Customer Reviews for U-Haul Moving & Storage of Harlan Heights

Rating:

1.0

Very poor service by the staff. I've asked 4 different times to make sure my Tucson account was closed. I've yet to hear back for the last 3 weeks. I left a message for the Tucson area Supervisor, and he never called back.. WTF is wrong with you guys?

Rating:

5.0

I was so happy that the gentleman helped me with taking a pic of drivers license. I don’t like having to pre register but he helped me thru all that. I thought he was so patient with the whole process, and checking in was a breeze! Give this man a raise! Explained all the procedures for entering the storage unit also! The facility was so clean also!

Rating:

5.0

No pads were provided. I did hire mover helpers to load and unload my pod. As a 78-year-old woman, I was impressed with the kindness and courtesy of all the individual who help me transition from Arizona to Oregon. Although I was mostly moving boxes, this method allowed me to transport years of memories and family heirlooms.

Rating:

4.0

Well staffed, clear and concise information, no long wait.

Rating:

2.0

I reserved a pickup which they did not have when I showed up. Then the tech stated rhe 10 ft van they gave me had a full tank and needed to be brought back with a full tank. When I got in it had 3/4 tank. I was charged twice for 70.35 cents. When I returned the vehicle I advised rhwn they charged me twice. So they printed me a receipt showing a credit for 62.00 . My bank account now shows 2 transactions for 62.00 and 1 credit of 62.00. When I was advised they gave me a free rental. Which should be since they didn't have the pickup I reserved. I didn't get a free rental nor a pick up There was a 30 min wait in line in the morning and the return of the vehicle was just as bad

Rating:

4.0

We were requested to return the trailer in early if possible because other families were in need of one. We went ahead and unloaded earlier than planned and returned trailer. We called main number first to see if returning it 2 days early would ensure a partial refund. We were told no; U-Haul doesn’t do that. We even were told we couldn’t return it to the location by our home which is where I had booked it for. Had to go to further location because it was more convenient for U-Haul. This was NOT good customer service at all! Disappointing…

Rating:

1.0

I rented a truck with NO BRAKE LIGHTS OR TURN SIGNALS IN THE REAR. I had my kid nephew in the truck with me, and this jeopardized both our lives. By the time I realized I was in clear danger, I was too far in the windy traffic to turn around!! My stress and anxiety and fear for our lives was too much. I’ll NEVER support Uhual again.

Rating:

5.0

The staff was extremely helpful and friendly.

Rating:

5.0

Have the truck I ordered available. I appreciate the upgrade, but the truck was too big. Also, the truck had no AC.

Rating:

5.0

Thank you for always being there for me for all my U-Haul moves across the United States and for such your beautiful clean storage Your front desk people are always so nice to me. Thank you so much.

Rating:

5.0

Offer a discount to corporations.

Rating:

4.0

Thank you guys

Rating:

2.0

I rented a truck to move have rented from them several times with no problems rented the truck in the afternoon on a Friday returned it when they opened at 8:00 a.m. the next day Saturday but got charged for an extra day $55 on the rental didn't even tell me when I dropped off that I was going to get charged another day this was after I told the guy we could return it when we were done moving in the evening even if they were closed and he said that would be a $20 charge turns out it's free to do that on the app go figure, also due to some confusion I got a bill a week later for $1,400 because they thought I had kept the truck for an entire week and were claiming I didn't return something or damaged something that's absolutely ridiculous why won't they notice it when I return the truck done and why do I have a receipt saying I returned it at 8:00 in the morning in the same condition it was rented in with all the dollies and supplies returned too and full tank if I had kept it for a whole week or damaged or stole something?

Rating:

4.0

Thank you Roy for helping us great job! Concerning the truck it was fine but at the end when we dropped off the furniture my daughter's house the door wouldn't shut! I did let the young man who was very played at the end no and he said no problem. Anyways thank you again Roy I appreciate how thorough you were and how quick you were as you had a line of people behind us and you're training a new associate you did a great job.

Rating:

4.0

Being a 54 year old that's moving herself...I thought they were trying to kill me! My storage unit is on the 2nd floor & there is no elevader!?! It's been 3 days now & I have NEVER been so sore!

Rating:

5.0

Free drinks

Rating:

3.0

My brother returned the trailer and I did not hear him have any trouble at that site.

Rating:

5.0

My mattress was all wet from the trip because the trailer leaked

Rating:

5.0

Santiago was very polite and helpful as this is the first time I have rented a pickup. Equipment was more than adequate for the task.

Rating:

5.0

Very helpful staff!

Rating:

2.0

An Asst. Manager named Roy was the only employee on site when I rented the equipment and when I returned it. I would like to be perfectly clear; Roy was amazing and was hustling doing the best he could and assured everyone in line he was doing his best. Apparently the other two employees scheduled to work that day called out. If this persists with the employees at this location, with the exception of Roy, I will not recommend the location to anyone.

