Customer Reviews for U-Haul Moving & Storage of Forest Park

Rating:

5.0

An excellent service! My special thank to Sue! (Forest Park, IL) She was very helpful, knowledgeable, professional. Great experience!

Rating:

5.0

Great service with staff

Rating:

5.0

The older lady work is a great but honest sale provider

Rating:

5.0

No problems

Rating:

5.0

I booked my reservation on U-Haul,com, pretty easy 15 minute check in, and I was out the door Return was just as easy, pulled trailer to return area unhooked and gone Rental over!.......

Rating:

5.0

Four issues: 1) The location was far from my home. 2) The truck rented to me has bad gas mileage on the highway. I spent so much on gas for this trip. A lot more than other trips I've done. If I rent from U-Haul again, I will not use this type/model of truck again. 3) As I was driving and it was raining outside, there was a leak coming from the passenger side roof of the truck coming down through the seatbelt area and dripping on my wife. We had to stuff it with paper napkins so she would not get wet. 4) The truck specifies that it has 2 USB ports, but it doesn't at all. we had to purchase an adapter so we can charge our phone on our trip as well as use the GPS. Due to the inconvenience, I hope U-haul can credit us back some for the charge we paid for this trip.

Rating:

5.0

Nothing to improve on. My trailer was ready and in good shape, the employees were prompt and courteous.

Rating:

5.0

Fast, criendly, helpful, and knowledgeable. What more can you ask for?

Rating:

5.0

Convenient location very near my home. I will definitely use U-Haul in the future.

Rating:

2.0

I rent from this location rather frequently. This time was probably my last. Everything from start to finish was terrible. I do have on pending matter... personal property was damaged due to negligence. I filed a claim with your insurance company. Now I'm waiting to hear back. Hopefully your insurance company is better to work with and helps this location redeem itself. At this point, my expectations are low.

Rating:

5.0

Very efficient and helpful staff. Overall easy experience!

Rating:

4.0

The staff was great. It's hard to get into and out of the location with the driveway right on the corner of Harlem.

Rating:

5.0

everything good thanks

Rating:

2.0

Trailer needs minor gate repair to correct poor previous repair. Location chronically understaffed. Location difficult to access. Next closest actual UHaul is great, but this one is close.

Rating:

5.0

Prompt, friendly service. Everything went smoothly

Rating:

4.0

The staff members were friendly, helpful, and professional.

Rating:

5.0

Great customer service. No problems with the truck.

Rating:

4.0

Painless and fast.

Rating:

4.0

I have a loyal customer for many years I have always received excellent customer service.however my recent experience was not so good after returning the van I had rented and looking over the receipt I realized I was over charge on the insurance coverage I immediately call the store back but wasn’t able to reach them directly I got connected to an outside customer service after explaining everything to the gentleman he goes to questions me about everything he tells me that he doesn’t believe the person that help me made a mistake that it was my mistake for not going over the contract I the told him that I was given 3 choices of coverage which I chose the one that I always choose the more affordable one in my case he tells me to wait he’s gonna contact that store he then got back and told me I was not getting a refund cause it was my fault overall I am very dumb disappointed of the way the call was handle and it is sad that he even questioned my story

Rating:

5.0

El mejor servicio, rápido, confiable y seguro

Rating:

5.0

It was easy and quick to rent a truck in the afternoon and return it after hours, just dropping off the key in a safe box.

Rating:

4.0

It is ridiculous for the app to ask for a photo of the roof of a van, which is impossible to get - it's just too high up, then say that, because no photo was taken, if there is any damage it will be charged to me.

Rating:

3.0

The lady at the counter failed to let us know we couldn’t park in the lot. We left our car she called me 15 mins after we left to let us know we should come back or else our car might get blocked in. We came back and had to back track. I was really upset.

Rating:

5.0

Customer service was very helpful I had a small problem with one of the trucks I came back around and everyone was very helpful they make sure I was taking care of keep up the good work

Rating:

4.0

needs customer parking

Rating:

2.0

Due to proximity, I frequently rent from this location. If I had another practical option, I would use that instead. 1) The vehicles almost always smell of dead fish; I previously complained, and employees explained they receive all sorts of customers with all sorts of needs, implying some transport seafood for sale. 2) Sometimes, employees use the single disability parking spot despite not having legal authority. 3) When I once confronted employees of an illegally parked vehicle, they did not phone authorities to issue the posted $250 fine. I frequently feel my disability is disregarded by staff. It is demoralizing and makes me feel embarrassed.

Rating:

5.0

Excellent customer service

Rating:

5.0

Vehicle was clean and well maintained. U-Haul employee was very nice and got me checked in quickly. Return was so easy.

