Customer Reviews for U-Haul Moving & Storage of Florence

Rating:

5.0

Have all equipment initially requested available for the customer when they arrive to pick up vehicle.

Rating:

5.0

My Customer Service Rep( I'm sorry, I can't remember the young lady's name) but she was pleasant, knowledgeable, considerate of my disability and of finding me a shed that didn't require me to go up the steps although it was more expensive than I anticipated. The lobby was crowded and she never failed to be pleasant and helpful as she moved along as quickly as was possible. Both ladies were very helpful. These ladies should be commended and rewarded for their exemplary work ethic and customer service skills. They put a great face on your organization. Keep up the great work to all of your staff there!!!

Rating:

5.0

The experience was wonderful, what more can I say. Looking forward to my next rental.

Rating:

5.0

I pulled in to return my trailer and there was a return ahead of me. The lady working the yard parked a trailer and then a rental van back on the lot in a matter of a few minutes. She then immediately unhitched me and told me I was ready to go, with a big smile. I could tell this lady works hard and enjoys her job. Good service.

Rating:

5.0

Everything was good!!!!

Rating:

5.0

Always room for improvement

Rating:

3.0

Customer service representative can do better by not having customers waiting around to return items while he clean out other return trucks.

Rating:

5.0

Well satisfied

Rating:

4.0

There was a power failure at the pick up location that prohibited our picking up our reserved equipment on time. This altered our plans, requiring we hold the equipment an extra day which we were glad to see we were not charged for.

Rating:

5.0

Just continue the excellent service you gave me! Thanks!

Rating:

3.0

It needs to be told to the customer at the time of going over the contract that if they go over the amount of milage listed it's gonna be $1.50 instead of $.99 per mile.

Rating:

5.0

Very professional and courteous

Rating:

5.0

Very easy drop off

Rating:

2.0

There was an issue with the back part of my truck, and it was very hard to move my items, and caused me to fall, and hurt my shoulder and wrist. I reported it to the clerk on return, and she ignored my complaints! I was very disappointed with truck and my services!

Rating:

5.0

Great staff. Knowledgeable and friendly

Rating:

3.0

You should be able to drop off the 19.95 truck at the location you live when done. I was told it had to go where you rent it from.I was also told I had to get insurance, but it was always my decybefore now.

Rating:

5.0

Thomas (General Manager) has been very helpful and professionalism was excellent.

Rating:

1.0

The unit to which you are referring has been in use for years. The only thing that has changed is who is to be billed for your “service”. We have paid for climate control the entire time which has been broken for several years, yet you did not decrease our fees to reflect this. I am not at all pleased with anything about this facility in the years I was a client there. Maybe with your new management, things will change. Also please send your emails to my nieces, the current clients, not me. Thank you, Mincy Peterson

Rating:

5.0

The two that was working a young lady and a gentleman was extremely helpful. I would use this location again if I ever need UHaul

Rating:

5.0

10/10

Rating:

5.0

They were very professional

Rating:

5.0

The Best

Rating:

5.0

Needs no improvement

Rating:

5.0

Nothing

Rating:

4.0

I had a 1:00 reservation and arrived at 12:50 for a 4 hour rental. It took about 30 minute to get everything filled out and paid for, but I was still told that my rental was due back at 5. You either need to work on shortening the checkout process or adjust the start time to the end of the chick-in process Thank you for your consideration.

Rating:

5.0

The staff under Mr Thomas was Excellent

Rating:

5.0

The young gentlemen who took my keys was the nicest and sweetest. He took me inside in the cold and found me a chair while I waited for a ride. He said he likes to give people the best version of himself. He did. I hope he knows he is appreciated. I did tell him.

Rating:

2.0

Had to wait an hour to be served. They need at least 2 staff members. The unit he told me to open was locked. He switched from 8x5 to 5x8. Unfortunately, that footprint was not functional I needed width not height. Finally I had to pay for a unit bigger than I needed just so I could be done with it. The movers finished at 7:05pm. He said his ride was there and just to leave the trailer there. There is no way I could lift that trailer off the hitch without a jack. Not to mention- he did not check it in. If it were stolen I would have been charged. I was forced to stay overnight so I could return the trailer today (Sunday, Feb 9). The store doesn’t open til 9, I was due for work in Lancaster at 0700. I was lucky to find someone to cover for me. What a mess. Moving is stressful enough without these unnecessary complications. This is all a result of radically understaffing your facility. Shame on you.

