Julie is AMAZING!!!! She is so thorough and professional, definitely would recommend this location.👍🏼👍🏼
HAYDEE BANUELOS | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of East Pasadena
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I really had a wonderful experience in having this unit over the last 10 years. The staff was always friendly and helpful. The facility was always clean and well maintained. Thank you!
SARAH GREEN | Overall ExperienceThis facility was always clean and secure. Julie (the manager) was prompt in her responses to emails.
Heather Shanley | Overall ExperienceJulie and her team always went above and beyond to make my experience great. I had a unit for several years and found it safe, clean and easy to communicate. I would highly recommend them.
PAULA BROUSSARD | Overall ExperienceThe only thing that would’ve made my first visit easier was understanding that one gate is for entry and one gate is for exiting. I also drove up to the exit gate to leave and didn’t realize that the keypad was 75 feet behind me. It wasn’t a big deal And was easily rectified, but if there was clearer signage, It would have been less confusing. I was there on a Sunday when there was no one around, so it really wasn’t a problem. Thank you very much I’m a big Uhaul fan.
Veronica Hast | Online Move InHaving been experience financial hardship the last months in 2023 and not being able to make my rental fees I was scheduled to have my unit and belongings sent to auction however the staff and management provided me with the opportunity to retrieve my belongings and were extremely help kind understanding and accommodating and I was able to get all my belongings and I am grateful for all the assistance in this process.
Arturo Mata | Overall ExperienceJulie South was very nice, professional and helpful! Another deciding factor was that you had the size storage that I needed and this storage facility is only 7 minutes away from my house.
Dirk Asjes | First ImpressionsJulie and her crew did a great job handling some billing issues for us. It was old fashioned customer service and I am so thankful to have that kind of care. Kudos to Julie and her staff at U Haul. Thanks.
Michael Murray | First ImpressionsJulie is extremely helpful. She has great customer service skills. Thank you.
Teresa Mathisen | First ImpressionsJulie was very helpful!
Kristine Tringalli | Overall ExperienceGreat and cool
RODRIGO RUIZ | First ImpressionsThe manager and her team were excellent.
RUBEN ROSA | First ImpressionsJulie was very kind and helpful!
Kristine Tringalli | First ImpressionsManager Julie South is excellent and an asset to your company.
NAOMI IKEDA-HACKETT | First ImpressionsMaritza was especially kind, professional and accommodating.
saundra parker | Overall ExperienceThe manager Julie south is extremely friendly and professional. Uhaul is lucky to have her.
Jose p Hernandez | Overall ExperienceThe staff makes your expierence well beyond my expectations....Kudos...Uhaul!!
Scott Solakian | First ImpressionsThank You
Kim Braddock | Overall ExperienceThe staff are AMAZING! The best storage I ever rented. I’d highly recommend this place.
Eva Emmer | Overall ExperienceThe manager Julie at the Pasadena ca. office is amazing and was just so helpful with all my needs there. She is just extremely wonderful with customer care service. She helped me be able to keep and retrieve all my belongings so it wouldn’t get auctioned.
Anna Florez | Overall ExperienceThe manager at the location of the storage was very nice.i couldn't make it in time to purchase a lock in person so she put one in my unit for b Me becuase I was going to arrive after hours and I needed a lock .over all excellence.
Avedis Panossian | Online Move InMy long time experience with Julie South's management of this facility was excellent. She is a caring individual who is very professional and highly competent. Over the many years that she was caring for my property I was always well respected and treated like family which I truly appreciated. Leaving all of one's precious property is a very difficult endeavor and Julie was always there for me and my needs with very concerned and kind behavior. She is to be commended for the amazing service she provided me over these many years allowing me to make the life changes I was going thru in a very transparent humane and professional manner. I cannot even thank her enough for her out standing service to me in my time of need. Julie, you are absolutely the best. My thanks and gratitude for all that you did to help me over these many years. Michael Kiralla
MICHAEL EDWARD KIRALLA | Overall ExperienceThe on site personnel Judy was very helpful and friendly Judy explained all about UHaul and the facility. the facility unit was very clean and your rate is very reasonable I am very happy I am making the move from my old storage unit
ALICE SALGADO | First ImpressionsLove lynda and Teresa they were wonderful
JOLLEAN SHAYNE | Overall ExperienceClean and safe place.
