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DEAN H | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Greenwood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great & fast service
DANNY TEveryone was great. Quick and efficient.
Keith HNo credit for the extra fuel.
CHRISTOPHER NGreat service and Gwen’s moving was awesome. They took care not to to get any scratches on my furniture. Thanks!
TILAKA Gcheck in online was easy - day of lock pick up went smoothly clean and well maintained storage unit
Ann H | First ImpressionsI’m satisfied with my experience with the move-in process. The facility provided tools for moving purposes.
BRENDA M | First ImpressionsThe Manger Bryan and the Employees did an Outstanding job.
TIFFANYE H | Overall ExperienceEveryone here made this rental so easy. They all worked hard and are hands on and hearts on business. High quality. We will always do our u-haul business here and recommend to everyone
SUSAN RI enjoyed the storage and the vehicles used didn't have a problem not one time so I am most definitely gone keep y'all in mind.
Jessica H | Overall ExperienceThe place had good outstanding Staff
TIFFANYE H | First ImpressionsExplanation of plans shared with u haul, paid in cash plus 100 deposit.when we dropped off was charged another $71.40 on top of deposit for milage so 93 miles cost$ 171.40..what a surprise that was!! U-Haul needs to be more transparent cause I was told they added enough milage to rental, not to worry...this was 2nd time this has happened to me !! So yes you should worry! It is never what they say it is !!
CATHERINE SGreat staff. Very friendly.
JOHYNE T | First ImpressionsCustomer service were friendly and helpful
APRIL MTruck drove very rough
KASEY MThe people at this location are just super! Very customer-focused. I appreciate how they work with you to make things work for you. Thank You! Bryce Gilmer
JOHN DThank you !
Janet H | First ImpressionsEven after reserving a truck online I still had to wait about 20 minutes before I was wasted on.
DEMETRIUS BFriendly. Helpful..accomodating.
Debbie S | First ImpressionsLeaking oil from rear. Axle
TYRON SFull service, well done!
Michael OBryan was very helpful with a difficult move. Thanks Bryan.
CHARLES DEverything is already great. I didn't see anything that needed to be improved.
TWYLA KActually talk to them and get the information you need to make sure you sell the right plan/product.
MELISSA BI think you should stay the way you are, no improvement needed. I love the entire experience.
KESHIA MProcess was easy! I did it online. I did have a problem when checking in online. It kept giving me an error for my assurance contact number but I just decided to go in. Other than that checking in and returning was fine!
Shavonne FIf the customer discuss a drop off location with the service representative, the representative should make it clear that the DOL may be different in the contract agreement.
BETTY LTruck had issues with steering, quite a bit of play and tended to move side to side on road by itself.
NATHANIEL HNothing
PAUL RAll went well
HAROLD HAmy ! Had issues with her the entire time i rented , up until the day i rented my last truck to move out. Other than that perfecto, but i wouldn’t go back simply because of her mistakes.
ARIEL F | Overall ExperienceThe only issue I had was the price increased every 6 months .
christopher b | Overall ExperienceKIMBERLY DID AN EXCELLENT JOB GETTING MY TRAILER HOOKED UP AND GETTING ME ON MY WAY. BILL
WILLIAM BThe Staff Member was very kind, courteous, and knowledgeable.
Eugene D | First ImpressionsLong trip 700 miles and back using a car hauler trailer. Only had one problem make sure you check the straps that go on and over the front wheels to reach the rachet part 6 inches to short. Luckly was able too go through the rim keep vehical on the trailer. Oher than this good place to rent for your moving needs.
STEVEN GBad attitude from manager Brian, didn’t leave key for truck, made me 2 hours late. Other employees said this was a common problem with him not following up with his job. You have a real problem with this guy!!!
