Customer Reviews for U-Haul Moving & Storage of Hamilton

Rating:

5.0

always great. I rent trailers all the time, I wish my info could be stored in the system so its faster

Rating:

4.0

Very friendly and courteous staff thank you for the great customer service

Rating:

5.0

Good service

Rating:

4.0

Motorcycle trailers are used for gravel and dirt but not cleaned out

Rating:

5.0

Guy at Drop-off point was awesome. Thanks greatlky

Rating:

5.0

Great staff

Rating:

5.0

All ok

Rating:

5.0

Ali was extremely helpful and helped me through the process of getting a storage unit will tell all my friends about this place.

Rating:

5.0

Staff was amazing. You if you are looking for someone to promote will definitely recommend

Rating:

5.0

Staff was excellent!! Extremely helpful and knowledgeable!

Rating:

5.0

Very nice team.

Rating:

3.0

I had to go find the vehicle on the lot. It could have been brought up to me. And I couldn’t park my own vehicle on the lot. Made me park my vehicle quite a ways away. Having to cross a busy street

Rating:

1.0

When I asked why there was no dolly when I ordered one online, I was told it "wasn't guaranteed" - weird, considering the money was put into my hold. When I got upset at this, considering I found out so last minute, the manager yelled at me and proceeded to roll her eyes and treat me like an idiot. It'll be lucky if I ever use U-Haul again after this. She shouldn't be in any leadership position.

Rating:

5.0

Great service friendly workers, very helpful! :) Five starssss

Rating:

2.0

When I say “yes” to staff helpful and friendly; that solely includes the employees- not the manager. My u it was torn apart by rats. I showed the manager in site as I was removing my items from the unit, I also followed up with two emails and pictures. I have heard nothing back. Very disappointed. I had this unit for a year. Items like motorcycle helmets $400-$600 a piece; leather jackets, motor cross equipment, sentimental items, expensive clothing etc. have all been destroyed. The pictures clearly show that feces everywhere and bites and tears in all our material items and bags/suitcases. Unsure as to why the manager has felt the need to ignore my emails and complaints.

Rating:

5.0

My only comment is regarding the upper Wellington location. I made sure my credit card was clear clerk there took pictures of my cards with two different phones when he put it back into his pocket the other one said U-Haul seemed very suspicious than told me my card was denied then I went to upper Ottawa location, where I was out of there less than five minutes with the vehicle. The other location seemed kind of shady. Now I’m wondering about my personal information which looked like pictures were taken on his personal phone not the U-Haul phone please contact me regarding this.

Rating:

4.0

Limited space for clients to pull in and park personal vehicles.

Rating:

5.0

Put some sort of brochure describing how the basic things (changing gear, side mirrors control, gas fill) should be managed.

Rating:

2.0

Truck was very poorly maintained. Brakes weren’t working well. Wheels weren’t aligned properly. It was worst truck I have ever used.

Rating:

4.0

I had to set the tire pressure in the trailer. Was low.

Rating:

2.0

First time I have been told to hook up trailer myself. I have been to U-Haul possibly now a hundred times. Only check done was pulling up on hitch handle to check looseness. Chains were not inspected, lights were not inspected.

Rating:

5.0

It was a great experience getting started with the gentleman who helped setup my account in the office , it took very little time which was helpful in making my move in go more smoothly and quickly.

Rating:

3.0

Tha pickup truck was dirty with empty can beer and alcohol bottle at the back of the seat . And the snow wasn't removed i had i hard time to remove that snow . No happy with the services

Rating:

2.0

It was very expensive, I only used it for 2 hours and it was the smallest size.

Rating:

5.0

Thank you for helping me out

Rating:

5.0

I dealt with Badar, he was so helpful and went out of his way to make sure that everything was okay and helped in anyway that he good. Badar made my experience at the Rymal Rd U-Haul in Hamilton ON exceptional.

Rating:

2.0

Have vehicles ready and cleaned when customers pick up

Rating:

5.0

Very friendly, helpful and professional staff at the Rymal Road facility made for a great experience overall.

