Customer Reviews for U-Haul Moving & Storage of Eastland

Rating:

5.0

Na

Rating:

5.0

'

Rating:

5.0

There are very nice agent

Rating:

4.0

Although my truck broke down, and threw a big monkey wrench into my plans, Stephanie from that U-Haul location took the problem serious and got everything in motion quickly to help me out and gave me a complete refund. I know dealing with mechanical equipment things happen, and because of how professional Stephanie was, I will jot hesitate renting from her again and I use U-Haul frequently. Thanks

Rating:

3.0

Prices are too high for my experience

Rating:

3.0

Tell your employees to not be on their personal phones in work hours. I literally had to walk inside the store twice using his personal phone that I was returning the auto-transport . After he disengaged the trailer I asked him if any additional paperwork was needed. He responded no. Later that day someone from the store called me claiming I rented a truck and did not returned it. When I informed the customer representative I brought my own Truck to haul he hung the phone. I was concerned and called again to inform the and make sure I was not being charged extra; he said it was a mistake and all was good on my end. But honestly made me feel a bit worried.

Rating:

1.0

Stop charging people for fuel when they had filled it already.

Rating:

5.0

I would like to thank you for your service and help. Thanks, Rex

Rating:

1.0

My car got broke into while parked in their lot. Someone smashed the window out and ripped out the radio, causing over 2k dollars worth of damages. Not only do they not offer to cover the repairs cost, they also did not give me the security camera footage for my police report, despite the fact there was a camera aimed directly where my car was parked. 0/10. I would never use this location again.

Rating:

4.0

The trailer was kinda difficult but overall the experience wasn't bad.

Rating:

1.0

Took one hour to get a trailer, only one person in front of me in line. The guy who was supposed to "help" me hook up the trailer moved like molasses. The trailer I was assigned was behind another trailer. The molasses guy didn't believe I had that trailer, thought I was trying to steal it then went inside to talk to the counter lady. After they re-assigned me the trailer in front I was tired of waiting. So I started hooking the trailer up myself. The molasses guy was there with another employee who seemed younger and nicer. Younger guy was trying to help me, molasses guy told him no, to let me do it. After hooking up the trailer myself they let me leave. I only came to this location for the 6x12 with ramp which is not available at a lot of places.

Rating:

4.0

The truck I rented had a check engine light on, and the transmission seemed pretty rough.

Rating:

5.0

The gentleman who checked my truck back in was very prompt and friendly. I was in and out and back to what I had to do in no time thanks to him

Rating:

5.0

Keep it up clean and fast service for everyone.

Rating:

5.0

Don't know what you need to improve but definitely keep doing what you're doing I always have a great experience with this location. Been a customer here for about 14 years.

Rating:

5.0

Good job fast service Nice staff

Rating:

2.0

The app was essentially unusable and was nearly impossible to use for pick up and drop off. I had to go in to pick up and drop off in the box after speaking to the employees. When I entered the building to return my keys, the open sign was on and there was a line. The employee yelled “we’re closed.” To which I responded, “your app isn’t working, I need to drop off this vehicle.” They told me just to park out front and drop off the keys in the box. I called afterward to the main line to make sure that this was completed as a return. The app was an absolute nightmare and inoperable.

Rating:

4.0

Service and people were great. Maneuverability of vehicles with trailers very tight.

Rating:

5.0

Like Customer service

Rating:

3.0

The worker that checked me in was on her phone whole time I was checking in to pick up the truck. Very unprofessional.

Rating:

4.0

A few things….upon arrival the computers were extremely slow -the female assisting was very nice though so I didn’t get too upset because of her , the vehicle which was a pick up truck after I pulled off there were bedbugs in the cab and when I returned it the black lady just sat there made sure she didn’t get up nor speak up as we waited in line and then was extremely rude but other wise a decent experience at this location -nice new truck but please be aware of the bedbugs as I don’t want what someone else left while moving things

Rating:

5.0

Staff was friendly and helpful. I appreciate them. hitch install was fast, reasonable and done with quality/care. Well done!

Rating:

4.0

The gentleman who installed my hitch, did a wonderful job and explain things to me in detail.

Rating:

5.0

Good !

Rating:

3.0

While I was leaving I noticed my hook was still open. Make sure people’s hoods are completely closed. Overall good service for how busy it was.

