Customer Reviews for U-Haul Moving & Storage of East Rutherford

Rating:

5.0

I like east Rutherford and Macungie , pa two great U-Haul staffs

Rating:

5.0

muy accessible y buen precio

Rating:

5.0

Your assistance, help, courtesy, is the best. I will most certainly recommend U_HAUL. Thank you so much.

Rating:

5.0

Everything was perfect I will use again if I need it. Thank you m

Rating:

5.0

I had a wonderful experience moving my belongings using your services. Thank you!

Rating:

5.0

Muchas gracias a las personas de ventas en las tiendas fueron muy amables

Rating:

1.0

To expensive and look for a reason to charge more

Rating:

5.0

Excellent as always !!!!

Rating:

5.0

I don't believe you can improve it. It was excellent.

Rating:

5.0

The process was smooth and each step happened in the time frame that was promised. Each and every staff member was friendly and helpful. I was glad I decided to use the U-Box to move furniture, dishes, and other items from the East coast to the West. My only criticism is with the system for billing. Payments are taken from the credit card on file, and each time there is an email notification about the payments. However, it is hard for the user to keep track of how much of the expected total has been paid at the time of each payment. The notices should include a list of the payments that have already been made and indicate the timing for upcoming payments.

Rating:

5.0

None

Rating:

5.0

Customer service was perfect. 100% Perfect Both Yugeily E and Aijaquan F were so helpful. I would definitely be recommending this U-Haul

Rating:

5.0

You have to do nothing, service was excellent all around…

Rating:

5.0

My preferred location of uhaul, always clean, always friendly.

Rating:

4.0

Thank you for your services

Rating:

5.0

Great customer service!!!!

Rating:

5.0

The staff was very helpful! I was surprised because I was in other installations before and never saw a place so clean like this one.

Rating:

5.0

Excellent Service!

Rating:

5.0

Recommend using Get It Done moving. Francis and Ryder were my movers. They were gentle and followed directions. Ryder did a great job loading the truck. They also unloaded my item an onto a storage unit and did a good job placing things orderly in the storage.

Rating:

5.0

Great staff very friendly.

Rating:

5.0

Great customer service from both guys. I don’t remember their names but U-Haul should hire more ppl like them. Good energy and vibe

Rating:

2.0

The driver door always felt like it would open, and when checking out the app gave so many issues. And the scanning option wasn't working and even extended my stay.

Rating:

5.0

Quan the customer service agent i saw at pick up and return at the East Rutherford NJ location is excellent! Professional, personable and very efficient. He is an asset to your company!

Rating:

5.0

I rented a car hauler trailer and unfortunately mid trip ended up with a flat tire on it, I carry an air compressor and was able to air it up and find a repair shop who found a nail in it and repaired it at my expense. Beyond that I had a seamless experience at this location which was clean and well laid out. The young lady who helped me was knowledgeable, efficient, friendly and courteous as well. Quan, whom I initially had contact with and when I returned the equipment was also friendly, knowledgeable and efficient. It's evident that these employees take pride in this location as it is clean, aesthetically pleasing and well laid out in addition to their great customer service. This will be my new go to location.

Rating:

5.0

As always , location , truck, employee, very convenient, very helpful, easy check in and check out, glad to have in our neighborhood, thanks

Rating:

5.0

The entire experience was very positive. UHaul customer service was excellent, very responsive and easy to contact (either by phone or text chat). I would use again if we need to move in the future.

Rating:

5.0

Experience was great and Louis gave me the best hassle-free experience I ever had to deal with. Excellent customer service skills.

Rating:

3.0

I was upset when we returned the van and we were standing in the rain trying to figure how to return the van on my phone. Not an easy task. We obviously did it wrong and I was charged an extra $20.00. I should not have been charged the $20 since I did have the truck back on time. I called and have not gotten a response back. I would recommend this location but still want to be reimbursed the $20.00. We rushed to get it back in time and was 45 minutes early.

Rating:

5.0

This place is the best ever !!!!

