Customer Reviews for U-Haul Moving & Storage of Etobicoke

Rating:

2.0

The gas amount on the paper was a decent amount higher than what was actually in the vehicle. This is isn’t fair or good business. I ended up filling more than what was in the car, but in the future I don’t think it’s good to do sneaky stuff like that.

Rating:

4.0

It's a very congested site. A few parking spaces for customers cars would be nice.

Rating:

4.0

There was some garbage in the cargo van, but the van itself worked fine. It would be better to require a full tank of gas when returning the vehicle so the next customer starts out with a full tank.

Rating:

5.0

Too many vehicles on the property. Makes driving difficult.

Rating:

2.0

The check in was so slow there was a lineup and it was hard to find the truck we had to get them to bring it to the fron

Rating:

5.0

Anjali and ayushi were excellent at their service and very professional and helpful. Highly recommend!

Rating:

5.0

Truck had no windshield washer fluid, stuggled while driving on tge highway, unable to clean the windshield

Rating:

5.0

We were Completely Satisfied with our visit and equipment!

Rating:

4.0

Staff is amazing and very helpful especially when your kids change the date on you and U-Haul was very accommodating for this and very polite

Rating:

5.0

Efficient and friendly customer service

Rating:

5.0

I love U-Haul. Always great and straight forward. Thank you for your business.

Rating:

5.0

Great experience, no hassle

Rating:

5.0

Tanya at the front desk was amazing at helping out!

Rating:

4.0

Have the trucks backed into the spots as you have one lane for returning very close to the rentals to back out.

Rating:

4.0

Box quality or price. The U-Haul boxes broke the most when lifting compared to options I got at Rona or home depot

Rating:

1.0

Very aggressive and rude employees. They lied about insurance and tried mandate that you cannot rent without buying insurance first from them. When I refused explaining that I’m well aware of uHaul policies, he became argumentative and aggressive in his scam. Extremely unprofessional all-around.

Rating:

2.0

Waited for over half an hour for service. Employee wasn’t very helpful. I’ve never had to give a next of kin to rent a vehicle from here and now I I can’t rent if I don’t? They let me down with parking my personal vehicle and now I have a ticket. Will not be renting from these guys again.

Rating:

5.0

I rent from this location a few times a year and the service is always excellent.

Rating:

3.0

Although I would recommend the location because it’s centrally-located, the downside is the lack of on-site parking. I realize the parking is across the street at Ikea, but it’s off-site and inconvenient.

Rating:

1.0

I had to wait in line even though I had done everything through the app, while someone had their lunch at their desk and wouldn’t attend me. I had to park at IKEA as this location provided no parking which I’ve never experienced before in dealing with U-Haul. I been using U-Haul since we moved into our first home in 2001 and this was the worst service I have ever received. I will continue using U-Haul as I really appreciate the company but the location that services my last order does not represent the customer service I’ve grown accustomed to.

Rating:

4.0

Location and service were great. I found the app less helpful. E.g. I got an “it’s time to sign in email” but couldn’t determine what sign in meant. It took me to a “pickup” option but the email was the day before pickup. Similarly when dropping off there was a check list - park in safe area, gas etc. - but no button to click “done”. But the key drop box had a sign saying “ use the app to avoid a fee…..” but couldn’t get the app to do anything

Rating:

1.0

Location is good, however no place to leave your car if you need to. Vehicle was in ok condition for the most part, however with a noticeable pull to one side, it was clear to me it was in need of a wheel alignment. Customers service is extremely poor. On hold for an hour for a short query.

Rating:

5.0

The pick up location in Etobicoke the gentleman was so welcoming well experience with customer service and drop off location in. London was also amazing. They took my truck double check everything with a smile. The experience was great.

Rating:

5.0

I accidentally drop my key in the lot, Every lock that was important to me , the Outside Personal found my keys and , held them for me , I retrieved them with a Big thank you hug to the Lovely Lady who was there,, thanks again

Rating:

4.0

Experience picking up the truck was not so great. However during the drop off Yuvraj Saini assisted us very well. He went above and beyond to make the experience smooth.

Rating:

3.0

People behind the desk need to have a more pleasant personality. If you're not a people person then you shouldn't be the person dealing with the customer. You need to make the customer feel special and appreciated. Moving can be full of anxiety and you want to lesson the tension

Rating:

5.0

Mayo and Ayushi were very knowledgeable and so helpful throughout my experience and interaction with them. Will be going back should I need to rent again

Rating:

4.0

Highly recommend using an actual Uhaul drop off location so you don’t have to show up at a location that has no parking spots left even though you booked it to return there!!!

