Customer Reviews for U-Haul Moving & Storage of Grand Prairie

1,374 reviews

2455 Tarrant Rd   Grand Prairie, TX 75050
(I-30 & Hwy 161/George Bush)

(972) 988-3661

View Facility Map

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(972) 988-3661

2455 Tarrant Rd
Grand Prairie, TX 75050
(I-30 & Hwy 161/George Bush)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ALBERT M 
Rating:
5.0

Customer did not leave a comment.

FASSIKA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Laura M  |  First Impressions 
Rating:
5.0

Thank you to James and his staff very good place

Tasha C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Onibiyo T  |  Overall Experience 
Rating:
5.0

You guys did a good job

Dante H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose S  |  Overall Experience 
Rating:
5.0

Excellent.

Babatunde O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

otis s  |  First Impressions 
Rating:
5.0

James Parker is a Great Team Member!! I appreciate you!!

DAVID C 
Rating:
5.0

Better Parking

JOHN S 
Rating:
5.0

Customer did not leave a comment.

HERBERT M 
Rating:
5.0

I am going to tell other people about you all

VANESSA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Z 
Rating:
1.0

Ensure that the rental is with the right customer at correct date and times to avoid incorrect fees charged for tolls, etc.

DAVERIKA S 
Rating:
5.0

Customer did not leave a comment.

Keyaria C 
Rating:
5.0

Customer did not leave a comment.

COURTNEY W 
Rating:
5.0

Thanks for the move out! It was a great experience storing with you all

Bradley B  |  Overall Experience 
Rating:
5.0

Best service when you need an affordable unit and moving van!

ISAIAH W  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl C  |  First Impressions 
Rating:
5.0

Great customer service

RODNEY C 
Rating:
5.0

Customer did not leave a comment.

Noris R  |  Overall Experience 
Rating:
5.0

James was amazing he was very perfessional and helped us with know questions asked.he was a big help!

TONY L 
Rating:
5.0

Great customer service!!

Devonta H  |  First Impressions 
Rating:
5.0

Thank you james

Onibiyo T  |  First Impressions 
Rating:
5.0

Excellent customer service as the employee not only was great with the paperwork, helped me with the hook up to my vehicle (did not ask he asked me if I could use the assistance). This place is Top-Notch I would gladly go there again if I didn't use U-Haul to move states. No issues at all (which usually happens), quick, well priced, and overall a 10 of 10. As a multiple state user of moving where the work is, by far the best. I commented on google reviews highly and I just don't remember the outstanding employees name is but look me up Newell, trailer, 02/25/25 simply the best

ALEXANDER N 
Rating:
5.0

James help me very well

Steven M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tiffany C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Isiah T  |  First Impressions 
Rating:
5.0

Everything is absolutely fine.

TITILAYO K 
Rating:
5.0

Customer did not leave a comment.

latoria w  |  First Impressions 
Rating:
5.0

Customer Service A+ Nice and clean location The personnel was so helpful which made my day. Thank you very much

KESHIA B 
Rating:
5.0

You staff and facilities were awesome. You made my move more pleasant and hasell free. I highly recommend for all your storage and transportation needs.

debbie w  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS L 
Rating:
2.0

Customer did not leave a comment.

NAKEISHA A 
Rating:
5.0

Just Keep Up The Excellent Customer Service.

SONJA M 
Rating:
5.0

Customer did not leave a comment.

Luis D  |  Overall Experience 
Rating:
5.0

Jay could not be more helpful than he was already. After switching management. This new management is super nice and accommodating when I needed it. I appreciate them for all the help and everything they had to offer

KARLA-YAMILETH Q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christy H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN B 
Rating:
5.0

Awesome customer service. Highly recommend!

DARNEISHA H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James A  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Montrell J  |  First Impressions 
Rating:
5.0

The manager was very very helpful he fixed the problem I was having, he didn't give me attitude or any problems he automatically jumped to help me his name was James. Excellent customer service and very helpful, I give them a 10 star if I could. I truly recommend this U-haul

Christian B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shameka D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAMEKA D 
Rating:
5.0

Very kind and efficient staff.

GWENDOLYN T 
Rating:
5.0

Customer did not leave a comment.

TORREY F 
Rating:
5.0

Customer did not leave a comment.

DAPHNE S  |  First Impressions 
Rating:
5.0

Excellent experience from pick up to drop off. Truck was like new. Very happy, and I have used trucks many times. Would use again without hesitation.

Charles E 
Rating:
1.0

Customer did not leave a comment.

KEVORICK S 
Rating:
5.0

Customer did not leave a comment.

maina s  |  Overall Experience 
Rating:
5.0

The staff at this location is exceptional . First thing was once I arrived they had staff multitasking helping multiple customers , maintence was there facilitating repairs for lighting to ensure all lights where operating outside. Once I was assisted mind you there where 4 customers being assisted question and concerns where answered quickly and effectively with a happy personal personality , I have rented from Uhaul for many years , I must say this location was impressive . Buildings, unites and facility are top notch . Staff took time without rushing me showed units made recommendation that benefited my needs . So let give this location 5 stars and the staff present exceptional recommendations . This will keep me utilizing uhaul in the future even though there is closer uhaul to my location after being new to Texas , I will not change the staff made things very easy simple took stress off me it is worth the drive . Only 20 minutes so no stress at all.

PETER A  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ASHLEY G 
Rating:
5.0

Customer did not leave a comment.

