Customer Reviews for U-Haul Moving & Storage of Greenview

Rating:

5.0

Dropping of the equipment was quick and easy. Very helpful staff.

Rating:

1.0

Employees were not familiar with mounting U-Haul on to the truck and when asked to switch to another trailer that would in theory provide more stability, refused as it was for "in city moving".

Rating:

5.0

I would like to tell all my friends and relatives that whenever you want to rent a U-Haul, take it from them only, very good dealing, very good staff, neat and clean U-Hauls..

Rating:

5.0

My experience with Greenview UHaul was excellent. Staff was friendly and efficient. Truck worked exactly as it should. Location was easy to get in and out. Can't say anything about how to improve as I had an all round great experience. I will be back in 3 to 4 months. Thank you for your service.

Rating:

5.0

The manager was very respectful and professional

Rating:

1.0

And because the furniture dolly did not show up at this location I am now not only being charged for something I did not pick up.

Rating:

3.0

Need more staff check in and out was very slow

Rating:

5.0

Very quick and efficient drop off! Thanks

Rating:

5.0

The staff were excellwnt. Made sure I had everything and helped with installing the trailer.

Rating:

4.0

My experience with this Uhaul was great. That being said I had to go to two other Uhaul’s to begin with!….The first one was were the trailer was booked for, the second one the wiring didn’t work on the trailer I was then sent to this location and even know I was extremely frustrated by this time they treated me good and I got what I needed. Great experience at the end but unfortunately I’m a little jaded from my whole experience:(

Rating:

5.0

Trailer was booked at another location but mechanical issues with that trailer kept it grounded. Switched to another location, I was called two days prior to be informed of the change. Great communication on that phone call. Then when I showed up at this location my reservation was showing up as canceled. I never canceled it. Odd and frustrating.

Rating:

5.0

Although the service was great, the truck needed some cleaning outside and the inside and outside windows definitely needed cleaning.

Rating:

1.0

Worst uhaul experience by far. I have a corporate account and made my reservation as I usually do. The person at the desk took it upon themselves to make a new reservation not using my corporate rate, then raised a big stink when I asked them to redo it. So much so that I cut my losses and just accepted the wrong rate. Then the truck had transmission issues causing it to downshift heavily and use way more fuel than usual. Then to top it off when I returned the vehicle the staff was rude and used profanity when my ride parked in front of the door to pick me up. Not impressed at all.

Rating:

5.0

Nothing

Rating:

5.0

Thanks for the easy booking process

Rating:

5.0

Vehicle makes a rattling sound underneath driver side after releasing brake from full stop.

Rating:

5.0

Very professional building and store front. Inventory trucks trailers etc. were neatly parked in the fenced in yard.

Rating:

3.0

Poor greeting. Agent unhelpful in assisting with drop off location information

Rating:

3.0

I was forced to drop off the vehicle at this location which is different from the one I requested (much further). Called the scheduler with no help. It costs me more in fuel cost as it is further.

Rating:

5.0

I was told at the last minute that the drop off location had changed from 45 minutes away ( Slocan, BC ) to 4 1/2 hours away ) Kelowna, BC) ! Unacceptable. Fortunately Kevin from Manitoba reversed that change after I called the next morning - I was advised of the change right at closing time and could not get through that evening. The people at Slocan were excellent when I showed up to the drop off location.

Rating:

4.0

Rental cost is too expensive

Rating:

2.0

It took over 45 mins for the guy to come over and help took up the trailer , when he did he didn’t give clear instructions. A customer shouldn’t have to wait 45 mins to hook up there trailer.

Rating:

5.0

Your app doesn't work very well...luckily the man at the counter was very helpful for assistance to pick up the vehicle.

Rating:

4.0

I was charged an extra day when I had to change drop off locations. My trip was also delayed because the headlights seemed to be either malfunctioning or the bulbs needed replacing. It was a rather frightening and slow trip through tge mountains at night. I was told I have to take it up with Uhaul that the drop off depot did not have the autonomy to reduce the charge.

Rating:

4.0

ALL UHAUL tricks should have cruise control as a standard option.

Rating:

2.0

Took nearly 30 minutes to get my uhaul due to what seemed to be lack of staff knowledge. Then my truck nearly broke down. I had the check engine light come one while driving. Very disappointed

Rating:

4.0

Excellent service. The truck worked well and was very clean and easy to drive all the way to Winnipeg.

Rating:

4.0

I cant think of anything other than don't use the onboard dolley or you will be charged $7. Still, not a bad price for the day :)

Rating:

3.0

Charged is for a dolly we never had roof leaked and passenger door did not shut and seal

Rating:

5.0

Change nothing everyone is so friendly and helpful ..10 stars

Rating:

5.0

Not the location where I dropped it off

Rating:

5.0

Not a thing.

Rating:

2.0

This location had screws all over the driveway where you drive the vehicles. Garbage and construction stuff all over the the lot.

Rating:

4.0

Today, I rent a 5x9 open trailer with Ramp, a staff of Uhaul hauled the trailer to my truck, it’s very obviously that the staff was not be trained, he didn’t know how to connect the trailer with the truck. He put the trailer house on the hitch ball, and didn’t turn round the screw. The trailer was disconnected with truck when I drive only 500 meters, the house head hit my truck and damaged the adopter of my truck. And it’s very dangerous that the trailer house come out from the hitch ball.

Rating:

1.0

pre-trip inspection

Rating:

5.0

Nothing

Rating:

3.0

Very confusing setup, no clear directions for parking and difficult to find staff

Rating:

5.0

Service was excellent

Rating:

5.0

Excellent experience overall. The staff was friendly, professional, and helpful throughout the rental process. The trailer was clean, well-maintained, and worked perfectly for our family trip. Pickup and return were smooth and easy, and the location was convenient. The only small point of confusion for me was the rental duration and billing. I rented the trailer on Saturday morning and returned it the following day in the evening, so I was not fully sure how the rental period would be calculated. A little more clarity on the billing policy at pickup might be helpful for customers. Other than that, everything was excellent. A special thank you to Ali, who provided outstanding customer service and made the experience smooth and stress-free. Another team member who assisted us was also very helpful and courteous. Thank you to the entire team for providing such a positive experience. I would definitely recommend this location to friends and family and would be happy to rent from here again in the future.

Rating:

5.0

The only note was the inside of the cab was quite dirty so I wiped it out before leaving and the windshield was very dirty/bugs. Other than that everything was clean and well maintained. Thank you!

Rating:

4.0

Be more clear on what is being charged. This is not the first that there was charges I didn’t know about.

Rating:

3.0

The drop off was slow and painful. Need to have enough staff for busier times.

Rating:

5.0

Great customer service from call center to the location. Would recommend this location to a friend.

Rating:

5.0

Thank you

Rating:

5.0

I had a hitch installed on my RAV4 today. I didn’t catch the guy’s name who did it, but he was extremely helpful, got it done quickly and it looks fantastic. It was at the Greenview location.

Rating:

3.0

It’s frustrating that vehicles are not picked up and then returned with a full tank of gas. “Guessing how much” is needed is only to the advantage of U-Haul and not of the customer. So no customer service consideration.

Rating:

4.0

My first reservation at a different unit was not available so I was switched to this one. I would like to be contacted about the 50$ i am owed for not having a guaranteed truck on pickup.

Rating:

5.0

Great service