Customer Reviews for U-Haul Moving & Storage of Hendersonville

Rating:

5.0

Staff was very helpful

Rating:

5.0

Easy check in. Took no time at all. Thanks

Rating:

4.0

I could not figure out how to use the app to leave the van after hours.

Rating:

5.0

There is major road construction in front of this facility. It was a little confusing with regard to entry and exit

Rating:

5.0

Employee who helped me was great. Efficient and personable. Give him a raise! Great experience.

Rating:

5.0

Excellent customer service!!

Rating:

5.0

Staff was very professional and courteous looking forward to renting another truck in a few weeks for my final move

Rating:

5.0

I was given a truck with the rear left tire low on air. I rented a storage unit that was full of someone else's belongings. They eventually fixed the problem and gave us another unit.

Rating:

2.0

The trailer received had a broken door which no one would repair since it was on a holiday. They wanted me to return the trailer from Georgia to Nashville, Tennessee to pick up a different one a 12 Hour Dr. then they said they would have to cancel the contract and recharge me for another trailer. I am not happy with your services at all

Rating:

5.0

Have been working with the Haul Staff weekly for several years. They are knowledgeable and helpful with any questions you have. Have experienced a very caring and professional staff with my weekly rentals.

Rating:

5.0

Inside the trailer it was very greasy.

Rating:

2.0

On the day we picked up, the agent was overwhelmed. His name was Cameron and he was outstanding, but severely undermanned. He had zero help. In addition to me, there were 5 other people there waiting to pickup/return their equipment. Making matters worse, this store has gotten extremely lax in its delivery of equipment. In the past year to 18 mos, this location has gone from pulling up the vehicle and walking out with you to make sure everything is good to just slapping a set of keys in your hand and pointing to the parking lot for you to find the equipment yourself. And that was exactly what happened when I picked up this vehicle -- only the vehicle I was given was buried in the mix so that I could not pull it out without help. Rather than pulling the truck out for me, I was given a new , easier to access truck -- but I could not check in or review the equipment online in the usual manner because I never was sent a link to the new vehicle through the app. I just had to take my chances and hope that I was going to be correctly credited when I returned the truck. It was NOT comforting. Plus, the new truck I was given was absolutely the worst driving truck I've ever rented from this location -- EVER. All-in-all, I'd say this experience was pretty bad. It has definitely led be to explore other options for the next time I need to rent a truck; something I do several times a year. Again, Cameron was great. A significant improvement over the other agents/workers in that location. In fact, I've noted in the past 18 months or so that the employees at this location have some of the worst attitudes of any place I do business. The general vibe given off is that they hate their jobs. It is NOT a pleasure doing business at this location any more. In fact, were it not for Cameron's politeness and willingness to resolve my issue, I would give this experience zero stars. I sure hope they make some changes -- particularly with the staff's attitudes.

Rating:

1.0

There was a very nice young black man working who was nice and helpful. I appreciated him. However, you have a younger white male that was working this day who has the absolute worst attitude and has no business working in any type of customer service environment. There was a gentleman in line before me who had just picked up a trailer. The wheel locked up 1 mile down the road and your employee was SO rude to him. He berated the man and treated him like he was stupid. He refused to help him. All the guy wanted was a different trailer so he could be on his was and the man refused to help him and basically told him call the 800 helpline and piss off. That is not how you treat customers. The customer was trying so hard to work with the guy and present solutions as he was in a hurry and your guy was just ignoring him. When the guy said why aren't you are responding, he said I already gave you your option so there is nothing else to say. 2 weeks later I rented another unit and had a run in with him as well. I dropped a truck off and didn't realize the drop off zone was on the other side of the building. I was in a hurry and simply asked if I could just leave it there and they move it. They said no, I will admit I questioned why and was a bit annoyed at how the employees responded to a simple question but agreed to move the truck. This same white male (the other employee was black) approached me very aggressively and ripped the key out of my hand and said, "what's your goddamn problem man". I was caught off guard and lost my temper because in that moment I felt threatened and intimidated by the way he approached me. I said some things to him in anger that I regret, but he had absolutely no right to rip the key away and curse me. I shouldn't have cursed back, but I refuse to let a grown man disrespect me like that. He then walked away, and I think made a hand gesture as he was doing so. You can likely see the entire exchange if you have cameras at your front door. This guy's needs to be fired as he is a massive liability to your company. If I have witnessed this both times I have visited this facility, I can assure you it happens all the time. Your customers deserve better. I rent often from you guys and have never seen anything like this. Unless you can confirm he is no longer employed, I will choose a competitor in Hendersonville. I promise you that others likely feel this way but haven't taken the time to tell you.

Rating:

5.0

Staff were very helpful and professional

Rating:

5.0

Problem was construction all around the lactation - beyond their control.