GARY CWhen we picked up the truck, the driver's side mirror was not secure. It would not remain in place instead spinning loosely when the vehicle moved. It was pouring down rain and very cold. My husband returned to the office and explained the problem. The young woman said she was familiar with the issue. She said, "Oh, you got THAT truck." When my husband asked if it could be repaired, she replied "only corporate can make repairs". In order to use the truck, my husband had to drive with his arm out of the window holding the mirror in place.......remember - it's pouring down rain and the temps were in the 40's-50's. Dangerous! When we returned the truck the next day (it was rented for in town use, only), there was no ability to prorate our bill for the horrible experience. On top of this debaucle, we were charged for using the hand truck. We did NOT use the handtruck NOR did we ask for a hand truck be included with the truck rental. Again, the young woman in the office was not able to remove the handtruck charge......."her computer was acting up." All she could do was provide a 1-800 number to call about the charge. We would not recomend this U-Haul location. We hope to never use it again. U-Haul Moving & Storage of Greenwood 254 Bypass 72 NW, Greenwood, SC 29649 Contract No. 22154281 Rental Date: Friday, January 31, 2025, 5:42 PM Returned Date: Saturday, February 1, 2025, 2:03 PM Philip Lamar aubrey.lamar5@gmail.com
PHILIP LBest facility and employees I've ever encountered.
Christopher F | Overall ExperienceThe girl who took care of the transaction initially was very polite. Upon return, the guy working was rude.
RONALD MJust saying that the service was fantastic! The counter guy was very helpful and addressed very well all my concerns and needs. Thank you!
hugo mFriendly staff
BOBBY BThis location is really well run. Excellent manager, really tries to help you. Always has a truck and gives great customer service. Also great assistant manager. Very good experience
DANNY PTerrible customer service. Charged for mileage due to having to go back and forth because they couldn't find a key. All they had to do was cut the lock but nope they had to find a key. Never again
DOREEN BMade arrangements to empty unit. Rented a truck at the facility. The unit was overlooked paid agreed upon amount. Problem 1 girl on duty could not find the overclock key. At that point she should have cut the lock off. No manager said extra day to get it out come back tomorrow. Problem 2- Manager Brian could not find the key was hitting walls and just rambling. Again come back need to find the key have people waiting in the office. Again could have just cut the lock. Sometimes during the day he must have found the key lock was removed. Problem 3- spent a bunch of miles do to the unprofessional handling of the situation and also additional gas. All due to facility error. Problem 4- all Brian would do is the extra day. Did not care about additional expenses he made us have to pay. I asked for a number to call he hands me a pen. Asked for district manager he said I'm only giving you that number. I will go out of my way never to rent from them again
Doreen B | Overall ExperienceI loved the staff! They were always kind and friendly.
TINA H | Overall ExperienceBest location to rent. Excellent staff and trucks. Aplus
DANNY PNone
ZARLOU LThe truck was in excellent condition. The staff was very helpful and went above and beyond. We will be using you all again.
COLLEEN TI have utilized this facility multiple times and for multiple needs. Before this facility was up and operational I used to use a different local storage facility. This U-Haul facility is top notch and they have earned my loyalty and for me to recommend them to friends and family. Keep up the good work Bryan and staff.
Pat M | Overall ExperienceI have used this location many (10+) times. Quick, easy, and pleasant always.
SUSAN MPlease have staff tell the client when they expect this truck back. I tried to extend and wasn’t allowed because they had already booked someone. They also didn’t ask how long I needed the truck. Just made assumptions.
LAURA SJustin was wonderful. He explained everything to me. He told me about my options. He answered my question. He was friendly and polite. He greeted me as soon as I came in the door. The size unit is exactly the size I needed.
TRACEY H | First ImpressionsThey worked with us numerous times to make the transitions easier. Blessing
LaKindra B | Overall ExperienceThe truck needs alignment work badly. Horrible drive.
CHEETARA Sused this location before it was overall good just was overcharged on miles driven. i have not had time to take the maters to a manger so im not saying they wouldnt resolve the problem.
