Customer Reviews for U-Haul Moving & Storage of Hammond

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Hammond

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Eric F.
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Customer did not leave a comment.

Edward L.
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Simone A. | Overall Experience |
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Shirley L.
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Adriane S.
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Hector R.
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Marco S.
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Micheal B.
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General manager was very nice! Made the process good quick and smooth!

Shirley L.
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Customer did not leave a comment.

Corey S.
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Communication from customer service to the store.When running late to turn the truck back in. But everything went well. So customers should call ahead.

Zsaneen E.
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Bertha A.
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Brandon W.
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Edward H.
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Tineka J. | Overall Experience |
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The store manager is so KIND ! I wish she was working the day I moved out of my unit to hug her good bye. Grateful for the staff that was present that day & I wish all of you the BEST! -Tineka

Ashley F.
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Customer did not leave a comment.

Enrique P.
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Lora T.
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Employee was on his cell phone while halting me. Also while waiting for my ride other customers arrived and was on the phone and didn’t Acknowledge them. Your employee also informed me that a Receipt would be e-mailed to me. As of today 2/10/2020 I still don’t have one.

Maxmillian S.
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JENARA J.
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Gerardo V.
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Lorena L.
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Ivan P.
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Very friendly staff

Alicea G.
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Customer did not leave a comment.

Nicole H.
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Staff was very gelpful

Jasmine B.
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It should be allowed to drop a truck off at the nearest location to the one you are moving to. The charges to take the truck back was absolutely ridiculous.

Remon D.
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Customer did not leave a comment.

Robert P.
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There were bits of broken glass all over the rear bumper and the bed near the rear door. Transmission slipped and shifted hard - really affects mileage and performance. Staff was very friendly. I was charged for a hand cart/refrigerator dolly instead of the cheaper flat 4wheel dolly which I actually was given.

Vanessa W. | Overall Experience |
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Great iob

Brenda R.
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Staff was extremely helpful and friendly. The bearded guy was thorough in suggesting items that I would need for my move and it made my transition so much easier. I really appreciate that! :)

Ebony B.
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Customer did not leave a comment.

Alan P.
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Good experience. Was a busy saturday, and they had me in and out FAST. I'll rent here again when I need a trailer.

Howard R.
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Customer did not leave a comment.

ahmed V.
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At this time, I have nothing to report. My overall experience was pleasant and fast. I'm not sure of my CSR's name but, the attitude and knowledge she presented would make any and everyone come back.

Elsie A.
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Customer did not leave a comment.

Trever G.
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I asked for the 14.95 rental and they said they didn't have it but I saw it and they told me it was for motorcycles and I told them it was fine and they ignored me I will never use uhaul ever again

Desiree R.
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Antoinette T.
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Cynthia S.
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Had problems starting the truck but everything else was great

Lanell C.
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dennis Z.
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Pablo L.
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JORGE M.
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The trailer caught a flat and we waited two hours for roadside assistance. Understandable things happen. The check engine light came on. And the truck turned off numerous times while driving it. The window wipers were horrible. We could barely see when we had to use them during the rain. They need to be replaced. On top of that some of our belongings were destroyed to water seeping through the truck. Our clothes were wet, Furniture wet, paintings destroyed. I will absolutely not recommend this location to a friend or return as a repeat customer.

Tiffany K.
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Jonise P.
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lloyd H.
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Drop Off location was an easy find and direction signs where to drop the truck No Problem.

Ollie S.
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They are the Best

Chartaria S.
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Customer did not leave a comment.

Calvin F.
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Staff was very helpful and friendly.

Brandi W.
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jim S.
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not at this time thanks

ricky A.
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Make sure the trucks are clean

Kenneth L.
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Great staff. Answered all our questions and made the return process very easy.

Takia E.
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Nothing. My service was EXCELLENT. I was a little late to pick up my rental. They gave me a courtesy call, just to see if I still needed the rental. The staff was very polite, & the check-in & out process was fast. I highly recommend this location.

dorshell S.
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Brian R.
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KEVIN V.
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None thank you

Alex T.
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The guy at the counter made me feel dumb. He was playing music and saying bad words. I would never come to this location again.

Paris L.
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Neal S.
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Yasmine W.
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Grace T.
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Christopher L.
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Marcin S.
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Sharon A.
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I needed a window scraper in the morning and one was not in the van

Andrew C.
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Staff is very respectful and helpful

Arthur M.
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I would recommend to different sets of people for the inspection and repair

Sheree B.
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Great staff, very professional and knowledgeable.

Nichole W.
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Customer did not leave a comment.

Raymond F.
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Every aspect of the pick up was smooth and on time.

Wilfred G.
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Brian J.
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Jennifer S.
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Employees were pleasant but long wait times for pick-up and drop-off. Waiting more than 20 minutes to drop-off. Not what I needed on my moving day.

Bill D.
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The issue here was they said we were returning it to the wrong location. This was the location that was given to us. They did nothing wrong and handled it. Uhaul however told us incorrectly. The entire Haul experience was poor.

William F.
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The manager and crew are the bomb.com

timothy M.
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Denise W.
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jennifer V.
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William C.
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Booked my appointment online, got to the store about an hour after that (the exact time I was scheduled to pick the truck up) and was told that my reservation wasn’t going to fulfilled. I’ve got friends and family on the way to help after my reservation was confirmed only to get told that they don’t have a truck for me. Luickly they called around and there was a cancellation so I was able to leave with a truck, but I will never chance that luck again. Either don’t make reservations or honor them.