Rating:

5.0

Great customer service excellent experience!

Rating:

1.0

Truck was not update

Rating:

5.0

The guys were real helpful on hooking up the trailer. Good experience overall

Rating:

3.0

Both guys that helped me with checkout and with hooking up the trailer were awesome. Great customer service and made me feel valued.

Rating:

5.0

Management very friendly and supportive!!! Kudos!!!

Rating:

2.0

One of the wheel straps on the auto trailer was dysfunctional, preventing me from being able to fully secure the vehicle.

Rating:

5.0

Everyone was so nice to me. Because I was waiting the manage let me set-up a small space so that I could work, which I really appreciated! The entire install took just under and hour. I was very pleased with the service I received.

Rating:

5.0

Your service was great, the young lady took care of everything and was very helpful thanks for great rental the truck was very nice

Rating:

1.0

Customer service Have an employee greet you 2 help you. Unhook trailers or whatever needs to be done in the yard when you show up to return equipment Not just sitting in the front and look at you crazy and eat food

Rating:

5.0

I’m happy

Rating:

3.0

Educate staff on the nuances of policy regarding claimed property accidentally left unattended and found unclaimed property with unknown owners.

Rating:

1.0

Terrible customer service. Dry attitudes and one employee was eating at the register.

Rating:

3.0

The truck needed some maintenance done, it barely moved and the door to put your items in was off track. I wouldn’t have rented this vehicle out without making sure it worked properly.

Rating:

5.0

Amazing staff!!!

Rating:

5.0

The staff was always pleasant, knowledgeable and helpful. If this was a facility to be frequented, I would most certainly would. Beyond grateful to all of the wonderful staff I encountered.

Rating:

5.0

Uhaul offers no coupons or discounts of any kind. Considering you provide a service that people will always need, it would be nice to offer discounts every now and again. I asked a long time employee and even called corporate for a discount and it was truly disappointing to find that they don't exist. Service was exceptional.

Rating:

1.0

The man who rented me the truck was good and nice. But unfortunately, later that day I went there to rent a trailer as well but the lady named Steph (probably) there was so rude and discriminating that she flatly refused me the service despite knowing that I had already rented a truck from there. Then I booked a trailer on my cell phone using the app to be picked at 6:00 pm on26th Jan. I showed her my app that I had booked a trailer online and it’s available at that location. She rudely misbehaved and ordered me to leave that property and said that she didn’t want to give me service. Perhaps because of my skin color as she was clearly discriminating). I was shocked. I called U-Haul helpline and that nice lady on phone named Nyesha also heard this rude lady asking me to leave the property in a very disrespectful manner. Not only this but she also illegally changed my reservation for a 6X12 trailer to a transport trailer. How very mean and unprofessional! Please do check the records to verify my statement. Listening to all this Nyesha made me a new reservation at East Main Street and I went there to pick my trailer. So how can I recommend such a place to my family or friends where a psychopath discriminating and disrespectful lady works!!!

Rating:

5.0

When we need trucks, car haulers, or trailers, we always head to U-Haul Eastland. Not only are they the best stocked to meet our needs, the staff is always friendly and very helpful.

Rating:

5.0

Worker was very helpful and knowledgeable.

Rating:

5.0

Upon returning your rental if there is another rental that’s being checked in at return I think if the customer has to wait 10 to 15 minutes. I think U-Haul should provide some type. A complementary drank a beverage for the weight.

Rating:

5.0

Not one thing.

Rating:

3.0

My scheduled location closed the same day. I had to go 15 minutes away resulting in having to drive more miles and standing in line for a half hour.

Rating:

4.0

The truck did have any windshield washer fluid

Rating:

5.0

24/7 app drop-off went well, it was easy to find a place to park the truck and the key drop was easy to spot and access. It seemed like a well-run location so I came back the same day and filled up some propane tanks which went smooth and fast.

Rating:

5.0

I needed a safe overnight place to store my giant leather sectional during the bitter cold/rain storm while my carpet was replaced. Everything went perfectly smooth! The sectional stayed dry while in the box. The pads were extremely helpful partly due to the box being wood, which I did not expect. We did not lock it; I just parked my car about 14 inches from the door. Thank you so much! *Suggestion- I would recommend posting the width of the door so people know how much clearance is needed to open the unit fully. Had we placed the box the other direction; I don't think we would have been able to get the larger pieces of furniture in it.