KENYON JDo not like where you have to do everything on a app now ,and so over charged for u haul ,
Audrey CI am beyond frustrated with the service I received from U-Haul. After being displaced from our home due to Hurricane Helene, we are finally starting renovations and needed a reliable place to store our belongings during this process. I booked a rental truck for pick-up at 6 PM on Saturday with a return by 2 AM, along with an indoor 5x10x8 storage unit that was advertised as accessible until 10 PM. However, when I arrived at the location and completed the check-in process, I was informed that the indoor unit was only accessible until 7 PM—not the 10 PM as stated online. By then, it was already 6:30 PM, leaving us with only 30 minutes to load, drive, and unload, which was unrealistic. To make it work, we decided to pay double for an outdoor storage unit that would allow access beyond 7 PM. After loading the rental truck and returning to the facility, we discovered that the assigned outdoor unit was locked. We attempted to contact customer service, and instead of resolving the issue, we were told to extend the rental truck for an additional $45. The inconvenience, misinformation, and lack of customer support were completely unacceptable. This experience added unnecessary stress to an already difficult situation. I expected better from a company that markets itself as reliable during times of need.
BROOKE H | First ImpressionsI had a great experience wth this location. The staff was very knowledgeable and customer service was awesome! I would highly recommend this location!
Eleanor C | Overall ExperienceThe entire staff was professional, informed and respectful. I’m very satisfied.
STEPHEN LSometimes the lights took awhile to come on. That was inconvenient. That is my only complaint but other than that access, staff, and location was excellent.
EMMIE B | Overall ExperienceThe staff here is amazing and super helpful!
Lori W | Overall ExperienceThey charge one amount and even when you pay for extra mileage, they still say you owe them money ! Then they try to charge you for gas that’s not in the vehicle! I paid 111.00 for two days but then they say I owe them 70 more dollars ? But it supposed to be on the base rate of 19.95 a day .. that’s all a lie and scam
SIDNEY SMajor credit card for the cargo and pickup truck is so frustrating. My vehicle had mud on door handle, steering wheel & seat.
LATOYA SBrian was very professional and friendly and is a huge part of why I personally would recommend this uhaul sute.
JOHN POnly place I rent from
KENYATA BSucks
TRE'KWAN CBryan Tupper is an outstanding manager. I give him among the highest ratings for customer service of anyone i have ever met. Give him a raise.
Cordes S | Overall ExperienceThe staff was amazing and always helpful. They were all wonderful
Jessica F | Overall ExperienceStaff went above and beyond to help us. Very well run facility! Had several extra needs and your staff was prompt and friendly. Would definitely recommend this for storage and truck rental/return.
Catherine C | Overall ExperienceThe storage units themselves need a light in it ours was very dark hard to see
Shawn G | Overall ExperienceThank you
Yolanda A | First ImpressionsI can't begin to tell you how awesome Brian and his staff are. Great people, great experience and best uhaul I've ever dealt with.
LLOYD D | Overall ExperienceBryan Tupper does an excellent job.
Jordan F | Overall Experiencejust didn’t have the right size storage unit available
Loranda L | Overall ExperienceEveryone was friendly and very helpful. I had an issue with my storage unit the store manager I forgot his name was very helpful.
A' N | First ImpressionsGreat team. Brian and Amberlee are awesome @
Perry H | Overall ExperienceHighly recommend this location for your storage needs and truck rentals. Great staff, location and most of all very safe and clean.
Becky H | Overall ExperienceThank you
Allisonne R | Overall ExperienceOnly problem I have is no parking for a trailer when you bring stuff and unload
denise j | Online Move InExcellent facility and bathrooms are spotless. Thanks
steve w | Overall ExperienceIt was an excellent experience, and we plan on using a self storage unit again in Summer of 2025.
Adam B | Overall ExperienceThe office staff was very helpful even though they were busy. They were accommodating when we asked them to put a key aside for my daughter to pick up on her moving day and remembered us when we went to pick up the key. The facility is very clean (even the bathroom!) and they have maps on the walls to help locate the units.
Elizabeth L | Online Move InBrian was excellent! He provided all the information we need after returning the truck back and showed us the perfect unit for our storage needs.
Theresa d | First ImpressionsGreat service!!!
Julie S | Overall ExperienceEveryone I met with was extremely helpful and friendly. will be the first place I go if I need storage or uhaul services
Dariel T | Overall ExperienceGreat place, clean and easily accessible
mark m | First ImpressionsThe lights inside needs to be replaced so you can see your stuff. Plus the door won't stay up on its on.