Rating:

5.0

They thought of everything we might need and we're always there with a smile when we needed them

Rating:

5.0

It was perfect. Really smooth transaction.

Rating:

5.0

Keep more furniture dollys on hand I need 1 & reserved it 1 day in advance and there were none in stock 😒

Rating:

5.0

N/A

Rating:

4.0

N/A

Rating:

5.0

Staff was helpful and friendly

Rating:

5.0

Everyone is nice, I would like to take time to personally thank Tyrone for helping me out... Tyrone was very friendly and super helpful, he help me move from upstairs to downstairs, again I would recommend Tyrone for a pay raise... Thank You Tyrone for everything you done for me and my husband... I'm giving Tyrone 10 stars 🌟 🌟🌟🌟🌟🌟🌟🌟🌟🌟🥰🫶💙

Rating:

1.0

Have the person taking the information, pay attention to the customer, and not be concerned with what is happening around the store. I distinctly said I was driving to Oklahoma. Evidently, the counter person did not hear that. Or didnt pay attention. When I dropped off the trailer in Oklahoma, as I said, three days early, I was still charged for additional days, and wrong drop off location. I am disputing this charge with the CC company. I am willing to pay ONLY the amount that I am due... Not a penny more.

Rating:

5.0

Only thing that you can do is fix the passenger seatbelt in the truck I rented. It locks in place and then has absolutely no give whatsoever. It’s like being tied up and held hostage!!!

Rating:

2.0

I paid for the moving blankets (10.00 dollars) and I went to open them where they were mounted on the inside of the truck, and the was mold all over them which I deemed them unusable, I wanted to use them but decided against it as I did not want my personal belongings covered in moldy moving blankets, additionally I have photographic time stamped proof that this was indeed the case and can provide any evidence if needed. Could not get a refund at time of drop off due to the office not being open although there was employee on site at the time of drop off, he refused service to myself and several individuals who were in need of assistance,(I was there 25 mins before official open time) and while we knocked on the door he just ignored us like we werent there, he rather us just sit and wait the 25 mins till official open.

Rating:

2.0

Staff for the return were belittling and weird.

Rating:

3.0

Uncaring, bored with their job, unconcerned when I asked them to put air in the tire because the alert was showing on the dashboard, tail lights not working

Rating:

2.0

Upon arrival I waited for over 15 minutes before anyone walked into the store. When he did, he was rude, slow and acted as though I was wasting his time. Didn’t have all the moving pads I requested and had no option to help when requested relief. He pulled the truck around and told me “the moving pads and your dolly are over there” pointing to next to the building. Not the typical experience I get from this place. He needs to go. Upon drop off a much better experience. Spent the time to ask about the experience and was super kind and helpful.

Rating:

1.0

I have driven 20 miles so when I dropped off I filled up 2 gallons because I rented 10 footer which estimated 12 miles/gallon. I was still charged for 2 gallons when i dropped off. I would like to get refund for the extra charge.

Rating:

5.0

Good service, fast, friendly.

Rating:

1.0

Speedway location in Tucson is the worse location I have ever encountered. 1st time i tried to rent a 5x6 tailer, my car needed additional wiring and told me he could not help me because they had fired the guy that works on installations that day that I was there. The guy was still working on install as well. I decided not to rent it. On Saturday 15th I went back to this same location with my wiring fixed from a different location. When I walked in with my luck same guy, I think his name is David. Was asleep on the desk. Same attitude as the 1st time. Like I was bothering him. All he said is " I'm ready to go home"! I will never go back to this location. Customer service is not the focus there I Guess.

Rating:

5.0

Everything around the truck was excellent. Pickup was easy, the person in charge was very helpful. Return was after hours, and I used the app. While the app was straight-forward, it still took a rather long time to answer all required questions. The app could need some TLC and should be simplified in the long run. The only real issue was with the provided lock to guard the rear door of the truck. It simply didn't work, and I couldn't secure the load overnight.

Rating:

1.0

Make sure that the people you have working as the face of your company have a great attitude...or at least passable. I have been renting U-Haul's for many years...I have never been treated so poorly.

Rating:

2.0

The man working the counter seemed annoyed that I interrupted his dinner. was short and rude, and I had to remind him twice that I also ordered a box. Did not offer any assistance with the box, was just told that it was "over there in the middle". Once outside, no one offered to pull the truck out and they were parked so close together I wasn't sure I would be able to get it out without damage. Thankfully another customer was in the lot and helped guide me out. When I returned, I guy working the counter that day was just as short and rude. I ended up not needing the box I purchased and told the guy I wanted to return it. he asked if I had a receipt, which I explained that I did not have it on me but that I had a reservation. He said he could not return it without a receipt and the reservation is for the truck not the box (even though they were reserved at the same time). He FINALLY looked up my reservation and found that there was a paid receipt for the box and was able to complete the return. Ill be using just about any other location but this one if I ever need moving supplies again.