Rating:

5.0

This location always provides excellent customer service

Rating:

4.0

Everything went well

Rating:

2.0

The man that helped me outside was the only person that was nice I didn't have interaction with the other ones except for the one girl and she was rude the minute I got in the door her attitude changed a little bit towards the end of it but she had already rubbed me wrong

Rating:

3.0

N/a

Rating:

5.0

Great place , amazing staff even when they were busy No attitude 😃just handled it and it looked like every one was satisfied …

Rating:

2.0

While staff and facility were great I am not happy with the overall cancellation procedure. I was provided no documentation that I was turning my unit over and It took at least 4 days to get any sort of communication from Uhaul that even resembles a confirmation that my unit was canceled. Just sorry to see you go email with here rate us. Doesn't give any dates or anything to confirm my unit has been canceled. I am not comfortable with this type of transaction I even went back to the store to confirm it had been canceled because I didn't receive anything when I turned in my badges or anything to confirm this and felt very uncomfortable. I felt like it was an easy way to get charged for the next month and it would have been my word against the staff's.

Rating:

5.0

Good storage services.

Rating:

5.0

Never had any problems everyone had good energy very nice and clean great job team ..

Rating:

5.0

Locating my storage was a bit hard for it location was not numbered outward to know but an associate was helpful, I wish there shall be a note on sliding door to indicate what to new customers. But but overall experience is great 👍🏼

Rating:

5.0

Great staff and helpful.

Rating:

4.0

All good 👍

Rating:

5.0

Facility was always well maintained and the staff willing to help!

Rating:

5.0

Everyone at the Eastland location was very knowledgeable and helpful.

Rating:

3.0

I moved in my apartment on the 1st and I paid my storage on the 12th it’s weird I wouldn’t get any refund back because I moved out early m.

Rating:

5.0

Good

Rating:

3.0

All and all I had a good experience. My unit must have had a leak at some point and my items were damaged.

Rating:

4.0

Little expensive but competitive! Employees were being treated terribly by some clients. I can only hope you support your staff when they stand up for themselves when they are being abused by bad customers. The employees are being overworked and need more staff. 12 hour days + should not be normal for staff or management. The staff was friendly, accommodating and saved my day when I was having a terrible day! Raises for this crew!

Rating:

5.0

Very easy to move in, no hassles.

Rating:

2.0

Getting in and out of the gate was super inconvenient and unnecessary

Rating:

2.0

I made it a point to remove items and close out our free 30 day unit. Woke up one morning to find my credit card was charged for the next month. I was very unhappy I had to jump through hoops to get it fixed.

Rating:

4.0

I had one u-haul storage unit give me a smaller storage when I asked for a bigger 1 I had to go. Travel Company to get a bigger storage with.

Rating:

5.0

The young lady at the front desk was very nice and helpful

Rating:

5.0

Should have 24 hour access

Rating:

4.0

I only had to use it for 3 months and with auto pay I always paid on time.

Rating:

5.0

Very friendly and pleasant thank you very much staff

Rating:

3.0

One the employees was rude when I asked a simple question. So I will be finding another storage facility

Rating:

4.0

Only problem was it looks like I was charged for December and my things were out by November. Payment is still pending for charge in my account I’ve called the supervisor and haven’t received a call back yet.

Rating:

1.0

Phone calls transferred to corporate. Or line busy. Almost impossible to get someone to allow me to pay. Very frustrating Long lines at store. Except for lady, rude staff at counter. Staff unhappy. An unhappy, stressful atmosphere.

Rating:

1.0

Water damage to everything because of a hole in our storage unit that was covered with pink electrical tape on the ceiling. Currently working with insurance to cover thousands of dollars in damage. Mouse droppings in my unit as well. Ken in the front office is wonderful. Everyone else is very rude. NOBODY came to my unit to see damages, she rattled off who I should have called. I had to go into the office. Never again!