Rating:

1.0

The location is understaffed and those who are there are not friendly, helpful, or in a hurry. Upon returning the trailer, after 15-20 minutes of waiting, I was told “I will get to you when I can. See all of these people?” Not a great experience.

Rating:

5.0

We rent from this facility often. I’ve always been pleased with the service and the quality of the equipment. Highly recommend them.

Rating:

5.0

Have been working with the Haul Staff for 5 years. They have always been very helpful and are concerned about your doing an excellent job with your rental. They are very Knowledgeable and are always providing advice on rentals, loading and towing. Very pleased about the working relationship I have with their Fantastic Staff.

Rating:

3.0

The security system is broken and I was trapped on the 2nd floor for a while. I pressed all the buttons to escape but no one answered me. Then I called the front desk but couldn't get a human to answer. The strap that closes the elevator is too short for me to reach. I eventually had to use the fire escape stairs to get out. I tried to tell the front desk but they were busy.

Rating:

2.0

I picked up the trailer and went one block down the road and the left side wheel started wobbling and went to an extreme angle and locked up . I left the trailer at a gas station and went back to store and was told I would have to call roadside assistance ?????? . I was stunned !!!! . This is not good business !!! . I went outside and took a breath and went back inside and asked them to help me . The counter guy got on the phone with roadside assistance and got nowhere ! . He made another call and finally I got another trailer which is what should have been done to start with . All of this nonsense cost me about 2 hours . Wow , not sure I would rent another U haul ???? .

Rating:

5.0

The representative that helped me with my rental was friendly and informative... he deserves a raise no matter what you are paying him!

Rating:

5.0

The U-Haul Staff are very Professional and Knowledgeable. They are always providing advice on rentals, loading and towing. Very pleased about the working relationship I have with their Fantastic Staff.

Rating:

5.0

I can't remember the name of the manager but that guy was working his buut off by himself and never skipped a beat. He is the true meaning of customer service, even remembering my name a few weeks later!

Rating:

4.0

Have more staff

Rating:

4.0

Nice facilaty, and easy to get to. Had lots of equipment available, and storage loacation as well.

Rating:

5.0

I would love for storage access to be 24/7.

Rating:

4.0

My only problem is and I am going to call about it you charged my credit card $138.00 and it was only supposed to be $88.00 I bought it back with more gas than when it started. Something is definitely not right

Rating:

5.0

Truck rental went without a hitch (no pun intended). Staff was friendly, knowledgeable, and professional.

Rating:

5.0

No matter how busy they are, the guys are always friendly And offer great customer service

Rating:

3.0

Checking in and out was slow! Line was long checking in. Then when it was our turn the employee who assisted us moved like a sloth or was on drugs. We had the wrong size ball for our hitch so we needed to purchase just the ball but you had no tools to remove it so we had to purchase the entire hitch! Returning someone had blocked the return area just left their truck causing a line and it to be backed up.

Rating:

5.0

Everything was great! Facility was clean and staff (Corey) was very nice and helpful.

Rating:

5.0

The staff were friendly and helpful. We made reservations. The check in process was easy.

Rating:

5.0

Service was outstanding! I really appreciated the customer service going the extra mile. Thank you Tre.

Rating:

4.0

I am writing to express my sincere appreciation for the change in management at the Hendersonville U-Haul location. The decision to dismiss the previous manager, Ray Ray, was undoubtedly the right one. My past interactions with Ray Ray were consistently marked by incompetence, a lack of professionalism, and inconsiderate behavior. Since Brandon has become the manager, my experience has been overwhelmingly positive. He is consistently professional, helpful, and has significantly improved the customer experience at this location. I strongly urge U-Haul to recognize Brandon's exceptional qualities and use him as a model for training all employees across the company.

Rating:

5.0

Always top notch service and care. I have used this location on several occasions and they have always given outstanding service. Good job Tre!!!

Rating:

4.0

The truck was new and in very good shape

Rating:

5.0

I loved the service and attention of the employees. Thank you.

Rating:

4.0

Waited a bit to check my rental back in when I returned it. Plus the marketing of rentals at $19.99 is misleading as there are substantial mileage charges…still a decent deal but the $19.99 stuff is not a reasonable representation of the true cost.

Rating:

5.0

The service and delivery was fantastic. Very friendly and helpful. HOWEVER, my complaint is with the unit i rented. I dont hold the Hendersonville team responsible at all, as I said, they were all great. The unit had a slow leak in the tire that I had to keep an eye on and refill a few times on my 2 day trip. That was a pain, but even worse was when I got on the road I got pulled over in Memphis for failure to signal and basically no lights at all. The lights stopped working! They worked fine when I picked it up, but somewhere between nashville and Memphis they stopped! I checked my jeeps fuses sand it wasnt that. I had to stop and spend $40 at a Loves to hook up signal lights. I would like to atleast get reimnbursed or credited for those if possible. Please let me know, thx!

