Customer did not leave a comment.
Rick RCustomer Reviews for U-Haul Moving & Storage of East Alton
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The team now is very good staffing and kind to people because I have had bad experiences at this location but I don’t think it was the same now
Erika R | First ImpressionsCJ was very helpful, and helped me find right equipment and storage size for my needs. Hi smiled and voices along with his knowledge was help me understand,
Anthony CCustomer service was lacking. Nothing was really explained while picking the truck up, and when I dropped it off I was told to just leave the keys on the counter. I was under assumption that local rentals did not go by milage and was a flat fee to rent, only to be charged for 60 miles worth of fees on my final receipt. Your employees need to be more transparent with what all rental fees cover, and any additional charges that will be added on the final bill.
Melissa WThe lady was very friendly and so helpful
JUDY J | First ImpressionsMy only suggestion is getting some moisture control on the smaller units to prevent molds.
Kimberly R | Overall ExperienceYou guys are incredible with working with people!! 10/10
Hope W | Overall ExperienceYour process are getting too high and the wait time was extremely long you need to hire more people
Rebecca FCustomer service was excellent. Jessica and Cj would a big help in planning my trip.
windee pGreat customer service from professional, helpful knowledgeable agents. Thank you!
Scott Hfriendly and helpful
Juan WYour "mobile app" is a joke!! It never works like it should. Either improve it or get rid of it.
MICHAEL MEverything was great
AMICA M | Overall ExperienceThe over-all experience was good. The store had the equipment that I had reserved. The trailer was in good mechanical condition. The only complaint, whoever returned this trailer, did not clean it out. I had to wait for it to be cleaned and inspected before I started my day. With that said, the staff jumped right to getting it cleaned and inspected before I left. The staff apologized feverishly, and they gave me a discount for using my time to clean out the trailer. Would I use this location in the future? YES!! It was not the early crew's fault that the trailer was not clean. They treated me with respect and immediately took care of any issues. I still rate this store #1 in my area.
GARY OThe staff there was very helpful and friendly. the building was clean along with the truck I rented. They help make the most of my rental and I felt like they kept my expenses in mind. Great Job. I will be back to this location.
Alan CGreat the way should be
Anthony C | First ImpressionsGreat service, great people
Albert SNice manager
Jeremy TNothing the ladies went out of there way to help me.
Art HYou all are doing a good?
tawanda jI received excellent customer service and was able to get the equipment I needed.
Chad MThey were great. Helpful and knowledgeable
JOSEPH NDrop off was very easy. A team member came to the vehicle and took the keys. They weren't overly friendly, maybe they were shy. They asked me if there was anything wrong with the truck. I asked if I needed to do anything else and he said no. Very efficient, but could use some more enthusiasm.
Bethany HGreat service on a Sunday morning
felicia pThanks to the staff at the East Alton, Illinois location
JOSEPH N | First ImpressionsEverything went perfect except I did not know that there was not a ramp on the 10 ft trucks. So I couldn’t move an electric wheelchair that needed moving so I basically wasted my money. But the staff at both haul places were very helpful very friendly and fast with getting me in and out.
pamela cIt was a very pleasant experience I wouldn't change anything
Lacey SThank you UHAUL for your exemplary service and I will drive by hundreds of moving and storage to get to my UHAUL
Rodger S | First ImpressionsI was charged $20 for gas when I put it where it was supposed to be! What a joke
Rebecca VI was very happy, trucks were clean, serviced and newer models. The reservation staff was top notch, cordial and professional.
Nicholas DWell done u haul
Beverly A | Overall ExperienceCJ was a super stand up guy and helped square me away. Also the other associate that evening was super nice as well.
Cole GKeep Lovein what you are doing and continue to do what you need to do by trying to make it easier for all thank u all
Beverly AEverything was fine. The desk staff was very polite, professional and friendly, vehicles were newer models, and very clean Coffee and doughnuts maybe? J/k
Nicholas DCJ was great with explaining everything and following through with making sure the equipment was ready for me. At this point, I do not have any recommendations. Dr. Anderson
Ricardo AGreat service! In and out fast and return was a breeze. Well done!
Donald YKeep the same friendly staff.
PHILLIP SExcellent experience. Staff was friendly, pre check in allowed for very quick service. Trailer was clean and high quality, would highly recommend this uhaul location.
Samuel MThe young man that waited on me. He was very intelligent. Hey, what's very cool, Oprah? He made me feel very welcome. You don't get that often these days. Thank God for him.
Beverly A | First ImpressionsEverything was excellent will be coming back
PHILLIP SThe girls down there were just very very nice, absolutely, and the gentleman when I went into lease, the van had some issues with the Internet wasn’t his fault, but he took care of me.
