Customer Reviews for U-Haul Moving & Storage of Duluth

Rating:

5.0

Very professional and helpful

Rating:

2.0

Clean and declutter customer waiting area,

Rating:

5.0

The experience was fantastic, although the process for afterhours return was a bit frustrating the customer service via chat was incredibly helpful. Great job!

Rating:

4.0

The truck ran but was shifting weird. Multiple codes coming up for things wrong with the truck. Overhead door was rusted and super hard to open. When returning to the store the employee said “yeah it’s been around the block.” Would of been nice to use any of the other 6+ same size trucks on the lot

Rating:

5.0

The process was quick and easy.

Rating:

5.0

Good, thoughtful service and liked the pricing.

Rating:

5.0

Was in and out fast .Trailer worked flawless. Def rent one of your car trailers again for sure...

Rating:

4.0

Nice storage space.. nice tow trailer 👍🏼

Rating:

5.0

My experience with U-Haul was excellent! I can't think of anything I would want to change.

Rating:

5.0

Nothing!! I always have great and friendly service here!

Rating:

5.0

I can't think of anything they could have done better! The guy who was working the counter greeted me right away and was friendly. I showed up a half hour early, and they actually had my hitch installed by the time my actual appointment was supposed to be! The guy who did the install made sure I didn't have any questions when finished, and informed me of the warranty on the hitch. Overall it was a great, easy experience. Please let that location know they did a great job!

Rating:

1.0

I rented a 26 foot truck to move from Duluth to the Rochester area. About 10 miles before my destination the red brake lights and wrench went on and the vehicle began continuing to alarm and flash. I called roadside assistance and was directed what to do. A mechanic contacted me and said due to the grinding they would need to replace the brakes and rotators As the truck was unsafe. They were going to bring me a different truck to swap out. This disrupted the movers I had hired as they were not available until the next day. I had to hire new movers. Upon returning the new truck to your facility the man whom was working knew nothing of all that had transpired. The employee stated, “that truck they gave you was a piece of junk and he can’t believe that they let me take it that long distance.” This could have been even scarier in town with all the hills here. I was charged an amount but am very dissatisfied! Your staff knew this truck was problematic yet you rented it to me for a long distance with No regard of my safety or anyone else’s that could have been injured or killed. I am giving you an opportunity to make this situation right and credit my money. I have been a long standing customer for Uhaul and find this wreck less and alarming!

Rating:

4.0

The computer system was slow and info did not come easily. I was not sure what size trailer to rent and my impression was that the computer system made this difficult for the employee. When dropping off the trailer in Blaine, Mn I wanted to change the plan and bring it back to Duluth. Again it was a struggle doing this on the computer so I was unsure of the cost to bring the trailer back to Duluth. I looked at the app and was unclear as to whether it was an additional bill or an addition to the original. It turned out to be an addition to the original bill and the added day turned out to be a fair up charge, I really was not sure of the final charge until I returned the trailer in Duluth. The drop off was quick and smooth. Greatly appreciated. Will rent again.

Rating:

4.0

Very courteous and helpful staff. Will use again.

Rating:

5.0

Great customer service, quick and well informed.

Rating:

5.0

Love it amazing thankyou so much

Rating:

4.0

The guy on Sunday seemed a bit edgy... not very friendly. Today was GREAT

Rating:

4.0

Nothing

Rating:

5.0

Have always had a great experience renting from U-Haul Moving & Storage of Duluth. The staff are very helpful and make the experience as pleasant as possible. Thanks so much!

Rating:

5.0

This was my first time using U-Haul. I usually wouldn't take the time to write a review, but the process as so smooth. It was so easy to rent a trailer for a day. It was refreshing to work with a well oiled business that got me in and out fast. They didn't waste any of my time, made sure I had what I needed, and got me in and out of there in a friendly manner.

Rating:

3.0

Lube and replace tie down. Was hard to tread tie down. In ratchet strap and lube ratchet strap was hard to operate

Rating:

5.0

Fast! Friendly! Use the mobile app!