Rating:

5.0

(AFTER HOUR DROP OFF, no personnel interaction) (26ft) I initially passed the location because at night the sign showing the entrance was easily missed (north>south), but I had an easier time pulling in because of passing it and came from the other way.

Rating:

5.0

Janet was great and so helpful!

Rating:

5.0

I dropped off before they were open but the location was easy to get through and unload.

Rating:

3.0

There is only one person working and had to wait ten minutes to get help because they were outside.

Rating:

5.0

Both gentlemen were kind, very helpful, respectful and professional. I would welcome their help anytime and suggest 5 Star to everyone!!!!! Stephanie L. Madera

Rating:

3.0

they were closed when I returned the vehicle and they charged me for 5 miles extra seriously ridiculous

Rating:

5.0

*My complaint is with UHaul* We drove from TN to Lake Wyle with trailer to help our son move to Florence SC. He rented a lg truck in NC & our plan was to put the items from our rental trailer into his rented truck & drop off the trailer there in Lake Wylie. After arriving, we realized the items we had would not fit in the truck with his items that he had loaded. I called to change my destination drop off of the trailer (which I had for another 24 hours) & was told that I would be charged rent times 2 for this change! So UHaul charged me more money for something that I already paid for. I can understand the charge if I did not notify them of the change or didn't return it in time, but I did! To avoid the double charge, we returned trailer in Lake Wylie & rented it again for Florence. STILL HAD TO PAY TOO MUCH FOR THIS. I've been a long time customer & am not happy now.

Rating:

3.0

Janet did an amazing job remaining friendly while working alone during a very busy time. I would recommend getting more than one person working during the very busy times.

Rating:

4.0

The man that assist me in the evening when I return to put my stuff in storage cursed to much for me/ he was helping me get into my unit that was under auction ( which was given to me but mistake online) But the young ladies that helped were very helpful

Rating:

5.0

No e

Rating:

5.0

Gentleman who helped check in and unhook trailer was very good. Great personality!!

Rating:

2.0

The trailer seemed old with lots of squeaks and sounds. The “square” nut that tightens the trailer to the ball of the hitch was in poor shape - the piece you press down so you can turn the square was bent making it VERY difficult to disconnect the trailer. Prior to my visit, I also reserved an appliance dolly which was not available when I arrived. This forced me to go to another location to pick up one - something I should not have to have done and added more delays for me. SAFETY: MY TRAILER CAME OFF MY VEHICLE AT 30MPH WHILE IN TRAFFIC. Fortunately, the safety chains kept the trailer from causing a major accident. The cause was due to the staff not tightening the square on the trailer to hold it on the ball (possibly due to the issue with the square mentioned above). When I expected it, it was completely open thus no wonder it came off. When this happened, I was close to the other UHAUL location I was having to go to for the appliance dolly not where it was supposed to be. Here, they properly reattached the trailer, apologized, and called the original store to let them know what they missed. My experience with this location was poor and dangerous. I wish I had not rented from U-haul at this location.

Rating:

3.0

I have rented a U-Haul Truck several times. I didn’t have an issue picking the truck up. My issue came in after I brought the truck back. I didn’t understand all the different charges that had accrued.

Rating:

3.0

Storage facility needs a lift instead of stairs to move into upstairs units. Not very user friendly

Rating:

3.0

Truck smelt like smoke a jacket was left inside engine light was on and had 3 miles till empty on the gas gauge

Rating:

1.0

Nothing I like about college educated people is they have no common sense. I give you my driver's license which has my photo my name my address you take a photo of the back of my driver's license you have my credit card it tells you my name my address and my card ID then you want a picture or names of people that I know I have gone through High School I have gone through grade school I've gone through the Marine Corps I have gone through public life I work for myself all my life I do not have friends because they want to borrow my truck bring it back dirty and no gas in it I don't need friends like that I don't have any relatives I am 77 years old I have no brothers or sisters my parents are dead my uncles my aunts are dead I have no one in my life I am not married I do not have children I don't need the aggravation of a woman bothering me for her life support systems that she needs I am a very independent self-motivated financially independent person you have lost a customer for life I have given you seven past years of honorable paying customer and you lost this customer. Very dissatisfied Joseph young 724-417-1200 residing in Florence South Carolina

Rating:

5.0

Joe was an Excellent help!

