Customer Reviews for U-Haul Moving & Storage of East Alton

2,328 reviews

553 W St Louis Ave   East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

(618) 258-0400

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(618) 258-0400

553 W St Louis Ave
East Alton, IL 62024
(Corner of Rt 3 and St Louis Ave)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin K  |  Overall Experience 
Rating:
3.0

The employee forgot to come unlock my unit and after waiting 20 minutes for him, I had to walk back to the office to ask him again to come remove the luck from the unit. When he opened the rollup door, he saw that it wasn't staying up properly, but just walked away without trying to fix it or suggest a solution. When I asked about it as I was leaving, he said he could look at it, but I'd need to go back to the unit. I didn't have time to do that since I had already been there for so long.

MELANIE S  |  First Impressions 
Rating:
5.0

The individual that I worked with checking out the equipment went above and beyond to make sure it was an easy and pleasant experience. It's the second time renting from him, and he certainly knows how to build customer loyalty! Very professional, extremely helpful, and overall just a great guy to work with.

LOGAN T 
Rating:
5.0

Everyone was extremely helpful and extremely nice. It was a pleasure working with them. I will rent from them again when needed. We not only used there storage, we returned a Uhaul trailer to them.

LAUREL C  |  Overall Experience 
Rating:
5.0

Both gentlemen were very friendly and did excellent job getting things set up abd ready to go thanks again

CLIFFORD D 
Rating:
4.0

The trailer itself was rusty on the inside. Not a big deal as I was only hauling some lumber, but it would have bothered me had I been moving furniture or something nicer. Anyway, everything else was great. We had a bit of a wait due to a customer in front of us in line having some kind of issue, but the girl working was great. She was multitasking while on the phone for the first customer and helping 3 other customers at once. I give her an A+ for trying to get customers helped as quickly as possible and she was nice and friendly the entire time.

Brett H 
Rating:
4.0

First, maybe make sure that your agents verify the equipment that the customer is wanting. For example, I asked to rent a 5x8 utility trailer, instead, the agent gave me a 5x9 utility trailer. A difference in price of about 10 dollars. If I wasn't in a hurry, I would have caught the error. But I didn't notice until the trailer was already hooked up. When I returned the trailer, I mentioned it to the female agent that was on duty, and she offered to try and get me a refund. I told her that I was in a hurry, doctors appointment, and that since I used it, I might as well pay for it. She was awesome. Another thing, on all of your open utility trailers, you have links for strapping things down, but they are all along the bottom of the trailers. You might consider putting a few near the top, because that way, people wouldn't have to squeeze between their items to finish strapping them down. Just a little thought.

DARRON D 
Rating:
5.0

Open Sundays extremely friendly. Will use again

THOMAS D 
Rating:
5.0

Customer did not leave a comment.

Gregory R  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bobbie W  |  First Impressions 
Rating:
5.0

I really can't tell you what I would like different. The employees were very professional and helpful especially the manager Stephen

ROGER T 
Rating:
5.0

Customer did not leave a comment.

Calebleb L  |  Online Move In 
Rating:
2.0

Hopefully update the system from when drop-off locations either go out of business or stop accepting dropoffs.

DEAN R 
Rating:
5.0

Customer did not leave a comment.

SHANNON H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEPHEN P 
Rating:
5.0

Customer did not leave a comment.

Marjorie W 
Rating:
5.0

Customer did not leave a comment.

JAMES K 
Rating:
4.0

Customer did not leave a comment.

DAWN G 
Rating:
3.0

You could not adjust the mirrors to your needs to use the mirrors can’t adjust the mirrors from the inside and u can’t adjust the mirrors by pushing on the mirror itself you can move the bracket to the mirror but not where you want it at it’s either your looking at the side of the unit or it’s too far out they u have to lean over to look out the mirror

MICHAEL H 
Rating:
5.0

Customer did not leave a comment.

Dawn S  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DAVID P 
Rating:
5.0

Customer did not leave a comment.

TERRY B 
Rating:
5.0

Clean facility and helpful people

ANTHONY T  |  First Impressions 
Rating:
3.0

The only thing is we had mice poop all over our stuff as well as two dead mice. We do have e pictures but I know obviously that’s going to happen in a facility like this. Overall we had a great experience

Haile N  |  Overall Experience 
Rating:
5.0

Both my interactions with two different employees was excellent on drop off and pick-up. Great staff!!

NATHAN R 
Rating:
4.0

Customer did not leave a comment.