JAMES P  |  Overall Experience 
Rating:
5.0

Very friendly and professional.

debbie w  |  First Impressions 
Rating:
5.0

Tratar de mantener limpia la unidad por favor

JESUS C 
Rating:
5.0

Customer did not leave a comment.

Jordan C 
Rating:
5.0

James Parker is # 1!🙌🏻🙌🏻 He was very professional, very attentive, helpful and polite. I definitely recommend this place. James Parker went above and beyond.

Lillie M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LESLIE L 
Rating:
5.0

Customer did not leave a comment.

ASHAYLA P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan B  |  First Impressions 
Rating:
1.0

I like this store even treated very nice

ELIDA V  |  First Impressions 
Rating:
5.0

Good customer service and friendly personnel.

EDWIN O 
Rating:
5.0

Customer did not leave a comment.

mirian s  |  Overall Experience 
Rating:
1.0

Unprofessional workers and unhelpful. Have better equipment maintenance

Thalia R 
Rating:
5.0

Customer did not leave a comment.

JEANCY M 
Rating:
5.0

The manager, James, was super helpful and made the whole experience super easy.

Andrea C  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rickey S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Takieta B  |  First Impressions 
Rating:
5.0

Taquina was amazing! She was quite helpful throughout the process!

NWANNE O 
Rating:
5.0

Customer did not leave a comment.

JOSE A 
Rating:
5.0

The lady was great help and fast process thanks

PRESTON D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA S 
Rating:
2.0

B/w customer service, reservations/scheduling, and what ever other departments that bounce me around, it’s one thing for reps to not know how to manage or handle a situation but for managers to not be able to actively assist and brush a customer off to another department is beyond incompetent. High recommend customer to just work with Good Soul Movers directly with out using u-haul

Quiana R  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Jenina W 
Rating:
5.0

Nothing, it was a great experience.

GERALD B 
Rating:
5.0

The assistant manager was super helpful and upbeat and made the long drive less painful. She was the only positive experience of the experience!

ALEX V 
Rating:
5.0

Make sure the back of the trucks doesn’t have a bad smell!!! Mine had a bad smell but I didn’t really care about it!

Corey F 
Rating:
5.0

Staff was excellent

Joe P  |  Overall Experience 
Rating:
5.0

Muy excelente servicio en ese lugar

Eugino M  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elma S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SUNNY C 
Rating:
4.0

Inside hall lights are set up on a timer and depending on where you are they go off to quick causing dark condition

bruce w  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DAVID M 
Rating:
5.0

Customer did not leave a comment.

DAVID H 
Rating:
5.0

Agent was friendly and knowledgeable. I was very satisfied with rental.

William W 
Rating:
5.0

James was very helpful and provide good customer service.

FREDRICK B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia R 
Rating:
4.0

Customer did not leave a comment.

Patrick L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISAAC V 
Rating:
3.0

Customer did not leave a comment.

Teresa M 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F 
Rating:
5.0

Customer did not leave a comment.

Lidia L  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENDA L 
Rating:
5.0

Customer did not leave a comment.

Iovanni G 
Rating:
4.0

Customer did not leave a comment.

ARMELIAYASMINE H  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

KELVIN P 
Rating:
1.0

The radiator spring a leak during my rental and even though I made it back to the rental location, the only options I was given were to wait for roadside assistance or pay for a completely new truck. Very poor customer service!

KRISTOPHER F 
Rating:
5.0

Customer did not leave a comment.

Shena J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ETHAN O 
Rating:
4.0

Customer did not leave a comment.

HENRY D 
Rating:
5.0

No issues at all. Seems fine to me, exceptional customer service! Will definitely be returning in the future.

CHARMAINE B 
Rating:
5.0

This U-Haul is THE BEST! The staff is incredible and I am very thankful that they are understanding.

damaris m  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martell T  |  Online Move In 
Rating:
1.0

Terrible experience with storage. Rat infested. Several stored items destroyed and damaged by rat bites, urine, and feces. Poison provided in unit is like candy to them. Alerted Several different employees and managers were informed and nothing was done. Just told to file a claim with insurance. Stupid credit card policy for smaller Transit & truck rentals.

LARK R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEANNA K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanne a  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alex H 
Rating:
4.0

Customer did not leave a comment.

ROBERT P 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn A 
Rating:
5.0

Customer did not leave a comment.

mark n 
Rating:
5.0

N/A

PATRICK H 
Rating:
5.0

Nothing it was great service

marlon p 
Rating:
4.0

I've used this location several times. Staff has always been nice and helpful. The parking out front is very tight, making it difficult to maneuver.

Janet M 
Rating:
5.0

Customer did not leave a comment.

Jye F 
Rating:
5.0

Customer did not leave a comment.

Robert T 
Rating:
3.0

The parking lot was very small it was a little hard to park the U-Haul truck

Hailey S 
Rating:
5.0

The manager was great he even called me to follow up.

mina j 
Rating:
4.0

Customer did not leave a comment.

Kieron C 
Rating:
5.0

Everything was perfect …

Sheniqua E  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEIGHANN V  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KEANNA K  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ryan H 
Rating:
3.0

Worst spot to go unless u like rudeness, getting screwed outta your stuff and saying you didn't pay but have proof of it you did, and finding out ur stuff was rummage threw even if you're stuff in on auction list and trying to get it back then. Then that the place to go especially if the ASSISTANCE manager there only. The general manager James is a wonderful and kind hearted person and is very well doing a fantastic job if u ask for him he will definitely make you feel welcome as well as the worker Allen he is well proper as well and is super kind hearted to them both

JOSE R  |  Overall Experience 
Rating:
5.0

Incredibly great customer service. The best U-Haul rental office in Dallas Fort Worth.