Rating:

5.0

It was a seamless experience. Went very smooth.

Rating:

4.0

This was our 3rd location to drop. Lots of confusion on location drop. No where to turn around at 2nd place. Long story…made for a long day!!!

Rating:

5.0

Staff have always been helpful and kind with any questions or issues. Facility has served our needs for many years.

Rating:

5.0

The staff was very friendly and helpful. I would highly recommend them and rent from them again.

Rating:

5.0

Ease in renting a truck...Roy was fantastic when I returned the truck...he assisted me to resolve a simple issue. I will be back...thank you so very much...Cynthia

Rating:

1.0

Not close the store before it's supposed to they close at 7pm I showed up to return the trailer at 6:43 and it was closed as I was pulling up he was locking the door looked at me and turned around and walked away great customer service!!

Rating:

5.0

Gentlemen who helped me with my rental was great he was nice and courteous. Don't remember his name.

Rating:

5.0

The employees at this location were very good. I was in and out in 15 minutes

Rating:

5.0

Uhaul has always been reliable. I never worry about it. Check in and check out a breeze.

Rating:

5.0

Cab of truck was not cleaned but Roy took care of us at the end. Appreciated it very much

Rating:

5.0

No wait when I arrived. Quick paper-work. Attendant secured trailer to my vehicle and I was on my way.

Rating:

5.0

Very polite.

Rating:

5.0

They were great. They made drop off easy.

Rating:

4.0

The facility is old but the storage is the same as others with climate controlled spaces and easy accessibility.

Rating:

5.0

Pick up was quick with very little delay.

Rating:

5.0

Staff is always friendly and helpful

Rating:

5.0

Great service as always.

Rating:

5.0

van had air freshener smell that was overwhelming, when heater was used. same smell as airlines use when somebody pukes. it irritated my eyes and nose. i want the msds data sheet on this chemical.to see what is in it, sent to my email.

Rating:

3.0

The door was tight and difficult to open/close. Staff was not friendly but did the job.

Rating:

5.0

The customer service is outstanding. I have rented with them for many years. I would highly recommend..Santiago was wonderful to work with. Great hire!

Rating:

1.0

I had my stuff in the facility for 10 years and paid on auto pay when my money was running out I went there and asked if I could get a month or 2 free so I could get my financial issue straighten out and I was told by the person working that they could not do anything and I would have to come back and speak with the manager. I said I would and I came back 4 times and finally got a hold of him and he said he couldn't help me out. So after paying my unit on time for 10 + years I couldn't get 1 to 2 months to help me out. I'm 65 and retired and disabled ( amputee since 2022) and only get so much now and it doesn't cover much. I was so disappointed in your company and had to give up my unit since I wasn't able to pay for it anymore. I lost all my stuff but there was nothing I could do since I wasn't able to pay for it anymore. I'm sorry. David Clarke Unit 205 (previously) 520-349-2155

Rating:

5.0

The storage unit did smell and there was a rat trap. Other than, everything was great!

Rating:

4.0

The need for extra space from what was previously estimated was quickly and kindly accommadated.

Rating:

5.0

Thank you for Tyrone he was so helpful every time I came in from the start to the end right after I got everything out of my storage he was the same person that closed me out ungrateful for the experience I will refer and I will come back if needed thank you all sincerely me back God bless you all

Rating:

5.0

Tyrone was outstanding great customer service

Rating:

3.0

When I booked the unit I was not told it was a two story facility with stairs only. I was told it was temp controlled. I have had a hip replacement and have balance problems, and my unit was on the second floor. This was difficult for me. The temperature inside was 90 degrees when I was unloading and the small air conditioners were not working. However, one of the staff helped the young man who was helping me to get the two largest pieces upstairs and into the unit which was much appreciated When I returned to unload the AC was working, including the smaller ones, so that was better. Staff were overall helpful and friendly. So in spite of the difficulties from the first day it balanced out to be an average experience.

Rating:

5.0

Good service

Rating:

2.0

“Secure and well lit.” It was secure as long as people didn’t hold the entrance door open. There are no lights in the spaces so a flashlight or other is necessary. The concrete ceiling and walls in the space kept cracking, leaving dust and small rocks on my belongings. I had to sweep up that mess every time I visited the space. There is a big thermometer on the wall by my space that said “temperature maintained within this range,” with the maximum temperature being 85°F. But in the summer it was common for that thermometer to read over 90°F. The junky little mini-split at the end of the second-floor corridor didn’t do anything. And since the doors for each space are usually closed and there are no vents or returns in the space, it is impossible to actually control the temperature in each space. So the whole notion that the space is temperature controlled is a lie. There is no elevator, so all of the carts are useless. Terribly inconvenient too, as there is no way to load up a cart, lock the space once, then take the belongings outside to load into a car or truck. The price increased every year, without justification and without any benefits to the customer. This is just plain greed. Your costs didn’t increase.

