Customer Reviews for U-Haul Moving & Storage of Fall River

Rating:

1.0

The vehicle was dirty on the inside. Not only did I have to remove the visor myself and put it away it was dirty with food from someone who used it previously. Instructions on returning the vehicle were not clear. I returned it afterhoirs. I scanned the QR code as I read on a small sign on the key return box. I did receive the download for the app but again Instructions at the drop off site or on the app were not clear on how to return this without having to sign into yet another account I did not want to sign on to. When I called the location to ask about this I was very coldly told that "there were other vehicles returned fine don't know what your problem was" were the exact words . No assistance before, during, or after my rental . Very poor all around will not be using uhaul again.

Rating:

5.0

The UHAUL truck worked well and the staff was very professional and courteous. The online reservation process was very easy and extending the rental by one day was fast and easy over the phone. Thanks for making a very stressful move, a bit less stressful. You guys ROCK!!!

Rating:

5.0

Very good

Rating:

5.0

Great service Ramon was great. Just wish truck ran right so we could finish.

Rating:

5.0

the two Gentleman that waited on me was very satisfactory, they were friendly, knew what they were talking about, helped with towing information, and i would stop there again.

Rating:

1.0

I saw 2 mice within a 3 day span

Rating:

5.0

Staff was more than accommodating the day I picked up & really helped me out ! & drop off day was just a easy !! Guest service 10/10

Rating:

5.0

Costumer service employee Frank was very understanding , respectable and helpful. Thank you for the pleasant transaction. Joe Rogers

Rating:

1.0

They couldn’t get the the price gown to match the price on my reservation. The general manager advised the guy at the counter that if I didn’t like the price on their computer that I could go somewhere else. Eventually, I was billed for the proper amount. This location is not worth the hassle. Their other locations are all great

Rating:

5.0

The staff was excellent and made the rental experience fast and easy!

Rating:

2.0

Very tight to maneuver in. Plus truck was on its last leg. We clutched the wheel praying it wouldn't break down on our 4.5 hour drive. Not only that, they said the odometer was broken but yet still charged us for going over mileage?? We didn't go joy riding in a 26' truck that could barely go over 30, tf?

Rating:

5.0

Ken was very helpful.

Rating:

5.0

Absolutely nothing needs to be improved. Ken and associate were Absolutely Amazing...Their personality is definitely a compliment to your business. I am extremely satisfied.

Rating:

4.0

Truck was clean ,but very old feeling rattles and rolls down the road, check engine light was on the whole time , drivers door needed extra effort to close This was my first rental so maybe this is normal

Rating:

5.0

Excellent customer service. Very impressed with the staff member who handled the drop off at the Uhall location. He provided excellent customer service and was very friendly.

Rating:

5.0

The best stuff I ever had to deal with at U-Haul I told then my move update but I was a day before my move update and it was very helpful all the way through for the whole year that I had them

Rating:

2.0

The truck was parked so close to other trucks that it made it difficult to inspect the truck let alone get into it. Then trying to leave the lot I had to ask the manager to come out and drive it out of the space. My other issue is that I don't quite understand why I start off with a tank of gas under half. Why don't they have customers fill up the tank like all other rental vehicles? I had a 10am reservation and this truck was not ready when I arrived. The big cardboard poster was still up in the window. I'm disappointed also that the initial reservation I had with Coastal Self storage got moved to this location. I would not rent a truck from the Fall River location again.

Rating:

3.0

Never got a receipt or a reason why I didn’t get my full deposit back

Rating:

5.0

Everything was up to the highest standards. No complaints at all.

Rating:

5.0

Both of the person who checked me in and checked me out were really professional and nice.

Rating:

5.0

Já está ótimo veículos excelentes

Rating:

5.0

Everything went smoothly. The place was spotless. Everyone I talked with, from reserving, pickup and drop off were very polite, very informative, and very friendly. Very nice group of people.

Rating:

1.0

The trailer I got was messed up, after a few miles down the road it started making a unusual noise, had to take it to another uhaul to get it swapped out, they made me call road side assistance even tho I was in there parking lot before I swapped it out, I wanted to just return it at this point since I had sat on the phone for over a hour, I was told I wouldn’t get a refund and would be charged $200 for returning it to the wrong location. After finally talking to a general manager I was able to swap it but it took me all day.

Rating:

4.0

Ken was very helpful at pick-up. Made the transaction very smooth. Drop off procedure was even easier.