JAMES C 
Rating:
5.0

There nothing more to improve the experience was comfortable. Staff was very friendly. Appreciated the experience.

jessica l 
Rating:
5.0

Customer did not leave a comment.

Rekita R 
Rating:
4.0

More parking space

Sarahi A 
Rating:
5.0

New management was great. So much better than my last experience.

Brenda S 
Rating:
5.0

Customer did not leave a comment.

PAUL B  |  First Impressions 
Rating:
1.0

I had to throw away mattresses couches and blankets due to urine and rat feces that were visible, and all over the floor I made the staff know about this issue and the inconvenience I had to come by at a certain hour to open my units and let somebody come in and put mouse traps or poison so that Items would continue to be damaged. I made the personnel on premises no regarding my units issues.

martina z  |  Overall Experience 
Rating:
1.0

Remove the manager at that location, she is rude, disrespectful and crazy. She believes she is better than you and she can talk in the way she wants and you have to accepted and if not she will threaten you about getting the truck from somebody else. What a nightmare was dealing with her. Worst experience ever on my life, she has an attitude issue, she needs to take medication to resolve her issue, she can’t be manager with her mental issues

Luis R 
Rating:
5.0

Customer did not leave a comment.

Monica O 
Rating:
5.0

James was very helpful! He got us a reservation quickly-after we called late & helped us with additional items we decided to rent when we picked up the truck. He made the process a lot smoother than expected!

Kristin Y 
Rating:
5.0

It would be easier for the customers if you had more parking spaces. Other than that, I had a pleasant experience.

Lozanne C 
Rating:
5.0

Great staff all three of them especially James couldn't get any better

JEANNA M  |  Overall Experience 
Rating:
5.0

Thanks for you'll help on this times since like all over the jobs or down but I sure thank you for you'll help and hope to see you'll again. Raul

raul l  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PRINCE H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Davien L 
Rating:
5.0

Customer did not leave a comment.

ONEKE W 
Rating:
5.0

Drop the trailer of like nothing employee was great showed us where to drop it off quick amd easy

MIGUEL l 
Rating:
5.0

Customer did not leave a comment.

KATHERINE W  |  Online Move In 
Rating:
5.0

James was great, friendly, helpful and very professional. Although he was working hard today by himself. He was very busy today.

KATHERINE W 
Rating:
5.0

Grew customer service. James was courteous and professional.

ERNEST E 
Rating:
5.0

Customer did not leave a comment.

Tiffany C 
Rating:
5.0

My only concern is that when a customer purchases the insurance with the product it should be included on the inside of the truck as well as the outside . Vandalism should go both ways it's not fair to the customer.

Monaka G 
Rating:
2.0

Did not have the dolly on the truck I had to use my on personal car to pick up the dolly so I wouldn’t get charged for mileage and still had to come out extra money for it.

Brittney H 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
4.0

Everything about my stay was good, except the hours that you can get in, after closing hours.

CLEMENTINE K  |  Overall Experience 
Rating:
1.0

The storage unit was rat infested. Rats pooped and peed all over my king and queen mattresses. My comforters were peed and pooped on. Everything in my storage unit was covered in dirt. It was so much dirt and trash that it made it very difficult to even move out. The whole unit floor and all of my personal property was covered in poop. This is unacceptable and unsat.

Tonia G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrek F 
Rating:
3.0

Customer did not leave a comment.

shawana h  |  First Impressions 
Rating:
5.0

I must say, the young lady at 2455 Tarrant Drive was outstanding! Please forgive me for forgetting her name. Super helpful and super polite. If she is not on the management team, then she should be. She needs a promotion. Put her in a commercial role for the company. She was still working after hours, diligence at its best! Thank you!

sheila h 
Rating:
5.0

Customer did not leave a comment.

Diana C  |  Overall Experience 
Rating:
5.0

Greta staff. Friendly and helpful

juan i  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JACOB W 
Rating:
5.0

Customer did not leave a comment.

Erica A  |  Overall Experience 
Rating:
5.0

The service was excellent.

Latoya W 
Rating:
3.0

You guys need to send me an email for my confirmation payment I made on yesterday

Laquila m  |  First Impressions 
Rating:
5.0

Everything is alright

Francis A 
Rating:
4.0

Customer did not leave a comment.

Derby W  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Diana C  |  First Impressions 
Rating:
5.0

The 2 gentlemen behind the desk were very helpful!! Moving is stressful an they helped a lot! Thank you!

Wendy N 
Rating:
5.0

Customer did not leave a comment.

DAN L 
Rating:
5.0

Very friendly, easy in and out. Thanks

Brian P 
Rating:
5.0

Customer did not leave a comment.

Arlaina B 
Rating:
4.0

Customer did not leave a comment.

Adrian P 
Rating:
1.0

I was threatened by the girls boyfriend that works there. The manager was supposed to fix my door so I could gain access to my storage. The door fell on me while I was trying to get my stuff out. Then the asked me to pay for the unit I couldn't get to.

Jenny S  |  Overall Experience 
Rating:
5.0

The young lady at the front desk was amazing! She was so personable and made me feel like we’d been friends forever! Jose was also amazing and super helpful with every thing we needed and answered our questions! Great experience!!