DEREK E 
Rating:
5.0

Very friendly and fast service. I'll use you guys every time I need to move

TIMOTHY K 
Rating:
3.0

Give the ramp size on the description in big font. It is a 6ft wide trailer, with a ramp at least 12inches narrower than the trailer. There are 2 walls on the back of the trailer, that prohibit loading anything that is the width of trailer interior. I drove 30 minutes to get the trailer in the opposite direction of my destination, then drove an hour to pick up a lawnmower, only to find out that there was no way to load it. I then had to pay someone else a premium to have them deliver the lawnmower. When I returned the trailer, I shared this with the manager and he basically said "oh well"

NICHOLAS F 
Rating:
5.0

Customer did not leave a comment.

JOSHUA R 
Rating:
5.0

It was easy checking in and getting a truck. The storage unit was very clean and easy to access and returning the vehicle was super quick. All of the staff members were friendly and very helpful. I'll definitely be coming back if the need arises

ROCKO V 
Rating:
3.0

There needs to be more training for the front desk employees. Some people don't belong in customer service. I'll just leave it at that.

MICHAEL M 
Rating:
5.0

Steven Jackson’s customer service is excellent. He is ver professional and kind. He made an adjustment for me with no hassle. I appreciate all he did to assist me with moving in and returning the truck. Great job Steven.

DARICE H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ADEN R 
Rating:
5.0

Excellent customer service, great rental value, thank you

JONATHAN S 
Rating:
5.0

Customer did not leave a comment.

JICESS J  |  Overall Experience 
Rating:
4.0

The gentleman who handled the transaction had a cross around his neck. I knew things would go well. And they did. He was super nice & professional! And he knew exactly what was best for us. I wish all people represented the cross!

JASON I 
Rating:
5.0

Customer did not leave a comment.

BENJAMEN W 
Rating:
4.0

Customer did not leave a comment.

Lynn H  |  Overall Experience 
Rating:
5.0

Nothing. Excellent customer service!

MEGHAN M 
Rating:
1.0

The staff sucks. they're always blocking the access doors with trailers. They don't maintain the walking areas to get get into the storage building

TRISTAN W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B  |  First Impressions 
Rating:
5.0

Fix the tire pressure monitors so people dont get lights that arent really an issue

Travis A 
Rating:
1.0

The pick up at the alton location was fine. The guy was helpful and friendly. When i dropped the trailer off at the decatur location the service was horrible, they refused to help me get the trailer off my truck, I have pins in my shoulders I’m not suppose to be lifting anything heavy. I even called them letting them know I will be there about 10minutes to closing time and I needed help getting the trailer off my truck. they locked the door before closing time so I couldn’t get inside to ask if I needed to sign anything stating that I dropped off the trailer, laughed at me thru the glass when I was knocking on the door. I didn’t know where to drop the trailer off at, they yelled at me and told me to put it where I picked it up at, I said I picked it up 150miles from here in St. Louis this is my drop of location. The service was absolutely horrible at the Decatur location and I feel as though I deserve a refund because of it.

HARRY B 
Rating:
4.0

Customer did not leave a comment.

alvin h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSS T 
Rating:
5.0

Computer system was not allowing the addendant access . She had to just initial my original contract . No back up system or phone line ?

RANDALL J 
Rating:
4.0

Customer did not leave a comment.

COURTNEY P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JICESS J  |  First Impressions 
Rating:
5.0

very helpful , very friendly, thank you!!!!!!!

MICHAEL M 
Rating:
5.0

Customer did not leave a comment.

BRIAN L 
Rating:
5.0

Customer did not leave a comment.

JILL H  |  First Impressions 
Rating:
5.0

Steve is a great guy would do business with him there in a heartbeat.

JONATHAN H  |  Overall Experience 
Rating:
5.0

Would like to express my sincere gratitude to the staff at the East Alton facility. At a time when the stress was almost inexpressible the staff saw my need and immediately provided help. I am so thankful for these individuals and will highly recommend this facility and staff to others.

Ernest S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah K  |  First Impressions 
Rating:
5.0

The staff was incredibly helpful. It was a pleasure working with them. I highly recommend this location for your U-Haul/syorage needs!

ERNEST I 
Rating:
4.0

Maybe explain the link for taking pictures better. We took pictures and tried to up load them not realizing you needed to take them live.

Edie S 
Rating:
5.0

Customer did not leave a comment.

JANE G 
Rating:
4.0

Customer did not leave a comment.

Carl B 
Rating:
4.0

Customer did not leave a comment.

MELVIN C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NATHAN B 
Rating:
5.0

I appreciate the first month free it really helped me out and the manager was amazing when I needed an upgrade on my storage size he had me in a bigger unit in minutes

TRACEY G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONICA B 
Rating:
5.0

Customer did not leave a comment.

BRYAN C 
Rating:
5.0

Customer did not leave a comment.

TERESA A 
Rating:
4.0

Steve did a fantastic job. Very knowledgeable.

