Customer Reviews for U-Haul Moving & Storage of Hamilton

Rating:

1.0

Pedro V was the worse customer service person I have ever met he had attitude befor I could even get out of the truck didn’t want to let me pay at that moment tried to get me to only get a email for the rest upcharged more than I was supposed to because he was mad that he worked 40 hours this week I was so upset I have never been treated so poorly

Rating:

5.0

Pedro was so efficient and had great customer service skills. The way he spoke to me and explained everything in detail showed he cared about my experience and took his job serious. You don’t see that with this younger generation and I was very impressed. I wouldn’t be surprised to see him running his own store one day if that’s what he aims for, regardless he’s going places! I don’t leave reviews often, but Pedro deserved one! Great job Pedro you have earned a loyal customer!

Rating:

5.0

They were helpful and nice

Rating:

5.0

Alex was so very helpful when I drove in from Philadelphia with a big U-Haul truck with a transport car towing behind - above and beyond help to rent a space they didn’t have but available- This move has been very difficult-and if I need anything U-Haul I’m gong here!

Rating:

2.0

this uhaul center is the dumps. outside yard has garbage old blankets trash strewn all over the place. I almost drove away but needed the trailer for an urgent job so went in despite the place looking so bad.

Rating:

2.0

The business was dirty, trash cans overflowing with garbage on the ground coming out of the cans. The inside had stacks of uhaul boxes falling all over with the white straps that hold the stack together on the floor which hot tangled around my feet causing me to stumble and almost fall.

Rating:

5.0

Had problems with adding tow - was fiasco

Rating:

5.0

Nothing

Rating:

5.0

Everyone was incredibly helpful both during pickup and drop off. Would highly recommend.

Rating:

5.0

The reservation and check in process was easy. Staff very helpful and professional. Thanks.

Rating:

4.0

No call back from scheduling manager to confirm an after-hours return - which was requested

Rating:

3.0

Customer service was great - only issue I have is the truck. It was really dirty inside, beyond just needing a basic clean. It needs a deep clean. The truck also had opened bags of furniture pads and all were wet. We had already left before we realized they were opened and wet.

Rating:

5.0

Keep doing what your doing its all good

Rating:

3.0

The parking lot always had trash blowing around in it.

Rating:

4.0

Austin is a trooper, he made the experience pleasant.

Rating:

4.0

We arrived and the staff was good helped from the get go. However the tow dolly we rented had bald tires to the point the cords were coming through and not safe. The staff there went above and beyond to help us. Would definitely recommend them

Rating:

3.0

Trailer was full of dirt and leaves. You are supposed to charge for a return that is not cleaned out, but then you ALSO need to clean it! We had to load in a hurry so this caused a significant problem for us! We returned it FAR cleaner than we received it.

Rating:

5.0

Very nice people and good service

Rating:

5.0

They were nice & friendly

Rating:

3.0

Helpful staff.

Rating:

4.0

Not much. the gentleman who took care of me did it quick and courteous. Great experience.

Rating:

4.0

15 footer needs front end alignment and brakes checkd. Truck pulls to the left when brakes are applied. Truck was clean and otherwise mechanically sound.

Rating:

5.0

Everything was great .

Rating:

1.0

Awful long wait rude employee lyelling me the gas was wrong and charged me extra mileage. Worst experience ever since I made reservation. Don’t tell me you will call if you do not. I’ll never use you again after the bad experience from the call center to the places I picked up and dropped off the truck to even the chat disconnecting on me.

Rating:

3.0

Overall everything was fine. One issue was that when we arrived to pickup the rental there was a paper sign saying “Major Credit Card required for rental, no bank cards”. The shop did not accept Tap pay and all I had was my bank card. I had to drive back home and get a credit card. Couple things - I’m not sure the credit card requirement was clear in the communication leading up to the rental and also if you too tap pay I wouldn’t have even thought twice about the entire ordeal. Van was fine. People were friendly.

Rating:

3.0

I say no to recommending the drop off uhaul because of this terrible experience. I'd like some sort of compensation for cleaning the truck, otherwise, I am ashamed I trusted in this company.

Rating:

3.0

Truck was s muddy mess inside

Rating:

1.0

There was trash left in the vehicle and the oil change light was on. No windshield washer fluid and salty roads were not a great combo. I drove 19 miles and was charged for 4 gallons of fuel. Very dissatisfied.

Rating:

5.0

Check in and check out we’re so easy and quick!