Karen a  |  First Impressions 
Rating:
3.0

The manager was very confused about my rental reservation and spent 20 minutes looking for a key that was right behind him all along.

Antonio M 
Rating:
5.0

I was treated with excellent service with optimal professionalism!

Wilburn B 
Rating:
5.0

Customer did not leave a comment.

terri m 
Rating:
3.0

Too high of rates.

FRED M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA R  |  Overall Experience 
Rating:
2.0

Horrible setup and entry in and out is extremely bad. Bad development

Kevizhane G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clifton L 
Rating:
3.0

Code Access for entering and leaving but the passcode only works for that customer so they can't share and only for the hours they in use of rental

JIMECIA W 
Rating:
5.0

The only problem is not being able to communicate by phone I will be in the near future returning to U-Haul storage very convenient great location and cost efficient,

SANDRA H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiara W  |  First Impressions 
Rating:
5.0

This place is very clean an a safe area, to storage you items. The lady " employee " she was very nice an broke down all the details for me, I'm a happy customer 😀

Jeremy P 
Rating:
5.0

James Parker is amazing. Great manager and understanding.

Somaria L  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chryl C 
Rating:
5.0

Good job

MONDAY A 
Rating:
5.0

Customer did not leave a comment.

Ratek A  |  First Impressions 
Rating:
5.0

James john and jose were fantastic id respect the help they gave me

brandon d  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brittani G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Agustin A  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TIRIEANNA K  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Renoir M  |  Overall Experience 
Rating:
1.0

Representative in office rude 0 stars

tommy g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory B  |  Overall Experience 
Rating:
5.0

Estoy sorprendida de la amabilidad de las personas que nos ayudaron en la oficina. Muchas gracias hicieron que un proceso de mudanza fuera muy censillo. Muchas gracias! ☺️

Lucia R  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ruben s  |  First Impressions 
Rating:
5.0

The location went above and beyond to make sure I got the right size storage unit to fit my needs! Definitely would recommend!

Dee M  |  First Impressions 
Rating:
5.0

The staff was very respectful and resourceful.

Adrian M  |  Overall Experience 
Rating:
4.0

The manager Trinity was great!!

Blair B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sherita B  |  Online Move In 
Rating:
5.0

I know who the store with next time I need to store some things..

Eric M  |  Overall Experience 
Rating:
5.0

Thank you Ashlyn and Jermaine. I couldn’t have completed this move into your facility without your help. You both were professional, kind and friendly and went above and beyond to accommodate me and make my move in successful. Thank you again and again.

sheilla b  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOSE R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence J  |  Overall Experience 
Rating:
5.0

Uhaul General Manager Jeremiah was awesome. Very professional and well spoken young man ability that multi task while assisting the customer.

Debra S  |  Overall Experience 
Rating:
5.0

Rented the storage for 3 years and had no issues.

jacinto p  |  Overall Experience 
Rating:
5.0

Mr. Jermaine was very helpful and knowledgeable. I really didn't know what size unit I needed, but after him asking a few questions he knew the exact size unit i needed...he was right! Everything fits perfectly.

travis g  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica B  |  Overall Experience 
Rating:
5.0

Keep up the great work

Tosha G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEBBIE M  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Charity M  |  Overall Experience 
Rating:
3.0

I have been with you for 20yrs, I have always paid you. Some of your stay get really disrespectful, when I ask questions regarding late fees. The issue trait of auctioning my stuff off. One day, I will let you do just that.

UGOCHI I  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela J  |  First Impressions 
Rating:
1.0

Bad experience with the staff

OSAMA Q  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Dyannae F  |  First Impressions 
Rating:
2.0

I had to move all my stuff out there was bugs and some kind of animal tore and ate up through my bags, clothes and my other belongings.

Vanessa M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANGELA F  |  Overall Experience 
Rating:
5.0

Trinity went above and beyond while helping me get situated. I was extremely tired from driving from cleveland Ohio to Irving Tx.

Patricia S  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

reggie s  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica S  |  Overall Experience 
Rating:
5.0

Great ladies at this facility. No men needed there. These ladies got it covered. Tito

TITO M  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

linda g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma G  |  Overall Experience 
Rating:
4.0

The person named Alex was really helpful and knowledgeable. We made reservations for a 10x10 but got there and it was a 5×10. Alex made sure we were able to be moved. Considering we had to move unexpectedly this was a big relief. Thank you!

Tiffiny C  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shamica T  |  First Impressions 
Rating:
5.0

The attendant was really cordial and paid attention to all details. She also was thorough and asking questions for what size unit that I need to rent for storage.

Eric M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Rory C  |  First Impressions 
Rating:
1.0

🖕

Tolbert G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GARY A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Regina A  |  Overall Experience 
Rating:
5.0

Stephanie was very efficient in setting up the account, there was no redoes or repeats. I'd say she knows what she is doing. She has five as stars from Sid.

Sid T  |  First Impressions 
Rating:
5.0

I don’t always remember everybody’s name, but I remember Miss Trinity’s name because she was one of the very first general managers, managers, or management team that has been went above and beyond my expectations or any expectations of the public. It was a great experience because of her.

Tolbert G  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful.

Gregory B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Breanna M  |  Overall Experience 
Rating:
5.0

Went to 3 different locations and everyone was so helpful and very nice.