JAIME ARELLANO | First ImpressionsThe security is reassuring, the rates are good, and the manager, Julie, is wonderful!
Linda Sparks | Overall ExperienceVery clean, which is the main thing for me. Easy to find carts to move your stuff. Everything works, e.g. lights, elevators. There are staff people around, which is also very important to me. Lots of people use U-haul, so I don’t feel spooked by lonely areas. The accounting seems accurate. Happy with it and not thinking of looking anywhere else.
Moira Clegg | First ImpressionsThe manager Julie South was really nice and friendly.
Maritza Martinez | First ImpressionsI felt fortunate that the elevator and Moving carts were very convenient and dependable! Julie was friendly and professional in Registration of my rental unit! She was very helpful.
MICHAEL PEARSON | First ImpressionsJulie and her crew have been excellent with their level of customer service, it's like old fashioned customer service. Great job.
kelly Jones | First ImpressionsThe attendant at the location was very nice and professional. She had a lot of customers just as we came but she handled everyone very well. She walked us to the unit answered our questions. We had a truck full of things and unloading it with the use of dollys free to use was very convenient
Andres Vargasvargas | Online Move InOnly complaint is late fee is excessive and a courtesy notice should be given as soon as card does not go through, especially for long term customers. I've been renting for 4 years
Ray Chau | Overall ExperienceJulie South does a great job!
JOHN ELLIOTT | First ImpressionsGreat employees
alvin de la mora | Overall ExperienceStaffs are so friendly and helpful. Thank you.
Li Chu | Overall ExperienceHave been using the storage facility for many years which transitioned through ownership but the service and care has been top notch and the access has been made better over the period of time.
RAJESH UDIPI | Overall ExperienceStaff here are always courteous professional and helpful. The access hours are the best I have found at any self storage facility and work especially well for me since I have such a varied schedule. And the location is convenient being right off the freeway.
Donna Maher | First ImpressionsJulie is always awesome!.
KENNY JACKSON | First ImpressionsService was excellent but I was very nervous and felt a bit unsafe because masks were not worn the entire time. That was really alarming to be due to covid.
Kalen Aradia | First Impressionsin Spanish speak english
Betty Arreola | Overall ExperienceJulie was especially helpful! Thank you, Julie!
Diana Sedenquist | First ImpressionsThis is a very nice and professional environment. I’ll definitely have to use only uhaul storage in future. Thank you
Ikem Chukwudifu | Overall ExperienceJulie you have always been wonderful, efficient and promptly helped us when we needed it! Thank you for the safe and secure high quality space and service!
STEPHANIE ROWLEY | Overall ExperienceThe team was great! U-Haul actually makes the moving experience enjoyable. Thank you for all your help.
Ezekiel Murphy | Overall ExperienceI looked and had no luck with other facilities and this just fell into my lap. I'm so impressed with the knowledge of the staff staff and the cleanliness building. Easy access in all areas with key card - no codes to punch in. Over all I would recommend this property to anyone looking for a place to stash their stuff.
Beth Berger | Online Move InVery nice people at this location
Virginia Vasquez | Overall ExperienceI don’t like the policy that says you paid for the month, but you moved out mid-month and there are no per dorm calculations. I just paid 08/23 and moved out 08/29. I don’t see how you can justify billing for an entire month simply based on policy and paperwork. Everything else was great, but this leaves a sour taste in my mouth. Hoping someone will look into doing something about this. I would like my 6 days of usage to be taken out of a refund of my last month payment. This would be the better way to conduct business. The more honorable way!
Rich Reid | Overall ExperienceThe manager, Julie, was extremely helpful and professional. If I had any problems, she offered prompt and convenient solutions and was willing to work with me to solve any problems. The facility was clean and well maintained. If I need a storage unit in the future, I would definitely rent one from here again.
