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Lucy J | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Grand Prairie
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I put YES on the recommend…..BUT…there was a 1st problem with the 1st representative that we talked with and the manager had to step in…maybe U-Haul needs to spend MORE time with “customer service” training…. It is getting harder and harder to find U-Haul and “other” services for DIY moving…. We appreciated the manager stepping in and rectifying the problem… I was not there… was moving “significant other” … I “paid” for the equipment “ online… or so I thought… but was informed that my credit card used was ONLY to “hold” the equipment… and had to transfer $$$ to her so she could pay for the equipment….. I have ALWAYS had good service and transparency with U-Haul but this time …it left a slight bad taste….
ERIK MTuve las cosas de un apartamento de dos habitaciones durante un año aqui todo bien y sin problemas
William A | Overall ExperienceIt was a very good experience.
Babatunde O | Overall ExperienceLove the GM SO MUCH!!
VONTREL Y | First ImpressionsThe staff was excellent truck I got needed work transmission work needed other then that all was wonderful
Lester L | First ImpressionsThank you to James and his staff very good place
Tasha C | Overall ExperienceYou guys did a good job
Dante H | Overall ExperienceExcellent.
Babatunde O | First ImpressionsJames Parker is a Great Team Member!! I appreciate you!!
DAVID CBetter Parking
JOHN SI am going to tell other people about you all
VANESSA B | Overall ExperienceEnsure that the rental is with the right customer at correct date and times to avoid incorrect fees charged for tolls, etc.
DAVERIKA SThanks for the move out! It was a great experience storing with you all
Bradley B | Overall ExperienceBest service when you need an affordable unit and moving van!
ISAIAH W | First ImpressionsGreat customer service
RODNEY CJames was amazing he was very perfessional and helped us with know questions asked.he was a big help!
TONY LGreat customer service!!
Devonta H | First ImpressionsThank you james
Onibiyo T | First ImpressionsExcellent customer service as the employee not only was great with the paperwork, helped me with the hook up to my vehicle (did not ask he asked me if I could use the assistance). This place is Top-Notch I would gladly go there again if I didn't use U-Haul to move states. No issues at all (which usually happens), quick, well priced, and overall a 10 of 10. As a multiple state user of moving where the work is, by far the best. I commented on google reviews highly and I just don't remember the outstanding employees name is but look me up Newell, trailer, 02/25/25 simply the best
ALEXANDER NJames help me very well
Steven M | First ImpressionsEverything is absolutely fine.
TITILAYO KCustomer Service A+ Nice and clean location The personnel was so helpful which made my day. Thank you very much
KESHIA BYou staff and facilities were awesome. You made my move more pleasant and hasell free. I highly recommend for all your storage and transportation needs.
debbie w | Overall ExperienceJust Keep Up The Excellent Customer Service.
SONJA MJay could not be more helpful than he was already. After switching management. This new management is super nice and accommodating when I needed it. I appreciate them for all the help and everything they had to offer
KARLA-YAMILETH Q | Overall ExperienceAwesome customer service. Highly recommend!
DARNEISHA H | First ImpressionsThe manager was very very helpful he fixed the problem I was having, he didn't give me attitude or any problems he automatically jumped to help me his name was James. Excellent customer service and very helpful, I give them a 10 star if I could. I truly recommend this U-haul
Christian B | First ImpressionsVery kind and efficient staff.
GWENDOLYN TExcellent experience from pick up to drop off. Truck was like new. Very happy, and I have used trucks many times. Would use again without hesitation.
Charles EThe staff at this location is exceptional . First thing was once I arrived they had staff multitasking helping multiple customers , maintence was there facilitating repairs for lighting to ensure all lights where operating outside. Once I was assisted mind you there where 4 customers being assisted question and concerns where answered quickly and effectively with a happy personal personality , I have rented from Uhaul for many years , I must say this location was impressive . Buildings, unites and facility are top notch . Staff took time without rushing me showed units made recommendation that benefited my needs . So let give this location 5 stars and the staff present exceptional recommendations . This will keep me utilizing uhaul in the future even though there is closer uhaul to my location after being new to Texas , I will not change the staff made things very easy simple took stress off me it is worth the drive . Only 20 minutes so no stress at all.