Rating:

5.0

Have no more symptoms crashes

Rating:

5.0

Trey very cool, calm and collected. Mucho professional. Brandon the GM is great too. Mucho helpful and made the experience feel like a breeze…and I hate moving so that’s saying a lot.

Rating:

5.0

I appreciate the help and assistance. Brandon and Tre were very professional and friendly. Thank you.

Rating:

5.0

Staff was knowledgeable and extremely friendly. This location is very congested from road work and amount of customers and staff handles it well.

Rating:

2.0

The employee gave out incorrect information about the fees and the prices/cost that ended up costing me $60 more than I should've been charged

Rating:

3.0

Have more two-wheel dollys available to rent along with the trucks…

Rating:

1.0

Terrible. Said gas was on full tank, it was in a half but I still had to put in a full tank. And I definitely didn’t use all my mileage but no refund for unused mileage..

Rating:

5.0

Everything went great. Tre was excellent when I checked the truck back in.

Rating:

3.0

They claimed they “accidentally “ cut my lock off my unit. But I’m sure it was no mistake either they were coerced by a third party or they had their own suspicions on my unit. I was not greatly upset as to the fact I had nothing to hide except my 55 inch television fell over and got scratched which upset me, but I know they would have denied being responsible so I let it go. If they wanted to see inside they could have called me and I would have been happy to show them.

Rating:

2.0

It is kind of hard to get out of the parking lot, since it is in a busy section right at a red light. It is very easy to find and turning in the rental was super easy. They were friendly and helpful with what I needed. There were 2 downfalls: 1 is I reserved a 10' box, and they only had cargo vans. It worked, but it was not what was reserved. 2 I wanted to pick it up in Portland, TN but had to go to Hendersonville and that was more miles that I had to pay for.

Rating:

3.0

The trucks transmission would barely shift it was all scratched up n poorly maintained

Rating:

5.0

Stored my stuff for 3 months. Everything was the way I left it. Was happy with the service.

Rating:

1.0

Made a reservation for 815 foot box truck and appliance dolly in person. Upon arrival there were no 15 foot trucks and my appliance dolly was given to somebody else which was made in the reservation. They gave me a 20 foot truck and charged me the mileage of a 20 foot truck and had to go all the way to Home Depot to get an appliance dolly. U-Haul‘s appliance dolly is $10 a day and Home Depot is $25 a day. Was not compensated for the difference or the mileage of having to go to pick up the dolly from Home Depot. I have rented from this place for over 15 years. I would never go back to them or refer many people I have to them ever again. This place is all about the bottom line to make money and not about customer service. I own my own business and would not be in business if I did what they did to customers!!!

Rating:

3.0

Pull the truck up and have it ready rather than sending the customer all over the lot trying to find the truck.

Rating:

5.0

It was extremely expensive for a 4x8 trailer. I've been a loyal customer for years and I've never paid $290+ for a 1 day rental.

Rating:

5.0

Tre was extremely polite and professional and we need more people like hom

Rating:

1.0

The access to the storage was not accessible.

Rating:

3.0

My truck was parked a good ways from the building and the appliance dolly was not in the truck I had to drive to the bldg and load it my self. Customer service was lacking for sure

Rating:

5.0

Tre was awesome. Helped me out when I was in a hurry and was accommodating. Will be back!

Rating:

1.0

I was giving the wrong trailer. Wrong number I could have been in great trouble if i was stopped or in an accident. The trailer was missing the front metal chains. I realized it when i loaded the car on the trailer. Luckily i had a 4" yellow towing strap the i used as a safety strap in the front. Attendants need to pay more attention to what they are doing and checkout the equipment before handing them out to customers. No excuse for the front safety chain to be missing and more important handing out the wrong trailer. 1st time ever I've had so many issues. I lobe using U-Haul and will continue to use them, I'll just have to be more careful and inspect everything myself. My home base location in Miami is great. I have always had great service from them.

Rating:

5.0

I was a little worried about the lady who fell on the wet floor. The rug was on the wrong side of the door and there were no wet floor signs.

Rating:

5.0

The staff at the Hendersonville, TN UHaul location was excellent. Courteous and very helpful. I had some trouble loading my car on the car carrier and two staff members helped me. A young man named "Trey" checked me in when I returned the equipment. He was very professional and pleasant. Five stars to the staff!

Rating:

4.0

Your website isn’t clear that you don’t have normal indoor storage garages. I assumed i was moving into a standard garage inside the facility as i have at every other U-Haul storage, but come to find out these are like little closet spaces. That isn’t clear whatsoever on the website. I ended up needing to add an additional unit as the first unit was on a second floor with no elevator to move large or heavy items. This cost me time which wasn’t the worst, but also money. I could e better prepped had i known better about the facility layout. Besides that, the customer service was great and accommodating.

Rating:

5.0

Very nice service

Rating:

5.0

Thank you so much to Brandon and the crew. You guys are the best.