Rating:

4.0

This U-Haul was a good place to rent a truck. The online process didn't work very well but I was able to get my truck.

Rating:

3.0

Windshield has a large crack, end to end.

Rating:

5.0

Excellent experience. Very professional and efficient

Rating:

5.0

Excellent customer service

Rating:

3.0

Customer service can be better.

Rating:

1.0

I’ve never spent more than 10 minutes picking up a U-Haul. I had a reservation and it still took the employee at this location 45 minutes to take my information and go through the same questions and steps in store that I had already gone through when registering. She finally had to pass me over to someone else to complete. Brutal.

Rating:

1.0

Brutal customer service!

Rating:

5.0

Area is very cramped for getting and dropping off. Need more space for a better customer service experience.

Rating:

5.0

This location on Queensway has restored my faith in U-Haul! What a pleasure Mayank was to deal with. Friendly, professional, efficient and knowledgeable. The moving van I needed was onsite as ordered, on time, and the accessory I booked with it was there as well. It was Thanksgiving weekend - so the last thing I wanted was delays. Everything went so smoothly! I will only use this location in the future!

Rating:

3.0

Waiting 20-30 minutes for checkin only one person checking in with big lineup.should have 2 people checking in.

Rating:

5.0

Keep doing the same

Rating:

1.0

The shittiest app ever!! never works properly. The car has bold tires. Huge line in the branch. Lazy employees.

Rating:

5.0

everything was ok

Rating:

3.0

I was annoyed that the staff used the ap's odometer reading to charge me. I took time stamped photos of the odometer before I started. It clearly showed 842 kilometers. However, I was charged as if I signed out the vehicle with 841 kilometers. It's only one kilometer, but this is clearly poor practice to charge someone for mileage that they didn't put on the vehicle.

Rating:

1.0

I was told I can return the trailer before 7pm next time… but I was charged for second day because return time was 15:30 (so lied to me) then I was charged I don’t even know for what. Looks like that I returned after hours when no one was there (THERE WAS. I came before they closed and guy working there told me to take the trailer to the spot. Looks like he was just lazy to work and better option to charge me

Rating:

5.0

Paul was very helpful and great to deal with when I was in need of a motorcycle trailer late and last minute. Thank you

Rating:

4.0

Hire more employees so the people there are not run off their feet. The guy at the desk was so great, but had to handle calls, multiple people showing up, etc.

Rating:

2.0

I was asked to fill out all my information on the app only go through everything again at the location (also a few points regarding coverage that I filled out on the inital booking too!). They also required to call and speak to my additional contact at the time of booking -- they should be informing me of that ahead of time as it was difficult to arrange on the spot. Why have an application, an app, and then still require this at the point of pick-up without warning?! Also the parking brake jammed and someone had ripped the release mechanism out of the dash console so it was almost impossible to disengage! Yikes.

Rating:

2.0

Assist the customers in the store that are talking to you...don't interrupt them to take a phone call and proceed to make a reservation for someone else while the person in store waits. And even once I was able to continue picking up the rental that I had booked online, the staff was in general rude and uncooperative.

Rating:

4.0

Some safety tips on driving a truck would have been welcome, especially for a newbie, which I wasnt

Rating:

2.0

I ordered a 4x8 trailer was told to go to this location, when I saw the trailer it was 5x8, when I questioned it I was told there were no 4x8’s available. Why would your app send me there if I requested a 4x8 then? We didn’t have a lot of stuff to move, the trailer was virtually empty. I had the pleasure of towing extra weight which in turn equals extra fuel to tow it.

Rating:

5.0

Refund deposits sooner rather than later

Rating:

4.0

The app to check out the truck is terrible. I spent more time on the app than it does to just go to the desk. As usual, whenever an app is designed the programmers feel free to demand far more than necessary and there is no way to skip ahead, we must go through all the steps. To make it useful, checking out a truck on the app should take no more than a minute or two. Cut out all the extraneous steps.

Rating:

1.0

This location is very difficult to deal with. I use it simply because it is close geographically. It is almost impossible to speak to a person on the phone to ask questions. You are put on an endless hold pattern and it is annoying. The vehicles are jammed on the lot and they expect the customer to wiggle the trucks out without damage. Seriously? Further, no on site parking, they tell us to park at a nearby IKEA and walk back. Always understaffed and rushed!!!!!!! A very poor customer experience. I have used this location several times, each time with same issues.

Rating:

5.0

The website has to work little bit better.