Tristyn Berman | Overall ExperienceIt’s been a beautiful experience. Very paitient and friendly safe. Especially Julie. She’s been a great help helping us with our first space and getting a larger one Thank you
Ikem Chukwudifu | First ImpressionsThe manager, Julie South, was excellent and extremely helpful. I had some problems and she went out of her way to help resolve them. Since it was my first time using the self-storage she thoroughly explained everything I would need to know. Plus the facility was clean and well organized.
Tristyn Berman | First ImpressionsHard to find parking. Only alley access. Customer service excellent. The clerk was pleasant and accomidating.
Kathy AkramiGreat space, super clean and the young man in the office is a sweetheart!
Valerie Lehman | Overall ExperienceJames did a amazing accessing my needs for storage and moving (locally and out of state) I’m telling everyone I know to come to this location for their uhaul and storage needs. I’m not usually impressed with customer service but today exceeded my expectations James was very knowledgeable and professional above all patient which is hard to come by these days.
Destyne Fluker | First ImpressionsThis storage facility is large, clean, safe, attractive, and well maintained. My household belongings were remarkably clean and in good condition after being stored for years there. The units that are farthest from an outside surface most closely simulate temperatures in a comfortable home. The location is convenient to Pasadena and nearby towns. I'd drive there to store things rather than taking the closest option because of the condition of the storage units and because of the management. Julie, the longtime general manager of the East Pasadena UHaul storage facility is the consummate professional. She is at the same time professional, responsive, kind, creative, communicative, and super smart. I cannot tell you how helpful and resourceful she is. Julie knows how to run a business that not only makes the UHaul corporation look like the very best available but also makes her customers feel cared about as unique individuals. During the time we used the facility, Julie went beyond the call of duty to assist us in storage-related issues when she didn't have to bother. I am going to miss that in the facility I moved to after I moved out of LA County. You can't lose with UHaul East Pasadena with Julie in charge.
ANDREA MARTIN | Overall ExperienceGreat place. Found it safe, secure, and well maintained. Always able to find staff for assistance and never had an issue!
Elizabeth Wallan | Overall ExperienceStaff was always cordial very accommodating unlike other Uhauls based on my experience.
ARAM VERGE GABOUDIAN | Overall ExperienceI appreciate Ms Julie and her staff very helpful and good customer service !!
Adelelma Diaz | Overall ExperienceThe first thing I happy about this location is the personnel, their customer service skills are excellent Andy at the beginning he gave me all the information I needed to know, and yesterday moving out the same experience, I forgot the lady's name she was awesome, I will recommend this location a 100%. Every area in this location are super clean, posted signs are great and the carts were a mega plus for me.
Alejandro Gonzalez | Overall ExperienceThe rate was raised twice, and although I paid in advance each month, when we cleared the space the rate was not prorated and I did not receive a refund for the 20 days left in the month. I call that poor customer service.
Loretta Brazil | Overall ExperienceLuqman (apologies if spelling is wrong), was very helpful and explained everything very clearly.
Matthew Dupon | First ImpressionsGentlman that helped me was awesome friendly and professional uhaul is PRIVILEGED TO HAVE HIM
MATTHEW ABRAHAMIAN | First ImpressionsEverything went smoothly. Was able to get a bigger unit and was very satisfied
Tempest Alvarez | First ImpressionsGreat customer service. Everything is clean, however, my mattress suffered damage from a leak in my unit. It was stored in a storage unit for about a year and wasn’t sure when it occurred. Something employees have no control over. That is why my experience wasn’t the best.
Jennifer Alvarez | Overall ExperienceThe gentleman that assisted me in vacating my storage unit was courteous, informative and professional. He and Julie South exceeded my expectations.
JOAQUIN RAY MONJAREZ | Overall ExperienceThe storage units have no light/outlets inside, and building itself seems to have been built extremely cheaply/poorly - plywood floors, unnecessary (and steep) ramps in the middle of hallways, terrible parking availability/vehicle access... Julie is a great manager but this property is absolute garbage and should be demolished. Would not recommend this property to anyone, and based on this property/experience, i would have serious hesitation about ever renting from U-Haul again.
Anthony Reinauer | Overall ExperienceJulie was a delight to deal with and a true asset to Uhaul!
Georgia Visini | Overall ExperienceStaff provided excellent service. Only area needing improvement is access to facility by trucks.
