Customer Reviews for U-Haul Moving & Storage of Forest Park

Rating:

5.0

Hope the parking lot across the street will open soon. Everything else great.

Rating:

3.0

You need make sure the truck has gas and maintenance needs to be complete. The engine light turned on after we put gas. The wiper blades need to be replaced. Also, a second light kept going on I think it was the tail gate … but not sure.

Rating:

5.0

Customer service was courteous, and well informed. Gave me the best deal. Also, they were very effective and efficient . Keep it up👍👍

Rating:

1.0

Equipment was good but my experience during pickup ruined it for me. I have a medical condition that unfortunately the medication can affect your breath. It’s rough but better to be alive with bad breath than the alternative. At pickup the possibly Hispanic women with the red hair and black roots who was assisting me offered a co worker a piece of gum and he declined and she loudly stated “ better than to be walking around with stank ass breath”. I was mortified as it was obvious this was meant for me to hear. Even if it was true you never know what people are going through in life and it doesn’t hurt to be kind.

Rating:

4.0

The pull up and Peking lot situation could improve, overall, everything was great.

Rating:

5.0

Great customer Setvice…

Rating:

5.0

The service quick, competent, informative, and friendly. Thank you

Rating:

5.0

Love this place

Rating:

4.0

One person at the counter so people have to wait 30 minutes just to return a vehicle. so more employees

Rating:

5.0

Great customer service

Rating:

5.0

Everything about the rental was generally perfect. The customer service was great: fast, courteous and professional. The van was almost new, clean and in great shape. One very minor mistake was that I paid for 6 moving pads that were never provided, but I was charged for upon return. When I brought the issue to Uhaul's attention, they promptly issues a refund. Overall a very solid experience. I would recommend to anyone.

Rating:

5.0

Jonathan was personable and professional and pleasant to work with.

Rating:

3.0

The vehicle I used had previous major body damage, I would think that should’ve been repaired before renting it out again. When I returned the vehicle, no one came to where sign said park and wait for attendee. I had to go inside, where I observed 2-3 employees sitting around on both customer and employee side of counter engaged in conversation. I used this location in the past several times, and it’s appeared under new ownership, or a complete overhaul in staff has taken place. Either way, Only time will tell if this is a positive or negative for me.

Rating:

4.0

Lady at return desk could have been a bit more friendly/professional.

Rating:

5.0

Create a more comfortable and friendly seating area for people who are waiting, like for a trailer hitch install. All of the staff were great! The work was done as promised, on time, and were able to flex a little on the appointment as I was slightly delayed.

Rating:

5.0

Great customer service! Very clean and organized. Truck performed very well every mile and turn.

Rating:

3.0

Too expensive

Rating:

5.0

I wish the dolly was available =(

Rating:

5.0

My experience was great. Couldn't have been better. Dropped off my car and they put on the trailer hitch. They called when they were done and everything was easy for the pickup. The work looks great. Couldn't be happier.

Rating:

4.0

The cargo van smelt like old smoke. The second issue is my credit card being billed for a different amount. Paid in store to rent van returned van totally different price. I can see holding price amount. I’m waiting to see if the correct amount post

Rating:

3.0

This location can be hard to get into because of entry configuration

Rating:

3.0

the entire system of taking pics and going through all steps for returning is too time consuming. It's as if your doing their job. They themselves didn't even check the vehicle, the one they tried to give the driver mirror was broken and they didn't even know it

Rating:

5.0

Call when car is ready.

Rating:

5.0

I had three different reservations. The first one the pickup location kept getting changed even as I went to the last place the app told me. I got there only to have to go to another place. The second two reservations again I reserved two trucks and a trailer for my my car to be picked up at the same location. I reserved them as close to the location as I could because one the place my belongings were at gave me a time frame that I would have access. Secondly the place who had my things had moved them to a location ten and a half hours away and they weren’t supposed to. I was driving from another state to pick up the uhauls with help to pick my things up. The whole trip to that state my pickup locations and times changed three times even after I called UhAul to get this fixed. The trucks are great. The actual locations are great. The reservations caused stress. Having to try to rearrange things to meet UhAul changes over and over was a nightmare. I’ve used UhAul many times over the years no problems. Something is definitely wrong now

Rating:

5.0

Great employees at this location. Thank you for taking care of me!.