Rating:

4.0

I don’t like that the main glass to the storage area door closes at 7PM it’s an inconvenience it shoukd at least be open until 9 PM . Plus there is no door stop to keep the door open , so you have to try and use carts to hold the door open otherwise you have to keep swiping your card .

Rating:

5.0

Staff are always helpful at the Hendersonville TN location.

Rating:

5.0

Muy conforme con el servicio prestado.

Rating:

5.0

I love this uhaul, staff is great.

Rating:

5.0

Mr.Trey, also assisted me with moving out as well as the last gentlemen’s that finalize my move they were both great! Thank you for all you do

Rating:

5.0

Awesome experience from the beginning to the end everyone that was encountered was a phenomenal person of service. They took amazing care of us.

Rating:

5.0

A great helpful gentleman Dylan was so kind and respectful! Showed me how to use everything as I had never rented anywhere so he walked me thru the whole process .. a good empmoyee

Rating:

3.0

Employees are awesome but... Storage units elevator is awful. Hall lights turn off way to soon. Not enough carts on weekends. Parking lot jammed with no room for customers. Storage unit customers who hire moving Co's monopolize the elevator & take all carts, no allowing others to use. Moving co's employees intimidate customers and are quite rude. Mgmt must address this!

Rating:

4.0

It was touch and go there for a minute with the tornado damage which is no ones fault! But the rebuild process was a little slow and it was pretty inconvenient for a while with a down elevator and no other options to get to the 3rd floor. Im sure its more of a logistics problem than anything but it would be so nice to have a regular elevator as opposed to just the freight elevator. Not everyone is considerate enough to close the gates when they use it so others can get out/in. This is not why I left, I am simply moving out of state now. I am extremely happy with the value and service I recieve from this locations team always. Cheers!

Rating:

2.0

Most of the staff were very nice and helpful. That's the end of anything good. My disappointment comes in the fact that the units are NOT climate controlled, due to the tornado, I assume. Yet they are still advertised as such and charged accordingly. My sister has a unit elsewhere that costs way less and is 10 times nicer - clean, climate controlled, twice the height in the unit, so that you're not constantly hitting your head on the sprinklers. All my boxes and couch got damp and stinky in just 2 months. I hope my couch isn't ruined. So disappointing that I wasn't told upfront about the lack of climate control, as it's too late once you move across the country and have people there waiting to help you unload. It's just deceitful. And to charge $175/mo. for it is ridiculous. I will not do business with U-Haul again because of this blatant deception.

Rating:

5.0

Heidi was absolutely fantastic and really helpful. She went above and beyond to make sure I was taken care of. Please give this woman a raise or promotion!

Rating:

5.0

Very helpful and friendly

Rating:

4.0

Move into storage went smooth! Staff was very helpful! I believe the associate's name was Haley? (Her name started with an H). She was most helpful!! Thank you - DB

Rating:

3.0

We got the storage unit to help us prepare to move from an hour away. We have the code to access the unit after hours. It doesn't work. We called the after hours help number posted on the building but that guy doesn't work there anymore. We tried the 800# but it was all about truck rentals. I used the live chat and was told they were sorry but there was nothing that they could do to help us. We lucked out that someone was knew someone who worked there driving past saw us and stopped to check on us. They got us in touch with an employee who was very wonderful and was able to help us get into our unit.

Rating:

2.0

The staff were very nice. The unit was the width and length that we expected; however, there was no ceiling height. It was literally above my head, so everyone kept hitting their head on the large sprinkler hanging down right at the middle of the front of the unit. The door didn't line up with the framing to be able to put the lock on and it was made out of plywood. Due to the lack of room because of limited ceiling height, we ended up having to take a good portion of my things to my sister's unit in Murfreesboro, which have us almost twice the space due to the ceiling height.

Rating:

1.0

I was not given the correct units, U-Haul customer service refused to help me until the next day, I was forced to repack my truck and leave, I was forced to move the following day with less help and in the rain, I sprained an ankle losing my footing on the wet ramp, I missed work due to having to move the following day Saturday instead of Friday so I lost money. I would like to be refunded the money from my rental. Rental and mileage. Absolutely unacceptable customer service. The only thing that will fix this is a full refund.

Rating:

5.0

Your employees were incredibly helpful and kind while trying to coordinate my daughter’s move from out of state.

Rating:

4.0

I have had a storage unit at the facility for over 20 years. For some reason I was moved out of my unit. I called and was guaranteed that my stuff was put back and all was well.

Rating:

4.0

Don’t like not having 24/7 access

Rating:

1.0

The only reason I’m getting this survey is because my account was closed without my permission because Ray Ray at Hendersonville U-Haul thought by storage facility had been hit by tornado and my items had been discarded, but after closely checking, he realized that he made a huge mistake. If he hadn’t been so lazy and incompetent before calling me and sending me into an emotional roller coaster telling me that my antique heirlooms that I’m saving for my grandchildren, were discarded, then maybe we wouldn’t be filling out this survey now.