Rating:

1.0

No impressed at all there was no parking to leave my car I had to park in a Harvey’s parking lot on the opposite corner of the major street and the vehicle was covered in ice and snow no one cleaned it off before hand

Rating:

4.0

one person trying to do the job of two people..i have no fault with the lone employee as he is busy.

Rating:

3.0

Drop off should not be on same location

Rating:

5.0

Excellent front desk people, very efficent.

Rating:

5.0

Awsome

Rating:

3.0

Staff were friendly enough towards me but the owner or manager lady was rude too her employees

Rating:

5.0

Satisfied customer

Rating:

5.0

From booking to returning the experience was simple, straightforward, and professional.

Rating:

5.0

Friendly, helpful and reliable

Rating:

5.0

Vehicles rear right tire requires air (warning light was on).

Rating:

2.0

I booked a storage unit when I booked the truck. When I arrived, I was told that there was no storage unit available. I expressed concern as this was my moving day. The U-Haul attendant told me “well, there’s nothing I can do about it!” She then blamed the American call centre for the problem. I was left scrambling to find a unit for my possessions. The truck was fine

Rating:

5.0

Brenda was very helpful.

Rating:

1.0

The girl on the desk was very rude and races and disrespectful.

Rating:

2.0

Get someone who can explain the whole process without last minute surprises.

Rating:

5.0

Nothing

Rating:

5.0

Just keep on doing what your doing. The individual who checked me In was very pleasant.

Rating:

5.0

Abraham was most helpful. Very pleasant. Thanks again.

Rating:

5.0

People were friendly and helpful. Truck was ready and clean. The hours were great.

Rating:

5.0

Add a senior discount

Rating:

5.0

Great service friendly staff

Rating:

5.0

Nice people

Rating:

5.0

As I am a senior they were very kind and explained everything…. Very patient and respectful!!!!

Rating:

5.0

Install back up cameras for the trucks.

Rating:

2.0

After prebooking a 10 foot cube truck upon arrival I was given keys to the truck, I drove a couple of kms and had to turn around as the front alignment was pulling bad, I was driving this on the 401 hyway and this was not Road worthy. With mins left before closing I was given a bigger truck 15 foot as a last resort. This truck was not what I required and used much more fuel for the trip. Originally I was wanting a one way rental but had to settle on a return rental and the wrong size truck. Upon return .... twice now with different vehicles from this location I filled the rentals back to where the level was when I picked them up and twice now I have had extra fuel charges added to my bill on top of having to drive an empty truck back 300km plus from Kingston area. No one contacted me prior to the rental so I was forced due to time constraints to take what they had, not really sure why I had to pre-book when nothing was how I wanted. I will be looking for an alternative company in the future.

Rating:

5.0

Great service. Thank you for everything Brenda!

Rating:

1.0

Very disappointed to have rented a U-Haul from here. I got an approximately quote for about $90. I was expecting to maybe pay up to $115-$120 because sometimes it can go over how very disappointed to see that they charge me $201 not only that when I got this truck, it had a 7/8 tank full and I returned the car with the exact same amount full in there And they still charged me $25 extra. I would definitely recommend looking elsewhere if you’re looking to rent a truck like Home Depot or any local truck rentals these places are such scams no wonder why they have such a bad reputation and bad history and not only that when you call them and speak to them on the phone, they’re absolutely rude and have no customer service skills, their customer service lady named Brenda or whatever her name was definitely needs a crash course on how to speak to people your team need to do better…. If you’re gonna avoid this place by all means avoid it.

Rating:

3.0

Prices are expensive.

Rating:

2.0

I had placed my order online that included 2 dollies and 1 furniture trolly. When I went to pick up the truck-there was only 1 dolly in the back. When I inquired where the other two pieces I had rented were this is the answer I was given. "Whatever is back there is what you get". They said that they have not seen a furniture dolly in 6 months. They have nothing there. I stated I was moving into a condo and needed that to move the heavier pieces. No attempt to even see what else could be done. So now I have a truck and 1 dolly and must take it as I have arranged to move that day. If I had been told when the order was confirmed the Thursday before Saturday November 09th those items would not be with the truck-I would have cancelled my order. I believe I should be compensated for the inconvenience and the extra cost of me scrambling to get my pieces into my new home.

