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CHRISTOPHER M | First ImpressionsSelf Storage Units in Hendersonville, TN, 37075
U-Haul Moving & Storage of Hendersonville
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What Is Online Move-In / Rent Now?
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U-Haul Moving & Storage of Rivergate
1515 Gallatin Pike N, Madison, TN 37115 View Available Units4.8 miles from this location -
U-Haul Storage of Rivergate
1476 Gallatin Pike N, Madison, TN 37115 View Available Units4.9 miles from this location -
U-Haul Moving & Storage at Mt Juliet
14535 Lebanon Rd, Old Hickory, TN 37138 View Available Units6.6 miles from this location -
U-Haul Moving & Storage of Madison
121 Moving Center Ct, Madison, TN 37115 View Available Units6.7 miles from this location
Storage Customer Reviews
- 4.0 Average Customer Rating
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Employees are awesome but... Storage units elevator is awful. Hall lights turn off way to soon. Not enough carts on weekends. Parking lot jammed with no room for customers. Storage unit customers who hire moving Co's monopolize the elevator & take all carts, no allowing others to use. Moving co's employees intimidate customers and are quite rude. Mgmt must address this!
Steve N | Overall ExperienceIt was touch and go there for a minute with the tornado damage which is no ones fault! But the rebuild process was a little slow and it was pretty inconvenient for a while with a down elevator and no other options to get to the 3rd floor. Im sure its more of a logistics problem than anything but it would be so nice to have a regular elevator as opposed to just the freight elevator. Not everyone is considerate enough to close the gates when they use it so others can get out/in. This is not why I left, I am simply moving out of state now. I am extremely happy with the value and service I recieve from this locations team always. Cheers!
AMANDA A | Overall ExperienceMost of the staff were very nice and helpful. That's the end of anything good. My disappointment comes in the fact that the units are NOT climate controlled, due to the tornado, I assume. Yet they are still advertised as such and charged accordingly. My sister has a unit elsewhere that costs way less and is 10 times nicer - clean, climate controlled, twice the height in the unit, so that you're not constantly hitting your head on the sprinklers. All my boxes and couch got damp and stinky in just 2 months. I hope my couch isn't ruined. So disappointing that I wasn't told upfront about the lack of climate control, as it's too late once you move across the country and have people there waiting to help you unload. It's just deceitful. And to charge $175/mo. for it is ridiculous. I will not do business with U-Haul again because of this blatant deception.
Sheri R | Overall ExperienceHeidi was absolutely fantastic and really helpful. She went above and beyond to make sure I was taken care of. Please give this woman a raise or promotion!
Brittney m | Overall ExperienceVery helpful and friendly
Michael B | First ImpressionsMove into storage went smooth! Staff was very helpful! I believe the associate's name was Haley? (Her name started with an H). She was most helpful!! Thank you - DB
David B | First ImpressionsWe got the storage unit to help us prepare to move from an hour away. We have the code to access the unit after hours. It doesn't work. We called the after hours help number posted on the building but that guy doesn't work there anymore. We tried the 800# but it was all about truck rentals. I used the live chat and was told they were sorry but there was nothing that they could do to help us. We lucked out that someone was knew someone who worked there driving past saw us and stopped to check on us. They got us in touch with an employee who was very wonderful and was able to help us get into our unit.
Mary W | Online Move InThe staff were very nice. The unit was the width and length that we expected; however, there was no ceiling height. It was literally above my head, so everyone kept hitting their head on the large sprinkler hanging down right at the middle of the front of the unit. The door didn't line up with the framing to be able to put the lock on and it was made out of plywood. Due to the lack of room because of limited ceiling height, we ended up having to take a good portion of my things to my sister's unit in Murfreesboro, which have us almost twice the space due to the ceiling height.
Sheri R | First ImpressionsI was not given the correct units, U-Haul customer service refused to help me until the next day, I was forced to repack my truck and leave, I was forced to move the following day with less help and in the rain, I sprained an ankle losing my footing on the wet ramp, I missed work due to having to move the following day Saturday instead of Friday so I lost money. I would like to be refunded the money from my rental. Rental and mileage. Absolutely unacceptable customer service. The only thing that will fix this is a full refund.
Shelby P | Online Move InYour employees were incredibly helpful and kind while trying to coordinate my daughter’s move from out of state.
Jackie H | Online Move InI have had a storage unit at the facility for over 20 years. For some reason I was moved out of my unit. I called and was guaranteed that my stuff was put back and all was well.
Mary M | First ImpressionsDon’t like not having 24/7 access
Theresa M | Overall ExperienceThe only reason I’m getting this survey is because my account was closed without my permission because Ray Ray at Hendersonville U-Haul thought by storage facility had been hit by tornado and my items had been discarded, but after closely checking, he realized that he made a huge mistake. If he hadn’t been so lazy and incompetent before calling me and sending me into an emotional roller coaster telling me that my antique heirlooms that I’m saving for my grandchildren, were discarded, then maybe we wouldn’t be filling out this survey now.
Dana H | First Impressions24 access is needed for storage occupants
Theresa M | First ImpressionsEveryone was helpful and very clear of the move in instructions. Everyone had a positive attitude and the vibe and atmosphere and environment was EVERYTHING! Great job Uhual in Hendersonville at 208 West Main.
Mikisha H | Online Move In