I don’t appreciate being lied to. I specifically asked your guy how stringent the return time was as it would be more convent to return in the evening and it would put me a little over the 24 hour period. He had said it shouldn’t be an issue, we are closed then, but the gates are open anyhow. Then I got charges for 2 days ???? Unless this is corrected, I can guarantee that I won’t be renting from U-haul again.
Patrick LCustomer Reviews for U-Haul Moving & Storage of Greenview
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I set the pick up location to the Kensington location and you switched it to Calgary Harold building without a email or notification! I got charged extra mileage because i needed to drive across the city just to collect the truck. Last minute i switched it to this location because i noticed that you changed it on me. Not impressed at your back end logistics and lack of notification.
Nicholas KSpecial thanks to Mr. Ali for his kind assistance.
Alireza FI ordered a auto transport out Didsbury, AB. I got a call that it would be unavailable. I was to pick-up another in Airdrie, AB. The trailer in Airdrie had a blown tire. Then I was sent to Calgary to pick up a trailer. They couldn't find the one that was scheduled for me. They gave me another instead. Left to go to Olds, AB 100 kilometers away. Loaded up the car and then got a call from the Calgary location that the trailer they gave me was unsafe. Drive back to Calgary and transfer trailers. Another 100 kilometers out of my way. I was given a discounted rate for my troubles, but it made me 3 hours late and close to 300 extra kilometers. The trailer in Airdrie should have had the tire repaired before I got there. U-haul knew that trailer was rented for that day. The Calgary staff was very helpful and apologetic for the hassle.
CRAIG PHave the keys ready for mobile pickup
Leif EUnprofessional and ripped us off for fuel!! Was provided an empty truck in pick up. Get it together
Joseph BHelpful and quick. Clean place.
Charles HI rented a truck and furniture dolly. The dolly wasn’t available. I put in for the rental weeks ago. I don’t understand why it wasn’t reserved for me. I took an appliance dolly instead, which I thought should have been provided for free in lieu of not having what I requested reserved for me. The truck back storage door was extremely difficult to lock. Luckily had others offer to help to get it locked each time. Service was slow (as with the last time I rented there). There for an 8am pickup and didn’t leave until 8:30.
Chrystal PN/A
Sherwin AAmazing customer service.. the guys are very friendly and helpful.. They make you move(hauling) stress free.. I highly recommend the Greenview U-HAUL location.
Thirumalai Dclean, and nice truck. thanks guys
David BI ran into a few issues, but everything was sorted out. No business is perfect including mine. The MOST important thing is to deal with it in a professional matter. The manager at the U-Haul Greenview will always have my business. This location has always been great. Thank You.
Michael HCheck the lights are functional on the trailer before connecting it to my vehicle. It caused a delay to have to disconnect and then connect to a different trailer. Further, when I was switched to a different trailer I was charged more without being told that. Fortunately it was refunded after I submitted a complaint, but I shouldn't have had to make a call in the first place.
Philip MRepresentative was rude. Had to remind me that since I came on the last 5 minutes, he is not going to repeat himself unless absolutely needed. It ended up they didn't have the storage I booked ready, asked me to just take it or no other options were given.
Ungjae CI returned with more fuel than I received it and they charge i have pictures to prove it. Ťhis is outrageous.
Pablo NThe lock was a little sticky and difficult. And there was a check engine light on right from pick up. Besides that nothing will likely be using them again next weekend
Luke BThe employees were amazing ans beyond helpful. No change needed!
Anthony MThe staff at this location are fantastic. I intend to use this location every time.
Aaron PLied to our faces about having movers booked when we double checked two weeks before to make sure we had coverage. Created an extremely stressful experience where we had to book movers the night before our move. Additionally, did not have the vehicle we needed at their site. Staff deflected responsibility when addressing the issue. I feel completely disrepected as a customer and will never be using U-Haul again after this experience.
Thomas CBest location in the city. Keep up
Roman AGreat customer service
Jason HThe passenger side trailer wheels had a slow leak in them. Let managers know.
Matthew KThe staff was polite and helpful
Gledek MAgain, our drop off location was changed and we had to drive 25 minutes (one way) out of our way. Then we were promised $25 cash reimbursement...but when we got there they had only a $10 bill on hand. The employee went above and beyond and gave us the money FROM HIS OWN WALLET, and said he would file a reimbursement form. That is ridiculous to put the employee in that position.
CATHERINE BKeep the good job
Abukar HUHaul staff were very helpful. They do not have storage facilities at this location. U-Haul's affiliated mover, Star Movers, were NOT reliable. I received the job confirmation for 2 men for 2 hours, but they were a NO SHOW on the day I moved. The phone number listed goes to voicemail. I left several messages, but no call back. I struggled to find a last minute mover/person. U-Haul should evaluate their movers and consider removing movers from their website if they are not reliable.