Rating:

1.0

My experience was beyond horrible. I initially had a reservation for Saturday November 30th, however U-haul failed to have a truck ready for me. I called and spoke with multiple people because I had a pick up scheduled for furniture scheduled the same day. They stated that they didn’t have a U-Haul within 30 miles of my location. I scheduled another U-Haul for that Sunday December 1st and I had issues picking it up again. I called the customer service line and the representative got it fixed for me to pick up the truck. I went through everything to get it as far as scanning my id, signing everything, making sure payment info was correct, just to receive codes to a lock box that contained no keys. Not to mention all 4 of the lock boxes were open with no keys in them. A sign was placed on the window that stated “be back shortly. Apologies for any inconveniences.” I called back to report the issue and informed them that this was day 2 of them inconveniencing me. The customer service representative told me yet again there were no other U-Hauls available within 30 miles of my location. Not to mention there were more than 5 trucks on the lot each time I called. I would’ve taken a bigger one or a smaller one, but nope that wasn’t an option. My card was already charged and it looked as if I had a truck that I didn’t even have the keys to. This has cost me to lose money elsewhere because I had to readjust to make it fit in on other days. U-Haul gave me a credit for the first inconvenience on Saturday, but completely dismissed the inconvenience on Sunday. In which both cases were solely due to U-Haul. I was still charged and never received an apology or another credit. The general manager was contacted, but they have failed to reach back out as well. The lady that I spoke with upon receiving the U-Haul on Monday December 2nd was completely dismissive. Also being very unsanitary by wiping blood from her face on my paperwork. Instead reprinting the receipt she proceeded to try to hand me the paper. I have never in my life had such poor customer service with a company.

Rating:

5.0

Your associates are very nice, courteous and patient. Everything was fine.

Rating:

4.0

Was quick and easy - both when picked up the track and when brought it back. Both employees courteous.

Rating:

5.0

Nothing

Rating:

5.0

Open a little earlier lol

Rating:

5.0

Great staff!

Rating:

5.0

Great people

Rating:

2.0

Available equipment agreed upon per contract and solidified with my credit card credentials. Proper notations, detailed notations so customers do not have to repeat themselves. Verbal agreements without supporting notations becomes stressful to prove. 🤝 Vital information is often lost when direct communication is broken. Standing in front of the U-Haul representative and they just walk off as you are discussing your current contract is a bit disrespectful and rude. Of course, my contract was incorrect. 🙄 If equipment is out for repair, please update your computer system "Notations, notations notations". U-Haul can honor the contract and the customer isn't forcibly liable financially because of U-Haul caused delays; my personal experience.

Rating:

5.0

The GM helped me very nice and helpful.

Rating:

5.0

I can’t think of anything you could have done better. I was well pleased with the service, the price of the rental, etc. I will use U-Haul again when the need arises.

Rating:

5.0

I only needed a storage unit for a few days as I was passing through from New Jersey. Bret and his staff were very accommodating, and very helpful.

Rating:

1.0

This is fraud and stolen money.

Rating:

1.0

I called 2 days prior to needing a truck to reserve this 10' box truck. I was told it would be ready at 10am at the Evans St location in Florence. When I arrived, I was told there was no truck there and that Inwouldnhave to drive to this location on the other side of town to get a truck. WHAT THE HELL?!!! PISS POOR CUSTOMER SERVICE AT ITS WORST!!!!! THIS HAS HAPPENED BEFORE AT UHAUL. NEVER RENT FROM UHAUL AGAIN!!!!

Rating:

5.0

Janet was the best, thank you SO much for all of your help!!! I so appreciated it. You are a great employee and I would recommend this location to anyone I know.

Rating:

5.0

Everything was excellent

Rating:

5.0

Awesome workers

Rating:

1.0

Since you have the wrong email address, your customer service is HORRIBLE. I have called 3 times to have my email address removed from this perso s file. I NEVER RENTED THIS AND SELF STORAGE.

Rating:

5.0

Very friendly people and very good customer service

Rating:

1.0

Terrible service and ny personal items were destroyed with water damage. Will never use this facility or recommend to anyone...

Rating:

5.0

Irby Street location has always been helpful. Always!

Rating:

3.0

The bathroom closes at 10 and not 24 hrs as needed

Rating:

5.0

The staff is excellent, all of th girls there honestly went over and above to provide better service than I ever expected: The pricing is extremely fair, the assortment of services offered are very relevant and helpful, the hours are especially great. Being open a little later is perfect since most times moving things it always takes longer than expected. I also feel my items are safe due to how well lit the entire property is at night. Keep on doing the excellent job you all are doing!!!!

