Customer Reviews for U-Haul Moving & Storage of Gaithersburg

Rating:

5.0

From my experience nothing at all everything was A OKAY!!!

Rating:

5.0

Staff was extremely helpful especially with helping me with getting the trailer in the proper place. They took care of everything and made it so I did not have to do anything.

Rating:

5.0

Peopl

Rating:

5.0

This truck is DANGEROUS! The brakes need to be looked at as well as the steering alignment and suspension. It took a lot of effort to keep this truck straight, in the lane when driving. This vehicle needs to be removed from the line-up and repaired asap! Good thing I went less than 20miles with this thing.

Rating:

5.0

Amazing experience, from the customer service to the installation, the tech even estimated when it would be ready to the minute! Thank you for a great experience!

Rating:

5.0

I have rented from u-haul may times and this is, without a doubt, the best, cleanest and most organized location that I have rented from. I literally drive out of my way to use this location.

Rating:

1.0

Charged me for a whole day for few hours only after the rental period.

Rating:

5.0

I answered "NO" the recommendation question largely because of equipment rental cost. I rented the same 5'X9' trailer with ramp trailer in Newport News, VA to Gaithersburg, MD for $82.00, yet the reverse rental cost was nearly DOUBLE! It wasn't explained to me as to why the rental cost was increased as I'm left to discern this was market pricing, is it?

Rating:

5.0

This has been my best experience renting a vehicle or trailer ever. The equipment was clean and accessible and there was employee assistance both in the delivery and return. A very friendly staff. Kiddos to them and management of that location for a great experience.

Rating:

5.0

Good service

Rating:

5.0

Excellent customer service

Rating:

5.0

Excellent customer service by the front ladies. Equipment is always good to go and well maintained.

Rating:

5.0

Improve? Nothing! Keep the staff and retain them. This was the smoothest transaction of all time.

Rating:

5.0

Excellent service provider and customer service.

Rating:

5.0

Great customer service

Rating:

4.0

Right front headlight was out on the TM I rented, but the vehicle served me well for my need. Jonathan runs a good store and maintains it well. Showroom is clean and orderly and all trucks are parked neatly throughout the lot.

Rating:

4.0

Reservation was easy to make and pick up. Our truck was clean and in good shape but did smell faintly of cigarette smoke. We rented an auto tow as well. After getting the car on and ready to leave for our trip we noticed that one of the rear tires was extremely low. Filled it up without issues (no leak) but frustrating that the tow was given to us in that state. Added more time to our journey and could have been a safety issue if we didn’t catch it.

Rating:

4.0

Online check-in was very efficient. The facility is extremely clean and well-maintained.

Rating:

5.0

Muy buen servicio estoy satisfecho con la atención muchas gracias

Rating:

5.0

Best U-Haul place ever

Rating:

4.0

When we dropped off the 5x8 trailer in Indianapolis the trailers ID number was not on the receipt I recieved from the gaithersburgh. Other than that service was GREAT.

Rating:

4.0

I really don’t know

Rating:

5.0

The app is not easy to navigate it takes too long to get it.

Rating:

5.0

Manager and his staff were excellent during pick up and drop off of the truck. I will continue to use this location for rentals in the future

Rating:

5.0

This is the second time renting from U-Haul, the store and employees are excellent. BUT the trucks need good working windshield wipers. This is a safety issue especially with drivers unfamiliar with these rental trucks.

Rating:

4.0

The vehicle’s cabin was dirty - spills in the cupholder, trash under seats. The gas tak was impossible to fill- the hose on three different gas stations kept shutting off so each time I had the patience to pump a gallon or two max.

Rating:

5.0

I find it hard to think of anything. The process was simple and efficient. Everyone I met was peasant and helpful. Hard to improve on what, for me, was a pretty near perfect experience.

Rating:

5.0

Great service - no problems.

Rating:

5.0

Nothing good people

Rating:

4.0

The glass inside the cab needed cleaning - windshield and side doors glass. Otherwise it was very clean.

Rating:

3.0

The entrance to the store was not leveled. It was hard to drag the cart in and out.