Rating:

4.0

24 access is needed for storage occupants

Rating:

5.0

Everyone was helpful and very clear of the move in instructions. Everyone had a positive attitude and the vibe and atmosphere and environment was EVERYTHING! Great job Uhual in Hendersonville at 208 West Main.

Rating:

5.0

Great service

Rating:

4.0

This feedback is more about customers who DON'T READ instructions on the freight elevator. Some customers may not shut the exterior & interior doors of the freight elevator stranding other people. We got stuck almost 45 minutes waiting. We finally reached the staff & THEY were able to help us out by running up the stairs & properly shutting the elevator for us. Also, the Staff were SUPER helpful clearing a spot for our long trailer to unload. HIGHLY recommend this U-Haul.

Rating:

1.0

Received truck late. Was scheduled for 11:15 for Hendersonville, TN but was changed Madisonville, TN for 11:15, but the storage unit I was loading out of was Hendersonville. I accepted the 1:30 PM at Hendersonville; however, the truck didn’t show until after 2:05 PM. The elevator delays the rest of the day were time consuming and a large constraint to load the truck by myself. Thank goodness I didn’t hire loading help since the elevator delays meant the helpers would have been standing around for over an hour. I ended up finish loading, but it was after 7:00 PM and I still needed to connect the transporter that no one showed me which one to connect so I stayed the night costing more money and time. The next morning I came back and checked out of 2098 and picked up the transporter. One of the Associates helped me hook up the hitch; however, the other said I would have to pay an additional $20 fee to load my vehicle onto the transporter. I said forget that and I did it myself, ask a gentleman that was loading his truck to help guide me on the ramp. I made all the connections myself.

Rating:

4.0

Needs more and closer in other towns

Rating:

4.0

Wish it was 24/7 for existing customers with units.

Rating:

5.0

We are beyond pleased with the service we received at the W. Main St, Hendersonville TN location. Every staff member were welcoming! You seldom see that these days. The facility was well kept!

Rating:

5.0

The staff that helped us at this location were fantastic.

Rating:

5.0

The staff at W.Main St in Hendersonville TN were excellent! It was great to walk in to a business where everyone was cheerful and willing to help! It made the day even better!!

Rating:

5.0

I appreciate RayRay and his team who were friendly and helpful throughout the 2 years I rented a unit. They are professionals. They were able to help me every step of the way. I sometimes bothered them with silly questions and they were kind enough to smile and help me out. Always friendly and I appreciate that more than I can say. Thanks very much to everyone!

Rating:

4.0

!!! I cut my foot pretty badly on the remains of a metal sign post in front of the parking spot closest to the storage unit doors. Bad enough to require a trip to a doctor. Please fully cut that down or cover it with concrete or something to prevent other people from suffering the same fate !!! Other than that everything was ok. Moving sucks so it's hard to gush about a great experience, but all the staff were friendly and helpful, the resources like free carts and the free box stack made a huge difference, and the place was clean and felt safe for moving late at night to avoid the summer heat.

Rating:

5.0

I have not stored all my belongings in my storage yet. I will be doing that this week as I move out of my apartment. I am hoping all my furniture and washer and dryer will fit or I will have to rent another storage unit. The unit I rent doesn’t look like it will hold everything but maybe it will.

Rating:

4.0

The overall facility was nice but an employee being stuck in an elevator with no response to the help/call button was of grave concern. Took the fire department to get her out.

Rating:

4.0

Getting to expensive

Rating:

5.0

Everything looked fine thanks for your service.

Rating:

5.0

Friendly and helpful staff

Rating:

5.0

Employees were very friendly and helpful

Rating:

4.0

Needs more lighting in the units, we could hardly see and it was daylight

Rating:

5.0

Justin made the process easy and the other staff members assisted me when I needed them. I would definitely recommend UHaul storage to anyone in the community.

Rating:

3.0

Freight elevator very heavy doors hard to open. No air conditioning in building.

Rating:

3.0

Would like climate control and in-unit lighting

Rating:

5.0

I am completely impressed with the customer service. All questions have been answered and U-Haul has thought of everything. I will definitely use U-Haul again and will recommend to my family and friends. The staff are welcoming and friendly. A+ all around

Rating:

5.0

The crew at this location was awesome. I would definitely recommend them to my family and friends!

Rating:

4.0

The staff was great!