Rating:

5.0

I am VERY impressed with the entire process, including the store's cleanliness and the gentleman (Austin?) at the front desk.

Rating:

5.0

It is awesome service already

Rating:

2.0

I was told by the representative that the truck was running and ready to go. When I got to my destination, I opened the back to find pillows, blankets, and bags of bedding and clothes. I had to drive additional miles to take this load to the dump before I could work on my own job. I saw a sign in the truck stating there is an additional $25 fee for not cleaning the truck. I think I should be reimbursed at minimum that $25 since I had to clean out the truck from the previous user. I would like someone to make this right for me.

Rating:

1.0

Picking up the uhual was great. But droppin off was a nightmare and the customer service was a disgrace.. men laughing at me and not willing to help in anyway with backing up the 20 ft truck. Then i dropped off 3 hours earlier then scheduled and replace the gas i used and used less miles then i originally paid for was not reimbursed nothing and then got charged for who knows what. Would like a call back and reimbursed what was charged more to my account.

Rating:

5.0

Friendly staff. Austin was great.

Rating:

5.0

I have been renting from Uhaul from years and it’s always been a good experience.

Rating:

5.0

Keep up on maintenance of the trucks. It seemed the one I had needed an alignment or something. I was driving straight but the steering wheel wasn’t fully straight. Other than that, everything else was good!

Rating:

5.0

Nice & friendly

Rating:

4.0

I don't know how, but that entrance/exit is steep and difficult. I think I bottomed out leaving. If the layout could be adjusted so entry/exit are both at the other end of the property and not congested with equipment returns. It would be safer.

Rating:

5.0

Trailer hookup quick and helpful (Michael).

Rating:

5.0

Sell me one of your motorcycle trailers 😎

Rating:

5.0

Hunter was very helpful

Rating:

1.0

Extremely poor customer service or just plain service at all. Poor attitudes, poor equipment, poorly ran

Rating:

1.0

It was the worst experience I’ve ever had. The truck had no heat. The battery was dead. Had to jump at two times.

Rating:

5.0

Highly recommended! 5 Stars!

Rating:

1.0

Struggled to get staff to explain how features of the tow dolly. None of them wanted to come outside because it was cold. Eventually the maintenance man came to help, but told me he wasn't used to setting up the equipment either. The tow dolly was covered in ice and snow. The first time I tried to drive my car on it, I almost slid off. When the maintenance person saw this he said he would go get me some help. Someone came out. They helped me get the car on the dolly and immediately returned inside. I was unfamiliar with the straps that went over the tires. The maintenance person came over to help again. I thought they were installed correctly, but later down the road they slipped completely off. I figured out what was wrong by myself. The maintenance person was extremely kind and helpful. He was busy digging out the garage and storage units from ice and snow, but willing to take time away from his job to help. There were three people behind the desk inside and one person in an office. None of them offered to help after the truck and dolly were pulled around and I was handed the keys. They didn't even walk out to the truck with me. One of the guys was standing there vaping behind the desk and there were no other customers at the time.

Rating:

5.0

If renting a trailer. Should pull out the trailer so the customer doesn't have to pull it out of storage area.

Rating:

1.0

The mileage was wrong and I tried to click the link and it had expired to send the picture I took of the correct mileage. Then upon returning it, the.mileage was less and it wouldn't let me return it amd they are trying to say I drove 200 miles

Rating:

5.0

Thanks for good experience.

Rating:

4.0

Heat did not work and it was 20° during my move. Also loud clicking noise behind dashboard with a ' oil change required' light on dash

Rating:

5.0

All of the employees were working hard to make sure the experience was quick in store when picking my truck up and were really nice when we returned our vehicle. Thanks for making it an easy experience!

Rating:

5.0

Get some help at this location. The guy who helped me is under paid and over worked. I also told the guy out in the truck rental yard that the truck i was going to use had a check engine light. I was told to drive it. It was no big deal. The truck sounded like it was missing.

Rating:

5.0

dido same as above.

Rating:

5.0

Mark S. was super helpful, very understanding of our need to change the return location, pleasant, and professional. Everyone at this UHaul location in Hamilton OH was just so easy to work with and super knowledgeable about their jobs. Very refreshing! I've had generally bad experiences at other U-Haul locations, this was outstandingly different! I would recommend to anyone in the area or even if you have to drive a bit further, it will be worth it in terms of reduced hassles.

Rating:

5.0

The employees were very friendly and helpful. I will definitely use this location again.

Rating:

5.0

Sweep out trash from trailer.

