Please look at the schedule and find the employee that was working at this location on Monday May 11 in the afternoon/evening. He was FANTASTIC. I shared that I was in a time crunch, and he hustled to help me solve my problem. I am specifically taking the time to complete this survey because of his efforts. My only regret is that I didn't ask for his name, because of the time issue.
Brian DCustomer Reviews for U-Haul Moving & Storage of Frankfort Square
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everyone's very accommodating always over the top
CHRISTOPHER HI had to uber there and back and pay for it since no parking there and wouldn’t even give me discount will never rent from this location
Jason TI had a really great experience. Jalen the customer rep was AMAZING! His professional demeanor and willingness to make sure our needs were met. I have no complaints. He's a great worker. I witnessed this with other customers he served as well.
Tiffany RNothing
CHRISTOPHER HService was excellent. Employees very friendly. The radio didn't work.
Julie NStaff was very helpful and friendly
Brandon CI was never told I couldn’t park on site while I rented the truck so I had to park down a busy road with no side walks at all gas station and walk back. I was also told the truck was full when I picked it up. I drove less than 50 miles and when I filled it up at the end I filled 8 gallons. I know I don’t use that much gas so I am paying for the previous person who rented it. Very disappointing experience.
Patrick MGreat location, friendly staff
CHRISTOPHER HThe staff was friendly and professional. I have no comments for improvement. Job well done!
Nina KAwesome customer service, very knowledgeable
CHRISTOPHER HYour service is excellent!! The equipment is first class. The staff very knowledgeable and professional. I will certainly be using this equipment for all my projects. The price…..Outstanding!!
elzie bThe employee was excellent. The front parking lot is small and hard to maneuver in, especially since I was renting a trailer.
Gregory SStaff is always great, friendly and knowledgeable.
CHRISTOPHER HGreat customer service very helpful and respectful.
Nestor Lthis team at Frankfort Square is TOP NOTCH
Joe NEverything was great
Harry BOne man on site...felt bad for the guy who was running the entire show but did a great job regardless!
JOHN HOver Charged me $23 for gas.
Keith MSuper smooth!
ADRIAN VKeep up the good work.
carl cNothing that I can think of
Jerome NService rep could be more knowledgeable and courteous. No parking at this location was inconvenient.
EDWARD HAll good, recommend
JOEL DNothing. Evidently someone read my feedback and the location representative pulled the vehicle out from the construction area to the front to make the pickup easier and safer.
ROBERT KThe man that took care of me at the Frankfort location was “very professional “
BRADLEY JOther than the build up going on now. Nothing
PAULO RThe customer service was very nice. They stayed in touch with me. This service was professional. It worked out great for me today. Just having to move things from one facility to another. There was some pre-damage on the truck that was not marked before I took it, but I pointed out at the moment I left with a video and pictures I would’ve liked to have seen marking there to let me know I didn’t do it if I would’ve never noticed it. I was in the car business for 30 years. I did thousands of appraisals on used cars so I caught it right away, but you might wanna just let the customers know before they take it that they know that in advance. Are other than that the people were very nice. The service was great and I dropped the vehicle off in about seven hours after I took it.
CINDA RHave the rental truck closer to the office, away from the temporary construction fencing when it’s close to a scheduled pick up time. With the construction at this location backing the vehicle out right next to a construction fence exponentially increases the likelihood of hitting it. Equipment was very tightly parked.
ROBERT Kthe Frankfort Square location always does a great job!
JOSEPH NI have no issues to report, the employees were kind and respectful.
PATRICK RHello, I am writing regarding the U-Haul van I rented today. Unfortunately, the vehicle’s heating system was not functioning properly. Despite setting the heat to the highest level, it continued to blow cold air throughout my rental period. I paid $120.00 for this rental and expected the vehicle to be in proper working condition, especially considering the cold weather. The lack of heat caused significant discomfort and inconvenience and did not meet the standard of service I anticipated. Due to this issue, I am requesting a reasonable discount or partial refund for this rental. I believe this is fair given that the equipment was not fully operational as promised. Please let me know how this matter will be resolved. I appreciate your prompt attention to this issue. Sincerely, Danielle Whitfield
DANIELLE WThe gentleman who took care of me is a asset to the company
DANIEL KThe overall place is fine. Need clear information regarding where the office located during construction before you have to get out the car.
CASSANDRA JManagement and staff were great.
RANDALL RGreat custumer services
JESUS Cmessy location overall. had a 7 am pickup for a 26 ft truck. I was given the only snow and ice covered truck with no brush or scraper available. it was cold out but worker did nothing, barley came out to point out where the truck was . when I dropped the truck off no one checked the truck in just said they would email receipt. when I got the receipt the price went up by 10 dollars 49.99. I originally rented a 20 ft truck and rep called me and said they wouldn't have a 20 and would give me a 26 foot for the same quoted price 39.99. newer location very disappointing
MICHAEL SHad to wait when I turned in my truck only to be told receipt would be sent to me .Had to wait nearly 6 hours before it was sent to me .No one I spoke to was of any help .finnaly called store back with no explanation .on top of that from the start my reservation kept getting changed until it got put back to original location.no explanation from anyone .i have never experienced this type of horrible customer service ever .i will never use uhaul again unless manager or someone ‘important’can help explain this to me!!!!!!
BILL NLocation looks like it will be great. Looks like it is still being renovated. I will definitely be using this facility again. Both people that helped me with pickup and drop off were awesome. Looking forward to seeing this place fully built.
MICHAEL BEverything was set up and ready as I expected. The staff member handling our order was very nice, professional and very knowledgeable as well as helpful.
Daniel RStaff is awesome, helpful and knowledgeable
CHRISTOPHER HThe team at the local U-Haul are very friendly and helpful, UHAUL as a company has lost our Corporate account, your inability to have what is reserved - WEEKS IN ADVANCE - never fails!!
Ryan WEverything was great. Customer service was amazing too. First time renting with U-Haul to pick up furniture that was too big for my car and was a great experience book that same day. Customer service was on point. It was just excellent. It was an easy three hour rental and return.
Lori Rnice group of guys at this location
JOSEPH NCould not get the trailer door open. The rails were completely rusted and dry. I had to work on the door for 30 minutes to get it open so I could lube the rollers and rails. Maintaince on this trailer was very much lacking. Plus the location had VERY little choices of trailers to choose from. The staff was excellent.
MICHAEL SGreat service from picking up the truck to returning. it.
CURTIS MEasy to reserve online and to pick up and return truck
Joseph MDark and poorly lit
Timothy BThe customer service representative at this location is knowledgeable, professional, and proficient. He handled my rental with ease. 10 out of 10!
PAMELA WQuick and easy to rent online, go to store and pickup the truck! Easy return too! Just drop off after cleaning the bed out. Customer service agent was friendly and helpful in the process of checkout and return.
Brian REmployees are great!!
JANICE CGood customer service and responsive when I had a load of questions due to the importance of this rental going smoothly. Truck did what I need it to, haul a suburban 200 miles.
Kim TIt was quick and easy to do business. The two young men there were efficient and professional. Thank you.
LLONA LEveryone friendly, helpful and informative
CHRISTOPHER HGood service
EYAD BEveryone is very nice and professional
CHRISTOPHER HEasy to get to. Service was great
JOHN KGreat service and pick up and drop off by the employee on site. I will pick up here again in the future.
CLINTON K