TIMOTHY DUGAN | First ImpressionsAll staff were amazing ... I have been to other locations and staff there are not as nice or professional ... this location all staff are wonderful, thank you!
Matthew Gorman | Overall ExperienceJulie and a gentleman worker (please forgive, I can’t recall his name he’s African American with dreadlocks) were absolutely amazing at responding and being helpful with my transition during this time when our whole country is in a state of emergency. Their professionalism was exemplary.
Sara Washington | Overall ExperienceI was very pleased with the service since September 2018. Julie South, the manager, was exceptionally helpful throughout my time renting a unit. I really appreciated her. At the end, when I was trying to close my unit, Julie South was, again, very helpful. The other staff that I did see throughout my time renting were also very accommodating. Thank you. I know it is challenging running a business like this.
Rachel Hamburger | Overall ExperienceManager Julie is great!
wilma mendez | Overall ExperienceGreat manager, great facility
Linda Broderick-Northup | Overall ExperienceJulie and Jack are AMAZING. It was the smoothest experience renting a unit. The facility was clean, well-maintained and easy to get in and out of. Definitely recommend this storage facility.
JERRY JOHNSON | First ImpressionsJulie is very sweet and helpful. Over the year that I was here, I had no issues whatsoever!!
Jessica Bruno | Overall ExperienceFriendly and helpful staff
Louie Vasquez | Overall ExperienceEveryone in the office was so polite.
IRENE RAMIREZ | Overall ExperienceIt’s been almost 2yrs & Julie and her staff have provided excellent service from Day 1. Attentive to detail which translates into a positive customer experience every time. Highly recommend!!!!
Lisa Luna | Overall ExperienceThe Uhaul computer system was down. It took the meaningfully well helping attendant over 15 minutes to process a credit card payment that should have take 30 seconds. Uhaul needs to come down on their IT people to stop this from happening. Once again the attendant was great.
Ronald AndersonThank you Julie, appreciate you.
REBECCA KNOCKE | Overall ExperienceJulie and her staff were all Excellent.. We were sorry to leave! Highly recommended!
Rhonda Hamilton | Overall ExperienceWilliam was very helpful and accommodating when we arrived. Thank you!
mark nelson | Overall ExperienceJulie South and her staff are fantastic and made the facility enjoyable to rent.
TIMOTHY MICHAELS | Overall ExperienceVery good
Gary Vanwagenen | Overall ExperienceWonderful customer service. Will be back for my rental needs
Chris ValenzuelaGreat help from staff. Facility excellent I just consolidated from 3 spaces down to one larger one... Thanks
SCOTT REYNOLD ADISHIAN | Overall ExperienceStaff was super friendly and helpful.
STEVEN WHITFORD | Overall ExperienceLuke was inattentive to my needs . More concerned to chit chat with others than addressing my concerns. When I discovered that the cabinets that I needed to move out from my unit # 22 were way to heavy for me to safely handle, I asked for a refund as I was only using the refrigerator dolly for 20 minutes. The blankets had not been used at all. My request for a refund was refused despite the fact that I hadn't used the dolly or the blankets. Not right. Michael Kiralla
Michael KirallaMrs Julie is AMAZING!!! GREAT NO BEST STORAGE FACILITY I'VE EVER HAD! SO IS HER STAFF! THANKS U HAUL FOR THE HELP!
Arin Dodd | Overall ExperienceGreat customer service
Matthew Dowdall | First ImpressionsAll Love And Thank You
Kelsie Green | Overall ExperienceI was always treated well. Very appreciative of staff
Jorge Bermudez | Overall ExperienceThanks for the help.
Gary Vanwagenen | First ImpressionsI was very pleased with the service I received.
Rodney Cody | First ImpressionsWould recommend this facility but would mention the rental cost is too expensive and the cost went up every year, I did not like that. Maybe the rating is Average, no other facility to compare it to.
LINDA POWELL | Overall ExperienceWe had committed to the unit because we needed the truck rental/ 1 month free as advertised. But the website doesn’t say 2nd / 3 rd floor units only! Grr. And then we had to buy a new lock / surprise
Shannon Castanon | First ImpressionsStaff here is great!