LINDSEY M  |  First Impressions 
Rating:
5.0

Trinity and Stephanie were both very helpful and friendly. Trinity is an asset for sure!

Teresa M  |  First Impressions 
Rating:
5.0

Ms Ortiz is great

Quinton J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SABRINA B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Aracely F  |  Overall Experience 
Rating:
5.0

Very nice and helpful great customer service

Gabrielle W  |  Overall Experience 
Rating:
5.0

Excellent service

Roger D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarence C  |  First Impressions 
Rating:
5.0

The Trinity and her staff were so sweet and helpful. I had the pleasure of dealing with her for over a year so my review hold weight. I pray they go far with the company as every facility should have a staff like them.

LaShunda F  |  Overall Experience 
Rating:
5.0

They have always been friendly and helpful, although I would like a 3 day grace period to pay my bill, I have been a long time payer on time, loyal customer. Jaime Sanchez

Jaime S  |  First Impressions 
Rating:
5.0

No issues and had the unit over a year. Employees always super nice and helpful

Gregory R  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josie H  |  Overall Experience 
Rating:
5.0

They was very customer service,friendly, clean and overall outstanding.

Chandra C  |  Overall Experience 
Rating:
5.0

Trinity was very helpful !!! Always has a smile on her face and very friendly !!!

ALIESHA S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROY J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven H  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula J  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ebony b  |  Overall Experience 
Rating:
5.0

Great Staff! Safe place!😉

Nacirema S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Veronica B  |  First Impressions 
Rating:
2.0

Used storage two yrs..phones always forwarded to call center.never can get ahold of onsite manager! Manager trinity rude with no unserstanding..gives unaccurate information! Old manager was very helpful..but now place going dwnhill

ANDRIA M  |  Overall Experience 
Rating:
5.0

Excelente. Muy. Buenos. Y seguros

Jorge A  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN W  |  Overall Experience 
Rating:
5.0

Extraordinary

Paula J  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

shalonda s  |  Overall Experience 
Rating:
4.0

Staff friendly

leon s  |  Overall Experience 
Rating:
5.0

Gracias

Minerva Q  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlene R  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Elvira R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eli M  |  Overall Experience 
Rating:
5.0

Manger was the best

Diamond G  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Matthew E  |  Overall Experience 
Rating:
5.0

Exceptional facilities and customer service, would highly recommend them to anyone, would use them again if necessary. Oh yeah and Trinity is an awesome Manager!!!

Norman D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura F  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lyndell G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachelle S  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DUSTIN W  |  Overall Experience 
Rating:
5.0

Great job 👍👍👍👍👍

Kenneth M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeffrey A  |  Overall Experience 
Rating:
4.0

Everything was really good about this facility. My only two complaints were 1) I wish there were lights inside the storage units because it becomes dark when you put something in them; and 2) pricing: we moved our stuff because we found an AC unit twice the size for same money.

Terrie C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rene V  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

shalonda s  |  First Impressions 
Rating:
5.0

I m happy

Jean M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica O  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mirna Q  |  Overall Experience 
Rating:
5.0

The staff was friendly, courteous, and professional.

STEVEN W  |  First Impressions 
Rating:
5.0

Awesome friendly service

Kenneth M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica m  |  Overall Experience 
Rating:
2.0

The storages were infested with rats and mice. I found my items with Vermin all over everything

Toya M  |  Overall Experience 
Rating:
5.0

Todo muy bien la persona que nos a tendió fue muy a mable gracias 👍

Martha P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karol S  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M  |  Overall Experience 
Rating:
5.0

William did great. If i could give him more than 5 stars i, most definitely would have.

Christopher M  |  First Impressions 
Rating:
5.0

The day was so hot and management kindly gave my family and I water! In times like these,this small act of kindness was not unnoticed! Thank you Uhaul for another excellent experience!

Christina W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meghann L  |  Overall Experience 
Rating:
5.0

Fue muy amable la señorita q me atendió fue rápido el proceso del contrato.

Rosio A  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tituba M  |  Overall Experience 
Rating:
5.0

For many years UHaul have provided me a very courtesy, helpful, safe and professional environment. Even though I have closed one of my storage units there are two remaining due to their great customer and friendly service. I prefer to continue the use of UHaul storage facilities. Thanks for the great experience!!!!

Laverne M  |  Overall Experience 
Rating:
5.0

A+

RAFI C  |  Overall Experience 
Rating:
2.0

I would of rated it higher but my first storage unit got broken into and a lot of my stuff was Stolen but the 2nd unit they gave me was pretty good

Theodis L  |  Overall Experience 
Rating:
2.0

This was my worst experience ever and I’ve used U-Haul before. The service, equipment and staff are below PAR. Very disappointed with the service, equipment and personnel. The only side that was good was the man from roadside assistance. He was very cordial, prepared, friendly and knowledgeable!

Maria J  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jose H  |  Overall Experience 
Rating:
5.0

Customer service was excellent thank you for your help

Meia B  |  First Impressions 
Rating:
5.0

Amazing staff! They answered all of my questions and were super friendly! The facilities were clean from the office to the storage unit itself. I will definitely be referring friends if they are ever in need of a storage unit.

