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Bridget SCustomer Reviews for U-Haul Moving & Storage of Heritage Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I think I only needed 1 container because both containers were only half full. Also containers ship a day before contract stated, therefore some of my items was left in SC. 🙁
Theresa MSuper friendly staff. In and out in no time. They really took care of me and I appreciate it.
ARTHUR OAll personnel were professional and super helpful.
Leslie D | First ImpressionsTook about 45 minutes to get hooked up and leave. But was the 3rd location i was sent to too get the trailer.
WILLIAM BWorked with the manager to get our storage unit, service was phenomenal! Facility was extremely clean, plenty of carts, and easy to work with in all areas!
PATRICK M | Overall ExperienceThe first trailer they provided was so unsafe! I drove 3 miles before I had to return it for unsafe reasons. The tires were egg shaped! It also looked like someone used it in a demolition derby
ROBERT MFast, Friendly and affordable service. Great overall experience
CHARLIE WExcellent customer service
ADAM MOnly two staff working. Long line
Kristen SFriendly and helped us figure out the best option for us
HERBERT CGood service. Clean equipment. Easy rental.
Frederick BBest UHaul and storage I have ever had.
CHRISTOPHER B | First ImpressionsCustomer service was great Some problems with the computer system, but that wasn’t their fault
GREGORY CNothing at all. Excellent delivery and customer service.
Bobby HFloors had water on from roof leaks
Edward BFriendy knowledgeable staff.
JOHN SPlenty of inventory on site
MARTIN SQuinton was very nice and helpful and made things very easy for us which we appreciate.
LAURIE S | First ImpressionsFor the customer service part have a rude young lady with no teeth that does not know how to talk with people. She get upset if you ask a question and very rude . when I call back, she hung up the phone on me and this is the Simpsonville fountain area.
CHASTITY TWe have used this location many times for renting moving trucks and various types of trailers. Always a smooth rental experience. This present rental took longer to complete because there was only one person helping customers.
JAMES BConvenient location,, plenty of choices & inventory of trucks & helpful customer service
EDWARD BVery helpful with attaching trailer and getting road ready
ARA MTake trash trucks off the street
LARRY CThe process for renting a trailer seemed unnecessarily long. But the staff was friendly and knowledgeable. Also the website said I would be able to use cash for payment and deposit but I could not for either.
JASON BStraight to the point customer service but attentive.
DAVID NVery responsive team checking in and out.
MICHAEL MOnly issue was that when I arrived home to load the trailer I found a dolly and multiple moving blankets inside. I didn't have time to return them at that time. I left them in my garage and when I returned home I took them back to the U-Haul where I rented thevtrsiler.
John SI checked in on line thinking it would be a quick process. 30 minutes waiting in line and very slow employees. They need to speed up the process.
JODY AEasy in and out
VANESSA DVery nice employees!
LISA POnly location I frequent. I’ve rented different trailers and a truck 4-5 times in the last 3 years. Always a great experience!
MICHAEL GFloor in the unit didn’t appear to be super clean but over all it is a nice facility and met our needs perfectly
Raymond B | First ImpressionsBetter signage showing where customer entrance is located. Also, when helping customer don't be texting on your phone ! I found this to be very disrespectful.
RODNEY PI ordered hand truck and a place this large had none. They gave me an old beat up almost non functional appliance dolly and still charged me for this dolly. I also NEVER received my final invoice. I used less miles then projected and did not get the email with the final payment. For a facility this large, it was really disappointing
DAVID SPoor overall experience with U-Haul this time. Not this location. Just overall with U-Haul
Lisa HVery friendly staff. Fast and easy pick up of the trailer. Even easier return. Would use them for any of my moves. Thank you U-Haul!
JEFFREY DClose out invoice after return of vehicle.
BRUCE HThe staff has refused to receive or check back in the trailer by all indications from corporate or local employees, verbatim. I have pictures of the trailer on the ground at the store, and if I will proceed with criminal charges of fraud.
JARROD CI can say from start to finish yall did a fabulous job. Thank you so very much.
Diane CVery professional and kind
FELICIA F | First ImpressionsBest experience with Uhaul ever. Thanks to your great staff in Simpsonville
JENNY MWhen my wife and I walked in, there were four or five customers in the lobby. When Joey walked in, he took over all three computer stations getting everybody checked in and reading contracts and getting signatures from everyone. Initially, we were there just to rent a trailer for the day to move to a different storage unit but after seeing how Joey worked, we decided to get a storage unit at U-Haul. I could tell Joey is a good multitasker and works very hard. As a warehouse manager for an automotive parts wholesaler I could use 3 or 4 Joey’s in my warehouse.
Hannah R | First ImpressionsThe police stopped me while I was on my way to drop the truck around 8:45 PM, the tail lights are not working. Break lights are not working
JEAN TThe staff was knowledgeable and courteous
MARK RI was suppose to be charged 19.99 a day not 99.99 a day
BRANDON POnly complaint - was quoted a price for 3 days and then told $40/day after.
HERBERT CI feel terrible for not remembering the gentleman’s name, but the older gentleman that works the counter and was there this past Saturday, February eighth, deserves a raise. He’s very polite, efficient, and just overall a great employee!