Rating:

5.0

Great customer service at this location.

Rating:

5.0

Pretty much the operation runs very smoothly

Rating:

1.0

When I got there, I had to park my car three blocks away on the street then I told the manager about it and he was very rude. I thought then when I got in the truck, it was dirty inside.

Rating:

5.0

The storage spaces are really small but overall experience was positive.

Rating:

5.0

Staff were very helpful, vehicle was pulled up and ready to go. All very smooth!

Rating:

5.0

Very good service. Keep it up!

Rating:

1.0

The woman that works here is always SO rude. I can’t stand it. I will definitely be driving further away to avoid having to deal with her horrible attitude.

Rating:

1.0

Don’t be charging people more than you are advertising

Rating:

5.0

I like the lady who works here, she is helpful and gives good advice

Rating:

5.0

Everything went well.

Rating:

5.0

Helpful staff. No waiting for pick up or return. Equipment in good working condition. Having to use my own phone to access the app o input my DL at the pickup registration (standing in front of the deck) was weird and unnecessary. Why force the customer to do that themselves? What if my phone was not working or if I left it at home?

Rating:

5.0

While you they did accommodate my needs. I don't like surprises. To have to purchase a receiver and ball to be able to use the trailer. Is kinda crazy. Then once it's hooked up. To need an adapter from the RV style 6 blade factory plug on my suburban to the 4 pin old boat trailer style was another surprise. They had used ones that other renters left behind so they let me borrow them which was awesome. But if they wouldn't have had them or allowed that. This review wouldn't be very positive. Customers are renting a trailer. Being potentially forced into having to purchase the receiver and ball and light plug adapter would cost me more than the actual rental. And they would be items I'd probably never need to use again. I think the rental should come with the items they provided me with at this location. It shouldn't be suggested to purchase them. Raise the rental price a few bucks include everything needed and if the extra pieces aren't returned then charge them. Just my thoughts. Everything was great and the guy doing the hook up was the best. He went out of his way to help.

Rating:

4.0

I ordered a furniture dolly but was given a hand dolly instead. Although the charge was removed from my bill when I returned the truck & explained the error, I would have benefitted from the equipment I ordered. Otherwise, very happy with the service.

Rating:

3.0

Get off the corner of Harlem Avenue

Rating:

5.0

A super nice worker there found my expensive headphones I left by mistake in the van I rented and ran after me to return them! I so appreciated that! This was Saturday 1/18 around 2:30 pm. I wished I had asked his name!

Rating:

5.0

If every customer is treated like me , you’re doing it right . This is my favorite place to rent U-Haul

Rating:

5.0

Quick & friendly customer service & hook up- Thank you

Rating:

5.0

Excellent customer service from all the representatives. I certainly wish you could open the fence in back if clients have to always walk there for parking.

Rating:

3.0

Renting a truck to someone in Chicago Winter weather with completely BALD TIRES IS A HORRIBLE THING TO DO A A BUSINESS!! My life is JUST AS IMPORTANT AS YOUR BUSINESS ANS GETTING MONEY! So Better! Safety FIRST

Rating:

4.0

Be more pleasant to customers.

Rating:

5.0

All was very good.

Rating:

4.0

The van I rented smelled of cleaning fluid so much it made my eyes water. Other than that everything worked our well.

Rating:

5.0

The guy was very friendly.

Rating:

4.0

Great staff, very friendly, helpful, kind and informative. The parking is why I gave it above average versus me giving it excellent.

Rating:

5.0

Really nice people working. Efficient process

Rating:

5.0

The truck itself was an older model although well maintained, made noises when I was turning. Two ladies working the morning of truck pickup were very kind and knowledgeable.

Rating:

3.0

If I didn't have to wait five minutes for someone to come out of the back to help me I would have rated it higher. I would rent from them again.

Rating:

5.0

Customer service was excellent. I use this location often to make many purchases. Staff is always pleasant and very helpful. 👍

Rating:

4.0

The left tail light on the trailer was very faint and could hardly be seen during the day or night. Your employee hooked up the trailer and looked at the lights in the daytime while I operated the turn signals and pumped the brakes. The trailer should not have gone out.

Rating:

5.0

I found the staff very helpful and friendly explaining to me how to rent a storage space, with many relevant tips and hints. My use of the storage base will be gradual, not an all-at-once move-in.

Rating:

5.0

We really appreciated personal attention given to us by the on-site representative who walked us through access to the unit.

Rating:

5.0

Very nice

Rating:

5.0

The staff was wonderful I really appreciate them threw my time of need I would recommend them too my family and friends thank you again I really appreciate you keep up the good work !!!