Rating:

2.0

It was the end of the month, they had one person taking care of a line up of customers . waited and waited and waited and my truck was on reserve very bad customer service.

Rating:

5.0

It was an amazing experience

Rating:

5.0

Just wanted to say that there's a staff names Abhisekh (don't recall his last name) but he's been amazing, and very helpful, and I appreciate the support he's provided with my booking.Thank you!

Rating:

5.0

Customer overnight parking

Rating:

3.0

I thought in the past that I was able to return equipment overnight. And can now no longer. If possible I would select a different location that offered this servicw

Rating:

5.0

Windshield washer fluid

Rating:

3.0

It was difficult to access the locker by car as it was very tight. It was also hard to find customer parking. For the cost of the locker, I was expecting it to be easier to open and less rusty. Finally, each step from renting a locker to closing the account took a very long time with only two staff working.

Rating:

5.0

Ned to address the parking situation and provide on site parking for customers

Rating:

2.0

No customer parking at all. The desk clerk stopped checking me in to call a late client to ask where they were. Not before or after. Right in the middle of check in. AC not functional in the truck. Was told to call if I was running late. Tried. Waited on hold for 45(!) minutes. Gave up. Had the location call 20 min after that asking where I was, and why I was late. Very frustrating experience.

Rating:

1.0

The reception lady was very friendly and nice but the guy who check the truck was very unfriendly and rude was talking very rude and the truck wipers was not working I droven clean the windshield with hand then driven all time 4 km I droven in 1 hour but they charge me and they never say nothing because they must inspect the truck before they give to the customer

Rating:

5.0

Every thing was good

Rating:

4.0

Friendly staff

Rating:

3.0

the amount of times i had to ask them to move a uhaul van that was blocking my unit was too much, often times within the same day of moving things in and out, they would park a van there in between by loading or unloading, and for that reason only i got out as quickly as possible, but there was always a staff around i could ask to move the vans because there was only ever one at the desk and there was always a line up of customers.

Rating:

3.0

At times it is VERY congested and difficult to get to my unit.

Rating:

1.0

Unfortunately, I did not have a good experience at this location. I am constantly moving things around for my family and friends, and I always rent vans and trucks at this location. This time, I needed to store some items, so I decided to rent a small unit online while I was renting the truck. In-store, they offer a free month of rent, but that was not showing online. When I went to the store, I spoke with the receptionist and asked how to get that promotion, but she said she could not help. She said I should try to write an email to the management and request a refund for the unit I paid online. I sent two emails, and neither was ever replied to; I was ignored. Another bad experience is the long wait to speak with a receptionist when you arrive in the store. Poor customer service as they do not acknowledge you or even look at you until it's your turn. I felt lost and unwelcome; we were doing them a favor by renting their vehicles. The parking lot is crowded with their trucks and vans, leaving a very narrow area for you to access your storage door. You need to be a "ten-star" driver to get to your storage and leave the area with no scratches or damage to your car. The U-Hall employees suggested we park in the BBQ store neighbors' parking lot (which, if I were the neighbor, I would be very mad about it) or at IKEA. We told them we needed 40 minutes to drive home and return to leave one of our cars at home, but they said their parking lot is just for employees, and they don't have parking for customers; no exceptions at all. It will be hard to change my opinion, but at least I am sharing my experience so you can decide if this was an odd situation or if that's how they are in general with their clients.

Rating:

5.0

For the first time user like me I would advise that you get your registration done within the office hour.

Rating:

2.0

The trucks parked in the driveway all the time and snow removals was just wrong .so many trucks and no room to plow . I had to use my own snow blower to clean snow. When calling the store I would be put on hold and never talked to any one person . The one red bearded guy was the best And the tall Indian guy was also very helpful . Management needs help

Rating:

1.0

I had rented the storage unit for 12 years and have paid well over $20,000 over the years for my unit. I paid for an entire for months rent on May 1 which was over $220, and upon move out on May 8, I was informed that there would be no prorated rebate for the month. That’s just bad service given the amount of time that I had rented the unit for. There was also a dead rat in my unit and my door has remained broken for a few years despite complaints to have it repaired. The staff at this location are also impolite, unfriendly, and seem to move painfully slow.

Rating:

5.0

I had problems in the past with storage as Access Storage made me have to get rid of some of my most valuable possessions. That experience was the reason why I was skeptical about using any storage units. My time with U-Haul was a little longer then expected but I would recommend them to anyone looking for storage.

Rating:

5.0

Shout out to the front desk staff!! Great service.

Rating:

5.0

Always great helpful friendly service!