Rating:

5.0

I had a wonderful experience and will recommend U-Haul to all my friends. Great job!!!

Rating:

3.0

All my items had rat feces on them

Rating:

5.0

This was a near-perfect experience. Getting the vehicle was quick and easy. Dropping it off was even easier. These guys are super efficient.

Rating:

3.0

Cube van floor was really dirty . There was a greasy oil film on the floor which caused stains on my furniture. The movers never noticed. I would have appreciated a discount especially since I’m renting from Uhaul quite frequently.

Rating:

4.0

Motorcycle trailer had 3/4 gravel left in bottom from previous user

Rating:

5.0

I had the locker for 18 months and the last month the payment had just gone through, they were kind enough to reverse the monthly payment since it hadn’t even been 24 hours. No critters which was awesome, definitely use them again if I need to 😊

Rating:

4.0

staff was chill and helpful

Rating:

4.0

Allow us the option to return to different location. Female at desk was rather rude when I asked the question of different drop off location, their response came quick and sharp NO IT HAS TO COME BACK HERE!

Rating:

5.0

Very friendly, courteous and helpful.

Rating:

1.0

Your main office area is filthy The truck was not cleaned and the attendant acknowledged that and didn’t seem to care There was an issue with the ignition that would intermittently lock up and not allow key turn over No pride of service or cleanliness at all at this location

Rating:

5.0

Everthing was very good , vehicle & service , ,attendants were very good .

Rating:

5.0

The best place to rent a truck or a trailer with the best price and and really clean truck I will love to always deal with them it was my first time and I believe it’s gonna be my the always place to deal with

Rating:

5.0

Excellent service.

Rating:

5.0

Staff was great. Easy pick up and drop off. Zero waiting!!

Rating:

1.0

Don't say that two dollys have been booked but then only one is available (which also came with an extra charge because the availableone is an appliance dolly and not the requested utility dolly), and then send the customer to pickup a dolly from another location which closes by the time the customer arrives, AND THEN charge the customer for the second dolly anyways, AND THEN leave the customer to call customer support afterwards because the customer was charged extra $16 for the dolly that they didn't rent out and then were threatened the whole cost of the missing appliance dolly.

Rating:

2.0

Manager is on the rough side.

Rating:

1.0

My locker contained all of 3 furniture items and somehow a ton of leaves, a spoon and other garbage type items ended up inside my locker. I was the last one at the end of the hall and there was an opening leading to my locker. The car seats I had in there were covered in dirt. Not dust.. dirt.

Rating:

5.0

Always friendly and courteous staff to help when needed. Easy access to location and to storage unit.

Rating:

3.0

the facility and self was fine and hours we’re great. I found the staff very unprofessional and not very courteous

Rating:

5.0

The staff and facilities were top notch. We not only used their storage facility but vehicle rental as well. The staff were accommodating and professional.

Rating:

1.0

Much RAT feces in unit

Rating:

5.0

Very helpful and knowledgeable staff member

Rating:

3.0

Had a water leak issue from the start and never got resolved, some things got damaged

Rating:

5.0

Staff were super friendly and understanding when there was a payment issue. My only complaint is the general call centre which confused my name and contact details with that of my sisters so she was getting all the information and calls.

Rating:

5.0

They were extremely helpful and nice. They helped me out a lot as well. Definitely recommend this location.

Rating:

1.0

The manager of this location, Brenda Cayuga, is a nightmare. When I originally booked my storage unit I was accidentally given one that was already being rented. The staff member immediately gave me a second unit but neglected to cancel the first unit from my account. It took me 4 months to get this error corrected. I constantly phoned the office and no one ever picks up the phone. I emailed Brenda Cayuga several times and she never answered. I received threatening letters in the mail regarding my lack of payment for the storage unit I never had. Family members who I had to give as references also received threatening letters in the mail for a storage unit I never had. Finally I contacted the head office of U-Haul in the United States and spoke to an amazing customer service representative who helped me correct this. If you check the reviews for this U-Haul location on Rymel Rd in Hamilton Ontario everyone complains about the manager. Obviously nothing has ever been done about her so these comments are probably a waste of my time.