Tim SouthOk
JANET KIRKER | Overall ExperienceVery professional
Jeanette Jackson | ReservationThey all were very helpful
Terence Aldredge | Overall ExperienceTop notch service. Great people. Very positive experience. Thanks!
Rene Kronvold | Overall ExperienceYou should have air conditioned units. Had I found another storage unit before placing my in yours. I would have gone to public storage. While more expensive they have air conditioning and cleaner.
Kyle Patterson | ReservationExcellent customer service!!!
Dappa SoprinyeFriendly and helpful staff.
Philana Klein | Overall ExperienceIt was a great experience renting here. Was a very nice and well maintained facility.
Sarah Fylak | Overall ExperienceThe staff was very helpful however, the customers there were a bit rude. Tried to type in what happened but character limit did not allow me to add all details.
Philana Klein | Overall ExperienceExcellent customer service and location!
Abid Khan | Overall ExperienceVery accommodating! Took my truck at this location (the one I confirmed 2x!!) even though when I arrived the system showed I was to drop it off 7 miles away. WONDERFUL help. Will recommend.
TESS CRABTREENothing thatI can see. Loved the supervisor who was very helpful and pleasant. Company very expensive. I went 1 mile over my estimated mileage and was surprised they charged for 1 mile! Not good for business.
Elizabeth ScottI booked 2 dollies and only 1 was available and even that was not the right one. I specifically said I didn’t want an appliance dolly but that’s what I was given. No big deal. Would always use you guys anyway!
Malathi BenjaminLuqmon should be a brand ambassador. He was the only helpful and competent interaction I had. His superior,or at least he spoke to Luqmon as such, should be retrained on how to interact with coworkers. He was condescending in front of me so there is no telling how he behaves when customers are not around.
STEPHANIE MCCOYSuperb customer service. Tim was a pleasure to interact with. Thanks!
JASON PAUSEWANGstaff is very friendly and attentive to customer service. Family operation? Feels like it. Store hours should also be posted on the window facing west
JEFFREY DOBAThe manager Tim was extremly helpful, we feel he went above and beyond to help us. As my Husband is 70 years old and does not get around very well Tim offered us his own adapter for the lights and trusted us to mail it back to him then he climbed under our truck to hook up the lights for the trailer and found us a new fuse when ours blew out. That kind of service is very rare these days and most heartening and welcome. Thank You so much Tim South. Sincerely Reba Phillips Mesa, Az.
REBA PHILLIPSThe site is rather hidden unless you are really looking for it. That said, your staff was excellent and the experience well above the norm...
JP HarrisI am very upset with Uhaul services I live 1 mile from Uhaul in Altadena reserved a Van had my confirmation arrived Sunday at 9:00 a.m saw 2 vans on the Lot one with a Sign in the Window one without I was told that I had to go to another location on 3559 E Colorado Blvd Pasadena I told Tim that why did Ihave to go so far since it's 2 vans on the lot he claimed they were rented out and had to go to this location instead he later said they were busy that Saturday and didn't look at there Computers to reserve my Van I arrived to this Pasadena Location only to find and Employee Shanna on a cell phone and fixing her car with the hood up she told me I will be in there in a second she gave me a Van that was infested with Dog hair and smelled of Dog I told her it's not clean she said Sorry we don't wash cars here I told her I am a Customer and why should I have a filthy Van to drive in she later said she will clean it she smeared the windows and sprayed something on the floor of the van that made the dog scent worse and she had the nerve while helping me decided to tell me to wait while she helped another Customer I always felt that first come first serve. this treatment is not tolerated and I feel I should get a refund when I asked this employee that I want to speak to the Manager she claimed he's not here when I asked her what is his name she told me Uhaul Policy is not to give out that information I have used Uhaul for years and never have I encountered such Ignorant employees I am going to write a letter to corporate head quarters because they treat Customers like Crap.