Rating:

4.0

Very tight at certain time. Staff is wonderful but people returning equipment park anywhere and block you in

Rating:

3.0

My suggestion is for this location to allow ample space and access to Units. It was very difficult to navigate through to access my unit as the trucks and vans were always blocking my access. I would like to see improvements with truck parking

Rating:

5.0

All staff is very helpful guide very properly

Rating:

3.0

Did not start off as a good experience. Was told by agent at this location that they did not have a rental space available even though I had a confirmed reservation and move in date. This was frustrating and scary. She explained that a reservation is only best efforts and she had no spaces. After much pleading (by me) she found a unit that was just being vacated and got it ready for me within 30 minutes. U-Haul, please make your App reservation experience more clear. It is actually a waiting list where you might get lucky like I did.

Rating:

1.0

Only 4 staff out of all staff good in the last 4 years. Very bad customer service currently. Most employees treat customers like trash and should be monitored at all times. Storage units rusted out in terrible condition compared to all other facilities used.

Rating:

5.0

Perfecto

Rating:

1.0

They Never answered the phone you can call them every hours of the day for 24 hours and still won’t pick the phone or they will put you on hold for hours and forget about you the Manager she’s they worst very rude she was screaming on the phone to a customer so loud that I can here it in the text room so unprofessional I had most of my stuff destroyed because the storage was full of rat or mouse and ate my stuff and pooped everywhere

Rating:

5.0

Only downfall is if you are in the storage area after hours of business.. rental customers are ignorant and block off only access to leave the property.

Rating:

4.0

Vans are parked in the isles where the storage units are creating issues with other customers moving to their storage space.

Rating:

1.0

Changing someone’s lock without telling them is sneaky and insane, who knows what goes on and this sketchy place

Rating:

1.0

Never more! I'm really upset.

Rating:

5.0

Best price in town

Rating:

5.0

Excellent experience, thank you!

Rating:

2.0

I booked a 10 x 10 storage unit and when I arrived there was only a 5 x 10 available.

Rating:

2.0

No comments

Rating:

1.0

I was not told I had to move out during office hours. Quite the opposite. I was told I could come any time day or night. I then had to empty my unit a day late due to your office being closed. Causing another months charge to be due on my account. Unacceptable. Your staff attempted to charge me $209 for 18 hours of storage that I would not have even needed had I been able to move out the day prior. I sorted this out with your staff in person and yet, your automated system has attempted to charge the credit card several times since moving out. Furthermore the reservation for the truck we attempted to rent was canceled several times. We also rented a covered trailer which got a flat tire. We waited in a parking lot for 4 hours for repair and then were not initially offered a free day of use with the trailer. As though we should have to pay rental fees for damaged equipment that wasted a full day of our move?! My storage was included in an out of town truck rental and it was very difficult just to get the unit to begin with. None of your staff seem well trained and must not be compensated well because their attitude is quite demure even when being spoken to kindly and with patience. My experience with Uhaul has been REPEATEDLY deplorable. May I suggest you train you staff adequately and pay them better.

Rating:

5.0

The price for a 10/10 is still a little high for outside storage that’s all over all I enjoy the visit .

Rating:

2.0

They don't need to call and scare customers that I have charges when I in fact moved out of storage unit.

Rating:

2.0

This is a disgrace of a location for U-Haul. I've rented trucks from U-Haul for numerous moves at different locations and have never had an issue. Yet, this storage U-Haul location is awful. The management and staff are impossible to communicate with because they never answer their phones and the staff are not properly trained. I was charged twice for a lock I bought for my locker and they refused to assist and refund me in the matter. I also was told by the staff when I first got to the facility that they would have to see if they had storage available, when I already reserved my storage unit online (stating it was available). Fortunately they had one unit left but it took them an hour to figure out how to assist me. They took my credit card information as they said they would make automatic monthly payments on my card for my unit. However a month later I'm getting calls stating I'm late with paying. Why did they take my credit card information? Is that being used by an employee? Such an awful experience. I would not recommend. The only reason I gave this location a "2 stars" is because the actual storage units suffice to store your items. Honestly a self-serve storage locker facility would probably be better. Renter beware.

Rating:

4.0

Phone holding time is too long. It is too long to get the answer. Please increase your phone operator.

Rating:

5.0

VERY friendly and sweet girl at the counter at the Queensway location!

Rating:

5.0

Care free storage. 7years no problems!.

Rating:

4.0

Hi - the picture on the website does not match the storage units. I wanted a drive up but you have trucks parked down the middle of every aisle making it extremely difficult to get my car in and impossible to back up into it. It was difficult to find anyone to ask for help. I did eventually and he was very nice but it was extremely confusion and instructions didn't match what i had to do.

