rep seemed new and gave me conflicting and not accurate info. Billing was also not accurate.
Edwin Duran | First ImpressionsI was given an unsafe truck to rent.
DENISHA BERRIDGE | Overall ExperienceGreat customer service!
Lizaret Espinal Urena | First ImpressionsBuen servicio
CARLOS ALVAREZ | Overall ExperienceReally nice and clean place. The staff was great! And very helpful. Hope I see this at other uhauls
Rachel Castillo | First ImpressionsAudrey was exceptional!!
TOM POLUM | Overall ExperienceExcelente servicio tanto de la gerente como de todos sus empleados 100% recomendados
tomacina de los santos | Overall ExperienceEs buen establecimiento para poder Guardar
wilfredo merino | First ImpressionsI reserved a space that included first month free. When I arrived, it was not only not ready, but needed to pay first month. In addition, the attendants took 90 minutes to register a new account eventually calling the manager to arrive for assistance.
Aracelis Andino | Online Move InI totally recommend this place It is very clean and safe
Carla Cabello | First ImpressionsGod Bless You!
Nanette AArmenta | First ImpressionsManager does not answer phone, can not get in after hours
Adam Cabrera | Online Move InMe encanto el trato que Me brindo la manager todo muy bien
Gloria aybar | Overall ExperienceLoved the customer service. The manager was always available and very helpful. The staff was always polite and funny. Can't wait to use Uhaul again. Thanks for the experience.
yanell jefferson | Overall ExperienceThe staff guy that was working at the time of my arrival was extremely helpful and insightful. I had a great experience
Jessica quevedo | First ImpressionsIf every employee was as helpful and Kind as Annabel, businesses would be a lot more successful. From my first encounter with her to the day I closed my storage, she provided such amazing customer service. All the best to you Annabel.
Handyna Thezan | Overall ExperienceThe Paterson location specifically is excellent and helpful. I’m not from this area and this was my first encounter with this area. The manager was helpful and attentive to me and other customers as well. She is a great representation of what a manager should be like. As for Uhaul unfortunately I can’t say the same for other locations in NYC.
Keohgi Clark | Overall ExperienceNayade Paulino is a gem. She is so helpful and nice. She made a moving experience (which is always stressful) so wonderful. Give this woman a raise! Tom
TOM POLUM | First ImpressionsTe roban tu dinero sin consumirlo
YOLAINE FERMIN-DEGARCIA | Overall ExperienceNya was an absolute angel. She was very pleasant, professional, and helpful I would recommend this place to anyone who needs storage or needs to rent uhaul
julie generals | First ImpressionsThe staff was extremely helpful and polite Excellent customer service Good job thank you
HECTOR GORDON JR | Overall ExperienceStaff was very professional.
Winston Lyons | Overall ExperienceI am very grateful to have been able to do business with U-Haul. I truly believe that they helped me to resolve many situations that were affecting my personal life. Therefore, Thank you, Olga Crespo
OLGA CRESPO | Overall ExperienceStaff not very friendly and/or helpful.
maira mendez | Overall ExperienceThe staff was great and the location was ok but my biggest complaint is no ac in the building it was very uncomfortable going there to move things you would leave drenched in sweat
JOSE GONZALEZ | Overall ExperienceDisrespectful employees, still waiting for my keycard, no type of ventilation or air . Ridiculous hot, very unsafe.
Miluska Passara | Online Move InNo issues. Thank you.
Alexander Bierman | Overall ExperienceMuy buena atención, excelente.
Victor Grullon | First ImpressionsToo hot 2nd floor
maira mendez | First ImpressionsThe elevator was awful! So slow. Took way too long to move in. Also, the heat was on in the facility and it was 90 degrees outside, being August. I reserved my unit online. It asked me which size I wanted. I picked the one for a 2 bedroom apartment. My things barely fit that I almost had to move twice! The employees were very nice and efficent though....
Nicole Sweeney | First ImpressionsTrash cans. Recycling. Donations. Working bathroom.
Edwin Faya | Overall ExperiencePlace wasn’t air cooled was very hot moving things in and out which kept me from giving it 5 stars.
JOSE GONZALEZ | First ImpressionsClean, no bugs or pests, pricing was great.
SHAMIKA TANNER | Overall ExperienceVery wonderful helpful staff
DAVID SANCHEZ | First ImpressionsUhaul is great!! Wouldn’t use any other place!!
Elisa Cruz | First ImpressionsThe storeage unit itself was excellent. The rental of the truck wasn't so much. To drive an hour to do a pickup was wrong on so many l levels . When there are so many u-haul businesses between Paterson and Hamburg,Nj for 26'and than drive to north Bergen to pickup the 6x12 . This could ha been better . We were moving and I reserved them a month in advance.