Rating:

5.0

Please just check the unit before you rent it out and always go show the customer the unit so there won’t be any issues when the customer brings in the stuff to be put in the unit

Rating:

2.0

Some of my furniture got damaged with mold from being in the storage unit, but it was supposed to be climate controlled. Also, prices kept going up but I was not provided any additional services.

Rating:

5.0

This was a pleasurable experience for me. The young lady that helped me she was absolutely delightful. Professional informative and courteous.

Rating:

5.0

I had a great experience all the years I was a customer. Mr. Brett and staff were always kind and helpful.

Rating:

3.0

The facility was clean and some areas were well maintained. Above my storage unit was a leak and it damaged somethings but not alot of things. The manager did offer me another bigger storage but because of my height, it was too short for me, my head touch the ceiling, but yes, I'll recommend this location to anyone. Thanks to Uhaul for the many years (15+ years [from Atlanta, GA to Florence, SC]) of service.

Rating:

4.0

Thank you for the courteous staff.

Rating:

3.0

I provided and averaged score because when we first rented they provided us with the wrong storage unit and we had already started putting our stuff in there and ended up having to move because they made a mistake and we didn’t get a discount or anything for this. It was very unprofessional.

Rating:

4.0

The facility is as clean and accessible. I just wish there is a direct number to the facility. I at first could not find where my storage unit was as there are so many and I called the number on my paperwork but I got an agent who had to them connect me to the actual store. The store didn’t even answer the phone but by that time I had walked around and found my unit. But other than that and the the fact there is kind of no one around to help you, you’re kind of on your own, it was a good experience. I also got the same un around! I got booked to another storage facility and not the one I was dropping my truck off at but it was fixed so that’s fine

Rating:

5.0

Absolutely zero issues in year and some change that I had a unit here.

Rating:

3.0

The staff was very helpful. However, what I reserved o mine didn’t match what was available at this location. The only options we were left with was an upstairs unit. Had we known this when doing our reservation we would have gone somewhere else. After driving almost 12 hours and having to move heavy furniture upstairs was not fun.

Rating:

1.0

All my stuff was ruined in. I still didn’t get a acceptable conversation for my ruined things, and they kept bothering me about cleaning out a storage that was clearly a health hazard situation.

Rating:

5.0

The staff was very helpful in helping me find a unit on the first floor. I highly recommend!

Rating:

5.0

Grat job Stephon and the District Manager!!!

Rating:

5.0

The General Manager and staffing were friendly! And welcoming

Rating:

5.0

Bret is an amazing guy. I got really stressed when I first arrived and found that the storage I thought was on the first floor (or at least had an elevator) was actually on the second floor. It was impossible for us to get heavy stuff up the stairs. Bret's team got me on the first floor and Bret was very accommodating. I will recommend this place based on Bret's service. I would recommend people work for Bret. I consider him the first friendly face in my new home town. Thanks Bret!

Rating:

1.0

Never received and Tex that the bill was due or a call poor communication with customers. They spelled my name wrong when corrected it still didn’t get any communication about bill had to drive from Nc just so I could pay the bill. Made me feel like they wanted to sell my stuff

Rating:

4.0

Had an unexpected financial issue and had to close out my lease with no notice. The Uhaul staff where very understanding and made the situation less stressful. Would definitely recommend this facility to anyone.

Rating:

5.0

The storage unit was just too small for all the furniture I had

Rating:

4.0

I only left b/c I needed a larger, climate controlled unit on the ground level.

Rating:

4.0

My only issue is I went to remove some items from storage. Left them in lobby as I went to ready my car trunk. Returned and doors were locked. Management didn’t answer the after-hours phone number listed. Had to return the following morning as my items stayed in the open lobby.