GARRETT BURTI congratulate your company for having the best ideal couple and personnel in this particular branch.These three employees of yours are the very best of all I have dealt with in this area. Their Personalities and professionalism are outstanding ! Their humble and cordial approach with people and new clients are so welcoming . Its so strikingly admirable to see and a pleasure to feel the sincerety of their work ethics but just the way they really are ! I can feel that this is just the way they were brought up ! with integrity and ,humanity, and dignity. a class of its own.
MIGUEL BORJAEverything was Great and the rep. Tim South was Great!!! He was very helpful and very nice!
JASON WIETERSENYou're perfect!
Kharma LuGreat service! Thank you!
STEVEN ORIExcellent courteous service and clean, well maintained equipment.
John DeyoKieth was outstanding & supportive in helping me with my move.I had a couple of hiccups in my schedule and appreciate his great attitude throughout the process. I've been to other agencies before (Raymond location) and expected poor service, but not here. I would HIGHLY reccommed this place. Customer service & great attitude made an otherwise stressful event, very satisfying!
ARTHUR MACIASEverything was well managed. Keep it just the way it is.
PHILIP GREENSTREETThis location certainly has better customer service than the other location I went to before. The guy asked about how many miles I would drive before taking the van and I told him. The other location which was on 116 S Western Ave Los Angeles, CA cheated me by charging me for more miles than I actually drove. I only drove 3 miles and they charged me for 8 miles. They did this because they didn't like that I didn't drive many miles which would make them less profit.
Melinda KimPersonnel efficient and helpful. better location recommended.
ARMANDO POMPAI requested the truck from 7 am to 7 pm which according to the website was do-able and confirmed for my order. However I was told the truck had to be back by 4:00 pm for another customer.
Kenji MatsuoAllow after-hours drop-off of truck. Pasadena doesn't allow on-street parking for trucks so finding a suitable place to leave the truck for a night can be troublesome.
BRIAN WOLFEthanks!
Steven OriSo much information required just to rent a dolly. I understand a truck, but a dolly! These are sad times. (I know, you're only protecting your stuff from hoodlums, but I remember the good old days...). Oh well. Love ya.
EDWARD FOSTERCustomer service rep laura from pasadena was very nice and helpful to my needs to make my move as easy on me. Thanks
ADELE RAMIREZMgr Kiev was great. When I returned the truck, I realized that I had left my car key at home. He gave me a ride home to retrive the key. In addition to being helpful, Kiev was so pleasant that I would hire him in a heart beat. He has earned loyal customer for a long, long time.
ERIC CHEUNGThank you!
Steven OriManager was friendly and personable. The van was new, clean and well-maintained. Next time I need van or truck will come back to this location.
Kenneth TairaNothing, my experience was excellent. Keith and Laura were very professional and competent! I was in and out in minutes. I'll be back
STEPHEN PAUROReport gas meter accurately. Do not mark "full" when tank is obviously not full.
JOYU LINNothing. Please keep-up the outstanding work and service that you provide......Mike.
Michael ConnorCustomer Service Rep was Excellent
Robert GraafQuick and easy. Very friendly. Would easily rent again from the same location.
Phil KendallNothing. Thanks for the great service.
Michael ConnorPlease note that the service was EXCELLENT … and only stated Above Average due to it’s tricky to find the main entrance. Everyone at this location was and is the pinnacle of professionalism, courteousness and exemplary customer service agents. Mr. Richard Ceja, ESQ. Hotel Legal Advisor
RICHARD CEJAI would just like to say that Keith was very helpful and really helped me out in making getting the truck and returning easier. He made me feel very comfortable.
DANIEL LEYVAVery simple process.
Tim WrightThe staff here were friendly and helpful! I really appreciated the way they showed me how to use the truck--hazard lights, adjusting of mirrors etc. Over all, a great experience!
LONI HARRISI had a great experience using this U-Haul location for the first time and will be employing them again in the future for any moving needs.
DEANNA DOANKeith and his wife were awesome
JOHN ESCOBEDOAffordable cost; please maintain prices affordable for customers.
Estela IslaKeith is a peach!!
CYNTHIA TEICHMANNMake sure the customers understand the policy of U-haul.
SUSAN BURNSGreat customer services. Very helpful
ASIF ALAVIPer milage fee is too expensive. Need to have long distance and short distance packages for repeat customers.
sam lim