Rating:

3.0

First and foremost, I want to highlight the convenience of the ordering process. Everything was smooth and user-friendly. I watched all the training videos, and everything was clear. Then the “adventures” began. Since this was my first time renting a trailer, I didn’t have a hitch ball. I bought one at the rental location and asked for help installing it since I didn’t have the necessary tools. The employee kindly agreed to assist me, using just one wrench. He also helped me attach the trailer and connect the wiring. I stepped out to check if the turn signals and lights were working. I arrived at my loading destination and decided to check how well the hitch ball was secured. I was able to loosen the nut with my fingers. I can’t even imagine what could have happened on the road if I hadn’t checked. I tightened it with two wrenches as hard as I could, since the ball itself rotates when tightening the nut. I took the wrenches with me just in case and hit the road. I drove about 180 miles, and everything was fine. I stopped about three times to check the hitch ball, and there were no issues. Do not trust to workers. Check all by yourself. Recommendation for workers, if you not sure in something, just tell about it!

Rating:

4.0

This location's employees are good, We had bad experience Passaic location

Rating:

5.0

They were great!

Rating:

5.0

I've rent several vehickes at East Rutherford location. The service desk empkoyees are always polite. Julie the manager is A+, so helpful. Will be back.

Rating:

5.0

Staff was very helpful and professional

Rating:

2.0

It would’ve been nice to know the actual process of entering the building. Someone had let me into the building who is also a renter. Regardless, there was no instructions on the app or on the U-Haul website how to actually enter the building. There is no ructions or depictions that there are two separate pin pads, one to actually check in and then the other one that will allow you to gain access. I even asked the guy at the front desk if there was anything I needed to do. And he said no, you’re good. I was not good. Such a horrible experience. To add to that I stupidly made the erroneous error Of selecting a unit that could only fit a pin inside. I had to walk all the way to the front desk for a larger unit. Which was not something I could do on the app or over the phone with the unhelpful customer service representatives.

Rating:

5.0

Best UHaul location and one I always return to!

Rating:

1.0

I was angry that they charged me $30 for insurance when I checked no on the online reservation. Why ask me that question if you are going to redo the reservation in the pick up locaiton. My driver doesnt know how to answer that question

Rating:

5.0

Excellent higher recommend to everyone. Best U. Haul Nj.

Rating:

5.0

Great experience

Rating:

5.0

great service

Rating:

5.0

Yuegeily is excellent! Her approach to customer service is spot on. I enjoy renting trucks from her Uhaul location in East Rutherford!

Rating:

5.0

Everything was perfect!

Rating:

5.0

Not one thing at this time. The lady that took care of me, at pick up was excellent.

Rating:

4.0

El único problema fue la señora de la limpieza que siempre tenía la música fuerte o está en el teléfono hablando fuerte y cuando ella estaba el baño le ponía un cono como que estaba limpiando y uno no podía usarlo.

Rating:

1.0

Returned vehicle and was charged additional $187 for driver door scratch that I have no knowledge of; this was a way to collect more money I’ll never used U-Haul again

Rating:

5.0

Great customer service and easy rental

Rating:

5.0

Great personnel service

Rating:

5.0

Amazing clean facility with superb customer service! The lady that helped us knew her job, was awesome at explaining every detail and made it a seamless transaction! While helping us, she was still able to help other customers that were coming in and was very personable and pleasant! Literally the easiest thing we did that day was rent a tow dolly from this location!

Rating:

4.0

The rental truck had two annoying issues: - directionals didn’t automatically turn off after turning. - the seatbelt alert warning began sounding several times even though we were all buckled in

Rating:

2.0

Terrible customer service. I had returned the van earlier than expected and used up barely any of the gas but I still put on money. Nothing I did not receive the van with a full tank but rather half tank. When I returned the vehicle I pointed that out to the rep and he said not worry about it. I get home and check my receipt to see a fuel charge after he said not to worry about it! I called immediately and he didn’t know much to say other than maybe manager was going to resolve it and reserve my charge but it’s been 2 days and nothing! Don’t trust them when they say not to worry about anything!

