Customer Reviews for U-Haul Moving & Storage of Garland

Rating:

5.0

Very easy

Rating:

5.0

The customer service people were the best!

Rating:

5.0

Excellent Service!!!!

Rating:

5.0

Sure! Here’s a polished review you can use for U-Haul: ⸻ I had a great experience with this U-Haul location! The customer service was friendly, efficient, and made the rental process smooth from start to finish. The trailer we rented was in excellent condition—sturdy, clean, and perfect for our needs. Everything went exactly as planned, and I couldn’t be happier with how easy they made the whole process. Highly recommend this location for anyone needing a reliable rental and solid service!

Rating:

5.0

Mr. Sonny was the best. I thank him so much for his help

Rating:

5.0

You guys are fine just the way ya'll are.

Rating:

5.0

They are so helpful the front desk, ladies I didn’t get her name but she’s been working there for a long time. Show me the trailer. Tell me the details. I was thinking about getting the trailer down there in Houston. It be cheaper if I just get it here. Super awesome place and Awesome service. Thanks 😊 ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

The truck return after hours is a bit too long for me, other than that great service

Rating:

3.0

Closed. But have been there when it was opened

Rating:

3.0

Assure that the customer understands the online return policy.

Rating:

5.0

I really appreciate the manger at this location he was very polite and patient. And a shout out to the lady that cleans and takes care of the trucks she’s a ROCKSTAR!!!

Rating:

5.0

The associate we worked with was excellent, very efficient and kind. He is an asset to your business.

Rating:

5.0

The staff was fast and friendly ! I'll definitely be back !

Rating:

3.0

Prices way too high, understaffed otherwise an okay experience

Rating:

5.0

Nothing customer service was excellent. As it always is..

Rating:

1.0

I moved out using the app but I am still being billed.

Rating:

3.0

The truck we got was a real piece of junk. I thought it was going to fall apart. It didn’t mind that it was an older truck but the mechanical condition was horrible. The whole front end of the truck would start shaking and vibrating every time I applied the brakes. The driveline or something thing underneath the truck was making an outrageously loud wining noise. I could not hear my passenger inside with the windows up. When I rolled the window down the noise just got louder. Overall the condition of the truck was terrible and I don’t think it should be in service. Poor vehicle maintenance.

Rating:

3.0

The light in the back of the truck wouldn't turn on. The woman who checked me in claimed that she had added the 2nd driver like I requested...but he was not listed on my contract. A few other minor things.

Rating:

1.0

Billing for rental 9 months after the rental

Rating:

4.0

We had to sweep it out, dirty but big deal

Rating:

4.0

I wish they had a member who could have filled propane, but had to go to another location after dropping off the rented trailer.

Rating:

5.0

"The U-Haul staff was excellent! They provided great service, and I would definitely return for another rental."

Rating:

5.0

The sound shade clip on the drivers side was broken.

Rating:

1.0

Hire employees that are friendly and don't have attitude

Rating:

5.0

Both the pick up and return associates that I dealt with were a pleasure to deal with, efficient and knowledgeable about their product and leasing system operations.

Rating:

5.0

Garland Texas U Haul rocks!

Rating:

5.0

customer representative lady was so nice to us and more professional.

Rating:

5.0

The truck roof leaked and our furniture and boxes got wet.

Rating:

1.0

Sonny had real bad attitude to the point he almost got his fat ass punch in the face white racist bitch

Rating:

5.0

The staff was awesome

Rating:

5.0

The software/app kept failing both checking the track out and checking it back in after hours. It is customer unfriendly and unreliable. It needs a lot of work.

Rating:

5.0

Nothing

Rating:

2.0

The lot was small without clear signage for what to park where- like overnight returns. The system was having issues so I could not use my phone to upload my ID. It took 30 minutes to check in as there was only one associate bouncing between 3 customers and the phone. The UHaul app is slow. Was not a great experience, but not the associate’s fault.

Rating:

3.0

There are some cracks on the welds and equipment needs to be reviewed before handing over (almost got handed a flat tire dolly)

Rating:

3.0

Uhaul building had a broken door. It was not secure. My truck was not available at my reservation time but the staff did a courtesy upgrade that made the situation much better.

Rating:

5.0

Everyone was professional, experienced, knowledgeable and working as a team united in the purpose of getting me safely on the road with the equipment I needed to accomplish my move.

Rating:

5.0

The employee that helped us was great. Loved his upbeat attitude and personality. Truck was a great rental and a decent price too.