DIANA HI made a reservation online, by using the UHAUL web site. I was in and out in less that fifteen minutes. I would suggest using the website vs. calling or walking in. Have them email your receipts. This saves another few minutes waiting for the receipt . They are a good company to rent equipment from. The equipment is in decent shape and clean. They need a technology boost,, and this store would be in my top "five". The new store manager at this location is really busting his behind to make this store more attractive to potentially new customers. He has a good repour with repeat customers. When you have moving needs, make UHAUL MOVING AND STORAGE IN EAST ALTON, IL., your number one choice. You will not be disappointed. Participating Customer for over 30yrs.
GARY OThe staff was excellent. Great customer service.
Sam WI felt that my rental was excellent. When I need to rent again I will be back.
Carla SNo I would not recommend this spot for any more rentals the person that made my reservation had it off by a month I have witnesses there which will verify that I made the correct date when I turn the truck back in that same gentleman was so rude that I will never go there again the young lady who changed my reservation was very nice and well-rounded
David PDriver side taillight only worked intermittently. It did not work for the majority of my 2 hour long trip in the rain. Huge safety hazard.
Aschley MSteven, I believe his name was call me up after I had left some stuff in the cab; to make sure I got it, was great.
JOHN DI filled up at Walmart for $45.02 in Godfrey and dropped the vehicle off at your East Alton location which closed ant 7 pm. I dropped off the vehicle at approx. 7:38 pm.. The next morning I found out that it was down 1/4 of a tank, so I was charged an extra $100. Needless to say I was very upset with this news.
Vikki WAmber was awesome
Steven MThanks for a quick response to problem
PHILLIP SThe sales staff was friendly and the manager, Amber was very helpful. The were fast and courteous. Would recommend 100%.
MISTY SYou guys always make a move soo much easier...always friendly and go above and beyond...thank u😊
Kelley AIt was not made clear where the furniture dolley and hand-truck were to be placed after hours. They were put inside the trailer, as I had done similarly before when returning another rental at another location.
Jay JAmber is absolutely incredible! She is as so friendly and helped me more than she could ever know. I am beyond pleased with her and hope every interaction I have is with her!
BRITTNEY Y | First ImpressionsThe online reservation messed up my drop off location which caused me a fee. I was not very happy about it.
Ashley KThe girl that checked me in upon return was awesome. Quick but thorough. She’s great. I wish I would have got her name but I did not. But also a great overall experience.
patrick kGreat staff, very helpful!
Kevin S | Overall ExperienceThey all were very helpful
CHRISTOPHER L | Overall ExperienceThe blonde headed lady ( manager) was extremely attractive
DAVID B | First ImpressionsThe manager was hot and should’ve asked me out
DAVID BAmber was very helpful and very nice . She was quick and thoughtful of my moving situation. She also helped me return the equipment in the same manner.
Thomas EThe young lady Liz who helped me was absolutely wonderful! She was extremely patient as this was a little more complicated than normal. She let me preview the size unit I was interested ln to be sure and answered a lot of questions.
William s | First ImpressionsPerfect every ways theys helps real peoples in theres needs storages units moving trucking
Tomas Y | Overall ExperienceVery helpful and u Derek’s ding about our situation
Stephanie J | Overall ExperienceThere was a roach in my storage unit
PARRIS W | Overall ExperiencePlace is very clean. The staff is extremely friendly and helpful. Explained everything to me patiently I would recommend them to anybody.
RICHARD S | First ImpressionsThere were three workers there and it took two of them to get me a storage unit, neither one of them had ANY idea of what they were doing! Both of them were “winging it”! They were both very nice, and courteous, but they most definitely needed more training! Ended up with two units when they were done, but only needed one! So BE AWARE!!!!
JASON R | First ImpressionsWhat a wonderful group of people working here. Amber, Liz, and Steven were excellent to work with. From the truck rental down to storage and moving boxes. Best experience I've had with a company. Cudos
JAY J | First ImpressionsAmber was VERY friendly and welcoming.
CHRISTOPHER W | Overall ExperienceStaff very friendly. Very clean place. No dumpsyer was horrible and thebaccess hours could've been longer
KELLI J | Overall ExperienceI was met with smiles, laughter and great communication. I am just thankful to the staff. I have used another storage facility in the past. This experience has been far more welcoming, honest and helpful.
VANCE W | First ImpressionsAmber is very nice and friendly and I have the upmost respect for her
Sean M | First ImpressionsStaff is wonderful!!
First L | Overall ExperienceFriendly people!
Kevin S | First ImpressionsSuper friendly and helpful staff.