Rating:

5.0

Nothing that I can think of. Very simple online reservations, how to videos, and support.

Rating:

5.0

Everything was perfect

Rating:

5.0

Goos

Rating:

5.0

Are you guys a wonderful February? I will use you again.

Rating:

4.0

The only issue was when I went to pick the truck up. After I did all the paperwork. It was night time and freezing outside. I tried several truck and went for help twice. Then he finally came out to pull the truck up.

Rating:

5.0

The checking and return staff were polite and helpful.

Rating:

5.0

Everyone is good it’s a happy place

Rating:

4.0

My nephew left key at home on the 2nd day. We are 1 1/2 hours away. Had to pay $50 to break lock.....outrageous for easy solution after other fees.

Rating:

5.0

The woman behind the counter was very friendly and such a great help.

Rating:

5.0

I forgot his name but the employee that helped me was great. Nothing to improve

Rating:

3.0

That was sunday and only one person attending in the cashier, it took us 30 mins in line for us to get the truck rented

Rating:

5.0

Super easy process! Will definitely do it again and recommend to others! Thank you!

Rating:

5.0

The Uhaul at my destination in Austin was horrible. Extremely rude over the phone when I called to schedule my delivery. Extremely unhelpful, being that my box was already 2 days late, they then proceeded to only let me schedule delivery for multiple days later. Changed pick up date of the U-box after I was done, which caused me to have to beg my apartment complex to let the box stay without a fine. Overall, horrible service and will never work with the U haul in Austin again. (The delivery driver of the U-box was pretty cool, but told me they could pick it up the next day which I was then told is not true at all)

Rating:

5.0

Great customer service

Rating:

5.0

Nothing but good, the staff was very friendly and accommodating. For any Rutherford friends, first recommendation indeed.

Rating:

5.0

Very good service, fast and respectful

Rating:

5.0

No complaints like the area and feel safe using your storage facilities. Your employees were very helpful and courtesy. I would recommend any of my friends and family.

Rating:

4.0

Facility was good but I needed a larger space than was available and the price was lower at another facility for a space double the size of what I was renting.

Rating:

5.0

Very professional and nice staff 👍 👏

Rating:

5.0

The Manager and staff were exceptionally professional and accommodating. Prices were reasonable as well. I would surely recommend this establishment to others. Robin E. Prescod 917-553-0625

Rating:

5.0

The woman working at the front desk was very accommodating and walked over to help me get into my unit. Highly recommend them because of her help and pleasantness.

Rating:

4.0

The garage door entryways were not always accessible. They should open 24/7. Also, when you have parked in the bay and the light outside is red, the door should NOT open. Multiple times someone parked right next to me in the bay. Yugeily and her staff did an excellent job of moving people out but they should not have to do that.

Rating:

5.0

The building and unit were exceptionally clean and managed.

Rating:

5.0

Yuglia is very helpful and friendly.

Rating:

5.0

Great customer service

Rating:

5.0

The girl behind the counter was very helpful, kind, and courteous.!

Rating:

4.0

The place very clean and orgnize

Rating:

5.0

the receptionist was very professional and answered my questions

Rating:

5.0

Staff was extremely helpful and mindful of my needs, very courteous and professional.

Rating:

5.0

Management and staff were all great

Rating:

5.0

The entire place is sparkling clean. I feel go leaving my stuff in the rental

Rating:

5.0

Female employee who assisted us was excellent.

Rating:

5.0

Staff were always friendly, helpful and efficient. The E.Rutherford location was an oasis of all things you might need to move or store items. I'm sorry I didn't discover U-Haul in E.Rutherford much sooner. I would only consider U-Haul for future storage or transportation needs... W

Rating:

5.0

Customer services was great

Rating:

5.0

Juan was really helpful.

Rating:

5.0

Great team and helpful as well as knowledgeable, making it easier to navigate into facility!