MATTHEW B 
Rating:
4.0

Nothing

ERNEST I 
Rating:
5.0

Customer did not leave a comment.

BETHANY H 
Rating:
5.0

Steve was very friendly and knowledgeable. Will highly recommend to others

MATTHEW B 
Rating:
5.0

Customer did not leave a comment.

CONNIE R 
Rating:
5.0

Customer did not leave a comment.

EUGENE N 
Rating:
5.0

Customer did not leave a comment.

JUSTIN S 
Rating:
4.0

Customer did not leave a comment.

ERNEST I 
Rating:
5.0

Customer did not leave a comment.

Ernest S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christian c  |  First Impressions 
Rating:
5.0

Your representative was great and very respectful thank you

KENNETH U 
Rating:
5.0

Customer did not leave a comment.

Bryan B 
Rating:
5.0

Customer did not leave a comment.

KIM W 
Rating:
3.0

Both locations was fine, but I took the car trailer back early so I could better unload the truck at a storage facility...plus they told me that they would give me an extra day to return the truck by 10:30 am which I did, but they still charged me more money? Plus they need to take into account that the area I came from when on central time and the place I moved to was on Mountain time.... Plus there was a pretty bad snow storm the day I was suppose to leave, but choose not to leave until the following day to make sure the equipment wouldn't be damaged or get stuck in the snow storm on that day! I have spent a lot of money with u-haul on my trip from Illinois to Colorado...and I also paid for a tow hitch and installation as well. I truly beleive that u-haul should refund me of the last charge because I was told they would give me an extra day, and I took the truck back on time and 3/4 tank full of gas. My name is Paula Young and my phone number is 618-434-0384, if someone from u-haul would like to speak to me about my experience with this whole situation and the overcharging of me after the fact of me returning the vehicle on the day they told me to return it?

PAULA Y 
Rating:
1.0

Bad

Lisa W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AVIANCE R  |  Overall Experience 
Rating:
3.0

The trailer left turn signal did not work. The sales tech told us it was but when we checked shortly later it was not. Mechanics had just checked our connection before rental

LARRY L 
Rating:
5.0

Clean storage unit and friendly staff

ashley s  |  First Impressions 
Rating:
5.0

Steve the manager there was very helpful and went above and beyond in helping me and my wife in getting our rental set and the truck picked out.

JONATHAN H  |  First Impressions 
Rating:
5.0

Nevaeh was very sweet and polite! Great customer service!!

LEAH S 
Rating:
5.0

Customer did not leave a comment.

EDWARD S 
Rating:
5.0

Customer did not leave a comment.

SETH M 
Rating:
5.0

Mr Jackson, the manager was particularly helpful and pleasant.

Dawn F  |  Overall Experience 
Rating:
5.0

Really great service

CAMILLE N 
Rating:
5.0

Customer did not leave a comment.

DAWN F 
Rating:
5.0

Customer did not leave a comment.

Patricia M  |  Overall Experience 
Rating:
5.0

Everything went very smooth. Just like always. Every time I have rented it's always been a good experience. Keep up the good work thanks.

ERIK W 
Rating:
5.0

Customer did not leave a comment.

RODNEY P 
Rating:
5.0

Helped us with our return. Friendl, helpful, and supportive. I highly recommend this place of business.

MICHAEL B 
Rating:
5.0

if you need services, GO HERE! they are amazing. both employees went above and beyond! THANK YOU!

CARRIE M 
Rating:
5.0

Customer did not leave a comment.

Ryan P  |  Overall Experience 
Rating:
5.0

Thank you all for being so patient with me

ASHIA D  |  Overall Experience 
Rating:
5.0

Quick, easy, helpful.

JON H 
Rating:
3.0

Still have never been able to log into your app online. I registered ahead of time and even with a confirmation number it lost our information. Your computer systems are terrible. On a side note the girl that helped us with wonderful and very informative and efficient. The place looked nice, any issue I had was with the electronic systems.

KARIEE L 
Rating:
5.0

All went well . Excellent service, very nice workers.

dennis n 
Rating:
5.0

Customer did not leave a comment.

Steven G 
Rating:
1.0

Some of the workers did not want to listen and when I came in to pay my back payment right when it was do they did not add the payment on to the back bill when I asked them to more once and that's how I got behind of owing a lot of f****** fees that was f****** stupid because it was their mess.

Samantha B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trina M  |  Overall Experience 
Rating:
1.0

Very very hard to put trailer back where I got it. Extremely congested location and requires lots of effort to back trailer into spot.

WILLIAM W 
Rating:
5.0

I've rented from East Alton U Haul for many years and it has always been good. The employees working there are the best, and totally took care of me. Even when the vehicle I was supposed to get came back with issues, they moved me to a new one without any hang up and it was actually better than the one I wanted. Thanks again for all their help.