AARON W | Overall ExperienceThe only thing was my access card had to be updated about every 2 or 3 month during my contract
Troy R | Overall ExperienceBryan was a excellent manager hire more like him
Dennis T | Overall ExperienceWe rented a storage unit there as well as renting a van and this truck. Brian, the manager, is great and provides EXCELLENT service. The truck was exceptionally clean and waiting at the front door when we got there. Brian even backed the truck into the dock for me because I was concerned about backing into a tight area. Overall this facility is well run kept very clean and the personnel are professional and provide exceptional service.
jim n | Overall ExperienceNothing all was good Thanks Again for the rental .
Christie C | Overall ExperienceAmberLee was great! She went above and beyond for me.
Joanie G | First Impressionsfirst time I have had to use a facility like this, and it was a very good experience. Everybody was helpful and friendly. The recommendation of Tom Riley was excellent. He couldn’t have done a better job.
Michelle L | First ImpressionsGreat customer service
Walter J | Overall ExperienceThe only reason my rating was not excellent is because this is the second time I have created a reservation for a storage unit, only to be told on the day of my reservation that there was no reservation for me. The manager of the facility put the reservation in for me months ago, but the young lady didn't see a reservation when I rented my storage unit. All of the staff has been very nice, but this creates an issue with reserving in the future.
Adam B | First ImpressionsSuper staff and service!
Charles H | Overall ExperienceVery helpful and polite to deal with!
Robert A | First ImpressionsBrian was outstanding! Such a pleasure to work with.
Miss L | First ImpressionsDon’t do business with them. They will scam you.
BRADY C | Overall ExperienceLicense plate is Arizona AL64387
Michael J | First ImpressionsStaff was very helpful.
Becky H | First ImpressionsThe inside storage is fantastic. I was able to consolidate all of my storage needs and the one unit in a temperature controlled environment really pleased with the U-Haul facility. Everyone was super friendly and helpful and even the owner came while we were unloading to introduce himself super business.
John B | First ImpressionsWill use again
Cheryl B | Overall Experiencethe fight over lock type was pathetic the roof leak issue was poorly handled - locals could not seek help without corp permission prices rose significantly for no reason. many staff didnt follow thru previously made commitments ultimately we left because it go too expensive for value received.
Earl H | Overall ExperienceGreat experience!!!!
Lynn B | First ImpressionsBeing able to bring the car inside is great
jim n | First ImpressionsThe last payment was to be reimbursed. But it has not been.
THERESA M | Overall ExperienceI believe the woman’s name was amber. She was very sweet and helpful! I appreciated her working with me and explaining everything since I have never had a storage unit before. Will definitely continue using them!
Hannah L | First ImpressionsI was very appreciative of how Heather helped me when I had to upgrade my unit size after I realized that the 5x5 unit was too small to accommodate my items. Great work! However, I was disappointed to learn that I would have to pay an additional $10.00 a month to use the facility after regular business hours. This was not told to me when I reserved the unit via the 1-800 number. Otherwise, I would have shopped around for other facilities that didn’t require the additional money. I feel that this additional charge does not help those who have a very tight budget like myself!!! I appreciate the facility’s location, its cleanliness (especially the bathrooms) and the security to enter the building.
Lillie T | Overall ExperienceVery nice & helpful. Thank you for everything. Hazel Cobb
hazel c | Overall ExperienceAlways clean and everyone is always friendly
WORNE D | First ImpressionsEverything went smoothly and staff was very nice and informed. Thanks
April B | Overall ExperienceSo very efficient I can’t remember the young lady that serviced us but she was the so very helpful and throughout the week I had spoken to the Mgr Brian questions about rental n movers and he lead me to uhaulmovers.com and a list of movers buut our selection MERRITT MOVERS HERE IN GREENWOOD SC BLAKE N CASEY THE TWO YOUNG MEN OFF THE CHAIN STEADY MOVING VERY CAREFUL IN STORAGING IN TRUCK THEN UNLOADING AT THE STORAGE HIGHLY RECOMMENDED U-HAUL AND THE MOVERS👌👌👌
Phillis P | First ImpressionsNone
Christie C | First ImpressionsWas offered a free month online, when I got there that was denied? Charged me immediately. Bad business. Also my return time was after close so I was offered a free 24hour access to move my belongings in. Got there 2 minutes before closing g and was denied access? Called immediately and was told they didn't know anything about it. WOW seriously bad business.