Rating:

5.0

The young gentleman was very accommodating to or need. He went above and beyond his job. Kudos to him.

Rating:

5.0

Very very friendly and knowledgeable staff

Rating:

5.0

Everyone was helpful and professional. The unit was clean and stayed dry. 100 percent would recommend this location to people. Thanks guys.

Rating:

5.0

On-site employee was cheerful and very helpful. At the time the location was busy however he was able to multitask and service was not compromised.

Rating:

5.0

Great

Rating:

5.0

No hassle friendly and quick

Rating:

5.0

The staff is helpful and courteous. They are all very friendly. Move in was quick and easy. Thanks everyone.

Rating:

2.0

The staff was nice enough but It was quite a runaround to find where my unit was based on the very vague directions I was given. I noticed some rodent traps when I first entered the indoor units and as I was moving in my belongings I watched a rodent run from one unit, across the hall, and into another. It was highly concerning and I'm second guessing storing my things here given the price after I saw that.

Rating:

1.0

When I checked in the lady that greeted me was incredibly rude. The GPS to this location shows the entry on Rymal, so by the time I found the office I felt lost which she seemed to think was worth making me feel stupid. The gentleman that showed me where my locker was seemed really nice, but the woman that greeted me was my first impression and it sucked. It felt like she knows she can't be fired and therefore is entitled to behave how she wishes. I suggest using that energy to clean the dumpy and cluttered office. As for my locker. There is no overhead cover at the exterior door, so rain, snow, sleet you are outside with your car doors open and all of your stuff getting damaged. The doors to the locker building have NO LOCKS and anybody can walk in at any time. The fence to enter the premises is low and has no safety features, not to mention there are gate that are open for pedestrians so anybody can enter the lockers rooms. The lockers themselves are flimsy and made from the cheapest corrugated metal and there is no lighting at all. The metal is so thin that if you lean on the wall, anything stacked on the other side will topple. My wall moved easily about 6" meaning I could not stack belongings against it. I promise you I did not feel safe leaving my belongings there. Heck, I didn't even feel safe there as a person! This is one of the reasons I left but the MAIN REASON is RATS. Really wish I had read the online reviews more in depth prior to renting so I could have seen the pictures and reviews about rats... however I trusted Uhaul because of their name recognition. I feel so stupid for renting a locker across from the city dump but I truly thought that Uhaul would have updated facilities to ensure rodents are not a concern. Instead they are incredibly out of date and dingy. The building smell so strongly of deodorizer but all it does is make it smell like the rodents are wearing perfume. I am confident I stepped in feces while in my unit but can't be sure since there are NO LIGHTS. Well played offering a free lock if somebody checks in online prior to arrival. If I hadn't already checked in and paid, I would have not stayed at all. I feel mislead by Uhaul. I expected that with how infamous their branding is that I would be getting quality rental space. Instead I am out an entire months rent despite only staying for 3 days in a ghetto locker plus paying for a new locker elsewhere. I ended up renting at Green Storage instead which is state of the art, has the nicest customer service, has indoor loading, is incredibly safe /secure, and is IMMACULATE! I rented a larger locker for the exact same price. They also prorate so they aren't ripping off their customers. Also, when I moved out there was a contractor working in part of my building. It was so uncomfortable being around him, throwing things towards the bin angrily (and missing and getting angrier) and basically acting like he is the Hulk. The notes say to contact the facility with feedback before leaving this review but I don't even feel comfortable speaking to the manager about this because she seems the type that would be confrontational and I don't see any of these feedback notes being cared about anyway.

Rating:

2.0

one of the two units I reserved over the phone had an auction lock on it and so my valueble time was wasted on sorting that out with your uninformed employees

Rating:

4.0

The only issue was they didn’t have the correct reservation. Which certainly isn’t the employees who work at the storage facilities fault. U-Haul is notorious for this. But they solve the problem by giving me two smaller units.