STEPHEN C 
Rating:
4.0

Soon moving my stuff I notice some cockroaches and was a little concerned

fred g  |  Overall Experience 
Rating:
5.0

Mobile pickup was not available. They said it was because I picked up at 7 am. Then why advertise, SKIP THE LINE?

Brenda F 
Rating:
5.0

Customer did not leave a comment.

PORTIA S 
Rating:
5.0

Customer service rep this morning was amazing

Edward B 
Rating:
4.0

Customer did not leave a comment.

kyle b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRRY L 
Rating:
5.0

Customer did not leave a comment.

TROY M 
Rating:
4.0

Have adequate help when you have an appointment for a hitch installation. I can't imagine there are many who would try to be as understanding of your situation when a 2 hr. job stretches into 4 1/2 hrs.

Linda E 
Rating:
5.0

Customer did not leave a comment.

ZOE G 
Rating:
5.0

Customer did not leave a comment.

Sandy S 
Rating:
5.0

Windshield on inside had soda or something sticky on it and all over the roof interior

DARRELL B 
Rating:
5.0

Unit I received had a small leak in it when it rained otherwise everything was great so I still gave a 5 star rating

WILLIAM B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK P 
Rating:
5.0

Waiting room. I was told I could not remain on the premises. That is very inconvenient. Customer service provided by employees was excellent.

Debbie S 
Rating:
4.0

Customer did not leave a comment.

Susie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRALEY F 
Rating:
4.0

Customer did not leave a comment.

Christi J  |  First Impressions 
Rating:
4.0

The customer service was awesome at the Alton and Woodriver locations. And…. The bathrooms were very clean.

Donna R  |  First Impressions 
Rating:
4.0

Nothing with East Alton U-Haul

Susan D 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R 
Rating:
4.0

We were told we would get a discount, but were charged the total amount. Steven was great to wirk with!

PHILLIP F 
Rating:
5.0

Customer did not leave a comment.

DONALD M 
Rating:
5.0

You guys rock

Kenneth D 
Rating:
5.0

Customer did not leave a comment.

JENIECA A 
Rating:
5.0

Customer did not leave a comment.

Camille N  |  Overall Experience 
Rating:
3.0

No comment

DAVID P  |  First Impressions 
Rating:
5.0

The manager Steve and Caden were both very professional and very helpful!! Thank you

Becky B  |  First Impressions 
Rating:
5.0

If possible make sure every vehicle starts on full. It's hard to be sure you hit a partial amount. I would like to add, because of the young lady that helped me went above and beyond the call of duty, everything worked out perfect. She did all of it with a great attitude and is the locations best asset.

STEPHEN C 
Rating:
5.0

I've been to quite a few U-Haul stores and hands down by far this is the best store with amazing customer service definitely recommend this store and beyond

JESSICA W 
Rating:
5.0

Customer did not leave a comment.

Corey W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMBER P 
Rating:
5.0

Customer did not leave a comment.

KATHRYN K 
Rating:
4.0

Reserved a trailer and was told when called we could have it until next day, went to pick it up and then they told us we had to have it back within 3 hours!!! The trailer pulled like poop and they would NOT offer a partial refund!!

CARTER B 
Rating:
5.0

Customer did not leave a comment.

JAMS G 
Rating:
5.0

Customer did not leave a comment.

BOOKLYN M 
Rating:
5.0

Steve the manager of the East Alton store in Illinois is absolutely amazing! ♥️ He is so nice and accommodating! Highly recommend him and this business!!! FIVE STARS ⭐️

JOLYN H 
Rating:
5.0

Customer did not leave a comment.

Erica T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey O 
Rating:
5.0

Customer did not leave a comment.

ROBIN K 
Rating:
5.0

The representative at your facility yesterday (Receipt says Steven J) was truly one of the most personable and pleasant customer service people that we have run across in quite some time. He was efficient and patient (a customer in front of us was a bit extra) with customers. He did everything he could to get us out in record time and was so friendly! We wouldn't hesitate to sit down to dinner with him ... he was that type of guy. I sincerely hope you pay him a decent wage because he really deserves it - he didn't dawdle and was busting moves the entire time to get the job done. Efficient and a credit to your organization! Please do what you can to keep him.

TIMOTHY M 
Rating:
3.0

Customer did not leave a comment.

LISA S  |  Overall Experience 
Rating:
5.0

Customer services was excellent and it’s so easy to rent from The East Alton facility!! I would recommend to everyone

LISA B 
Rating:
5.0

One of the tires was worn out and popped going down the interstate

William S 
Rating:
5.0

the manager was very helpful, extremely knowledge of the operation. Kudos to the manager and the UHaul facility.