Rating:

5.0

Nice service

Rating:

5.0

Excelente servicio

Rating:

5.0

Lady at the register wasn’t friendly at all. Poor customer service skills. Other than that, I got what I needed. Thank you,

Rating:

5.0

For me it was excellent no complaints

Rating:

3.0

Elevator was not working and it was hard to move

Rating:

5.0

Great quick service!

Rating:

5.0

The staff at this location are always courteous and efficient. They seem to work well together which makes for a great customer experience. However, my rental window was 5pm-9pm and the truck I rented did not have functioning headlights. I had to drive in the dark terrified about being pulled over or not being seen on the road. Luckily my move was local but I couldn’t imagine what would happen if I had a long distance to travel. Dropping the truck off after hours was also a breeze. The Uhaul app made returning the truck very easy. I had a completed transaction report within 1 hour of the next business day. Overall very pleasant experience.

Rating:

3.0

The lady there I felt racially profiled me by taking ok tires of my license on her personal IPhone. In the past she would look at it. And now it seems she’s taking the liberty to take pictures. I can’t shake the feeling it’s because she’s an Asian older woman and I am a Hispanic grown male. I let her know it seemed odd. Because I’ve come here and talked to her several times(she was always rude). But I don’t recall her taking pictures of my license with her personal iPhone(I am sure she’ll say otherwise). It just seemed odd. I felt I was also over priced for 3 days. I really used the vehicle for 2 days since the van was parked most of the time. Tank was full. And I used the van for no more than 15-40 minutes for a couple of rides to pick up some personal items. The van is in great shape. 300$ just for that seems unreasonable.

Rating:

5.0

My sofa was wet because the interior of the truck had ice from the ceiling.

Rating:

5.0

Y’all are always so great!

Rating:

5.0

The only thing I can think of is to have a person assist with loading and unloading of equipment (trailer in my case). I didn't need assistance but that is the only thing I can think of that would have added value to the experience. I am pleased that by returning equipment early I was not charged for the days in the contract but charged for days actually using the equipment.

Rating:

4.0

I think I was charged for more miles than I should be, and also the rate I booked for was $0.79 per miles but was charged for $0.99. Thanks.

Rating:

1.0

Have used this location for over a decade because it's close but have historically experienced POOR customer service. Workers are slow and do not care about long lines or making customers wait. They are low energy and not friendly at all. Came here the other day for a 9' van. Plenty of new vans outside yet the woman went out of her way to give us an old van. Probably the oldest on the lot because it was parked in the corner with a large advertisement sign for can share that covered the full windshield. When she went past all of the keys to select the ones hung in the very back...I wondered why. Not sure how they make selection for equipment but can't help to think she racially profiled us. When we came back in to ask for a newer truck, she then gave us a new truck that was literally parked in front of a barrier and right space that would be hard to get out of. Luckily my husband is an amazing driver and her ploy to get back at us for requesting a new truck failed. Each of these employees hate their jobs...low energy, slow and rude for taking their slow time with everything while there's a long line. Self checkout and self service rental does not work either so why is it advertised prominently? Awful service for over a decade is crazy! Each time I go back, I am hoping it will be different but perhaps they bank on customers like me that keep enduring this and giving them business.

Rating:

1.0

The trailer is dirty with mud inside and out, the attendant made me attach the trailer to my car, even though I have no experience in attaching trailers, the trailer lights were not working properly, I went to another state with the trailer turned off because there were no lights, horrible service.

Rating:

5.0

overall everything was great! The only thing I would ask for next time is to walk through with the employees before pick up and not to just had keys to the customer to pick up the box vans on there own. Other than that all employees were very professional and polite thank you. I will be using this location in the future

Rating:

5.0

Great Experience

Rating:

1.0

The items I stored were covered in mice urine and feces. COMPLETELY COVERED. I find this completely unacceptable.

Rating:

4.0

I had some questions about the Safe Plus extra insurance, but the service reps did not have any information. The young girl who processed my ticket yesterday morning was especially uninformed, nor did she seem to care. Another representative took over.

Rating:

1.0

I do not recommend using uhual. This place was dirty I had to trash about 90% of my items due to being infested with mice and received poor service from the staff. They provided the bare minimum as far as help. They were rude and gave attitude while trying to find a solution.