John R | Overall ExperienceThe staff was very helpful and nice. They helped me determine the size storage i would need. They made the truck drop off very convenient. I would recommend them to anyone moving or in need of some storage,
John R | First ImpressionsAlways great service
Quincy C | Overall ExperienceKeep up the good work
LAURIE T | Overall ExperienceOver all my experience was below average.
Shelby E | Overall ExperienceAmber and her team are knowledgeable and caring. I appreciate their commitment to high quality service and fair rates. Great facility always clean and reasonably warm. I had a wonderful experience and will happily use Uhaul services again here in the future. Great Job! Sincerely William Scudere
William S | Overall ExperienceAmber and her staff was definitely helpful& pleasant!! She understood my moving needs without explaining every detail.. She’s Definitely The G.O.A.T… Thanks Amber& Staff@ East Alton Uhaul!!!
Malaya C | First ImpressionsEveryone that I had the pleasure of dealing with there at U-Haul East Alton we're all professional, helpful and friendly! We rented out unit for 3 years or so. It was so convenient. I would recommend storage rentals at U Haul to anyone that needs extra storage space. We would rent there again if the need arises. rich g.
Richard G | Overall ExperienceAmber and the crew were phenomenal!! The facility was well maintained and we couldn't be happier. No one enjoys moving state to state, but this was made so much easier and less stressful by this helpful and friendly staff! I will be recommending their facility to anyone who asks me!
Christopher W | Overall ExperienceThey keep charging my debt card even thought my storage unit is cleaned out so I cancelled my card and had to get a new one
Misty E | Overall ExperienceMy only problem was access at night. Some people work and only have the night time for business. It would have been nice if I could do things say 8ish-9ish at night. You did good for your security, just having access after 7pm. I would suggest having cameras on all storage facilities that way if anything does happen you have them on film. The people there were great, they have such wonderful personalities and they're really good to people. I would highly recommend their storage facility. Thank you very much, if it wasn't for you my moving wouldn't have been as smooth. Have a Happy Halloween and thank you again. Keep shining ☀️ Peter Young 🌱
Peter Y | Overall ExperienceThey people here in the East Alton Store Went Above And Beyond For Me. Very helpful assisting me with my needs as far as supplies. Very polite and Very Helpful..
sylvia B | First ImpressionsThe staff here are always super helpful and friendly!
ADAM S | Overall ExperienceYou guys did great. I thought the staff was very friendly and knowledgeable 10/10 I will do business with you all again. You did great!
William S | First Impressionseveryone so friendly and professional!!!
Paul H | Overall ExperienceBe nice if had access 24/7 24 hours to move easier and be able to storage easier people do have to work So nights are essential. All renters should have a key for access to their storage. Thank you!
Peter Y | First ImpressionsYour workers were wonderful. Each person knew exactly what I needed down the the size of unit for my belongings. They were very friendly and I will be just fine,knowing that I have chosen the right facility for my things.
Kristian W | First ImpressionsEmployees have been very friendly and helpful.
Paul H | First ImpressionsClean facility and the service was professional, knowledgeable.
Scott T | First ImpressionsAmber and her team are awesome!
Jessica J | Overall ExperienceFor months some lady has been leaving me text messages and voicemails pretending that my stuff has been sold in an auction
RONNEISAH P | Overall ExperienceMy experience at this facility was very good. The agents were vey accomodating with their time and worked with us to get the best price available. KUDOS are in order.
Bobby S | Overall ExperienceThe staff were extremely polite and accommodating.
David K | First ImpressionsVery nice people
Michael F | First ImpressionsThe staff was great!! Very friendly & helpful. I’ve rented from here before and this experience was the best, so far. Ahmad & Amber were both great!!
FREIDA J | First ImpressionsAmber Pickett Is the best customer service agent / manager in a world filled with customer service agents and manager. You’ll regret not having stuff to store with this U-haul in particular, so go clear some space and make a friend!
matt l | Overall ExperienceAlso, Amber Pickett probably has the best customer service I have ever experienced. Genuine, kind, solution finding... I wish every customer/service provider experience was this top notch quality.
matt l | First ImpressionsAmber and the team there are great!!!
Richard D | Overall ExperienceKep up the good work
LAURIE T | First ImpressionsUhaul left me stranded in truckie an I was left by the side of the road for over 8 hours
MARTIN M | First ImpressionsEveryone and everything was great
Amber W | First ImpressionsPutting uhaul lock on unit along with my lock is extremely inconvenient.....as we have to wait every time for someone to come out to the unit to unlock uhaul lock, and that wait could be up to 10 minutes, especially if there is only one person on duty.....extremely inconvenient.