Rating:

3.0

I was very upset about the fact I informed the Uhual storage company that I was moving out prior and I will still charged the full month for storage and not prorated. Also, there was a dead roach that was found near my unit. The Staff was friendly and helpful the access hours could have been a little later:

Rating:

5.0

YUGEILY WAS VERY UNDERSTANDING OF OUR NEEDS AS A NON-PROFIT. WE'LL BE BACK.

Rating:

5.0

Very polite and mindful workers would definitely rent a place again there specifically only at that location.

Rating:

1.0

The manager was very rude I would never to business there again

Rating:

4.0

I moved in today and was told there would be a lock in my unit. There was not a lock when I went to check out the locker this morning so I called customer assistance. They said they’d bring one to my locker. I waited 15 minutes before I needed to leave for work. I went back around 8pm and there still was not a lock. I am using my own for now but read that the lock that comes with the unit is safer. Can I please be provided with my free lock? Other than that, the locker was very clean and the staff member in the front office was very nice. Thank you!

Rating:

5.0

Thank you for all the help you made it easy

Rating:

3.0

Our repin the office was Quan and he was absolutely great. The storage unit was not clean at all. There was a tag on the door that said client ready but the inside hadn't been swept out. The employees are really nice though.

Rating:

5.0

Never an issue, I already rented another unit in Oklahoma where I'm moving to.

Rating:

5.0

My storage at U-Haul was excellent and could not be any better.

Rating:

4.0

None at this time

Rating:

4.0

As a carpenter I sometimes have to grab tools before a job and sometimes it's before 5 am

Rating:

5.0

My experience was good. Great customer service. Thank you all.I'll definitely recommend you all to a friend.

Rating:

2.0

The late fees are unbelievable! People don't pay late on purpose things in life happens. But for a big company like U-haul to charge so much late is unbelievable where other storages companies don't.

Rating:

5.0

As always very nice and clean facility Thank you

Rating:

5.0

Great place for all moving and Storage needs 👍🏻

Rating:

5.0

Everything was very nice and organized. Staff were friendly, kind, and helpful.

Rating:

5.0

It was such a always a great experience working with everyone e at U-HAUL east rutherford.

Rating:

5.0

Clean and good security.

Rating:

4.0

Everything was great access confusion with storage access hours I wasn’t warned.

Rating:

3.0

price increased every six months. had issue with a support post and drainpipe decreasing space and placement of items never resolved live with it . over six months of non-operating roll up door next to rental had to used other bays which were always in use. no price reduction for inconvenience,

Rating:

5.0

Very helpful staff and easy to do the renting process.

Rating:

5.0

Getting storage with East Rutherford was excellent.

Rating:

4.0

Couldn’t check in with the app.

Rating:

3.0

The garage door to the closest moving in entry was broken so we had to move everything from the opposite side of the building

Rating:

5.0

This is my favorite U-Haul location. It's clean, staff friendly, and with great storage options. Special thanks to the East Rutherford staff, everyone is helpful. I wish every U-Haul was this nice.

Rating:

5.0

Always happy w/UHaulstorage. Clean, temperature controlled, easy access in & out. Front Desk associates are always friendly, helpful.

Rating:

5.0

Excellent Storage

Rating:

5.0

Great people in East Rutherford

Rating:

5.0

I meant to rent it for longer term but later found the price was raised to an unacceptable rate. It does not balance the cost and the contents. Other than that, the place is very clean and secured

Rating:

5.0

Lady ,she was really nice

Rating:

5.0

They was very professional

Rating:

5.0

The staff is so friendly and nice

Rating:

5.0

Staff extremely helpful and the facility well lit and very clean.

Rating:

5.0

Manager very friendly, comprehensive. And knowledgeable.

Rating:

5.0

Office personnel outstanding ! I appreciate their support and expertise. Please thank them !!

Rating:

5.0

That may have been the best service I have received in a long, long time. Thank you so much.

Rating:

5.0

Staff at. East Rutherford Ms JJuley was very polite,.professional,helpful and courteous.I give the East Rutherford U haul location 5 Stars.The facility was clean and neat.