Rating:

5.0

Excellent customer service, friendly workers, easy transaction!!

Rating:

5.0

All good

Rating:

5.0

Everything went quick and easy...

Rating:

3.0

The service at the location in Duluth was great. The truck was clean and quite new. The low/average overall rating is due to the truck having mechanical issues as soon as we loaded it (the load was not very heavy, less than half full) and then the response from U-haul after that was less than ideal. We had to wait over 2.5 hours for a mobile mechanic to come and diagnose the problem, and he was unable to diagnose it so we were told we would get a replacement truck. I then called U-haul after they did not reach out to me, and was told by them that I would receive a call in a few minutes and to stay by my phone because it would come very soon. Then after 30 minutes of waiting and not receiving a call back we called again and finally reached a helpful service representative who assisted us and got the truck towed to our drop-off site (we spoke to that representative 5+ hours after we first called roadside assistance about the issue).

Rating:

5.0

Great service on the return.

Rating:

4.0

Nothing. Fees and charges are clear and concise. It was easy to calculate my total returning the rental, so no surprises when I received the invoice. The staff were extremely helpful, even when I had to call for another card to pay for the rental. Location was very clean and tidy, and well laid out .

Rating:

4.0

It took 5.5 hours to install. When I called to ask if it was done after 3 hours they said they had to watch videos on how to install it. I hope it was done correctly.

Rating:

5.0

Straight forward service and an easy to use online appointment scheduler.

Rating:

5.0

I made a late night change to my reservation but things went off great. Thanks to the group in Duluth...

Rating:

5.0

Fast and easy service for my storage needs.

Rating:

5.0

Big thank you to Mgr Richie and Erik. Excellent staff at this location.

Rating:

5.0

Awesome

Rating:

5.0

Nothing

Rating:

4.0

Mice got into boxes in my unit. Staff was very nice and helpful

Rating:

5.0

Went to make another reservation and it was extremely expensive for some reason

Rating:

3.0

I dropped the truck and trailer off at this location. I can't say those folks were very helpful. My tires needed to be refilled and the air hose wasn't working. The guy could have cared less. It seems that U-Haul promotes a do your own kind of approach. When road safety is on the line, who does that benefit? No one.

Rating:

5.0

Seamless arrival with my moving van and storage unit. Quick processing at the desk and plenty of staff present on the premises in case I had any questions. Good central location to hermantown and duluth metro.

Rating:

5.0

Quick drop off, nice guy. Clean and organized from what I saw

Rating:

5.0

Super personable and super easy to work with.

Rating:

5.0

I actually rented this for my friend. When they had moved out I was not informed. Roger had noticed that there was no lock on the unit and called me to follow-up. He was able to move me out over the phone and tidy up the unit for me. I have moved all over this country and this is rare. This was a 30 days for free unit and I appreciate the above board customer service. I would not think twice about renting here again.

Rating:

5.0

I was a little disappointed that my location changed from one that was 2.6 miles from my house to one that was 13 miles away adding an extra 20ish miles to my rental meaning an extra $13 for mileage plus the extra gas that I had to buy. If a vehicle isn't available at a location after it was already set up there it should be moved there or remove the extra mileage.

Rating:

5.0

Great customer service and new/well maintained equipment. Will definitely use this location again.

Rating:

4.0

Provide the moving pads when asked and paid for.

Rating:

5.0

Very professional courteous prompt worker.

Rating:

5.0

I have nothing but good things to say. Things did not go as planned for me. And the team at the Hermantown store made time to get me on the road. Thanks a lot.