PETER A | First ImpressionsVery friendly and professional.
debbie w | First ImpressionsTratar de mantener limpia la unidad por favor
JESUS CJames Parker is # 1!🙌🏻🙌🏻 He was very professional, very attentive, helpful and polite. I definitely recommend this place. James Parker went above and beyond.
Lillie M | Overall ExperienceI like this store even treated very nice
ELIDA V | First ImpressionsGood customer service and friendly personnel.
EDWIN OUnprofessional workers and unhelpful. Have better equipment maintenance
Thalia RThe manager, James, was super helpful and made the whole experience super easy.
Andrea C | First ImpressionsTaquina was amazing! She was quite helpful throughout the process!
NWANNE OThe lady was great help and fast process thanks
PRESTON D | First ImpressionsB/w customer service, reservations/scheduling, and what ever other departments that bounce me around, it’s one thing for reps to not know how to manage or handle a situation but for managers to not be able to actively assist and brush a customer off to another department is beyond incompetent. High recommend customer to just work with Good Soul Movers directly with out using u-haul
Quiana R | Online Move InNothing, it was a great experience.
GERALD BThe assistant manager was super helpful and upbeat and made the long drive less painful. She was the only positive experience of the experience!
ALEX VMake sure the back of the trucks doesn’t have a bad smell!!! Mine had a bad smell but I didn’t really care about it!
Corey FStaff was excellent
Joe P | Overall ExperienceMuy excelente servicio en ese lugar
Eugino M | Overall ExperienceInside hall lights are set up on a timer and depending on where you are they go off to quick causing dark condition
bruce w | Overall ExperienceAgent was friendly and knowledgeable. I was very satisfied with rental.
William WJames was very helpful and provide good customer service.
FREDRICK B | Overall ExperienceThe radiator spring a leak during my rental and even though I made it back to the rental location, the only options I was given were to wait for roadside assistance or pay for a completely new truck. Very poor customer service!
KRISTOPHER FNo issues at all. Seems fine to me, exceptional customer service! Will definitely be returning in the future.
CHARMAINE BThis U-Haul is THE BEST! The staff is incredible and I am very thankful that they are understanding.
damaris m | First ImpressionsTerrible experience with storage. Rat infested. Several stored items destroyed and damaged by rat bites, urine, and feces. Poison provided in unit is like candy to them. Alerted Several different employees and managers were informed and nothing was done. Just told to file a claim with insurance. Stupid credit card policy for smaller Transit & truck rentals.
LARK R | Overall ExperienceN/A
PATRICK HNothing it was great service
marlon pI've used this location several times. Staff has always been nice and helpful. The parking out front is very tight, making it difficult to maneuver.
Janet MThe parking lot was very small it was a little hard to park the U-Haul truck
Hailey SThe manager was great he even called me to follow up.
mina jEverything was perfect …
Sheniqua E | Overall ExperienceWorst spot to go unless u like rudeness, getting screwed outta your stuff and saying you didn't pay but have proof of it you did, and finding out ur stuff was rummage threw even if you're stuff in on auction list and trying to get it back then. Then that the place to go especially if the ASSISTANCE manager there only. The general manager James is a wonderful and kind hearted person and is very well doing a fantastic job if u ask for him he will definitely make you feel welcome as well as the worker Allen he is well proper as well and is super kind hearted to them both
JOSE R | Overall ExperienceIncredibly great customer service. The best U-Haul rental office in Dallas Fort Worth.
JAMES CThere nothing more to improve the experience was comfortable. Staff was very friendly. Appreciated the experience.
jessica lMore parking space
Sarahi ANew management was great. So much better than my last experience.