Rating:

4.0

Amazing

Rating:

5.0

Very nice and professional agents

Rating:

5.0

Jonathan the manager is very friendly and helpful along with his staff.

Rating:

5.0

Adding an additional push cart would make the move in easier.

Rating:

3.0

Not sure what or why the employees are there. As a customer, you’re supposed to check in/ pick up truck on your phone: they don’t really help w that. Next they actually do help w checking into your storage unit, but show you where it is. They just point to it on a paper.

Rating:

4.0

Lift had issues

Rating:

4.0

Difficult to get in contact with a representative when calling in the morning. But... Cheers,

Rating:

4.0

The only thing is that I complained about mice being in my unit about 2 months ago. There was tons of mice droppings everywhere and 1/2 of my shoes were chewed through as well as some of my sons belongings. I get it, mice come and go especially with the weather changes. However, it’s annoying as my items were destroyed being stored in it.

Rating:

1.0

Terrible access to the storage units- there wasn’t even a ramp to use for the carts to move things in and out of the facility. In addition, there was water damage to some of my belongings in the unit- the worst part is these are family photos so not something that can be monetarily replaced. Horribly overpriced! I was paying $100 a month for basically a closet. The SAME unit in Ohio I reserved for my daughter’s belongings only cost me $35/month. I know it depends on where you are, but triple the cost is absurd. I will not recommend and in fact will tell people to go anywhere else. The whole set up is a disaster.

Rating:

3.0

I checked off 'No' for 'Was the facility clean and well maintained?'; however, I answered this thinking of the facility, itself. The store area was well-kept up and clean, the storage unit area was emptied out upon arrival and there was no trash lying around, in or outside. BUT, the film from the pest control spray was sticky and lined out several inches from the edge of the storage units doors. Also when moving things in and out of the storage units, people have to be very careful NOT to put items down in the area where the film of pest control spray is- as it not only sticks on the items but is also toxic to us. This film of sticky somewhat dried-up liquid was not easy to avoid. Also, when 'checking in' to the unit, I specifically asked if mice were in the units (after reading some of the reviews online). The U-Haul employee told me "NO, No, we don't have any mice here. We keep up on everything and don't have any." This employee tried to assure me further, by stating that the mouse traps are in each unit just because by law they have to be and then stated AGAIN that "We don't have any mice here." After just a few days of putting things in the unit, not only did we see a mouse droppings in the unit, but also we saw mouse droppings on the floor in the storage unit main area. Seems like it'd be best to tell the truth and be more professional by stating that all storage facilities probably have mice and it's just the area we are in (as an employee at ANOTHER storage facility later told me).

Rating:

4.0

My experience was excellent. The only rub was the alarm going off on occasion after we had been in the building and shocking us. My spouse refused to go to the unit after her first experience with the alarm.

Rating:

3.0

Overall, The facility was above average. The facility was clean on the outside and in the halls/alley, it was convenient coz it had an elevator and the facility was air conditioned. The only downside we experienced was that there were lots of rat droppings in the storage unit assigned to us . Good thing we brought our broom, so we were able to sweep the droppings and clear the unit before we utilized it However, in less than a month that we had the storage, we found mice droppings again in our unit.luckily , we didn’t have any consumables among our stuff in the storage.

Rating:

5.0

Jonathan the store manager was awesome and a great representative of your company!

Rating:

5.0

Great staff. They did excellent work.

Rating:

4.0

The only downside was that the U-Haul truck, 15 foot, took a lot of gas money for a not so long distance

Rating:

5.0

I accidentally locked my lock, but the door was still partly opened by mistake. Someone who worked there noticed and called me. And also put another lock on it since I could not get to the unit because I was out of town. I was grateful they noticed, called, and solved the problem.

Rating:

5.0

Everything was nice and it was good to have the one month free, as I only needed the storage for two weeks! Thanks again U-Haul!

Rating:

2.0

You have a rat infestation problem! That alarm that goes off frequently is CRAZY! Ear piercing noise and does NOTHING but torture the people inside the building.

Rating:

4.0

Elsa was very helpful.