Rating:

1.0

I was charged an exorbitant amount for only renting the van for a few days and the clerk didn't seem helpful or resourceful at all. There no way we owed over $500 in total...

Rating:

5.0

No matter where I go, I always use this location. The staff is so professional and friendly.

Rating:

5.0

Helped me get started

Rating:

5.0

Other than the vehicle being older the process and experience was nice.

Rating:

5.0

Great customer service and knowledgeable

Rating:

4.0

The truck that I rented had small issues with the driver side door does not close all the way. I had to pull hard to slam it shut so that the door open light to go off. Also notice that the battery was getting weak and needs a replacement soon. It was getting colder the next few days and did not want to get stuck with a uhaul with a battery issue. Also I wished that u haul would offer discounts at time for truck rental. A reward program or something. Thanks

Rating:

5.0

CS was excellent, pre-checkin helped streamline the process, was in and out in 15 minutes. Return was even quicker. Thank you!

Rating:

1.0

Staff members, JT and Fred are unprofessional and disrespectful.

Rating:

5.0

Not a thing it's perfect

Rating:

5.0

It would have been nice if the counter clerk had asked if I needed extra equipment.

Rating:

1.0

Refund my money

Rating:

5.0

I also rented a flat furniture dolly. One of the wheels kept falling off. It only had one screw holding it on. Other than that. Great experience.

Rating:

4.0

Process was fast and easy. Employee was friendly and efficient.

Rating:

5.0

Keep what you're doing up.

Rating:

4.0

Have more people checking in trucks. The line of trucks waiting for check in was 6 deep and no employees visible.

Rating:

2.0

Employees were rude upon arrival and not helpful when returning the truck.

Rating:

4.0

Trailer had not been swept out prior to my rental. Debris left in it included nails and screws among common debris. It was returned far cleaner than picked up.

Rating:

5.0

Absolutely wonderful staff!

Rating:

5.0

Everything was great 👍🏼 👍🏼👍🏼

Rating:

5.0

Staff at this location were so nice and helped make the whole process easy and quick. The vehicle was clean and well maintained. Ran great with no problems. I highly recommend this location for your moving needs.

Rating:

5.0

Great service Friendly staff

Rating:

4.0

Only said no to "Were the personnel helpful?" since they were closed and no one was there to assist. I do have a complaint though. Upon returning the truck and going through the return process via the app, to my surprise, there was an attempt to charge me I believe $30 for a cleanup fee. I was not happy at all with this because I was never forewarned beforehand that this would be something to expect. I folded the blankets nice & neat to avoid the $25 charge, I swept the load area of the truck, and I wiped down with the sleeve of the sweater the cabin area as best I could. I did my part in cleaning the truck after I was finished with it. With that being said, I refused to pay the cleaning fee within the app since that was an option on the app. It said something to the effect of "disagree with a charge". So I selected the option then it never asked for charge again which I'm glad because I cleaned the truck after using it. Bottom line, please don't sneak in a charge like that without giving a heads up about said charge during the reservation process when I'm trying to get a quote for the vehicle online. It felt very dishonest to me

Rating:

5.0

The app was a little confusing and took me awhile to figure it out

Rating:

3.0

Be more attentive to customers and acknowledge them in store or out

Rating:

5.0

They were very helpful. We had a new 2 inch ball and they installed it for me. Service was better than I expected.

Rating:

5.0

The truck was hard to start several times because the key had trouble turning fluidly.

Rating:

5.0

They very helpful and very nice.

Rating:

3.0

My problem was with the “climate-controlled” storage that was 105° inside on the day we moved out.

Rating:

2.0

The central AC system has been broken since at least April and rather than turning it off they choose to let it pump hot air in from the outside, which in Texas, I was able to clock 128 on a thermometer in the second floor. I would call that false advertisement of 'climate control' I moved out because I am unable to go through my belongings for more than 5 minutes at a time. It's unusable in this condition.

Rating:

3.0

I not like if you move out early you don't get your remaining money back

Rating:

3.0

I reserved a downstairs unit online and when I was at the property was told that there were no downstairs available. Wasn't really happy about that because I have a difficult time with stairs.

Rating:

5.0

Excellent staff. Absolutely no complaints. Everyone I spoke to, whether in person or by phone, was courteous and very profound.

Rating:

4.0

The facility and process was great. The only thing that I didn’t like was the swiping of the card several times during the move in. It’s a little inconvenient to continue to do that.