Rating:

5.0

Convenient and clean, no complaints. It fit our needs during a basement renovation

Rating:

5.0

El personal muy amable mucha atención

Rating:

5.0

The stuff was excellent, the girl Dina was very very knowledgeable and helpful, Explained everything and went out of her way, to help us at a very important point in our lives in which our family needed it the most I can not thank her enough, Edward Devlin

Rating:

5.0

GREAT SERVICE!

Rating:

5.0

Thank you!

Rating:

5.0

Great experience. Would use again.

Rating:

5.0

Great staff, always courteous and super clean! Everyone is so helpful!

Rating:

4.0

There was a hole in the floor of my storage unit, 1142 in E. Rutherford. Please fix it before spiders come out of it or the sinkhole opens and swallows someone's stuff. Thank you.

Rating:

5.0

Everything is perfect thank

Rating:

5.0

I will always go out of my way to come to this facility just because of the staff and service! Always helpful and friendly! Thank you guys so much.

Rating:

5.0

This is the best run storage facility I’ve ever used and has been one of the best experiences I’ve had with any storage facility.

Rating:

5.0

I feel very comfortable storing my items here.

Rating:

5.0

Amazing customer service !!!

Rating:

5.0

Great staff. Always very helpful with truck rental and storage needs. Very clean facility!

Rating:

5.0

The staff (especially Deana) at the East Rutherford location made my move very enjoyable because of their attention to detail and their professionalism.

Rating:

5.0

Everyone was very nice, friendly and very helpful. I would definitely recommend everyone to go there.

Rating:

5.0

THE STAFF AT EAST RUTHERFORD UHAUL ARE PHENOMENAL!!! ALWAYS HELPFUL AND COURTEOUS. Very knowledgeable in all areas. JULIAN, ISAIAH & MOST IMPORTANTLY MS. DEANA Thank you !!!!

Rating:

5.0

The staff at this site were impeccable . They customer service and reception should be a National model for all u haul staff. Yes, I would use this location again to rent a van or unit.

Rating:

5.0

I can say nothing more but everything are excellent and keep the best service to customers which this U-Haul location I highly recommend to friends and relatives when it comes to storage services.

Rating:

4.0

Deanna was very helpful and knowledgeable - not just with the storage space but also truck rental - she made a very stressful situation slightly less so - it was very appreciated

Rating:

5.0

While I had some billing issues, the Manager, Yugeily Encarnacion, made the entire process easier. She is a true professional, who listens to her customers and tries her best to meet their needs. All the reps at this location were helpful.

Rating:

5.0

Atención insuperable de parte de Yugeily Encarnacion. Las instalaciones estaban muy limpias y con buen olor. Muy satisfecho!

Rating:

5.0

I have storage also at Storage Blue only small but U-Haul have best services as I noticed

Rating:

5.0

God bless you

Rating:

5.0

Estoy muy agradecida y satisfecha con la atencion y la amabilidad con la que fui tratada por el personal administrativo Durante mi estancia

Rating:

5.0

Deena was so helpful easing my stress and deserves a bonus!

Rating:

5.0

My whole experience was great!! The woman behind the counter (whose name I cannot recall) was extremely pleasant and responsive to my needs the 3+ times I c.ame into the office. She kept her cool when an irritated customer gave her a bit of an attitude. The facility in general was very clean and it was nice to unload the truck in a warm temperature. The only drawback was that there were no 10 x 15 storage units available although I reserved one online but that is not the fault of anyone at U-haul. I recognize that some time the availability isn't real time on the website. I would absolutely recommend this location to anyone!!

Rating:

4.0

No comments

Rating:

5.0

Very well run and organized. The girl in the office was awesome! Sorry I can’t remember her name. Multiple drive up bays is great.