Hector G 
Rating:
4.0

Customer did not leave a comment.

BOBBY B  |  Overall Experience 
Rating:
3.0

Should have later storage entry hours because I got off work at 2:30 drove 1hr home loaded truck drove 45 mins to facility unloaded truck ity now 8:30 drove 45 mins ba and now I don't have time to unload 2nd load I have to rent truck another day because I can't unload after 10:00 pm I feel it should be up to 12:00am

Carlos m  |  First Impressions 
Rating:
5.0

Every one was very friendly and helpful I never have any problems thank you all for the excellent service.

Athena D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jenna M  |  Overall Experience 
Rating:
5.0

Good customer service

Erica T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JUDY J  |  Overall Experience 
Rating:
5.0

Theo and Steven were comical and super helpful!

Shannon K  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew D  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SHAWANDA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ricardo A  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LISA S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

samara g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie S  |  Overall Experience 
Rating:
3.0

It states it is 24 hour but I can't access my unit after 10:00P.M. so I do not understand how it is 24 hours.

Michael P  |  First Impressions 
Rating:
5.0

Very friendly and very helpful the guy was very kind and thoughtful! Great guy down there definitely recommend there services

fred g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Victoria F  |  Overall Experience 
Rating:
5.0

Thanks very much

BERNADINE W  |  Overall Experience 
Rating:
5.0

The customer service was great

LEONA S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Katherine W  |  First Impressions 
Rating:
4.0

The team now is very good staffing and kind to people because I have had bad experiences at this location but I don’t think it was the same now

Tabatha R  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

SUSAN P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

riley r  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth R  |  First Impressions 
Rating:
5.0

The lady was very friendly and so helpful

JUDY J  |  First Impressions 
Rating:
5.0

My only suggestion is getting some moisture control on the smaller units to prevent molds.

Kimberly R  |  Overall Experience 
Rating:
5.0

You guys are incredible with working with people!! 10/10

Hope W  |  Overall Experience 
Rating:
5.0

Everything was great

AMICA M  |  Overall Experience 
Rating:
5.0

Great the way should be

Anthony C  |  First Impressions 
Rating:
5.0

Thanks to the staff at the East Alton, Illinois location

JOSEPH N  |  First Impressions 
Rating:
5.0

Thank you UHAUL for your exemplary service and I will drive by hundreds of moving and storage to get to my UHAUL

Rodger S  |  First Impressions 
Rating:
4.0

Well done u haul

Beverly A  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHAWANDA M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marlon h  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie M  |  Overall Experience 
Rating:
3.0

The young man that waited on me. He was very intelligent. Hey, what's very cool, Oprah? He made me feel very welcome. You don't get that often these days. Thank God for him.

Beverly A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel T  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

David S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debbie M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marquela O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph S  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marqui S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tara G  |  First Impressions 
Rating:
5.0

Amber is absolutely incredible! She is as so friendly and helped me more than she could ever know. I am beyond pleased with her and hope every interaction I have is with her!

BRITTNEY Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernest l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEONA S  |  Overall Experience 
Rating:
5.0

Great staff, very helpful!

Kevin S  |  Overall Experience 
Rating:
5.0

They all were very helpful

CHRISTOPHER L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNY K  |  First Impressions 
Rating:
5.0

The blonde headed lady ( manager) was extremely attractive

DAVID B  |  First Impressions 
Rating:
5.0

The young lady Liz who helped me was absolutely wonderful! She was extremely patient as this was a little more complicated than normal. She let me preview the size unit I was interested ln to be sure and answered a lot of questions.

William s  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

James T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Amanda K  |  First Impressions 
Rating:
5.0

Perfect every ways theys helps real peoples in theres needs storages units moving trucking

Tomas Y  |  Overall Experience 
Rating:
5.0

Very helpful and u Derek’s ding about our situation

Stephanie J  |  Overall Experience 
Rating:
3.0

There was a roach in my storage unit

PARRIS W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracy B  |  First Impressions 
Rating:
5.0

Place is very clean. The staff is extremely friendly and helpful. Explained everything to me patiently I would recommend them to anybody.

RICHARD S  |  First Impressions 
Rating:
1.0

There were three workers there and it took two of them to get me a storage unit, neither one of them had ANY idea of what they were doing! Both of them were “winging it”! They were both very nice, and courteous, but they most definitely needed more training! Ended up with two units when they were done, but only needed one! So BE AWARE!!!!

JASON R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marqui S  |  First Impressions 
Rating:
5.0

What a wonderful group of people working here. Amber, Liz, and Steven were excellent to work with. From the truck rental down to storage and moving boxes. Best experience I've had with a company. Cudos

JAY J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle L  |  First Impressions 
Rating:
5.0

Amber was VERY friendly and welcoming.