Rating:

5.0

The staff was curious and professional.

Rating:

5.0

I was with ya'll for many years and it was all good experience thank you

Rating:

3.0

price is still a lil high

Rating:

3.0

Wasn’t able to get in my room because of the tag on the door.

Rating:

5.0

very good services

Rating:

1.0

In the beginning I was forced to choose a locker on second floor using stairs after securing a street level locker one week before move in. I secured a 17 ft truck one month earlier and one week checkup with facility and move out day was given with out warning a 15 ft truck which caused me an etra trip paying two men 125 ea and hr wage. Which caused me an extra 250. In cost. I was lied to. And I was not professionally handled and forced to use a locker on second floor wit an elevator hard to use and broke down making moving much harder. I do believe this manager forced me on purpose to use that second floor locker. There is other suspicious information I would like to explain but too much to add here.!!! Clarence R Powell

Rating:

1.0

I paid for climate control & my things were messed up & there was bugs in our clothes. The Uhaul had no AC. I had spent well over $1000 moving with them. I don’t think I can ever do that again. They did not even refund me any of my money back either.

Rating:

5.0

Great staff!!!

Rating:

4.0

Only issue I had was when I went to inform the cashier on shift at the moment. I went in to inform them that I was planning on terminating my storage by Feb 18. She ended up cancelling the storage the same day I went Jan 27. So I had to unfortunately take everything out.

Rating:

4.0

Would have given 5 stars but the long line wait time from short staff is why. Other than that, the staff are super friendly, knowledgeable and relatable. They offset the wait time with awesome customer service. Even with apparent shortcomings, the staff still gives their best forward. The location is in a busy traffic area, so it is best to do online reservations to lessen the wait. For Uhaul Storage 902 Walnut, Garland TX Special Thanks to Sunny, Trey, TwanaT., Richard C. and Atoyia D. for the warm hospitality and assistance!

Rating:

5.0

The people at thiis facility are so wonderful and courtesy and I will always come here

Rating:

5.0

A few mechanical things caused a small inconvenience yet the staff provided reasonable resolution. Special thanks to Housekeeper Trey along with the other staff members who assisted me in getting things resolved.

Rating:

5.0

The manager told me that he would reneberst my payment, but I don't have it back yet.

Rating:

5.0

Muchas gracias por su amabilidad

Rating:

5.0

Had a tv broken in storage

Rating:

5.0

Sonny at the Garland, Tx location is great. He is always very professional and helpful. When I was flying between the 2 States I would sometimes forget my access card/key and he was always very helpful assisting me with access.

Rating:

5.0

I am very happy with everyone here. Thank you for always there and step out of the way to make it happened when I need it most . You guys are Awsome , Awsome . I would recommended to the whole world if I could. . Special thanks to all of you. 🥂🥂🥂👍👍👍

Rating:

1.0

Sonny was very rude and lazy!

Rating:

5.0

The young lady I don’t remember her name, but she was outstanding!

Rating:

1.0

I paid for storage and key wasn’t working. Kept calling to get help and no help was given.

Rating:

5.0

Employee, I think his name is Derrick has been there every time that I have been in and he is super nice and helpful.

Rating:

5.0

U-Haul has always been a friendly place to do business with.

Rating:

5.0

Man at front desk was very helpful and courteous.

Rating:

5.0

Thank you very much

Rating:

5.0

Thank you for a great experience!

Rating:

5.0

Great facility. Good access and friendly staff.

Rating:

2.0

Took the man in front of me more than half an hour to rent his trailer and in the end his paperwork still wasn’t right. When staff came in and told the employee it was a problem she replied she would not fix it and to get someone else. I reserved my unit online but still had to spend 15 minutes with the employee and do it all over again. I was only able to get mine done properly because the manager finally came in to fix the female employee’s previous problem she refused to fix. PLEASE TRAIN YOUR EMPLOYEES BETTER. All of the staff outside were polite, friendly, and helpful. Inside was just the one woman who barely knew what she was doing. When I left there were at least 3 people waiting behind me. If Sunday is busy please staff the counter better or at least with someone competent. Worst experience renting a unit I’ve ever had at any facility. Will not ever rent here again when my free month is up.

Rating:

5.0

The staff was really friendly and helpful

Rating:

5.0

I feel totally blessed.

Rating:

2.0

I tried to cancel my unit since I evacuated my unit many times, including requests with regard to my missing items but the uhaul would not facilitate the process. They refused to follow up for months and I had to file disputes and call corporate number many times which also proved to be problematic.