Rating:

4.0

The rating is due to the excellence staff and how they problem solved. But when I arrived there was no Internet and had to wait quite a while for them to access my booking. I don’t understand why you don’t have things backed up on paper or accessible when there’s no Internet. And secondly the unit that I rented was not actually available. So they had to problem solve to make sure I actually had space to store my stuff U-Haul also didn’t have the truck that I rented at the location that I rented it at. U-Haul really needs to get its act together. And not the employees who work in the offices but the head office

Rating:

1.0

If my name and unit number are not revealed to this store Manager, I will say that she is rude and unprofessional and disrespectful. I think that the final staw- aside from the ongoing financial strain- for me to finally move my staff out was the incessant emails about updating my address (why? My bill was paid every month for 3 years) but really it was the woman Cayuaga. She is a monster.

Rating:

2.0

Overall the staff could just run the place better. 1 question I said no to because it really should have been 2 questions. Clean? Yeah clean enough, but well maintained? Not so much in my opinion. Many times when trying to access my unit the sliding doors closest to it were locked and i had to go around and get a staff member to unlock it. Most recently the exit gate near my indoor locker has been blocked off with pylons for some reason and many uhaul vehicles were left parked in the area, so i had to reverse my vehicle down the aisle so that i could get back out through the entrance. Im not a fan of the regular aggressive almost monthly price increases, it was getting too expensive and not worth it. When i was first looking at getting a locker, the staff told me i could reserve one for the night while i discussed it with my wife, then the next day when i went to sign up it had been sold to someone else and i was told they cant hold them, so i lost the locker i supposedly had reserved. A little more tlc from the staff could make the difference between mediocre and great. Oh and one more thing... all the little sharp screws sticking out of the wall of the storage locker might be a safety concern to think about.

Rating:

5.0

Rates are revised after the Contract signed.

Rating:

2.0

Unable to pay via credit card without calling each month. Very frustrating. Also, this location charged me a late fee even though I had moved out a week earlier and they confirmed. Staff were never around when I was there and needed help.

Rating:

4.0

Only problem I have was it’s cost. Very expensive for the smallest locker you have! 129$ that’s just crazy, I could have got it cheaper elsewhere. Maybe price match should be an option Over all very nice service, the young lad who helped me was very charming and helpful

Rating:

4.0

It was good for what I had in storage even though it was for 2 months

Rating:

3.0

Staff and facility was good; however, the 7' x 10' x 8' Interior 2nd floor storage locker reserved 2 weeks prior to move in date was not available (over booked facility?) Forced to rent larger more expensive 10' x 15' x 8' outdoor unit that I didn't want? Poor on-line reservation system.

Rating:

5.0

We were very satisfied with the service provided and would definitely recommend this U-haul location to family and friends.

Rating:

5.0

Staff was very nice. Everything was easy.

Rating:

5.0

We were told that the storage was 5x12 it was not we measured it and it was 4ft 5 inches x 11ft 3.5 inches this is false onformation and we are not in getting for what we were told. We were not happy about this.

Rating:

4.0

I never give an excellent rating, I was quite pleased.

Rating:

4.0

everything has gone well, no complaints

Rating:

2.0

I felt my belongings were safe while in storage at this location. A few concerns I did have though: - When initially occupying the unit, I was charged for a lock I never took. Staff had promised to refund me for the unused lock, but task was never completed. - Office smells of cigarette smoke.

Rating:

1.0

I asked for a bigger unit 3 times now. They did not even look. These guys were so lazy not even check around town for me. Not even go online and check with your one 800 number search stuff. Very disappointed. I've been using U-Haul for a very very long time. That will be coming to an end. I am storage stuff at units all over the place. This location and the last occasion no help.....

Rating:

3.0

I received an email stating my rent was going up by around $50. That's quite a jump and part of the reason for leaving. I was left on hold a few times for around 20 minutes each time and ended up having to hang up and call back. But they did assist me with my issues when I did finally get to talk to them. Perhaps a phone system that reminds that there's a phone call still on hold would be beneficial. Thanks for everything though and I would still recommend you.