Rating:

5.0

For starters, the staff is awesome! I was doing a quick pick up a truck to get some furniture and put it storage. I had a short amount of time to get the truck and when I say was accommodated!! I wish I remembered the lady's name that worked the evening of March 3, 2022 because she was soooo nice and helpful. She got me in the truck withing 5 minutes! I did my pick up and was back within an hour. She sent me straight to my storage unit and we got everything in there. It took a little longer so we ended up finishing a few minimal after closing. I returned the truck and she was kind enough to come and make sure I understand the return procedure. The lock on the unit didn't work. She assured me that she would take care of the next day. I was a little nervous so we stayed the night in the area and came back the next morning to make sure everything was done. She hadn't arrived at work yet but the lady that was there was just as nice and helpful. She finished my return AND gave us the new lock for our unit. I appreciate them sooo much!!

Rating:

5.0

The women at the counter were extremely helpful and friendly! Great customer service.

Rating:

5.0

Staff is polite and helpful. Always been able to answer any questions. Storage units are clean and maintained. Will be going here for any additional storage needs.

Rating:

5.0

Dina was great to us and very accommodating

Rating:

5.0

The unit was surrendered a week before Christmas 2021 and the keys were handed to agent Isiah, not in January 10, 2022

Rating:

4.0

The CS agent was great! One problem to note. When I tried to leave the facility the door wouldn’t automatically open. I had to manually push the open button. That’s not a huge deal. BUT the small door on the side of the building that is supposed to allow single person access did not work. The attendant said it was often not working and management had been notified several times to fix it. But it was still not fixed. That means the attendant had to leave his desk many times during the day to help folks. It would not be good if I was trying to get into my unit at night an the door did not work. Suggest management should get it fixed. Also, an outside large vehicle door has been broken for weeks. It still has not been attended to by management. I’m paying $125/mo for a facility that is not in full working order. :/

Rating:

5.0

Amazing customer service!

Rating:

5.0

Have always received polite, courteous service from all U-Haul employees at the East Rutherford, NJ facility.

Rating:

5.0

Isaiah and Yugeliy were extremely helpful and polite.

Rating:

4.0

No frame of reference.

Rating:

5.0

Very well maintained.

Rating:

5.0

Great customer service! Convenient and easy to deal with! Staff is great!

Rating:

5.0

Amazing deal! I rented a uhaul and got one month free storage in a 10x10 room. Cant beat that!!!

Rating:

5.0

The employees working at the location were amazingly helpful. knowledgeable and friendly. As were the women I spoke to on the phone when making my reservations. The facility was spotlessly clean and so was the van we rented.

Rating:

5.0

Honestly, this was the best experience I have had with a storage unit. Clean, convenient, and people were friendly there. The only thing that could have been more convenient for me was two times that I also needed a cargo van but they were all booked at the East Rutherford location. Not the end of the world by any means, but it would have been better. Just sayin'.

Rating:

5.0

General manager in East Rutherford was amazing!!

Rating:

5.0

Everything with this facility was great. The staff was and is the best. I would love to always rent from this facility. I will recommend this facility to everyone I know. I can't wait to use this facility again. Thanks for everything ..... DR.

Rating:

5.0

Love you guys. And your place is the BEST

Rating:

5.0

They are very very nice and kind and professional staff and very clean facility

Rating:

3.0

There was a flood in my unit and no one called me to inform me of it and some of my property was destroyed by water.

Rating:

3.0

The online rental process somehow rented me a room that didn't exist. I got this sorted out quickly enough with the office. The message I got after completing the rental didn't clearly explain that there were multiple buildings on the site (they appear to be connected from the outside) and my unit was only accessible from certain entrances. As a result, I spent even more time trying to find the non-existent unit. Anyway, the office was helpful in getting everything sorted out.

Rating:

4.0

The hallways to your storage area is very ruff. So, that makes it noise and things can fall off the cars.

Rating:

2.0

One big door was broken and it was not fixed. So, we could not use the loading port and we should move a longer span to the moving truck on the street. In addition, I had to pay $38's late fee for just 2 days late payment. I requested the waiver of the late fee several times but the manager rejected. And, it took long long time to talk to customer services. Finally, they charged for a whole month even if we moved out on the middle of the month day. The staffs were friendly except the manager.