Rating:

2.0

Nothing but trouble with equipment hold downs broken or just not there tires below par

Rating:

3.0

Trailer should have been ready upfront and notice sent floor dolly not in stock and we won’t let you have one in stock for sale. Rude guy who worked for the nice young gentleman. Rude, stoned guy drove a black Buick.

Rating:

2.0

Overall area of the outside was very messy and unkept, with some trash all around the parking lot area.

Rating:

4.0

Please make sure that the link provided for the receipt actually works! I will now have to go back to the rental location to get a receipt.

Rating:

5.0

Thanks Austin and the other worker bees.

Rating:

1.0

I was at Uhaul for four years and never had no problems and then my unit was broken into and everything that I saved for my children and grandchildren wiped out and nobody knew nothing. The general manager and two other employees circled me in the parking lot and a general manager threw a gun on me, I believe the general manager stole from me and has been stealing from others there I’ve got the detectives involved I’ve read other reviews of people going through the same stuff at the same location but as long as there’s no forced entry, nothing can be done is what I’ve been told. The general manager said that there would be no tapes found so I told a detective she went in there and the general manager told her that he can’t find the tapes how convenient I called corporate they called me back and traded me like I was a thief I’m running out of resources so I’m trying to get insurance the pay not cause I want some money because that end of the day I don’t care if I get anything besides having the perpetrator convicted I hope and pray that you guys get to the bottom of this The general manager, Alston, Lee Hobbs has a criminal background and should not be in the manager position where he has access to cameras, peoples belongings and information, etc. if anybody else out, there is having the same issues as me I’d appreciate it if you contact me. Rick 513-857-8087

Rating:

3.0

I've been with this uhaul location for several years Due to structural reasons from a roof leak ruined my 1st storage. I. Lost my 1st storage of $3,000 dollars that devastated. My 2nd storage was moved to Storage bin B23 I later had to have a 2nd major back surgery became homeless & had to abandon my 2nd storage to afford a apt I was devastated again I paid up until July & the Mgr Mr Hobbs refunded me Sept rent so that I could have my Apt I thank Mr Hobbs because I am still healing from Back Surgery. & hated being homeless & in my condition I needed a apt for safety.Thanks to the Mgr Mr. Hobbs Much Appreciation Ms. Shannon Wilson 9/10/2024

Rating:

4.0

Manager is excellent. Will try to work with you.

Rating:

1.0

I reserved a storage unit online on 07/27 and started the reservation on the same day due to an issue with my UBox move from MI to OH. I was considering personally moving my belongings as UBox left us stranded at that point. An hour later, U-Haul resolved the UBox issue, and I no longer needed the storage. I contacted customer service, but they said I was already moved in and would contact the manager. However, nothing happened. I am still in Michigan and have not yet moved. Now, I need to be physically present to move out including cleaning a storage that I never accessed, and I will be charged the full price. This is unacceptable!

Rating:

2.0

When I first got my unit in 2020 my bill was around $150 by the time I left in 2024 it was pushing $200

Rating:

5.0

All the staff members there do an excellent job. Austin, Mark, Will, Pedro, Keisha, Mike, Alex, CJ and Matt are great people.

Rating:

2.0

Storage unit broken into.outside units not fenced in .cameras everywhere and no one was seen

Rating:

5.0

Austin was particularly accommodating and pleasant.

Rating:

5.0

Staff was very kind and helpful. Austin is great

Rating:

5.0

Great customer service

Rating:

5.0

i moved out because my unit was climate controlled all that was climate controlled was the hallway not the unit but want to charge me more no thanks

Rating:

4.0

I love how they provided me with the carts to move my stuff from the truck to the storage area.

Rating:

5.0

I've had a storage unit here for almost 10 years. Austin has always been helpful with any questions and billing, and increases over time have been reasonable. Thanks for providing a safe and secure place for my heirlooms.

Rating:

5.0

Everything was all good

Rating:

5.0

The gentleman that helped was very professional I had arrived Friday 1:30 this week and he was very patient with me trying to use a certain debit card he was a great guy very helpful

Rating:

1.0

There was mouse dropping in my unit. They destroy my belongings when they took all my items out.

Rating:

5.0

We had a wonderful experience, the people there were very helpful and friendly.

Rating:

3.0

Still waiting for my code so that I can get in to the storage locker. Because the code that was sent to me did not work. So the manager had to get me into the storage locker just so that I could put the items in my locker. I'm still waiting for a code..