Shari R | Overall ExperienceThe staff did amazing I didn’t even need a unit and wow they talked me into it
CURTIS R | First ImpressionsVery convenient. Amber really went above and beyond, made sure I had exactly what I was looking for. Very fast and super duper friendly. Would do business with them again.
ANDREA M | Overall ExperienceI really hated not being able to get to my stuff anytime I wanted. I also didn’t like having to stop in the office to ask someone to unlock my unit before I could get into it especially when they were busy inside. I understand they had to help the customers who where there first, but if it didn’t have the other lock I wouldn’t have had to wait. I strongly believe you shouldn’t have that lock on the unit, because the contents of the unit belonged to me, and I was paying you to rent the space. I should have had access to it anytime I wanted. That is equivalent to if I had rented a house from you, before I could get in I had to have you unlock it. I also didn’t like how quickly UHaul calls the second person on the list when your payment is late. That shouldn’t happen unless someone is at the very least 2 months behind. Everything was well lit, clean, and the staff was extremely friendly, and helpful when needed, but I’m on the fence about recommending or reusing for storage again because of the things I didn’t like. If this things could be addressed I would reconsider reusing in the future.
Christopher W | Overall ExperienceAwesome staff!! Nice, helpful, and friendly. Would recommend them to anyone. Only thing is if u have an inside locker, it can only be accessed when the office is open.
LINDA P | Overall ExperienceWhile the service rep was friendly enough... He took us out to look at the storage lockers and walked in front of us and while walking to and from her was smoking his vape... It was very unprofessional making customers breath in his vape cloud. I needed a storage facility.... But I wouldn't choose this one again.
Adam S | First ImpressionsThe staff was courteous and very good.
Melissa D | Overall Experiencethey have been very kind and helpful to me for all the time I have been there.
DEB M | First ImpressionsI was homeless and slept 1night in my storage ms Allah was especially proffecional but worker called police on me sev times denied me access and wouldn't let me make payments ms Allah let me get my stuff for 100 $thanj you so much god bless you and your famaly
Mark S | Overall ExperienceThe hours for the unit are limited to the "office" hours which is sometimes inconvenient.
Carol H | Overall ExperienceThe staff is very helpful and courteous And professional I will definitely use this U Haul site again if I need to and I will let everyone know what great service I have received
cole r | Overall ExperienceAnytime I was told notes would be put on my account they were not always done. Plus my unit leaked horribly and I lost almost all of the stuff due to water damage.
Dezarea R | Overall ExperienceStaff was always polite and ready to help!
Sherrita W | Overall ExperienceVery professional
Kenneth F | First ImpressionsI cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage
breann p | First Impressionswhen my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that
SONYA M | Overall ExperienceEasy check in, thanks!
Cameron F | First ImpressionsLocation was friendly and helpful if a little understaffed
SHAWN S | First ImpressionsThey put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in
Tiffany H | Overall ExperienceAwesome
Brandy S | Overall ExperienceVery great to deal with staff that helps out those in need or in circumstances beyond their own control.
Roy D | Overall ExperienceSO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.
lacey j | Overall ExperienceBrittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.
Terry A | Overall ExperienceStaff was above being kind and helpful.
Cindy B | Overall ExperienceVery friendly and informational!!
Jo G | First ImpressionsGM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+
Scott M | First ImpressionsThank you for all your help
JENEPHER J | Overall ExperienceTHE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY
Karen A | Overall ExperienceGreat facility; the staff were nice and helpful
CAROLYN S | Overall ExperienceThe staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.
Shamika J | First ImpressionsThe staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!
Consuella G | Overall ExperienceNice helpful
Theresa W | First ImpressionsEveryone was always very friendly. The storage units are clean and well maintained. I appreciate that.
Bryan C | Overall ExperienceWas excellent and worked with us!!!
chris m | First ImpressionsEveryone here was friendly and helpful.
Robert F | Overall ExperienceAll the staff were friendly and professional.
Brenda E | Overall ExperienceGreat service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.
Lynden S | ReservationNo comments
Joe W | Overall ExperienceEvery time I needed to get in my storage had to wait for your key,inconvenient
Kent M | Overall ExperienceGreat staff. Very efficient and helpful.
Terry M | Overall ExperienceTold I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.
RICHARD F | Overall ExperienceI've been using uhaul for yrs the same location they take care of all my needs
shawanda m | Overall ExperienceEmployees and service were friendly and professional
Kent M | ReservationNext time i need a storage unit i will come back to U-Haul.
victoria m | Overall ExperienceWe have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!
michael h | Overall ExperienceWe looked all around town for a place this good. Then we looked across the river and there it was.
DANIEL L | Overall Experience