Started with over reserved but they gave us a bigger truck for the same price. They were fast and fdiendly
KELLY RCustomer Reviews for U-Haul Moving & Storage of Frankfort Square
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone is always professional, knowledgeable and friendly
CHRISTOPHER HVery helpful friendly Will definitely recommend you to people
THERESE LFrankfort Square has a very helpful and friendly staff
Joe NStaff were helpful and easy to deal with
louis fTruck dropoff was easy and without delays.
SCOTT SThe Frankfort Square location is very professional, helpful and reliable.
JOSEPH NService Women at the site was excellent. Quick and very efficient.
KATHLEEN FCustomer service was excellent
DANIEL KThe young man who assisted me had very good customer service. Keep up the good work!
KENYATTA RThe trailer door was not functioning
MUTASEM AWe received excellent customer service from every employee we interacted with at this location. Will definitely use them again.
JASON CSlow leak in driver side trailer , asked the employee for help , the compressor did not work , drive home put air I tire , 45. Mins into trio had to stop and add air and then added more air upon arrival —— same secnerio driving home … air I. Tire first thing 45 mins stop for air , added air before returning trailer , Sunday morning employee at the counter was wonderful help !! Trailer should be swept out before following customer pick up.. this trailers has gravel and dirt … staff is good at this location this round of rentals / equipment not so much
ROBERT DThe gentleman that took care of me went above and beyond. He is an asset to your company. He definitely deserves a raise and a higher position. Customer service is second to none. Thank you
DANIEL KSimple efficient ease to use. The staff member Jaylin at the Frankfurt Square location was excellent very professional and accommodating to help me. I recently had some medical conditions and he was able to help me out. I really want the extra mile return was easy and I will definitely. Use this location again.
GOLDIN WKeep up the good work, and pleasant customer service and attention to detail
TERENCE LGood friendly workers
DEAN CNothing!
TYRONE AEasy process
DONATO CNothing other than do the move for me. Everyone I worked with was great.
BRIAN PSolved a problem we had.
RICHARD KExcellent service. May God bless you, in Christ Jesus name.
Shanika Fnice team of people!
Joe NRight front tire the outside tread was bald it pulled too the right and when breaking the pedal was pulsating
ROBERT MEasy pickup, easy drop off. I wanted a printed receipt when I drop off but the printer was not working.
ROBERT BQuick great service
ROXANNE NThe ratcheting strap system was really dried out. It was hard to maneuver, and I had to spray it with PB blaster, but it’s still needs to be lubed up and maintained better but the person working the desk was very informative and helpful person.
MICHAEL MI know I had more gas in the truck than when I picked it up. I had to put even more fuel in it so I didn’t get a ridiculous charge. I believe word of mouth is still the best way to let people know of your experience. Thank you and have wonderful day.
Kevin LStaff was friendly and helpful during reservation process and assisting with hooking up the tow trailer we rented.
MICHAEL SBoth young men who helped me in and out were great
JAMES FWe only need the trailer for 24 hours but they still charge us for 5 days and would not even take it back early and give us a discount so they can rent it again.
John AThe overall experience was great . I will use again in the future
MARK BCustomer service to rent the vehicle was great. However, the vehicle felt unsafe to drive on the road. The brakes were basically non existent. The truck was in seriously need of an alignment or suspension repair because it pulled hard to the left. The steering wheel shook beyond the norm for a truck of that size (former dump truck driver). Honestly it felt like the wheels were going to fly off. If I wasn’t in such a hurry, I would’ve asked for my money back and returned the truck. What to improve? Inspect and repair your vehicles so they’re safe to drive. Until then, I will not recommend this account.
ANDRES R24 hour drop off was seamless, 24/7 WiFi at location did not work
KATELYN STo have someone else there with the new person until they understand what they are doing.
EUGENE Cvery nice and helpful group of people at this location
Joe NChrissy is remarkably talented. Thanks for having her as a team member. She is knowledgeable, intelligent, independent, interesting, processional, efficient and helpful!
TYSON FYour customer representatives are friendly and go above and beyond to support your customers. Renting from U-Haul has been worrying and hassle free. Thank you for a great business model.
ALEJANDRO PKeep up the Courteous and excellent service.
Alejandro PThe trailer had a terrible vibration on the driver side at speeds above 60 mph. It may be the tire had a broken belt or something else wrong with it. Please have this trailer checked out. I forgot to mention this issue when returning the trailer. The trailer was clean and from a visual perspective well maintained.
DOUGLAS RLong time U-Haul customer - first time at this location. Good job and looking forward to working with you.
JOSEPH NThe young man Jalen was extremely helpful, super nice and an awesome employee. We got a car dolly to use one way out of state and he found a drop off place less than a mile from our hotel. Thank you Jalen.
RODERICK WThe man working at the drop off location took care of everything. Very smooth.
John PVery friendly service and easy to get the supplies and truck that we needed. The only thing is that I had to run back to the store a few times, first to change the truck since they put the wrong one out for me, and second to get it unfrozen (no fault of their own). Maybe be a bit more organized when renting trucks, but overall a good experience.
TIMOTHY RNA
MONIQUE WTrailer lighting seemed to be an issue. Other than that I made it back without issue..
JOHN ONewer equipment
ANDRE LContinue to provide great service! I will use the location again.
PHYLLIS TIt was two nice young men working when I was there. Very helpful and professional.
JEFFREY M