Rating:

1.0

Man who assisted us was more than just slow. We got a storage unit on the 2nd floor with no elevator access to help the moving to be easier.

Rating:

5.0

The staff is fantastic! Tyrone is always extra helpful.

Rating:

5.0

Very comprehensive. Outstanding customer service.

Rating:

3.0

The staff was terrific and very helpful. The only reason I would not recommend this location is because the monthly storage fee is higher than other places in town.

Rating:

5.0

Cost was a little pricey for a 5x10. I paid less at another uhaul facility for a 10x10

Rating:

4.0

My only negative would be it was upstairs and with the plastic doors at the top of the stairs it is very hard to get your things down the stairs. You really should have a freight elevator.

Rating:

5.0

Great staff!!

Rating:

1.0

They have rats

Rating:

5.0

Everyone was nice and friendly and professional and the manager was a big help and getting my problem solved.

Rating:

3.0

The speedway location has everything you could want in a storage facility except an elevator.

Rating:

5.0

When we arrived I discovered our unit was on the 2nd floor and there were no elevators / this would have been a problem as it was just my wife and I and we had some heavy items - They found another unit on first floor and quickly got it ready for us and I got on site help from U-Haul (Tyrone) to help load - this was greatly appreciated after a long 3 day drive from Chicago area.

Rating:

2.0

the kids working were jerks rude

Rating:

3.0

I have had zero dealings with U-Haul at this location!

Rating:

2.0

There were price increases and I was not informed via email or text messages. Was very disappointed because the other Uhaul store unit I have where I moved informed me of price increase and when my next bill is due every month via email.

Rating:

5.0

All employees pleasant and helpful. Will definitely go here again if storage is needed! Thank you!

Rating:

2.0

Reserved storage unit was not ready for move in on move in day.

Rating:

5.0

Excellent customer service from him and the staff

Rating:

5.0

Liked the guys who work there ,were very helpful and doing their job very great. Thank u

Rating:

5.0

Everything was great besides not having 24hr access. Sometimes I got off work late and needed to get some things out to unpack but had to wait until weekend. Staff very helpful with a last minute decision on getting storage.

Rating:

5.0

Staff is very friendly and professional!

Rating:

3.0

Your storage facility has a 2nd floor and no elevator so image dragging a refrigerator up a flight of stairs

Rating:

1.0

The property was not available for us the day we rented it. The code we were given did not work and because it was after hours we needed to go in the following day and get inside. This completely messed up our timeline not being able to access the storage unit the evening we expected to. Overall impression of the employees and manager at this location is that they don’t really care about the customer.

Rating:

4.0

Paid an extra 10 bucks for access after hours and when I got there I was denied entry. So much for my 10 bucks. Otherwise it's alright. Kindly dingy for a storage facility.

Rating:

4.0

The staff was great. The space was clean. I’m glad I chose to rent from this storage facility. My only issue is that it doesn’t have an elevator for 2nd floor access. Keep that in mind when your thinking about the items your storing. In this businesses defense, that isn’t listed on the website. I should’ve called and asked prior to renting the unit.

Rating:

5.0

The toughest part is there is no elevator to the second floor. Hard to carry heavy boxes up

Rating:

3.0

Everything about my experience with pretty average. But having limited access to my storage facility is a priority for me and that was definitely a strong point for why I have left.

Rating:

4.0

The only worker available to help me was on the phone for about five minutes and I was hoping someone else could come up to the register and help but no one did. Once I was helped it was an easy procedure and I was able to get my storage unit quickly.

Rating:

5.0

Great customer service with everyone I interacted with.

Rating:

5.0

no commit

Rating:

5.0

I had a great experience with the company

Rating:

5.0

thank you! great customer service, my furniture was well taken care of and we will be renting a storage unit again soon due to remodeling

Rating:

5.0

Great service and nice people. Sincerely, Alex

Rating:

4.0

the staff was very pleasant and helpful.

Rating:

3.0

The staff miscommunicated and did not have my reservation available. However they did everything they could to remedy the problem.

Rating:

1.0

Half my belongings went missing ...

Rating:

1.0

you do not have an elevator for 2nd floor access to storage rooms

Rating:

5.0

With the exception of the uhaul on Rt 95 when he rented me a 10 ft truck knowing I had a motorcycle. No ramp. Also the uhaul person on speedway wouldn’t let me throw away a bed it didn’t fit storage.

Rating:

5.0

We appreciated being able to make arrangements for our student via long-distance. Everything went fairly well. Thank you.