Brenda SI had to throw away mattresses couches and blankets due to urine and rat feces that were visible, and all over the floor I made the staff know about this issue and the inconvenience I had to come by at a certain hour to open my units and let somebody come in and put mouse traps or poison so that Items would continue to be damaged. I made the personnel on premises no regarding my units issues.
martina z | Overall ExperienceRemove the manager at that location, she is rude, disrespectful and crazy. She believes she is better than you and she can talk in the way she wants and you have to accepted and if not she will threaten you about getting the truck from somebody else. What a nightmare was dealing with her. Worst experience ever on my life, she has an attitude issue, she needs to take medication to resolve her issue, she can’t be manager with her mental issues
Luis RJames was very helpful! He got us a reservation quickly-after we called late & helped us with additional items we decided to rent when we picked up the truck. He made the process a lot smoother than expected!
Kristin YIt would be easier for the customers if you had more parking spaces. Other than that, I had a pleasant experience.
Lozanne CGreat staff all three of them especially James couldn't get any better
JEANNA M | Overall ExperienceThanks for you'll help on this times since like all over the jobs or down but I sure thank you for you'll help and hope to see you'll again. Raul
raul l | Overall ExperienceDrop the trailer of like nothing employee was great showed us where to drop it off quick amd easy
MIGUEL lJames was great, friendly, helpful and very professional. Although he was working hard today by himself. He was very busy today.
KATHERINE WGrew customer service. James was courteous and professional.
ERNEST EMy only concern is that when a customer purchases the insurance with the product it should be included on the inside of the truck as well as the outside . Vandalism should go both ways it's not fair to the customer.
Monaka GDid not have the dolly on the truck I had to use my on personal car to pick up the dolly so I wouldn’t get charged for mileage and still had to come out extra money for it.
Brittney HEverything about my stay was good, except the hours that you can get in, after closing hours.
CLEMENTINE K | Overall ExperienceThe storage unit was rat infested. Rats pooped and peed all over my king and queen mattresses. My comforters were peed and pooped on. Everything in my storage unit was covered in dirt. It was so much dirt and trash that it made it very difficult to even move out. The whole unit floor and all of my personal property was covered in poop. This is unacceptable and unsat.
Tonia G | Overall ExperienceI must say, the young lady at 2455 Tarrant Drive was outstanding! Please forgive me for forgetting her name. Super helpful and super polite. If she is not on the management team, then she should be. She needs a promotion. Put her in a commercial role for the company. She was still working after hours, diligence at its best! Thank you!
sheila hGreta staff. Friendly and helpful
juan i | Overall ExperienceThe service was excellent.
Latoya WYou guys need to send me an email for my confirmation payment I made on yesterday
Laquila m | First ImpressionsEverything is alright
Francis AThe 2 gentlemen behind the desk were very helpful!! Moving is stressful an they helped a lot! Thank you!
Wendy NVery friendly, easy in and out. Thanks
Brian PI was threatened by the girls boyfriend that works there. The manager was supposed to fix my door so I could gain access to my storage. The door fell on me while I was trying to get my stuff out. Then the asked me to pay for the unit I couldn't get to.
Jenny S | Overall ExperienceThe young lady at the front desk was amazing! She was so personable and made me feel like we’d been friends forever! Jose was also amazing and super helpful with every thing we needed and answered our questions! Great experience!!
Karen a | First ImpressionsThe manager was very confused about my rental reservation and spent 20 minutes looking for a key that was right behind him all along.
Antonio MI was treated with excellent service with optimal professionalism!
Wilburn BToo high of rates.
FRED M | Overall ExperienceHorrible setup and entry in and out is extremely bad. Bad development
Kevizhane G | Overall ExperienceCode Access for entering and leaving but the passcode only works for that customer so they can't share and only for the hours they in use of rental
JIMECIA WThe only problem is not being able to communicate by phone I will be in the near future returning to U-Haul storage very convenient great location and cost efficient,
SANDRA H | Overall ExperienceThis place is very clean an a safe area, to storage you items. The lady " employee " she was very nice an broke down all the details for me, I'm a happy customer 😀
Jeremy PJames Parker is amazing. Great manager and understanding.