Rating:

5.0

We did have an issue with the refund but your staff was able to address it to our satisfaction. Thanks.

Rating:

3.0

Disappointment with the check out as I have yet to receive confirmation . Returned to facility to receive paperwork unable to provide me with or reimbursed any amount since I was only in storage for 7 days prior to move out .

Rating:

5.0

Great staff, glad to be a customer.

Rating:

2.0

The staff was completely unhelpful and didn’t seem to know what they were doing. Trying to speak to someone there to get help is virtually impossible holding on the phone for over an hour. Tried canceling online and although I received a confirmation it I was still harassed with calls and emails telling me I was behind in payment. Someone please help this location out with some proper customer service training 🙏🏼

Rating:

5.0

Excellent

Rating:

1.0

Mouse poop in the storage unit, no communication with staff, difficult to speak to someone and even if you did, they rarely followed through with what they said they would. It was a terrible experience. I will never recommend Uhaul again.

Rating:

3.0

It's nearly impossible to speak to someone on the phone unless you have extreme patience. 9 times out of 10, I was on hold so long that it transferred me to the U.S.A. Also, the locks are very hard to open after a few months, took nearly 1 hr to open a few times. It's a good thing I didn't go in it often.

Rating:

1.0

My experience with the storage option at 1472 The Queensway was among the worst customer experiences I’ve ever had. I was offered a free first month as I usually am with my reservations, given the fact that I have a corporate account. When I took the offer the sales associate confirmed this with me at the time the first month would be free and proceeded to process the transaction. Only after I was all moved in called me to tell me that there had been a mistake. They subsequently threatened to “cut the lock if I did not return to the store and dispose of all my items.” They had called me after hours to tell me this! The store closed at 7:00pm on Wednesday and they called me at 7:45pm after I had already gotten to my house and returned the truck! Completely inappropriate on behalf of U-Haul especially consider I spend thousands of dollars every month renting equipment from this company and this exact location! They then proceeded to steal a total of $271.49 from me by charging my account without authorization! What kind of organization does that! I am taking further action and will consider strongly closing my account with U-Haul at the end of the month after I’ve fulfilled all my business obligations.

Rating:

2.0

Trying to get a hold of someone to close my contract was an awful process. The general manager did not respond to any of my emails and I could not get through by phone. Uhaul should not have an online move out portal if I you’re just going to make customers go in to the facility in person. The whole process made me not want to use uhaul again as it caused a ton of unnecessary stress.

Rating:

5.0

A very easy, good experience. Very helpful staff at this location. A little more details up front on how to work the self-check out would Have made it slightly easier - but does not deflect from good service.

Rating:

4.0

Your service and prices are good.What I dont like is the lineups and if I rent a vehicle the extra $20 charge.

Rating:

5.0

Very fast and helpful

Rating:

4.0

Easy access and location to move goods in and out of the facility. Storage space is well insulated and clean. Would recommend or use again.

Rating:

1.0

Extremely upset with my experience at the Queensway In Etobicoke location. Long story.

Rating:

4.0

.

Rating:

4.0

.

Rating:

5.0

Very professional

Rating:

5.0

.

Rating:

5.0

Nice people

Rating:

5.0

It was an excellent experience having storage with uhaul.

Rating:

5.0

friendly staff

Rating:

2.0

The manager is friendly, but I am super disappointed about being mislead about a promo by someone on the phone, I also double confirmed that there was a note on my file, but there wasn't

Rating:

5.0

Staffs are very helpful.

Rating:

3.0

After checking out of the locker I still received bills from the for a month- it took several emails and calls to get it fixed!

Rating:

5.0

I had very good experience with U-Haul. The clerk who helped us was very nice and professional.

Rating:

4.0

Had the pricing just been a little bit better, and a bit more staffing on busy days I would have given it an excellent rating. The staff are generally good - wait times were excessive on occasion.

Rating:

1.0

I’ve already filed a complaint with customer service. Hopefully the manager will be in contact soon .

Rating:

1.0

Today was my second visit to U-Haul since yesterday the person that booked my room booked one in a completely different city. No apologies today for wasting my time to rebook .

Rating:

5.0

Staff was very friendly and knowledgeable

Rating:

5.0

Quick, professional, friendly service.

Rating:

1.0

The staff truly incompetent. Obtaining initial access took very long because staff didn't know how to use their system. Keys were given to anyone who asked, pointless security. Now boycotting U-Haul.