CHRISTOPHER W  |  Overall Experience 
Rating:
4.0

Staff very friendly. Very clean place. No dumpsyer was horrible and thebaccess hours could've been longer

KELLI J  |  Overall Experience 
Rating:
5.0

I was met with smiles, laughter and great communication. I am just thankful to the staff. I have used another storage facility in the past. This experience has been far more welcoming, honest and helpful.

VANCE W  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LOGAN C  |  Overall Experience 
Rating:
5.0

Amber is very nice and friendly and I have the upmost respect for her

Sean M  |  First Impressions 
Rating:
5.0

Staff is wonderful!!

First L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL Y  |  First Impressions 
Rating:
5.0

Friendly people!

Kevin S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joseph P  |  First Impressions 
Rating:
5.0

Super friendly and helpful staff.

John R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erica s  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tyler M  |  Overall Experience 
Rating:
5.0

The staff was very helpful and nice. They helped me determine the size storage i would need. They made the truck drop off very convenient. I would recommend them to anyone moving or in need of some storage,

John R  |  First Impressions 
Rating:
5.0

Always great service

Quincy C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marilyn L  |  Overall Experience 
Rating:
5.0

Keep up the good work

LAURIE T  |  Overall Experience 
Rating:
3.0

Over all my experience was below average.

Shelby E  |  Overall Experience 
Rating:
5.0

Amber and her team are knowledgeable and caring. I appreciate their commitment to high quality service and fair rates. Great facility always clean and reasonably warm. I had a wonderful experience and will happily use Uhaul services again here in the future. Great Job! Sincerely William Scudere

William S  |  Overall Experience 
Rating:
5.0

Amber and her staff was definitely helpful& pleasant!! She understood my moving needs without explaining every detail.. She’s Definitely The G.O.A.T… Thanks Amber& Staff@ East Alton Uhaul!!!

Malaya C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila S  |  Overall Experience 
Rating:
5.0

Everyone that I had the pleasure of dealing with there at U-Haul East Alton we're all professional, helpful and friendly! We rented out unit for 3 years or so. It was so convenient. I would recommend storage rentals at U Haul to anyone that needs extra storage space. We would rent there again if the need arises. rich g.

Richard G  |  Overall Experience 
Rating:
5.0

Amber and the crew were phenomenal!! The facility was well maintained and we couldn't be happier. No one enjoys moving state to state, but this was made so much easier and less stressful by this helpful and friendly staff! I will be recommending their facility to anyone who asks me!

Christopher W  |  Overall Experience 
Rating:
1.0

They keep charging my debt card even thought my storage unit is cleaned out so I cancelled my card and had to get a new one

Misty E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrell B  |  Overall Experience 
Rating:
5.0

My only problem was access at night. Some people work and only have the night time for business. It would have been nice if I could do things say 8ish-9ish at night. You did good for your security, just having access after 7pm. I would suggest having cameras on all storage facilities that way if anything does happen you have them on film. The people there were great, they have such wonderful personalities and they're really good to people. I would highly recommend their storage facility. Thank you very much, if it wasn't for you my moving wouldn't have been as smooth. Have a Happy Halloween and thank you again. Keep shining ☀️ Peter Young 🌱

Peter Y  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott T  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Shana M  |  Overall Experience 
Rating:
5.0

They people here in the East Alton Store Went Above And Beyond For Me. Very helpful assisting me with my needs as far as supplies. Very polite and Very Helpful..

sylvia B  |  First Impressions 
Rating:
5.0

The staff here are always super helpful and friendly!

ADAM S  |  Overall Experience 
Rating:
5.0

You guys did great. I thought the staff was very friendly and knowledgeable 10/10 I will do business with you all again. You did great!

William S  |  First Impressions 
Rating:
5.0

everyone so friendly and professional!!!

Paul H  |  Overall Experience 
Rating:
5.0

Be nice if had access 24/7 24 hours to move easier and be able to storage easier people do have to work So nights are essential. All renters should have a key for access to their storage. Thank you!

Peter Y  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charlene D  |  Overall Experience 
Rating:
5.0

Your workers were wonderful. Each person knew exactly what I needed down the the size of unit for my belongings. They were very friendly and I will be just fine,knowing that I have chosen the right facility for my things.

Kristian W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cynthia D  |  Overall Experience 
Rating:
5.0

Employees have been very friendly and helpful.

Paul H  |  First Impressions 
Rating:
5.0

Clean facility and the service was professional, knowledgeable.

Scott T  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth H  |  Overall Experience 
Rating:
4.0

Amber and her team are awesome!