Somaria L | Overall ExperienceJames john and jose were fantastic id respect the help they gave me
brandon d | First ImpressionsRepresentative in office rude 0 stars
tommy g | Overall ExperienceEstoy sorprendida de la amabilidad de las personas que nos ayudaron en la oficina. Muchas gracias hicieron que un proceso de mudanza fuera muy censillo. Muchas gracias! ☺️
Lucia R | First ImpressionsThe location went above and beyond to make sure I got the right size storage unit to fit my needs! Definitely would recommend!
Dee M | First ImpressionsThe staff was very respectful and resourceful.
Adrian M | Overall ExperienceThe manager Trinity was great!!
Blair B | Overall ExperienceI know who the store with next time I need to store some things..
Eric M | Overall ExperienceThank you Ashlyn and Jermaine. I couldn’t have completed this move into your facility without your help. You both were professional, kind and friendly and went above and beyond to accommodate me and make my move in successful. Thank you again and again.
sheilla b | First ImpressionsUhaul General Manager Jeremiah was awesome. Very professional and well spoken young man ability that multi task while assisting the customer.
Debra S | Overall ExperienceRented the storage for 3 years and had no issues.
jacinto p | Overall ExperienceMr. Jermaine was very helpful and knowledgeable. I really didn't know what size unit I needed, but after him asking a few questions he knew the exact size unit i needed...he was right! Everything fits perfectly.
travis g | First ImpressionsKeep up the great work
Tosha G | Overall ExperienceI have been with you for 20yrs, I have always paid you. Some of your stay get really disrespectful, when I ask questions regarding late fees. The issue trait of auctioning my stuff off. One day, I will let you do just that.
UGOCHI I | First ImpressionsBad experience with the staff
OSAMA Q | Overall ExperienceI had to move all my stuff out there was bugs and some kind of animal tore and ate up through my bags, clothes and my other belongings.
Vanessa M | Overall ExperienceTrinity went above and beyond while helping me get situated. I was extremely tired from driving from cleveland Ohio to Irving Tx.
Patricia S | First ImpressionsGreat ladies at this facility. No men needed there. These ladies got it covered. Tito
TITO M | Overall ExperienceThe person named Alex was really helpful and knowledgeable. We made reservations for a 10x10 but got there and it was a 5×10. Alex made sure we were able to be moved. Considering we had to move unexpectedly this was a big relief. Thank you!
Tiffiny C | First ImpressionsThe attendant was really cordial and paid attention to all details. She also was thorough and asking questions for what size unit that I need to rent for storage.
Eric M | First Impressions🖕
Tolbert G | Overall ExperienceStephanie was very efficient in setting up the account, there was no redoes or repeats. I'd say she knows what she is doing. She has five as stars from Sid.
Sid T | First ImpressionsI don’t always remember everybody’s name, but I remember Miss Trinity’s name because she was one of the very first general managers, managers, or management team that has been went above and beyond my expectations or any expectations of the public. It was a great experience because of her.
Tolbert G | First ImpressionsStaff was friendly and helpful.
Gregory B | First ImpressionsWent to 3 different locations and everyone was so helpful and very nice.
LINDSEY M | First ImpressionsTrinity and Stephanie were both very helpful and friendly. Trinity is an asset for sure!
Teresa M | First ImpressionsMs Ortiz is great
Quinton J | Overall ExperienceVery nice and helpful great customer service
Gabrielle W | Overall ExperienceExcellent service
Roger D | First ImpressionsThe Trinity and her staff were so sweet and helpful. I had the pleasure of dealing with her for over a year so my review hold weight. I pray they go far with the company as every facility should have a staff like them.
LaShunda F | Overall ExperienceThey have always been friendly and helpful, although I would like a 3 day grace period to pay my bill, I have been a long time payer on time, loyal customer. Jaime Sanchez
Jaime S | First ImpressionsNo issues and had the unit over a year. Employees always super nice and helpful
Gregory R | Overall ExperienceThey was very customer service,friendly, clean and overall outstanding.
Chandra C | Overall ExperienceTrinity was very helpful !!! Always has a smile on her face and very friendly !!!