Rating:

1.0

My experience was horrific. Brett was the rudest racist i have ever encountered. They broke into my storage not once but twice. He yells at me when i come to pay my bill almost every time because im always confused as why are there new charges on my account every three months i have been dealing with this company for over 3 years they made my experience a headache as a matter of fact, i didnt leave my storage they discontinued my storage after this last time the employees broke into it the sad thing is that they have camera s but no one knows anything. I dont reccomend this storage to anyone in the area of florence and the young lady with the serious overbite at the sales counter was equally as rude. I hate uhaul. Ill never deal with them again. Im contemplating consulting an attorney after being wrongfully evicted. Serious interpersonal skills are needed for this location and vigorous training is definitely the way they should go. On a scale from 1-10 i give uhaul -6points

Rating:

5.0

The Manager, Brett Bichler, was extremely friendly and helpful

Rating:

1.0

I would not recommend anyone to come to y'all because I had a very very bad experience with y'all first of all I told y'all to change my phone number like 100 times to no avail and y'all sold my merchandise a day after some witch that was there took a payment from my mother and the witch told me that everything was good and paid in full and the next day y'all sold my merchandise. And that was unbelievable.

Rating:

5.0

Service was great. My belongings were intact and bug free. I would use this uhaul again definitely!!!

Rating:

1.0

I had to carry my things upstairs. The manager was very rude .

Rating:

3.0

The only thing I had a problem with was the prices and how they change. ufourtingly I will not be using this service again for my storage needs.

Rating:

5.0

I had no issues. I need storage last minute and I was able to get their last small storage container. I appreciate the service.

Rating:

2.0

The facility did not have secured security.doors. The doors to the storage area was open so that anyone from the outside could enter. The lights on the floor did not come on so it made me very uncomfortable to walk towards my unit because it was dark. The alarm sounded each time you open your unit. That was unnerving because I didn't know if there was an emergency and to exit the building.The unit appeared smaller than advertised. The staff was friendly and helpful.

Rating:

1.0

My stuff was damaged with mold and mildew and the staff was rude and get unhelpful and I paid my storage fee for two storages every month never missed a payment and to treated like I was it was the worse experience ever first time ever having a storage unit two at that

Rating:

5.0

Best customer service

Rating:

5.0

Everyone was great and helpful

Rating:

5.0

Manager Brit is always very helpful and friendly.

Rating:

5.0

Very good service and good for rent truck for moved

Rating:

4.0

Great experience no issues no problems. Would highly recommend to others.

Rating:

5.0

Friendly staff and extremely helpful at a stressful time in my life.

Rating:

4.0

The only thing that was not good was our unit is upstairs and there is no elevator.

Rating:

5.0

The only problem is that there was a couch in the storage unit I rented :-(

Rating:

4.0

experienced billing issues over the last couple of months. Can I get a refund for days not used this Month???

Rating:

5.0

They are very professional.

Rating:

5.0

The cashiers were very respectful and friendly

Rating:

5.0

The staff here went above and beyond to help. I can't thank them enough.

Rating:

5.0

Impressive

Rating:

5.0

Very accommodating!!

Rating:

4.0

I was not offering the free month advertised on a sticker in the van that we rented from U-Haul. I am not pleased with that. Please contact me at 803-840-6252

Rating:

5.0

Good, exactly what I want for storage unit.,

Rating:

5.0

Your staff was outstanding, I feel very good about doing business with your company!

Rating:

2.0

When I arrived, the unit I had reserved online was not available. Full disclosure, my reservation was for Saturday; 3/28, but I did not check in until Sunday, 3/29. The online system and the store location did not have the same information. The unit I reserved was not available. A 10x10 unit was recommended which I took at the higher rate. During my move in, the storage room was barely able to hold my belongings. I wasn't able to fit everything in the storage unit and ended up having to secure other means of storage. Overall, make sure the online system is up to date. Also, the cashier did give a discount because of the inconvenience; however, the lack of space in the unit recommended by the gentlemen was insufficient.

Rating:

5.0

Excellent, Thank you for your support and service, Ms. BB

Rating:

3.0

It’s the roaches ....,, walked in and saw roaches going in and out of the units then I got my stuff out it was full of roaches had to just throw it away

Rating:

1.0

Facility staff were very polite and went out of their way to help. Supervisor was snarky and had an overall pessimistic attitude. U-Haul computer system had an E-Alert on me for no reason at all and THEY MADE *ME* CALL 1-800-UHAUL TO CLEAR IT!! 😡😡😡 Storage unit was up a flight of stairs and no freight elevator. Worst storage experience ever.

Rating:

2.0

Roaches were in the storage unit.

Rating:

5.0

It's helpful and convenient for storage and rentals,and very thankful. THANK YOU🙂....

