Staff very helpful
Jason BaileyCustomer Reviews for U-Haul Moving & Storage of Granville Station
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I couldn't store my snow plow in the unit.
Thaddeus Black | Overall ExperienceSuper nice employees
Breanna McgeheeGreat experience
Quinn KennyWas over charged for gas and environment fee they suck and is money hungry brought the vehicle back ahead of time and everything I still got over charged
Trevianna GradyThe individual at this location was extremely nice and professional. She appears to be a great employee and was very helpful and easy to talk to. It was refreshing to talk to someone who was happy and enjoyed what she was doing
Michael FoxEverything was perfect beginning from the lady who attended to me.
Daniel NgenyThe Staff was very helpful and considerate. Will use services again
Nicole FosterNothing, just continue doing an amazing job!
Joyce AlexanderThe husband and wife team that worked there were excellent and they helped me 100%.
Vera Hughes | Overall ExperienceJoe and Sandy are the reasons I come back to this location and recommend others to them as well. They’re both down to earth and willing to help. Super knowledgeable about everything U-Haul (along with other things too). Sandy even let me know which places to drive the U-Haul truck through the storage area so that I wouldn’t get stuck or accidentally hit anything, super grateful for her advice. All in all thank you Joe and Sandy for doing an amazing job and being as kind and compassionate as you are. You’ve made moving for me a lot less stressful!!
Christine Van Mun | Overall ExperienceJoe was very helpful and friendly, I will recommend this place to friends and family. 👍👍
marcus jemison | Overall ExperienceReally nothing. The customer service at this location was excellent.
Omar camaraExcellent, Excellent, Excellent My things were stored in an outside unit little over a year. Joe was always great in helping and or responding to emails or any type of questions rather by phone or voicemail. Had absolutely no complaints from move in to move out. 10/10
Tequila Harris | Overall ExperienceThis location and its personnel is EXCEPTIONAL, by far the best that I've experienced. I will be recommending them to anyone renting from U-Haul.
Gregory FreeStaff was excellent service, and truck equipment keep clean. Super job.
Patricia LandersNo need for improvement, I've been renting fron UHAL all my life, this is the only location for me. The attendant alleviated all my anxieties and the stress of moving. He was thee best!
eva crossSandy was extremely helpful and pleasant to work with
Cynthia ChathamJohn and team was very friendly…. I appreciate their professionalism and support to our community….
Keaton Collins | First ImpressionsJoe was the best. Customer service was great.
Daijanai AlexanderThe husband and wife that run this location are fantastic!! (Sorry, I don’t recall their names). Both my girlfriend and me have rented from them and it’s been an absolute pleasure!
Frank PritzlaffLocation smelled like cigarettes.
Pakou ThaoSandy and Joe are the best! I have no complaints whatsoever. This is my third time coming to this location and they are personable and kind. 😊
Gonzalo GarciaJoe and Sandy are both awesome people.
Robert Howell | First ImpressionsThe staff at the Granville station specifically Joe and Sandy are a great asset to the organization. The facility is very well maintained and they are pleasant to work with. They handled my moving with ease.
Abdou camara | First ImpressionsEmail receipt
Greg WiemeriJoe is the best!
Ashley Wright | Overall ExperienceIt was pleasant at the beginning when we picked it up joking around with us, and when we came back with the truck to return it, he had a whole different attitude, Mr. Joe when a friend of mine’s was joking around with him. He got very angry and upset, slam the door in my face when I was going to receive my receipt because he was hot and frustrated and he didn’t want to joke around anymore why you should’ve started off like that and all you had to say is I’m not in a joking mood right now it’s been a long hot day.
Janice BeckGreat service, clean trucks
Brian SullivanI had not issues. Staff is very friendly.
Sharon MickensNever an issue with this uhaul location
Brian SullivanJust keep up the blessed work.! Many Blessings. Thank you so very much for always being there.
