Customer did not leave a comment.
SUMMER HCustomer Reviews for U-Haul Moving & Storage of Golden
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After swapping out the truck it made a world of difference. Tremendous gas mileage with the second truck.
John WGreat service! The young lady was slaying it handling multiple clients at once. Thank you for helping me.
Kimberly MDid not even have to get out of the truck. It was very easy and the people were very nice and informative.
Colin KThe female employee was completely unreasonable. Refused to take the lock that was given to me at pickup and refused to refund me for my unused boxes, in spite of the fact that your hold line and boxes say they're 100% refundable. Absolutely terrible customer service and totally opposite of what U-Haul is trying to market. Makes me second guess my options for future interactions with this brand.
Josh MGruff but efficent staff
Kelly LDoors did not open right at 9 AM on Sunday. Then was told we had to do self pick up even though I had registered for counter pick up. Took forever to figure it out. Manager seemed extremely overwhelmed and stressed out at first he wasn’t very friendly, but eventually helped. Instead of being able to be in and out quickly instead we weren’t able to leave until almost 930.
Linda NWebsite is a little slow at times.
Rodger BKind and helpful staff.
Enrico CEverything was made to be easy, quick, and issue-less. I am impressed by u-haul in general, and it contrasted with the online experience. The booking had so much screens where upsells are pushed, I hated it and it made me feel bullied into all that so that I could get to rent a trailer. But once on location, it's clear the focus is for customers to have the easiest, quickest and best experience possible. Shows a good leadership team behind it.
Peter LYour staff is fantastic at customer service.
Lynne BNothing needs to be improved. Everybody is very helpful and friendly and I made it our excursion delightful. Thanks U-haul.
Matthew DVery frustrating using the app to rent outside of hours. It took multiple attempts and it took over 2 hours.
Kelli LWanted to thank the staff for helping with my last minute reservation, they put together the best option for me and helped me out of a jam.
Daniel WCustomer service was good. Truck was Below a quarter tank when picked up, gas light turned on as I entered highway right next to location. The rental experience was made much worse due to u-hauls app experience. I was told to use the website because the app doesn't work well. The website was also very very slow and did not work well. Required photos wouldn't upload, and connection timed out. It's kind of strange that the requirement to process the rental is put solely on the customer, yet the application required to complete the transaction is non-functional. This is the last thing you want to deal when moving.
Justin BThe app was mostly broken when I was picking up the truck
James DTyler helped with trailer hitch and made an adjustment in their work shop to tighten the nut. Extra service - will keep me coming back!
NATHAN II was supposed to have a pick up at tin cup and spent a week to make sure it would be there. Morning of no truck. Had to go down to Colfax. Rude service over the counter and truck sounded like it was going to break down!
Tracy GThe people that checked me in and out were all helpful and friendly. The van was new and easy to use. It was my usual great experience with UHaul and this particular location. Thank you and keep up the great work!
Lara DThis location on Colfax and the staff there have been exceptional every single time I've rented trucks there over the past 12 years. The Uhaul mobile app makes everything simple. However, the app can be quirky in my Android-phone. Sometimes the permissions for geo-location and camera access don't seem to stick. Not sure why. The problem is intermittent. Fortunately, the staff always has workarounds to address the app's limitations. The convenience, professionalism, and high level of support are so great that I don't hesitate at all to rent a truck or trailer from this location.
TERRY LGood work
Jeff DExcellent
Ann PStaff were very helpful. Unfortunately, the app failed completely. Lucky there was a person at the location at 7;30 am, the app would not let me checkin and we had to restart the booking from scratch at the office.
Michael CReliable and supportive customer assistance every time.
TERRY LI ordered the 20’ truck this time. As I was driving to my home to load it up, I realized Inwas given a truck with no cruise control. I had to drive from CO to VA without cruise control. Why would UHaul order trucks without cruise control. I had cruise control on the 26’, why not 20’. I had to hold my foot in place for the entire trip. Not acceptable. Please reimburse me $100 for an ill-equipped vehicle, and for raps I got in my foot.
Thomas LGreat service and very efficient, incl the guy who worked outside getting trucks checked in and/or ready.
Jamie LEasy, quick
Walker LFAST!! Great job!