Rating:

4.0

I did not appreciate the change to charge if a customer called in to make a payment on the rental unit

Rating:

1.0

Ray the manager was HORRIBLE. He has no people skills and refused to research what I told him happened & instead said I owed him money when I only had the storage space for 2 weeks on what was supposed to be my 1 free month. It’s not cool having the manager basically infer you’re telling a lie & being told file a action report which I did & he had to eat crow bc I was correct. The storage space hinge was broken when I went to put lock on and lock wouldn’t go on bc of door hinge so I asked U-Haul worker to uncheck me out of the system & he agreed. I found out 3/03/22 he had not checked me out and a 3nd U-Haul worker said he’d fix it in the computer with the correct move in date which I found out wasn’t corrected when Ray called me back claiming I owed money. I checked out early & will NEVER use U-Haul again I’m any capacity bc of the horrible way they treated me. Oh and his workers hung up on me when they called me and I asked the to wait a simple minute and when called out on it in person he said that was him but didn’t even apologize. Run - don’t think of using U-Haul storage in Hendersonville TN.

Rating:

3.0

The freight elevator to gain access to your storage is horrible and very heavy for a senior. Plus I had to wait over 10 minutes for the person who took it up to let me use it. They kept it to load there stuff from their storage. Bad system. Because of that I would not recommend this facility

Rating:

1.0

I have tried repeatedly to have someone return my calls to no avail. The debt card on file was compromised and I ask for Ty Mc Connell to call me back and it never happened. He doesn't work there nor does Anthony. I called Ray Ray and left a message because because he is never available and failed to call me back to resolve. I have been going through chemo and radiation as well as two surgeries only to discover that I had three home evasion. I will provide documentation if needed . I am a 100% disabled Vietnam Veteran female and widow of same. We were both injured severely which resulted in his death and my illness. A majority of the items in storage are property of Aaron's rental and if sold, will be considered theft and result in a hosts of problems for U-Haul. I need to get my medical equipment, documents and keepsakes out as soon as I am able to travel, with assistance, of course. Adult Protective Services and my caretakers are urging me to reach out to the press. I would like a last opportunity to resolve this matter with U -Haul. I appreciate your response and expect an immediate response. Sincerely, Ronne Kay Johnstone, P.h.D.

Rating:

2.0

The fact that the facility only has one elevator is really inconvenient. People would leave the elevator open on a higher floor and you couldn’t even get to your unit. They need to have stairs within the facility. Also, we were never taught or shown how to use the elevator and although we figured it out on our own, we did have it malfunction on the day we moved out, which was really scary. The staff there has a few, at best, “nice” workers but for the most part, they are lazy and never want to answer questions or help you. Someone should be by the elevator helping people with it if it’s held up on a different floor and they should really be paying attention to the cameras for when something does go wrong. I would never recommend this facility to anyone due to only have one elevator and no stairs.

Rating:

5.0

Very respectful and informative and friendly

Rating:

5.0

Helped me get the contact information for my tv damage claim

Rating:

5.0

Love this facility with equipment t carry furniture on. Makes moving easier

Rating:

5.0

The only issue is that there is no way out of someone leaves the elevator door open on the ground floor and someone is up a floor or two. I got stuck on floor 2 for about 40 minutes with no cell service and no way out.

Rating:

5.0

I really happy to know that not only can you rent a truck but also rent a storage room it was great the guys were fast great customer service , really sweet thank you

Rating:

5.0

Staff was very helpful and kind when we picked up and dropped off.

Rating:

5.0

The storage unit was very clean and ready to move my things in. The staff was helpful and friendly. I have used Uhaul for storage and moving for many years and I will continue.

Rating:

5.0

Best facility we’ve dealt with. Staff is excellent. Fast and efficient, friendly, outgoing. Equipment well maintained. Storage area clean.

Rating:

5.0

Both Dylan from the Bowling Green location and Andrew from the Hendersonville location we’re friendly and helpful. I’ll be using Uhaul for all moving and storage needs. Thank you!

Rating:

2.0

the locks on call the storage doors were broke, you put your lock on and u could still slide the bolt and open the roll up door it was that way on over 90 % of the units. it took the owner almost six months to have them fixed and that was because we complained.

Rating:

4.0

Staff is always friendly and helpful.

Rating:

3.0

My storage has a smell to it.

Rating:

5.0

From check in to getting an extra storage facility, this location one of the best I have dealt with over the past 30 years. Personnel were great and extremely efficient and friendly. Very pleased we chose this location.

Rating:

5.0

Never an issue, All staff friendly, courteous, it's about the Customer....

Rating:

4.0

your person (1-800 number) said that the storage area is within 3 miles radius from our lodging (Old Hickory), it is actually 11 miles on the country roads (25 minutes drive).

Rating:

5.0

Ty who is the manager was always very helpful, and took care of any problems.

Rating:

5.0

I appreciated the free month of storage included with my trailer rental. It gave me a month to organize and sort through storage items following my move.

Rating:

2.0

The doors to the facility was open 80% of the time people just walking in and out of the facility the freight elevator broke down took them six weeks to get it repaired doing this time I was not able to move anyting from my storage or taking anything to my storage they propped open the emergency doors on the outside steps allowing anyone to enter the facility the staff was very unfriendly and none helpful.