Rating:

5.0

Richard is an awesome person. He really helped me alot with everything. He should be promoted if not already!!!

Rating:

5.0

Thank everyone for helping me, from Denver, Co. To Garland Tx......to Fort Worth, TX. Where I stay at the moment. Until I move to my HOME. May God bless U-Haul Company.

Rating:

5.0

The only problem was the elevator was not working almost the whole time I had a unit there but overall the staff and the price were really good. Also when I got locked out after hours the Manager came to let me in .

Rating:

1.0

Couldn't put any of my things into it please refund my money back .Elevator didn't work too hot

Rating:

1.0

Hate them. I rented a TRUCK ONLY for my brother back in 2018. Upon returning the truck my brother needed a rental and their lazy employee decided to put a rental unit in my name WITHOUT MY PERMISSION and then has been harassing me four 3 years about a unit I DID NOT RENT NOR HAVE ANY ITEMS IN SAID FACILITY. I have told them this on several occasions, even talked to their manager there as well but yet they still continued to harass me for payment. This ridiculous and a lazy employee that didn't want to do their job and change all the information over and it has caused me nothing but headaches over the last few years.

Rating:

2.0

My 10 x 10 storage unit was on the 2nd floor. I stored furniture and some larger items in it while our new house was being finished. When I went to remove the items, the freight elevator was out of service ... and it had been like that for over one month. Therefore, we had to take all of those items down two flights of stairs ... that should not have happened if they fixed the elevator soon after it broke down. I would not advice anyone to store items above the ground floor.

Rating:

5.0

U-Haul has always been very friendly, helpful and overall customer service has been attentive to their customers. We had a misunderstanding but the employees on the phone and at this place, went the extra mile to help us out. If we need to in the future, we definitely go back to rent from this place. Mr. & Mrs Davila

Rating:

5.0

The cargo elevator was broken. We did not find out until we arrived.

Rating:

5.0

Richard Castro, the general manager/owner ROCKS!!!!!!!!!!!!!!!

Rating:

5.0

Very helpful!

Rating:

5.0

Great place to rent and buy items - will do it again if needed thanks

Rating:

5.0

Thank you all: After my long drive here this staff was Excellent. Thank you!

Rating:

2.0

The facility itself was fine but the staff at the facility is what brings the score down, except one grey haired gentleman who had owner on his badge and he is not the owner listed on the website. But, the owner on the website was just as rude as any employee there. When I went to access the unit, my access card was no longer valid and, an extra lock was on the unit. I was told it was because I did not use an approved lock style. Well, it seems my lock was working just fine because no one broke into my unit. And, what was really funny, the people who were locked out for non-payment had the same style lock I had on mine. So, I guess my lock did do the job correctly. Basically, they wanted me to buy a lock from them and since I did not I was locked out of my own unit. What really made the experience even better was, the manager/owner had to break into the lock he had put on my unit because they had lost the key. It took him all of 3 min, once he had all the tools and such with him, to get into my unit. How secure was this lock? I know my combination so it only took me 15 seconds and no tools. To wrap it up, I paid my bill on time. Had my unit locked with a solid lock and, was locked out of my unit electronically and with an "approved" lock. Basically, I don't plan on using U-Haul storage units any longer. I paid my bill on-time each and every quarter and left the unit in the shape it was when I first rented it over 2 years ago. I moved to another facility which was lower priced, larger, easier to access and, has friendly staff. Also our move was made difficult because someone had put a couch into the middle of the hallway and no one had moved it in over 2 weeks. I bet the couch is still sitting there as of this writing 4 days after moving out.

Rating:

4.0

Moer help on sight would have been fast service.

Rating:

5.0

Richard was very helpful and Informative and made me feel like my stuff was safe and secure at this facility. I would definitely recommend them as well as use them again if I needed to.

Rating:

1.0

Expensive and come be better for the amount being paid

Rating:

5.0

N/A

Rating:

5.0

The staff was very friendly and helpful

Rating:

5.0

Rickey and his team always took care of me. Any time I had a question or a need they took great care of me. If you are looking for a storage unit I highly recommend this location!

Rating:

5.0

A great place, awesome management

Rating:

5.0

No comments

Rating:

5.0

I've used storage units 3 times in my life and this one was definitely the best I've used so far. They were always very helpful and didn't hesitate to help me out with any questions I had.