Rasheedah ColeCustomer service was excellent- no improvement needed
debra duncanGreat facility...well organized and well maintained. Prefer this facility over one that is closer to me.
Karen BuswellJoe was very helpful and awesome!
David LucreThe staff was pleasant and helpful
Robert GayleJoe was fast and friendly and it was a joy to work with him! Fastest U-haul experience I’ve ever had as well as the BEST U-haul experience! Trust this place!! The reviews are awesome!! I will recommend this place in a heartbeat!
Carla DieringerProprietor was friendly and knowledgeable. Outstanding service and good experience from start to finish. Highly recommended.
Richard SlaterNo concerns—everything went very smoothly and the person (I think Joe?) working was so helpful. I appreciated how easy this was. Thanks!
Lisa LaddJoe was extremely niceto work with.
tami andersonmr. joe, This is a very reliable and considerate agent. He is very special with his smile.
sheik bacchusEverything was excellent. This location is the best.
BRIAN FARNELLJoe was great from the being to the end of my truck rental. He appears to be a hard working staff!
Yolanda KatolewiczThe operators of this location are super professional, friendly, and the facility is always excellently maintained. I would highly recommend this location to anyone seeking to rent U Haul vehicles, equipment, and storage spaces!
Bernard SuideAlways very helpful and friendly at this location!
Brian CoxShoutout to the owners they’re great.
Alexander McElroy | Overall ExperienceTrailer lights did not work. Electrical cables were extremely frayed. Never should have been available for rent.
PATRICK MCGRAWGreat customer service
ronald kendrickJoe (the owner) was very pleasant and cordial. I reserved a trailer for 2 days, picking it up at 8:00 but returned it noon the following day and he only charged me for one day - awesome service! I'll for sure be using them again in the future.
Mike Vanden WymelenbergThis is hands down the most convenient and pleasant UHaul locations with the best management. We love the location and Management works really hard to make it pleasant experience whether I am renting truck or most recently, storage. Always smiling and kind. Reliable, too. We don't go anywhere else. We trust them.
Amy Christ | Overall ExperienceNever a single issue renting storage or vehicles at this location. Manager is very friendly and takes great care of the facility.
Amy ChristExcellent service. Thank you. Joe is awesome.
Allen BarnesGreat customer service, easy hookup, easy return.
Scott MulhollonKeep up the excellent work!
Bernard SuideExcellent as always.
Robert HowellJoe was very helpful, pleasant and friendly!! He made my experience and day!!
Loura WilliamsGreat customer service, was in and out with my truck in 5 minutes
BRIAN SULLIVANEverything was great. No issues whatsoever thanks for the great service!
Derrick WashingtonExtremely courteous and friendly. Genuine desire to assist with providing an explanation of the entire process. Explained the requirements to have 1/2 tank of gas when turning in the truck and how to determine the requisite amount to add to achieve 1/2 tank.
Timothy GeorgeJoe is the best..beyond best customer service ever provided by him, extra professional and very polite..thank you very much to Joe.
federico aburto herreraN/A
Bryan BrumleyThe young man who was working was very pleasant, friendly, professional and helpful.
Natalia YoungRight passenger door or window whistles at highway speed. Also, front end shimmy at 62-65 mph.
Mitchell LucasAwesome service. Always friendly and helpful
Jay NelsonEverything was great as usual from this location, that’s why we use this location
BRIAN SULLIVANGentleman who signed me in and issued the van: Great personality. Gal who was there when I returned it: Very cordial and helpful.
Jeff GlickExcellent service provided by staff, particularly Joe, at this location.
Bernard SuideGET WHEEL ALIGNMENTS HORRIABLE DRIVING TO OHIO AND SNOWY CONDITIONS!!!!
edward estacioExcellent
Ebony Charles | Overall ExperienceI had rat dropping all over my furniture.
Kimberly Spencer | Overall ExperienceJoe is the nicest person. I enjoyed working with him and will definitely consider Granville station in the future.