Stephanie CBoth mirrors were smashed, and no one told me or did a walk-around. I pulled out to the front to let them know they were both broken. I figured they’d assign a new truck, but nope - just put stickers on it.
Afton EThe 20' truck was a bit beat up, and the check engine light was on. But everything went great. The trailer was too narrow for confident backing up, but I managed. There's plenty of space, and it's very well equipped as a moving system. I thoroughly recommend it.
James WTell them that they have to return the blankets
Sydney WTruck was in poor repair. Tires were bald, bulged and vibrated badly on the road. I had to drive from Calgary to Vancouver and it was extremely uncomfortable with the wheel/tire shimmy.
Raymond EI have no advice for you. You have no respect for customers and no one is accountable.
SHARIF AStaff were fantastic, really great customer service. The vehicle got the job done.
Alexander RManager Ali from Grenview Calgary the best man)))
Andrei SI believe that U-Haul should invest in an alternative way of scanning customer identification cards. Having your staff use their personal phones to scan my personal information goes against FOIP and is a huge liability that can be reported to the government. I understand that the staff state my information is not stored in their phone, however that is not a guarantee and I have no way of verifying that for my own piece of mind. unless your staff are willing to hand over their personal device for a stranger to go through their personal photos and information, they should not be using their personal devices to scan or photograph my personal information. I recommend you get another source of scanning to protect your customers personal data like you are legally required to.
Allen SI think u-haul truck was overpriced. You can make it bit less expensive.
Dishan TThey lie to me said I returned less fuel
Mike WBooked truck with ramp ,to haul two motorcycles to a shop for safety inspections as I could not ride them there .The u haul depot is two blocks away, this was going to be very good. An hour before I was to pick it up at 20:00 hrs I get a call that it was not ready at that location. I said no problem I could pick one up at another location and I was given a location on other side of calgary in the north east side. The truck was there and the right number but no keys in lock box .my wife is upset now , we called back and was given a truck with no ramp . This is unacceptable. Three locations later we gave up .
Sandra P“Super experience! The truck was clean, reliable, and easy to drive. The store staff were friendly, efficient, and very helpful. Highly recommend this location!”
Royal SQuick, clean and efficient. Only problem we had was finding the front door lol.
Dave CThe contract they printed didn't even have any ink on it, so there was no way to read anything it said. This seems illegal. They did not explain how to drop off the truck if it was after hours. U-Haul changed my reservation three times. In the end, we were forced to drive to a further location, which required us to pay for more kilometres and use a bigger truck than necessary. I have not received a receipt with a breakdown of our costs. They said they would be crediting $50 to compensate for the change in reservation but I don't believe that has been accounted for. I honestly expected a more substantial discount for all the hassle and last-minute changes that occurred.
Abel JThe vehicle was clean but not in great mechanical shape. Steering was very loose.
Kyle CIt was out of business hours, the gate was open, easy to find, plenty of dropoff space. We did not meet any employees, so rating helpfulness is meaningless.
Mark SNo comments / keep a great job
Mohammedsaid Oeverything was OK
Gheorghe PHelpful employee got me what I needed very quickly even though I didn’t have reservation. Thanks
Muhammad KGave us a trailer with a bald tire
Dakota VHonest and friendly
MICHAEL PVery friendly,greeting and efficient service,truck was clean inside,outside had a lots of dings and scratches,all was well marked. Have has great service every time I’ve used your services.
Garry Bpeople know what are they doing here, young man, Ali helped me a lot. Thanks
Thomas HThe location is a little bit hidden, I guess you guys, can place a couple signals to guide the people to your location.
Luis GClean truck and nice representative. I would recommend this location. Thanks
Talwinder DThank you Green View Uhaul, My move went smooth on a busy month end.
Michael RThere are many over due repairs on the u haul that came up on my screen in the truck.
IRENE LTruck performed and was comfortable drive 4 days to move from Calgary to Whitehorse.
Dale SNA
RAHIL LGave me the wrong trailer which ended up blowing a tire on the highway. Almost got.killed in the process. Ended up on the side of the road for 3.5 hours waiting for service to come change the tire then when I went to return it. They told me they are having issues doing the one way return. Come to find out what I had signed for is not what was hooked up to my truck.
Baffour APick in Calgary was fine. Quick and easy. Drop off in EDM took nearly an hour!! Understaffed and overwhelmed.
Bryan GThe lady working there had no personality and was very curt.
Rick LThis was an older trailer. It was clean but the tires were getting pretty worn down. Just a little over the wear indicators. This is something I feel should have been considered when choosing a trailer for me as I had a long drive of over 900km so was a little concerned, but all went well. I pointed it out to the drop off location and she made note of it. Service was excellent.
ROBERT BNeeds more signage for returning trailers. Staff was not attentive and took a while to get service (only 1 worker).
Colton CWas not happy I had to drive to Calgary to pick it up from Edmonton. Spent more then 200$ extra in gas then it should have been. But the pick up spot had a great person I dealt with.
Richard B