Emma Smith-Porter | Overall ExperienceI was treated very badly and I was robbed off by some of the Office staff on the payment charges they placed on me. I was charged for their mistakes and I want all my money to be refunded back to my account. I wish I could sit on one on one with the rightful owner of that particular branch ( 426-440 Grand Street ) and narrate my ill filthy treatment I went through. My experience there was devastating.
esther sheku | Overall ExperienceI Opened The Storage On The 28TH Of The Month. The Manager OR Whomever Changed The Date From The 28TH To The 5Th Of The Month WITHOUT NOTICE. Then She CHARGED Me Late Fees Every Month. She Also Changed The Amount Of TIME I Had The Storage. According To THEM, I Had The Storage In (2020). I Spoke To Them Several Times About The Matter But No One Cares To Address The Situation. I Can Only Imagine How Many CUSTOMERS/ CLIENTS They HAVE RIPPED OFF Doing Their Dirty TRICK. I See Them As THIVES And SCAMMERS. And I AM Positively Sure That Other CLIENTS, FAMILIES, And FRIENDS WHO WAS RIPPED OFF Feel THe Same Way TOO As I Do.
Yvette Thomas | Overall ExperienceLa gerente y todos los trabajadores siempre fueron amables y muy respetuosos. Gracias
NATTASHAV BRUNI | First ImpressionsBesides the Price being so high... And the staff that was there from 12/2019. To about 3/2021. Witch was more like thug Clowns ..... everything else was great!!! The Staff now are alot more Professional Caring and always there to help with any questions... NEXT THING IS... when you Move out what ever days or Weeks or week Balance you Have they Steal from you And no Refund on the days you Dont use...that's not cool at all👎👎👎 But the WORST if my whole Experience there was theres NOT 1 TIME that I've ever Called and Anyone Actually Ever Picked up a Phone it will ring For Ever .. .. I would always have to go in myself to the office otherwise NO ONE EVER PICKED UP A CALL OUT OF THE MAY E 30 40 TIMES IVE CALLED IN OVER A YEAR .....
Miguel Enchautegui | Overall ExperienceNyia was a great help
AILEENE ZICOPOULOS | Overall ExperienceAlthough Evan was wonderful and helpful he was working by himself so the wait was extensive
Dalmarie Nesby | First ImpressionsA little on the pricey side .... but YOU GET WHAT YOU PAY FOR !!!! ( EXELENT SERVICE, CLEANLINESS, GREAT SECURITY,AND A GREAT STAFF ) highly recommend this location to anyone looking for a unit in a secured, and clean facility.
Glenn Rousset | Overall ExperienceGreat Customer service.
Liz vALLE | Overall ExperienceThe first night I came in to load my stuff in from the truck but the office was close and no one answered the phone number listed. I was frustrated and could not get the truck out of the driveway so I left it. The next morning I got there and the GM aided me along the move in process and explained everything. She came to check on me twice to ensure that everything was going well. She was kind and very helpful.
Luigia Russo | First ImpressionsStaff very helpful and cuteous
Jennifer Collins | First ImpressionsCostumer service was very helpful, kind, and polite. Thank you
Angie Rose | First ImpressionsSatisfied
Eduardo Nieves | First ImpressionsExcelente servicio en todas las atenciones al cliente , muy mables y siempre estan dispuestos a un buen servicio.
Jose Lopez | First Impressions👍🏽
JONATHAN CARDENAS | First ImpressionsThe employee was very nice and courteous.
Micheal Pietoso | First ImpressionsYou guys better be SO lucky you have Nayade as a manager. She’s honestly the best, you guys would’ve be able to run a professional establishment without her because the employee’s?? HA. forget about them! She’s the best, that’s the ONLY thing i’ll miss about uhaul.. speaking & dealing with her! Everything else i can live without.
kimberly mena | Overall ExperienceI found it hard to get answers to questions and attitude not friendly. Late fees charged within two days past due date and told either pay or move out. Not good customer service at all
Brenda Moore | Overall ExperienceGreat service and experience
Shà Quan Holmes | First ImpressionsVery good
Larry Mayfield | First ImpressionsNo elevator had to carry everything up two flights of stairs, exhausting. Lighting is terrible. Too long to turn on while walking to unit. Tripped and fell on a 🛒 cart left in the dark in hallway.
Dianna Rodriguez | Overall Experiencewas not happy when i moved in elevator was not working and storage room was on second floor the moving in and moving out process was terrible being that i had to move stuff up and down second floor
angelica gutierrez | Overall ExperienceDude was cool, helpful and efficient.
Alahjuan Georges | First ImpressionsGreat customer service, she was great,I for got her name but I was there around 730 800 AM ON FRIDAY.
jason allen | First ImpressionsVery horrible experience, I will never go there again. They were very unprofessional and rude. I had one terrible interaction with an associate named Stephanie.
Patricia Marcelin-Belfils | Overall ExperienceGreat experience from the beginning to the end!!!
Hector Rivera | Overall ExperienceThe young lady that helped me was wonderful and very helpful
Margaret Mayes | First ImpressionsGreat Service
Shà Quan Holmes | First Impressions