I believe that U-Haul should invest in an alternative way of scanning customer identification cards. Having your staff use their personal phones to scan my personal information goes against FOIP and is a huge liability that can be reported to the government. I understand that the staff state my information is not stored in their phone, however that is not a guarantee and I have no way of verifying that for my own piece of mind. unless your staff are willing to hand over their personal device for a stranger to go through their personal photos and information, they should not be using their personal devices to scan or photograph my personal information. I recommend you get another source of scanning to protect your customers personal data like you are legally required to.
Allen SCustomer Reviews for U-Haul Moving & Storage of Greenview
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think u-haul truck was overpriced. You can make it bit less expensive.
Dishan TThey lie to me said I returned less fuel
Mike WBooked truck with ramp ,to haul two motorcycles to a shop for safety inspections as I could not ride them there .The u haul depot is two blocks away, this was going to be very good. An hour before I was to pick it up at 20:00 hrs I get a call that it was not ready at that location. I said no problem I could pick one up at another location and I was given a location on other side of calgary in the north east side. The truck was there and the right number but no keys in lock box .my wife is upset now , we called back and was given a truck with no ramp . This is unacceptable. Three locations later we gave up .
Sandra P“Super experience! The truck was clean, reliable, and easy to drive. The store staff were friendly, efficient, and very helpful. Highly recommend this location!”
Royal SQuick, clean and efficient. Only problem we had was finding the front door lol.
Dave CThe contract they printed didn't even have any ink on it, so there was no way to read anything it said. This seems illegal. They did not explain how to drop off the truck if it was after hours. U-Haul changed my reservation three times. In the end, we were forced to drive to a further location, which required us to pay for more kilometres and use a bigger truck than necessary. I have not received a receipt with a breakdown of our costs. They said they would be crediting $50 to compensate for the change in reservation but I don't believe that has been accounted for. I honestly expected a more substantial discount for all the hassle and last-minute changes that occurred.
Abel JThe vehicle was clean but not in great mechanical shape. Steering was very loose.
Kyle CIt was out of business hours, the gate was open, easy to find, plenty of dropoff space. We did not meet any employees, so rating helpfulness is meaningless.
Mark SNo comments / keep a great job
Mohammedsaid Oeverything was OK
Gheorghe PHelpful employee got me what I needed very quickly even though I didn’t have reservation. Thanks
Muhammad KGave us a trailer with a bald tire
Dakota VHonest and friendly
MICHAEL PVery friendly,greeting and efficient service,truck was clean inside,outside had a lots of dings and scratches,all was well marked. Have has great service every time I’ve used your services.
Garry Bpeople know what are they doing here, young man, Ali helped me a lot. Thanks
Thomas HThe location is a little bit hidden, I guess you guys, can place a couple signals to guide the people to your location.
Luis GClean truck and nice representative. I would recommend this location. Thanks
Talwinder DThank you Green View Uhaul, My move went smooth on a busy month end.
Michael RThere are many over due repairs on the u haul that came up on my screen in the truck.
IRENE LTruck performed and was comfortable drive 4 days to move from Calgary to Whitehorse.
Dale SNA
RAHIL LGave me the wrong trailer which ended up blowing a tire on the highway. Almost got.killed in the process. Ended up on the side of the road for 3.5 hours waiting for service to come change the tire then when I went to return it. They told me they are having issues doing the one way return. Come to find out what I had signed for is not what was hooked up to my truck.
Baffour APick in Calgary was fine. Quick and easy. Drop off in EDM took nearly an hour!! Understaffed and overwhelmed.
Bryan GThe lady working there had no personality and was very curt.
Rick LThis was an older trailer. It was clean but the tires were getting pretty worn down. Just a little over the wear indicators. This is something I feel should have been considered when choosing a trailer for me as I had a long drive of over 900km so was a little concerned, but all went well. I pointed it out to the drop off location and she made note of it. Service was excellent.
ROBERT BNeeds more signage for returning trailers. Staff was not attentive and took a while to get service (only 1 worker).
Colton CWas not happy I had to drive to Calgary to pick it up from Edmonton. Spent more then 200$ extra in gas then it should have been. But the pick up spot had a great person I dealt with.
Richard BThe staff were extremely helpful and courteous.
Ronald ENot the location I booked
Andrew SI dropped off after hours so can't rate the staff not a option so please update the survey to include N/A
Shannon WNew and Good location, that was a good trailer. Thanks Ali
PABLO OConsider half day rates.
Charles LI've rented two different styles of trailers for moving things from here. Both times they were great. This is the place to go for good service and friendly staff who know what they are doing.
Marcus TBetter signage. With construction took we two tries to find the door. Not a pickup location issue, but I am very frustrated with the distances UHaul gave me for my last two pickups. You shouldn't offer pick up location options if your are going to change to significantly further away options. System should request your location and then UHaul should call you with possible pick up locations
Clarence LLove this location…lots of room.
Clark BOriginally was booked at a different location, was called 4 hours prior to my scheduled pick up that they didn’t have the trailer I required. Booked me to a location an hour away when I specifically asked not to be booked that far away. I ended up calling the Greenview location and rebooking for that same day myself after the other uhaul location told me there was none closer. Totally useless individuals. Luckily the guy at greenview was super great and helped me get the trailer I needed on short notice
Matthew GApp is a little unreliable. Seems weird that I enter my booking information on the app and then have to do it again in person?? Having said that, the two young gentlemen who checked my rental out/in (Ali? and didn't quite get the other name), were excellent!
Marc BMy best experience with Uhaul so far, renovation was a bit annoying but staff were friendly and helpful. The young gentleman helped a lot, Thanks uhaul.
Mukesh LStaff were friendly, it was a busy weekend but everything went well, clean truck. thanks uhaul greenview.
Thevin MTruck was clean compare to my last rental, Ali helped me with taking the right truck without extra charge. Thanks guys
mINTHO LI did after hours drop off so it was a ghost town
Elise RThis was not location I picked up vehicle at. It was change the week prior to my move. Truck as difficult to do mobile check in to get code. Truck back was not swept out and had mud smears throughout including the cab on passenger side.
Blair BThe guy who hooked up my trailer did not engage the ball lock. If I would not have checked myself I could have had a bad accident. Very disappointed.
FRANK WI got in there in a busy weekend, staff were professional and helpful. Ali and Abin helped a lot. Overall great, give them a raise
Safayetul Coverall great
Sebontu SReally, the experience was great, buddy had me pull up and he hooked everything up,then when I dropped off the trailer ,another guy unhooked the trailer for me. Overall ,great experience
Darrell MI had to clean out the trailer as there was dirt, etc in the back. It only required sweeping but I feel this should have been done by the staff before I picked it up.
Ronald EWe had to try 3 trailers till we had one that had working brake lights. The special order for boxes and other stuff was not given to us till we returned the trailer and I complained. Overall the facility looked disorganized due to renovations.
Monika BGreat overall experience
Craeg PI forgot to pick up the furniture pads I paid for at booking at the pickup location. This drop off location said they cannot reimburse me for the unused items I paid for, and told me to contact the pick up location for that. The pick up location contacted their main office in B.C. who told them the drop off location should reimburse me. So they basically passed the buck and I never got reimbursed. The staff at the drop off location in Calgary seemed very uninterested in attempting to assist me, unlike the staff in Black Creek.
Joanne MNone. Your emploee: Ali is very professional and helpful. He is a great asset to U-Haul.
nai yPick up was easy, convenient hours.
Michael MGood job!
Seymour M