Angela S | First ImpressionsVery helpful staff and manager.
DWAINE F | Overall ExperienceFriendly staff, helpful, respectful no problems what so ever
Larry E | Overall ExperienceBrian is a rockstar when it comes to customer service, being a manager, and an overall just incredibly friendly and outstanding person. He was an absolute joy to work with and encounter!
Stephen J | Overall ExperienceAbout a yr ago I had 2 storage units and stopped use of 1 . Instead of just stoping the charge for the 1 unit I vacated, my entire "contract" was effectively cancled and a new one put inplace charging me the new 1 unit price. The man I dealt with was totally rude and unresponsive to my complaint. The staff I've dealt with since then have been courteous and respectful.
Robert G | Overall ExperienceThe manager of this facility was especially helpful in guiding me to the right size and explaining the insurance that you offer just overall a super light nice informative person thank you for your help
teresa W | Overall ExperienceAmberlee was so sweet and helpful! She answered all my questions and walked me personally to my rental unit. Excellent customer service!
Amberlee N | First ImpressionsStaff is sooo soo nice and helpful
Amy S | First ImpressionsThe staff and management are amazing
QUORLEECIA C | Overall ExperienceThe manager was so rude and nasty about the storage and didn’t try to work out no deal or nothing
Felisha B | Overall ExperienceBryan Tupper and Justin Mathews were so awesome in helping me get everything done. I would definitely recommend the Uhaul service at 254 Bypass 72 NW, Greenwood, S.C. for all of your moving needs. Treated me and my two Boxer dogs like we were family. Excellent service and very professional. Love those guts! Thank you for all of the phenomenal effort put in by those two young men.
Cheryl K | Overall ExperienceGreat staff. Bryan is top notch
Michael E | Overall ExperienceThe staff was VERY rude, nobody was ever at the front desk, and the bathrooms were disgusting. I would NEVER use this storage facility again and I will not recommend this place to anyone.
Codee T | Overall ExperienceIt was a great experience with location hours provided staff was great Brian and Samantha go beyond and above customer satisfaction. The only thing I believe the price is a tad High compared to others but considering what they offer it's fair.
Charlie T | Overall ExperienceBryan was very helpful
JENNIE P | First ImpressionsI was first customer of the year and got a free lock. ThAt was awesome
Angie H | First ImpressionsI appreciate Brian . He is very knowledgeable and helpful. The rest of the staff could use more training. Brian is always the one I trust to get things done.
MARTHA M | Overall ExperienceBryan was so helpful and friendly, he was very professional and very knowledgeable about U-Haul products and services. Bryan provided a walk through of my unit and how to use my entry code, although I'm still getting used to using it. Bryan is a great access to your company never meet anyone who was a cheerful as Bryan was, Thanks Bryan for all of your help with my move in.
Robert S | First ImpressionsThe facility was very clean including bathrooms no issue there. We did experience in one of our units 1297 a great deal of bugs which was disappointing given the cleanliness of the facility.
Michael C | Overall ExperienceBryan and his staff are knowledgeable and very accommodating.
Brian K | Overall Experience.
SANDRA S | First ImpressionsBrian help us & he went Above & Beyond our Expectations. Very Helpful.
Melody S | First ImpressionsThere was more gas in the vehicle than what was originally in the truck. I was not given a gas credit.
MISTY H | First ImpressionsBryan was professional & curtious. The store storage location was clean & organized.
Charlie T | First ImpressionsThe current staff was always courteous and helpful when needed. Great supply of moving boxes and material. Would highly recommend this facility to anyone needing storage space or moving supplies.
Jacob W | Overall Experiencefriendly staff, convenient hours and location to Lander college
Linda T | Overall ExperienceEveryone did a very good job
James B | First ImpressionsThis is my 2nd time renting a storage unit in Greenwood and my experience with staff has been awesome. They are very polite and extremely helpful.