Rating:

5.0

I had a situation where I had to move faster than expected. I had to go in twice to figure out what the best options were for me. They were patient and helpful. I had to cancel some things and then buy some other things and they were able to help me skillfully. Great place and great people.

Rating:

2.0

Storage room door was not was showed for the sale. Door it not look secure the way it was put for the lock. Someone can easily break in. Especially for $244. Is crazy.

Rating:

4.0

Staff is good. The boxes good. The storage unit seemed low at 6 feet. The rat control box is a concern.

Rating:

5.0

Very Competent Customer Service Oriented Staff. I can’t believe how much UHAUL has grown. It is not my Parents uhaul. All needs met at each Location. Will review storage needs at a later time. Thx tho

Rating:

4.0

Facility lost my original reservation but Omar corrected the problem immediately!!

Rating:

2.0

Access to facility is poor. Renters are required to stop a lane of traffic to enter the building. My key card often did not work. In violation of the rental agreement, a renter was essentially living in a unit near mine. Conditions were unsanitary in these circumstances. There was the smell of urine. I waited weeks for staff to act. They did not. Staff finally acted when I was forced to complain with agitation. My unit's rent was increased every year until it was way out of line with the market. No loyalty to existing customers. Units are small and short. Generally unpleasant experience. But staff was friendly and nice.

Rating:

5.0

The code sent to me was recognized by the keypad but the door failed to open.

Rating:

4.0

Codes are sketchy for the big loading doors

Rating:

3.0

The storage unit cost to much for how much space was provided

Rating:

4.0

I am very pleased

Rating:

1.0

I had these units for 4 years and they didn’t wait for the payment

Rating:

5.0

All staff very helpful and courteous! We also appreciated having the free 1 month storage after our move. It gave us the extra time we needed to sort through our items. Thank you!

Rating:

4.0

The facility was mostly well-maintained and mostly clean, but not perfect. Occasionally, there were issues like the door not opening or closing, but a member of the staff always helped me out. There was one member who helped me a number of times, sometimes appearing right when I needed help. But, I did not get her name.

Rating:

5.0

I'm a repeat customer of U-Haul services that include storage rooms, moving pods and moving and will continue to do so in the future.

Rating:

3.0

Management is awesome although he wasn’t available on Sunday the lock that I purchased for my storage was too complicated to come off. I had to pay additional money for a locksmith to come out and drill the lack. There was no tools available for me to have staff break the lock open due to the fact that I lost my keys other than that everything went OK I did call Uhaul upon checking out.

Rating:

4.0

The 24/7 access card did not work at times. So I would have to wait the next business day to get access. My payments were set up for direct bill but I incurred fees and penalties for late payments in February. My account was opened on 01/29/23. I did not know there was no proration for billing. They offered to work with me on the charges when I called but they did not simply processed the fees and penalties with a double payment in March 2023.

Rating:

4.0

I have been using u haul for many years and will continue to do so and recommend them

Rating:

5.0

The woman helping me was fantastic. Had all the info. Very helpful.

Rating:

1.0

I felt disrespected as a customer. In opening my contract I was very specific in cost and due date. I was told by Mike Lopez that I had a month free and my first due date will be in December only to get an email in November informing me I’ve been locked out and charged a late fee only one day after my free month was up. I was also told we don’t charge a month in advance however if you do not charge a month and advance then how was I late when my free month was just over. I felt that offer was too good to be true in the first place and it turns out that I was right. If I were supposed to pay at the end of November that is what I should have been told when I asked the question at the signing of the contract, I tried contacting Mr. Lopez after the incident and never received a call back or email from him only excuses that he would not be in the office for a few weeks however there should have been some sort of manager who could have called me back. Needless to say I said it paid them their money and immediately removed my things from this company and I will never ever use their services again. The $19.95 rate on the truck is very inaccurate there is no way that you will get a truck for that amount and it was impossible for me to get a truck for a one-way moved to Matteson Illinois from Forest Park, I ended up having to pay for 50 extra miles to return the truck back to the opposite side of town. I’m owed money since I didn’t use the entire month and I’m expecting my prorated amount refunded just as quickly as Uhaul locked me out of my unit and charged me a late fee. BTW don’t waste your time calling corporate, I tried that as well and getting in touch with a human there is impossible. Dispute was resolved by me paying what they asked and removing my items but it’s very likely I would never use them again or recommend to anyone.

Rating:

2.0

The door hinges are broken and I called making my complaint and I was told they would contact me back and I've yet to hear a response

Rating:

3.0

I called and reserved a storage unit which ended up being way too small. The lady asked me questions about furniture I had even how many bedrooms which was two with king and queen size bedroom sets. I could barely put 1 bedroom in the unit she reserved for me therefore I had to shop around for another storage place which cost me more money and more money for the movers!!! I’m so disappointed. My move was the worst. Always check out the facility…The young man was very nice and understanding. He apologized and was helping me find some place else.