Rating:

3.0

On move in day, there was only one cart available. It was a mattress cart. I needed something to put boxes on. The floor at the entrance wasn’t smooth. The floor seemed like it was missing a door jamb. There was an approximate 1 inch ledge I had to push the cart over to get inside. I was by myself and I wasn’t able to push the cart over the lip so I had to leave the cart inside and carry my stuff inside to the cart. I was not expecting it to be so difficult to unload the cargo van. It was full. I hope there is another loading dock for the building in the front. I can’t recommend this storage place after the nightmare experience I had on an over 90 degree day. The staff is very friendly and the showroom is impressive, so I was extremely disappointed about the hurdles I had to overcome justo get my stuff into the unit. It was very clean and I really appreciated the air conditioning.

Rating:

2.0

I thought it would be convenient being an outside storage but unfortunately that whole area is where vans are stored and near equipment returns so once I moved items in and it was always a task and time consuming to get trucks or vans out of the way in order to access my unit. There were times I had to park on the side and walk up because of overnight returns and even times where I just left because it would take about 30 min for them to clear my storage. Most of the staff were very helpful and pleasant especially Ms. Lee but i just think it’s a waste of time and bad business to have that area blocked 90% of the time but offer it to people.

Rating:

5.0

Jonathan was flexible and very helpful! Thank you.

Rating:

5.0

Staff was always courteous,helpful and easy to work with. Very clean facility. Always . No complaints at all .

Rating:

4.0

Be hind all the trucks It needs to be more secure . We were there in the dark , when we first checked in and folks were wandering the lot , trying to enter facility

Rating:

2.0

Perdieron mis pesas

Rating:

5.0

Kirvin was the person who set me up and was super helpful, respectful and patient while I was going through a tough emergency and he worked well with me to make sure I reserved my storage unit and the process was smooth and easy. Also the GM Jonathan was super helpful and responsive when I had to call him after hours for a quick fix. I appreciate the team at the location. They deserve a raise.💯

Rating:

5.0

Excellent Customer Service and Friendly staff

Rating:

5.0

Very attentive and helpful staff/crew! Thank you for taking such good care of my things! All the best!

Rating:

2.0

Staff not friendly and disorganized.

Rating:

5.0

The associate helping me was very professional and very helpful.

Rating:

5.0

Great support from Jonathan and his staff. Quick and efficient service! Thank you for an awesome first Uhaul experience for both moving and storage.

Rating:

4.0

The door of the storage unit was never in good shape. It was very hard to get the door opened and closed.

Rating:

2.0

The restrooms are always dirty P all over the floor and there was never soap or toilet paper. As well as roaches coming in and out of the electrical socket of the bathrooms. There were tons of mice. Majority of my clothes bins were filled with mice poop and boxes of items were tore up from mice as well. Overall very dissatisfied with everything especially with the one lady at the front she was very unhelpful lack of communication and overall was just very rude. I would not recommend this storage to anyone. I have used storage for many years and this one by far is the worst one I have used

Rating:

2.0

Your accounting system is poor. You attempted to charge me 3X’s for a unit I had vacated and after repeated attempts of mine to correct YOUR mistake you THEN attempted to not only charge me for a rental I vacated but ADD a late charge. That could be construed as harassment and is illegal. It took me calling National HQ after a 1AM (1252 SUNDAY) email from you to correct the situation. I am still unsure of the status but have blocked you from my VISA acct. I will not be seeking anything but neither will I be recommending your particular facility to anyone. Resolution of issue HAS NOTHING TO DO WITH my experience with your business.

Rating:

5.0

Clean facility and helpful staff!

Rating:

5.0

.

Rating:

2.0

Totally Unsatisfying Experience I Would Recommend Public Storage And Or Extra Storage Before Uhaul My Total Experience Down To Management And District Manager Terrible

Rating:

5.0

Very helpful and courteous staff!

Rating:

5.0

Excellent service!

Rating:

5.0

Very good service

Rating:

5.0

The staff is very professional and courteous

Rating:

5.0

Very good

Rating:

3.0

I feel like a rep should have escorted me to the unit for the first time. Had to load up then go back and purchase a lock , which I wanted to do in the beginning. However the rep said no. It could have saved me time

Rating:

5.0

Thank you!!