Rating:

4.0

When I booked the truck and car hauler on the phone I asked if they would make sure they weee hooked up and ready to go before we arrive, they responded, absolutly. When I arrived nothing had been done, which I can understand you need to get the paperwork done, but if it’s not going to be ready to go upon arrival, the agent should not say it will. Otherwise all good, the equipment worked perfectly. Thank, Randy

Rating:

5.0

The staff was very professional and cordial, they were excellent. The app needs a lot of work in terms of user experience. Not very straightforward to use for self pick up.

Rating:

5.0

Very nice

Rating:

5.0

Ken was very helpful.

Rating:

5.0

No improvement need. The Employees you have there are asset to uHaul. Courteous and very professional. Great experience.

Rating:

5.0

The customer service person was very helpful and friendly. He assisted me with the return and closing out the service.

Rating:

5.0

Nothing everything was perfect very professional

Rating:

5.0

Great customer service everything was fine

Rating:

5.0

The gentleman whom I worked with was professional, friendly and helpful. He made the whole process easy.

Rating:

5.0

The employee that took care of me when I picked the truck up on Saturday morning was top-notch and I would recommend him in any service business. This person is A+ talent for customer service. He was the only one there when I picked up the truck and packing supplies. He handled everything with the most professionalism and attentiveness. Keep this employee and give him a raise!

Rating:

5.0

Nothing . The young man that helped me was extremely nice and helpful . Very easy experience

Rating:

5.0

I forgot her name but the lady that took care of me while on the store was very polite. I asked if I could change the box truck to a pickup truck because all I needed was to use the automotive trailer that I also rented from them. The box truck and trailer was already hooked together by the time of my arrival and she was more than happy to go outside in the cold and swap them for me! Excellent customer service.

Rating:

5.0

Not a bad experience. I'll say is all depends who is the sale representative

Rating:

5.0

I rented the U-Haul on the 25th Sunday of this January and I was greeted by a woman about 11:00 a.m. it was a very professional and refreshing moment I've gotten in a long time from any business. And when I return the truck later in the afternoon not only did the gentleman that was working helped me get money back because I didn't use the estimated miles and treated me just like the woman did in the morning, with the utmost respect and with professionalism. I highly recommend this U-Haul place because they were honest with every word they said and none of it was a lie everything was exactly how it was described I've had trouble with them years ago with them holding my debit card for three four days at a time but not this time they either hired two great people which I follow were later was the sister and then the brother who were the ones that attended to my business. Everything like I said came right off what I owed and the rest was put right back immediately they just held the estimated amount instead of putting holes on my money that could last days instead they took the customer's word and trusted that I was telling them the truth. Honestly that goes a long way with me and I will continue to put my business right there and I will highly recommend them to anyone who needs to move. Thank you for your great experience and I wish I knew the names of the brother and sister that waited on me because they deserve all the credit for this transaction.

Rating:

5.0

The service staff was excellent

Rating:

5.0

Amazing

Rating:

5.0

The van was practically brand new. It made a long trip better. I will definitely do this again. Guy was super nice at the pickup, told me everything I needed to know including things I didnt know I needed to know, very good customer service.

Rating:

4.0

The gentleman that check in the truck tonight was very. Ice and took his time as awsome representative

Rating:

1.0

Picked up box truck got to my house to load to the way to new house battery light was in and reduced engine power truck wouldn’t go past 30 and brakes were hard called to see if there was anything that could be done and was told to keep driving it’s fine very unpleased with how my experience was would not rent again

Rating:

5.0

No comment

Rating:

5.0

Excellent work

Rating:

5.0

Pricing is horrific. Scamming people on milage. I was charged weekend milage price even though my contract last day was on a Monday. This company knows people mainly move on weekends so they charge almost 2 dollars a mile on the weekend only. Scam company. The app fabricated that another family is waiting for the uhaul if you keep it past your time of return. Customer service at this location is great. Policy is trash.

Rating:

2.0

The customer service was horrible. The 2 service reps were sharing one computer keypad between them. While one customer was being waited on, the other had to wait for him to be done with the keyboard and then pass it over. I waited for a truck for more than 35 minutes.

Rating:

5.0

Excellent thanks

Rating:

5.0

Didn’t get the name of the person who helped me but he was solid, professional, empathetic, and helpful.

Rating:

3.0

They gave me a truck that was over heating and died out a few times . When i told the person working when i dropped it off he said i would get a refund and the truck wasn't supposed to be rented out it was ticketed fro service, I still haven't received a refund

Rating:

3.0

Needs better heating system. Rust and damp. It was clean for the most part buttt I did get worried about the dead mice I saw that stood there for days at one time. But I don’t have bites or anything so I guess they took care the problem. Just a beeter heating system needed.