Chareese Morris | Overall ExperienceGreat storage unit. Joe and team are so friendly and helpful in getting you all set up and in their units. Always open and safe with the keypads and cards. I always felt my items in storage were safe and secure in this facility. If you’re in the area looking for storage, I would highly recommend Joe’s UHaul
Emily Juszczyk | Overall ExperienceJoe has excellent customer service
SECQUOYAH SMITH | First ImpressionsI love this particular U-Haul facility, the Granville station. The manager of the facility is exceptionally knowledgeable and an overall decent human being who respects and treats his customers with dignity. He is always willing to help if he can.
omar camara | Overall ExperienceJoe is awesome very helpful ,understanding and knowledgeable.
Hallarin Glenn | First ImpressionsSome workers were rude and some were nice and also I never received a key card for some reason
Teresa Turner | Overall ExperienceAfter moving out there were nice droppings
Tiffany Wilbern | Overall ExperienceI really enjoyed renting spaces they was very friendly at all times each time I went . The staff went way beyond to help their customers I really believe a $ rise should be given. Good hospitality,very friendly, helpful, matterable,if I ever have to rent storage space again i will be coming back to this uhaul location.
Ebony Robinson | Overall ExperienceI've been in this unit for many years. Never had a problem with water, bugs, mice, etc. Very pleased. Owners have been amazing. Would definitely recommend this facility. If I ever need to rent a truck I would certainly come here.
ELIZABETH GHILARDI | Overall ExperienceJoe and Sandy are exceptional at Granville station
Travis Hobson | Overall ExperienceVery nice and respectful man Mr Joe is! I will recommend this Uhaul facility to all my family and friends!! Thank you for wonderful customer service!!!!!!!
Joyce Alexander | First ImpressionsThanks
CARL PRICE | First ImpressionsMuy amble
Arnoldo Alavarado | Overall ExperienceJoe at the Granville location has been a huge help during our move. We rented trucks 3 times, and each time he was so kind, helpful and courteous. We will definitely recommend his location for storage and truck rentals!
Akua Bonlender | Overall ExperienceThe guy was very nice and willing to help.
cearis moore | First ImpressionsKeep up this way! A winner!
J RUDI STRICKLER | First ImpressionsTuesday, July 19, 2022 To the Granville Storage Location, I have really appreciated all the help from Sandi, Joel and Daniel. They demonstrate that they care about their customers by going above and beyond to help. Sandi gave me a free months rent and offered me some furniture covers. Joel helped me when I was locked out of my car (engine still running) which, blocked the entry gate - what a relief Recently, I was leaving but the gate would not open due to power failure from the electric company We Energies. Joel manually dismantled part of the gate mechanism and manually opened the gate for me - wooo what another relief! Daniel have been nice and helpful. I appreciate he checks with his boss about my business transactions; also he allowed me to use their broom to sweep out one of my units. Thanks to ALL at the Granville Station Location! Have an amazing day! Dovie J
Dovie johnson | Overall ExperienceHad one problem with a late fee that was handled the wrong way considering the type of customer I was. It was not handled professionally.
Pandora Jackson | Overall ExperienceMr. Tom was really nice. He and his wife are super good people I would recommend them to anyone looking for Uhaul! Thanks
Monica Sweezer | Overall ExperienceAwesome smooth move. Very well organized through completion . I highly recommend this service. Fast efficient and careful moving your items. I was very pleased with their service from beginning to end.
Michele Lange | First ImpressionsThe lady and the man are very nice
Charlie Sanders | Overall ExperienceJoseph and Sandy was and are two marvelous people to work with and I would recommend anyone to that site.
Alvin Cargile | Overall ExperienceVery satisfied
Teresa Turner | First ImpressionsI enjoy an experiencing the hospitality that you guys gave me thank you for your service if I ever need you guys again I will come to you thanks a lot Joe and Sandy. From Randy Hogan. Sorry the way things went down at the end I got a very sick
Randy Hogan | Overall ExperienceThe staff was friendly and very helpful!