Rating:

5.0

The staff is very professional

Rating:

5.0

My only complaint is that the 24 hour system does not work at this location. Unless you are inside before they close at 7PM or 8PM, you do not have access to your unit.

Rating:

5.0

Clean, efficient storage. I would recommend to friends

Rating:

3.0

I been doing business with uhaul for many years but my experience at this location 8501 Snoffer School Rd was not pleasant especially dealing with Pham the Associate that dealt with me. She turned me off. Though I will continue to do business with uhaul.

Rating:

2.0

Customer service could be a lot better. I heard a lot of No’s and had to do things myself. SMH.

Rating:

5.0

Very nice facility, the equipment at the loading dock was very helpful to move what I needed.

Rating:

4.0

I wish that I could have accessed my unit outside of the office hours. It was difficult to retrieve my items during the work week.

Rating:

5.0

Our contents were kept safe, clean, and secure for many years. We highly recommend this U-Haul location.

Rating:

5.0

The best keep up to good work

Rating:

5.0

Was great except that the hours started on the building (specifically the early morning time) are not the actual hours.

Rating:

5.0

Accommodations were made and changed quickly and much to our satisfaction

Rating:

1.0

The Manager Has Poor Customer Service As Well As His Employee’s My Question And Concerns Went Unanswered This Is Going To Be My Last Time Dealing With Uhaul. I Would Like To Speak To Someone That Over See’s The Property because My Move In Experience Was Horrible

Rating:

1.0

I had a first month free storage available and was ready to activate it but the young guy there decided to just randomly charge my card i keep on file without authorization or signature $235 !!!! When i explained I had the 1st month free he froze up and the young lady there did a refund/reimbursement but that can take up to 3 days ! I was so frustrated with the lack of consideration those funds werent meant to be taken out which puts me in an overdraft situation and tight space for this week. I love Uhaul but this mistake was huge

Rating:

1.0

I was assigned the upper level. The elevator was not working at all u-Associates asked me to use the stairs instead of the elevator to move my belongings to the second floor which was impossible and tedious. This u-Haul location is by far the worst in the US I wouldn't recommend anyone to do business with them. The workers are very disrespectful and very racists .

Rating:

5.0

It’s the best one!

Rating:

5.0

The young lady handling my account was really pleasant and competent. I felt absolutely no pressure during the process. I hope everyone else is like her.

Rating:

4.0

vehicles were parked in front of my unit many times.

Rating:

4.0

The only minor problem was finding out I only had access to my unit during store hours and not from 5am - 10pm. However, it is not the biggest inconvenience and the staff was great at explaining everything when I moved in.

Rating:

3.0

It was not communicated with me at the time that I began my rental that there were issues with the alarm system and that I would not be able to access my unit after hours. The manager was helpful getting in, but we only got ahold of him after about 20 minutes of calling. If this information would’ve been provided at check in, I would’ve been aware that I could not access the unit after 7 and would not have driven 2 hours to access my items. After this issue, I immediately removed everything and checked out to not deal with the hassle.

Rating:

3.0

Exelent

Rating:

2.0

The staff did help to get the storage. Access card didn’t work and the unit was the dirtiest one I have ever seen. Also there was mice droppings everywhere in the unit. I borrowed broom and swept the unit myself before I could move in. Notified the staff and they didn’t care, there was no response or apologies.

Rating:

1.0

Staff was rude. The kid who works there has no idea what hes doing and no one seems to care. Some of the things that were you placed your walk on or damaged badly. On top of that the kid who worked there does not know how to use the computer whatsoever because we asked him for the closest store unit near the door and he gave us One Furthest away from the door saying that that was the only one available in that building but when we got there there was a literally 3 right next to the door.

Rating:

5.0

All good…front desk staff made it easy

Rating:

4.0

Extend hours for access

Rating:

5.0

I have been a long time renter at this facility. (10years). It's always been clean and well maintained. Customer service has been helpful whenever I had an issue. Please do not publish these comments anywhere.

Rating:

4.0

It was amazing

Rating:

5.0

Truly Professionals!!!