Breanna M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Toya M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan d  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert B  |  Overall Experience 
Rating:
5.0

I haven’t moved anything in yet

Rachelle S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah G  |  First Impressions 
Rating:
5.0

His really nice great experience

Norma G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tania M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDNA W  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joshua J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary Z  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto G  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Lawrance D  |  Overall Experience 
Rating:
4.0

The storage was clean the people was friendly I will rent again in the future

STEWART L  |  Overall Experience 
Rating:
5.0

Uhaul is the best company in the storage business in my opinion. Their staff is friendly and professional.i am a happy and very satisfied customer .they helped me through the whole process while I needed a truck to move my stuff and a secure storage rooms when I was buying the house. I will use them again in the future. Thanks.

CLAUDEL J  |  Overall Experience 
Rating:
5.0

Thank you so much for making my run it rental process easy.

Arielle W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

noel P  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah J  |  First Impressions 
Rating:
5.0

Please don't go up on our rent.

Lisa S  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

darriell w  |  Overall Experience 
Rating:
5.0

The staff member was totally motivational and supportive…

Eric M  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHAUNTAE C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stanley P  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anthony I  |  Overall Experience 
Rating:
5.0

I want to thank all the staff members of the uhaul storage facility in Grand Prairie texas where I live for a great experience I will never forget. they helped me move and provided me with the truck and storage that I needed to my new apartment. Thank you all and I am greatful for your help .

CLAUDEL J  |  First Impressions 
Rating:
5.0

I appreciate everything that U-Haul facility, 2455 W Tarrant Rd, has done to provide services to accommodate my needs. Thanks!

john M  |  Overall Experience 
Rating:
5.0

The staff member Debbie, was a very good help and a great personality, as well as thoroughly clarifying in the storage rental process..

Eric M  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anaceli V  |  First Impressions 
Rating:
5.0

Thanks to Bri at the front counter she helped make my family’s transition to Texas bearable. Great personal at this location

LaShonda E  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATRICIA S  |  Overall Experience 
Rating:
5.0

To be honest i had a horrible experience in el paso, yet the person who helped me in grand prairie was so good she made things so much better.

Crystal G  |  Overall Experience 
Rating:
5.0

The desk woman, Brie, is absolutely phenomenal. She was helpful, compassionate, and very energetic. She made the entire experience easier, more efficient, and even kinda fun. She was a blessing to me and has remained a blessing as I’ve needed to access my unit.

Darbe W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen L  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis D  |  Overall Experience 
Rating:
5.0

Great staff and very helpful.

shane b  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edwin S  |  Overall Experience 
Rating:
5.0

Never had an issue with facility or staff.

Julia C  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

terry J  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britney J  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tyronica M  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

QUOVATRIS G  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

marlo m  |  Overall Experience 
Rating:
5.0

This facility was the best!!! All employees where super nice and helpful. Very clean.

Monica B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammie B  |  First Impressions 
Rating:
4.0

Thought the facility was able to be accessed 24 hours

COMIYA D  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cheryl S  |  Overall Experience 
Rating:
5.0

Thank You For 8 Year's

GEORGIA W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia W  |  First Impressions 
Rating:
5.0

Excellent staff . Very hellful and knowledgeable, went above and beyond .

MICHAEL G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lasonya B  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

darlene g  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Demetric B  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon Z  |  First Impressions 
Rating:
4.0

I liked it the short time I was there the staff was very friendly an talked to me which u don't get alit anymore with anyone making sure I was ok an had everything I needed an manager was awesome and thats another thing you don't find alit of managers that care about the customers

Jeanette e  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrius G  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Merissa P  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carl K  |  First Impressions 
Rating:
3.0

I moved out three weeks ago,I only used your storage for one week

MARILYN R  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diana M  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer M  |  Overall Experience 
Rating:
5.0

The lady was helpful an very nice an really knew everything she was doing and also had a interview an was multitasking which she did very well

Jeanette e  |  First Impressions 
Rating:
5.0

Well maintained, always clean and all staff were courteous and helpful. Great experience!

Ronald L  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Atalyah Y  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andre O  |  First Impressions 
Rating:
5.0

Much better experience here than my previous experience in Metairie, LA.

Paul C  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark O  |  Overall Experience 
Rating:
1.0

I have never been treated as such an inconvenience by Debbie. She was minimal help when I needed to gain after hours access due to an expired card requiring two trips but when another employee saw how she treated me he went out of his way to help me (wish I remembered his name to provide kudo's). This caused me to move storage units to another company and when I was trying to finalize checkout her manager was on-site so I was treated as an inconvenience again making me wait for a long time beside my storage unit for final checkout. When I asked if she could dedicate time to work I need done..., she laughed hysterically in my face and never said another word. Extremely poor customer service by Debbie and recommend something be done before more customer have this type of experience.

scott f  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ceaser v  |  Overall Experience 
Rating:
5.0

I feel my things are in a safe place.

LETICIA D  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle B  |  First Impressions 
Rating:
5.0

Move in was very quick and easy everything was was very clean and well maintained and the two young ladies from my home state of Mississippi were awesome to meet and very courteous as we all are from the Hospitality state!! I will definitely return in the future if your services are ever needed again!!!

John M  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

shantail s  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

noel P  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristen A  |  Overall Experience 
Rating:
5.0

Very good customer service from a lady name Debbie and Gabby. Both very professional and helpful.