Rating:

5.0

Great personalized service when I needed it most

Rating:

2.0

Las personas que atienden en 20 Poplar St., no fueron nada amables y sentí que me atendieron por obligación. Inicialmente me asignaron una unidad de almacenamiento que estaba ocupada. Muy poco control en la organización. La locación siendo muy grande está pobremente señalizada.

Rating:

4.0

Facility is well maintained and easy to access. Security could be improved though. The doors for loading open automatically even though they are occupied inside. We were moving in and group of movers came and asked to move our car as if it was their right to use. They were rude to my wife and I had to decide not to argue as they were bullying and take my car out. They dont see the red light indicator, it should simply not allow them to come in if its occupied. Also the door inside has check in swipe machine but its always open every time I have been there and feel like anyone without a card can go in easily as the garage doors open without any access card.

Rating:

5.0

I rented a truck for my move and they offered one month free storage space of any size. Got a 10 x 20 for a month FREE! It came in handy as my new place wasnt ready foenthe move. The facilty was close by and convenient for me so It worked out really well. I needed one extra day to move and the manager okayed it.

Rating:

5.0

The staff at the U-Haul location were exceedingly helpful and up front about benefits and pricing and providing an excellent and seamless experience. I would recommend their services

Rating:

5.0

Everything went great. The Manager helped me and he made the experience a good one Overall a great experience

Rating:

5.0

U-Haul employee named Carlos was extremely helpful, professional, and thorough.

Rating:

5.0

Carlos Canaan and his staff were very helpful in working out storage rooms to meet our needs.

Rating:

5.0

The gentleman at the desk is very kind and we'll prepared to serve customer.

Rating:

5.0

Carlos, the manager onsite was fantastic. As he wasn't busy when I came by for the 2nd time, he helped show me where to punch my unlock code, suggested a closer unit than where the online system placed me, and even brought over a lock to my unit.

Rating:

5.0

Working with you always always been a pleasure no issues thank you

Rating:

5.0

Clean facility. Professional staff

Rating:

5.0

I chose this location even though I had to drive a greater distance because fo the staff and how well they maintain this space. I had two accounts, one for my business storage needs and another one for personal. Each time I needed something Carlos was very responsive and helpful. The rest of the staff was amazing as well. I recommend this Uhaul location to friends, family, and colleagues.

Rating:

5.0

Get good

Rating:

5.0

I appreciated the uhaul teams recommendation as they made the experience truly great !

Rating:

5.0

Great customer service from staff. Very friendly and very helpful.

Rating:

5.0

Great service. Safe secure and neat.

Rating:

5.0

Excelente el trato del manager. Carlos. Canaan y de Yuly. super. Profesionales

Rating:

1.0

First off, the staff WAS friendly. Helpful, absolutely not. And the blame goes to the manager of course, Carlos Canaan. I planned to move all my storage items to U-Haul from my other locations for many reasons, but had to move out due to something simple. They could not correct the alarm from going off every time I opened my unit. I did everything correctly and reported this issue multiple times (8 or more). I was going to move to another unit until I realized if I have the same issue I just busted my butt moving my stuff for no reason. Therefore I just moved out. Yes the staff silenced the alarm each and every time I opened my unit up, but I could not go to load or unload during off office hours.

Rating:

5.0

Such a nice and easy experience. Carlos was extremely helpful and pleasant.

Rating:

5.0

He knows his job and very helpful

Rating:

5.0

I prefer 24 hour access as I work the night shift and on my days off I stay on that schedule.

Rating:

5.0

Really clean and clean bathrooms and great service from the staff.

Rating:

5.0

I feel so comfortable going to this location as I feel very close sevto the staff specially Carlos the manager . He makes me feel like a brother or my young son

Rating:

4.0

Very clean facility and friendly staff, cannot go wrong with it.

Rating:

5.0

Muy bueno en todo

Rating:

4.0

Alex seemed to have an attitude both on the phone and in person. Left is on hold and forgot about us, has an attitude every time you would ask him a question. That was a big turn off. Carlos and the woman that worked there went above and beyond and they were always courteous