Rating:

5.0

The only improvement I can think of is opening up a better way to drive in to the facility. The left turn on Garfield St. is very dangerous and a potential hazard. I do like that personal vehicle parking is better with the lot across the street.

Rating:

5.0

Excellent customer service. Friendly and funny. ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Customer service was outstanding!!

Rating:

5.0

Good

Rating:

5.0

When my son-n-law and I went in after I reserved a 15' truck on line on Sunday February 25, 2024, he was very helpful and courteous. I had to long move as far as I had a lot of stuff, for a 1 bedroom, but the truck was definitely large enough to accommodate me. Thank you Again U Haul on Harlem in Forest Park, for your service. 😊

Rating:

5.0

I love this place

Rating:

3.0

Truck was dirty, had a service light on, check in was confusing.

Rating:

5.0

Check out should be quicker

Rating:

1.0

The store hours began at 9 am. The door wasn't opened until 9:05. Then the employee then disappeared and did not return until 9:17 am. He then did something on his computer for the next several minutes before calling out next in line. There was no courtesy or customer service. Overall this individual and the second who came after were extremely discourteous and wasted a large amount of my time. I am going to drive much further from my home in the future to find better service.

Rating:

5.0

Great staff, nice place to rent a Truck

Rating:

5.0

The code sent to me was recognized by the keypad but the door failed to open.

Rating:

5.0

Friendly Staff. They were helpful with questions

Rating:

4.0

They were very flexible with me in my moving experience which was very helpful because everything was not going according to plan as usual. So their understanding and patience was much appreciated!

Rating:

4.0

Codes are sketchy for the big loading doors

Rating:

5.0

Had a great experience and very easy to pick and return truck.

Rating:

2.0

The truck I was rented the door flew open on me the truck was very uncomfortable steering was way off told me the gas was at half tank but was lower then half tank and have a picture to prove it

Rating:

5.0

Quick experts they know what they are doing at this location

Rating:

2.0

As a person that's work retail management in retail for over 40 years. I have never experienced a general manager at such a miria! Seeing that she's only been with the company since 2021. She probably need to go back into professional training. Her Customers service and communication skills are horrible !!!

Rating:

5.0

Staff made it easy, simple, and clear. They answered all of my questions and were helpful!

Rating:

5.0

N.A.

Rating:

5.0

Convenience and reliable

Rating:

5.0

Customer service was top-notch, friendly and quick. Hooking up my trailer was set up nicely and respectfully highly recommended and will be returning!

Rating:

5.0

Everything was very nice

Rating:

5.0

Thanks--always a pleasure to rent from this facility!

Rating:

3.0

Stop charging per mile. That’s ridiculous. Menards and Home Depot both rent Cargo vans for $19.95 for 75 minutes. You DON’T have to pay for insurance or mileage. It’s a FLAT FEE. I was using the van to pick up a heavy box, that’s it, and the damn fee was $75 plus tax. That’s crazy !!!

Rating:

5.0

Keep up the good work

Rating:

5.0

The owner or manager was awesome. Very friendly and the services and fees was well explained.

Rating:

4.0

Although the weather may have not get influence on this survey/comments. The keep clean and neat e vehicle also shouldn’t be an excuse . The vehicle was wet and not as clean as it should. When returning the vehicle, with line at all, I was waiting almost half an hour to inspect the vehicle. Even though there were three people on front desk. Again, outside was cold, but shouldn’t be an excuse to bring the minimum service to be offered to any customer. The team over there was inattentive, the show in the tv was more interesting rather than a customer waiting in the parking.

Rating:

3.0

Office representative was yawning repeatedly.

Rating:

3.0

The software malfunctioned repeatedly. The staff had to take my credit card info by hand in site. The app would not allow me to check in or out online. It kept saying I had no active registrations so I called and I only got through by phone after multiple attempts. Otherwise everyone was friendly and tried to help. But picking up the truck took too long and made me late for a meeting.