Rating:

5.0

The guys were very friendly and it was a fast service … very much appreciated !(:

Rating:

3.0

Internet was down at location. Renting using the online system was cumbersome and not very intuitive. The employees at the location were not trained in using the online process.

Rating:

3.0

The manger Ken was horrible in trying to help me he overcharged me and also gave me wrong information about miles I was very dissatisfied with him he’s not there to help people he is there to overcharge people and that’s not a quality to have Ramon on the other hand is truly an amazing person Uhaul needs more staff like him he should be your manager he is kind understanding and helps the people this is the second time I returned a truck to Uhaul and Ramon was the person to check me out and I can not give enough thanks to this man for helping me thank you Ramon and may god bless you and your family happy holidays

Rating:

5.0

I liked the job they did for me

Rating:

2.0

$160 is a ripoff. Back of truck was full of ice and water. Had to shovel out. Never using U-Haul again.

Rating:

5.0

Ramon was amazing he went above and beyond for me

Rating:

5.0

Good service

Rating:

5.0

I had no problems whatsoever so I’m pretty happy with the outcome

Rating:

5.0

Everything went perfectly. For me there was no improvements needed.

Rating:

5.0

Nothing

Rating:

5.0

Everything was great

Rating:

2.0

Ensure correct equipment is available for pick up when a reservation is made in advance.

Rating:

5.0

The costumer service was great

Rating:

5.0

Very helpful and knowledgeable crew.

Rating:

5.0

Customer service was very responsive and accommodating.

Rating:

5.0

10

Rating:

5.0

The Yung lady at the counter was so professional and helpful. I would definitely like to thank her again and happy holidays..

Rating:

5.0

Please read my comments in the how did I hear about you section. Very important! There was a young man that first took my call that was very helpful He said that when I arrive in the morning of October 27 there would be a young lady to help me even further. They both are very good customer service reps for you company. Please find them and reward them because I've been in the customer service field for over 45 years and it's a pleasure knowing that someone still cares about being helpful, professional and courteous with a smile. Thanks. Please find them and thank them.

Rating:

5.0

The service I received was great I was very stressed trying to move out . Luis J and your manager helped me and I felt so much happyer when I was done . Thank you for all your service.

Rating:

5.0

It literally only took minutes.

Rating:

1.0

The manager is rude and unprofessional, they changed my locker without telling me and my belonging went missing

Rating:

2.0

I moved out yesterday and all my cloths and my son cloths had mice droppings out it and I had to pay $50 the get everything washed. I'm extremely upset. I hope someone can help me with this issue. Because my son is 3 yr old and autism.

Rating:

5.0

Staff was awesome and wicked friendly

Rating:

3.0

At the time of rental I was told that I would receive ‘a free month for March in lieu of first month due to complications at check as I should have received the first month free. I was charged for March.

Rating:

5.0

Kenny was a very kind, caring, and professional representative / manager. He was also very respectful and helpful person who assisted with all the needs I had for my storage, renting a truck and moving in my stuff. Also his assistant was very kind, respectful and professional as well. I really like the way the treat customers. I would definitely recommend them!!!!

Rating:

4.0

The staff who helped me were great - very friendly and supportive. My only issue is how short-staffed this location is. I only saw one staff member both times I went there. For the sake of employees and customers, more staff would be beneficial for the sake of those on shift and the customers they serve. Aside from that, I had a great experience with you all and I will return if I need moving services.

Rating:

5.0

This U-Haul location has both friendly and professional staff.

Rating:

5.0

The digital get in and out pads were a little funky to get through sometimes, and the the digital pad for the restroom does not work, tried multiple times, on multiple visits! Other than that- fine!! :)

Rating:

1.0

They weren’t very helpful when I needed extra time paying my storage after 2 significant losses. I got told I could pay half if I got my stuff out the same day. I agreed to it, and told them I could pay it the 11th. And they ended up auctioning my stuff on the 6th with my deceased daughter and mother in laws stuff. Very unsatisfied and frustrated. Will never use uhual again.

Rating:

5.0

Even though I only used it for a month, I felt like my belongings were secure. I didn’t have to worry and the staff was very helpful with getting me the correct size room.

Rating:

5.0

Bryce Davis was a pleasure to interact with, he always goes above and beyond to make sure everything I need is taken care of.