Jessica J  |  Overall Experience 
Rating:
1.0

For months some lady has been leaving me text messages and voicemails pretending that my stuff has been sold in an auction

RONNEISAH P  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James j  |  First Impressions 
Rating:
5.0

My experience at this facility was very good. The agents were vey accomodating with their time and worked with us to get the best price available. KUDOS are in order.

Bob S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael L  |  Overall Experience 
Rating:
5.0

The staff were extremely polite and accommodating.

David K  |  First Impressions 
Rating:
5.0

Very nice people

Michael F  |  First Impressions 
Rating:
5.0

The staff was great!! Very friendly & helpful. I’ve rented from here before and this experience was the best, so far. Ahmad & Amber were both great!!

FREIDA J  |  First Impressions 
Rating:
5.0

Amber Pickett Is the best customer service agent / manager in a world filled with customer service agents and manager. You’ll regret not having stuff to store with this U-haul in particular, so go clear some space and make a friend!

matt l  |  Overall Experience 
Rating:
5.0

Also, Amber Pickett probably has the best customer service I have ever experienced. Genuine, kind, solution finding... I wish every customer/service provider experience was this top notch quality.

matt l  |  First Impressions 
Rating:
5.0

Amber and the team there are great!!!

Susan D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie W  |  First Impressions 
Rating:
5.0

Kep up the good work

LAURIE T  |  First Impressions 
Rating:
1.0

Uhaul left me stranded in truckie an I was left by the side of the road for over 8 hours

MARTIN M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bob S  |  First Impressions 
Rating:
5.0

Everyone and everything was great

Amber W  |  First Impressions 
Rating:
2.0

Putting uhaul lock on unit along with my lock is extremely inconvenient.....as we have to wait every time for someone to come out to the unit to unlock uhaul lock, and that wait could be up to 10 minutes, especially if there is only one person on duty.....extremely inconvenient.

Shari R  |  Overall Experience 
Rating:
4.0

The staff did amazing I didn’t even need a unit and wow they talked me into it

CURTIS R  |  First Impressions 
Rating:
5.0

Very convenient. Amber really went above and beyond, made sure I had exactly what I was looking for. Very fast and super duper friendly. Would do business with them again.

ANDREA M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel R  |  First Impressions 
Rating:
3.0

I really hated not being able to get to my stuff anytime I wanted. I also didn’t like having to stop in the office to ask someone to unlock my unit before I could get into it especially when they were busy inside. I understand they had to help the customers who where there first, but if it didn’t have the other lock I wouldn’t have had to wait. I strongly believe you shouldn’t have that lock on the unit, because the contents of the unit belonged to me, and I was paying you to rent the space. I should have had access to it anytime I wanted. That is equivalent to if I had rented a house from you, before I could get in I had to have you unlock it. I also didn’t like how quickly UHaul calls the second person on the list when your payment is late. That shouldn’t happen unless someone is at the very least 2 months behind. Everything was well lit, clean, and the staff was extremely friendly, and helpful when needed, but I’m on the fence about recommending or reusing for storage again because of the things I didn’t like. If this things could be addressed I would reconsider reusing in the future.

Christopher W  |  Overall Experience 
Rating:
5.0

Awesome staff!! Nice, helpful, and friendly. Would recommend them to anyone. Only thing is if u have an inside locker, it can only be accessed when the office is open.

LINDA P  |  Overall Experience 
Rating:
3.0

While the service rep was friendly enough... He took us out to look at the storage lockers and walked in front of us and while walking to and from her was smoking his vape... It was very unprofessional making customers breath in his vape cloud. I needed a storage facility.... But I wouldn't choose this one again.

Adam S  |  First Impressions 
Rating:
5.0

The staff was courteous and very good.

Melissa D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sharon c  |  Overall Experience 
Rating:
5.0

they have been very kind and helpful to me for all the time I have been there.

DEB M  |  First Impressions 
Rating:
1.0

I was homeless and slept 1night in my storage ms Allah was especially proffecional but worker called police on me sev times denied me access and wouldn't let me make payments ms Allah let me get my stuff for 100 $thanj you so much god bless you and your famaly

Mark S  |  Overall Experience 
Rating:
5.0

The hours for the unit are limited to the "office" hours which is sometimes inconvenient.

Carol H  |  Overall Experience 
Rating:
5.0

The staff is very helpful and courteous And professional I will definitely use this U Haul site again if I need to and I will let everyone know what great service I have received

cole r  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TAHIRAH A  |  Overall Experience 
Rating:
1.0

Anytime I was told notes would be put on my account they were not always done. Plus my unit leaked horribly and I lost almost all of the stuff due to water damage.

Dezarea R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Venus K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

wenndy p  |  First Impressions 
Rating:
5.0

Staff was always polite and ready to help!