Rating:

3.0

Much better than my last experience...people were nice and helpful. Thank you.

Rating:

3.0

Rented an auto transport. The straps were cut short and wouldn't fit over the wheels. I managed to strap my vehicle down but it wasn't safe.

Rating:

5.0

Location can be confusing on where and how to enter. Please notify customers on where to park in split facility (Across the street.

Rating:

3.0

The storage unit cost to much for how much space was provided

Rating:

4.0

I am very pleased

Rating:

1.0

I had these units for 4 years and they didn’t wait for the payment

Rating:

5.0

All staff very helpful and courteous! We also appreciated having the free 1 month storage after our move. It gave us the extra time we needed to sort through our items. Thank you!

Rating:

4.0

The facility was mostly well-maintained and mostly clean, but not perfect. Occasionally, there were issues like the door not opening or closing, but a member of the staff always helped me out. There was one member who helped me a number of times, sometimes appearing right when I needed help. But, I did not get her name.

Rating:

5.0

I'm a repeat customer of U-Haul services that include storage rooms, moving pods and moving and will continue to do so in the future.

Rating:

3.0

Management is awesome although he wasn’t available on Sunday the lock that I purchased for my storage was too complicated to come off. I had to pay additional money for a locksmith to come out and drill the lack. There was no tools available for me to have staff break the lock open due to the fact that I lost my keys other than that everything went OK I did call Uhaul upon checking out.

Rating:

4.0

The 24/7 access card did not work at times. So I would have to wait the next business day to get access. My payments were set up for direct bill but I incurred fees and penalties for late payments in February. My account was opened on 01/29/23. I did not know there was no proration for billing. They offered to work with me on the charges when I called but they did not simply processed the fees and penalties with a double payment in March 2023.

Rating:

4.0

I have been using u haul for many years and will continue to do so and recommend them

Rating:

5.0

The woman helping me was fantastic. Had all the info. Very helpful.

Rating:

1.0

I felt disrespected as a customer. In opening my contract I was very specific in cost and due date. I was told by Mike Lopez that I had a month free and my first due date will be in December only to get an email in November informing me I’ve been locked out and charged a late fee only one day after my free month was up. I was also told we don’t charge a month in advance however if you do not charge a month and advance then how was I late when my free month was just over. I felt that offer was too good to be true in the first place and it turns out that I was right. If I were supposed to pay at the end of November that is what I should have been told when I asked the question at the signing of the contract, I tried contacting Mr. Lopez after the incident and never received a call back or email from him only excuses that he would not be in the office for a few weeks however there should have been some sort of manager who could have called me back. Needless to say I said it paid them their money and immediately removed my things from this company and I will never ever use their services again. The $19.95 rate on the truck is very inaccurate there is no way that you will get a truck for that amount and it was impossible for me to get a truck for a one-way moved to Matteson Illinois from Forest Park, I ended up having to pay for 50 extra miles to return the truck back to the opposite side of town. I’m owed money since I didn’t use the entire month and I’m expecting my prorated amount refunded just as quickly as Uhaul locked me out of my unit and charged me a late fee. BTW don’t waste your time calling corporate, I tried that as well and getting in touch with a human there is impossible. Dispute was resolved by me paying what they asked and removing my items but it’s very likely I would never use them again or recommend to anyone.

Rating:

2.0

The door hinges are broken and I called making my complaint and I was told they would contact me back and I've yet to hear a response

Rating:

3.0

I called and reserved a storage unit which ended up being way too small. The lady asked me questions about furniture I had even how many bedrooms which was two with king and queen size bedroom sets. I could barely put 1 bedroom in the unit she reserved for me therefore I had to shop around for another storage place which cost me more money and more money for the movers!!! I’m so disappointed. My move was the worst. Always check out the facility…The young man was very nice and understanding. He apologized and was helping me find some place else.

Rating:

5.0

The staff at U-Haul of Forest Park is very helpful, accommodating & friendly, I highly recommend this facility. The only minus for the location is that the main entrance is situated vey close to the busy intersection which can make it difficult to drive in and out. The storage entrance is further past the main entrance and is not as problematic.