CHRISTOPHER JSuper easy process and kind employees :)
Shauna GI was a little confused trying to check myself in The young lady CHRIS was absolutely amazing And when I returned, the automobile, young man was very courteous Showed a lot of resilience, although very busy I appreciate you and absolutely. I have used this location many times and refer only you to my friends Thank you, and when I have to do business again, I will make sure that it’s only with this U-Haul location because of the people And the extra clean as always, U-Haul’s Thank you give everyone a raise!!
Troy MGreat service!
TIM KIn & out in the office, trailer was ready to go. Thank you
David HFriendly and extremely helpful customer service.
MELISSA SI felt that I was interrupting their personal time. They could have cared less if I was there and were not friendly. "Your truck's over there" was how I was told were to find my truck and no one came to assist to make sure everything was ok.
Simon SGood service
YEHUDAH FPlease have in-person check-in available. Self check-in is impersonable and puts even more responsibility for task completion upon the customer instead of the business. Business is built upon relationships. Equipment was clean, but the driver side window handle knob easily comes off.
Jonathan LThe workers at that location were great! Courteous and efficient!
kevin cGood was unlatched causing a safety hazard. Found a spare windshield wiper in the hood area. Truck had a sensor malfunction that cause the abs and traction control lights to come on which resulted in me not having cruise control for the majority of my 15 hour drive. Terrible experience
John RThe gentleman who assisted (Ben?) was competent and friendly. Well done.
John CGreat Service ! Thank you !
Vicki DMake sure the equipment isn't defective.
Robert FTruck and counter help was perfect. Thanks!
PETER GThe van I rented was excellent and met my needs very well.
mike mStaff behind desk and upon pickup were all friendly and helpful.
RONALD WCrew was helpful and quick. Appreciate the no nonsense quick drop off.
Darian BAll was great!
Frank YOut of all the staff I have had contact with over the past 5 months, Tyler is the only person who was freindly and helpful. He got out of the chair behind the desk and physically assisted me in collecting boxes I needed and helped loading them into the vehical. I was very glad to see Tyler when I went in to pick up a rental and knew he would assist me with a plesant smile and additude unlike other staff. Thank you to Tyler!
Tammy SPersonalized service instead of making me do all the work in person with the ap
Andrew BUpon driving the truck home I noticed the fuel gauge was on empty when the U-Haul representative marked the contract to show 7/8 full! I immediately tried calling the U-Haul office back but my call was answered by a corporate representative. I was asked to take a picture of the fuel gauge and odometer and the contract was adjusted.
john oHighly recommend this place the trucks are always clean and customer service is excellent thank you for taking care of us and will definitely recommend to friends.
JAVIER OUsed this site numerous times. Service as friendly and competent as always. Hoorah to th3 team.
John CHad the worst experience with the lady manager there she messed with car fuses supposedly because prior truck wasn’t working and the brake light where not working but it turned out to be the trailer that was not working properly due to her moving fuses traction control turned on and she got mad said it was simple to move fuses that it was our truck glitching never had an issue till her she is rude snobby and does not k ow what she is doing
Jhony hI have the distinct pleasure of dealing with multiple UHaul locations throughout Colorado (and the country), and the staff at this location is without a doubt one of the best. Super efficient, very clean facility, and have never left disappointed! Well done!!! Cheers 🥛
Gerald H | First ImpressionsVery pleased with the overall experience. Moved my Girlfriend from NJ. To CO . Nothing was broken or damaged in the move. Highly recommend the U Box
mark b | Overall ExperienceFantastic service
CURTIS Y | Overall ExperienceBest Uhaul experience yet
Brett R | Overall ExperienceEverything was great.
Robert K | Overall ExperienceThe main guy Ed was really helpful. Turns out U Haul Moving Help does not do UBox delivery to my final destination in Avon. Ed hooked me up w/ a local guy willing to deliver. AAA+++ all the way.
Edwin L | Overall ExperienceU-Haul provided me with well organized, efficient professional service @ a very reasonable cost. Website reservation system is well designed and easy to use.
THOMAS L | Overall Experiencenone
Mark C | Overall ExperienceNydia was great! Very helpful, calm, clear, and professional.
Dustin F | Overall Experience