Sherrita W  |  Overall Experience 
Rating:
5.0

Very professional

Kenneth F  |  First Impressions 
Rating:
5.0

I cant remember their names but it was Sunday morning. they were so nice and helpful. Explained everything to us. I will definitely use this uhaul location any time I need help moving or for storage

breann p  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina I  |  First Impressions 
Rating:
2.0

when my furniture arrived here in Houston Texas my leather furniture was all messed up it had peeled it was badly damaged and I'm very upset about that

SONYA M  |  Overall Experience 
Rating:
5.0

Easy check in, thanks!

Cameron F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John p  |  Overall Experience 
Rating:
5.0

Location was friendly and helpful if a little understaffed

SHAWN S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna M  |  Overall Experience 
Rating:
4.0

They put additional locks on every unit so if you wanted in your unit you had to go to the office and get a key .It's supposed to be 24hr accesses. They close at 8.If you come after 8 you can't get in

Tiffany H  |  Overall Experience 
Rating:
5.0

Awesome

Brandy S  |  Overall Experience 
Rating:
5.0

Very great to deal with staff that helps out those in need or in circumstances beyond their own control.

Roy D  |  Overall Experience 
Rating:
2.0

SO MANY issues during my time there, but when I moved everything out I went in and told them I needed to close out the account. Then a week later I get a call saying my bill is due.

lacey j  |  Overall Experience 
Rating:
5.0

Brittany, the manager, is very helpful and kind. I recommend her store in particular to anyone looking for U-haul type services.

Terry A  |  Overall Experience 
Rating:
4.0

Staff was above being kind and helpful.

Cindy B  |  Overall Experience 
Rating:
5.0

Very friendly and informational!!

Jo G  |  First Impressions 
Rating:
5.0

GM Brittany Richey and TJ did an outstanding job. Another location didn't have unit close to unloading area.They provided a unit more to my needs and TJ even help me unload a couple of large items. A+

Scott M  |  First Impressions 
Rating:
5.0

Thank you for all your help

JENEPHER J  |  Overall Experience 
Rating:
2.0

THE BLUE LOCK SITUATION WAS A NIGHTMARE. COULD ONLY COME LATE AT NIGHT- WAS NOT EXPLAINED IN THE BEGINING ABOUT IT. THEN TOLD HAD TO PAY EXTRA TO NOT HAVE BLUE LOCK BUT THEY KEPT PUTTING IT ON ANYWAY

Karen A  |  Overall Experience 
Rating:
5.0

Great facility; the staff were nice and helpful

CAROLYN S  |  Overall Experience 
Rating:
5.0

The staff is extremely helpful and efficient. They actually answer the phones which was a great plus to me.

Shamika J  |  First Impressions 
Rating:
5.0

The staff was amazing and I couldn't have asked for better service! They were so understanding and compassionate as my circumstances for needing the facility was a tough situation. Awesome job guys!

Consuella G  |  Overall Experience 
Rating:
5.0

Nice helpful

Theresa W  |  First Impressions 
Rating:
5.0

Everyone was always very friendly. The storage units are clean and well maintained. I appreciate that.

Bryan C  |  Overall Experience 
Rating:
5.0

Was excellent and worked with us!!!

chris m  |  First Impressions 
Rating:
5.0

Everyone here was friendly and helpful.

Robert F  |  Overall Experience 
Rating:
5.0

All the staff were friendly and professional.

Brenda E  |  Overall Experience 
Rating:
5.0

Great service at the East Alton facility. Everyone so helpful. And so clean. Thank you all.

Lynden S  |  Reservation 
Rating:
4.0

No comments

Joe W  |  Overall Experience 
Rating:
3.0

Every time I needed to get in my storage had to wait for your key,inconvenient

Kent M  |  Overall Experience 
Rating:
5.0

Great staff. Very efficient and helpful.

Terry M  |  Overall Experience 
Rating:
1.0

Told I have to wait 20 minutes to obtain access to climate control area. Handed me the keys to open myself. I declined did not want responsibility for keys. Clerk waited on others making me wait.

RICHARD F  |  Overall Experience 
Rating:
5.0

I've been using uhaul for yrs the same location they take care of all my needs

SHAWANDA M  |  Overall Experience 
Rating:
5.0

Employees and service were friendly and professional

Kent M  |  Reservation 
Rating:
5.0

Next time i need a storage unit i will come back to U-Haul.

victoria m  |  Overall Experience 
Rating:
5.0

We have been using this U-Haul location for 6+ years. They have always been friendly and helpful. Ian and his team do a great job!

michael h  |  Overall Experience 
Rating:
4.0

We looked all around town for a place this good. Then we looked across the river and there it was.

DANIEL L  |  Overall Experience 
No reviews have been submitted for this location.
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