Rating:

5.0

The staff and particularly management were understanding, helpful and very kind as I got behind on payments due to lack of income as a result of COVID during this past year. Management offered solutions to late payments and even non- payments without incurring late fees and even accepted partial payments in order to allow me to get caught up. If I were to have any negative comment at all it would be because of the wait time when calling to speak with an associate... However this is completely understandable with a smaller staff due to COVID. Even the answering service staff were friendly and helpful when I had to leave a message for an associate to call me back. In that event I always received a call back from a Uhaul associate in a timely manner with details of my call. My overall experience during this difficult time over the past year is excellent. I was able to retrieve all the possessions I had in storage. Thank you folks... B. Wilson

Rating:

5.0

I had the Best experience renting a truck and a unit!

Rating:

4.0

I would like to have had the last month pro rated and had some money returned since I did not use the unit for the whole month. Also an additional charge for 24 hr access seems silly

Rating:

4.0

The young gentleman that are at the front of the facility or not the greatest when it comes to customer service. Very dull not engaging. It’s very apparent they are not happy there. The other thing I would like to comment on is the bathroom facility that area needs some work Sink is coming off the wall and the soap that is available is limited. I know from owning my own business OSHA requirements and things like that this is not at all up to par. Huge liability with the sink and it doesn’t take much to install a sink soap dispenser. The lighting upstairs if you’re trying to empty your unit goes out a little too quickly maybe you can Extend the timer. Other than that your facility seems to be clean I would’ve liked to of known where the stairs were in case of fire never did find those just a safety precaution for new customers to maybe give them a tour of where the fire exit doors are. I wish you all success thank you so much for providing the storage for the year.

Rating:

3.0

We were sent an email that said if we paid in advance we would receive a free lock and not have to check in at the desk. There was no lock in the shed so we had to purchase a lock, which was not expected, and we were unable to get the door to shut as the metal piece was stuck and would not move. What appeared to be an easy move in process turned to be a fiasco. Not to mention that we paid and were billed a week in advance of when the unit was needed for the easy of move in and free lock and that did not happen. I even called to alert that the bill stated the move in day was listed as the day I paid, not the day I selected on the form, i was told it was not an issue, it was all set on their end, it clearly was not.

Rating:

4.0

I would recommend getting work orders complete when requested, sooner than later. I had to take a unit further away from elevator due to the door not lining up correctly to open and close the latch....easy fix.

Rating:

5.0

Very friendly staff at this location. I would highly recommend using this facility

Rating:

1.0

I was charged $20 for not returning 3 moving blankets. Sad. And to make matters worse, I was charged an additional day for truck rental even though I had three more available days. Thankfully, the U-haul 800 number was able to credit the truck, however they could not address the blanket charge and advised me to contact the local store. But when I call the local store, the call rolls back to 800 number. This is not exactly the way I would manage the local U-haul office. I might check the contract more carefully to make sure I don't over charge the customer, or maybe reach out to a lifetime customer about 3 misplaced blankets before charging the full amount. Instead, I have to spend time straightening out the silly mistakes and remove years of positive U-haul experiences.

Rating:

1.0

The staff must follow the lead of the manager by the name of Ty..who is the worst ever with customer service. They act as you owe them something for being there. HE ALSO HAS the PERSONALITY of a rock

Rating:

5.0

Great experience!

Rating:

5.0

I really appreciate the staff / manager Mr Ty..@ this location..he not out to get u,Ty.are very helpful!! Amen...thx's!!! This location are very up kept etc..

Rating:

5.0

The team was wonderful...

Rating:

5.0

The crew was great, everyone was very friendly and helpful.

Rating:

5.0

Fast service!

Rating:

5.0

Helpful

Rating:

5.0

Thx

Rating:

1.0

Very bad service at the desk. Only made the reservation to take advantage of my Uhaul first month free and was told No. I was told since the unit was their last 10x20 that the offer didn't matter.

Rating:

3.0

My experience with this storage unit was good except the fact that the elevator always had issues. However the staff was helpful and did their best to correct the situation.

Rating:

5.0

FRIENDLY SERVICE, VERY HELPFUL, PATIENT, OFFERED INFORMATION ON OTHER SERVICES AVAILABLE AND BEST ECONOMICAL OPTIONS. THESE ARE NOT SALESMAN, THEY ARE YOUR FRIENDS.

Rating:

1.0

Our service was really really bad should have been a one-day move it wind up getting into four and a half days so we had to get a motel room and stay the night in there so now I will send an email

Rating:

5.0

Forcing comments to submit this survey is irritating. The Hendersonville U-haul was exceptional. Corporate demanding written response is poor judgement.

Rating:

1.0

Employees was rude will never use uhual again

Rating:

1.0

Lacked customer service. On check out day finally got someone who was helpful and courteous.