ALIESHA S | First ImpressionsGreat Staff! Safe place!😉
Nacirema S | First ImpressionsUsed storage two yrs..phones always forwarded to call center.never can get ahold of onsite manager! Manager trinity rude with no unserstanding..gives unaccurate information! Old manager was very helpful..but now place going dwnhill
ANDRIA M | Overall ExperienceExcelente. Muy. Buenos. Y seguros
Jorge A | Overall ExperienceExtraordinary
Paula J | Overall ExperienceStaff friendly
leon s | Overall ExperienceGracias
Minerva Q | Overall ExperienceManger was the best
Diamond G | First ImpressionsExceptional facilities and customer service, would highly recommend them to anyone, would use them again if necessary. Oh yeah and Trinity is an awesome Manager!!!
Norman D | Overall ExperienceGreat job 👍👍👍👍👍
Kenneth M | Overall ExperienceEverything was really good about this facility. My only two complaints were 1) I wish there were lights inside the storage units because it becomes dark when you put something in them; and 2) pricing: we moved our stuff because we found an AC unit twice the size for same money.
Terrie C | Overall ExperienceI m happy
Jean M | First ImpressionsThe staff was friendly, courteous, and professional.
STEVEN W | First ImpressionsAwesome friendly service
Kenneth M | First ImpressionsThe storages were infested with rats and mice. I found my items with Vermin all over everything
Toya M | Overall ExperienceTodo muy bien la persona que nos a tendió fue muy a mable gracias 👍
Martha P | First ImpressionsWilliam did great. If i could give him more than 5 stars i, most definitely would have.
Christopher M | First ImpressionsThe day was so hot and management kindly gave my family and I water! In times like these,this small act of kindness was not unnoticed! Thank you Uhaul for another excellent experience!
Christina W | Overall ExperienceFue muy amable la señorita q me atendió fue rápido el proceso del contrato.
Rosio A | First ImpressionsFor many years UHaul have provided me a very courtesy, helpful, safe and professional environment. Even though I have closed one of my storage units there are two remaining due to their great customer and friendly service. I prefer to continue the use of UHaul storage facilities. Thanks for the great experience!!!!
Laverne M | Overall ExperienceA+
RAFI C | Overall ExperienceI would of rated it higher but my first storage unit got broken into and a lot of my stuff was Stolen but the 2nd unit they gave me was pretty good
Theodis L | Overall ExperienceThis was my worst experience ever and I’ve used U-Haul before. The service, equipment and staff are below PAR. Very disappointed with the service, equipment and personnel. The only side that was good was the man from roadside assistance. He was very cordial, prepared, friendly and knowledgeable!
Maria J | First ImpressionsCustomer service was excellent thank you for your help
Meia B | First ImpressionsAmazing staff! They answered all of my questions and were super friendly! The facilities were clean from the office to the storage unit itself. I will definitely be referring friends if they are ever in need of a storage unit.
Breanna M | First ImpressionsI haven’t moved anything in yet
Rachelle S | First ImpressionsHis really nice great experience
Norma G | First ImpressionsThe storage was clean the people was friendly I will rent again in the future
STEWART L | Overall ExperienceUhaul is the best company in the storage business in my opinion. Their staff is friendly and professional.i am a happy and very satisfied customer .they helped me through the whole process while I needed a truck to move my stuff and a secure storage rooms when I was buying the house. I will use them again in the future. Thanks.
CLAUDEL J | Overall ExperienceThank you so much for making my run it rental process easy.
Arielle W | Overall ExperiencePlease don't go up on our rent.
Lisa S | First ImpressionsThe staff member was totally motivational and supportive…
Eric M | Overall ExperienceI want to thank all the staff members of the uhaul storage facility in Grand Prairie texas where I live for a great experience I will never forget. they helped me move and provided me with the truck and storage that I needed to my new apartment. Thank you all and I am greatful for your help .