Rating:

5.0

No problems at all

Rating:

5.0

Big Time Wow. !!!!!! OMG WOW.!!!!! :D :D :D U-Haul of Hermantown - U-Hauling my heart <3

Rating:

5.0

Dont change a thing

Rating:

4.0

oops i accidentally posted this review on a previous move - but for this one i was not provided with the packing pads i paid for

Rating:

5.0

Truck should have had the drivers door fixed as it wouldn't shut without massive force . I also had to get the staff to move the seat because it was impossible to move. Also I had to drive with the steering wheel in the center of my eye sight because the steering wheel was not adjustable. But the overall experience of the online reservation and rental was smooth and easy. Thank you!

Rating:

5.0

Very easy, fast and courteous service

Rating:

4.0

Thank you Brad

Rating:

2.0

Need more staff

Rating:

3.0

The one man staffing the whole operation was doing as well as he could. We have no complaints about him, though of course customers had to wait their turn. U-Haul needs to hire more people!! Is your pay competitive?

Rating:

5.0

Very personable and helpful. Would strongly recommend. We’ll run operation. Deserve success.

Rating:

4.0

Not having an elevator was unexpected and made the experience a challenge. The rep that helped me was great and did more than expected to help. Facility was clean and nice to be in.

Rating:

5.0

Excellent people to work with. Knowledgeable and friendly. Welcoming spirit to the facility.

Rating:

5.0

Friendly ,helpful staff person. Clear on all the details of a lease and the unit. Showed us how to work the lock. This is usually hard to do. Hlad I am doing business here.

Rating:

2.0

Expensive a sh!t for a tiny little unit outside. Was charged a whole month for being a half day late when thought I had my stuff out on the right day

Rating:

4.0

Good experience with my storage. The unit could be cleaner/more updated -- some ladybugs got into my stuff. No big deal, I just hope other bugs didn't. I kept having to buy a specific lock that they require for the unit as well, which kept breaking! I wish we could use other lock types. Staff was great, the manager is really nice as well. If you need affordable storage, go here. Not perfect, but definitely a great option.

Rating:

5.0

Sarah was especially helpful at move-in. Ritchie was very helpful in setting up my move-in a week earlier. Overall, move-in was a great experience. Access signage from HWY 53 needs to be improved for the 1st time customer. Trees block the U-Haul building sign from the highway. The actual small entrance is unmarked and easy to miss. We found it on our second lap of the area. Once you know where it is, it's easy. Not the fault of the staff. They were great. Tom..... .

Rating:

5.0

Never had a bad experience

Rating:

5.0

Excellent customer service as always

Rating:

5.0

The assistant who helped me at the counter was extremely helpful and friendly. They were awesome, I don't remember the name but let everyone know theyre doing a great job.

Rating:

5.0

Sarah Hudrick at the Duluth, MN location (actually in Hermantown, MN) is stellar! She's savvy about people's moving and storage needs and is also very efficient in processing whatever is required for your rental, be it equipment or storage space. Also: I never had to wait for someone to help me in the "store," If the right person wasn't on the spot, whoever was there would call for a person to come in and help a customer. Very satisfied customer.

Rating:

1.0

I went to 3 uhauls and drove 40 miles tonight and spent 5 hours in a parking lot or driving back and forth in two states trying to pick up a reserved rental I was finally connected to a gal who gave me $50 reembursment but I only get it went collecting the rental so I’m sure it’s no good now I have up and went home having my mother who is 75 come at 6:0 am to get to uhaul before they open and be first in line after being on hold listening to the same 15 words for over an hour and finally hanging up 3 driver’s licenses woke up my daughter to verify cause me and my driver already had and they took until 1:30 to call her and she fell back to sleep on third attempt after being sent to the darkest rural far away secluded parking lot of a salon from a ghost town with the open sign eerily left on by mistake not a uhaul sign to save your soul feeling like the abandoned uhaul was full of man that were gonna jump out and kidnap me for sure I threw in the towel and drove home swearing and complaining and trying to scramble a plan together and talking with my bible when I ly down I have calmed down enough to appreciate the attempts made by one gall with the 50 reimbursement but after 4 failed reservations I’m not to confident to ever attempt after hour pickup ever again. I was served a 24 hour to vacate today that I didn’t see until 3 and they taped it to my door at 11 4 hours stolen and then 5 hours with you horribly flawed online system and I’m so frustrated I saw a notification to rate y’all and had to and I have not even complained about everything and I won’t but trust me there’s more. And I’m praying someone can help me at 7 for my 4 hours to vacate thanks for helping steel my storage unit I couldn’t get to to put a lock on when it’s empty I understand but maybe think about changing policy cause you gave away my storage unit that was to be mine until the 5th of august and now I have no where to put my things I don’t drive and haven’t had a ride and was just left a voice mail saying you gave it away and I overlooked it until now and I’m homeless in 7 hours give or take and you basically cost me everything I own to homeless scavengers that I’ll be living with now so I guess at least they will like your performance but help from others and found none and it’s really been eye opening thanks be to God for the adventure good night me your just on a list of disappointing events where I needed