Rating:

3.0

Just a overall poor experience

Rating:

5.0

Answer all of my questions & concerns. Needed to extend my hours to fill my on-site storage by one additional hour, no extra charges. The cargo van give me excellent mileage, stayed on full, which reduce my total fee. Very honest people. Same staff since 2015, that I've seen. My rentals all excellent in cleanliness. Every truck was very easy to drive, that I rented, these reason are why I return. Excellent place that has all your rental needs!!!!👍

Rating:

5.0

None

Rating:

1.0

My Storage Unit Was Broken Into They Say At 9:30am But They Called Me At 2:50 PM Then I Had Problems Dealing With A Black Female Employee And The Mgr Nephew I Didn't Feel Comfortable Having My Items There I Was There Every Day Checking On My Unit 512 So When I Was Able To Move Out I Did

Rating:

3.0

The truck that they gave me have driving problems trucks transmission felt like it was slipped wouldn't go past 40mph

Rating:

1.0

Order a medium room and got a small. Could not get all my things in there. Very disappointed. Next time I will find something else.

Rating:

4.0

Very friendly and helpful

Rating:

3.0

The manager is honestly someone I don't really care for but at the end the other staff are really cool and helpful.

Rating:

5.0

Good job

Rating:

5.0

3cyrs

Rating:

4.0

It was difficult to reach an associate on the phone. Once they answered they were very pleasant.

Rating:

5.0

Great place to get what you need for moving, have all items needed for a good moving experience They take various forms of payment. Awesome place friendly staff

Rating:

3.0

No comments

Rating:

4.0

I called in a payment and did not visit the facility this time. My answers to questions 3 and 5 are based on past experience, since I am required to answer all questions.

Rating:

5.0

Thank you so much for having and helping with the storage have a great day

Rating:

1.0

I couldn’t get the manager to call me back and he claimed that he never got my message every month for 6mos and I got a response from the regional manager and was very amazed and so happy to get the paperwork done that I’d been trying to verify after I had purchase a second storage that has been broken in 9-2-21 and 1-14-21

Rating:

5.0

Very nice and clean

Rating:

2.0

Things would have been fine but there was a leak in my unit and a few of my things got ruined.

Rating:

1.0

My unit was infested with roaches then it was leaking my furniture got mildew and mold I will never go here again

Rating:

4.0

My only issue with Uhaul was the inconvenience of payment. Several times I tried paying for 2 units, under my name, at 1 time, I even had a clerk do the transaction, each time the payment would apply to only 1 unit then say I was late on the 2nd unit. That feature needs an upgrade.

Rating:

5.0

Thank you for letting me us your store place to keep my stuff there

Rating:

5.0

GREAT SERVICE AND FRIENDLY PERSONNEL

Rating:

3.0

Please refund our credit card for the 9/25 charge. Unit was empty on 9/24 and I stood in line to close my account. Was told by your staff if the lock was gone and unit empty our acct was closed. I asked several times if there wasn't something else I needed to do. He said no.

Rating:

1.0

The unit had bugs.

Rating:

5.0

I was plase

Rating:

3.0

Spiders all throughout

Rating:

1.0

Was no assistance offered even when going inside representative was no help

Rating:

3.0

The one thing I didn't like is buying locks that I didn't need .

Rating:

1.0

I will never go back again

Rating:

3.0

Have not used it yet. Not sure depends on how things end when I’m finished.

Rating:

5.0

The biggest challenge I had with this whole moving experience was the automated phone system. I find it completely unreasonable that when I direct dial a local location after 4 rings it puts me into the nationwide support cue most often connecting me with someone who can’t help me in any way because my question or business relates directly to the location. Please fix the automated call system to provide an option to remain in cue for the next available representative AT THE STORE. Having spent several HOURS in cue to talk to people who were incapable of fulfilling my needs as related to my rental experience, I can say with complete objectivity that your automated call system sucks. I have rented from you many times in the past without a hitch (pardon the pun) but this time everything went wrong on so many levels that I was terribly disappointed. It was clear that your call centers were overwhelmed. I will be using your trailers to unload my storage when I get the keys to my next house, please fix the local branch calling options if you can’t get enough qualified people to answer phones. The added pressure of starting a day late with a truck that I couldn’t pick up because the pickup location was closed for the next several days after I was unable to pick it up on time due to payment issues and having to juggle funds. Getting less than helpful ‘help’ from your call centers wasted your money, my time and frustrated me completely. Had this been my first experience using U-Haul to move my property, I would certainly never again willingly risk subjecting myself to the anxiety and stress that I went through this week. Only that I have had many satisfactory or better experiences with your company will I spend my money with you again. Sincerely, Kurt Chapman

Rating:

5.0

The staff was very helpful and thank you so much for your help

Rating:

5.0

Very good experience. Thank you Phil and team! I've used storage units from other companies in the past and left with a bad taste in my mouth. That was not the case at U-Haul of Eastland. Thank You so for everything!