Rating:

3.0

not sure how i rate u guys yet. u sent me this review. i still have a locker there but come to find out its not in my name lol. someone was looking in to it almost 2 weeks ago still nothing....please call me. sherri 3653366925

Rating:

5.0

Staff made my experience of moving items into storage very pleasant. I would like to compliment them on their efficiency and pleasant demener during my time there. I would recommend this facility to anyone I know. Thank you for the opportunity to express my gratitude.

Rating:

5.0

Was exactly what I needed for a time.

Rating:

1.0

The staff at the Hamilton location, Upper Ottawa and Rymal road are extremely rude and disrespectful of there customers. They make promises to their customers that they have no intention of honouring. When the staff is confronted on the promises they made, they tell the customers that it’s not their problem and if you don’t like it you can “ GET OUT”. That is what I was told and then threatened to have the police called. I will never use that uhaul location ever again and will tell everyone that I can. That location needs a new owner and new staff. Uhaul is a disgrace, money hungry and do not care about their customers.

Rating:

3.0

The door needs repair or replacement. The unit was not fully secure due to gaps in the door.

Rating:

5.0

Ok

Rating:

5.0

Staff at the facility were wonderful to deal with

Rating:

5.0

Jonly the price is high

Rating:

4.0

Staff were courteous and helpful. Facilities were clean.

Rating:

1.0

Found mice poop all over my stuff. The stuff is rude especially the lady. Not sure why they want to work if they don’t know how to talk to the customer.

Rating:

5.0

Staff very helpful.

Rating:

1.0

Would not recommend this location to anyone. End using the services on Centennial. The two young gentlemen were trying their best but the General Manager Brenda has the worst customer skills I have EVR experienced. Instead of listening to her customer she thought it was more important to smoke and roll her eyes. Then when asked again for assistance she decided to yell. Compliant already filed at your head office 1-800-789-3638 Customer service. Reference ID: 4134898

Rating:

5.0

Brenda and her team were very helpful. Thank you!

Rating:

1.0

The owner Brenda Cayuga needs to get management training…her attitude towards people is extremely disgusting…I think that is why I will never deal with u-hual again…thanx

Rating:

1.0

The stuff was very very rude yelling and was not giving me the right answer that I wanted to now

Rating:

3.0

Everything was decent. The unit itself was well lit and well looked after. Clean and well taken care of. The customer service the young gentleman i interacted with was excellent. However, i feel the older blonde lady could improve her attitude. I have interacted with her twice and both times she seemed annoyed to be dealing with customers. Almost like she was being bothered whilst dealing with a customer. Not impressed as someone who is a manager myself, her attitude needs room for improvement. Kimd regards.

Rating:

4.0

I always found the staff very helpful and the facility was clean and well maintained. My unit was easy to access and provided the temporary storage that we needed after downsizing.

Rating:

5.0

Thanks to Brenda as she was so helpful, friendly and very knowledgeable. I really appreciated everything she did for me at Uhaul over the past 28 years.

Rating:

5.0

I had my storage unit for 2 years and always knew that my belongings were safe. It truly is such a great relief knowing that everything is safe & clean. Thank you for the wonderful service.

Rating:

1.0

I asked for a larger unit to avoid paying for 2 units but was told no larger units were available. When the unit assigned was found with a lock on it I was offered the larger unit which I asked for. I had already paid for 2 units and was not offered a reimbursement of any kind.

Rating:

5.0

The whole process was easy and convenient.

Rating:

5.0

Experience was good but i was livingtoo far away.

Rating:

5.0

The facility and staff were great. Minor issue was my address couldn’t be changed even after changing it online and customer service trying to change it. I moved and it’s still showing my previous address. Overall a great experience and will definitely use Uhaul again if or when needed.

Rating:

5.0

Awesome people to deal with

Rating:

5.0

Was well taken care of and storage was great thank you. I will use you guys again before I die.

Rating:

4.0

Good experience overall.