Rating:

5.0

Great customer service from the two gentlemen working that day

Rating:

5.0

My 2 month storage experience was excellent. I accessed the site several times during that time and in all of my visits, I was the only vehicle in the facility. Very convenient. Staff was very courteous and the facility was extremley clean.

Rating:

5.0

Everyone I encountered helped to solve situations. Great communication as well

Rating:

1.0

I had to throw away half my things because of the general insect/ cockroach infestation and was told I wouldn’t be reimbursed.

Rating:

5.0

I was surprised on how easy the process was once I went to the facility to check in. Staff was very friendly and the check-in process for the storage unit took about 10 minutes.

Rating:

5.0

My care rep Mr. Nathaniel was curious, knowledgeable and efficient.

Rating:

5.0

Everyone was exceptionally helpful with me being handicapped.

Rating:

5.0

Nicole was very nice and helpful she took her time and explained everything to I think you guys need to give Nicole a raise and also Johnathan was very nice and helpful too he should get a raise too 😊 all the staff alone was very nice and helpful no one was mean or had attitude 😊😊😊

Rating:

5.0

Staff is always helpful

Rating:

5.0

The entire staff was professional easy move a.m. Mikey was awesome made it really convenient for easy move in

Rating:

5.0

The website was glitchy and difficult to use, and customer service over the phone was slow and useless. The staff at the facility made up for it, they were fast, friendly, and helpful.

Rating:

5.0

The facility and staff was above all. The staff was very accommodating, the process was fast and I felt that the staff was concerned about my needs.

Rating:

5.0

Excellent, Helpful, Fast, and Friendly Service.

Rating:

5.0

All staff is helpful and friendly. Will go back again if needed

Rating:

4.0

Nicole was a wonderful representation of superior customer service! I'd hire her in a heartbeat!!!! My only store negative: Please clear your phone lines. e.g Pick up the phone...I tried -two weeks to get through. Thank you.

Rating:

1.0

There’s a serious mouse infestation!! ABSOLUTELY DISGUSTING!!!! There was mouse droppings and pee all over my things! I had to throw away almost half of the things in my unit because they were completely ruined. And the price they were charging at this location was outrageous!!! I moved to a different uhaul location that’s way nicer and climate controlled for $80 less! Over all I was HIGHLY disappointed with the forest park location and WOULD NOT recommend anyone to go there.

Rating:

1.0

The storage facility smells so incredibly bad. I'm not sure if it's the smell of mice excrement or the smell of the poison trying to kill the mice, but either way it made me want to throw up every single time I went in there. Plus, now our belongings smell that same terrible smell now that we've taken them out, despite multiple cleanings. Furthermore, we had NO food whatsover, yet mice still chewed threw our things. We had to throw many of them out. This was such a terrible experience!

Rating:

5.0

the only issue i had is there upper level storage units are up 6-7 stairs with no lift.

Rating:

1.0

Your facilities are priced way too high$169.00. We had to work around palettes to pull out our stuff. 2 years no mice. Last 6 month, dead mouse skeleton, mouse poop everywhere. Had to throw out stuff

Rating:

5.0

Professional

Rating:

3.0

No complaints about my service

Rating:

5.0

No waiting. Everything worked just as it was supposed. No hidden fees. Storage really was free for a month.

Rating:

5.0

Having storage unit was a great experience the help and and staff we're very helpful.

Rating:

2.0

My things were chewed on by mice, now the insurance wants me to put a price on items ice had for years and obviously cared enough about to put in storage. Mouse urine ,feces and poison on everything

Rating:

4.0

nice and clean. staff was friendly.

Rating:

5.0

This was my first time ever using a storage facility, and I must say that I'm so pleased with the experience, the staff is friendly and helpful and made me so comfortable and at ease. Awesome!

Rating:

5.0

Excellent staff, helpful. When a problem came up, it was generously corrected. Thank you!!

Rating:

3.0

I can’t really say because I’m not located at this spot

Rating:

2.0

The staff awesome. The facility has a rodent problem. I lost a few items due to the rodents. It could be maintained better. The employees do the best they can with what they are given to work.

Rating:

5.0

Great team...