Rating:

4.0

I really liked having large carts on site to help move in with. There is no light in my unit and I find this very inconvenient. Hopefully there is an outlet nearby so I can bring an extension cord and light in. It was very clean and the floors were nice and smooth for rolling carts. I wish there were more access doors since I'm at the very end of a hall, but it works. If there had been others unloading or loading at the same time, this would have been a big issue. The access scanner Is way too short when you're in the truck, so you're forced to get out to scan in and out. The biggest complaint I have is the lack of 24/7 access. The gate locks at 10pm. I'm not sure what would happen if I was still inside, but it forced me to rent an extra day of my truck just to finish unloading. If the office closes at 7, what's the point of having a lock time of the gate? I raced back just to get there in time, but I would've only had 20 min. Maybe if check-in hadn't taken 45 min (even though I did check-in mobile the day before), I would've had time. For fear of getting locked in, I had no choice but to pay for another day...that included all the extras I didn't even need since I was just staying a few miles from the location. The units are nice, nice lock provided, I just hope there's a plug somewhere in the hall or I'm a bit screwed. I'd recommend the units.

Rating:

4.0

Not sure how often the inside of storage unit is sprayed due to people bringing in bugs but I did see one roach in the storage unit and I don't have bugs. Other than that everything was wonderful. Had my storage there for a year and no problems.

Rating:

4.0

24 hours access should be included in the price. The check in process took way to long, 3X longer then should have especially after having reserved through the phone and having already provided all the information during reservation. The lady at the counter was nice through it all though.

Rating:

3.0

Not certain why it is so, however access to the actual unit is horrible... trying to maneuver a truck next to and between parked trucks and equipment is very inconvenient! Not to mention that there was only an option to back up back past those parked trucks to be able to exit!! Horrible, horrible, horrible!!!

Rating:

5.0

I won't say the prices are the cheapest....but you always pay for what you get!!!! After 5 (LONG) years all of my belongings still look the way they did when I packed them in. Staff has always been friendly and helpful!!! I will always recommend U-Haul to friends and family!!

Rating:

3.0

The description on the size of thebunit is very misleading. The instructions on how to access the unit was not very clear and concise. Some of the employees were of no help. I was very disappointed.

Rating:

5.0

Manger and workers friendly and helpful.

Rating:

5.0

Great Job

Rating:

3.0

I am able to say yes to all the questions asked. The area that needs some attention is the moving out of the storage room. A week after I moved out I got a call saying there was no lock on the room. I explained I moved everything and the desk clerk told me she would check it an evidently did not. The following week I received a message saying a payment was due on the 27th of June. I suggest better efficiency.

Rating:

5.0

Thank you and God Bless🙏🏾🙏🏾 Be Safe and stay well. Thanks again!

Rating:

5.0

Great experience

Rating:

5.0

It was excellent. Enough said.

Rating:

5.0

Staff was accommodating and professional. Storage until was clean, secure and easy to access.

Rating:

5.0

Thank you for everything

Rating:

3.0

I had issues with the CSA's providing incorrect hours . The staff at the location not returning my phone call. I was locked inside the storage area and the csa didn't have a code for me to get out.

Rating:

4.0

It was sufficient.

Rating:

2.0

Staff members seem to change so often that you never seen the same person twice the lines were always 35 minutes long even when other associate were in building they weren’t train correctly to help

Rating:

2.0

Overall the experience was as expected up to time to turn the truck back in. When I received the truck the fuel was less than 1/4 I was told bring it back at that level, I did. Why extra charge?

Rating:

5.0

Great place for storage. Short term or long haul.

Rating:

5.0

Thank you guys so much!

Rating:

5.0

I HAVE BEEN RENTING AT U-HAUL FOR SERVERAL YEARS AND I HAVE BEEN PLEASED WITH THE SERVICE I RECIEVED DOING THE TIME I NEED MY STORAGE UNIT THANKS TO THE WONDERFUL STAFF AT THE EASTLAND STORE.