Rating:

5.0

We have been customer since 2013 And are pleased with the service we have received.

Rating:

3.0

You need more people assistring customers.There was a very long line by the time I was finished even though the person helping me was also multi taksing with others at the same time. I was not able to get into the locker I rented since I did not have anything to cut the temporary plastic lock on it. I was not told about this and no one was there. So I need to go back today with a scissor and do this. Please fix your survey and add a third answer. I cannot say whether or not the locker was clean since I have not been able to see it as explained above. Forcing me to answer these questions with a yea or no is making me provide a negative answer when it might not be correct so I can finish this survey.

Rating:

5.0

Good experience, I recomend this Uhaul facility

Rating:

5.0

Jonathon Flores (the manager of this location) was very professional and hospitable. He was always helpful and made the process so much easier. He deserves a raise and recognition. I will recommend this location to family and friends.

Rating:

4.0

High prices for the space provided.

Rating:

4.0

Facility was clean and easy to access! Staff was knowledgeable and friendly. Only wish there was a couple more to help move the line along because it usually would get busy in the office area.

Rating:

5.0

N/A

Rating:

4.0

Too much activity from my former 1280 storage.

Rating:

5.0

Facilities were well maintained and clean. Access and security a plus. No bad encounters. I would recommend.

Rating:

4.0

Had to hook up trailer myself on pickup and drop off, trailer had no parking brakes and could not be secured safely. Never had to hook or unhook trailer myself before.

Rating:

5.0

Thank you for managing and running a customer service oriented business.

Rating:

4.0

Wish the storage access was open later.

Rating:

5.0

There is ample parking for your personal vehicle. They were out of furniture dollies for rental, but they did have them for sale.

Rating:

3.0

When closing my account the associate didn’t know how to close the unintended account. He should’ve been trained

Rating:

5.0

Always clean and always secure. I rented from here for many years and aside from the yearly nominal rent increase (went up about $5 per month each year), I thoroughly enjoyed this location. It was VERY clean, always, with easy access, parking, and available carts for toting belongings from the unit to the loading dock. We moved, and that's the only reason I closed out my rental here.

Rating:

5.0

The staff was very flexible and helpful. We needed to upgrade to a larger space and they handled everything smoothly. Good technology interface also helped.

Rating:

1.0

I was given a storage room that was already occupied! So when my movers went to move my items in the storage unit, they couldn’t. The office was closed and their manager’s 24 hour emergency number kept going to voicemail. Horrible experience ever! Now I have a uhaul truck full of my items sitting outside of my apartment building. Be sure to check your unit BEFORE you decide to move in after hours!

Rating:

3.0

My only concern is that I went to the facility after reserving a non-air conditioned unit. When she asked me what did I want I said a non-air conditioned unit. The lady behind the counter then proceeded to give me what I now realize is an air conditioning unit. The items that I'm storing do not require air conditioning. She has therefore double the price of what I have to pay monthly which increases the chance that I might not be able to pay. I was trying to get a unit that I'm sure that I could afford every month. Why she decided to give me whatever unit she wanted confuses me. The reason I went to that facility is because I went to my U-Haul account first and checked locations where I can find a non-air conditioning unit on the first floor. I don't want to ride elevators so I wanted the first floor and I don't need air conditioning. The ad also said something about a month free which she first confirmed then later told me oh my manager says that only applies if you had a one-way U-Haul rental.

Rating:

5.0

Using this location for years and no problem st all

Rating:

5.0

The staff was friendly and ready to answer my questions. This is a great place to rent a storage unit.

Rating:

4.0

Alarm kept on going off non stop

Rating:

4.0

I takes forever for anyone to answer the phone. Some staff member ( female person) was very rude... not polite . The others were very professional and pleasant.

Rating:

4.0

Corporate customer service was incredibly helpful throughout my experience.

Rating:

4.0

I think we should have access at any time without being charged extra. And the key pad needs to be repaired so the alarm won't go off.

Rating:

5.0

Made my storage easy,. just got a notice for a late charge on the storage unit 2170. I was told not to pay anything if I vacated the unit before the 5th of the month. Jonathan told me not to pay anything if I was moving out. I will disregard the late notice. Please correct your error.