Rating:

3.0

When we were struggling to maneuver a couch, staff stated “I don’t know what to tell you” rather than giving any helpful tips/tricks to a first time mover. The staircases are so steep as well! 2nd floor storage units are a cruel invention, but I am thankful I am able to store my stuff while I wait for housing!

Rating:

3.0

A lot of times when I would go to my shed the walkway on the side of the building used for transferring items from your vehicle to your shed it would be unshoveled and unsalted. Usually a little walkway shoveled along the building but then a snowbank so you cant even get the cart out. There was only one time this winter I had gone and it was cleaned up.

Rating:

4.0

wouldn't visit here after dark. Parking lot had OK lighting, scruffy group of people with radio screeching unloading an outside unit of what looked like an old stained mattress and garbage.

Rating:

5.0

Everything was good

Rating:

5.0

The staff deserve a raise. Loved the friendly & helpful atmosphere!

Rating:

4.0

price was a little high for the space rented, but overall a good experience.

Rating:

2.0

Not enough staff. Every time I needed assistance it was a VERY long wait at the counter because according to the multiple staff members I talked to there was only one person working. I placed a call to uhual and it went to someone with a southern accent that didn't even work at the actual store! I think the solution is to just hire more people to actually work on site. If you cant find enough people to work then continue to increase wages until you get more people to work ON LOCATION! Lastly, Hours were not nearly long enough, I would expect hours to last until at least 10PM.

Rating:

3.0

Never enough parking spots to load up your items. Very inconvenient and poor planning that a storage facility with a second floor does not have an elevator.

Rating:

4.0

Tyler was very professional and helpful. Everyone I met was helpful.

Rating:

5.0

We were helped by a nice young man and he was very nice and helpful.

Rating:

2.0

Storage Door falling apart. Very hard to lock. MICE!!!!!!!!!!!!!! Huge problem a trap in the unit did nothing. That's why we moved out. We didn't want anymore mouse poop on our things or potential destruction of our property. The 5,000.00 of extra coverage we purchased each month would not cover all our belongings being destroyed by mice!!

Rating:

1.0

I rented a drive up storage facility and when I got there to purchase my lock I was told that the storage unit i rented was not available, apparently it was double booked. So I had to get a smaller storage unit on the second floor. I was not happy since all of my stuff did not fit in the smaller storage unit. I was told I would get a partial refund for the mix up. Well lets just say $6.00 is NOT a partial refund for YOUR mess up!!

Rating:

3.0

The unit rented had outside access. It was damp, difficult to open and close.

Rating:

5.0

The data system went down for more than 24hrs which impeded our move but the staff on site and over the phone were excellent and sympathetic to our struggle to get our things into the storage unit. Eric (Rep on site) was a outstanding & showed excellent customer service to us :) Will highly recommend U-Haul to friends and family going forward.

Rating:

5.0

Easiest storage ever and if a person needs a truck to move in or out - they are right there on- site. How handy is that !

Rating:

3.0

The latch on unit 3152 was really hard to close. The people that worked there were very helpful and friendly.