Rating:

3.0

The entry door into the storage building has a 1-1/2" high metal piece in the doorway that can be very difficult to get over with carts. My trunks all had wheels on them but I would get stuck on that piece and have to lift the cart over it instead of rolling out smoothly. I've seen many dump their loads trying to get over it. Moving in and out was a bit trying and my back hurts from having to lift over that bump. You lose 2 stars just because of that.

Rating:

1.0

Had to redo my reservation that I already did when I booked the truck. The unit I was issued was locked and not to be unlocked till the next day. I ended up having to get a unit at public storage down the street.. which ended up being more convenient of a checkin and better pricing.. I'll definitely recommend them to my friends over yalls bs

Rating:

1.0

The owner was horrible. I will NEVER rent from this location again!

Rating:

3.0

Nice and friendly employees but the site itself was bad my things got water damaged that was sitting in front of the door and the gate broke a lot of the time not safe feeling at all and lighting could be better

Rating:

5.0

The staff was very very helpful an friendly an very very professional

Rating:

5.0

outstanding customer service, very attentive to my needs for my move and offered advice for the things needed. highly recommend .

Rating:

4.0

Having storage inside is a little inconvenient. Instead of truck to storage, we have to go truck to dolly, to storage and just adds a whole lot of time to the end of a very long 3 day move.

Rating:

2.0

There wasn’t even a lock in my un it when I went , not to mention the rat traps and no ceiling, and there were also mouse droppings all over the floor

Rating:

4.0

I'm satisfied with the facility

Rating:

2.0

I have reserved a unit and it wasn't. Then the gave me a unit that was In use. Then after they reassigned a new unit they didn't correct the paper work. Had to make a fuss to get it corrected.

Rating:

5.0

It was very clean and well maintained. It was also nice and cool. That helped when moving in the heat.

Rating:

5.0

The storage unit facility is too hot there should be some type of venolation in there....

Rating:

5.0

So far so good. Haven't moved in yet but hoping it will go great

Rating:

5.0

Very professional and excellent service from management and staffing.

Rating:

3.0

I seen where there were leaks in the ceiling I don't know if it still leaks but my stuff is sitting there. I appreciate it

Rating:

1.0

Absolutely awful experience. I was lied to on numerous occasions. I was sent the wrong drop off location. I was told I would be getting a month free of storage and that my drop off location would be the storage unit. The address I wad sent was to a rural king. Which added 40 minutes to my drive from the detour and when I got to the storage facility they said it was the first they're hearing about me having a unit. The only reason I was able to get one was some just so happen to move out that day and the unit needed cleaned. The storage unit is also a lot smaller than I was told. The GM Austin Hobbs was incredibly unhelpful since he did not answer his phone a single time I called him but was texting the working at the facility to deal with it and that I was blowing up his phone but would never answer. Overall horrible experience all around. I was expecting a larger company to be more organized and not constantly lied to their customers and give them the run around but I was sadly mistaken.

Rating:

5.0

The storage experience was great from start to finish. Would highly recommend.

Rating:

2.0

There is no light in our unit, which made it very difficult to see. I had to use my phone’s flashlight feature and direct it to the spots where items were being placed. I’ve never had a unit with no visibility before, and would not recommend or use this facility again because of that.

Rating:

1.0

Well the general manager was very rude and so was the female sales associate. The manager called me after I called customer service to extend my truck rental and they were supposed to extend til the next Monday night and didn't. So the manager calls me and gets rude with me and cussed me and then he hung up on me. The customer service line was no help as I was on the line for 2 hours and talked to 3 different people. I finally asked for whoever was in charge and I was told to call the president of that location and did so. The President was very nice and helpful. I just wish everyone there was as nice as he was. I won't be renting from that location ever again. I do not recommend that location. I also heard from someone later that they had the same problem with the same manager. Personally I don't think a 19 year old has any business being a store manager especially with his temper. He should be demoted or fired after treating multiple people this way. The disrespect was too much. I'm a customer and don't deserve that kind of treatment after I spent every penny I had on the truck and the storage unit. Over $300 and I got treated horribly other than the president. I advise to not go to this store period.

Rating:

3.0

The insulation on the ceiling was falling in on my belongings.

Rating:

1.0

Something weird going on in this place 🤔

Rating:

5.0

Good deal

Rating:

5.0

Staff quite friendly and helpful.

Rating:

5.0

He was super great with everything.