CLAUDEL J | First ImpressionsI appreciate everything that U-Haul facility, 2455 W Tarrant Rd, has done to provide services to accommodate my needs. Thanks!
john M | Overall ExperienceThe staff member Debbie, was a very good help and a great personality, as well as thoroughly clarifying in the storage rental process..
Eric M | First ImpressionsThanks to Bri at the front counter she helped make my family’s transition to Texas bearable. Great personal at this location
LaShonda E | Overall ExperienceTo be honest i had a horrible experience in el paso, yet the person who helped me in grand prairie was so good she made things so much better.
Crystal G | Overall ExperienceThe desk woman, Brie, is absolutely phenomenal. She was helpful, compassionate, and very energetic. She made the entire experience easier, more efficient, and even kinda fun. She was a blessing to me and has remained a blessing as I’ve needed to access my unit.
Darbe W | First ImpressionsGreat staff and very helpful.
shane b | First ImpressionsNever had an issue with facility or staff.
Julia C | Overall ExperienceThis facility was the best!!! All employees where super nice and helpful. Very clean.
Monica B | Overall ExperienceThought the facility was able to be accessed 24 hours
COMIYA D | Overall ExperienceThank You For 8 Year's
GEORGIA W | Overall ExperienceExcellent staff . Very hellful and knowledgeable, went above and beyond .
MICHAEL G | Overall ExperienceI liked it the short time I was there the staff was very friendly an talked to me which u don't get alit anymore with anyone making sure I was ok an had everything I needed an manager was awesome and thats another thing you don't find alit of managers that care about the customers
Jeanette e | Overall ExperienceI moved out three weeks ago,I only used your storage for one week
MARILYN R | Overall ExperienceThe lady was helpful an very nice an really knew everything she was doing and also had a interview an was multitasking which she did very well
Jeanette e | First ImpressionsWell maintained, always clean and all staff were courteous and helpful. Great experience!
Ronald L | Overall ExperienceMuch better experience here than my previous experience in Metairie, LA.
Paul C | Overall ExperienceI have never been treated as such an inconvenience by Debbie. She was minimal help when I needed to gain after hours access due to an expired card requiring two trips but when another employee saw how she treated me he went out of his way to help me (wish I remembered his name to provide kudo's). This caused me to move storage units to another company and when I was trying to finalize checkout her manager was on-site so I was treated as an inconvenience again making me wait for a long time beside my storage unit for final checkout. When I asked if she could dedicate time to work I need done..., she laughed hysterically in my face and never said another word. Extremely poor customer service by Debbie and recommend something be done before more customer have this type of experience.
scott f | Overall ExperienceI feel my things are in a safe place.
LETICIA D | First ImpressionsMove in was very quick and easy everything was was very clean and well maintained and the two young ladies from my home state of Mississippi were awesome to meet and very courteous as we all are from the Hospitality state!! I will definitely return in the future if your services are ever needed again!!!
John M | Overall ExperienceVery good customer service from a lady name Debbie and Gabby. Both very professional and helpful.
Genaro B | Overall ExperienceLook you asked for my feedback well here it is....uhaul harassing family members and emergency contacts for payment is lunatic, loan sharks, and just wrong if it's your system it needs to be fixed! And the wording on your loan shark letters like if I was M.I.A for months not one phone call to me at all FOR 95 CENTS...STUPID! " PLEASE TELL C*****T*** to contact us as soon as possible" what tha heck! THANKS FOR SHOWING UHAULS PRACTICIEES BEFORE I WASTED ANYMORE MONEY THERE...AND THE RATS WERE MY REAL CONCERN, DENIAL ON THAT TOO ...IM AM HAPPY THOUGH WITH DEBY SHE APOLOGIZED AND REFUNDED MY AUGUST RENT SO I COULD RUN AWAY FROM THEIR, ALSO YOUR UNITS ARE OVERPRICED BIG TIME, I HAVE A UNIT RIGHT NOW FOR 129.00 10×25 × 18...
Christine T | Overall ExperienceStaff were extremely nice and helpful throughout my time renting. The only problem I had was when I moved there was evidence of rodents in the storage unit. And a few of my things were damaged.