Rating:

3.0

Unfortunately there is a lot of problems with the elevator. We were there for about 8 years with no issues until lately. We were actually trapped in the elevator for 15 minutes and could not get it

Rating:

5.0

I have stored my belongings at this location a number of times for the duration of five years. Everything is always top notch here.. Great job! Thank you.. ~Susa

Rating:

5.0

Thanks for your service. All went well.

Rating:

2.0

Staff went above and beyond, They were helpful, Informative, and personable. I would recommend the highly to anyone. Thanks Uhaul Staff West Main Hendersonville, TN

Rating:

1.0

I paid for UHAUL to receive shipments for me and they were left in the parking lot, in the rain, exposed for anyone to take if they wanted to. The elevator was always broken. The doors were not lock

Rating:

5.0

I have been Renting from the Hendersonville Tennessee location for several years on and off. Ty is the most amazing manager ever! He always made sure We were taken care of.

Rating:

5.0

Thank you for your service

Rating:

5.0

Was very pleased at the services.

Rating:

4.0

Very polite employees and helpful. Just a little busy and slow. Thanks

Rating:

2.0

I was quite disappointed to learn that you do not pro-rate and return balance of money paid when exiting rental space. I probably won't use Uhaul again for this reason.

Rating:

5.0

The staff was very helpful and efficient. I was checked in and out within 10 minutes each time.

Rating:

5.0

Everyone was very kind and did everything in their power to accommodate us!

Rating:

5.0

Staff was extremely accommodating and helpful. Very pleased with the U-Box rental, process, and service.

Rating:

5.0

very pleased with the prompt service

Rating:

5.0

Seriously the best U-Haul experience I have had! Everyone I spoke with was incredibly patient and helpful!!

Rating:

5.0

The staff was very friendly and easy to work with.

Rating:

5.0

Staff there was excellent, Ty’s a great help!

Rating:

4.0

I have ordered two more U-Boxes for delivery and will give final feedback after next delivery.

Rating:

5.0

I actually did not visit the facility but the total interaction with U Haul was wonderful. Friendly, efficient and easy to work with. Would definitely use them again.

Rating:

5.0

Heather was awesome

Rating:

5.0

Very professional and helped out with my move

Rating:

5.0

Brandi was great and a pleasure to work with. I would use again reccomend to others.

Rating:

5.0

Very frie, professional. Exceeded my expectations. Arrived on time and even accommodated me by picking up the 4 U-boxes a day early. Thanks!

Rating:

5.0

I did not attend the storage facility in Hendersonville. My 4-UBOXes were shipped there and they delivered to my house. Staff were easy to communicate with by phone. The unloading crew were Excellent

Rating:

5.0

we had U-Boxes delivered from this facility. They were timely, professional and accommodating.

Rating:

5.0

There were no problems encountered during my usage of a unit there and the staff were always helpful and courteous.

Rating:

1.0

Was on the 3rd floor and never had any air at all. Always was very hot. The fan was never fixed. My unit had 4 doors and always a problem with only one lock.

Rating:

5.0

Great experience with ubox

Rating:

5.0

The employee at this location was very helpful and knowledgeable. The boxes were delivered on the day and time she promised, and the customer service was excellent.

Rating:

4.0

Thank you!

Rating:

5.0

Everyone was so helpful wonderful customer service

Rating:

5.0

Our delivery driver was fantastic!

Rating:

4.0

Thanks

Rating:

3.0

Actually never saw the facility in person. The reason I am just giving a grade of average, is that the box sat in Hendersonville nearly a week before delivery! Not good. Could have done it sooner?

Rating:

5.0

Great work!

Rating:

5.0

perfect

Rating:

4.0

No problems moving in. But asking someone to call or come in every day in an order to reserve a 10x10 room is a bit much. Luckily, it worked out and we got a storage room after driving 11 hours.

Rating:

5.0

Storage facilities are excellent. Ubox is highly recommended. Great staff.

Rating:

1.0

I was contacted by a staff member about my UBox in the very beginning, but was not contacted again. I tried to call and the employee I was connected to was rude and I was put on long holds.

Rating:

5.0

U-Box was perfect for my moving needs!

Rating:

5.0

N/a

Rating:

4.0

I had to do several after hour accesses and sometimes had trouble getting my access card/code to work. The staff were always very helpful.

Rating:

1.0

I have been trying to get in touch with management for 3 days about being charged a wrongful storage fee ofnkver $400. I’m still waiting and nothing has been fixed. Worst customer service ever.

Rating:

5.0

Very friendly, professional, and accommodating staff and manager. Especially commendable during this busy season. Thanks!

Rating:

5.0

The TN staff was amazing!! Thankful for how they made sure my box was delivered and picked up.!!

Rating:

5.0

I had a great experience! They had trouble opening the ubox I used because the previous location drilled in the screws wrong, but the guys at the facility figured out the problem within minutes.

Rating:

5.0

Good people to work with and always friendly.

Rating:

4.0

Had a good experience with this facility and staff.