Dawna K | Overall ExperienceThe storage areas are nice & clean, I have a disability & they gave me space close to unloading. The prices are reasonable, I enjoyed the time they took with me & explained everything to me
Deborah D | First ImpressionsI was greeted with a smile first impression. I felt great and the attention to detail was amazing. I enjoyed the entire experience from beginning to end and looking forward to coming back soon.
Antonio T | First ImpressionsMelvin and Leanna were AWESOME!!!
Glenda d | First ImpressionsStaff was extremely friendly and helpful getting into a storage unit. They searched for information and contacted others to get information when they were unsure of where to find the information. Overall great experience.
Katie R | First ImpressionsI would have rated my overall experience as excellent, however it was a huge disappointment to learn at the very end of my experience that I was unable to receive a prorated amount in return. I was paying customer for over a year. I should have at least gotten a prorated amount in return.
TONYA K | Overall ExperienceNormally I would not be inclined to share my experience unless it was above and beyond a positive experience, however, in this case, I am beyond with disappointment. Both office personnel and janitorial staff made me feel unwelcome and disrespected. For the insane price they charged, beyond dissatisfying customer service in several instances and ignorance towards me being in their facility after almost an entire year of committed rental and furthermore with my service animal, I will never use this facility again. Where is quality control when you need it? I do not recommend uhaul in Greenwood. Someone should also remind employees of the basic legalities of interrogation of an individual with a service animal. Be wary.
Ashley B | Overall ExperienceThey were friendly and very helpful
Delone G | First ImpressionsGreat, super great.
wallace M | Overall ExperienceIt was great option for girl scouts to use as a cookie cupboard.
THERESA M | Overall ExperienceMy move in experience was not great. No one seemed to know what was going on and it took around 20 minutes just to get the information I needed. The workers seemed high or drunk, I had to ask them to repeat themselves several times because they were mumbling. Apparently they also did not set up auto pay for me when THEY STORED MY CREDIT CARD INFORMATION, so my unit was locked and I had to pay a late fee the next month. There is always trash everywhere.
Autumn P | First ImpressionsThe facility was clean and convenient and and all of the employees were very helpful and nice.
Kimberly H | Overall ExperienceGreat experience
Marsha C | Overall ExperienceJust need to do a little better on the bathroom cleaning, toilet paper, paper towels.
Todd J | Overall ExperienceSo far no complaints on this storage facility Thomas was very helpful getting me situated Thanks for your services
Ar-Raheem G | First ImpressionsThomas was exceptional. Went out of his way to ensure each guest wasn't waiting unnecessarily. But LOVE LOVE LOVE the ability to pull the truck into a heated bay to unload. WAS IMPRESSIVE. Also thankyou for all the veteran discounts.
Brian K | First ImpressionsThe workers in the office are super helpful and always were able to answer all my questions.
Bobby L | Overall ExperienceI called ahead to let the staff know I would vacate. I then also notified them when I began vacating and when I finished (same day). They did not close out my rental for over a month, so I got continued billing and threats against my credit right at Christmas 2021. This became an ordeal to resolve. If you rent, then get it in writing that you are cleared. Then confirm it to corporate, and get them to send a conformation email. Don’t believe it when you are told it will be handled, and don’t trust that the local branch communicates with corporate, or vice versa.
Dale H | Overall ExperienceHard to get a real person on the phone due to the way calls are answered by the call center, but Greenwood location was great.
John F | Overall ExperienceClean facility and helpful staff.