Rating:

5.0

Great time with the company. Bryce was always there to help me with any support I needed, I will definitely be back in the future thanks to him.

Rating:

5.0

Had a great experience with this location, Bryce and Gavin were always pleasurable to interact with and there when I needed assistance.

Rating:

5.0

God bless everyone and ty very much

Rating:

5.0

All associates were polite knowledgeable

Rating:

1.0

Terrible

Rating:

5.0

Bryce was just a pleasure to work with! He always goes above and beyond to make sure my customer experience is prestige.

Rating:

5.0

Bryce D. Did a great job assisting all my storage needs. Glad I had him to help, bc he made it such a pleasurable experience!!

Rating:

3.0

I waited 2 days for service computers were down unable to make any transactions . afterwards everything went well

Rating:

3.0

They have roaches

Rating:

5.0

I was very satisfied with your service five stars

Rating:

5.0

Nice

Rating:

5.0

Not bad at all.

Rating:

5.0

Not bad , wish it was a little cheaper,.

Rating:

4.0

I couldn’t get the truck back on time because by the time I got done loading your place was closed I should have access 24 hours day and night but besides that I only use Uhaul for my moving needs thank you

Rating:

5.0

All of the staff all the way around is very helpful! The facility it's self could use some updates, the top of my boxes had dirt on them so when I took them down I was hit with dirt and not to please. But again the staff is very friendly and very helpful.

Rating:

3.0

No comment on manager ……….

Rating:

5.0

UHaul Pleasant St Fall River MA staff knowledgeable, helpful & friendly Would be happy to have as neighbor

Rating:

1.0

Access is not to the full extent and is not secured with a door now being open. They say the cards to access our units from locked doors won’t work for 1-2 weeks. On top of that the unit I was given was absolutely disgusting and a large pipe that is in it which can stop me from being able to use my unit to the full extent. With some sort of insect pest control box in it. I have pictures that show how my unit is. I was told it would be cleaned out however it has not been. Went two days later to see if it was taken care of and it wasn’t. I was going to see if I could switch units however with the lack of security and uncleanliness I would rather not have a unit at this location.

Rating:

5.0

Amabidad y respeto

Rating:

1.0

While moving by myself on 6/14, staff asked me to Circle back around with my car so they could move a truck. Upon doing so, they had me sit behind a vehicle as they cleaned it keeping me waiting never saying a word. On June 24th, I went back for the rest of my things. No lock on the unit people went through my stuff and they threatened me because I couldn't take a desk and I was on my way to get a friend's pick up to come back and get it so they threatened me if I get a bill for that unit 41 again I'm getting a lawyer and this is getting very legal8

Rating:

2.0

Mi experiencia fue un poco molesta, porque me habían mostrado un storage y me dijeron q me lo ivan a reservar pq era en un segundo piso y no tienen ascensor me dijeron q fuera a otra locación de ellos mismos pero tampoco tenían espacio y regrese pero cuando llegue,, me dieron el que no era cuando lleve mis pertenencias,, y me quisieron resorber pero lo q me mostraron estaba con olor a ratón 🤢 recomiendo q tengan más organización y limpieza.. pq yo me tuve q buscar otro lugar para guardar mis cosas y coloquen ascensores para q no sea tan incomodo para llevar las pertenencias y uno se sienta a gusto con el precio q cobran.. consideró q es mucho $ para lo q ofrecen.. Gracias 🙏

Rating:

5.0

A great overall experience, the Staff person I had was great, very friendly, helpful, and explained everything nicely!!

Rating:

3.0

The employees were very rudely when iask anything

Rating:

2.0

While your staff is friendly and helpful, and you cannot do anything about the crime rate in your neighborhood, the facility itself is not in the best of shape. The rodent issue is frightening. The rotten odors coming from different units, the constant smell of freshly burned cannabis from within the building and the overall cleanliness are issues. I fell while I was there on uneven, unmarked concrete. I notified the office and nothing was said or done. It was on camera, but nothing happened. Moved out after 1 month because it was a horrible experience.

Rating:

3.0

My storage unit has someone else’s stuff in it. The employees were great but I didn’t even get the storage unit I reserved. So that’s an inconvenience, feel as if I should get a discount since I have to wait for whoever’s stuff is in there to be taken out.

Rating:

4.0

Very nice

Rating:

5.0

Very clean facility, staff extremely helpful. Will definitely recommend to anyone and wouldn't hesitate to use them again in the future.