Jackie C | Overall ExperienceAll good
Mike SThe manager was helpful but one of the associate was not
Michael A | First ImpressionsThe clerk was very nice and helpful.
CHRISTINE PI placed an online reservation and when my husband arrived he was told that he needed a major credit card. I have pictures of the reservation that says that a debit card is an acceptable form of payment but they would not honor it. This costed us valuable time.
KELVIN BThe vehicle was clean, but the brakes didn’t work very well and in the vehicle felt like it was dragging like having a hard time moving
LISA SGreat job, Mike!! You guys exceeded my expectations!!
Jeff V | Overall ExperienceConvenient, clean storage facility
ANDREW B | Overall ExperienceMile Miller & his staff go out of their way to provide exceptional customer service. This is one of the most professional Uhaul locations I've visited in the country.
DAMON S | Overall ExperienceHaving to take everything from the ramp down the hall to the unit was new, and a pain. But the carts were right there and helped.
James M | Overall ExperienceLot of construction going on, but all in all a great experience
Dezso V | Overall ExperienceWe had to make some last-minute arrangements due to a failure of one of your competitors. Your staff was helpful and efficient.
DAVID W | First ImpressionsEverything was great moving my stuff from the U-Pod to the storage unit. However, I was disappointed that I wasn't able to have my U-Pod rent prorated since I had just paid the rent for it and had to pay the full amount for the storage unit the day I moved in.
Yvette F | First ImpressionsEven though the facility was under construction during our use it was well organized and clean compared to most site undergoing renovations. Good job U-Haul!
Samuel Q | Overall Experiencewent as smooth as I could hope for
tony c | First ImpressionsHad some back and forth about my free month promo they gave me with my truck rental. They charged me for the first month…and when I called the CS rep tried to tell me I didnt get that promo, but the store had put in for the credit. So they did do a credit and I am still waiting for that credit to apply. If it comes thru Id give them a four overall. The check in process is VERY LONG AND TEDIOUS… so maybe if they can make it a faster less aggravating process to get checked in, it could be a five. And make sure not to let new employees charge people if they are supposed to have a promo applied.
Jenni H | First ImpressionsI was not given correct information about not having access until 10pm which is stated on the paperwork I was given . I returned with a full truck of stuff and movers the same day at 5:15 and could not get access because they are “under construction “ and the office had closed. I asked if management could be contacted since they had just closed to allow me access to at least unpack truck . I was told no. When I spoke to another customer service rep that was super pleasant and helpful she did help me switch my reservation to another location where I could do online check in and go then and unload truck . During that I lost my free first month since it had been used on this location. I have called to speak with management to rectify the situation since I know have a storage building at two locations but have not been contacted or no solution to the situation Having to use the other location also increased the mileage I had to use on rental truck which was also rented through this location by almost 30 miles which was also more money out of my pocket as well as inconvenience.
GABRIELLE S | First ImpressionsThe location is under construction. This is why the facility is messy and dirty. In a short time the facility will be real nice.
AARON S | First ImpressionsShould have 24hr access, and the whole need an app, is frustrating. Not sure why I couldn't just do it on the phone
BRANDON K | First ImpressionsI've had a positive experience with everyone I've encountered so far at Uhaul. Each of three have gone above and beyond to ensure the best customer service. I especially want to thank Emily- she's been so patient with all of my questions each of the times I've been in.
ALEESHA W | First ImpressionsUpon arrival, I called the office to figure out where I could go to unload my trailer. The facility didn’t have enough signage for me to know where to go hence my call. I was on hold for 17 minutes before hanging up and deciding to walk into the building to find help. There was another customer inside who said they walked around and didn’t find any employees to assist her. Eventually an employee walked over to ask us how he could help. He asked if I was dropping off the 6x12 trailer and I said “yes, but I need to move my stuff into a storage unit first” to which he replied “f*ck I really needed that trailer now but that’s ok” then proceeded to help the lady with her truck rental. I overheard that he didn’t have a truck available for her at the moment. Then another employee walked up and assisted with my storage unit check in and everything went smoothly from that point forward. Once the trailer was empty, I returned it to the first employee and left the location. The second guy was nicer than the first one but still overall a pretty stressful experience. I would recommend this location hire more employees to handle phone calls and walk ins. Also, make sure there’s one person at the desk at all times.
MARY M | First ImpressionsJ.R. is wonderful as are all the guys there. I truly could not have had a better experience with this move. Thanks to them! I will be using again in the near future to move from my storage units to my new home in Seneca.
Lysa G | First ImpressionsEven though the facility is under construction everyone (staff and construction crew) was very nice and professional, easy to book and move in, they took the extra time to explain the future of the site and the vision of the new technology being used for the final project. The best experience in 15 years I’ve have had when renting a storage unit.
WILLIAM H | First ImpressionsTwo employees at check-in were super helpful and polite.
MALCOLM J | First ImpressionsI also rented a truck. Employee Mike, didn't catch his last name, was very knowledgeable and helpful for both services. Highly recommend.
Derek P | First ImpressionsStill under construction, so I will reserve comments until they are finished.
Dezso V | First ImpressionsGreat service at U-Haul
COLBY D | First Impressions