Rating:

1.0

The system was down on Sunday when I went to return the van. Had to leave the van overnight and came by the next morning at 9AM and had to wait for an hour because there was only one person helping the couple in front of me who was having some problems with the storage unit who eventually left to go to another storage facility. So I could finally unload the van into the storage unit and I missed a job that I had to be at on Monday morning because of this. I would like to get the 2nd month free because of the inconvenience.

Rating:

5.0

I selected no for access because if I have a entry card and a key for my lock, I should be able to load or get something from my space anytime I need. Also, must do something about alarm that sounds every time I use my space.

Rating:

5.0

Well run store.

Rating:

5.0

good customer service

Rating:

5.0

The U Haul staff was always friendly and helpful. Sometimes the lines were long but I believe they were trying to provide the best service to the customers. The storage facility was clean and spotless and carts were readily available. The area where people would leave their no-longer wanted items was promptly cleared out whether by U Haul staff or folks' new treasure. This U Haul facility is a pleasant place to store your items. Just be sure to swipe your card before opening your storage space to prevent the alarm from going off.

Rating:

5.0

Natalie was fantastic to work with in every aspect of my turning in of a trailer rented in another State, and rental of an inside storage unit. Jonathan Flores, the General Manager, was very cooperative and agreed to my requests which I presented to Natalie.

Rating:

3.0

Once i was charged for one year in Advance,ended up over drawing my Account. The pricing was right at the Start, but kept on increasing the monthly rent from $89.00 to $109.00 that's the reason i Pulled Off.

Rating:

4.0

My issues was the constant raise in prices.

Rating:

5.0

Jhonathan the manager a top full resources guy

Rating:

5.0

Eric knows his job. He took extra time to explain the rates, unit sizes, and walked me through the procedure. Very experienced and friendly. He made everything easier for me.

Rating:

5.0

Dexter was very professional, knowledgeable and informative! I completed a one day trip and Dexter made my move-in storage process easy! He is truly an asset to U-Haul , thanks again Dexter!!

Rating:

1.0

I requested a refund of a late fee in July. The location manager apparently issued a VIP certificate that I never learned about. I followed up with him 3 or 4 times without a response. He still hasn’t responded to me. I had to email service@uhaul.com to get it credited to my account. Lastly, I was told by an employee staffing the office front desk that we had to access our storage units during office hours even though the posted access hours are outside office hours! Had they posted that information somewhere, that would have saved me a late night trip to the facility when I couldn’t access my unit!

Rating:

3.0

Terrible customer service. The Hispanics (the 2 Southamerican-probably Bolivians) working outside are rude and unhelpful. The lady who closed the account also rude.

Rating:

5.0

Dexter, the front desk person was extremely helpful,He helped us find a unit that suited our needs, He took.his time to explain everything to us and how storage facilities worked.In addition, there were plenty of carts of different sizes to move the things to store. The unit was clean and ready to use. A tiring job made much easier.

Rating:

5.0

Keili was great, very helpful knew everything she give her gm

Rating:

5.0

24 hour Access was suspended

Rating:

3.0

While I’m happy with the service , I’m very disappointed that on my move in a employee car was blocking my unit , I went inside and wait 20 minutes to let someone know about it , later that day in the afternoon I came back and again a different car was there , and today Sunday 06/28 at 11:30 am I came back again and it’s blocked , I can’t be going to ask someone to move their car all the time I visit my unit , and I see plenty of parking space available , why ? Next time I won’t notify and if I damage a car I won’t take responsibility , please respect that no everyone has the time to wait until move their cars . Very bad if this is continue I will have to find another place to store my stuff .

Rating:

2.0

We had used UHAUL to store some items from our home temporarily while we had our house on the market. The 1st storage unit we had was at the back of the building and had a water leak. Thankfully, I had stuff in rubber tubs and nothing was damaged. However, UHAUL did not seem to care. I asked for a different unit and there were none available, so I suggested a larger unit for the same rate. The check in process and dealing with people working there is extremely SLOW. If you plan to go into the office, be prepared to wait or be in there for at least 30 minutes until you speak to someone. I would not use this facility again or recommend that anyone else does.