Robert W | Overall ExperienceThe building is nice. Can never reach anyone on the phone. When you get there in person you have to wait 20-30 minutes for someone to show up to the desk. Had ordered a smaller unit but when I arrived they told me it wasn't availble and that there was 4 always in the system for some reason. So i had to pay more for a bigger unit. Also then found out it wasn't 24 hour access UNLESS YOU PAY $10 extra a month for it. I've been moved out of there since the end of September and I am still receiving "payment past due" letters from them even though I told them I was moving out 2 weeks before my payment due date. The entry system is ridiculous. You have to go to one side of the door and swipe the card (usually more than once because it was always acting up) to log into the system then go to the other side of the door where you have to swipe your card again and input a code. Then the automatic sliding door will open. But god forbid you are in the process of going in and out at 7pm. The system relocks and you have to do the process over and over until it let's you back in. Hands down the worst storage facility I have used and it's not the people working there. It's the fact that it is a quasi corporate owned facility. That sunk millions of dollars into renovating the space and now the franchise is indebted to them to the point where corporate dictates their labor budget because they pay so much to "headquarters". I have never seen more than 1 person on duty at a time. With that being said; it being such a large facility and depending on what is going on that day, it is almost impossible to get help at the desk or on the phones. I literally called everyday for 3 or 4 hours for at least 3 weeks and never got someone at the place. Not even corporate answered the phones. A month or so after I moved in my online username and password stopped working, and I couldnt recieve the 'reset password' emails. The whole experience put a bad taste in my mouth and will be very cautious in the future looking and using uhaul owned facilities.
Dylan P | Overall ExperienceI've visited to be location several times and there's no one there. I turned my vehicle in 26 Nov and got an extra four day charge.
JOHN L | Overall ExperienceThe restrooms could use a little more cleaning. U-Haul should not let people use their facilities as a dumpster for unwanted items.
Charlene S | Overall ExperiencePlease stop emailing me , I have tried unsubscribing and blocking
SARAH W | First ImpressionsThe guy (so sorry.. can’t remember his name at the moment) was a superior ..he knew the answers to everything I asked (so well trained). Guided me through the process and made us happy that we chose U-haul
Melanie M | First ImpressionsStaff are very friendly and helpful. What a beautiful facility.
Ernest S | Overall ExperienceYour manager is terrific.
Kathy H | Overall ExperienceFacility was cluttered AF! There were items I ordered that wasn't available.
JOHN L | First ImpressionsNeed to hook up existing lights over storage. Very hard to see!!!!!
MICHELLE B | Overall Experienceemployee was so helpful
Camilla M | First ImpressionsVery knowledgeable and professional..
Nancy S | Overall ExperienceThis is by Far the Best UHaul facility I’ve ever seen or been to. The staff are AAA++ thank you for making our unfortunate time a lot better.
william d | First ImpressionsThank you so much for excellent service. The facility and the staff were exceptional!
Jack W | Overall ExperienceThe on site dollies were very helpful.
Evelyn O | Overall ExperienceWe called 1-800-uhaul before hand and the man said he put in that in writing that if we were there by seven we wouldn’t be considered late. We got there by 6:43pm and the girl was not there 100%. She was more concerned about getting off work. The card didn’t work 3 times. The storage Unit was not reserved like they said it would be. Had I not went up to her in her car she would have driven off without making sure the customers need was tended to. The building wouldn’t allow us in after authorizing three separate cards. Not sure if she was incompetent or if her manager should be more aware that more training should be done before they leave her alone to tend to customers. Now I get the bill and they charged me for an extra day??? Not at all happy. We had to now use three separate units because our original supposed reservation was not reserved. Why can’t all uhaul / storage places talk openly and know what the right had is telling the left hand? There was no communication whatsoever! Talk about someone putting all their care into a companies hands and now I feel like we made a huge mistake because everything seemed like nobody at uhaul cared!! You added stress to my life and I’m so angry about it!
Chad W | First ImpressionsI made a reservation 3 weeks early. No one called to tell me that my truck was NOT at Sentry storage where I made the reservation. I had to call around to find out where it was. When I went to pick the truck up, there was a system issue, and the lady could not release it. It took hours to get this resolved!! The people in greenwood were much more efficient!
Romain L | First ImpressionsObviously the facility is being operated without proper permits. I was not given the storage unit I was promised when I rented the truck and registered for the storage unit. While all the employees with whom I had contact were as helpful as possible, the check in process took well over an hour since only 1 employee was there to handle multiple customers.
Robert G | First ImpressionsThe man that helped me was excellent. I don't remember his name. My experience could not have been better.
Todd A | First ImpressionsBathrooms are hard to keep clean when they are public, but I feel sorry for the ladies who have to use the bathroom in the storage area
William K | Overall ExperienceBoth times I went to facility, There was only one person running the whole show! I must say , both people were very helpful even though it was busy. So far, so good. I found it hard to get on website, it kept timing out on me. Very frustrating. I tried calling just to pay my rent from Friday till Tuesday and finally got the local storage where my stuff is and put it on autopay.