Rating:

4.0

Great facilities. It was my first experience and the Hamilton staff members were awesome

Rating:

1.0

They sent me contracts over the phone, changing my 10000 insurance to none sometime in my 2 and a half years. They changed my door and lock without notification in October. Called me in May to tell me that I was broken in. My professional craftsman tools you can no longer purchase were stolen and I had no insurance. They did not try to resolve the issue. Other property was destroyed as well.

Rating:

1.0

Horrible manager at the Hamilton Ohio location

Rating:

1.0

If I could leave zero stars, I would. The manager knows my concerns and doesn’t seem to care. This was by far the worst experience I’ve ever had anywhere; my unit was not available as promised and so I had to get a larger more expensive unit to get truck unloaded. Staff was beyond rude, belligerent, and unaccommodating. My plan to prepay a year in advance has turned into looking for another facility who wants my business because I will not give another dime to this location. Even people moving out of the facility said to RUN, not walk from there! Unprofessional and unbelievable - contacted corporate.

Rating:

5.0

Great experience

Rating:

5.0

Five stars

Rating:

4.0

Uhaul auto pay stopped working for no reason and I was charged late fees. Do not use the Auto Pay.

Rating:

1.0

I was not given my promotional first month free. Also my key card did not work so I was unable to access my unit except during business hours. Also the property thinks it is okay to change the locks on your unit without notifying you. So just another way to not being able to assess your unit outside normal business hours.

Rating:

1.0

The prices are high and if you are even short on the money by a few dollars they won't take your payment and hit you with late fees and then another fees

Rating:

5.0

Convenient

Rating:

4.0

All the staff was friendly and nice but the guy who checked me in was extremely slow at his job and the experience was bad because all the extra info he asked me could have been done online when I booked the reservation and storage unit. I was in a hurry and between this guy doing everything super slow (even typed slow with one finger at a time) and having to provide more information put me behind schedule. Very unprofessional. The other staff members greeted me when I came in with smiles and kindness but this guy was straight faced and slow at his job.

Rating:

3.0

The halls were well lit, however, inside the units were extremely dark. The inside of the unit also had rat/mouse traps which I would have preferred to be informed about head of time.

Rating:

4.0

The ramp to second floor is very steep which can be a bit of a challenge with transporting heavier items with or without a cart. Same with the uneven gap between loading ramp and where back of truck pulls up. Staff was nice and professional. Units and building were clean. Access codes at all areas worked well

Rating:

5.0

I appreciate all the help you provided in the last year.

Rating:

4.0

This location is fine and we had an okay experience. Only thing is I would recommend either mask or better respect of 6 feet social distancing when employees show locks or other interactions with costumers when not behind the desk.

Rating:

3.0

My only issue was being on the top floor and having to move things up and back down the steep incline with my stuff. That was just too much for me. If I was younger I probably wouldn't have struggled with it. But since I'm not....this chick struggled! Lol Great staff. No other issues. Thanks!

Rating:

5.0

I thoroughly enjoyed my experience management was so very helpful and it really felt like they cared which made my move so much more easy some places just look at you like dollar signs these people treat you right thank you

Rating:

5.0

Very efficient and helpful

Rating:

4.0

No issues at all

Rating:

1.0

First off I don`t want to just say how highly upset that I am about the way that I was treated by the general manager of the U-Haul store He was extremely rude acted like I stole the truck

Rating:

5.0

Been very helpful when I move in and out

Rating:

4.0

I tried calling many times to cancel my storage but kept getting the central line

Rating:

5.0

Excellent service. Patient and courteous...thank you!!!

Rating:

5.0

The auction company came and emptied out my unit on May3rd and b22 is now empty please destroy my billing information. Please cease billing me for storage at your facility. Thanks, Craig W. Schmidt

Rating:

5.0

Friendly staff and well maintained vehicles as well as the storage areas.

Rating:

5.0

Always use this storage company, I absolutely loved it.

Rating:

3.0

The man at Uhaul really tried to help me but experience with Uhaul all around was horrible and for that reason I will never go to Uhaul again.

Rating:

5.0

Randy and staff were very helpful. I have talked to other In the area and they also say that the entire staff is fantastic and would only store at this location. Great job and thank you.

Rating:

5.0

Love those guys. So helpful every time I rent a truck or van. Great storage too!

Rating:

1.0

.

Rating:

5.0

Excellent facility and staff.

Rating:

3.0

could definitely use some more counter help

Rating:

5.0

Rob, Tim and Kevin are all professional and dedicated to customer service. The each provided above excellent service making sure I was taken care of for my move. This is a top notch team.