Rating:

3.0

The person who helped me has a very bad attitude and manners.

Rating:

4.0

Met our needs

Rating:

5.0

The staff were very friendly and welcoming. I would recommend to friends and family!

Rating:

5.0

Keri was of great help

Rating:

5.0

All good along the "way". Thank you.

Rating:

5.0

Excelent

Rating:

5.0

Jordan assisted me and provided excellent customer service. He was knowledgeable, informative, good attitude, & pleasant. Overall, I like this facility and the various options; I hope alarms wrk soon.

Rating:

5.0

Jordan was especially helpful

Rating:

5.0

Every little issue was patiently and kindly resolved by personnel. We've rented 3 different trucks and air-conditioned storage unit. All were very clean and looked as brand new. Great experience!

Rating:

1.0

The woman helping me was not strong on customers service, did not listen, did not want to listen, was cold and distant...

Rating:

4.0

24 hour access not available (card activation didn't work) which defeated purpose of renting unit while boyfriend also had truck

Rating:

5.0

Courteous staff. May my move into the storage unit easy

Rating:

5.0

Everything was effortlessly perfect, thank you so much.

Rating:

5.0

Jordan and Jonathan were professional and provided great service. Thank you.

Rating:

1.0

Employees were very rude

Rating:

5.0

Very professional and helpful personnel and very clean facilities

Rating:

5.0

All was well I was treted the best way possible thanks to all the staff at the U-Hul faciltity storage may be I will be back becaurse no condition is permanet thanks to everyone

Rating:

5.0

Juan did a great job of setting me up and introducing me to my storage unit, as well as getting me into my rental van and on my way!

Rating:

5.0

Over the years of having a storage unit, I never experienced any negative interactions and the facility was always clean no matter what time of the day. Keep up the good work!

Rating:

5.0

I highly recommend U-Haul Storage Facility! The facility is well kept and the bathrooms are always clean.

Rating:

5.0

High quality service, found the staff to be helpful and kind. We got a storage unit there and it was easy to get stuff into it.

Rating:

5.0

Helpful and friendly service. Clean facilities. Supplies well stocked.

Rating:

5.0

Very good

Rating:

5.0

Think storage and payment system was all I could ask for...thanks

Rating:

4.0

I had completed my payment to UHAUL on Nov. 3rd which was $260.61. UHAUL is keeping charging me in my credit card. on Dec. 1st $258.45. on Jan. 1st $258.45. Return back my money.

Rating:

1.0

Disgusting

Rating:

3.0

.

Rating:

5.0

Mr. Mayo was very knowledgeable and helpful. We really appreciated his kind assistance. Thank you!!

Rating:

4.0

.

Rating:

5.0

Wonderful experience

Rating:

5.0

The service staff was very helpful and I appreciated how they conducted themselves during the process. Moving can be a stressful event and your staff conducted themselves professionally.

Rating:

3.0

I have been waiting for over a week for someone to call me about my complaints. These complaints are not about the Gaithersburg store.

Rating:

3.0

Your staff was very cold except for one gentleman who showed us some friendliness, he seemed to be the boss older gentleman with a beard he told me his name and I forgot it

Rating:

4.0

Very Expensive. I had a unit for over 2 years & the price increased like every 6 months. Some of the staff was very helpful, others weren't. Customer service could've been a little better.

Rating:

1.0

a lady w/ an id that says owner was not friendly at all, looked angry and irritated, and her voice was raised when talking. i would say she's on the rude side. but all the employees we're great!

Rating:

5.0

A very well-designed and well-managed storage facility.

Rating:

4.0

Moving around the facility can be quite difficult when the trucks are parked ready to go and your trying to get into your unit outside. It creates a bottleneck that limits movement throughout

Rating:

1.0

DID NOT COME, AS THERE WAS A DISPUTE ON THE PRICE. I HAVE PUT IN A COMPLAINT WITH CORPORATE

Rating:

4.0

Well run facility.

Rating:

5.0

none

Rating:

3.0

Significant rodent damage to lots of items in our unit. Upon moving out we found a dead mouse. The staff was incredibly helpful & friendly.

Rating:

1.0