Rating:

5.0

Alessey was very when i was there to get checked in she was very nice from the very beginning to the end she was so nice to me and caring thank u for your kind ness

Rating:

3.0

Overall it was average. I placed a reservation the night before for a unit and was packed and there for move in. Only to be told the unit I reserved still had merchandise from previous client. I was told by a rude African American, very unprofessional at the job that she spoke with the manager and I would have to come back after the client moved their belongings out. Of course this was not okay with me so she involved Larry which seems like he has to handle everything. Several customers waiting to be served and 3 employees, Larry being one and the only one trying to help everyone. He took me and got me a unit and I was able to move my stuff in. Thankful he was there. Oh,and I was told I got a free month for the inconvenience but they were doing that anyway for all renters....overall turned out okay.

Rating:

5.0

Very good Have a nice day bye

Rating:

5.0

Friendly fast and clean.

Rating:

4.0

I dealt with them for years and never had a problem

Rating:

5.0

My check in agent was very helpful and she understood my disability concerns, and she located a lower access box for me. I was very happy and I thanked her.

Rating:

5.0

This location gave me a new respect for u-haul. The staff and facilities were excellent.

Rating:

5.0

The move-out is wrong, but overall the experience was great. This is my second unit. I moved my things here about 2 years ago and never had an issue with my unit. Thanks for this security.

Rating:

5.0

Friendly helpful staff all around. Didn't come across anyone that didn't seem interested in helping. Very clean facility.

Rating:

5.0

Larry (Irby St. Florence, SC) was very helpful in finding the size storage unit to fit my needs. He walked us through the building and let us see actual units that were available and allowed me to choose between those. I wanted one on ground level, however one wasn’t available but he located one that was right at the top of the stairs with a large door for easier access to load and unload large pieces of furniture. He was very polite and courteous. He answered any questions that I had even prior to me asking them. After renting the unit, he walked us back over to explain to us how to use the access key and then showed me how to put the lock on the door that I was also able to purchase from him. Excellent experience if you’re needing a storage unit.

Rating:

5.0

csr was very polite and extremely helpful and professional

Rating:

5.0

The manager was awesome and advised me on the right size unit

Rating:

3.0

It would have been a little more convenient to have access after hours. But overall, everything was good.

Rating:

5.0

Thanks for helping move and you all took care of my items. Thanks

Rating:

5.0

Thank you

Rating:

5.0

All the staff was helpful. Top Customer Service

Rating:

4.0

From the very first moment everyone was helpful! They took their time and made sure we had what we needed! They exampled excellent customer service!!

Rating:

5.0

My experience with U-Haul was great. The service and the facility were generally top-notch,and a terrific value. I will certainly use them again should I need to rent storage space in the future.

Rating:

3.0

There were so many roaches and roach eggs throughout my unit. Spiderwebs came with that, so the eggs were stuck every where. The unit was nice outside of the pest issue.

Rating:

5.0

Everyone was very nice and helpful

Rating:

5.0

I appreciate everything I received from you guys!! You guys Rock! Mr. Bret handles his job to the bottom line and I appreciate hi in very much! Thanks, Ms. Fox

Rating:

5.0

This site was AMAZING!!!!!. The staff was very friendly and helpful as well as knowledgeable.

Rating:

3.0

Keisha was extremely rude, she hung up on me. She was very argumentative and unprofessional.

Rating:

5.0

Excellent experience. Staff was terrific and we would definitely use them again.

Rating:

5.0

Thank you for the outstanding service.

Rating:

5.0

Clean and well maintained. Friendly and helpful staff.

Rating:

5.0

Fantastic staff and very clean and secure

Rating:

5.0

Very pleased

Rating:

5.0

Thanks

Rating:

3.0

The score would be worse but the general manager did a great job fixing all the issues I had (vehicle and trailer turn in, no storage unit ready despite reservation). Kudos to him

Rating:

2.0

Great location! Initial contact to reserve the storage was pleasant. But as I interacted with Staff, they were rude in most encounters. Did not try to make situations more accommodating.

Rating:

3.0

The truck I received was very old. The headlight were dim I couldn't see at night. The check engine light came on. This truck needs to be taken out of the fleet.

Rating:

5.0

Fast and courteous service. Very clean and safe facility. They're on top of their game!

Rating:

5.0

Staff was helpful and friendly

Rating:

5.0

Very clean place. Very accomadating, Very nice crew. Would definitely go there again.

Rating:

5.0

Jessie the driver was great to work with.

Rating:

5.0

Jaime is excellent!

Rating:

5.0

Great service, outstanding facilities.

Rating:

4.0

Would highly recommend.