John F | First ImpressionsI always had great support when needed. Yesterday Chris was excellent. Very helpful and a pleasure to do business with. Thank you and will be back soon.
Robert K | Overall ExperienceThomas was great! He acknowledged me and everyone when they walked in. He was very helpful and explained everything during the rental process. Process was quick. He is definitely an asset to your company!
Beverly R | First ImpressionsWe had a great expierence with U-haul and Tom in the Greenwood facility was very helpful. I real love the inside climate controlled units. We will definately use U-haul for our future moving and storage requirements.
nikki w | Overall ExperienceRat and mice dropping on our stored items
Kevin R | Overall ExperienceGreat place
Phillip R | Overall ExperienceGreat customer service
URSULA B | First ImpressionsStaff is very professional, friendly, and courteous. Recommend this facility anytime.
Freddie G | First ImpressionsBathrooms are a shared unisex, and it gotton some abuse. It was kept clean. Unit are clean and well lit. Nice indoor set up
William K | First ImpressionsThe only issue I had is there was a spill outside the truck that I was unaware of and when I went back I slipped and fell on my left side of my body. An employee came placed some towels down but that was it
Latoya J | Online Move InSuper nice staff!
Stephen M | First ImpressionsWe really enjoyed our storage experience with Greenwood Uhaul storage. Great location, and nice safe area. My favorite part was the two loading docks. We were able to move in rain or shine without worrying because of the loading areas. I wish they had more place like this one. We loved talking with Rene. She was always around cleaning. Always helpful and friendly!!
Christy R | Overall ExperienceStaff was very friendly and helpful. The storage unit was extremely clean. I would definitely use again and recommend to a friend.
Dawna K | First ImpressionsGreat experience. Manager was very helpful.
Alan O | First ImpressionsI will use this facility again without hesitation if the need arises!
Kathy T | Overall ExperienceI rented two 20ft trucks and was given two 10x10 units for storage.the guy in greenwood South Carolina would not honor that order. Then one truck was to be returned in Greenville South Carolina and I would save $100 off cost, yeah well not how it went down.
Michael V | First ImpressionsChris rocks!
Kasey M | Overall ExperienceI was called and told I had 24-48 hours to move an entire stotage building to an inside unit so they could do work. I informed them I was over 1.5 hours away and couldn't and asked for a manager to call me which I never received that call. Very unprofessional
tabitha t | Overall ExperienceLoved the area where you can back in a whole 26-foot truck and load and unload inside out of the weather! That was very nice! Chris was great too. He is a very valuable asset to your company.
Samuel L | Overall ExperienceGreat job they did
Phillip R | First ImpressionsSuper clean and well maintained. I was confident that my furniture was safe there. Have recommended your facility many times.
Susan M | Overall ExperienceThe staff was always helpful and friendly especially Jen. My best storage facility experience ever. Its set the bar for all others at this time. Nice work!
Donna E | Overall ExperienceSuper clean and updated. Feels safe.
Susan M | First ImpressionsThe general manager at this location, Jen, is super nice and went above and beyond helping me get things squared up.
Rachel B | Overall ExperienceI actually switched from another storage facility after I heard about the amazing customer service Jenn Young provides. Got to experience it today for myself! Y'all absolutely have a new customer for life thanks to her ❤️
Rebecca B | First ImpressionsWas lied to about access hours. Very unfriendly especially Jen..... I was told to leave facility before I was finished Un loading . THE LACK OF COMMUNICATION BETWEEN U-HAUL AND THIS FACILITY SHOULD BE ADDRESSED... THANK YOU FOR ALLOWING MY INPUT ...
Carol S | First ImpressionsGreat people and great facilities. They are very helpful and courteous. I would recommend them to anyone that needs storage.
Donna Q | First ImpressionsA+
Robert M | First ImpressionsJen at this facility went above and beyond what she had to do to help me, she took care of everything and made a difficult personal situation much easier.
Susan V | Overall Experience