Lisa Riegleman | Overall ExperienceThe lanes were not lit as much as they could be
KEVIN WILLIAMS | Overall ExperienceBathroom is very nice and clean.
Eric Peltz | First ImpressionsKeep up the gud work!
Joseph Ellis | First ImpressionsThey were very welcoming me as I was moving my things out of the way kept asking me if everything was okay I was very pleased with the service. Sandy the manager woman sanitizing the office. Bathroom very clean . I saw her sanitize the trucks when when someone return them. Truck that I got was very clean windows clean smell fresh.
Wanda Dixson | Overall ExperienceThe staff on the phone and in person were friendly and helpful!
Lisa Riegleman | First ImpressionsVery, clean and friendly. Move-in process was very convenient. Completed everything online, I was able to pull right up enter my gate Gide and begin moving. I was greeted immediately upon arrival by my name so that was a plus. The couple that lives on site are excellent. I will always recommend.
Tequila Harris | Online Move InJoe was amazing and really goes above and beyond for his customers
QUINETTA RHODES | Overall ExperienceIf I every need this storages again I will alway come back I love them / Jon to death
Lartine Jones | Overall ExperienceJoe is amazing and really go’s above and beyond for his customers.
QUINETTA RHODES | First ImpressionsJoe and Sandy are very nice people there the best. The place is safe and secure and very clean.
Nancy Damico | Overall ExperienceThe owners are wonderful and super kind people! We loved working with them. The storage facilities are very well maintained.
Robert Redeker | Overall ExperienceDesk person was friendly and helpful Storage unit was very clean
CAROLYN DORY | First ImpressionsJoseph and Sandy do a great job at maintaining the storage facilities/grounds
JORGE FERNANDEZ | Overall ExperienceYour staff on Granville are such great people to work with. They have excellent communication skills. They are understanding and helpful and they have great hearts.
Vera Hughes | Overall ExperienceStaff great, very helpful.
Francois (Frank) Riedijk | First ImpressionsThank you for your customer service
Demetreus Robinson | Overall ExperienceJoe is super friendly and helpful. Wonderful place to rent.
Robert Redeker | First ImpressionsI'll always go to U-Haul for my storage needs and it's been a pleasure always.
Randy Moore | Overall ExperienceI just don't like you keep raising the storage fees it's been raised twice in the same year.
CLINTON SMITH | First ImpressionsGranville is my favorite location & will not use another unless critically desperate. The location meets all of the Uhaul expectations but the staff there exceed expectations! Thanks for keeping my things safe during my renovations.
Angela-Marie Andrist | Overall ExperienceJoe and Sandy are the best!!!! They serve all of their customers with excellent professionalism. They always greet with smiles and both have very cordial personalities. World-class U-Haul representation to the utmost!!!!
AVIS THOMAS | Overall ExperienceThe facility is very, very clean. They are able to answer questions asap.
Fredrick Gillespie | First ImpressionsGreat service
Aaron Redd | First ImpressionsJoe and staff were always friendly and helpful. I would definitely recommend this facility.
Tammy Wilson | Overall ExperienceVery help full. Had all the answers I needed. Really like the 1st month free.
robert brink | First ImpressionsThe rep was the kindest and most helpful person
Deidre Howard | First ImpressionsI was very pleased with the management of the site.
Tim Fillingim | Overall ExperienceFelt very welcome there.
Tim Fillingim | First ImpressionsGreat
Adrian Roberson | Overall ExperienceVery kind and friendly. Best customer service you can get!
She Khang | First ImpressionsThe owners of this facility were so welcoming and accommodating. It was always smooth when I came to the facility and easy accessing my unit. Once when I left my lock undone they called and emailed me to alert me the same day to come and adjust it for security. They monitor the facility Well so I felt my things were safe until I could get there later that day. With them walking around and doing checks for such situations daily I am grateful. I appreciate all of their the hospitality! Would totally recommend!