Akira T | Overall ExperienceThe lady that checked me in and gave me my storage unit and showed me where it was located at was super helpful, friendly, kind and a pleasure to be around. She was great.
Cody Y | First ImpressionsIn the first storage until we had at this location, when we went to get out stuff out of it to move into a new home, we found that many items had a strange white residue all over them. This white residue was extremely difficult to get off of some items and even ruined several expensive furniture pieces. We have no idea if some kind of pest control spray was sprayed directly on our items or what happened, but it even managed to get into some of the boxes. That unit was also not sealed well at all and when we went to move our items out of it only after a month of them being stored, most boxes were so damp that they were falling apart and our items in them were damp as well. We down sized to a much smaller unit for a few months after moving into our new home and that unit was much better and we did not have any of those same issues. However, a few days before moving out of it our bill was due which I paid. When we closed out the unit we were told that even though we paid for an entire month, we could not get any money back since we really only used it for a few days. So UHaul is getting paid an entire month for a unit that was only used a couple days into the billing cycle and can double their money by renting it out to somebody else since we closed the contract and are no longer using it. That’s not good customer service and is taking advantage of people which is appalling, especially considering the times we are all going through right now with the pandemic. Keeping a customers money for an entire months worth of service when you are not providing a months worth of service is unethical and says a lot about how this company operates.
cassandra B | Overall ExperienceVery patient and understanding staff with military personnel who have intricate circumstances.
Brittney K | Overall ExperienceThe kids that li paid you to unload my truck were awesome.
Michael H | First ImpressionsThey were good up until I switched to a smaller unit and the original manager up and left without any notice and gave me false information
DANASHA L | Overall ExperienceThank you for all you did for me and my family. I am soo grateful. You worked with us so many times and helped make a horrible experience a better one. You were a blessing to me.
Esther W | Overall ExperienceI had a great experience with my storage they were very nice all the time and I would send any to them and I would get another storage with them...
FELICIA S | Overall ExperienceI think you should have access to your storage unit after 10pm. For a few. For people who are moving to another location. For convenience.
Shulanda H | Overall ExperienceThank you so much for the great service
Angela O | Overall ExperienceThanks for your service
Ahmed A | Overall ExperienceThe man was really sweet and worked with what we needed I really appreciated him
Carissa A | First ImpressionsGood facility, great staff. A bit higher than other storage places for the same sizes.
Darmecia S | Overall ExperienceMark was very nice and extremely helpful!!
SHAUNTAE C | First ImpressionsGreat customer service one of the best
Rebecca d | First ImpressionsOnly reason I would not recommend Uhaul storage in general is this is only storage I have ever had that charged for the whole month even if you didnt need it the whole month.
Dorothea W | Overall ExperienceThe gates were rarely closed even late at night.
Nadalin A | Overall ExperienceIt would have been nice to be reimbursed for part of my payment. I was forced by incompetent people to not do their job which caused me to go into 4 days into a new month and have to pay the whole mon
Christina T | Overall ExperienceNo problems
mosses f | Overall ExperienceGreat experience
Stefano V | Overall Experiencesatisfied with my experience with the Grand Prairie facility
GWENDOLYN S | Overall ExperienceAll of the staff members were kind and helpful. Kathy & Paul Spencer made my experience great! They were understanding and considerate of my situation. Very nice people they treated me like family.
Denisha R | Overall ExperienceIf I could do it over again, I would've moved ince my oak desk came up missing. 5 years and more having my things stored there, I came out with bed bugs and some of my items missing, NEVER again. Ever
FANNIE M | Overall ExperienceI felt appreciated and secure.
James S | Overall ExperienceNice place, it was a nice couple of years.
Randolph S | Overall ExperienceI have always use this u haul place it’s clean and the customer service is excellent , the only problem was I went to unload my truck last night and the gates weren’t working.
Stacy T | First ImpressionsI would never attend to this one again
anna w | First ImpressionsVery good people and respectful
Paul M | First ImpressionsVery knowledgeable and thorough. Got me in and out as quickly as possible, very appreciated for I was in a hurry.