Felicia L.
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John M.
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Unique V.
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Alan C.
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There truck broke down and I have not received compensation for the inconvenience!

jim S.
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Not at this time

Michael G.
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Customer did not leave a comment.

Ronaldo G.
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Professional, knowledgeable and friendly staff.

Precious M. | First Impressions |
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The staff was knowledgeable and friendly keep up the good job Dave I forgot the other man name. Both of them was friendly and they went over and beyond to help me. Thanks again

Tony H.
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Everything went great. Thank you for a very nice transaction and good customer service.

Justin S.
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Radio volume button didn't work and driver side mirror wouldn't stay in place keep tilting towards the ground as you drove down the road. Windshield was dirty and no one wouldn't do the damage walk around. Said I should receive a text for that which it never came thru.

Bennett P.
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Customer did not leave a comment.

Lena P.
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You Guy's are Great! It's the Customers that need to Practice on their People's Skills.. whether your a customer or Not We are all Human beings.. Thank you Hammond Team it is all a Team effort!..Many Blessings..

james R.
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Customer did not leave a comment.

STEPHANIE D. | Overall Experience |
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I paid $59.95 a month of November it does need to be prorated i took all my stuff out of unit #190 Wed November 27th that leaves 3 day's left should be prorated of the amount of $5.97 back on my debt

Martin H.
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Great Staff And Service.

joseph a. | First Impressions |
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It was very easy

Karyn D.
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Hours were great! The associate who worked with me when I picked up the truck was really nice and professional. Loved that I could drop off after hours! Thanks!

Lamont S.
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Customer service is great here. The guys that are assisting me with my rental were professional, they greeted me on sight. I was supposed to get access without seeing anyone through the mobile access option. The option didn't work there was some type of delay the guy helped me instantly and got me on my way. On my return I was greeted instantly and I was out of there within minutes.

Darian L.
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Great customer service!

Cassy B.
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Customer did not leave a comment.

Eunice T.
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gergory F.
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Store representative was extremely pleasant great personality great spirit that is what the world is missing thumbs up to U-Haul

Eddie P.
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Customer did not leave a comment.

Jennifer D.
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Kristen J.
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Customer service was awesome and the truck was ready and clean for my reservation

eunice J.
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Staff is outstanding, professional, and personable.

craig B.
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Customer did not leave a comment.

Brenda L. | Overall Experience |
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Everyone was very courteous and very helpful.

Myesha W. | First Impressions |
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Everyone there were very professional, when it came to my needs and services , they also were quite attentive and kept a smile on my face 😁 Thank You Kindly Uhaul Employees !!!! 😁👍🏽👏🏽

HUMBERTO J. | Overall Experience |
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This storage unit belonged to my brother who unfortunately is in a nursing home. Although his unit was located on the 2nd floor, we were able to get his belongings without any problem.

shanita s. | Overall Experience |
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The entire staff was so welcoming and courteous. They went above and beyond from the beginning in securing my reservations. They were eager and available to us whenever we needed them.

RHONDA M. | Overall Experience |
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Beautiful experience..BEST STORAGE BUILDING I HAVE EVER SEEN.. and your staff all of them are professional and nice no matter what they have always stayed the same including your MANAGER...

Gail B. | Overall Experience |
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Very convenient and professional

Shar S. | Overall Experience |
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The units were pitifully small. Not big enough to put a couch in. It was nothing like describe. I was very unhappy with the storage options. The staff at the Hammond office

Jenora K. | Overall Experience |
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Awesome

Michael A. | Overall Experience |
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I gave this facility and Average rating because it was very difficult to load & unloaded my furniture into a upper unit where there was No Catwalk. Also, The Staff was usually not very friendly.

Bonny S. | Overall Experience |
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Great, friendly service.

LAURIE G. | Overall Experience |
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The staff was friendly but the storage unit itself was too small they charge too much rent for storage and than after 2 days they start charging late fees you should have a grace period.

Teresa J. | Overall Experience |
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Excellent service

Diondra D. | First Impressions |
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Everything was good. Staff was pleasant and willing to help me when I need last minute accommodations!

Elizabeth K. | First Impressions |
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Very helpful even though they were busy.

BILLIE R. | Overall Experience |
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ZENOBIA W. | Overall Experience |
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All staff were friendly and helpful at all times.

scott w. | Overall Experience |
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Looking for forward to working with your establishment again soon Scott

elizabeth g. | Reservation |
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I’ve rented trucks from this location many times, and they are always cordial and professional.

Alessandra C. | Overall Experience |
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Very disappointed. Lateesha was very rude. We got a unit on the second floor with a very sketchy steep stairway to access. We had to move a fridge among other heavy things and it is a safety hazard!!

Joyce M. | Reservation |
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Unable to accommodate my storage needs but the customer service was excellent at this location! Thank you!

chris m. | Overall Experience |
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Everything would of been 4 stars ..except the mice turds and some water damage i had all over my belongings.

Carleen X. | Reservation |
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Could improve customer service.

sindey b. | Reservation |
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None

Shayna C. | Overall Experience |
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We had a terrific experience using Uhaul! We would highly recommend them to anyone!

Brittany K. | Overall Experience |
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The staff was incredibly rude and the unit was not the size advertised. This was the worst experience I have ever encountered

Lestavia P. | Overall Experience |
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The entire staff is professional, friendly and accommodating. The storage facility is clen and well lit. I would highly recommend this storage facility.

Sharay H. | Overall Experience |
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THANK U!

No reviews have been submitted for this location.

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