I've been with this uhaul location for several years Due to structural reasons from a roof leak ruined my 1st storage. I. Lost my 1st storage of $3,000 dollars that devastated. My 2nd storage was moved to Storage bin B23 I later had to have a 2nd major back surgery became homeless & had to abandon my 2nd storage to afford a apt I was devastated again I paid up until July & the Mgr Mr Hobbs refunded me Sept rent so that I could have my Apt I thank Mr Hobbs because I am still healing from Back Surgery. & hated being homeless & in my condition I needed a apt for safety.Thanks to the Mgr Mr. Hobbs Much Appreciation Ms. Shannon Wilson 9/10/2024
SHANNON W | Overall ExperienceSelf Storage Units in Hamilton, OH, 45011
U-Haul Moving & Storage of Hamilton
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Storage Customer Reviews
- 3.5 Average Customer Rating
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Manager is excellent. Will try to work with you.
Yvonne D | Overall ExperienceI reserved a storage unit online on 07/27 and started the reservation on the same day due to an issue with my UBox move from MI to OH. I was considering personally moving my belongings as UBox left us stranded at that point. An hour later, U-Haul resolved the UBox issue, and I no longer needed the storage. I contacted customer service, but they said I was already moved in and would contact the manager. However, nothing happened. I am still in Michigan and have not yet moved. Now, I need to be physically present to move out including cleaning a storage that I never accessed, and I will be charged the full price. This is unacceptable!
Sadid S | Online Move InWhen I first got my unit in 2020 my bill was around $150 by the time I left in 2024 it was pushing $200
Jeff F | Overall ExperienceAll the staff members there do an excellent job. Austin, Mark, Will, Pedro, Keisha, Mike, Alex, CJ and Matt are great people.
Matthew D | Overall ExperienceStorage unit broken into.outside units not fenced in .cameras everywhere and no one was seen
ASHLEY S | Overall ExperienceAustin was particularly accommodating and pleasant.
Claude M | Overall ExperienceStaff was very kind and helpful. Austin is great
Randolph B | Overall ExperienceGreat customer service
Francis K | Overall Experiencei moved out because my unit was climate controlled all that was climate controlled was the hallway not the unit but want to charge me more no thanks
bill t | Overall ExperienceI love how they provided me with the carts to move my stuff from the truck to the storage area.
amy m | First ImpressionsI've had a storage unit here for almost 10 years. Austin has always been helpful with any questions and billing, and increases over time have been reasonable. Thanks for providing a safe and secure place for my heirlooms.
SUSAN N | Overall ExperienceEverything was all good
ALONZO W | Overall ExperienceThe gentleman that helped was very professional I had arrived Friday 1:30 this week and he was very patient with me trying to use a certain debit card he was a great guy very helpful
Diante B | Overall Experience