Rating:

4.0

Staff made up for mix up. Thanks!

Rating:

4.0

I didn’t need the storage unit so I canceled it. Staff was great and helpful.

Rating:

4.0

God job!

Rating:

1.0

My storage unit was full of Feces and urine most of my belongings were thrown out and insurance can’t help me because the manager of U-HAUL told me to use the dumpster so I have no proof of my items very very sad

Rating:

5.0

Needed to get a storage place very quickly this is very convenient and close to my home.

Rating:

5.0

Kaitlynn was very helpful solving a problem I had with storage. She was friendly and courteous.

Rating:

1.0

It took 4 days and 5 different units from 3 different towns to finally be able to have a storage unit. The assistant manager and manager of New Bedford Mass should not have jobs they gave our unit away and then kept giving us units that where not accessible and when given a chance to make it right they kept saying there was nothing they could do and it was our problem. They were rude and talking down and slander about other facilities. They would not watch the video of us looking for our units and they wouldn’t bring us to show us any of the units that was unavailable. I will never use you guys or refer you guys and I will be telling everyone about this experience. Your motto is moving is stressful we make it less stressful and that to me is a trash motto for a trash company. You made my worst week even worse for 4 additional days of stress then blaming the customer. I have videos I will be posting on all my social media pages.

Rating:

3.0

Since we had a unit that was on the basement level, we needed to use the conveyor belt. Sending the items down worked okay, but sending them up was difficult. The tread on the belt is so worn down, there is no grip, so a lot of the items kept slipping down and we needed to carry them up the stairs. Other than that, the experience was fine.

Rating:

5.0

Katie was a grade worker she helped me so much and made me smile after having a bad day she should honestly get a raise.

Rating:

5.0

Staff was excellent to work with

Rating:

2.0

There were rodent feces in my unit and in /on my belongings. I asked several times for something to be done and each time I was given a new mouse trap to place in my unit. My 6 year old autistic couldn't use the facilities as It was dirty (and the bathroom) was covered in human blood and feces a few times when I went there. Also I ended up having to stop taking him with me when I went there because people were in there using drugs on several occasions and I didn't want him exposed to that. It was the final straw for me. I felt It was unsafe. I stopped using the facility for a few reasons but that was the main one for me

Rating:

5.0

Brittney was very polite, friendly and helpful. Great experience

Rating:

3.0

Need a elevator and rooms need to be more affordable price is way to much for the size if room i rented.

Rating:

5.0

The Manager, Monica, was the person who helped me with my storage units. Very nice, helpful, and personable staff. Provided the best options for my needs. She is an asset to the company.

Rating:

5.0

Britney does a great job,hire more like her

Rating:

5.0

Britney is very good,very helpful and pleasant to work with,hire more like her.

Rating:

5.0

On behalf of the late M. Baker, I, R. Shirley, commend U-Haul at Fall River, MA for excellent storage services. Management is applauded for notable customer transactions until duly ended 10/1/19.

Rating:

1.0

Paid for a unit I wasn't able to access,

Rating:

5.0

Everyone was very friendly and informative. The facility is very clean.

Rating:

3.0

All was good until the day we moved out. During our last run, I saw a small mouse run from one storage unit to another, which freaked me out. Otherwise, good pricing and customer service.

Rating:

5.0

This was my first time using a storage facility, and the staff at U-Haul have all been very professional, helpful, and accommodating during this unexpected change in my life. So far so good with them!

Rating:

5.0

Very pleased at how convenient it was

Rating:

5.0

The employees were a top notch help, made life much easier As i rented a truck and stored things in a storage unit, just wish there was more room in the lot, but overall good experience.

Rating:

5.0

Excellent service

Rating:

5.0

Staff is great. Matt and Joe are very helpful.

Rating:

5.0

Staff was always very friendly and helpful!

Rating:

5.0

The manager, Matt has proven that he is the only competent person in your company. Your telephone reps are incompetent, your driver lies and can't be trusted, and the other FR location is rude

Rating:

5.0

This is the only Uhaul facility I would ever think of using again. The manager, Matt is friendly, professional, and has proven to be the only competent person in this company

Rating:

4.0

Staff were very friendly and helpful.

Rating:

4.0

No comment

Rating:

5.0

Excellent service.....knowledgeable and very helpful employees! Will most definitely recommend to friends and family. Thumbs up to Cory Silva!!

Rating:

5.0

Well run and professional!!!!

Rating:

5.0

The staff even help me with moving a piece of furniture thank you