Rating:

4.0

The only comment I have to make is that every single time I go to access the locker , the staffs cars were parked in front of my unit . It was a bit annoying to continually go in the office and ask them to move . They should be parking elsewhere.

Rating:

5.0

Great customer service thanks

Rating:

5.0

This is the second time we've used U-Haul. I'm sure we'll be back.

Rating:

5.0

I had to move from my home of 19 years to a apt storage was needed, been with U-haul 6 years an they always have been great 👍🏻 I never had a bad word with any employee, everyone was always nice an friendly helpful. The area was always clean an always easy access. Thank you to Breanda an her team for taking care of my things 😄

Rating:

1.0

Not a great experience at this location. We had some issues and asked for the manager and we were told there was no way to contact her. After having to argue with the under trained staff, we received a number. The manager was extremely rude and the matter was escalated. We never received any follow up on our complaint from head office - and we’re told that if we were lying, we would be black listed from Uhaul. I’ve had great customer service at other locations, but definitely not this one. I would not recommend Uhaul - no one should be treated as we were.

Rating:

1.0

If you don't have good customer service with the staff to the clients then all the rest doesn't matter meaning, clean facility, secure, hours of operation, accessibility is totally irrelevant without good customer service. This is why I'm leaving a poor rating.

Rating:

5.0

Excellent location with brilliant and very helpful team

Rating:

5.0

Staff was amazing

Rating:

5.0

Thank you!

Rating:

3.0

There was no lighting in the unit. The people in the office were not at all friendly. Snow removal was horrible we were in the end building and sometimes couldn’t get in. When asked about it in the office we were told it’s self storage. And snow removal wasn’t that easy for them to do.

Rating:

2.0

The in-store staff were very nice and always were able to help resolve any issues we had. I believe it was extremely unprofessional for someone to have been smoking in the unit beside mine on a lawn chair. Everytime we had seen her or had to deal with this woman directly she was extremely rude and disrespectful. She would cut us off and not heat our problem out fully. I want to reiterate that the rest of the staff was nice and helpful. For the sole fact of this one woman I wouldn’t recommend this Uhaul to anyone. The guys working there should definitely get a raise that’s for sure.

Rating:

4.0

I was a longer term rental and all was good. I was always pleased either service and apparently cleanliness. A much higher rating would have been given had there not been a significant amount of mouse s h i t, at first noticed on ghe floor and then when emptying the unit, on my furniture, the couches, inside empty dresser drawers. Born and raised on farm it does not freak me out, and is kinda expected.

Rating:

1.0

Poor upkeep of facilities Snow removal is none existent When asking how to get into your unit even a couple weeks after a Snowfall, you get told that there is a shovel in the corner if you need to get into your unit

Rating:

5.0

We booked on line, when we got to the office on Fri. March 25 @ 4pm the two young guys in the office were doing extremely helpful and even backed our UHaul 20 ft rental truck into our storage spot. They explained each procedure and walked us out to the keypad to show us. We are very happy that we chose UHaul rentals and Storage.

Rating:

5.0

Location us very convenient for me. The price is very good.

Rating:

4.0

Sono issues. Courteous staff and helpful.

Rating:

5.0

Very impressed with your staff, your facility, and security measures. We moved into our storage unit with ease.

Rating:

4.0

I Found Everything Was Good Although I Thought The Rates Were A Little High. But Overall It Was Sastifactery.

Rating:

4.0

I had a smooth move thanks to your excellent company.

Rating:

4.0

Very helpful staff;

Rating:

5.0

The young gentleman, Jacob, who helped me was friendly, professional, very helpful. He answered all my questions and showed me how to use the access card. Thanks Jacob! You helped me feel calmer about my upcoming move and apprehension about finding storage space.

Rating:

1.0

I rented a van and storage unit at the same time and they gave me 2 different locations. One location to pick up the van and the other was where my storage unit was. This was extremely inconvenient because I specifically rented from uhaul to have pick up and storage at the same location. I had to drive 45 mins extra and lost 1 hour of my rental time because of this. I am extremely upset with this process because it costed me time and money.

Rating:

5.0

Very helpful staff. Great facility. Highly recomend. Professionally run.