Rating:

5.0

I had no issues with them and they have the great customer service.

Rating:

1.0

Please have the district manager contact me at+16143300973

Rating:

4.0

Great service no hassle to use ubox. Everything went smoothly. All stuff come as is. Communication was on good.

Rating:

1.0

Vv

Rating:

5.0

Good location and service

Rating:

3.0

I'm not sure why I didn't get reimbursed a pro-rated amount for the rest of my month seeing how I moved my belongings out of my storage unit only a few days after paying for the whole month.

Rating:

3.0

I

Rating:

5.0

This moving experience with UHaul was excellent! I was informed in advance of the accounting and moving process each leg of trip across country. UHaul was affordable and NOTHING was broken!

Rating:

2.0

When trying to inquire about moving out of the unit the manager did not service based on me being in the wrong parking area, where there wasn't any signs apparent to let the customers know.

Rating:

5.0

Angie and Dustin both did a wonderful job communicating with me by text. Great personal service. Dustin was even able to change his plans to accommodate the pick-up of the U-Box. Really appreciated!

Rating:

5.0

The staff at this location was really friendly and provided excellent customer service!!

Rating:

5.0

We rented Uboxes. They were clean and delivered and picked up professionally. Super easy, dry, because of the heavy duty vinyl covering, and convenient!

Rating:

5.0

Staff was wonderful to work with. U-Box storage unit and moving truck were excellent.

Rating:

1.0

I was not at all. The short black dude who checks in trucks is rude and zero customer service. He had to yell at me to go put my keys in truck. The other black guy on the counter was nicer!

Rating:

3.0

Card swipe didnt work made it a longer process.

Rating:

5.0

The UBox folks that operate out of the Eastland Store are incredibly competent, friendly, and helpful.

Rating:

3.0

The people work there was very nice.

Rating:

4.0

Perfect experience

Rating:

4.0

Easy and clean

Rating:

5.0

Thank you Girma

Rating:

5.0

They was respectful and had eye contact.

Rating:

3.0

Do not send me anymore Pre-Lien Notices. The unit 242 had turned over 18 days before I got this Notice. I hope this matter is squached as of my call to the office on 10/27/2018 .

Rating:

5.0

Highly recommend uhaul. Very affordable, delivery and pickup was on time. Easily able to rent and staff was awesome to deal with.

Rating:

5.0

Manager-Phil always went above and beyond duty, he saw my door was left unlocked, called me immediately. Storage unit was leaking, it took two times to fix, overall job well done.

Rating:

5.0

N/a

Rating:

5.0

This survey isn't structured appropriately for a UBox customer experience. However I will say Eastland provided the best customer service from the start for the 2 UBoxes I had stored at the location.

Rating:

1.0

I will tell everyone I can to avoid all uhaul products and services , ESPECIALLY UBox, I was misled, harrassed over payment METHOD, had my stuff damaged, and was nearly killed through your negligence

Rating:

5.0

The services cost more than I had planned but overall I am pleased with everything.

Rating:

5.0

I was moving and this place worked out great.

Rating:

4.0

No issues will use again if needed.

Rating:

5.0

Everyone was very helpful and professional.

Rating:

1.0

I couldn't move into my storage & had to use a different company for storage. This was because your employee John indicated that first month wouldn't be free for residents of the area.

Rating:

4.0

The staff was very helpful

Rating:

5.0

Stored my UBox at Eastland for over four years. There were no problems with items in the box when taken out. Dustin was excellent at arranging final delivery and rescheduling up. On time, no issues

Rating:

4.0

Scheduling ubox delivery was a bit of a challenge but in the end it worked out. Dustin was very accommodating. There was one uBox where my lock cover was damaged.

Rating:

5.0

Great experience!

Rating:

5.0

It was a very good experience in a go fordable price. Dustin was excellent to work with and did a fine job for us.

Rating:

4.0

Would recommend using Uhaul storage to friends and family. They were flexible when I couldn’t make first time slot to get to my box. Delivered out to Delaware so that was an even bigger bonus.

Rating:

5.0

It was convenient and clean and the staff was helpful

Rating:

5.0

No issues