Genaro B  |  Overall Experience 
Rating:
1.0

Look you asked for my feedback well here it is....uhaul harassing family members and emergency contacts for payment is lunatic, loan sharks, and just wrong if it's your system it needs to be fixed! And the wording on your loan shark letters like if I was M.I.A for months not one phone call to me at all FOR 95 CENTS...STUPID! " PLEASE TELL C*****T*** to contact us as soon as possible" what tha heck! THANKS FOR SHOWING UHAULS PRACTICIEES BEFORE I WASTED ANYMORE MONEY THERE...AND THE RATS WERE MY REAL CONCERN, DENIAL ON THAT TOO ...IM AM HAPPY THOUGH WITH DEBY SHE APOLOGIZED AND REFUNDED MY AUGUST RENT SO I COULD RUN AWAY FROM THEIR, ALSO YOUR UNITS ARE OVERPRICED BIG TIME, I HAVE A UNIT RIGHT NOW FOR 129.00 10×25 × 18...

Christine T  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Juanita W  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaKeisha L  |  Overall Experience 
Rating:
3.0

Staff were extremely nice and helpful throughout my time renting. The only problem I had was when I moved there was evidence of rodents in the storage unit. And a few of my things were damaged.

Akira T  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber J  |  Overall Experience 
Rating:
5.0

The lady that checked me in and gave me my storage unit and showed me where it was located at was super helpful, friendly, kind and a pleasure to be around. She was great.

Cody Y  |  First Impressions 
Rating:
3.0

In the first storage until we had at this location, when we went to get out stuff out of it to move into a new home, we found that many items had a strange white residue all over them. This white residue was extremely difficult to get off of some items and even ruined several expensive furniture pieces. We have no idea if some kind of pest control spray was sprayed directly on our items or what happened, but it even managed to get into some of the boxes. That unit was also not sealed well at all and when we went to move our items out of it only after a month of them being stored, most boxes were so damp that they were falling apart and our items in them were damp as well. We down sized to a much smaller unit for a few months after moving into our new home and that unit was much better and we did not have any of those same issues. However, a few days before moving out of it our bill was due which I paid. When we closed out the unit we were told that even though we paid for an entire month, we could not get any money back since we really only used it for a few days. So UHaul is getting paid an entire month for a unit that was only used a couple days into the billing cycle and can double their money by renting it out to somebody else since we closed the contract and are no longer using it. That’s not good customer service and is taking advantage of people which is appalling, especially considering the times we are all going through right now with the pandemic. Keeping a customers money for an entire months worth of service when you are not providing a months worth of service is unethical and says a lot about how this company operates.

cassandra B  |  Overall Experience 
Rating:
5.0

Very patient and understanding staff with military personnel who have intricate circumstances.

Brittney K  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maria N  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISIDRO M  |  Overall Experience 
Rating:
5.0

The kids that li paid you to unload my truck were awesome.

Michael H  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ISIDRO M  |  First Impressions 
Rating:
3.0

They were good up until I switched to a smaller unit and the original manager up and left without any notice and gave me false information

DANASHA L  |  Overall Experience 
Rating:
5.0

Thank you for all you did for me and my family. I am soo grateful. You worked with us so many times and helped make a horrible experience a better one. You were a blessing to me.

Esther W  |  Overall Experience 
Rating:
5.0

I had a great experience with my storage they were very nice all the time and I would send any to them and I would get another storage with them...

FELICIA S  |  Overall Experience 
Rating:
4.0

I think you should have access to your storage unit after 10pm. For a few. For people who are moving to another location. For convenience.

Shulanda H  |  Overall Experience 
Rating:
5.0

Thank you so much for the great service

Angela O  |  Overall Experience 
Rating:
4.0

Thanks for your service

Ahmed A  |  Overall Experience 
Rating:
5.0

The man was really sweet and worked with what we needed I really appreciated him

Carissa A  |  First Impressions 
Rating:
3.0

Good facility, great staff. A bit higher than other storage places for the same sizes.

Darmecia S  |  Overall Experience 
Rating:
5.0

Mark was very nice and extremely helpful!!

SHAUNTAE C  |  First Impressions 
Rating:
5.0

Great customer service one of the best

Rebecca d  |  First Impressions 
Rating:
3.0

Only reason I would not recommend Uhaul storage in general is this is only storage I have ever had that charged for the whole month even if you didnt need it the whole month.

Dorothea W  |  Overall Experience 
Rating:
1.0

The gates were rarely closed even late at night.

Nadalin A  |  Overall Experience 
Rating:
5.0

It would have been nice to be reimbursed for part of my payment. I was forced by incompetent people to not do their job which caused me to go into 4 days into a new month and have to pay the whole mon

Christina T  |  Overall Experience 
Rating:
5.0

No problems

mosses f  |  Overall Experience 
Rating:
4.0

Great experience

Stefano V  |  Overall Experience 
Rating:
5.0

satisfied with my experience with the Grand Prairie facility

GWENDOLYN S  |  Overall Experience 
Rating:
5.0

All of the staff members were kind and helpful. Kathy & Paul Spencer made my experience great! They were understanding and considerate of my situation. Very nice people they treated me like family.

Denisha R  |  Overall Experience 
Rating:
2.0

If I could do it over again, I would've moved ince my oak desk came up missing. 5 years and more having my things stored there, I came out with bed bugs and some of my items missing, NEVER again. Ever

FANNIE M  |  Overall Experience 
Rating:
5.0

I felt appreciated and secure.

James S  |  Overall Experience 
Rating:
4.0

Nice place, it was a nice couple of years.

Randolph S  |  Overall Experience 
Rating:
5.0

I have always use this u haul place it’s clean and the customer service is excellent , the only problem was I went to unload my truck last night and the gates weren’t working.

