Very pleased.
Garrett R | Overall ExperienceSelf Storage Units in Hendersonville, TN, 37075
U-Haul Moving & Storage of Hendersonville
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Storage Customer Reviews
- 4.5 Average Customer Rating
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All the staff friendly and helpful.
JOHN O | Overall ExperienceFix the damned elevator! I had to pay extra for my movers to haul heavy objects up 3 flights of stairs. Also I was told that I could not unload my POD after move-in. Brodie was exceptionally nice and helpful. The second unit I rented will be cancelled as I am a 72 year old woman who had brain surgery last Ict. I am really tired if encountering people with no brains!!!!!
pamela a | First ImpressionsI was stuck upstairs for an hour, the office wouldn't answer the phone. They knew i was upstairs and they kept walking past the elevator knowing i need it to get down. I am battling cancer, i started having trouble breathing. I finally had to call 911 and the rescue department called uhaul told them to get me down. I am extremely angry..
Harry B | Overall ExperienceVery smooth move in !
Denise C | First ImpressionsI’ve never dealt with more inept or incompetent staff in my life. I will give the manager grace since he’s on vacation, but the present staff (Shelby & Aubrey) were beyond unprofessional. Despite warning Shelby that I was recording, he continued to call my son names such as “a fkn r*ta*d”. I also emailed the assistant store manager, Corey, but have not heard back from him, either. Corporate forwarded my complaint to DM Daniel Mercer, whom I left a voicemail with.
Jill R | Overall ExperienceHere’s a polished, professional, and genuinely appreciative message you can send to U‑Haul. It highlights the quality of their service and gives Brandon the kind of recognition that stands out in a review. I wanted to take a moment to share how impressed I was with the service I received at your location. From start to finish, everything was handled with professionalism, clarity and genuine care. Brandon, the manager, went above and beyond to assist me with my situation. He was patient, knowledgeable and made sure I fully understood every step of the process. His leadership and customer‑first attitude made the entire experience smooth and stress‑free. It’s rare to find someone who not only solves the problem but does it with such a positive and helpful attitude. Because of Brandon and the overall quality of service, I will absolutely continue choosing U‑Haul and recommending this location to others. Excellent job all around.
kwame R | Overall ExperienceGreat experience! SUPER Clean Storage Facility Very thankful for carts, ect. to assist in moving in. Checking the truck back in after use was very easy. Having a free month of storage for a one way trip was a surprise blessing! Thank You UHaul!
KIMBERLY L | First ImpressionsI did wish that the moving carts for loading in to the unit were larger. I could barely get chairs to stand up on them as the carts are narrow. Other than that, everything was great.
Bruce R | Overall ExperienceI was with the facility over four years and their service was excellent. I felt confident that the things were in a safe and secure place.
Marilyn W | Overall ExperienceThey've made everything easy from start. The staff is so accommodating and pleasant, they always ask how they can help and make sure I have anything I might need. They're amazing!
KELLY D | First ImpressionsI commented to the staff yesterday both at pickup and drop off, how helpful and kind the staff was. They helped me sort thru the options of both a truck rental and storage unit. The team i encountered were competent, friendly, and made it a great experience. Such attributes in the service industry are rare these days. Your team exceeded any expectations I had walking into your Hendersonville location yesterday. Thank you!
CHARLES H | First ImpressionsThere needs to be another elevator for clients to use. Also, teach the new clients the elevator rules.
KARL B | Overall ExperienceI was charged $100 for 2 mattresses that we left in the "take or leave" area and was informed they dont take mattresses and I would need to pay a dumpster fee. When I came back about a week later there were numerous mattresses (some badly stained and disgusting) but one of our mattresses was still there.
Krystle V | Overall Experience