Rating:

5.0

I worked with a woman named Jessie who delivered my UHaul U-Box to Loris, SC. She was very accommodating and professional. Understands the customers needs and reacts appropriately. Very satisfied.

Rating:

5.0

This was my first time having to get a storage unit, and I'm so glad that I chose Uhaul. This waw a great facility, with great customer service! Nour matter what time I went to my unit, I felt safe!

Rating:

4.0

It has a better set up than the one we used recently: however, I am a bit worried about the rodents. I never saw them at my old one. Here I saw a lot. Hope they don’t make a home in my things.

Rating:

1.0

Will never use uhaul again for storage

Rating:

5.0

Did not use the facility due having drop boxes. However Jessie was great to work with. Extremely friendly and helpful. Arrived at time stated and picked up empty boxes when scheduled.

Rating:

5.0

Awesome customer service!

Rating:

5.0

Thank you for your fast and friendly service. You made everything easier and I recomend you all. Once again, thank you!

Rating:

5.0

The gentlemen I worked with at U-Haul of Florence went above and beyond the call to duty; however, what I experienced thereafter made my move extremely stressful and horrible. Simply put - POOR.

Rating:

5.0

Service was great. Awesome folks at this location.

Rating:

5.0

They are very good people

Rating:

5.0

Jesse is an excellent worker. Cannot praise her enough.

Rating:

5.0

Jessica was outstanding. She not only delivered my u box on time, but also assisted on a cost overcharge.

Rating:

5.0

Everything turned out perfectly. Staff very friendly and helpful.

Rating:

5.0

We never went to the facility, but the service was excellent. We were very happy with the entire process. The ladies on the phone when I ordered were extremely informative and helpful. Thank you!

Rating:

1.0

Absolutely horrendous customer service. Your website allowed me to book a unit in a size you didn’t have. Poor service from the minute I walked in the door. I cancelled and booked with cubesmart!

Rating:

5.0

Hope never move again. If I do I would use uhaul boxes.

Rating:

5.0

Great professionals!

Rating:

5.0

Above doesn't apply however, services used beyond anything expected. Used facility to store items till delivery to new home. No knowledge of site. Drivers were extraordinary!!!! Drivers are 5 star!!

Rating:

4.0

The person that delivered the box, Jessie, was very helpful and customer oriented.

Rating:

4.0

Would of been excellent but the storage was on the high side need to run more specials.

Rating:

5.0

Jessica Cottrell was amazing! We had to change dates so many times because of Hurricane Florence and each time she was more than accommodating. Her boss Steen Nathan was just as nice! Highly reccom

Rating:

5.0

Very professional and well run operation. They also have the best Delivery and Storage prices I’ve found. Their delivery driver, Jessie, was the ultimate professional and very courteous. Thanks Jessie

Rating:

5.0

GREAT GUY TO WORK WITH VERY PROFESSIONAL

Rating:

5.0

Excellent customer service

Rating:

5.0

Very helpful. Grateful for their service and quickness during my emergency situation.

Rating:

5.0

I did my business by telephone.

Rating:

5.0

Jessie the uhaul driver was very nice and kept in contact with us she is very much appreciated with our assistance when needed Thanks much !!!

Rating:

5.0

Extremely helpful folks helping us vacate our storage box from the Hurricane Matthew flooding. Thank you !

Rating:

5.0

This uhaul location was excellent. My furniture and other merchandise was clean and safe while in storage and the truck I rented was clean and well maintained and the staff was excellent in helping me

Rating:

5.0

Great job!

Rating:

5.0

Excellent service

Rating:

5.0

Service was excellent

Rating:

5.0

This storage facility is extraordinary nice staff and great storage area with climate control. And excellent security I would recommend this company to everybody seeking to store precious items

Rating:

5.0

Great. Experience

Rating:

5.0

Steven Nathan (general manager of the Florence location) was ridiculously amazing to work with. He knows how to run a business and how to treat customers so they will want to return.

Rating:

4.0

good price availability excellent

Rating:

5.0

always clean and the staff was airways supportive and friendly

Rating:

4.0

great experience with Uhaul. only wish there were lights inside of the units themselves other than that no issues.

Rating:

5.0

Thank you. The free month was so helpful after the expense of the move from Wisconsin!

Rating:

5.0

My experience was smooth and easy without any hassles.

Rating:

4.0

I needed two unit when I first got to town. The outside unit leaked but was satisfied overall.