Maya Marion | Overall ExperienceVery experienced and gave me all the information that was needed for me
wanda Dixson | Overall ExperienceThey was very kind nice and patient with me 😊😊☺️☺️😊☺️😁
Easter Conn | Overall ExperienceThe staff and management was very accommodating to my needs. I will definitely use there service again and recommend to friends!
Nadine McAlister Agara | Overall ExperienceThe gentleman was friendly, he explained the storage process. I would definitely refer others here. Even when I called a few days earlier, the lady assist me was very friendly as well.
Tammy Wilson | First ImpressionsI am just happy with the owners of the Granville location.
Yowanda Conley | First ImpressionsThey where very friendly and fast, I was in and out in less then 20 mins. 👍🏽
Jerry Smith | First ImpressionsThanks
Jacquelyn Bonavia | Overall ExperienceBEEN USING THEM FOR AWHILE NOW...LOVE THEM
Charnell perry | Overall ExperienceGreat customer service and nice storage facilities
James Miller | Overall ExperienceGreat staff very helpful
Dexter Anderson | Overall ExperienceBest customer service around!!! Great guy working the desk, friendly and knowledgeable.
Linda Roggenbach | First ImpressionsAbsolutely great customer service!!
Tamera Thompson | First ImpressionsThe worker was nice, polite and quick.
Seceana Merriweather | First ImpressionsSandy and Joe were such a pleasure to do business with. Always a warm smile and helping hand.
Tennita Clark | Overall ExperienceVery helpful and professional staff.
Dexter Anderson | First ImpressionsGreat storage experience.
Sterling Harding | Overall ExperienceSandy and Joel are very nice professional people, always there to help me with any of my needs. I would highly recommend the U haul to anyone.
RANDY COTNAM | Overall ExperienceGreat service,
Dion Ramsey | First ImpressionsGreat understanding
frederick hudson | First ImpressionsSandy was very helpful and friendly she did a great job
Suvonia Cannon | First ImpressionsGreat staff. Exceptional service. Will recommend them to any who ask.
Shannon Salinas | First ImpressionsThe care takers at this particular location are the best in the business. If they could be cloned for other locations you guys would experience major business increases.
victor morris | Overall ExperienceSandy and Joe are always very helpful! Thanks guys I appreciate the service over the years! Only moved out due to relocating but I’ve been a happy customer at the Granville location for many years
Ronald Smith | Overall ExperienceJoe and Sandy are wonderful. I have used their location several times over the past years when I needed to store my belongings and would go back if I need storage again.
misty jackson | Overall ExperienceNeed to hire a person like me
Randy Hogan | First ImpressionsVery nice and informative. Sandy was pleasant to work with.
Chappelle Roe | First ImpressionsJoe and sandy are assets to this company. I wish they were my employees. They’re professional helpful, the place is clean and ran correctly. By far the best uhaul and storage experience i ever had.
TAVIS BUTTS | Overall ExperienceI 'd would recommend this U-Haul Storage Facility to friends.
Celestine Lewis | Overall ExperienceVery helpful. Got done in a timely manner and they were so tidy. Would recommend this place to anyone else. Very outgoing people great personalities. Thanks for the Hard work it's very appreciated
Demetres Henderson | ReservationVery friendly and helpful folks!
yvonne bavuso | Overall ExperienceYou guys were awesome throughout my entire stay !!!!! Would definitely recommend this location
shamonica cannon | Overall ExperienceNice staff
Trayana Caldwell | Overall ExperienceWonderful staff!!!
Christine Gray | Overall Experiencejust to do the things you are doing , great service.
Jimmie Greenhill | Overall ExperienceNo comments
MELISSA A KOHNERT | Overall ExperienceFriendly and helpful
Chari Sheerer | Overall Experience