Stacy T  |  First Impressions 
Rating:
1.0

I would never attend to this one again

anna w  |  First Impressions 
Rating:
5.0

Very good people and respectful

Paul M  |  First Impressions 
Rating:
4.0

Very knowledgeable and thorough. Got me in and out as quickly as possible, very appreciated for I was in a hurry.

William W  |  First Impressions 
Rating:
5.0

I loved it. And they were very helpful every time I needed something and needed help.

JACLYN B  |  Overall Experience 
Rating:
5.0

Paul and Kathy are such great people. They have helped me with all my questions and concerns. I really appreciate all the help these two have given me. I feel comfortable storing my belongings here.

Gabriel G  |  First Impressions 
Rating:
3.0

Our storage wasn’t cleaned when moved in and our check in was a challenge

Paulette L  |  Overall Experience 
Rating:
5.0

No complaints

Sherry H  |  Overall Experience 
Rating:
5.0

Super detailed, friendly, knowledgable and caring. Represented Uhaul extremely well!

Veronica M  |  First Impressions 
Rating:
5.0

I would use this facility if the situation arises

LOWELL T  |  Overall Experience 
Rating:
1.0

Im sorry I have tell u that that manger attacked me on last Monday May 6 it really horrible manger which this place not good ! I not appreciate with them

Mindy T  |  Overall Experience 
Rating:
5.0

N/A

Latasha T  |  Overall Experience 
Rating:
5.0

I love this facility. The management here is super awesome. My husband and I still have 2 units here. This facility is well lit with security cameras. Prices are reasonable and the staff is fair.

LaToya K  |  Overall Experience 
Rating:
5.0

great place for storage, moving trucks, and moving supplies. great staff

Paul S  |  Overall Experience 
Rating:
5.0

Great customer service and willing to do beyond expectations.

Richard G  |  First Impressions 
Rating:
5.0

The grounds were always clean. The staff is very friendly & most of all my belongings were safe from insects & rodents, which is very important to me.

STEPHANIE B  |  Overall Experience 
Rating:
5.0

Friendly and efficient

Janice F  |  First Impressions 
Rating:
5.0

Awesome experience so far!

Jamie T  |  First Impressions 
Rating:
5.0

Everything is wonderful and easy here.

Randolph S  |  Overall Experience 
Rating:
5.0

My only complaint would be the door to my storage was really hard to close, and there was quite a bit of water overflow into the unit from the rain but other than that it was great. Love the staff

Anthony R  |  Overall Experience 
Rating:
5.0

Would continue using if we still had a need for storage

Ethan S  |  Overall Experience 
Rating:
5.0

Great location and the Spencer's are so pleasant and helpful. Thank you very much !

Randolph S  |  First Impressions 
Rating:
5.0

Kathy and Paul were extremely friendly, helpful and accommodating, despite the adversity of an uncooperative computer.

Nancy P  |  First Impressions 
Rating:
5.0

Be careful of correct receipt submittal when closing accounts.

willie J  |  Overall Experience 
Rating:
5.0

Very helpful and friendly

Evelin A  |  Overall Experience 
Rating:
4.0

None

anita a  |  Overall Experience 
Rating:
5.0

I have been at this location for over3 years . Paul & Kathy were very professional and easy to work with. The units are clean and well maintained. I fully recommend this facility .

DANA M  |  Overall Experience 
Rating:
5.0

Paul and Kathy are very friendly people who have an excellent attitude and go that extra mile to see that everything is going well, I would recommend them over and over again 🤗

Holly C  |  Overall Experience 
Rating:
5.0

Great

willie J  |  Reservation 
Rating:
5.0

It was a very easy process to rent this storage unit. The facility is clean and well kept. The office staff were more than helpful and very easy to deal with. I am sure that I made the right decision.

Randolph S  |  Reservation 
Rating:
2.0

Poor customer service

Quida D  |  Reservation 
Rating:
5.0

Paul and Kathrine Spencer were always very helpful over the past 2 years I rented my unit.

Shelley C  |  Overall Experience 
Rating:
1.0

The staff was very rude upon every encounter. Unprofessional and never helpful. Will never use this company again and I will tell everyone I know. So glad to be out of there.

Patricia V  |  Overall Experience 
Rating:
4.0

Thank you.

BOBBY S  |  Overall Experience 
Rating:
3.0

Access to get in sucked. No parking in the very short parking lot due to having uhaul rentals parked in front of limited parking space.

Renee C  |  Overall Experience 
Rating:
5.0

Very satisfied with service received. Keep up the good work!

Andrew B  |  Reservation 
Rating:
5.0

Paul was a God sent angel....always helpful and friendly. Definitely made me feel comfortable and confident my belongings were safe. Thanks again for everything 😊

Alisha A  |  Overall Experience 
Rating:
5.0

The costumer services it's great thank you very much

Erika M  |  Reservation 
Rating:
4.0

Their was oil on the floor that did not come up on cleaning so when I moved my stuff in I was given a large orange tarp at no charge to put on the floor so the oil would not absorb onto my items.

Julie K  |  Overall Experience 
Rating:
5.0

Very friendly people

Myra V  |  Overall Experience 
Rating:
4.0

Great

ROY J  |  Overall Experience 
Rating:
2.0

The phone is not important. Knowledge of the cost was poor.

Diane M  |  Overall Experience 
No reviews have been submitted for this location.
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