William W | First ImpressionsI loved it. And they were very helpful every time I needed something and needed help.
JACLYN B | Overall ExperiencePaul and Kathy are such great people. They have helped me with all my questions and concerns. I really appreciate all the help these two have given me. I feel comfortable storing my belongings here.
Gabriel G | First ImpressionsOur storage wasn’t cleaned when moved in and our check in was a challenge
Paulette L | Overall ExperienceNo complaints
Sherry H | Overall ExperienceSuper detailed, friendly, knowledgable and caring. Represented Uhaul extremely well!
Veronica M | First ImpressionsI would use this facility if the situation arises
LOWELL T | Overall ExperienceIm sorry I have tell u that that manger attacked me on last Monday May 6 it really horrible manger which this place not good ! I not appreciate with them
Mindy T | Overall ExperienceN/A
Latasha T | Overall ExperienceI love this facility. The management here is super awesome. My husband and I still have 2 units here. This facility is well lit with security cameras. Prices are reasonable and the staff is fair.
LaToya K | Overall Experiencegreat place for storage, moving trucks, and moving supplies. great staff
Paul S | Overall ExperienceGreat customer service and willing to do beyond expectations.
Richard G | First ImpressionsThe grounds were always clean. The staff is very friendly & most of all my belongings were safe from insects & rodents, which is very important to me.
STEPHANIE B | Overall ExperienceFriendly and efficient
Janice F | First ImpressionsAwesome experience so far!
Jamie T | First ImpressionsEverything is wonderful and easy here.
Randolph S | Overall ExperienceMy only complaint would be the door to my storage was really hard to close, and there was quite a bit of water overflow into the unit from the rain but other than that it was great. Love the staff
Anthony R | Overall ExperienceWould continue using if we still had a need for storage
Ethan S | Overall ExperienceGreat location and the Spencer's are so pleasant and helpful. Thank you very much !
Randolph S | First ImpressionsKathy and Paul were extremely friendly, helpful and accommodating, despite the adversity of an uncooperative computer.
Nancy P | First ImpressionsBe careful of correct receipt submittal when closing accounts.
willie J | Overall ExperienceVery helpful and friendly
Evelin A | Overall ExperienceNone
anita a | Overall ExperienceI have been at this location for over3 years . Paul & Kathy were very professional and easy to work with. The units are clean and well maintained. I fully recommend this facility .
DANA M | Overall ExperiencePaul and Kathy are very friendly people who have an excellent attitude and go that extra mile to see that everything is going well, I would recommend them over and over again 🤗
Holly C | Overall ExperienceGreat
willie J | ReservationIt was a very easy process to rent this storage unit. The facility is clean and well kept. The office staff were more than helpful and very easy to deal with. I am sure that I made the right decision.
Randolph S | ReservationPoor customer service
Quida D | ReservationPaul and Kathrine Spencer were always very helpful over the past 2 years I rented my unit.
Shelley C | Overall ExperienceThe staff was very rude upon every encounter. Unprofessional and never helpful. Will never use this company again and I will tell everyone I know. So glad to be out of there.
Patricia V | Overall ExperienceThank you.
BOBBY S | Overall ExperienceAccess to get in sucked. No parking in the very short parking lot due to having uhaul rentals parked in front of limited parking space.
Renee C | Overall ExperienceVery satisfied with service received. Keep up the good work!
Andrew B | ReservationPaul was a God sent angel....always helpful and friendly. Definitely made me feel comfortable and confident my belongings were safe. Thanks again for everything 😊
Alisha A | Overall ExperienceThe costumer services it's great thank you very much
Erika M | ReservationTheir was oil on the floor that did not come up on cleaning so when I moved my stuff in I was given a large orange tarp at no charge to put on the floor so the oil would not absorb onto my items.
Julie K | Overall ExperienceVery friendly people
Myra V | Overall ExperienceGreat
ROY J | Overall ExperienceThe phone is not important. Knowledge of the cost was poor.
Diane M | Overall Experience