Rating:

5.0

The staff at U-Haul of Forest Park is very helpful, accommodating & friendly, I highly recommend this facility. The only minus for the location is that the main entrance is situated vey close to the busy intersection which can make it difficult to drive in and out. The storage entrance is further past the main entrance and is not as problematic.

Rating:

5.0

Great customer service from the two gentlemen working that day

Rating:

5.0

My 2 month storage experience was excellent. I accessed the site several times during that time and in all of my visits, I was the only vehicle in the facility. Very convenient. Staff was very courteous and the facility was extremley clean.

Rating:

5.0

Everyone I encountered helped to solve situations. Great communication as well

Rating:

1.0

I had to throw away half my things because of the general insect/ cockroach infestation and was told I wouldn’t be reimbursed.

Rating:

5.0

I was surprised on how easy the process was once I went to the facility to check in. Staff was very friendly and the check-in process for the storage unit took about 10 minutes.

Rating:

5.0

My care rep Mr. Nathaniel was curious, knowledgeable and efficient.

Rating:

5.0

Everyone was exceptionally helpful with me being handicapped.

Rating:

5.0

Nicole was very nice and helpful she took her time and explained everything to I think you guys need to give Nicole a raise and also Johnathan was very nice and helpful too he should get a raise too 😊 all the staff alone was very nice and helpful no one was mean or had attitude 😊😊😊

Rating:

5.0

Staff is always helpful

Rating:

5.0

The entire staff was professional easy move a.m. Mikey was awesome made it really convenient for easy move in

Rating:

5.0

The website was glitchy and difficult to use, and customer service over the phone was slow and useless. The staff at the facility made up for it, they were fast, friendly, and helpful.

Rating:

5.0

The facility and staff was above all. The staff was very accommodating, the process was fast and I felt that the staff was concerned about my needs.

Rating:

5.0

Excellent, Helpful, Fast, and Friendly Service.

Rating:

5.0

All staff is helpful and friendly. Will go back again if needed

Rating:

4.0

Nicole was a wonderful representation of superior customer service! I'd hire her in a heartbeat!!!! My only store negative: Please clear your phone lines. e.g Pick up the phone...I tried -two weeks to get through. Thank you.

Rating:

1.0

There’s a serious mouse infestation!! ABSOLUTELY DISGUSTING!!!! There was mouse droppings and pee all over my things! I had to throw away almost half of the things in my unit because they were completely ruined. And the price they were charging at this location was outrageous!!! I moved to a different uhaul location that’s way nicer and climate controlled for $80 less! Over all I was HIGHLY disappointed with the forest park location and WOULD NOT recommend anyone to go there.

Rating:

1.0

The storage facility smells so incredibly bad. I'm not sure if it's the smell of mice excrement or the smell of the poison trying to kill the mice, but either way it made me want to throw up every single time I went in there. Plus, now our belongings smell that same terrible smell now that we've taken them out, despite multiple cleanings. Furthermore, we had NO food whatsover, yet mice still chewed threw our things. We had to throw many of them out. This was such a terrible experience!

Rating:

5.0

the only issue i had is there upper level storage units are up 6-7 stairs with no lift.

Rating:

1.0

Your facilities are priced way too high$169.00. We had to work around palettes to pull out our stuff. 2 years no mice. Last 6 month, dead mouse skeleton, mouse poop everywhere. Had to throw out stuff

Rating:

5.0

Professional

Rating:

3.0

No complaints about my service

Rating:

5.0

No waiting. Everything worked just as it was supposed. No hidden fees. Storage really was free for a month.

Rating:

5.0

Having storage unit was a great experience the help and and staff we're very helpful.

Rating:

2.0

My things were chewed on by mice, now the insurance wants me to put a price on items ice had for years and obviously cared enough about to put in storage. Mouse urine ,feces and poison on everything

Rating:

4.0

nice and clean. staff was friendly.

Rating:

5.0

This was my first time ever using a storage facility, and I must say that I'm so pleased with the experience, the staff is friendly and helpful and made me so comfortable and at ease. Awesome!

Rating:

5.0

Excellent staff, helpful. When a problem came up, it was generously corrected. Thank you!!

Rating:

3.0

I can’t really say because I’m not located at this spot

Rating:

2.0

The staff awesome. The facility has a rodent problem. I lost a few items due to the rodents. It could be maintained better. The employees do the best they can with what they are given to work.

Rating:

5.0

Great team...