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Timothy Wooten | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Heritage Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful with setting up the trailer for me.
John McNamaraRented a covered trailer. I checked the tires for issues and found screws in the first two trailers I was offered . Staff was very apologetic and helpful but I left feeling that they should have caught the issues before I did.
Kely DavisI wish U-Haul would email the customer a returned equipment confirmation e-mail.
Richard AinsworthWhen I got there there was no electricity. They were using their phone to work. They couldn’t find my reservation. Instead of my name they had a Paul Long as the person who made the reservation at 4:30pm. They said they did a new reservation. In the middle the electricity came back. I paid and left. I returned the equipment an hour ahead of time. I never received any information about the reservation or the receipt of the transaction. Then on march 20 I received a call from my back saying there is fraud. I check and there are 8 debits in my account for more than $100 . Obviously you either have a hacker or a thief having access to you website
antonia sotoNothing
margaret raineyThe gentleman that I interacted with was very kind and helpful.
Kristen WilsonAwesome customer service!
alix prichettCustomer service was so professional and helpful I really like the experience and truck was clean and really helped me through the day.
Gasser SarhanEvery contact we had with U-Haul was excellent. Helpful, courteous, knowledgeable about our specific order.
lynn baldwinCustomer service was impeccable
Kate JohnsonThank you
Jorge SilvaAustin, at the Simpsonville location, was a great help to me. Both going and coming from my destination. Thank you, Austin!!!!!
Susan MyersTruck absolutely needs new breaks, need happier employees.
Judy WrightMade sure my issues were rectified before I left were very pleasant and extremely knowledgeable. I highly recommend this location.
Amy PuccioGreat service. Quick and equipment in good shape.
Sofia AlvarezNo ink in the printer so no receipt or printed instructions. Did not have the dolly we rented.
David ParsonsThe truck leaked like crazy in the rain. All of my belongings were soaked, luckily it didn’t end up ruining any sensitive electronics, but it destroyed a box full of books and some photos, etc. upholstered furniture got soaked.
Justin SteubeNothing. Smooth experience
Robert McConnellExcellent team working at the location. Quick and efficient.
DONALD PAULEYThis location is under construction. No #’s on the storage doors. My first month is free because I just rented a truck. I don’t think I was given the proper size unit which means after my first free month I will be paying almost double what I was quoted. This is just aggravating because I will now have to move my belongings again before the month is up.
Joan AsherNothing noted.
David Rumensthe staff were great
Michael RiddleLove this location!! Staff is great and very helpful!!
Teresa FoxActually have the truck pulled out and waiting so i dont have to circle the building at 7am looking at every parked truck's number. Also, if they aren't going to come out and take the truck, take down the signs that say wait in the equipment. I waited around until i gave up and came in and they were both just sitting around
James OstranderOver all a great experience, the staff was very nice and fast. Will most definitely recommend to others.
Diana GeilingPerfect rental experience. All employees I dealt with presented themselves with great professionalism and courtesy. I will only rent from and store at this location and only recommend them. They treated me like a member of the family. As a 74 year old Disabled Vietnam Veteran I really appreciate that type of customer care.
Richard ThompsonNo improvements needed. Staff was friendly, helpful and made the process quick and easy! I highly recommend this location.
alix prichettThe staff was very polite and helpful. No problems whatsoever with equipment. However, the parking lot entrance really needs some work done
Valeria Colemanthere was no free mileage, 3 types of insurance none was explained, roadside should have included, if you accidently locked keys in truck. The closes Uhaul come out to unlock, not have to call someone else. Truck came in we waited 15 minutes for it to come in. Then they blew the back out, looked over and released to us. If they didn't have one available, could have rented another close to size that was checked over properly. Other companies offer free mileage, one way these days. With a 10 to 30% discount. Never used uhaul, a Penske person or Rdyer has better offers
Terry CharlesNo recommendations at this time.
ANTHONY LUCASExcellent service! We will be back.
RICHARD OLSENBe sure to check cloth upholstery seats in the cargo van rentals. They should be vacuumed thoroughly before renting if needed. The passenger seat in my rental was covered in pet hair.
DARRELL HERBERTGreat service at U-Haul
COLBY DICKINSON | First ImpressionsI think when a customer makes a reservation the truck and any equipment should be pulled to the front and ready to go when the customer arrives. I had to drive around and get the truck from close to the last parking spot on the back of the lot. I then had to stop by the front and pick up the hand trucks and put them in the truck. All of that should have already been done.
ROBERT CHANDLEROffer a final destination change option on the website. I tried to move my life several states away. The opportunity fell through, i didn't make it. My belongings did. Getting my stuff back to the original street location was impossible on the site. Offer fingerprint authentication so Getting into the website from different devices is easy. U-Haul had my stuff in a ubox for two years, the box traveled thousands of miles. Everything was fine nothing broken. Not even Christmas ornaments. Also Everything was dry.
Robert GeehrengThe Crew at the Harrison bridge location in Simpsonville are always helpful, positive attitudes and great to rent from. They are our go to UHAUL spot for sure!
Jason HarloweGreat service always a pleasure to work with U-Haul.
COLBY DICKINSONNothing to improve...Mike the employee who checked me in and out was very helpful, answered my questions and was very friendly.
Kim HenselGreat service! Truck was new & clean.
Jackie DarringtonThe whole crew was so nice and helpful. You guys took the pressure of moving and the anxiety off my back!
COLLIN BOVEEThey called me the next day to ask me where the truck was that I returned the day before at noon.
Katherine OhandleyTruck was clean but there was a lot of items broken within the cab. Visors, dash falling off, and arm rest - just to name a few
Julia SimpsonPark vans closer to the office and park the trailers further away.
David RogolGreat experience all around!!
stella jaashienski