Rating:

5.0

Getting my free month of storage was super easy, and staff are really nice. Great place for our last minute move!! Thank you!

Rating:

4.0

could use a bigger parking area.... very limited parking

Rating:

5.0

Sarah was friendly and extremely helpful. What a great experience!

Rating:

5.0

Just got expensive for what I was storing, staff was always lovely. Planning to move in about a year and will be back for boxes and a truck.

Rating:

5.0

Staff were very helpful, friendly and professional!

Rating:

5.0

I think you are fortunate to have Sarah as an employee. As an employer of people I value what a good employee can bring to the Company.

Rating:

5.0

I am so very pleased with all the GREAT service the staff provided!! Uhaul in Duluth is an awesome company. My appreciation and thanks to Sarah and her team!! Charlotte Dobosenski

Rating:

3.0

When I made this reservation I asked if there was an elevator and she said there was… But when I went in to confirm the reservation I could not find the elevator… Because there was no elevator🤔

Rating:

5.0

No nothing

Rating:

4.0

Overall good experience. A little pricey -- $75 for one week of storage. I did like that they didn't try to sell me all sorts of packing and storage items. Also, I answered that I wouldn't recommend the facility for this reason: I don't feel like it's my job to be your unpaid marketing intern.

Rating:

5.0

Very organized facility, love it. Courteous staff.

Rating:

4.0

Kind to students

Rating:

5.0

Thanks for your servic

Rating:

5.0

Staff was great getting me ready to put my things in storeage. Unit was clean. And again the cute man that helped. Checking me in was very knowledgeable and very handsome too. Pleasant and. Professional. I forgot his name Dark hair and I liked the music he was playing.

Rating:

3.0

I was displeased with my move in experience. This location was short staffed. I had to wait 40 minutes to be helped because only one person was working who could help me. The one other person working there could only do truck rentals, not storage. 40 minutes is a ridiculously long time to wait for something as simple as checking in to a storage unit.

Rating:

5.0

Great service

Rating:

4.0

I would recommend to anyone that needs storage in the area.

Rating:

5.0

The storage unit I had rented was clean, accessible when I needed to get in it, and easy to get to. Everyone was very friendly to me, even when I was late on my payments. I would definitely recommend!

Rating:

5.0

:>)

Rating:

3.0

Mice and mold, mainly the mold is what upset me. I paid thousands of dollars over the course of my stay to keep my stuff just to have to throw the majority of it out at the end due to mold damage.

Rating:

4.0

I rented a storage space here for over 2 years. I never had a problem with anything and staff was always helpful if I needed anything. The 24/7 access was nice.

Rating:

4.0

Moved across country twice by this means. Very satisfied!

Rating:

1.0

The staff was great and friendly but when i had gotten my things from my storage unit i discovered that my stuff had mold all over them, water damage and mice had burrowed into my matress.

Rating:

5.0

Staff member was extremely helpful!

Rating:

5.0

Great staff. Had to upgrade to a larger storage unit and we were accommodated without any problems.

Rating:

5.0

Outside units well lit and easily accessible. Staff always helpful and kind when I needed them. Would highly recommend or use them again in the future!

Rating:

5.0

I rented a large indoor storage unit for 6 months in Hermantown, MN. Unit was clean/dry, staff friendly & helpful, hours of accessibility convenient. Free month with 1-way truck rental was awesome!

Rating:

5.0

The staff was very friendly and helpful.

Rating:

4.0

None

Rating:

4.0

I received great service I just was not able to get a receias the computers were down when I first arrived to pick up the trailer and UBox and when I returned the U boxs and trailer

Rating:

5.0

Ian was a great help!

Rating:

4.0

Great facility and helpful staff. Thanks!

Rating:

5.0

Excellent Manager!!! Great experience!

Rating:

4.0

Only one problem, with all of the heavy rain the unit had water on the floor in it. Thank you