Rating:

3.0

Good service I happy

Rating:

2.0

Found mice droppings and I payed to have 24 our access and trying to access my locker was very difficult because of lack of parking .

Rating:

4.0

Excellent efficient service.

Rating:

4.0

My beginning experiences with Uhaul using the ubox system were very complicated and unpleasant, with every new facility I stored my items at the experience improved. Uhaul on Rymal rd was great, thanks.

Rating:

5.0

Jacob and Ahmed were particularly helpful and accommodating. Thank you.

Rating:

3.0

Very rude employees but the storage itself was super easy.

Rating:

5.0

MY EXPERIENCES AT U HAUL STORAGE LOCATED AT RYMAL, HAMILTON WAS EXCELLENT and SO WITH THE SERVICE.

Rating:

5.0

Ahmad give an excellent service and very nice.Great fast service.Thanks

Rating:

5.0

Online move in process is excellent and very convenient

Rating:

1.0

Stop sending me this email. I’ve received this over 10 separate times. There is also nowhere for me to unsubscribe which is against privacy laws.

Rating:

5.0

The staff made the whole experience very simple. They were very informative.

Rating:

5.0

I came home and told my family about the amazingly kind person that served me; he was quick and informative and took the time to show me how everything worked, and took the time to take me to my locker. Wonderful customer service provided, and I would like him to be acknowledged for his wonderful skills.

Rating:

1.0

Reserved me a 10x15 unit and paid in advance. Did not check to see availability and when arriving to use unit, they told me there was nothing for me and they refunded my money without giving me advanced notice not to drive all that way.

Rating:

1.0

Tereible service very rude front desk

Rating:

5.0

Thanks for all !!!

Rating:

5.0

The staff are nice, and mind there own business. That’s all I was in need of, and they provided that to me well.

Rating:

5.0

We reserved a storage unit online at 3:30 and were onsite at 4:15, all while the boys managing the place were dealing with a Sunday-night-end-of-the-month rush staring down a 5:00 closing time ... and he still was patient and professional with us and our first timer questions. Got us setup in no time, took us to the other end of the property to show us the unit with tips and suggestions along the way. All over a great courtesy to us in our last minute planning rush. Well done!!

Rating:

5.0

Great storage facility!

Rating:

3.0

Could be a bit easy on prices

Rating:

5.0

Customer service was great

Rating:

5.0

Thanks

Rating:

5.0

Love the experience.. no issues.

Rating:

3.0

Didn't have my storage locker they didn't put it on reservation when I called on March 18 I got there yesterday and they had to give me a bigger locker wasn't happy

Rating:

5.0

Staff are amazing

Rating:

1.0

Water damage on my stuff.

Rating:

5.0

Brenda and staff are great, very helpful Thank you

Rating:

2.0

Try billing your customer by the week and days, not just the month. Give they the option.

Rating:

4.0

We had a very good experience and the staff accommodated our needs. We just noticed when we moved in the floor had some stains on it, appearing to be a leak from the storage unit beside us (#354).

Rating:

5.0

i believe the young lady's name was brenda who help me, she was very friendly and walked me step by step through the process. two thumbs up brenda...keep up the good work michele lipsit

Rating:

5.0

For a first time user, they were so patient in answering all my questions and offering options to better serve my move. First time yes, but definitely not my last. Thank you U-Haul Rymal/U.Ottawa.

Rating:

5.0

I use Uhaul services a fair bit. I have not had any issues. They have been fair and provide good support.

Rating:

5.0

It was most impressive how well everything went and less expensive than I thought it would be. I am one happy customer and I will definitely rent from U Haul again.

Rating:

1.0

Horrible customer service , and the manager ( Brenda) Was useless. She did not try to help me when I called. We still need help 289-801-6544 Still waiting for someone to stop by with spare key

Rating:

3.0

There was ice on the pavement everywhere. It was unsafe to load the car

Rating:

5.0

The rep was very helpful and pleasant to deal with!

Rating:

1.0

The manager on site was not customer oriented.

Rating:

3.0